2018 Land Rover Discovery TSBs
887 Technical Service Bulletins across 17 categories
Categories
Engine
185 bulletinsMalfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
When pushing the rear brake caliper pistons back during a brake service, the caliper piston dust boot may become twisted...
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or distorted if a twist method is used to retract the piston.
Rear Brake Caliper Piston Dust Boot Distortion Risk
Rear Brake Caliper Piston Dust Boot Distortion Risk
Rear Brake Caliper Piston Dust Boot Distortion Risk
Rear Brake Caliper Piston Dust Boot Distortion Risk
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
JLR Engineering investigations have identified reports of the Heating Ventilation and Air Conditioning(HVAC) evaporator...
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sensor not operating as expected
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
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Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM). The PCM requires a software update.
Engine Will Crank, No Start When At Operating Temperature
Engine Will Crank, No Start When At Operating Temperature
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
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Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM). The PCM requires a software update.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Low coolant light on or smell of coolant from engine area.
Low coolant light on or smell of coolant from engine area.
On certain 2017 model year to 2020 model year Land Rover and Range Rover vehicles the Malfunction Indicator Lamp (MIL)...
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may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM) .
CLOSED ISSUE - On certain 2017 to 2020 model year Land Rover vehicles the Malfunction Indicator Lamp (MIL) may...
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illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM).
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'.
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
Certain 2017 to 2019 Land Rover vehicles equipped with TDV6 3.0L Diesel engines and Ingenium I4 2.0L Diesel engines,...
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when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Customer reports lack of power and/or check engine light on.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
Engine knocking noise post service engine replacement - incorrect fuel injector installation.
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS AJ126
3.0L AJ126 Misfire on New Replacement or REMAN units.
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
Customer reports, Engine Light is on and poor cabin heating.
Malfunction Indicator Lamp MIL may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp MIL may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
DIESEL ENGINE PCM CALIBRATION - CANCELLED
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Intermittent Engine Non-Start After an ECO Stop Start
Intermittent Engine Non Start After An Eco Stop Start Event
INGENIUM I6 3.0L Petrol - PCV Cover Valve Poor Idle
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Check Engine MIL illuminated
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic...
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Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
There is a restricted performance message in the instrument pack and a Check Engine MIL.
The Check Engine MIL is illuminated.
There is a noise coming from the engine bay.
A rattling noise can be heard coming from under the vehicle.
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Investigation has determined that the rattle is coming from the engine undershield.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
There is a restricted performance message in the instrument pack and a Check Engine MIL.
The Check Engine MIL is illuminated.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
The Check Engine Lamp is illuminated.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
Oil Leak From Transmission Case
The Check Engine Lamp is illuminated and there is a lack of power.
The Check Engine Lamp is illuminated.
There is a noise from the engine.
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
The Check Engine Lamp is on and there is a lack of power.
There is a noise from the engine.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
The Check Engine Lamp is on and there is a lack of power.
There is a noise from the engine.
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The charge warning lamp is on.
The Check Engine Lamp is on and there is a lack of power.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
The Check Engine MIL is on.
Check Engine lamp illuminated with DTC P2002-00 stored in the PCM which requires DPF replacement
The Check Engine MIL is on.
Check Engine Lamp Illuminated
Check Engine Lamp illuminated on the Instrument Cluster
TDV6 17MY L462 vehicles experience a hesitation/shudder while driving approximately 30-55 mph and 1400-2000 RPMs,...
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approximately into warm-up phase and the engine speed begins to flutter visibly on the tachometer.
The Check Engine MIL is on There is a noise from the engine
Customer may have a concern of engine speed fluctuation felt as a hesitation into the warm up phase at approximately 1500-2500 RPMS.
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This occurs with a constant throttle input.
Check engine light on instrument cluster
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
The Check Engine Light is on.
Due to insufficient ground contact at G4D178 Battery earth stud, various fault codes may appear and symptoms related to...
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voltage drop, high ground point resistance and power supply. Symptoms such as non or intermittent start or engine cut-out may be reported.
Due to insufficient ground contact at G4D178 Battery earth stud, various fault codes may appear and symptoms related to...
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voltage drop, high ground point resistance and power supply. Symptoms such as non or intermittent start or engine cut-out may be reported.
Noise from starter following removal of the engine oil pan.
The transmission fault message is displayed in the instrument cluster.
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The Check Engine Lamp is on.
The engine idle is unstable.
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The Check Engine Lamp is on.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC).
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Upon further diagnostics, the Technician may find Diagnostic Trouble Code (DTC) P0496-00 is stored in the Powertrain Control Module (PCM).
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The Check Engine Lamp is on.
The tire valve stem is broken or cracked.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
Check Engine Light illuminated, Restricted Performance Message on IPC
Check engine light on instrument cluster
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The Check Engine Lamp is on.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The check engine lamp is illuminated
The Check Engine Lamp is on.
Check Engine Light on the instrument cluster
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
The Check Engine Lamp is on.
The Check Engine Lamp is on.
Check Engine Light on Instrument Cluster
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve.
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Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
The Check Engine Lamp is on and the vehicle is running rough.
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DTCs vary, may include P2187-00, P2189-00, P013E-00,P014E-00. Fuel trims near limit when engine is at idle speed.
The Check Engine Lamp is on.
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DTC P2170-11 is stored in the PCM. The active exhaust valve can be heard to operate during start.
