2020 Kia Telluride TSBs

Dealer Mode Factory Reset on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit inoperable and/or interrupted Kia Connect services due to a logic error with the current software version. This logic error may affect the Kia Connect services: calendar, weather, sports, vehicle diagnostics, maintenance and/or Kia Connect services rendering these features inoperable.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.

information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map location, freezing AVN screen, or experiencing a delay when using Google Maps or Waze through wired Apple CarPlay.

information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop contains information regarding the log file collection procedure for 2020MY~ models equipped with AVN 5.0/W or Display Audio 2.0 head units.

the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The KDS is required to change the setting from "Workshop" to "Customer Mode."

a memory concern with the AVN 5.0 Wide head unit while downloading the contact list from a paired phone. The concern also affects Voice Recognition (VR) functionality.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop contains information regarding the log file collection procedure for 2020MY~ models equipped with AVN 5.0/W or Display Audio 2.0 head units.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster.

file collection procedure for 2020MY~ models equipped with AVN 5.0/W or Display Audio 2.0 head units.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to repair, the female coaxial cable terminals located in the respective locations as shown below on some 2020-2021MY Telluride (ON) vehicles produced June 1, 2020 to September 2, 2020, equipped with Side View Monitor or (SVM) or Around View Monitor (AVM) systems, which may exhibit intermittent issues with camera images flickering, displaying lines on the display, or intermittent TPMS communication failures resulting in error messages on the cluster.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to repair, the female coaxial cable terminals located in the respective locations as shown below on some 2020-2021MY Telluride (ON) vehicles produced June 1, 2020 to September 2, 2020, equipped with Side View Monitor or (SVM) or Around View Monitor (AVM) systems, which may exhibit intermittent issues with camera images flickering, displaying lines on the display, or intermittent TPMS communication failures resulting in error messages on the cluster.

operation of Multi-Function Camera (MFC) on some Kia vehicles. When normal operation is not possible due to certain outside environment conditions (such as sunlight glare, heavy rain, sunlight, snow, fog and/or substance/debris) causing a temporary concern. This stops operation causing Warning Lamp ON and/or Pop-up Message displayed on the cluster. This is a normal operation of the ADAS and once environment conditions improve and/or substance/debris are removed, the system will clear itself and operate normally.

female coaxial cable terminals located in the respective locations as shown below on some 2020-2021MY Telluride (ON) vehicles produced June 1, 2020 to September 2, 2020, equipped with Side View Monitor or (SVM) or Around View Monitor (AVM) systems, which may exhibit intermittent issues with camera images flickering or displaying lines on the display.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides diagnostic information to guide in diagnosis of suspected defective door speakers on some Kia vehicles.

the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster.

defective door speakers on some 2020MY Telluride (ON) vehicles.

updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from March 23, 2019 through April 30, 2019 and Soul (SK3) vehicles produced from February 18, 2019 to May 2, 2019, which may experience Bluetooth and navigation connection and/or memory issues.

WIDE software on some 2020MY Telluride (ON) produced from March 23, 2019 through April 30, 2019 and Soul (SK3) vehicles produced from February 18, 2019 to May 2, 2019, which may experience Bluetooth and navigation connection and/or memory issues.

feature available on the AVN 5.0 Wide and Display Audio head units.

that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.

the New Vehicle Limited Warranty coverage for the halogen headlamp assembly in certain 2020 MY Telluride LX/S/EX vehicles from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the service reminder setting, which may have been auto-set by the Kia Vehicle Inspection and Delivery application (KVID) at time of Pre-Delivery Inspection (PDI). Beginning with the 2023MY, Oil Life Monitoring (OLM) has been applied to all models, except Forte (BDm), Stinger (CK), Telluride (ON) and Soul (SK3). Refer to TSB ENG241 for additional information. As of 08/11/2023, the service reminder auto-set feature by KVID has been disabled for ALL models NOT equipped with OLM.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the 'Halogen Headlamp High Beam Warranty Extension Program' (WTY030) to replace the affected (left and/or right side) headlamp assembly on certain 2020MY Telluride (ON) LX/S/EX vehicles, produced at Kia Georgia from January 09, 2019 through November 18, 2019, which may exhibit a loss of high-beam functionality. Due to an internal failure in the headlamp, the high beam lights may not illuminate when turning the light switch from the low to high beams. The low-beam function is not affected. The vehicles warranty for this issue will be extended from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

