2017 Land Rover Discovery TSBs
852 Technical Service Bulletins across 17 categories
Categories
Engine
171 bulletinsMalfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
When pushing the rear brake caliper pistons back during a brake service, the caliper piston dust boot may become twisted...
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or distorted if a twist method is used to retract the piston.
Rear Brake Caliper Piston Dust Boot Distortion Risk
Rear Brake Caliper Piston Dust Boot Distortion Risk
Rear Brake Caliper Piston Dust Boot Distortion Risk
Rear Brake Caliper Piston Dust Boot Distortion Risk
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
JLR Engineering investigations have identified reports of the Heating Ventilation and Air Conditioning(HVAC) evaporator...
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sensor not operating as expected
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
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Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM). The PCM requires a software update.
Engine Will Crank, No Start When At Operating Temperature
Engine Will Crank, No Start When At Operating Temperature
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
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Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM). The PCM requires a software update.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Low coolant light on or smell of coolant from engine area.
Low coolant light on or smell of coolant from engine area.
On certain 2017 model year to 2020 model year Land Rover and Range Rover vehicles the Malfunction Indicator Lamp (MIL)...
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may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM) .
CLOSED ISSUE - On certain 2017 to 2020 model year Land Rover vehicles the Malfunction Indicator Lamp (MIL) may...
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illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM).
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'.
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
Certain 2017 to 2019 Land Rover vehicles equipped with TDV6 3.0L Diesel engines and Ingenium I4 2.0L Diesel engines,...
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when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Potential manufacturing issue with AJ126 engines.
Potential manufacturing issue with AJ126 replacement engines.
Customer reports lack of power and/or check engine light on.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS AJ126
3.0L AJ126 Misfire on New Replacement or REMAN units.
Malfunction Indicator Lamp MIL may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp MIL may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
DIESEL ENGINE PCM CALIBRATION - CANCELLED
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Intermittent Engine Non-Start After an ECO Stop Start
Intermittent Engine Non Start After An Eco Stop Start Event
INGENIUM I6 3.0L Petrol - PCV Cover Valve Poor Idle
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
There is a restricted performance message in the instrument pack and a Check Engine MIL.
The Check Engine MIL is illuminated.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
There is a restricted performance message in the instrument pack and a Check Engine MIL.
The Check Engine MIL is illuminated.
Oil Leak From Transmission Case
The Check Engine Lamp is illuminated and there is a lack of power.
The Check Engine Lamp is illuminated.
There is a noise from the engine.
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
The Check Engine Lamp is on and there is a lack of power.
There is a noise from the engine.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
The Check Engine Lamp is on and there is a lack of power.
There is a noise from the engine.
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The charge warning lamp is on.
The Check Engine Lamp is on and there is a lack of power.
Check Engine lamp illuminated with DTC P2002-00 stored in the PCM which requires DPF replacement
The Check Engine MIL is on.
Check Engine Lamp Illuminated
Check Engine Lamp illuminated on the Instrument Cluster
TDV6 17MY L462 vehicles experience a hesitation/shudder while driving approximately 30-55 mph and 1400-2000 RPMs,...
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approximately into warm-up phase and the engine speed begins to flutter visibly on the tachometer.
The Check Engine MIL is on There is a noise from the engine
Customer may have a concern of engine speed fluctuation felt as a hesitation into the warm up phase at approximately 1500-2500 RPMS.
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This occurs with a constant throttle input.
Check engine light on instrument cluster
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
Due to insufficient ground contact at G4D178 Battery earth stud, various fault codes may appear and symptoms related to...
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voltage drop, high ground point resistance and power supply. Symptoms such as non or intermittent start or engine cut-out may be reported.
Due to insufficient ground contact at G4D178 Battery earth stud, various fault codes may appear and symptoms related to...
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voltage drop, high ground point resistance and power supply. Symptoms such as non or intermittent start or engine cut-out may be reported.
Noise from starter following removal of the engine oil pan.
The transmission fault message is displayed in the instrument cluster.
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The Check Engine Lamp is on.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC).
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Upon further diagnostics, the Technician may find Diagnostic Trouble Code (DTC) P0496-00 is stored in the Powertrain Control Module (PCM).
The tire valve stem is broken or cracked.
Check Engine Light illuminated, Restricted Performance Message on IPC
Check engine light on instrument cluster
The check engine lamp is on.
Check Engine Light on the instrument cluster
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
Check Engine Light on Instrument Cluster
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on and the vehicle is running rough.
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DTCs vary, may include P2187-00, P2189-00, P013E-00,P014E-00. Fuel trims near limit when engine is at idle speed.
Check Engine Light illuminated, Restricted Performance Message on IPC
Check Engine Light illuminated - P2002-00 for DPF Efficiency below threshold is stored in the PCM.
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This is usually not paired with any Red/Amber warnings for unsuccessful regeneration.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on.
Check Engine Light illuminated
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on.
Check Engine Light illuminated
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The Check Engine Lamp is on.
Check Engine Light illuminated, Restricted Performance Message on IPC
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
A 'DEF (Diesel Exhaust Fluid) dosing malfunction' and/or 'No Engine Restarts message in XXX miles' message may be...
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displayed on the Instrument Cluster (IC). Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) P208A-13 and P208C-11 stored in the Powertrain Control Module (PCM).
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster with DTC (Diagnostic...
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Trouble Code) P0234-77 stored in the Powertrain Control Module (PCM). DTC P2463-00 and P246B-00 may also be stored.
An oil leak from the transmission case may be evident.
A customer may experience a hesitation or shudder while driving approximately 30-55 mph and at 1400-2000 RPM.
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The engine speed begins to visibly flutter on the tachometer. This occurs during warm up after a cold start. This hesitation is felt under these conditions while maintaining a constant accelerator pedal position.
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A 'Diesel Exhaust Fluid (DEF) dosing malfunction' and/or 'No Engine Restarts message in XXX miles' message may be...
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displayed on the Instrument Cluster (IC). Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) P208A-13 and P208C-11 stored in the Powertrain Control Module (PCM).
A knocking noise may be evident from the rear of the vehicle.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
A customer may experience a hesitation or shudder while driving approximately 30-55 mph and at 1400-2000 RPM.
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The engine speed begins to visibly flutter on the tachometer. This occurs during warm up after a cold start. This hesitation is felt under these conditions while maintaining a constant accelerator pedal position.