Check Engine Light illuminated, Restricted Performance Message on IPC
Check Engine Light illuminated - P2002-00 for DPF Efficiency below threshold is stored in the PCM.
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This is usually not paired with any Red/Amber warnings for unsuccessful regeneration.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Check Engine Light illuminated
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
On vehicles with 360mm front brake discs (2 piston floating caliper) only, a vibration or judder may be evident through...
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the steering wheel and/or brake pedal when applying brakes from 50 KPH (30 MPH) or above.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0191-85 stored in...
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the Powertrain Control Module (PCM).
Check Engine Light illuminated
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
On vehicles with 360mm front brake discs (2 piston floating caliper) only, a vibration or judder may be evident through...
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the steering wheel and/or brake pedal when applying brakes from 50 KPH (30 MPH) or above.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0191-85 stored in...
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the Powertrain Control Module (PCM).
The Check Engine Lamp is illuminated
The Check Engine Lamp is on.
Check Engine Light illuminated, Restricted Performance Message on IPC
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
A 'DEF (Diesel Exhaust Fluid) dosing malfunction' and/or 'No Engine Restarts message in XXX miles' message may be...
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displayed on the Instrument Cluster (IC). Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) P208A-13 and P208C-11 stored in the Powertrain Control Module (PCM).
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster with DTC (Diagnostic...
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Trouble Code) P0234-77 stored in the Powertrain Control Module (PCM). DTC P2463-00 and P246B-00 may also be stored.
An oil leak from the transmission case may be evident.
A rattle noise may be evident from the engine compartment and/or the engine MIL (Malfunction Indicator Lamp) may be...
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illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
A customer may experience a hesitation or shudder while driving approximately 30-55 mph and at 1400-2000 RPM.
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The engine speed begins to visibly flutter on the tachometer. This occurs during warm up after a cold start. This hesitation is felt under these conditions while maintaining a constant accelerator pedal position.
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A 'Diesel Exhaust Fluid (DEF) dosing malfunction' and/or 'No Engine Restarts message in XXX miles' message may be...
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displayed on the Instrument Cluster (IC). Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) P208A-13 and P208C-11 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
A customer may experience a hesitation or shudder while driving approximately 30-55 mph and at 1400-2000 RPM.
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The engine speed begins to visibly flutter on the tachometer. This occurs during warm up after a cold start. This hesitation is felt under these conditions while maintaining a constant accelerator pedal position.
The engine MIL (Malfunction Indicator Lamp) may be illuminated and a restricted performance message may be displayed.
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Upon further investigation, DTC (Diagnostic Trouble Code) P0299-77 is stored in the Powertrain Control Module (PCM).
A customer may report a rattle / vibration either at idle or during acceleration from the underside of their vehicle,...
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which is subsequently traced to a damaged / split / broken or adrift exhaust heatshield part as shown highlighted in the attachment.
A customer may report a rattle / vibration either at idle or during acceleration from the underside of their vehicle,...
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which is subsequently traced to a damaged / split / broken or adrift exhaust heatshield part as shown highlighted in the attachment.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
A customer may complain of a Check Engine Lamp illumination or poor engine performance
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Retailers are replacing rear wiper motors.
A Customer may report the Check Engine Lamp is illuminated.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck, C2006-71 - Left actuator ? Actuator Stuck, C2007-72 ? Right Motor ? Actuator Stuck open, C2008-72 - Left Motor ? Actuator Stuck open, U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
A customer may complain of a Check Engine Lamp illumination or poor engine performance
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
Issue: Retailers are replacing rear wiper motors.
A Customer may report the Check Engine Lamp is illuminated.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck, C2006-71 - Left actuator ? Actuator Stuck, C2007-72 ? Right Motor ? Actuator Stuck open, C2008-72 - Left Motor ? Actuator Stuck open, U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
A customer may complain of a check engine lamp in the instrument cluster and/or poor engine performance
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
Issue: A customer may experience a hesitation or shudder while driving approximately 30-55 mph and at 1400 -2000 RPMs.
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The engine speed begins to visibly flutter on the tachometer during a cold start. This hesitation is felt under these conditions whilst maintaining a consistent accelerator pedal position.
Issue: Oil leaking between the automatic transmission and transfer case assemblies which in some instances is being...
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misdiagnosed potentially leading to repeat repairs, for example leaks incorrectly being identified as coming from the rear transmission oil seal or oil pan. Oil weeps through the aluminium casing in the rear extension housing of the transmission in the base of the pocket around where the steel D clutch steel tube is embedded. Affected Vin Range (LG) Range Rover ? 347117 - 397068 (LW) Range Rover Sport ? 148715 - 199999 (LW) Range Rover Sport - 400000 - 404939 (LW) Range Rover Sport ? 683503 - 699999 (LR) Discovery ? 013353 - 064732
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic Trouble...
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Code (DTC) P132B-77 stored in the Powertrain Control Module (PCM).
A customer may complain of a Check Engine Lamp or Restricted Performance Message.
A rattle noise may be evident from the engine compartment and/or the engine Malfunction Indicator Lamp (MIL) may be...
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illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck; C2006-71 - Left actuator ? Actuator Stuck; C2007-72 ? Right Motor ? Actuator Stuck open; C2008-72 - Left Motor ? Actuator Stuck open; U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
Issue: Customer may arrive at retailer with concern relating to loss of performance and engine MIL light illuminated on instrument cluster.