'Halogen Headlamp High Beam Warranty Extension Program' (WTY030) to replace the affected (left and/or right side) headlamp assembly on certain 2020MY Telluride (ON) LX/S/EX vehicles, produced at Kia Georgia from January 09, 2019 through November 18, 2019, which may exhibit a loss of high-beam functionality. Due to an internal failure in the headlamp, the high-beam lights may not illuminate when turning the light switch from the low to high beams. The low-beam function is not affected. The vehicle's warranty for this issue will be extended from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

Vehicle Limited Warranty coverage for the halogen headlamp assembly in certain 2020 MY Telluride LX/S/EX vehicles from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension addresses, at no cost to you, the potential failure of the halogen headlamp assembly, which may cause a loss of high beam functionality.

letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension program launch.

Service Managers that Kia is extending the New Vehicle Limited Warranty coverage for the halogen headlamp assembly in certain 2020 MY Telluride LX/S/EX vehicles from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension addresses, at no cost to the customer, the potential failure of the halogen headlamp assembly, which may cause a loss of high-beam functionality.

extending the New Vehicle Limited Warranty coverage for the halogen headlamp assembly in certain 2020 MY Telluride LX/S/EX vehicles from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension addresses, at no cost to the customer, the potential failure of the halogen headlamp assembly, which may cause a loss of high-beam functionality.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop provides the KDS service procedure for mileage setting on the models listed below with newly replaced instrument clusters. Certain models allow for mileage setting with the KDS, which prevents the need to send out the instrument cluster to a 3rd party for mileage adjustment (refer to PS264). After a new cluster is installed, cluster (variant) coding may also need to be conducted using the KDS. Make sure the KDS software is also updated to the latest version. Mileage setting should be performed by using the KDS only, as described in this bulletin.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on the inspection and replacement of the front camera on some vehicles. Due to an internal control chip concern inside the camera, the vehicle may exhibit a Forward Collision Avoidance Assist Warning Lamp (A) and/or Master Warning Lamp (B) with C160449 and/or C160649 codes. Certain systems may become temporarily disabled during occurrences: Smart Cruise Control (SCC), Lane Keep Assistance (LKA), Lane Departure Warning (LDW), Forward Collision-Avoidance Assist (FCA), Forward Collision Warning (FCW) and/or Driver Attention Warning (DAW).

revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the software logic of the front view camera system (FR_CMR) on the vehicles listed below, when a new replacement Front View Camera installed with a part number ending in "SW0". NEW parts with a part number ending in "SW0" do not have the operating software upgrade installed. If the software upgrade is not installed, units will exhibit a warning light ON with Diagnostic Trouble Codes (DTCs) related to the front view camera. Some vehicles require recovery and recording the prior variant coding value before replacement.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on the inspection and replacement of the front camera on some vehicles. Due to an internal control chip concern inside the camera, the vehicle may exhibit a Forward Collision Avoidance Assist Warning Lamp (A) and/or Master Warning Lamp (B) with C160449 and/or C160649 codes. Certain systems may become temporarily disabled during occurrences: Smart Cruise Control (SCC), Lane Keep Assistance (LKA), Lane Departure Warning (LDW), Forward Collision-Avoidance Assist (FCA), Forward Collision Warning (FCW) and/or Driver Attention Warning (DAW).

procedure to update the software logic of the Front Camera (FR_CMR) system on the vehicles listed below, which have had a new replacement Front View Camera installed without software upgrade. If the S/W is not upgraded, units will exhibit a warning light ON with Diagnostic Trouble Codes (DTCs) related to the Front Camera (FR_CMR).