The engine MIL (Malfunction Indicator Lamp) may be illuminated and a restricted performance message may be displayed.
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Upon further investigation, DTC (Diagnostic Trouble Code) P0299-77 is stored in the Powertrain Control Module (PCM).
A customer may report a rattle / vibration either at idle or during acceleration from the underside of their vehicle,...
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which is subsequently traced to a damaged / split / broken or adrift exhaust heatshield part as shown highlighted in the attachment.
A customer may report a rattle / vibration either at idle or during acceleration from the underside of their vehicle,...
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which is subsequently traced to a damaged / split / broken or adrift exhaust heatshield part as shown highlighted in the attachment.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Retailers are replacing rear wiper motors.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck, C2006-71 - Left actuator ? Actuator Stuck, C2007-72 ? Right Motor ? Actuator Stuck open, C2008-72 - Left Motor ? Actuator Stuck open, U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
A knocking noise may be evident from the rear of the vehicle.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
A knocking noise may be evident from the rear of the vehicle.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
Issue: Retailers are replacing rear wiper motors.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck, C2006-71 - Left actuator ? Actuator Stuck, C2007-72 ? Right Motor ? Actuator Stuck open, C2008-72 - Left Motor ? Actuator Stuck open, U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
A knocking noise may be evident from the rear of the vehicle.
A knocking noise may be evident from the rear of the vehicle.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
A noise may be evident from the engine compartment when the engine is cold and at idle speed/below 2,500RPM.
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated and...
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Diagnostic Trouble Code (DTC) P0016, P0017, P0026, or P0341 may be stored in the Powertrain Control Module (PCM).
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the direct pressure...
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sensing valve within the air conditioning compressor becomes 'stuck' and cannot respond to changing demands for air conditioning compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and odor ingress may occur.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
Issue: A customer may experience a hesitation or shudder while driving approximately 30-55 mph and at 1400 -2000 RPMs.
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The engine speed begins to visibly flutter on the tachometer during a cold start. This hesitation is felt under these conditions whilst maintaining a consistent accelerator pedal position.
Issue: Oil leaking between the automatic transmission and transfer case assemblies which in some instances is being...
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misdiagnosed potentially leading to repeat repairs, for example leaks incorrectly being identified as coming from the rear transmission oil seal or oil pan. Oil weeps through the aluminium casing in the rear extension housing of the transmission in the base of the pocket around where the steel D clutch steel tube is embedded. Affected Vin Range (LG) Range Rover ? 347117 - 397068 (LW) Range Rover Sport ? 148715 - 199999 (LW) Range Rover Sport - 400000 - 404939 (LW) Range Rover Sport ? 683503 - 699999 (LR) Discovery ? 013353 - 064732
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) and/or the engine may be...
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running poorly or exhibiting instability. Upon further diagnosis, the Technician may find Diagnostic Trouble Code (DTC) P2282-00 stored in the Powertrain Control Module (PCM).
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic Trouble...
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Code (DTC) P132B-77 stored in the Powertrain Control Module (PCM).
An 'Engine oil overfill' warning message may be displayed on the Instrument Cluster (IC).
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This warning could occur when the engine oil is warm/hot.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, Powertrain Control Module (PCM) software introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck; C2006-71 - Left actuator ? Actuator Stuck; C2007-72 ? Right Motor ? Actuator Stuck open; C2008-72 - Left Motor ? Actuator Stuck open; U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
A knocking noise may be evident from the rear of the vehicle.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, the latest Powertrain Control Module (PCM) software has introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
Issue: Oil leaking between the automatic transmission and transfer case assemblies which in some instances is being...
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misdiagnosed potentially leading to repeat repairs, for example leaks incorrectly being identified as coming from the rear transmission oil seal or oil pan. Oil weeps through the aluminium casing in the rear extension housing of the transmission in the base of the pocket around where the steel D clutch steel tube is embedded. Affected Vin Range (LG) Range Rover ? 347117 - 378677 (LW) Range Rover Sport ? 148715 - 179554 (LW) Range Rover Sport ? 683503 - 695139 (LR) Discovery ? 013353 - 046041
Issue: Oil leaking between the automatic transmission and transfer case assemblies which in some instances is being...
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misdiagnosed potentially leading to repeat repairs, for example leaks incorrectly being identified as coming from the rear transmission oil seal or oil pan. Oil weeps through the aluminium casing in the rear extension housing of the transmission in the base of the pocket around where the steel D clutch steel tube is embedded. Affected Vin Range (LG) Range Rover ? 347117 - 378677 (LW) Range Rover Sport ? 148715 - 179554 (LW) Range Rover Sport ? 683503 - 695139 (LR) Discovery ? 013353 - 046041
The Terrain Response system may not operate as expected when in 'Auto' mode by not automatically selecting the correct driving mode.
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As the driving mode changes, the transmission may downshift, the engine Revolutions Per Minute (RPM) may also increase, and/or the 'Auto Stop/Start OFF' warning indicator may illuminate on the Instrument Cluster (IC).
Situation: An engine hesitation at approximately 20mph during light throttle (1,400-2,000 engine Revolutions Per Minute...
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[RPM]) may be evident.
Situation: One or more of the following may be evident: ? The engine does not start; ? The engine lacks power; and/or ? The engine runs rough.
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During diagnosis, the technician may find Diagnostic Trouble Code (DTC) P008A-84 stored in the Powertrain Control Module (PCM). Additional DTCs P0230 and P2635 may also be stored in the PCM.
Issue: Customer may arrive at retailer with concern relating to loss of performance and engine MIL light illuminated on instrument cluster.
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PLEASE NOTE:- This SSM relates only to the above vehicles fitted with AJ200D High Power derivatives
Other
161 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
MIL on Instrument cluster.
Potential manufacturing issue with replacement thermostats
The wiper blades streak, smear, judder or squeak during operation
Lack of power, MIL on.
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
A customer may report that there is a clicking type noise coming from the front seat base while driving.
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
CLICKING/TICKING NOISE WHILST TURNING LEFT OR RIGHT AND FULL LOCK AT LOW SPEEDS
Clicking/Ticking Type Noise Whilst Turning
Driveline Noise or Vibration
Lack/Loss of Power
Lack/Loss of Power
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
ACCESSORY DASHBOARD CAMERA INOPERATIVE
A customer may report that the 3rd row seat backrest is stuck in the upright position.
