2016 Land Rover Discovery TSBs
425 Technical Service Bulletins across 17 categories
Categories
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92 bulletinsTechnical Bulletin: Both Keys Locked In Vehicle
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
The Auto Stop/Start system may be inoperative.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on...
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removal, leaving it loose when refitted and likely to become adrift (see attachment).
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells...
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of the vehicle.
Unable to activate telematics at PDI
Issue: Customers driving various Land Rover/Range Rover products manufactured from 14MY onwards have reported a high...
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frequency ?squeak? or ?squeal? noise from the front or rear of their vehicles, observed most noticeably whilst driving over speed bumps or uneven road surfaces. Technicians have resolved the complaints by replacing front or rear anti-roll bar (ARB) bushes. Investigations into returned components by both JLR and component suppliers have not been able to identify causal factors for the original complaint.
No air blowing through any of the cabin air vents may be evident, regardless of temperature or fan speed is selected.
Issue: Customers are reporting various squeaks & rattles or vibration noises from around the vehicle.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The auto stop/start system does not function as expected.
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed...
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selected.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1).
Unexpected noise from the front of vehicle when driven over speed humps or on rough roads.
Unexpected noise from the front of vehicle when driven over speed humps or on rough roads.
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
A customer may be concerned that the rubber inserts of the cupholder in the floor console (between the first row seats) are detaching.
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Please see the images in the attachment as an example of this issue (Attachment1). The part numbers affected are: LR096829 LR096830 LR060724
Retailers have reported that Rear Valance Screwdrivers have been missing when new vehicles have been delivered to their...
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premises.
RFA cannot communicate with SDD when programming as new
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
Issue: A customer may express concern that during an in-vehicle call, the 3rd party experiences a lot of echo with the...
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3rd party hearing their own voice after a short delay.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: Retailers are replacing under bonnet NVH inserts (see Fig.1 & 2 of the attachment for illustrations) that are...
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visually different between left and right hand side.
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
The keyless entry system lock function may not operate or operates intermittently.
A ticking noise may be evident from the 'B' pillar area.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
Issue: Customer reports that, intermittently, the vehicle will not crank.
The keyless entry system lock function may not operate or operates intermittently.
The Auto Stop/Start system may be inoperative.
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Issue: Customers are reporting various issues with Sun Visors.
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These include, but are not limited to: ?Loose Retaining Clips (Attachment1) ?Sun Visors not being held in place by the Retaining Clip (Attachment2). ?Inability to hold position and the Sun Visor not sitting flat to the headlining when stowed (Attachment3).
Presentation from Dealer Shop Foreman Conference Call
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Retailers are reporting that the issue remains after completing LTB00827.
SITUATION: No/low airflow from the left and/or right 'B' pillar air vent(s) may be evident.
Luggage compartment loadspace cover handle may may be broken
Issue: Customers are reporting that the front / rear tow hook chrome cover has poor retention after fitting.
Issue: Customer reports that the vehicle speed will not go above 44Mph (70Kph).
Issue: Customers have complained that the voice recognition does not recognise their command using the ?say what they see/Say a Command? function.
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Accents and regional dialects are not being recognised.
New Remote Function Actuator (RFA) cannot communicate with SDD when programming as new
Situation: The luggage compartment loadspace cover handle flap may be broken and fail to return to the rest position.
Situation: A 'chirp' noise may be heard coming from the second row seat(s).
Issue: Customers are reporting that the front / rear tow hook chrome cover has poor retention after fitting.
Issue: Customer reports that the vehicle speed will not go above 44Mph (70Kph).
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected...
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Vehicle Range where the luggage compartment cover may exhibit a 'squeak' and/or 'rattle' noise.
Issue: Customers are reporting various squeaks & rattles or vibration noises from around the vehicle.
Situation: A 'creak' noise may be evident from the second row seat area of the vehicle.
Situation: A 'tick' / 'creak' noise may be evident from the 'B' pillar area.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the luggage compartment cover may exhibit a 'squeak' and/or 'rattle' noise.
Situation: A 'rattle' noise may be evident from the front row seating center armrest.
SITUATION: No/low airflow from the left and/or right 'B' pillar air vent(s) may be evident.
SITUATION: A ticking noise may be evident from the 'B' pillar area.