ensure proper internal connections of the headlamp on some 2021MY K5 (DL3a) vehicles produced from March 27, 2020 through April 14, 2021 and some 2020-2021MY Telluride (ON) vehicles produced from January 9, 2019 through April 12, 2021, which may exhibit inoperative/intermittently inoperative LED low beam or Daytime Running Lights (DRL) on K5, or low/sub-low beam on Telluride.

on the inspection and replacement of the front camera on some 2020-2021MY Telluride (ON) vehicles, produced from August 7, 2018 through November 30, 2020. Due to an internal control chip concern inside the camera, the vehicle may exhibit an MIL on with DTC C160449 and/or C160649, as well as illumination of the Smart Cruise Control (SCC), Lane Keep Assistance (LKA), Lane Departure Warning (LDW), Forward Collision-Avoidance Assist (FCA), Forward Collision Warning (FCW) and/or Driver Attention Warning (DAW) lights. These systems may become temporarily disabled during occurrences.

bulletin provides the procedure to inspect and, if necessary, adjust the headlamp aim on some 2020MY Kia Telluride (ON) vehicles equipped with Light Emitting Diode (LED) headlamps produced from September 9, 2019 through December 14, 2019. The Insurance Institute for Highway Safety (IIHS) is a well-known organization that conducts supplemental testing to evaluate certain aspects of vehicle performance. As a result of such testing, Kia and IIHS have determined that improvements could be made to adjust headlamp aim to improve the focus and reduce glare from the headlamps to oncoming traffic.

Telluride (ON) vehicles, produced from February 13, 2019 through March 30, 2019, which may exhibit intermittent or inoperative Daytime Running Lamp (DRL) at the headlamps due to an internal connection fault.

This bulletin provides information to upgrade the Engine Control Unit (ECU) system software to improve the emissions-related logic on 2020-2025MY Telluride (ON) vehicles equipped with the Lambda II 3.8L GDI engine, produced from January 9, 2019 through October 27, 2025. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollutants which exceed Federal and California standards.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to inspect for a knocking/clicking noise present in the rear of the vehicle during low-speed driving (25MPH or less) on some 2020-2022MY Kia vehicles equipped with All Wheel Drive (AWD). The 4WD coupling snap ring may have excessive play between the drive gear set shaft and coupling flange.

air condition (AIRCON) software logic on certain 2020-2023MY Telluride (ON) vehicles equipped with Dual Air Temperature Control (DATC), produced from January 9, 2019 through June 6, 2023. The affected vehicles may exhibit temporarily reduced heater performance in cold climates, especially during prolonged idle operation or coasting.

to inspect for a knocking/clicking noise present in the rear of the vehicle during low-speed driving (25MPH or less) on some 2020-2022MY Kia vehicles equipped with All Wheel Drive (AWD). The 4WD coupling snap ring may have excessive play between the drive gear set shaft and coupling flange.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to some Kia models that may exhibit fogging, condensation, and/or moisture inside a headlamp assembly. Generally, a fogging condition is considered normal and can be eliminated by turning on the headlamps with the engine running for up to 30 minutes or during normal driving conditions. Headlamp assembly replacement WILL NOT be necessary in most cases.

improve the logic of the Engine Control Module (ECM) on some 2020MY Telluride (ON) vehicles with 3.8 GDI ULEV engines, produced from January 9, 2019 through May 19, 2020, which may exhibit a cold start misfire with MIL ON for the misfire related DTC(s) listed below.

This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. - This bulletin provides information related to extracting in use performance tracking emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting.

This bulletin provides the procedure to install an in-line washer fluid check valve on some 2020MY Telluride (ON) vehicles produced from February 6, 2019 through October 28, 2019, in order to improve a condition where the rear glass washer nozzle may leak after use.

washer fluid check valve on some 2020MY Telluride (ON) vehicles produced from April 1, 2019 through October 28, 2019, in order to improve a condition where the rear glass washer nozzle may leak after use.