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the...
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seat.
A customer may report that the 2nd row seat does not recline.
A customer may report that the load through center seat does not fold properly
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
A customer may report that the 3rd row seat backrest is stuck in the upright position.
A customer may report that the 2nd row seat manual adjustment bar has become loose or damaged.
A customer may report that the 2nd row seat makes a ratcheting noise or is difficult to manually folding/ unfolding the...
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seat.
A customer may report that the 2nd row seat does not recline.
A customer may report that the load through center seat does not fold properly.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
MIL ILLUMINATED
Oil Level Gauge (Dipstick) markings incorrect.
Oil Level Gauge (Dipstick) markings incorrect.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
There is a fluid leak on the ground.
Unable To Configure Accessory Fit Deployable Side Steps
Powered tilt and slide operation on the second row seating may not operate.
Second row seating function.
InControl Touch Pro features may not function as expected.
Electronic feature group.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
The Auto Stop/Start system may be inoperative.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on...
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removal, leaving it loose when refitted and likely to become adrift (see attachment).
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells...
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of the vehicle.
Unable to activate telematics at PDI
Issue: Customers driving various Land Rover/Range Rover products manufactured from 14MY onwards have reported a high...
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frequency ?squeak? or ?squeal? noise from the front or rear of their vehicles, observed most noticeably whilst driving over speed bumps or uneven road surfaces. Technicians have resolved the complaints by replacing front or rear anti-roll bar (ARB) bushes. Investigations into returned components by both JLR and component suppliers have not been able to identify causal factors for the original complaint.
No air blowing through any of the cabin air vents may be evident, regardless of temperature or fan speed is selected.
Issue: Customers are reporting various squeaks & rattles or vibration noises from around the vehicle.
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
Customer complains of Judder and vibration noise from the Transfer box.
NONSTART IN AMBIENT COLD TEMPERATURES
Range Rover (L405), Range Rover Sport (L494), Discovery (L462), V8 S/C 5.0L PETROL and V8 N/A 5.0L PETROL Electronic...
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Locking Rear Differentials - Noisy
Retailers are reporting that the accessory side step mat is detached from the board.
Retailers are reporting that the accessory side step mat is detached from the board.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water...
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ingress into the passenger compartment or wind noise may be evident.
Customers may express a concern with the manual (second row) rear seat forward/rearward adjustment lever(s) rattling or...
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inoperative.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The auto stop/start system does not function as expected.
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed...
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selected.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an...
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unexpected alarm activation (with the vehicle locked) occurs and/or the vehicle cannot be locked.
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
Auto Stop/Start System Not Functioning As Expected
InControl Touch Pro Inoperative
Unexpected noise from the front of vehicle when driven over speed humps or on rough roads.
When operating the third row seat intelligent seat fold feature, the left seatback may fold down and then return to the...
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raised position.
InControl Touch Pro Inoperative
Unexpected noise from the front of vehicle when driven over speed humps or on rough roads.
When operating the third row seat intelligent seat fold feature, the left seatback may fold down and then return to the...
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raised position.
InControl Touch Pro Inoperative
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
On vehicles with third row seating, the third row seats may not latch in the upright position.
The Auto stop/start system may not function as expected.
SIM card does not latch in SIM slot or cannot be read.
SIM card does not latch in SIM slot or cannot be read.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water ingress...
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into the passenger compartment or wind noise may be evident
Retailers have reported that Rear Valance Screwdrivers have been missing when new vehicles have been delivered to their...
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premises.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle ...
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Range where water ingress into the passenger compartment or wind noise may be evident.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water ingress...
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into the passenger compartment or wind noise may be evident.
RFA cannot communicate with SDD when programming as new
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Customers may report that the Stop Start function is intermittently not working for long periods of time during a drive...
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cycle.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A customer may complain of a no start condition
A customer may complain of a hesitation while accelerating from a "rolling stop".
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Customers of 17MY Discovery, may report that they are unable to open their bonnet when operating the release...
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handle to it's maximum hard-stop position.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A customer may complain of a no start condition
A customer may complain of a hesitation while accelerating from a "rolling stop".
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
Issue: Customers of 17MY Discovery, may report that they are unable to open their bonnet when operating the release...
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handle to it's maximum hard-stop position.
Issue: A customer may express concern that during an in-vehicle call, the 3rd party experiences a lot of echo with the...
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3rd party hearing their own voice after a short delay.
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: CD/DVD disc can be inserted into the vehicle but will not play or eject.
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: Noise evident to the front of the vehicle at 10-40 MPH/16-64 KPH on a smooth road described as a groaning,...
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scraping or drone noise on vehicles produced within the following vin ranges ? LG Range Rover - LG000001 to LG351464, LW Range Rover Sport ? LW100000 to LW152017, LW Range Rover Sport - LW300000 to LW399999, LW Range Rover Sport - LW500000 to LW599999, LW Range Rover Sport - LW600000 to LW687306, LR Discovery ? LR000001 to LR017639
Issue: A small number of Customers with 17MY L538 Discovery Sports and L550 Discovery Sports with Active Driveline may...
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complain of a grinding noise and vibration from their vehicle when transitioning from 4WD to 2WD. The vehicle will not engage 2WD due to the cause shown below. This issue is typically reported early life of the vehicle and less than 1000 miles.
The keyless entry system lock function may not operate or operates intermittently.
A Customer may report the cabin temperature cycles between too cold and too hot.
A ticking noise may be evident from the 'B' pillar area.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
Issue: Customer reports that, intermittently, the vehicle will not crank.
The keyless entry system lock function may not operate or operates intermittently.
The Auto Stop/Start system may be inoperative.
Issue: CD/DVD disc can be inserted into the vehicle but will not play or eject.
Issue: CD/DVD disc can be inserted into the vehicle but will not play or eject.
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Presentation from Dealer Shop Foreman Conference Call
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
Situation: When operating the third row seat intelligent seat fold feature, the left seatback may fold down and then...
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return to the raised position.
Issue: Customers are reporting the bonnet open signal is showing on the Instrument Cluster.
Issue: Retailers are reporting that the issue remains after completing LTB00827.
Electrical
119 bulletinsPowertrain Control Module (PCM) Software Update
Body Control Module (BCM) does not fully meet US importation requirements.
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The BCM requires replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Grid lines are no longer showing in reverse camera image after software update to IPMB camera module.