Issue: Rear Camera replacement
Parking lines may dissapear after rear camera replacement.
Water visible in cabin
Customer may receive call from their own phone number
Rattle noise from second row seat area
Engine
75 bulletinsPotential manufacturing issue with AJ126 engines.
Potential manufacturing issue with AJ126 replacement engines.
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
The Check Engine MIL is illuminated.
The Check Engine Lamp is illuminated and there is a lack of power.
The Check Engine Lamp is illuminated.
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
The Check Engine Lamp is on and there is a lack of power.
Oil leak from underneath the vehicle.
The Check Engine Lamp is on and there is a lack of power.
The Check Engine MIL is on There is a noise from the engine
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
Noise from starter following removal of the engine oil pan.
The transmission fault message is displayed in the instrument cluster.
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The Check Engine Lamp is on.
Oil leak from underneath the vehicle.
Oil leak from underneath the vehicle.
The check engine lamp is on.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The Check Engine Lamp is on.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where in some circumstances the secondary catalyst fueling adaption may be incorrect. This will illuminate the engine Malfunction Indicator Lamp (MIL) with Diagnostic Trouble Code (DTC) P2096 or P2097 stored in the Powertrain Control Module PCM).
A customer may express a concern that the Malfunction Indicator Lamp (MIL) is illuminated, no other symptoms are noted,...
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for example there is no restricted performance/lack of engine power. A technician will find Diagnostic Trouble Code (DTC) P0089-64 stored in the Powertrain Control Module (PCM).
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where in...
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some circumstances the secondary catalyst fueling adaption may be incorrect. This will illuminate the engine MIL (Malfunction Indicator Lamp) with DTC (Diagnostic Trouble Code) P2096 or P2097 stored in the Powertrain Control Module PCM).
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
A customer may report a rattle / vibration either at idle or during acceleration from the underside of their vehicle,...
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which is subsequently traced to a damaged / split / broken or adrift exhaust heatshield part as shown highlighted in the attachment.
A customer may report a rattle / vibration either at idle or during acceleration from the underside of their vehicle,...
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which is subsequently traced to a damaged / split / broken or adrift exhaust heatshield part as shown highlighted in the attachment.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
Issue: Retailers are replacing rear wiper motors.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
Issue: Retailers are replacing rear wiper motors.
A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated and...
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Diagnostic Trouble Code (DTC) P0016, P0017, P0026, or P0341 may be stored in the Powertrain Control Module (PCM).
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) and/or the engine may be...
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running poorly or exhibiting instability. Upon further diagnosis, the Technician may find Diagnostic Trouble Code (DTC) P2282-00 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, Powertrain Control Module (PCM) software introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which will not ...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine ?OFF?) by pressing the engine START/STOP button and NOT depressing the brake pedal.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not display the...
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'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, the latest Powertrain Control Module (PCM) software has introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
DESCRIPTION OF ISSUE: A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range...
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where no service interval required message is displayed in the message center when an engine service is required after covering the appropriate distance/time in service.
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where no service...
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interval required message is displayed in the message center when an engine service is required after covering the appropriate distance/time in service.
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
Issue: Customer has observed 'Check Engine Light' - also known as 'Engine Malfunction Indicator Lamp (MIL)' -...
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illuminated in the instrument cluster & DTC P2096-00 and/or P2097-00 is evident in the PCM. A concern in the PCM diagnostic software has been discovered, which when combined with a specific customer drive cycle can lead to the false flagging of this DTC. Exhaust system leaks outside design specification can increase the likelihood of repeat failures.
Issue: Retailers are replacing rear wiper motors.
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated.
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The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
Concern: L359 and L538, 12MY onwards with 2.0GTDi engines, a warning indicator may illuminate on the IP (Instrument...
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Pack) for low coolant level and coolant visible on the ground at the front area of the engine bay. On inspection, the coolant leak is from the radiator.
Customers may see a warning indicator illuminate on the IP (Instrument Pack) for low coolant level and coolant may be...
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visible on the ground at the front area of the engine bay.
DESCRIPTION OF ISSUE: A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range...
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where no service interval required message is displayed in the message center when an engine service is required after covering the appropriate distance/time in service.
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where no service...
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interval required message is displayed in the message center when an engine service is required after covering the appropriate distance/time in service.