Coolant Filling Mode under KDS S/W Management for some vehicles equipped with an Electric Thermostat (ECT).

is conducting a Product Improvement Campaign to adjust the headlamp aim in certain 2020 MY Telluride vehicles to more precisely focus your headlamps on the correct position on the roadway and reduce the glare from your vehicle's headlamps to oncoming traffic. The adjustment will be done free of charge.

is conducting a Product Improvement Campaign to adjust the headlamp aim on certain 2020 MY Telluride vehicles, manufactured from September 9, 2019 through December 14, 2019, to more precisely focus the headlamps on the correct position on the roadway and reduce the glare from the headlamps to oncoming traffic.

is conducting a Product Improvement Campaign to adjust the headlamp aim on certain 2020 MY Telluride vehicles, manufactured from September 9, 2019 through December 14, 2019, to more precisely focus the headlamps on the correct position on the roadway and reduce the glare from the headlamps to oncoming traffic.

information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting.

regarding the "maximum tongue weight" towing specification in the 2020 MY Telluride Owner's Manual. In addition, Kia has identified certain second row seat related information that may be missing from your owner's manual. kia provided the owners with two stickers, one corrects the maximum tongue weight, and the second is a Warning regarding adjusting the second row seat while the vehicle is in motion or the seat is occupied.

typographical error regarding the "maximum tongue weight" towing specification in the 2020 MY Telluride Owners Manual. The owners manual incorrectly identifies that the maximum tongue weight when towing a trailer is 351 lbs. However, the correct maximum tongue weight is 500 lbs. In addition, Kia has found that some manuals may be missing a warning pertaining to the adjustment of the 2nd row seat with the walk-in switch or strap while the vehicle is moving or when the seat is occupied.

error regarding the maximum tongue weight towing specification in the 2020 MY Telluride Owner's Manual. The owner's manual incorrectly identifies that the maximum tongue weight when towing a trailer is 351 lbs. However, the correct maximum tongue weight is 500 lbs. In addition, Kia has found that some manuals may be missing a warning pertaining to the adjustment of the 2nd row seat with the walk-in switch or strap while the vehicle is moving or when the seat is occupied.

page 5-148 of the 2020MY Telluride Owners Manual regarding maximum tongue weight capacity. The manual incorrectly identifies that the maximum tongue weight capacity is 351 lbs. However, the correct tongue weight capacity is 500 lbs

Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) for 2020-2025 MY Telluride vehicles to ensure compliance with emissions regulations.

to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations for 2020-2025 MY Telluride vehicles manufactured from January 9, 2019 through October 27, 2025.

principals advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations for 2020-2025 MY Telluride vehicles manufactured from January 9, 2019 through October 27, 2025.

information related to the Technical Service Bulletin previously published under SC301, titled WSS Software Upgrade.

Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the wheel speed sensor(s) in certain 2020-2024 MY Telluride vehicles. Kia will also update the Hydraulic Electronic Control Unit (HECU) software with improved logic.

information to update the Wheel Speed Sensor (WSS) software on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 9, 2019 through March 10, 2024.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to perform a wire harness upgrade on some 2020MY Telluride (ON) vehicles, produced from January 8, 2019 through June 4, 2019, which may experience a condition where the rear HVAC control head does not retain its previous settings and/or may reset to A/C on after the vehicle is turned off for a prolonged period of time.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding a new interface related to the electronic Dealer (Shipping) / Customer Mode Switch setting on all applicable models.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with ultrasonic sensor feature designed to alert the driver, in the event that a rear passenger is remaining inside the vehicle.

alignment on 2014MY and later vehicles that may exhibit a warning light ON related to radar sensor alignment errors in the Forward Collision-Avoidance Assist (FCA)/Smart Cruise Control (SCC) system.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding a new interface related to the electronic Dealer / Customer Mode Switch setting on multiple models.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with ultrasonic sensor feature designed to alert the driver, in the event that a rear passenger is remaining inside the vehicle.