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
BCM replacement with a new component which fully meets the US importation requirements.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
The BCM requires replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
Body Control Module (BCM) does not fully meet US importation requirements.
Powertrain Control Module (PCM) Update
Fuel Pump Driver Module Inoperative
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Startup battery keeps draining / Vehicle will not start
Powertrain Control Module (PCM) Update
Battery low warning displayed on instrument cluster and/or no-start
POWERTRAIN MODULE CONTROL (PCM) UPDATE
POWERTRAIN MODULE CONTROL (PCM) UPDATE
When connected toa diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly...
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reports the monitor readiness status as 'not supported'.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Powertrain Control Module (PCM) Software Update SUSPENDED
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
Powertrain Control Module (PCM) Incorrect Calibration
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
Telematic control module software update.
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
Issue: A customer may report that the fuel level displays low when the quantity of fuel in the tank is higher or possibly full.
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The Diagnostic Trouble Codes (DTCs) B1A75-11 Fuel Sender 1 or B1A76-11 Fuel Sender 2 or both, will be present in the Body Control Module (BCM) if the concern appears. If the vehicle ignition is switched off for a period of time between 2 seconds and 2 minutes and then back on again, the fuel gauge reading will return to normal. The concern affects 17MY only.
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
The MIL is illuminated on the IPC with Diagnostic Trouble Code(s) (DTC) P0234-77 stored in the Powertrain Control Module...
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(PCM) which may be accompanied with DTCs P2463-00 and P246B-00.
TDV6 16-18MYMY3.0L TDV6 equipped vehicles have a MIL and Restricted Performance on the instrument cluster and P0234-77...
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stored in the PCM
Quiescent battery drain due to TCU module.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
The Parking Assist Control Module (PACM) is inoperative.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
Variations of DTC P0087 are stored in the PCM for the fuel rail pressure sensor.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
A 'Check Pedestrian System' message may be displayed on the Instrument Cluster.
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Upon further diagnosis, DTC (Diagnostic Trouble Code) B1475-96 may be stored in the Restraints Control Module (RCM).
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where if the message 'Service...
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Required' is displayed within the Instrument Panel Cluster Control Module (IPC), the message cannot be cleared and the IPC will continue to display this message at every vehicle start-up.
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SOS Limited Functionality displayed on the Instrument Cluster (IC) and Multiple Diagnostic Trouble Codes (DTC?s) may be...
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stored in the Telematics Control Module (TCU). All or a combination of the following DTC?s may be present in the TCU: B1A56-11 - Antenna - Circuit short to ground (GSM antenna circuit short circuit to ground) B1A56-15 - Antenna - Circuit short to battery or open (GSM antenna circuit short circuit to power, open circuit, high resistance) B119F-01 - GPS Antenna - General electrical failure (Global positioning system antenna circuit short circuit to ground, short circuit to power) B119F-13 - GPS Antenna - Circuit open (Global positioning system antenna circuit open circuit, high resistance) SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Customer may see message on the Instrument cluster stating "Air suspension not in customer mode" Technician finds...
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diagnostic trouble code (DTC) U3000-05 logged in the Chassis Control Module (CHCM) Vehicle suspension is in tight tolerance mode
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low-speed maneuvers and parking. Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) U2000-4B stored in the Rear Differential Control Module (RDCM).
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low speed maneuvers and parking. Upon further diagnosis, the technician may find Diagnostic Trouble Code (DTC) U2000-4B stored in the Rear Differential Control Module (RDCM).
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low-speed maneuvers and parking. Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) U2000-4B stored in the Rear Differential Control Module (RDCM).
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low speed maneuvers and parking. Upon further diagnosis, the technician may find Diagnostic Trouble Code (DTC) U2000-4B stored in the Rear Differential Control Module (RDCM).
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range which have had a transfer case replacement and, as a result of an incorrect instruction in the Workshop Manual, may have had the incorrect torque applied to secure the torsional damper.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which have had a transfer case...
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replacement and, as a result of an incorrect instruction in the Workshop Manual, may have had the incorrect torque applied to secure the torsional damper.
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Drivers Airbag Module (DAB) replacement procedure differs between pre and post 17.75 MYNAS spec Discovery Sport...
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Vehicles
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may display an Adaptive...
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Damping (AD) warning message on the Instrument Cluster (IC). Investigations have identified that Diagnostic Trouble Code (DTC) U3000-04 may be stored in the Chassis Control Module (CHCM), leading to the warning message being displayed within the IC. The warning message will remain present until the ignition has been cycled 'OFF' and then 'ON' but will be displayed again until the update listed within the Diagnostic Procedure below is completed.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle ...
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Range which may display an Adaptive Damping (AD) warning message on the Instrument Cluster (IC). Investigations have identified that Diagnostic Trouble Code (DTC) U3000-04 may be stored in the Chassis Control Module (CHCM), leading to the warning message being displayed within the IC. The warning message will remain present until the ignition has been cycled 'OFF' and then 'ON' but will be displayed again until the update listed within the Diagnostic Procedure of the Technical Bulletin below is completed.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may display an Adaptive...
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Damping (AD) warning message on the Instrument Cluster (IC). Investigations have identified that Diagnostic Trouble Code (DTC) U3000-04 may be stored in the Chassis Control Module (CHCM), leading to the warning message being displayed within the IC. The warning message will remain present until the ignition has been cycled 'OFF' and then 'ON' but will be displayed again until the update listed within the Diagnostic Procedure below is completed.
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
Issue: A customer may report that one or both of the messages "Suspension fault, Drive with care." or "Adaptive...
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dynamics fault" are displayed intermittently on the Instrument Cluster. Following diagnosis using Pathfinder the Diagnostic Trouble Code (DTC) U3000-04 ?Control Module System Internal Failure? is stored in the Chassis Control Module (CHCM). Concern applicable to 2017 MY vehicles only.
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure *...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Issue: Land Rover has received reports where during diagnosis of the surround camera system the Diagnostic Trouble Code...
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(DTC) B12BD-31 "Rear Camera - No Signal" and or U1A4B-49 "Control Module Processor B - Internal Failure" stored in the Image Processing Module B (IPMB). The DTC is a false flagging code that can lead to incorrect diagnosis of any camera related issue reported by the customer.
Issue: Reports have been received that Advanced Driver Assist System (ADAS) cannot be selected within the Instrument...
