2023 Kia Telluride TSBs

Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) for 2020-2025 MY Telluride vehicles to ensure compliance with emissions regulations.

to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations for 2020-2025 MY Telluride vehicles manufactured from January 9, 2019 through October 27, 2025.

principals advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations for 2020-2025 MY Telluride vehicles manufactured from January 9, 2019 through October 27, 2025.

information related to the Technical Service Bulletin previously published under SC301, titled WSS Software Upgrade.

Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the wheel speed sensor(s) in certain 2020-2024 MY Telluride vehicles. Kia will also update the Hydraulic Electronic Control Unit (HECU) software with improved logic.

information to update the Wheel Speed Sensor (WSS) software on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 9, 2019 through March 10, 2024.

software of the Integrated Body Control Unit (IBU) system on some 2023MY Telluride (ON) vehicles produced from January 3, 2023 through June 5, 2023 equipped with Personal Identification Card (PIC) handles. The affected vehicles may exhibit an inoperative lock/unlock function with a potentially drained 12V battery.

re-tighten the positive (+) battery terminal nut on certain 2023MY Kia Telluride (ON) vehicles produced from February 8, 2023 through May 22, 2023. The positive (+) battery terminal nut may not have been properly tightened during assembly. If the battery terminal nut is not properly tightened, it may loosen over time, resulting in illumination of Charging System Warning Light.

advising that Kia is conducting a Voluntary Service Campaign to re-tighten the positive (+) battery terminal nut on certain 2023 MY Telluride vehicles.

announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign to re-tighten the positive (+) battery terminal nut on certain 2023 MY Telluride vehicles manufactured from February 8, 2023 through May 22, 2023.

is conducting a Voluntary Service Campaign to re-tighten the positive (+) battery terminal nut on certain 2023 MY Telluride vehicles manufactured from February 8, 2023 through May 22, 2023.

bulletin provides information to inspect and, if necessary, replace the right front driveshaft on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 9, 2019 through October 19, 2023 that previously had the campaign SC303 completed.

the most frequently asked questions regarding the Warranty Extension Campaign WTY040.

most frequently asked questions regarding the Voluntary Service Campaign SC301.

dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on all 2020-2023 MY and certain 2024 MY Telluride vehicles manufactured from January 9, 2019 through March 10, 2024.

that Kia is conducting a Voluntary Service Campaign on all 2020-2023 MY and certain 2024 MY Telluride vehicles manufactured from January 9, 2019 through March 10, 2024.

frequently asked questions regarding the Voluntary Service Campaign (SC274).

a Voluntary Service Campaign to inspect and, if necessary, replace the drive belt in certain 2022-2023 MY Telluride vehicles. Kia has become aware that certain 2022-2023 MY Telluride vehicles may have been produced with a drive belt that was not manufactured to Kias specifications. Drive belts not manufactured to Kias specifications may prematurely loosen or become damaged.

frequently asked questions regarding the Voluntary Service Campaign (SC254).

Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on certain 2022-2023 MY Telluride vehicles manufactured from September 10, 2021 through November 17, 2022. Kia has become aware that certain 2022-2023 MY Telluride vehicles may have been produced with a drive belt that was not manufactured to Kia's specifications. Drive belts not manufactured to Kia's specifications may prematurely loosen or become damaged.

is conducting a Voluntary Service Campaign on certain 2022-2023 MY Telluride vehicles manufactured from September 10, 2021 through November 17, 2022. Kia has become aware that certain 2022-2023 MY Telluride vehicles may have been produced with a drive belt that was not manufactured to Kia's specifications. Drive belts not manufactured to Kia's specifications may prematurely loosen or become damaged.

New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides information on setting the "Service Interval Reminder" feature available on most 2014-2023MY Kia vehicles (refer to model list on page 2). If the service interval reminder is set, the customer will be informed to have the next maintenance service performed, which can positively affect vehicle longevity and performance. Refer to TSB ENG241 for 2023MY~ vehicles equipped with the Oil Life Management System (OLMS) feature not included in table on page 2.