Occupant Alert (ROA) with ultrasonic sensor feature designed to alert the driver, in the event that a rear passenger is remaining inside the vehicle.

wire harness upgrade on some 2020MY Telluride (ON) vehicles, produced from January 8, 2019 through June 4, 2019, which may experience a condition where the rear HVAC control head does not retain its previous settings and/or may reset to A/C on after the vehicle is turned off for a prolonged period of time.

has been revised to include additional information. This bulletin provides information on how to inspect and repair the 2nd row easy entry cable on some 2020MY Telluride (ON) equipped with captain chairs or bench seat option, produced between June 03, 2019 through July 31, 2019, which may exhibit normal seat folding, but no forward sliding operation when pressing the easy entry button due to the seat release cable not properly secured to the retaining bracket. To repair this concern, follow the procedure outlined in this bulletin.

provides the procedure to inspect and if necessary, replace the windshield rain module and sensor assembly on some 2020MY Telluride (ON) vehicles produced from June 24, 2019 through July 17, 2019, which may have the incorrect rain sensor installed.

provides information on how to inspect and repair the 2nd row easy entry cable on some 2020MY Telluride (ON) equipped with captain chairs, produced between June 03, 2019 through July 31, 2019, which may exhibit normal seat folding, but no forward sliding operation when pressing the easy entry button due to the seat release cable not properly secured to the retaining bracket.

When diagnosing a vehicle for this condition, check that connectors R02 and R03 are connected in the correct cavities. If these connectors were previously interchanged unintentionally, the sunroof switch will not operate.

information to perform a partial replacement of the sunroof wind deflector and mechanism arms on some 2019-2022MY Telluride (ON) vehicles produced from February 15, 2019 through January 19, 2022. The affected vehicles may experience the sunroof open/close operation inoperative and/or the sunroof wind deflector function inoperative.

the overhead console lamp assembly and sunglass door latch on some 2012-2023MY model vehicles listed in the table below, which may encounter the sunglass case of the overhead console lamp not closing properly.

New/revised sections of this bulletin are indicated by a black bar in the margin area. When servicing windshield wipers on the below listed vehicles, including during PDI, ensure to raise the wiper arms to a vertical position to avoid damaging the paint on the rear edge of the hood.

some 2020MY~ Telluride (ON) vehicles, by design to improve wind noise, the window glass may lower 5 - 10 cm below the top door frame weather strip when the window is being closed. This is normal operation. However, if the door window does not remain in the closed position when utilizing Auto-Up feature, then a re-initialization may be needed.

BULLETIN HAS BEEN REVISED TO INCLUDE ADDITIONAL INFORMATION. This bulletin provides the procedure to replace the rear door window curtain hooks on some 2020MY Telluride (ON) vehicles produced from June 1, 2019 through November 6, 2019, which may exhibit the rear door window curtain falling down or unable to latch due to the curtain hook(s) coming loose and/or detaching from the door frame.

bulletin provides the procedure to replace the rear door window curtain hooks on some 2020MY Telluride (ON) vehicles produced from June 1, 2019 through November 6, 2019, which may exhibit the rear door window curtain falling down or unable to latch due to the curtain hook(s) coming loose and/or detaching from the door frame.

replace the roof cross bar key covers on some 2020MY Telluride (ON) vehicles, which may exhibit the cross bar key cover(s) falling off or noise while driving. Follow the procedure outlined in this bulletin to replace the four (4) cross bar key covers.

identified that in some instances, customers have reported windshield chipping followed by extensive cracking within a short period of time, thereby preventing repair of the chip. The Telluride vehicle's 2020 warranty specifically excludes coverage for broken, chipped, scratched or damaged window glass due to outside influence. However, as a valued customer, Kia would like to provide repair support should you encounter the issue described above.

for all Telluride customers on 11/1/2019. As part of the ongoing monitoring of Telluride performance, we have identified that in some instances, customers have reported windshield chipping followed by extensive cracking within a short period of time, preventing repair of the chip. Although the vehicle's warranty specifically excludes warranty coverage for broken, chipped, scratched or damaged window glass due to outside influence, KMA would like to provide Telluride customers with goodwill repair support should they encounter the issue while we continue to investigate. Dealers are asked to replace an affected Telluride customer's windshield under goodwill following inspection to confirm the condition (chip due to impact from road debris and windshield cracking preventing repair). KMA will also reimburse customers for out-of-pocket expense previously incurred due to this issue (instructions included in the owner notification letter).

concerns of inoperative license plate lamp(s) and/or tailgate handle switch on some 2020MY Telluride (ON) vehicles.