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Cluster menus, (feature remains 'greyed out') and one or more of the following DTC's are stored in the Image Processing Module A (IPMA): C1001-57, U2300-51, U2300-64
Infotainment
118 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Coolant Low warning displayed in the Instrument Cluster
Massage Seat PIVI Screen Button Greyed Out
Navigation voice guidance no longer operational after latest NGI update
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Update Apple Carplay Navigation Voice Guidance Not Heard
Infotainment Updates
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
The ambient air temperature display may not be correct.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Issue: After completing Q634 or Q627, the customer may report the clock is not displayed in the touchscreen, or freezes...
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after start up, or displays a different time to that in the Instrument display.
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the 'Browse' and 'Track' list tiles...
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are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Intermittent Bluetooth connection on Android equipped device with software 9.0.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1.
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InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery:
Issue: When updating the AHU, if procedure not followed correctly on Symptom Driven Diagnostics (SDD) tool or...
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Pathfinder, the vehicle may be displayed as either Discovery, Discovery Sport or XF on mobile devices connected via Bluetooth. This affects the InControl Touch Update only.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) software should not be updated unless related to a reported customer concern.
During a Bluetooth call, an interference/screech/popping noise may be heard.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Distortion/vibration may be evident from a front door speaker.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: This SSM is for a ?No Audio? symptom on the Meridian Surround Sound System.
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The surround sound system can be recognised in the Audio Settings menu. If you have a Meridian Surround Sound System then you will be able to see the surround sound modes as shown in the yellow box in ?Attachment 1?.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where, if the message 'Service Required' is displayed within the Instrument Cluster (IC), it cannot be cleared and will continue to display this message at every vehicle start-up.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Buzz/Warble noise heard by the recipient of a Bluetooth phone call.
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
During a Bluetooth call, an interference/screech/popping noise may be heard.
On vehicles fitted with the InControl Touch? Information and Entertainment System, the system may intermittently, and...
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without user input, 'reset' -- the touchsceen will become blank and then display the Land Rover logo.
The ambient air temperature display may not be correct.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where, if the message 'Service...
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Required' is displayed within the Instrument Cluster (IC), it cannot be cleared and will continue to display this message at every vehicle start-up.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: A customer may express a concern that the instrument cluster displays the cruise control value all the way down...
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to 10MPH or 10KPH but the cruise control value is not displayed on Head Up Display below 20MPH or 20KPH.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of Land Rover vehicles within the listed...
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Affected Vehicle Range may experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel and not allowing users to select another channel. This issue is a result of having InControl Touch Phase 3.0 software previously installed on the vehicle.
Issue: A customer may report a concern that after a DVD is inserted in the Optical Disc drive on vehicles manufactured...
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with the In Control Touch Pro infotainment system the following message is shown intermittently: "Disc error - Check disc is clean and inserted correctly".
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may experience the...
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Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel and not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
Body & Paint
100 bulletinsRoof Opening Panel Seal Adrift
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
Creaking Noise From Glass Roof Panel
A creaking type noise from the roof area is heard while driving.
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough...
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ground.
Malfunction Indicator Lamp (MIL) Illuminated on the Instrument Panel Cluster (IPC)
Windshield finisher loose.
Water Leak from Windshield
Creak Noise From Glass Roof Panel
Water Leak from Windshield
Creaking Noise From Glass Roof Panel
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle ...
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Range where the Deployable luggage compartment floor lever arm spigot ball may fracture in some instances, requiring the customer to manually close the Deployable Luggage Compartment Floor to permit the tailgate to self-close. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
The front grille may become loose.
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Should this occur, a rattle may be heard, damage to the paint between the hood and the grille may occur, and/or the grille may protrude from the front of the vehicle.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the Deployable luggage...
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compartment floor lever arm spigot ball may fracture in some instances, requiring the customer to manually close the Deployable Luggage Compartment Floor to permit the tailgate to self-close.
Issue: Tailgate rear lamps show visible signs of discoloration or marks on the inside face of the lens.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the rear roof blind aperture seal may become adrift from the body, potentially resulting in loss of function of the rear roof blind.
A customer may report that the rear roof blind seal is coming loose or that the power rear roof blind is not operating...
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properly.
ROOF WATER INGRESS SUNBLIND APERTURE SEAL
Warranty Claims Guidelines for Windshield Water Ingress
Water Leak From Windshield
Hood release lever is not releasing hood.
Customer may report the rear tailgate appears low or won't open.
Customer may report the rear tailgate appears low or won't open.
Power liftgate opening issues including; fails to fully open, stalls before fully open or damage to aperture or liftgate...
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trim components.
Power liftgate opening issues including; fails to fully open, stalls before fully open or damage to aperture or liftgate...
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trim components.
There is excessive wind noise from the roof opening panel.
Customers may report a wind type noise emanating from the sunroof area at speeds above 40 mph.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Customers may report a wind type noise emanating from the sunroof area at speeds above 40 mph.
Customers may report a wind type noise emanating from the sunroof area at speeds above 40 mph.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
The left and/or right roof molding may be loose/adrift.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report that water is leaking into the cabin from the top of the windshield.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report that water is leaking into the cabin from the top of the windshield.
A Customer may complain of one or more Smart Keys not working as expected with the vehicle.
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This could include: ?Smart Key not found? message on the Instrument Cluster ?Smart Key not recognised? message on the Instrument Cluster ?Smart Key deactivated? message on the Instrument Cluster Failure to unlock or lock all the doors when operating the Smart Key Poor range of the Smart key when operated.
The hood interior release lever may be inoperative and not release the hood.
A customer may report a visual discoloration around the peripheral face of the left hand rear and right hand rear...
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tailgate or body side rear lamp assemblies. The concern may also be described as a blister like appearance. The levels of illumination are unaffected.
A customer may report a visual discoloration around the peripheral face of the left hand rear and right hand rear...
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tailgate or body side rear lamp assemblies. The concern may also be described as a blister like appearance. The levels of illumination are unaffected.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
An authorized Land Rover retailer will check the hood operation and if necessary replace the hood release cable prior to...
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vehicle handover to the customer.
The hood interior release lever may be inoperative and not release the hood.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where when the hood...
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release lever is pulled, the lever reaches the limit of travel and the hood may not release.
A customer may report that the tailgate trimpanel is coming loose
The tailgate may not open when using the remote transmitter or the tailgate release button.