DESCRIPTION OF ISSUE: An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
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Range which will not display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
Issue: Evoque or Discovery Sport 2.0L gasoline engines - the customer reports Check Engine Lamp.
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DTC P0316-00 is present, Misfire detected on start-up (First 1000 revolutions).
Issue: A customer may express a concern that whilst driving on uneven roads or speed bumps there is a knocking noise...
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from the front suspension.
Engine MIL Illumintaed with DTC P2096-00 or P2097-00 stored
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P2096-00 OR...
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P2097-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM). AFTER DTC P2096-00 OR P2097-00 IS STORED, ONE OR MORE OF THE FOLLOWING MISFIRE-RELATED DTCS IS ALSO LIKELY TO BE STORED IN THE PCM: P0300-00, P0301-00, P0302-00, P0303-00, AND/OR P0304-00.
Infotainment
75 bulletinsNavigation voice guidance no longer operational after latest NGI update
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: After completing Q634 or Q627, the customer may report the clock is not displayed in the touchscreen, or freezes...
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after start up, or displays a different time to that in the Instrument display.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Intermittent Bluetooth connection on Android equipped device with software 9.0.
Popping sound or crackling noise from the audio system while in use.
Intermittent Bluetooth connection on Android equipped device with software 9.0
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Distortion/vibration may be evident from a front door speaker.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Buzz/Warble noise heard by the recipient of a Bluetooth phone call.
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
A customer may express concern that the Exterior A-Post/Windscreen Trim has become loose or detached from their vehicle...
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(see attachment ?1?).
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of Land Rover vehicles within the listed...
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Affected Vehicle Range may experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel and not allowing users to select another channel. This issue is a result of having InControl Touch Phase 3.0 software previously installed on the vehicle.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may experience the...
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Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel and not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
Incorrect symbols for 'Night Speed' and/or 'No Overtaking' may be displayed
Issue: Customers may experience InControl Touch Pro not displaying audio track artwork on the Touch Screen (TS) when...
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using a Universal Serial Bus (USB) flash drive, Compact Disc (CD), external media storage device or Infotainment Master Controller (IMC) media library.
Issue: L538 & L550 vehicles 14MY Onwards with Active Driveline may exhibit a buzzing type noise from the driveline which...
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may be more noticeable at low speeds ie - cornering. This may or may not be accompanied by a 4WD error message displayed on the Instrument cluster message centre.
Issue: During the software update and configuration of the Information Master Controller(IMC) and/or Information Slave...
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Controller (ISC, for rear seat entertainment ) the system may exhibit the following conditions due to incomplete ?Variant Configuration? learn procedure during the software update. Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional. Error state 2: Front screen showing Land Rover oval screen or black with backlight.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may experience the...
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Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel and not allowing users to select another channel. This issue is a result of having InControl Touch Phase 3.0 software previously installed on the vehicle.
DESCRIPTION OF ISSUE An issue has been identified on a limited number of Land Rover vehicles within the listed Affected...
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Vehicle Range where InControl Touch? phase 3.2 software is to be introduced to correct a number of issues, including: ? SD card corruption; ? Software update to the Audio Head Unit (AHU) to rectify system re-boot concerns; ? Phone and Bluetooth connectivity issues; ? Loss of Sirius radio; ? Auto Frequency function has been removed; and ? A change to the way recent destinations are accessed while using navigation.
SITUATION: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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InControl Touch phase 3.2 software is to be introduced to correct a number of issues, including: ? SD card corruption; ? Software update to the Audio Head Unit (AHU) to rectify system re-boot concerns; ? Phone and Bluetooth connectivity issues; ? Loss of Sirius radio; ? Auto Frequency function has been removed; and ? A change to the way recent destinations are accessed while using navigation
SITUATION: The graphical towbar display may not be aligned to the physical towbar position.
Electrical
57 bulletinsTelematic control module software update.
TDV6 16-18MYMY3.0L TDV6 equipped vehicles have a MIL and Restricted Performance on the instrument cluster and P0234-77...
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stored in the PCM
Quiescent battery drain due to TCU module.
The Parking Assist Control Module (PACM) is inoperative.
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
A 'Check Pedestrian System' message may be displayed on the Instrument Cluster.