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PLEASE NOTE:- This SSM relates only to the above vehicles fitted with AJ200D High Power derivatives
Other
183 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
MIL on Instrument cluster.
The wiper blades streak, smear, judder or squeak during operation
Lack of power, MIL on.
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
A customer may report that there is a clicking type noise coming from the front seat base while driving.
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
CLICKING/TICKING NOISE WHILST TURNING LEFT OR RIGHT AND FULL LOCK AT LOW SPEEDS
Clicking/Ticking Type Noise Whilst Turning
Driveline Noise or Vibration
Lack/Loss of Power
Lack/Loss of Power
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
ACCESSORY DASHBOARD CAMERA INOPERATIVE
A customer may report that the 3rd row seat backrest is stuck in the upright position.
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the...
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seat.
A customer may report that the 2nd row seat does not recline.
A customer may report that the load through center seat does not fold properly
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
A customer may report that the 3rd row seat backrest is stuck in the upright position.
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the...
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seat.
A customer may report that the 2nd row seat does not recline.
A customer may report that the load through center seat does not fold properly.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
SOS limited availability / SOS Not available
Seat Mounted Seat Switches Not Working
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
MIL ILLUMINATED
Oil Level Gauge (Dipstick) markings incorrect.
Oil Level Gauge (Dipstick) markings incorrect.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
There is a fluid leak on the ground.
InControl Touch Pro features may not function as expected.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on...
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removal, leaving it loose when refitted and likely to become adrift (see attachment).
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells...
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of the vehicle.
Unable to activate telematics at PDI
Issue: During PDI when activating the SD Card Map, the Technician will observe a message identifiying that the map data...
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is out of date and requiring a purchase to be made
Issue: Customers driving various Land Rover/Range Rover products manufactured from 14MY onwards have reported a high...
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frequency ?squeak? or ?squeal? noise from the front or rear of their vehicles, observed most noticeably whilst driving over speed bumps or uneven road surfaces. Technicians have resolved the complaints by replacing front or rear anti-roll bar (ARB) bushes. Investigations into returned components by both JLR and component suppliers have not been able to identify causal factors for the original complaint.
No air blowing through any of the cabin air vents may be evident, regardless of temperature or fan speed is selected.
Issue: Customers are reporting various squeaks & rattles or vibration noises from around the vehicle.
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
NONSTART IN AMBIENT COLD TEMPERATURES
Range Rover (L405), Range Rover Sport (L494), Discovery (L462), V8 S/C 5.0L PETROL and V8 N/A 5.0L PETROL Electronic...
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Locking Rear Differentials - Noisy
Retailers are reporting that the accessory side step mat is detached from the board.
Retailers are reporting that the accessory side step mat is detached from the board.
There is a noise on turns.
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There is a judder from the vehicle.
The heated seat feature may not operate as expected and a customer may express one of the follow concerns: The heated...
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seat temperature is slow to increase after the feature is turned on. The heated seat temperature does not decrease after the feature is turned off.
Customer may report that the heated seats are slow to warm or cool off.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where water ingress into the passenger compartment or wind noise may be evident.
The vehicle will not start.
Customer states the vehicle will not start.
Customers may express a concern with the manual (second row) rear seat forward/rearward adjustment lever(s) rattling or...
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inoperative.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Customer states the vehicle will not start
Customer states the vehicle will not start.
A momentary delayed throttle response may be experienced when accelerating from low vehicle speed.
The auto stop/start system does not function as expected.
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed...
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selected.
TCU_3 Programming failures
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
TCU_3 Programming failures
TCU_3 Programming failures
TCU_3 programming failures
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an...
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unexpected alarm activation (with the vehicle locked) occurs and/or the vehicle cannot be locked.
TCU_3 programming failures
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
Poor quality from Voice Control.
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Poor quality from Voice Command
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate.
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
InControl Touch Pro Inoperative
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate
Unexpected noise from the front of vehicle when driven over speed humps or on rough roads.
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
Retailers may report the coolant level is over the maximum fill line at PDI.
InControl Touch Pro Inoperative
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate
Unexpected noise from the front of vehicle when driven over speed humps or on rough roads.
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
Retailers may report the coolant level is over the maximum fill line at PDI.
InControl Touch Pro Inoperative
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
On vehicles with third row seating, the third row seats may not latch in the upright position.
The rear spoiler gap to the right D-pillar may be too tight or may clash with the right outer D-pillar.
SIM card does not latch in SIM slot or cannot be read.
SIM card does not latch in SIM slot or cannot be read.
Smart Key handset will not lock or unlock the vehicle unless within close proximity
Smart Key handset will not lock or unlock the vehicle unless within close proximity
Retailers have reported that Rear Valance Screwdrivers have been missing when new vehicles have been delivered to their...
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premises.
Upon delivery of the vehicle, it is noted the vehicle will start without holding the RF key by the IAU
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
A customer may report intermittent or permanent poor operational range of the smart key remote when the lock/ unlock...
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button is pressed on 2018MY only Range Rover, Range Rover Sport, Discovery. Any of the following symptoms may be present. Smart key not found appears on Instrument Cluster intermittently. Key remote will only lock/ unlock the vehicle when close to the vehicle approximately 1 metre to 10 metres.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A customer may complain of a noise whie driving or the complaint may be noted during other workshop repairs.