The hood interior release lever may be inoperative and not release the hood.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Front door belt Weatherstrips are being replaced.
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Causal part numbers are: LR058620, LR058621
Customersmay report the hood will not open when pulling the release handle.
A customer may report that the tailgate trimpanel is coming loose
The tailgate may not open when using the remote transmitter or the tailgate release button.
The hood interior release lever may be inoperative and not release the hood.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock / will not unlock / will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
The Gesture Tailgate may unintentionally open when the vehicle is stationary and the key is in range.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Front door belt Weatherstrips are being replaced.
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Causal part numbers are: LR058620, LR058621
A Customer may report that the gesture tailgate unintentionally opens when the vehicle is stationary and smart key is...
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within range.
Customers may report the hood will not open when pulling the release handle.
The Hands-Free Tailgate may unintentionally open when the vehicle is stationary and the key is in range.
One or more power windows may be inoperative.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
The tailgate and/or quarter panel trim may show signs of wear or the tailgate may not open correctly.
Issue: Retailers are reporting tailgate alignment and alignment related issues.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: During PDI, an additional bag of unused seat trim parts (as per the image attached) may be discovered inside...
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those vehicles fitted with non-sliding, fixed 2nd Row Seats.
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become...
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adrift.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
Issue: Retailers are reporting tailgate alignment and alignment related issues.
Water leaking may be evident through the upper area of the A-Pillar and into the passenger compartment.
A roof panel molding may be loose and/or wind noise may be evident from the upper windshield/roof panel area.
A Customer may report difficulty in opening the hood.
Customers may report the hood is difficult to open.
The tailgate interior trim panel may become detached from the tailgate during closing.
Issue: Customers have reported HSE badges on the trunk of HSE Luxury vehicles.
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Retailers are replacing the HSE badge to meet customer expectation. Cause: At 17 Model Year, the "HSE LUXURY" badge has been replaced with "HSE". Please see the attachment "Badges.PDF" and reference: Fig. 1 = HSE LUXURY badge on vehicles upto 17 Model Year. Fig. 2 = HSE badge on vehicles from 17 Model Year. Note: 17MY start VIN = SALCA2AN9HH633943
Issue: Customers have reported HSE badges on the trunk of HSE Luxury vehicles.
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Retailers are replacing the HSE badge to meet customer expectation. Cause: At 17 Model Year, the "HSE LUXURY" badge has been replaced with "HSE". Please see the attachment "Badges.PDF" and reference: Fig. 1 = HSE LUXURY badge on vehicles upto 17 Model Year. Fig. 2 = HSE badge on vehicles from 17 Model Year. Note: 17MY start VIN = SALCA2AN9HH633943
Issue: Retailors are replacing hood/bonnet seals (see Fig.1 & 2 of attached illustrations) that are visually different...
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between left and right hand side. Affected part numbers are: ?LR076984 ?LR076973
Issue: Retailors are replacing hood/bonnet seals (see Fig.1 & 2 of attached illustrations) that are visually different...
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between left and right hand side. Affected part numbers are: ?LR076984 ?LR076973
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle ...
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Range where the Deployable luggage compartment floor lever arm spigot ball may fracture in some instances, requiring the customer to manually close the Deployable Luggage Compartment Floor to permit the tailgate to self-close. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the Deployable luggage...
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compartment floor lever arm spigot ball may fracture in some instances, requiring the customer to manually close the Deployable Luggage Compartment Floor to permit the tailgate to self-close.
The tailgate interior trim panel may become detached from the tailgate during closing.
Situation: A roof panel molding may be loose and/or wind noise may be evident from the upper windshield/roof panel area.
Situation: The tailgate may not open when using the remote transmitter or the tailgate release button.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the exterior...
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'A' pillar windshield moulding seals may come loose.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: Land Rover Discovery (L462) prior to the vin of LR008316, Customers or Retailers may report that the Headlamp...
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Profile to the fender (Wing) or the Headlamp to Grille / Bumper profile is incorrect ? see attached file for examples
Issue: The front license plate plinth does not fit on the bumper correctly.
SITUATION: An issue has been identified on certain vehicles within the listed.
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Affected Vehicle Range where the exterior 'A' pillar windshield moulding seals may come loose.
Issue: The tailgate fails to open when commanded via the key fob or tailgate release button
Issue: Land Rover Discovery (L462) prior to the vin of LR008316, Customers or Retailers may report that the Headlamp...
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Profile to the fender (Wing) or the Headlamp to Grille / Bumper profile is incorrect ? see attached file for examples
Steering
32 bulletinsA customer may report that an amber general warning indicator is illuminated Power Steering Assistance Reduced is...
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displayed on the
POWER STEERING ASSISTANCE REDUCED MESSAGE DISPLAYED
Steering column multifunction switch.
A customer may report that the heated steering wheel does not heat up when selected.
Customer reports of steering wheel mis-alignment.
Customer reports of steering wheel mis-alignment.
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A judder from the vehicle at low speeds when steering may be evident.
A judder from the vehicle at low speeds when steering may be evident.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: The customer may express a concern that vehicles drift to the right during straight ahead driving.
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The concern is coupled with a need to constantly apply an opposing force at the steering wheel to maintain straight ahead driving.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
The steering wheel may exhibit a vibration / shimmy while driving.
Issue: Vehicle users are reporting the steering feel to be abnormal or resistant to steering inputs in certain...
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situations.
Brakes
24 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
A customer may report that the adaptive speed control not available, intelligent emergency braking not available,...
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forward alert not available over 80km/h (50mph) warning message is displayed on the Instrument Cluster (IC).
A customer may report that the adaptive speed control not available, intelligent emergency braking not available,...
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forward alert not available over 80km/h (50mph) warning message is displayed on the Instrument Cluster (IC).
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range may have...
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been manufactured away from process and, in some cases, the Autonomous Emergency Braking (AEB) is not available. The message 'AEB' not available' will be displayed in the message center advising the owner/driver of the concern and that the feature is not available. The warning will remain present until switching the ignition 'OFF' and then 'ON', but will return until the Image Processing Module is updated.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range may have been manufactured...
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away from process and, in some cases, the Autonomous Emergency Braking (AEB) is not available. The message 'AEB' not available' will be displayed in the message center advising the owner/driver of the concern and that the feature is not available. The warning will remain present until switching the ignition 'OFF' and then 'ON', but will return until the Image Processing Module is updated.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
The EPB (Electric Park Brake) warning lamp may be illuminated, the 'Park Brake needs Calibration' message may be...