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Upon further diagnosis, DTC (Diagnostic Trouble Code) B1475-96 may be stored in the Restraints Control Module (RCM).
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SOS Limited Functionality displayed on the Instrument Cluster (IC) and Multiple Diagnostic Trouble Codes (DTC?s) may be...
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stored in the Telematics Control Module (TCU). All or a combination of the following DTC?s may be present in the TCU: B1A56-11 - Antenna - Circuit short to ground (GSM antenna circuit short circuit to ground) B1A56-15 - Antenna - Circuit short to battery or open (GSM antenna circuit short circuit to power, open circuit, high resistance) B119F-01 - GPS Antenna - General electrical failure (Global positioning system antenna circuit short circuit to ground, short circuit to power) B119F-13 - GPS Antenna - Circuit open (Global positioning system antenna circuit open circuit, high resistance) SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: When performing a software update on the HVAC (Heating Ventilation and Air Conditioning Control Module) the...
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update fails stating SDD (Symptom Driven Diagnostics) has failed to resolve software.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Drivers Airbag Module (DAB) replacement procedure differs between pre and post 17.75 MYNAS spec Discovery Sport...
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Vehicles
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure *...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle where the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range which may experience Heated Oxygen Sensor (HO2S) - rear early-life failures due to cracks in the sensing element of the sensor assembly. This results in loss of electrical signal from the sensor.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of three (3) amps causes the battery to go flat within a few days.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may experience Heated Oxygen Sensor (HO2S) - rear early-life failures due to cracks in the sensing element of the sensor assembly. This results in loss of electrical signal from the sensor.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
DESCRIPTION OF ISSUE A potential issue has been identified on a limited number of Land Rover vehicles listed in the...
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Affected Vehicle where the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
SITUATION: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of three (3) amps causes the battery to go flat within a few days.
SITUATION: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have been manufactured away from process and in some cases the Personal Subscriber Identity Module (PSIM) card Integrated Circuit Card Identifier (ICCID) number has not been recorded in line with the correct process. As a result, the customer may experience concerns with the Wi-Fi not connecting, real time traffic updates with other navigation features not working, and no activation e-mail from AT&T confirming the free trial period has started.
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
Body & Paint
47 bulletinsA customer may report that the front or rear door latch does not operate as expected.
Windshield finisher loose.
The front grille may become loose.
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Should this occur, a rattle may be heard, damage to the paint between the hood and the grille may occur, and/or the grille may protrude from the front of the vehicle.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
The left and/or right roof molding may be loose/adrift.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
A customer may report that the tailgate trimpanel is coming loose
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Front door belt Weatherstrips are being replaced.
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Causal part numbers are: LR058620, LR058621
A customer may report that the tailgate trimpanel is coming loose
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock / will not unlock / will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
The Gesture Tailgate may unintentionally open when the vehicle is stationary and the key is in range.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Front door belt Weatherstrips are being replaced.
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Causal part numbers are: LR058620, LR058621
A Customer may report that the gesture tailgate unintentionally opens when the vehicle is stationary and smart key is...
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within range.
The Hands-Free Tailgate may unintentionally open when the vehicle is stationary and the key is in range.
One or more power windows may be inoperative.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
Issue: Retailers are reporting tailgate alignment and alignment related issues.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: During PDI, an additional bag of unused seat trim parts (as per the image attached) may be discovered inside...
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those vehicles fitted with non-sliding, fixed 2nd Row Seats.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
Issue: Retailers are reporting tailgate alignment and alignment related issues.
Water leaking may be evident through the upper area of the A-Pillar and into the passenger compartment.
The tailgate interior trim panel may become detached from the tailgate during closing.
Issue: Retailors are replacing hood/bonnet seals (see Fig.1 & 2 of attached illustrations) that are visually different...
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between left and right hand side. Affected part numbers are: ?LR076984 ?LR076973
Issue: Retailors are replacing hood/bonnet seals (see Fig.1 & 2 of attached illustrations) that are visually different...
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between left and right hand side. Affected part numbers are: ?LR076984 ?LR076973
The tailgate interior trim panel may become detached from the tailgate during closing.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected...