A customer may complain of a no start condition
A customer may complain of a hesitation while accelerating from a "rolling stop".
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Poor RF receiver range
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A customer may complain of a noise whie driving or the complaint may be noted during other workshop repairs.
A customer may complain of a no start condition
A customer may complain of a hesitation while accelerating from a "rolling stop".
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Upon delivery of the vehicle, it is noted the vehicle will start without holding the RF key by the IAU
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Poor RF receiver range
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
Issue: A customer may express concern that during an in-vehicle call, the 3rd party experiences a lot of echo with the...
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3rd party hearing their own voice after a short delay.
Upon delivery of the vehicle, it is noted the vehicle will start without holding the RF key by the IAU
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: CD/DVD disc can be inserted into the vehicle but will not play or eject.
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: Noise evident to the front of the vehicle at 10-40 MPH/16-64 KPH on a smooth road described as a groaning,...
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scraping or drone noise on vehicles produced within the following vin ranges ? LG Range Rover - LG000001 to LG351464, LW Range Rover Sport ? LW100000 to LW152017, LW Range Rover Sport - LW300000 to LW399999, LW Range Rover Sport - LW500000 to LW599999, LW Range Rover Sport - LW600000 to LW687306, LR Discovery ? LR000001 to LR017639
The keyless entry system lock function may not operate or operates intermittently.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
A Customer may report the cabin temperature cycles between too cold and too hot.
A ticking noise may be evident from the 'B' pillar area.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
TCU activation at PDI
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
The keyless entry system lock function may not operate or operates intermittently.
Issue: CD/DVD disc can be inserted into the vehicle but will not play or eject.
Issue: CD/DVD disc can be inserted into the vehicle but will not play or eject.
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the front and rear carpet mats are missing from the vehicle. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the front and rear...
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carpet mats are missing from the vehicle.
Presentation from Dealer Shop Foreman Conference Call
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
Situation: When operating the third row seat intelligent seat fold feature, the left seatback may fold down and then...
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return to the raised position.
Issue: Customers are reporting the bonnet open signal is showing on the Instrument Cluster.
Issue: Retailers are reporting that the issue remains after completing LTB00827.
Infotainment
130 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Affected vehicles require a proactive inspection and if required replacement windscreen to prevent wind noise or water...
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ingress from the windscreen seal.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Coolant Low warning displayed in the Instrument Cluster
SOS Limited Availability or SOS Not available warning message displayed
Massage Seat PIVI Screen Button Greyed Out
Navigation voice guidance no longer operational after latest NGI update
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Update Apple Carplay Navigation Voice Guidance Not Heard
Infotainment Updates
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
The ambient air temperature display may not be correct.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Issue: After completing Q634 or Q627, the customer may report the clock is not displayed in the touchscreen, or freezes...
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after start up, or displays a different time to that in the Instrument display.
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Customer states there is no audio output from the speakers on all sources
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Intermittent Bluetooth connection on Android equipped device with software 9.0.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
A "Smart key found" message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
A 'Smart key not found' message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
A 'Smart key not found' message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1.
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InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern
?SOS Limited Functionality? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit). SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
A 'Smart key not found' message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit).
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery:
Issue: When updating the AHU, if procedure not followed correctly on Symptom Driven Diagnostics (SDD) tool or...
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Pathfinder, the vehicle may be displayed as either Discovery, Discovery Sport or XF on mobile devices connected via Bluetooth. This affects the InControl Touch Update only.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) software should not be updated unless related to a reported customer concern.
The Cruise Control status and set speed may not be displayed on the Head Up Display (HUD).
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It does display the status and set speed in the Instrument Cluster.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/ or SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
During a Bluetooth call, an interference/screech/popping noise may be heard.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
"SOS Limited Availability" warning is displayed on IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (telematics Control Unit)).
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
"SOS Limited Availability" warning is displayed on Instrumental Cluster.
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Issue is Caused due the TCU (Telematics Cobntrol Unit) not receiving Global Positioning System (GPS) message within a specified time frame.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate...
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and/ or ?SOS is not available? displayed on the instrument Cluster? due to activation failure.
Issue: This SSM is for a ?No Audio? symptom on the Meridian Surround Sound System.
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The surround sound system can be recognised in the Audio Settings menu. If you have a Meridian Surround Sound System then you will be able to see the surround sound modes as shown in the yellow box in ?Attachment 1?.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: A customer may report that the Head Up Display (HUD) feature does not display cruise control information on the...
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inside of the windscreen following selection via the instrument panel menu. Affecting 18MY vehicles only manufactured with non-adaptive cruise control.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Buzz/Warble noise heard by the recipient of a Bluetooth phone call.
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
During a Bluetooth call, an interference/screech/popping noise may be heard.
The ambient air temperature display may not be correct.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: A customer may report a concern that after a DVD is inserted in the Optical Disc drive on vehicles manufactured...
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with the In Control Touch Pro infotainment system the following message is shown intermittently: "Disc error - Check disc is clean and inserted correctly".
Electrical
124 bulletinsPowertrain Control Module (PCM) Software Update
Body Control Module (BCM) does not fully meet US importation requirements.
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The BCM requires replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Grid lines are no longer showing in reverse camera image after software update to IPMB camera module.