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displayed, and the EPB may not release. Upon further diagnosis, DTC (Diagnostic Trouble Code) C2007-72 and C2008-72 may be stored in the Anti-lock Brake System (ABS) Control Module.
Issue: When using the approved diagnostic equipment to read Diagnostic Trouble Codes (DTC?s), there may be a presence of...
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the following DTC stored within the Anti-Lock Braking System (ABS) module. U0001-82 High Speed CAN Communication Bus - Alive/sequence counter incorrect / not updated
Issue: When using the approved diagnostic equipment to read Diagnostic Trouble Codes (DTC?s), there may be a presence of...
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the following DTC stored within the Anti-Lock Braking System (ABS) module. U0001-82 High Speed CAN Communication Bus - Alive/sequence counter incorrect / not updated
Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
A noise from front brake system during light brake pedal application may be evident, mostly from cold start in colder...
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ambient temperatures and typically does not re-occur after the brakes have warmed up.
Squeak/Squeal Noise From Rear Brakes
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range may have...
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been manufactured away from process and, in some cases, the Autonomous Emergency Braking (AEB) is not available. The message 'AEB' not available' will be displayed in the message center advising the owner/driver of the concern and that the feature is not available. The warning will remain present until switching the ignition 'OFF' and then 'ON', but will return until the Image Processing Module is updated.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range may have been manufactured...
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away from process and, in some cases, the Autonomous Emergency Braking (AEB) is not available. The message 'AEB' not available' will be displayed in the message center advising the owner/driver of the concern and that the feature is not available. The warning will remain present until switching the ignition 'OFF' and then 'ON', but will return until the Image Processing Module is updated.
Situation: A noise from front brake system during light brake pedal application may be evident, mostly from cold start...
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in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
Issue: 15-17MY LR Discovery Sport (L550) and 16-17MY RR Evoque (L538) customers may complain of a 'Squeal' or 'Squeak'...
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from the front brake system with light brake applications during low speed driving or manoeuvring. The complaint is most noticeable when vehicles are initially driven from cold start in cold ambient temperatures and the noise generally dissipates when the brakes have warmed up.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may have been...
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manufactured away from process and in some cases, a front fender has been installed without air flow ducts. Investigations have identified that the air ducts are required to aid brake cooling and therefore, where customers are using their vehicle enthusiastically, an increase in pedal travel after repeated high speed stops may be experienced.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of Land Rover vehicles within the listed...
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Affected Vehicle Range where, as a result of a prior Car Configuration File (CCF) update, the Autonomous Emergency Braking (AEB) and Driver Fatigue Alert features are not available for selection in the Instrument Cluster Driver Assistance menu.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may have been...
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manufactured away from process and in some cases, a front fender has been installed without air flow ducts. Investigations have identified that the air ducts are required to aid brake cooling and therefore, where customers are using their vehicle enthusiastically, an increase in pedal travel after repeated high speed stops may be experienced.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where, as a result...
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of a prior Car configuration File (CCF) update, the Autonomous Emergency Braking (AEB) and Driver Fatigue Alert features are not available for selection in the Instrument Cluster Driver Assistance menu.
Suspension
23 bulletinsThere is a noise in the front suspension.
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation...
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of the arm during removal and installation.
A number of warranty return front lower control arms where the ball joint shows signs of damage due to over-articulation...
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of the arm during removal and installation.
Vehicles may have been manufactured with incorrect rear supension left and right upper control arm bolts.
Rear wheel upper control arms.
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Incorrect fixings installed.
Front Air Spring Air Leak
Front Air Spring Air Leak
Air suspension compressor being replaced for an E Chamber failure.
A customer may report a noise from the front suspension while driving over speed bumps or rough road surfaces.
A 'creak' noise may be evident from the front suspension while driving over bumpy or uneven roads.
A noise from the front suspension may be evident when driving over speed bumps or rough road surfaces.
A customer may report a noise from the front suspension while driving over speed bumps or rough road surfaces.
A 'creak' noise may be evident from the front suspension while driving over bumpy or uneven roads.
A noise from the front suspension may be evident when driving over speed bumps or rough road surfaces.
Suspension Warning Lamp Illuminated With DTC C1A13-64 Stored
Suspension Warning Lamp Illuminated With DTC C1A13-64 Stored
On vehicles with a power tailgate, a clicking noise may be evident when opening the power tailgate and/or the power...
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tailgate strut cover(s) may be loose/adrift.
Suspension Warning Lamp Illuminated With DTC C1A13-64 Stored
A customer may report a suspension warning message displayed on the Instrument Cluster.
On vehicles fitted with a powered tailgate, the tailgate lift struts may not support the tailgate in the full open...
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position.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle ...
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Range where a hissing or single pop noise may occur. The vehicle then displays a suspension warning message on the Instrument Cluster (IC), which can lead to a loss of functionality to the vehicle?s suspension ride height adjustment.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where a hissing or single pop noise may occur.
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The vehicle then displays a suspension warning message on the Instrument Cluster (IC), which can lead to a loss of functionality to the vehicle?s suspension ride height adjustment.
RE: Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
HVAC & Climate
19 bulletinsBody and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable...
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every 8-10 minutes while driving.
A customer may report that the air conditioning system is not cooling the cabin properly.
Air Conditioning (A/C) not blowing cool air into the cabin
Air Conditioning Not Blowing Cool Air Into Cabin
One or more of the following Air Conditioning (A/C) system symptoms may be evident: ? Vent temperatures 'cycle'...
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(blowing warm and then cold); ? Windshield, rear window, and/or door windows mist up in cool (15C or lower) ambient temperatures; ? Poor cooling performance of the Air Conditioning (A/C) system; and/or ? Warm, damp or musty smells coming from the vents.
A customer may report that the HVAC system is not blowing cool air.
No airflow from the HVAC system.
No airflow from the HVAC system.
No airflow from the HVAC system.
When activating the max defrost setting from an OFF condition on the climate control, an abnormal "hooting" type sound...
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may be heard from the instrument panel.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty...
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air conditioning compressor.
Issue: Any issue affecting the operation of Climate Control Seats.
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For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
A customer is complaining that while driving with climate control off she turns on max defrost you get a loud groaning noise as the defroster comes on.