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Vehicle Range where top edge of the inner tail lamp(s) may contact the tailgate finisher, causing the two parts to rub together and create a 'squeak' noise. Water can also enter the rear of the lamp due to poor sealing to the gasket.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range where a 'squeak' or 'chirp' noise from the second row seating area is evident. The noise is generated as a result of relative motion between the seat location pins and body.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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top edge of the inner tail lamp(s) may contact the tailgate finisher, causing the two parts to rub together and create a 'squeak' noise. Water can also enter the rear of the lamp due to poor sealing to the gasket.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the tailgate lamp may contact the tailgate finisher, causing a 'squeak' and/or 'rattle' noise.
Situation: The front and/or rear door interior trim panel(s) may become detached from the door.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where a...
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'squeak' or 'chirp' noise from the second row seating area is evident. The noise is generated as a result of relative motion between the seat location pins and body.
Situation: A scraping or wind noise may be heard and/or the underbody body splash shield may be loose/hanging down from...
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the underside of the vehicle.
Situation: A 'rattle' noise may be evident from the second row seat area of the vehicle.
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This will occur when the second row seat is pushed fully back and the valance trim is in contact with the quarter panel trim.
SITUATION: The front overhead console sunglasses holder may not open/close.
SITUATION: One or more power windows may be inoperative.
SITUATION: The left and right door mirror glass may not return to its previously set position following a reverse dip...
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operation.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Tailgate/boot latch function
Lighting
11 bulletinsA customer may express a concern that there is moisture inside one of the rear lamp assemblies.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking on vehicles between the following VIN ranges: FH554574 - HH706088 See figure 1 attached for examples of the failure.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking on vehicles between the following VIN ranges: FH554574 - HH706088 See figure 1 attached for examples of the failure.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking. See figure 1 attached.
A very low number of customers may express a concern on headlamps which are fitted with Halogen or HID bulbs.
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The headlamp lens appearance may show signs of micro cracking. See figure 1 attached.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
While moving at speeds over approximately 70 km/h (40 mph), the vehicle may seem unstable and/or appear to drift on a smooth road surface.
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The Dynamic Stability Control (DSC) Malfunction Indicator Lamp (MIL) may also illuminate on the Instrument Cluster (IC).
Issue: A customer may report a chip or delamination to the bottom edge of the outer tail lamp on their vehicle and on...
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inspection no external causal factors can be determined.
Issue: A customer may report a chip or delamination to the bottom edge of the outer tail lamp on their vehicle and on...
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inspection no external causal factors can be determined.
SITUATION: One or more of the following may occur: ? Auto stop/start functionality is erratic; ? The Malfunction...
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Indicator Lamp (MIL) may illuminate while maneuvering through bends in excess of 20km/h (12mph); and/or ? Unexpected change in vehicle speed while in reverse (R) when All Terrain Progress Control (ATPC) has been selected.
Brakes
11 bulletinsCorrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
A noise from front brake system during light brake pedal application may be evident, mostly from cold start in colder...
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ambient temperatures and typically does not re-occur after the brakes have warmed up.
Situation: A noise from front brake system during light brake pedal application may be evident, mostly from cold start...
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in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
Issue: 15-17MY LR Discovery Sport (L550) and 16-17MY RR Evoque (L538) customers may complain of a 'Squeal' or 'Squeak'...
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from the front brake system with light brake applications during low speed driving or manoeuvring. The complaint is most noticeable when vehicles are initially driven from cold start in cold ambient temperatures and the noise generally dissipates when the brakes have warmed up.
SITUATION: A noise from the front brake system during light brake pedal application may be evident, mostly from cold...
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start in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
Situation: Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking.
SITUATION: A squeal noise may be evident from the rear brakes during light application of the brake pedal.
Issue: 15-17MY LR Discovery Sport (L550) and 16-17MY RR Evoque (L538) customers may complain of a 'Squeal' or 'Squeak'...
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from the front brake system with light brake applications during low speed driving or manoeuvring. The complaint is most noticeable when vehicles are initially driven from cold start in cold ambient temperatures and the noise generally dissipates when the brakes have warmed up.
Issue: During standard vehicle operation, it may be possible that customers driving RR Evoque or LR Discovery Sport...
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vehicles may observe noises from the braking system. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action.
Suspension
9 bulletinsA customer may report a noise from the front suspension while driving over speed bumps or rough road surfaces.
A 'creak' noise may be evident from the front suspension while driving over bumpy or uneven roads.