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Leaking windshield that caused the water ingress on the electrical component.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
BCM replacement with a new component which fully meets the US importation requirements.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
The BCM requires replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
Body Control Module (BCM) does not fully meet US importation requirements.
Powertrain Control Module (PCM) Update
Fuel Pump Driver Module Inoperative
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Startup battery keeps draining / Vehicle will not start
Powertrain Control Module (PCM) Update
Battery low warning displayed on instrument cluster and/or no-start
POWERTRAIN MODULE CONTROL (PCM) UPDATE
POWERTRAIN MODULE CONTROL (PCM) UPDATE
When connected toa diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly...
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reports the monitor readiness status as 'not supported'.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Powertrain Control Module (PCM) Software Update SUSPENDED
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Powertrain Control Module (PCM) Incorrect Calibration
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
The MIL is illuminated on the IPC with Diagnostic Trouble Code(s) (DTC) P0234-77 stored in the Powertrain Control Module...
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(PCM) which may be accompanied with DTCs P2463-00 and P246B-00.
TDV6 16-18MYMY3.0L TDV6 equipped vehicles have a MIL and Restricted Performance on the instrument cluster and P0234-77...
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stored in the PCM
Customer reports that the vehicle will not start or has a low battery warning on the cluster.
Quiescent battery drain due to TCU module.
There are multiple issues in regards to the manufacturing process of the Image Processing Module A from the supplier...
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Bosch, or the Central Configuration learn in.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error.
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
Intermittently flat battery complaint.
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All terrain response switchpack LEDs flashing
A loss of audio functions may occur and/or the vehicle startup battery may be discharged and/or a loss of sound from the...
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audio system and parking aid system may be evident. Plug-in Hybrid Electric Vehicle (PHEV) vehicles may display a warning message indicating the AVAS (Acoustic Vehicle Alert System) is not available.
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
Variations of DTC P0087 are stored in the PCM for the fuel rail pressure sensor.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Intermittently flat battery complaint.
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All terrain response switchpack LEDs flashing.
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Intermittently flat battery complaint.
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All terrain response switchpack LEDs flashing.
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
This may be caused by an incorrect PCM Calibration causing a false flag of the DTC.
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Customer may see message on the Instrument cluster stating "Air suspension not in customer mode" Technician finds...
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diagnostic trouble code (DTC) U3000-05 logged in the Chassis Control Module (CHCM) Vehicle suspension is in tight tolerance mode
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low-speed maneuvers and parking. Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) U2000-4B stored in the Rear Differential Control Module (RDCM).
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low speed maneuvers and parking. Upon further diagnosis, the technician may find Diagnostic Trouble Code (DTC) U2000-4B stored in the Rear Differential Control Module (RDCM).
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM)
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low-speed maneuvers and parking. Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) U2000-4B stored in the Rear Differential Control Module (RDCM).
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low speed maneuvers and parking. Upon further diagnosis, the technician may find Diagnostic Trouble Code (DTC) U2000-4B stored in the Rear Differential Control Module (RDCM).
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM)
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Drivers Airbag Module (DAB) replacement procedure differs between pre and post 17.75 MYNAS spec Discovery Sport...
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Vehicles
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure *...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Issue: Land Rover has received reports where during diagnosis of the surround camera system the Diagnostic Trouble Code...
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(DTC) B12BD-31 "Rear Camera - No Signal" and or U1A4B-49 "Control Module Processor B - Internal Failure" stored in the Image Processing Module B (IPMB). The DTC is a false flagging code that can lead to incorrect diagnosis of any camera related issue reported by the customer.
Body & Paint
85 bulletinsRoof Opening Panel Seal Adrift
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
Creaking Noise From Glass Roof Panel
A creaking type noise from the roof area is heard while driving.
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
WINDSHIELD WATER LEAKS
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
WINDSHIELD WATER LEAKS
Windshield Water Ingress
WINDSHIELD WATER LEAKS
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough...
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ground.
Malfunction Indicator Lamp (MIL) Illuminated on the Instrument Panel Cluster (IPC)
Windshield finisher loose.
Water Leak from Windshield
Creak Noise From Glass Roof Panel
Water Leak from Windshield
Creaking Noise From Glass Roof Panel
Issue: Tailgate rear lamps show visible signs of discoloration or marks on the inside face of the lens.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the rear roof blind aperture seal may become adrift from the body, potentially resulting in loss of function of the rear roof blind.
A customer may report that the rear roof blind seal is coming loose or that the power rear roof blind is not operating...
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properly.
ROOF WATER INGRESS SUNBLIND APERTURE SEAL
Warranty Claims Guidelines for Windshield Water Ingress
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
Water Leak From Windshield
Hood release lever is not releasing hood.
Customer may report the rear tailgate appears low or won't open.
Customer may report the rear tailgate appears low or won't open.
Power liftgate opening issues including; fails to fully open, stalls before fully open or damage to aperture or liftgate...
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trim components.
Power liftgate opening issues including; fails to fully open, stalls before fully open or damage to aperture or liftgate...
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trim components.
There is excessive wind noise from the roof opening panel.
Customers may report a wind type noise emanating from the sunroof area at speeds above 40 mph.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Customers may report a wind type noise emanating from the sunroof area at speeds above 40 mph.