(WTY040) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY040) to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with self-leveling rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.

information associated with the Warranty Extension Program (WTY040) to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with self-leveling rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.

2020-2024MY Telluride (ON) vehicles equipped with either Halogen or LED lamps. The headlamp desiccant pack(s) may expand over time during normal vehicle operation. Desiccant pack expansion is normal. Desiccant packs are a consumable part and once the pack has fully expanded, it is no longer a functioning part. If the desiccant pack/bracket is determined to be expanded as shown below, it is recommended to be removed from the dust cap and then be discarded without a required replacement.

extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.

dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.

advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.

bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect and, if necessary, replace the crash pad center speaker grill cover on some 2023MY Telluride (ON) vehicles produced from August 31, 2022 through December 22, 2022. Some center speaker grill covers in the subject vehicles may not fit properly on the crash pad.

bulletin provides information to inspect and, if necessary, replace the crash pad center speaker grill cover on some 2023MY Telluride (ON) vehicles produced from August 31, 2022 through December 22, 2022. Some center speaker grill covers in the subject vehicles may not fit properly on the crash pad.

devices or card key, available on certain 2023MY Niro EV, PHEV, HEV (SG2 EV P/HEV) and Telluride (ON) vehicles. Using the Kia Access App, customers can activate Digital Key 2 Touch which allows them to use a compatible Apple or Samsung smartphone device as a key, eliminating the need to use their key fob. Users can simply touch the door handle with their smartphone or card key to unlock door(s) then place the phone onto the Wireless Phone Charging Pad to 'START' the vehicle. Digital keys from smartphone devices can also be shared remotely with family and friends while the owner controls the level of access to the vehicle.

This bulletin provides information to upgrade the Engine Control Unit (ECU) system software to improve the emissions-related logic on 2020-2025MY Telluride (ON) vehicles equipped with the Lambda II 3.8L GDI engine, produced from January 9, 2019 through October 27, 2025. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollutants which exceed Federal and California standards.

the information to update the Identity Authentication Unit (IAU) software on 2023-2024MY Telluride (ON) SX and SX Prestige models produced from August 31, 2022, through August 23, 2024, which may exhibit unintended driver profile switching five (5) seconds after the engine is turned ON in vehicles without an active Kia Connect subscription. Due to a software logic error, this may cause the drivers profile to switch resulting in the drivers seat moving five (5) seconds after the engine is turned on.

bulletin provides information to upgrade the software on the instrument cluster 'CLU' on some 2023-2024MY Telluride (ON) vehicles equipped with a 12.3" in. TFT display, produced from September 15, 2022 through July 18, 2023, which may intermittently show a lower fuel level than what is actually remaining in the vehicle upon starting the engine after refueling.

air condition (AIRCON) software logic on certain 2020-2023MY Telluride (ON) vehicles equipped with Dual Air Temperature Control (DATC), produced from January 9, 2019 through June 6, 2023. The affected vehicles may exhibit temporarily reduced heater performance in cold climates, especially during prolonged idle operation or coasting.

revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.

New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides information to inspect and if necessary, replace the v-ribbed drive belt on certain 2022-2023MY Telluride (ON) vehicles produced from September 10, 2021 through November 17, 2022*. The subject vehicles may have been produced with a drive belt that was not manufactured to Kia's specifications. Drive belts not manufactured to Kia's specifications may prematurely loosen or become damaged. A loose or damaged drive belt may result in a loss of A/C function and/or illumination of the battery light. If the vehicle continues to be driven after these warnings occur, potential overheating of the vehicle's engine may result.

information regarding the new Oil Life Management System (OLMS) Maintenance Reminder Setting feature available on some 2023MY~ and later vehicles. Kia is advising that the new OLMS maintenance reminder feature be enabled on all applicable 2023MY and later vehicles. The OLMS monitors deterioration data factors such as engine rpm, engine load, engine oil temperature and evaluates conditions such as short distance driving in cold weather, high-temperature uphill driving, and long-term idle. The 'Service Interval' (Time and Mileage) option in the Cluster settings may still be available on vehicles equipped with the new OLMS feature for customer use. During vehicle PDI, OLMS is set (100%) from the factory and not required to be reset.

information related to extracting in use performance tracking emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.

Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a Warning Lamp to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, and the transmission oil cooler is transferred to the new transmission.

A flush is required ONLY when a transmission is replaced.

with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.

correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.

When diagnosing a vehicle for this condition, check that connectors R02 and R03 are connected in the correct cavities. If these connectors were previously interchanged unintentionally, the sunroof switch will not operate.

replace the door belt outside weatherstrip(s) on certain 2023-2025MY Telluride (ON) vehicles produced from August 04, 2020 through February 11, 2025. The affected vehicles maybe missing an adhesive layer, causing the outer faceplate to detach/separate from the door belt outside weatherstrip molding. If a customer has a validated complaint of a door belt outside weatherstrip detaching and/or separating, replace it and any weatherstrip(s) that have not yet been replaced under warranty (including SA535 or SA578) according to the VIN list and procedure in this TSB.

information to upgrade the software on the driver and passenger front outer door handles on certain 2023-2024MY Telluride (ON) vehicles, produced from February 1, 2023 through June 09, 2023, due to an inoperative capacitive touch function of the door handle (lock/unlock) using your hand with the key fob in range, from outside of the vehicle.

provides information to inspect front driver door belt outside weatherstrip on some 2023MY Telluride (ON) vehicles produced from March 13, 2023 through June 6, 2023. The affected vehicles may be missing an adhesive layer causing the outer faceplate to detach/separate from the molding.

the overhead console lamp assembly and sunglass door latch on some 2012-2023MY model vehicles listed in the table below, which may encounter the sunglass case of the overhead console lamp not closing properly.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.

availability on some 2023-2024MY Telluride (ON PE) vehicles. Customers may have a concern that the Passenger Talk feature is unavailable on their vehicle. Verify the Passenger Talk icon is visible on the infotainment system menu screen. If the icon is not shown, verify the vehicles infotainment system and trim level. Passenger Talk feature is only available on SX, SX X-Line, SX X-Pro, SX Prestige, SX Prestige X-Line, and SX Prestige X-Pro trim levels equipped with Harmon Kardon infotainment system.

instrument cluster when performing the cluster variant coding. There are two (2) cluster options in the KDS for variant coding (4.2-inch and 12.3-inch which are both encased in a curved panoramic display). The correct cluster must be selected for the variant coding to successfully complete.

the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The KDS is required to change the setting from "Workshop" to "Customer Mode."

containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC357.

resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the following issues: remote Start/Climate Control function not working, vehicle Status on the Kia Access App not updating, connected routing not functioning properly.

the rear Heating Ventilation and Air Condition (HVAC) control assembly retaining clips on some 2022-2023MY Telluride (ON) vehicles produced from August 1, 2022 through May 03, 2023. The affected vehicles are equipped with a metal retaining clip which can create a rattling sound while driving on rougher road conditions. New plastic retaining clips will be installed to help rectify this rattling noise concern.

that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the service reminder setting, which may have been auto-set by the Kia Vehicle Inspection and Delivery application (KVID) at time of Pre-Delivery Inspection (PDI). Beginning with the 2023MY, Oil Life Monitoring (OLM) has been applied to all models, except Forte (BDm), Stinger (CK), Telluride (ON) and Soul (SK3). Refer to TSB ENG241 for additional information. As of 08/11/2023, the service reminder auto-set feature by KVID has been disabled for ALL models NOT equipped with OLM.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with Rear Door Logic system on all 21MY~ models equipped with this feature. This system is designed to help prevent a rear passenger from being left inside the vehicle when exiting. The "Check Rear Seats" message will display on the cluster when driver opens the front door, if during vehicle operation the rear doors (one or both) were opened and closed.