A noise from the front suspension may be evident when driving over speed bumps or rough road surfaces.
A customer may report a noise from the front suspension while driving over speed bumps or rough road surfaces.
A 'creak' noise may be evident from the front suspension while driving over bumpy or uneven roads.
A noise from the front suspension may be evident when driving over speed bumps or rough road surfaces.
On vehicles with a power tailgate, a clicking noise may be evident when opening the power tailgate and/or the power...
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tailgate strut cover(s) may be loose/adrift.
On vehicles fitted with a powered tailgate, the tailgate lift struts may not support the tailgate in the full open...
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position.
Front wheel bearing may be contaminated
HVAC & Climate
8 bulletinsThe Air Conditioning (A/C) system may exhibit poor performance.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty...
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air conditioning compressor.
Issue: Any issue affecting the operation of Climate Control Seats.
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For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Issue: Customers require a rear screen replacement.
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Potential customer symptoms may include: *Poor radio reception. *Poor window demist/defrost.
SITUATION: A reduction in Air Conditioning (A/C) performance may be evident.
ISSUE: AIR-CONDITIONING NOT WORKING AND FOUND TO HAVE NO OR AN INSUFFICIENT AMOUNT OF REFRIGERANT GAS IN THE SYSTEM.
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NO LEAKS ARE FOUND AND VEHICLE PASSES VACUUM/PRESSURE TEST DURING EVACUATION AND REFILL, SYSTEM THEN WORKS AS NORMAL AFTER REFRIGERANT REFILL.
Software & Calibration
7 bulletinsWeather and Park & Pay Apps disappear after PIVI update
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Transmission
7 bulletinsCustomer states harsh shift, transmission warning lamp.
No drive when the Transmission Control Switch (TCS) is in the Drive (D) position after an Auto Stop/Start.
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The Drive (D) lamp will flash on the TCS and a 'Re-select gear to manoeuvre' message will be displayed on the Instrument Cluster (IC).
Discovery Sport (LC) 2015MY Onwards & Range Rover Evoque (LV) 2014MY Onwards fitted with 9HP48 9-Speed Automatic...
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Transmission: Retailers reporting these vehicles are flagging the following (TCM) Transmission control module DTC?s P2545-86 and/or P2546-86 codes during SDD DTC read or on customer concern. Should there be any other transmission related fault codes stored in the TCM these other codes should be investigated and resolved before proceeding with this instruction.
No drive when the Transmission Control Switch (TCS) is in the Drive (D) position after an Auto Stop/Start.
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The Drive (D) lamp will flash on the TCS and a 'Re-select gear to manoeuvre' message will be displayed on the Instrument Cluster (IC).
Situation: A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
Situation: Vehicle acceleration may be interrupted by a delay/hesitation in transmission gear selection.
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A four-second delay in acceleration occurs when a fifth-gear downshift is requested when the accelerator pedal is in the depressed position at low vehicle speeds, during warm up when the ambient temperature is 39F / 4C and lower.
Transmission leak, poor shift quality, and/or noise
Steering
7 bulletinsSteering column multifunction switch.
A judder from the vehicle at low speeds when steering may be evident.
A judder from the vehicle at low speeds when steering may be evident.
Issue: Vehicle users are reporting the steering feel to be abnormal or resistant to steering inputs in certain...
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situations.
SITUATION: A judder from the vehicle at low speeds when steering may be evident.
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent.
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The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
Inconsistent heat across steering wheel
Tires & Wheels
7 bulletinsIssue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Pre-Delivery & Maintenance
5 bulletinsThis Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Improperly fitted ground points lead to numerous customer symptoms early in the service life of the vehicle.
The 'Service Required' warning text will not appear on the Instrument Cluster (IC) if a vehicle has reached its service...
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point.
Situation: A 'rattle' noise may be evident from the glovebox area.
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Upon further inspection, checking the glovebox results in no fault found.
SCR monitoring service app does not work correctly
Hybrid & EV
3 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
Fuel System
3 bulletinsCorrosion may be visible on the fuel tank heatshield.
SITUATION: The fuel tank may be difficult to fill with fuel.
Fuel gauge may read 'E' but tank is full
Air Bags & Safety
1 bulletinA customer may report that the SRS warning lamp is illuminated.