Customers may report a wind type noise emanating from the sunroof area at speeds above 40 mph.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
A customer may complain of a wind type noise eminating from the sunroof area while driving.
A customer may complain of a wind type noise eminating from the sunroof area while driving.
Wind Noise From Sunroof
The left and/or right roof molding may be loose/adrift.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
A Customer may complain of one or more Smart Keys not working as expected with the vehicle.
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This could include: ?Smart Key not found? message on the Instrument Cluster ?Smart Key not recognised? message on the Instrument Cluster ?Smart Key deactivated? message on the Instrument Cluster Failure to unlock or lock all the doors when operating the Smart Key Poor range of the Smart key when operated.
The hood interior release lever may be inoperative and not release the hood.
A customer may report a visual discoloration around the peripheral face of the left hand rear and right hand rear...
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tailgate or body side rear lamp assemblies. The concern may also be described as a blister like appearance. The levels of illumination are unaffected.
A customer may report a visual discoloration around the peripheral face of the left hand rear and right hand rear...
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tailgate or body side rear lamp assemblies. The concern may also be described as a blister like appearance. The levels of illumination are unaffected.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
An authorized Land Rover retailer will check the hood operation and if necessary replace the hood release cable prior to...
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vehicle handover to the customer.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where when the hood...
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release lever is pulled, the lever reaches the limit of travel and the hood may not release.
A customer may report that the tailgate trimpanel is coming loose
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Front door belt Weatherstrips are being replaced.
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Causal part numbers are: LR058620, LR058621
Customersmay report the hood will not open when pulling the release handle.
A customer may report that the tailgate trimpanel is coming loose
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock / will not unlock / will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
The Gesture Tailgate may unintentionally open when the vehicle is stationary and the key is in range.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Front door belt Weatherstrips are being replaced.
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Causal part numbers are: LR058620, LR058621
A Customer may report that the gesture tailgate unintentionally opens when the vehicle is stationary and smart key is...
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within range.
Customers may report the hood will not open when pulling the release handle.
The Hands-Free Tailgate may unintentionally open when the vehicle is stationary and the key is in range.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
Issue: Retailers are reporting tailgate alignment and alignment related issues.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: During PDI, an additional bag of unused seat trim parts (as per the image attached) may be discovered inside...
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those vehicles fitted with non-sliding, fixed 2nd Row Seats.
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become...
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adrift.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
Issue: Retailers are reporting tailgate alignment and alignment related issues.
A Customer may report difficulty in opening the hood.
Customers may report the hood is difficult to open.
The tailgate interior trim panel may become detached from the tailgate during closing.
Issue: Customers have reported HSE badges on the trunk of HSE Luxury vehicles.
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Retailers are replacing the HSE badge to meet customer expectation. Cause: At 17 Model Year, the "HSE LUXURY" badge has been replaced with "HSE". Please see the attachment "Badges.PDF" and reference: Fig. 1 = HSE LUXURY badge on vehicles upto 17 Model Year. Fig. 2 = HSE badge on vehicles from 17 Model Year. Note: 17MY start VIN = SALCA2AN9HH633943
Issue: Customers have reported HSE badges on the trunk of HSE Luxury vehicles.
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Retailers are replacing the HSE badge to meet customer expectation. Cause: At 17 Model Year, the "HSE LUXURY" badge has been replaced with "HSE". Please see the attachment "Badges.PDF" and reference: Fig. 1 = HSE LUXURY badge on vehicles upto 17 Model Year. Fig. 2 = HSE badge on vehicles from 17 Model Year. Note: 17MY start VIN = SALCA2AN9HH633943
Issue: Retailors are replacing hood/bonnet seals (see Fig.1 & 2 of attached illustrations) that are visually different...
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between left and right hand side. Affected part numbers are: ?LR076984 ?LR076973
Issue: Retailors are replacing hood/bonnet seals (see Fig.1 & 2 of attached illustrations) that are visually different...
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between left and right hand side. Affected part numbers are: ?LR076984 ?LR076973
The tailgate interior trim panel may become detached from the tailgate during closing.
Issue: Customers are reporting a door rattle from one or more doors.
Steering
32 bulletinsA customer may report that an amber general warning indicator is illuminated Power Steering Assistance Reduced is...
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displayed on the
POWER STEERING ASSISTANCE REDUCED MESSAGE DISPLAYED
Steering column multifunction switch.
A customer may report that the heated steering wheel does not heat up when selected.
Customer reports of steering wheel mis-alignment.
Customer reports of steering wheel mis-alignment.
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A judder from the vehicle at low speeds when steering may be evident.
A judder from the vehicle at low speeds when steering may be evident.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
The steering wheel may exhibit a vibration / shimmy while driving.
Issue: Vehicle users are reporting the steering feel to be abnormal or resistant to steering inputs in certain...
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situations.
Brakes
26 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
A customer may report that the adaptive speed control not available, intelligent emergency braking not available,...
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forward alert not available over 80km/h (50mph) warning message is displayed on the Instrument Cluster (IC).
A customer may report that the adaptive speed control not available, intelligent emergency braking not available,...
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forward alert not available over 80km/h (50mph) warning message is displayed on the Instrument Cluster (IC).
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
The IC displays the incorrect translation for the 'Deactivated Park Brake' warning message, in the French language...
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setting only..
A judder and/or vibration can be felt through the steering wheel and/or brake pedal when applying brakes from 50 KPH (30 MPH) or above.