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I road tested with the customer and heard the noise. If the climate control is already on I was unable to reproduce the noise. I tried a new car on the lot and was able to get that vehicle to produce the same noise under the same conditions. Any Ideas?
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Situation: In response to customer feedback on the performance of the InControl Touch Pro system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: * Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Camera stability issues when reverse selected * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * Unable to access the seat massage auto function on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Issue: A customer may express a concern of one or more of the following symptoms: * Cycling vent temperatures, blowing warm and then cold.
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* Misting up of the front, side or rear screen(s) in cool ambient air temperatures (less than 15C) * Poor cooling performance of the Air Conditioning (A/C) system * Warm, damp or musty smells coming from the vents
Issue: Customers require a rear screen replacement.
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Potential customer symptoms may include: *Poor radio reception. *Poor window demist/defrost.
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions:* Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Software & Calibration
17 bulletinsREVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
InControl Touch Pro Wired Update
Weather and Park & Pay Apps disappear after PIVI update
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
Jaguar Land Rover North America would like to provide more information about the latest InControl Touch Pro software...
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updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
Lighting
15 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
The Malfunction Indicator Lamp (MIL) may illuminate
There is moisture inside the headlamp lens
Malfunction Indicator Lamp
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking on vehicles between the following VIN ranges: FH554574 - HH706088 See figure 1 attached for examples of the failure.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking on vehicles between the following VIN ranges: FH554574 - HH706088 See figure 1 attached for examples of the failure.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking. See figure 1 attached.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking. See figure 1 attached.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
While moving at speeds over approximately 70 km/h (40 mph), the vehicle may seem unstable and/or appear to drift on a smooth road surface.
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The Dynamic Stability Control (DSC) Malfunction Indicator Lamp (MIL) may also illuminate on the Instrument Cluster (IC).
Issue: A customer may report a chip or delamination to the bottom edge of the outer tail lamp on their vehicle and on...
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inspection no external causal factors can be determined.
Issue: A customer may report a chip or delamination to the bottom edge of the outer tail lamp on their vehicle and on...
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inspection no external causal factors can be determined.
Issue: Customer reports warning lamp illuminates combined with a message stating that only normal height is available.
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When interrogated with diagnostic equipment the following fault codes may be present: C1A20-64, C1131-92
Fuel System
14 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
DIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
DIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Rear bumper exhaust systen heatshield.
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid...
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(DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
Corrosion may be visible on the fuel tank heatshield.
The front stowage compartment, located behind the Integrated Control Panel (ICP), may not open.
Transmission
14 bulletins8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Customer states harsh shift, transmission warning lamp.
A 'Gearbox not in park' message may be displayed on the Instrument Cluster with the transmission in 'P' (PARK).
No drive when the Transmission Control Switch (TCS) is in the Drive (D) position after an Auto Stop/Start.
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The Drive (D) lamp will flash on the TCS and a 'Re-select gear to manoeuvre' message will be displayed on the Instrument Cluster (IC).
Customer complains about a creak, rattle or squeak noise from under the vehicle - Transmission undertray noisy.
A flashing DRIVE (D) on the Transmission Control Switch (TCS) after a period of coasting (traveling downhill, etc.) and...
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the transmission may default to a pre-selected gear. When this occurs, the ignition may need to be cycled OFF and ON or PARK (P) may need to be selected before being able to select the DRIVE (D) position again. A MIL (Malfunction Indicator Lamp) will also be displayed on the Instrument Panel Cluster (IPC) and DTC (Diagnostic Trouble Code) P0716-64 may also be stored in the Transmission Control Module (TCM).
Discovery Sport (LC) 2015MY Onwards & Range Rover Evoque (LV) 2014MY Onwards fitted with 9HP48 9-Speed Automatic...
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Transmission: Retailers reporting these vehicles are flagging the following (TCM) Transmission control module DTC?s P2545-86 and/or P2546-86 codes during SDD DTC read or on customer concern. Should there be any other transmission related fault codes stored in the TCM these other codes should be investigated and resolved before proceeding with this instruction.
Issue Customer may complain that ? Gearbox fault is displayed on the Instrument Cluster (IC) Flashing ?D? on the...
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Transmission Control Switch and/or Instrument Cluster (IC) following an ECO Stop/Start event. ONLY DTCs P0715-64 and P0700-02 are stored in the Transmission Control Module (TCM) P0715-64 - Input/Turbine Shaft Speed Sensor "A" Circuit - signal plausibility failure P0700-02 - Transmission Control System (MIL Request) - general signal failure. If there are any other DTCs stored in the TCM they must be investigated and rectified prior to carrying out the instruction detailed in this SSM. Refer to the DTC index on TOPIx ? 100-00 General Information ? Diagnostic Trouble Code Index DTC: Transmission Control Module (TCM) NOTE ? The concern detailed in this SSM is applicable to 2017 and 2018 MY vehicles and typically occurs at low mileage (below 2500 miles/4000 kilometres) and affects vehicles fitted with the 8HP45 or 8HP70 automatic transmission.
A 'Gearbox not in park' message may be displayed on the Instrument Cluster with the transmission in 'P' (PARK).
A 'Gearbox not in park' message may be displayed on the Instrument Cluster with the transmission in 'P' (PARK).
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
No drive when the Transmission Control Switch (TCS) is in the Drive (D) position after an Auto Stop/Start.
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The Drive (D) lamp will flash on the TCS and a 'Re-select gear to manoeuvre' message will be displayed on the Instrument Cluster (IC).
Situation: A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
SITUATION: A 'Gearbox not in park' message may be displayed on the Instrument Cluster with the transmission in 'P'...
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(PARK).
Hybrid & EV
10 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
JLR are investigating reports of the Wireless Charger Accessory are intermittently charging or not charging the mobile...
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device.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Tires & Wheels
7 bulletinsIssue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Pre-Delivery & Maintenance
4 bulletinsThis Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Improperly fitted ground points lead to numerous customer symptoms early in the service life of the vehicle.
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.
The 'Service Required' warning text will not appear on the Instrument Cluster (IC) if a vehicle has reached its service...
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point.
Air Bags & Safety
4 bulletinsSeatbelt Automatic Locking Retractor Operation
A customer may report that the seatbelt wont extend outward, it only retracts and a ratchet locks the seatbelt from...
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being extended.
A customer may report that the SRS warning lamp is illuminated.
A customer may report that the SRS warning lamp is illuminated.