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This version has been issued due to a change in the parts section.
A customer may express a concern that there is a judder and/or vibration felt through the steering wheel and/or brake...
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pedal when applying brakes from 50 KPH (30 MPH) or above.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking Not Available in Instrument Pack
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
On vehicles with a partial Thin Film Transistor (TFT) Instrument Cluster (IC) only, the French language translation of...
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the 'Deactivated Park Brake' message may be incorrect.
Customer may report a vibration or judder when braking.
Customer may report a vibration or judder when braking.
The EPB (Electric Park Brake) warning lamp may be illuminated, the 'Park Brake needs Calibration' message may be...
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displayed, and the EPB may not release. Upon further diagnosis, DTC (Diagnostic Trouble Code) C2007-72 and C2008-72 may be stored in the Anti-lock Brake System (ABS) Control Module.
Issue: Customer reports that there is a vibration/judder when the footbrake is applied
Issue: Customer reports that there is a vibration/judder when the footbrake is applied
Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
A noise from front brake system during light brake pedal application may be evident, mostly from cold start in colder...
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ambient temperatures and typically does not re-occur after the brakes have warmed up.
Situation: A noise from front brake system during light brake pedal application may be evident, mostly from cold start...
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in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
HVAC & Climate
21 bulletinsBody and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable...
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every 8-10 minutes while driving.
A customer may report that the air conditioning system is not cooling the cabin properly.
Air Conditioning (A/C) not blowing cool air into the cabin
Air Conditioning Not Blowing Cool Air Into Cabin
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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under certain user scenarios the following may be experienced: - Displayed ambient air temperature lower than expected; - Excessive heating of the passenger compartment at the beginning of the journey; - Unintentional activation of heated windshield and rear window; and/or - Incorrect operation of climate control system. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where under certain user...
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scenarios the following may be experienced: ? Displayed ambient air temperature lower than expected ? Excessive heating of the passenger compartment at the beginning of the journey ? Unintentional activation of heated windshield and rear window ? Incorrect operation of climate control system
One or more of the following Air Conditioning (A/C) system symptoms may be evident: ? Vent temperatures 'cycle'...
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(blowing warm and then cold); ? Windshield, rear window, and/or door windows mist up in cool (15C or lower) ambient temperatures; ? Poor cooling performance of the Air Conditioning (A/C) system; and/or ? Warm, damp or musty smells coming from the vents.
A customer may report that the HVAC system is not blowing cool air.
No airflow from the HVAC system.
No airflow from the HVAC system.
No airflow from the HVAC system.
When activating the max defrost setting from an OFF condition on the climate control, an abnormal "hooting" type sound...
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may be heard from the instrument panel.
There is no air flow from the HVAC system.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty...
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air conditioning compressor.
Issue: Any issue affecting the operation of Climate Control Seats.
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For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where under certain user...
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scenarios the following may be experienced: ? Displayed ambient air temperature lower than expected ? Excessive heating of the passenger compartment at the beginning of the journey ? Unintentional activation of heated windshield and rear window ? Incorrect operation of climate control system
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Situation: In response to customer feedback on the performance of the InControl Touch Pro system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: * Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Camera stability issues when reverse selected * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * Unable to access the seat massage auto function on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Issue: A customer may express a concern of one or more of the following symptoms: * Cycling vent temperatures, blowing warm and then cold.
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* Misting up of the front, side or rear screen(s) in cool ambient air temperatures (less than 15C) * Poor cooling performance of the Air Conditioning (A/C) system * Warm, damp or musty smells coming from the vents
Issue: Customers require a rear screen replacement.
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Potential customer symptoms may include: *Poor radio reception. *Poor window demist/defrost.
Suspension
16 bulletinsThere is a noise in the front suspension.
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation...
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of the arm during removal and installation.
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation...
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of the arm during removal and installation.
Suspension Warning Displayed On Instrument Cluster
Front Air Spring Air Leak
Front Air Spring Air Leak
Air suspension compressor being replaced for an E Chamber failure.
A customer may report a noise from the front suspension while driving over speed bumps or rough road surfaces.
A 'creak' noise may be evident from the front suspension while driving over bumpy or uneven roads.
A noise from the front suspension may be evident when driving over speed bumps or rough road surfaces.
A customer may report a noise from the front suspension while driving over speed bumps or rough road surfaces.
A 'creak' noise may be evident from the front suspension while driving over bumpy or uneven roads.
A noise from the front suspension may be evident when driving over speed bumps or rough road surfaces.
On vehicles with a power tailgate, a clicking noise may be evident when opening the power tailgate and/or the power...
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tailgate strut cover(s) may be loose/adrift.
On vehicles fitted with a powered tailgate, the tailgate lift struts may not support the tailgate in the full open...
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position.
RE: Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
Software & Calibration
15 bulletinsREVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
InControl Touch Pro Wired Update
Weather and Park & Pay Apps disappear after PIVI update
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
TCU-3 programming failures.
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TCU-3 software download incomplete due to software iteration step.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of a range of system features and functions.
Jaguar Land Rover North America would like to provide more information about the latest InControl Touch Pro software...
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updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
Fuel System
15 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
DIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
DIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Rear bumper exhaust systen heatshield.
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid...
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(DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
Exhaust muffler paint is peeling.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
Corrosion may be visible on the fuel tank heatshield.
The front stowage compartment, located behind the Integrated Control Panel (ICP), may not open.
Lighting
13 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
The Malfunction Indicator Lamp (MIL) may illuminate
There is moisture inside the headlamp lens
Malfunction Indicator Lamp
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking on vehicles between the following VIN ranges: FH554574 - HH706088 See figure 1 attached for examples of the failure.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking on vehicles between the following VIN ranges: FH554574 - HH706088 See figure 1 attached for examples of the failure.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
While moving at speeds over approximately 70 km/h (40 mph), the vehicle may seem unstable and/or appear to drift on a smooth road surface.
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The Dynamic Stability Control (DSC) Malfunction Indicator Lamp (MIL) may also illuminate on the Instrument Cluster (IC).
Issue: A customer may report a chip or delamination to the bottom edge of the outer tail lamp on their vehicle and on...
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inspection no external causal factors can be determined.
Issue: A customer may report a chip or delamination to the bottom edge of the outer tail lamp on their vehicle and on...
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inspection no external causal factors can be determined.
Issue: Customer reports warning lamp illuminates combined with a message stating that only normal height is available.
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When interrogated with diagnostic equipment the following fault codes may be present: C1A20-64, C1131-92
Hybrid & EV
11 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
JLR are investigating reports of the Wireless Charger Accessory are intermittently charging or not charging the mobile...
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device.
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Transmission
11 bulletins8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Customer states harsh shift, transmission warning lamp.
The Gearbox Overheating message appeared in the instrument cluster.
Customer complains about a creak, rattle or squeak noise from under the vehicle - Transmission undertray noisy.
The transmission may exhibit a harsh 4th-to-5th gear shift at speeds between 30-50 km/h and, in certain cases, the harsh...
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gear shift may be accompanied by a transmission warning message on the Instrument Cluster (IC). Upon further diagnosis, DTC (Diagnostic Trouble Code) P07D4-07 and/or P07DF-07 may be stored in the Transmission Control Module (TCM).
The 'D' may flash on the Transmission Control Switch (TCS) and/or Instrument Cluster after an Auto Stop/Start event.
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DTC (Diagnostic Trouble Code) P0715-64 and P0700-02 may be stored in the Transmission Control Module (TCM) and a 'Gearbox Fault' warning message may be displayed on the Instrument Cluster.
The 'D' may flash on the Transmission Control Switch (TCS) and/or Instrument Cluster after an Auto Stop/Start event.
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DTC (Diagnostic Trouble Code) P0715-64 and P0700-02 may be stored in the Transmission Control Module (TCM) and a 'Gearbox Fault' warning message may be displayed on the Instrument Cluster.
Discovery Sport (LC) 2015MY Onwards & Range Rover Evoque (LV) 2014MY Onwards fitted with 9HP48 9-Speed Automatic...
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Transmission: Retailers reporting these vehicles are flagging the following (TCM) Transmission control module DTC?s P2545-86 and/or P2546-86 codes during SDD DTC read or on customer concern. Should there be any other transmission related fault codes stored in the TCM these other codes should be investigated and resolved before proceeding with this instruction.
Issue Customer may complain that ? Gearbox fault is displayed on the Instrument Cluster (IC) Flashing ?D? on the...
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Transmission Control Switch and/or Instrument Cluster (IC) following an ECO Stop/Start event. ONLY DTCs P0715-64 and P0700-02 are stored in the Transmission Control Module (TCM) P0715-64 - Input/Turbine Shaft Speed Sensor "A" Circuit - signal plausibility failure P0700-02 - Transmission Control System (MIL Request) - general signal failure. If there are any other DTCs stored in the TCM they must be investigated and rectified prior to carrying out the instruction detailed in this SSM. Refer to the DTC index on TOPIx ? 100-00 General Information ? Diagnostic Trouble Code Index DTC: Transmission Control Module (TCM) NOTE ? The concern detailed in this SSM is applicable to 2017 and 2018 MY vehicles and typically occurs at low mileage (below 2500 miles/4000 kilometres) and affects vehicles fitted with the 8HP45 or 8HP70 automatic transmission.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
Situation: A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
Tires & Wheels
9 bulletinsIt feels like the wheels are locking when turning.
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There is a noise or judder feeling when turning.
There is a noise when turning or accelerating.
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There is a judder when turning. The tires jump when turning.
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Pre-Delivery & Maintenance
6 bulletinsThis Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Improperly fitted ground points lead to numerous customer symptoms early in the service life of the vehicle.
While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/...
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unlock functionality using the key remote is not operating. The message "Smart key not found" may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Remote Function Actuator (RFA)
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.
Issue: INJECTOR Refit Kit (Service Part number: LR105428) is shipped with BOSCH installation instruction sheet.
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Installation instructions are incorrect on the BOSCH installation sheet.
The 'Service Required' warning text will not appear on the Instrument Cluster (IC) if a vehicle has reached its service...
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point.
Air Bags & Safety
5 bulletinsA Customer may complain of an SRS system warning message being displayed on the instrument panel.
Seatbelt Automatic Locking Retractor Operation
A customer may report that the seatbelt wont extend outward, it only retracts and a ratchet locks the seatbelt from...
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being extended.
A customer may report that the SRS warning lamp is illuminated.
A customer may report that the SRS warning lamp is illuminated.