(WTY040) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY040) to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with self-leveling rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.

information associated with the Warranty Extension Program (WTY040) to inspect and, if necessary, replace the self-leveling rear shock absorber(s) on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 10, 2019 through September 14, 2023, AND equipped with self-leveling rear shock absorber(s) produced through June 04, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The affected vehicles may exhibit a noise from the rear suspension while traveling over bumps and/or a firm/stiff ride quality while driving. This concern does not impact the drivability or safety of the vehicle.

2020-2024MY Telluride (ON) vehicles equipped with either Halogen or LED lamps. The headlamp desiccant pack(s) may expand over time during normal vehicle operation. Desiccant pack expansion is normal. Desiccant packs are a consumable part and once the pack has fully expanded, it is no longer a functioning part. If the desiccant pack/bracket is determined to be expanded as shown below, it is recommended to be removed from the dust cap and then be discarded without a required replacement.

extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.

dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.

advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to noisy and/or stiff self-leveling rear shock absorber(s) in 2020-2024 MY Telluride vehicles produced through September 14, 2023, AND equipped with one or both self-leveling rear shock absorber(s) produced through May 12, 2023. The term of the warranty is being extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address noise from the rear suspension when traveling over bumps and/or a firmer/stiff ride quality while driving free of charge at no cost to you.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the rear self-leveling shock insulator and locking nut on some 2020-2021MY Telluride (ON) vehicles produced from January 1, 2019 through December 1, 2020 which may exhibit noise from the rear of the vehicle while driving over bumps or on a bumpy road. Replacing the insulator instead of the complete rear shock assembly is recommended to help raise customer satisfaction with the reduced customer repair expense.

been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software logic of the Front Collision-Avoidance Assist (FCA) and Smart Cruise Control (SCC) system on certain 2020-2022MY Telluride (ON) vehicles listed below. If foreign material, snow/ice, or roadway debris blocks the front radar located in the front bumper area, misalignment may occur, causing improper obstacle detection by the FCA system without illumination of the FCA warning lamp. If this condition occurs, the vehicle may apply partial braking when passing other vehicles. This update is to adjust the FCA warning lamp strategy and set conditions to improve the detection of a front radar misalignment condition.

provides information to update the software logic of the Front Collision-Avoidance Assist (FCA) and Smart Cruise Control (SCC) system on certain 2020-2022MY Telluride (ON) vehicles listed below. If foreign material, snow/ice, or roadway debris blocks the front radar located in the front bumper area, misalignment may occur, causing improper obstacle detection by the FCA system without illumination of the FCA warning lamp. If this condition occurs, the vehicle may apply partial braking when passing other vehicles. This update is to adjust the FCA warning lamp strategy and set conditions to improve the detection of a front radar misalignment condition.

self-leveling shock insulator and locking nut on some 2020-2021MY Telluride (ON) vehicles produced from January 1, 2019 through December 1, 2020 which may exhibit noise from the rear of the vehicle while driving over bumps or on a bumpy road. Replacing the insulator instead of the complete rear shock assembly is recommended to help raise customer satisfaction with the reduced customer repair expense.

substance found on some Kia vehicles, due to possible excess assembly oil applied during assembly.

information on some 2020MY Telluride (ON) vehicles produced from January 17, 2019 through April 9, 2019, which may exhibit an Electronic Parking Brake (EPB) warning light illuminated.

bulletin provides information to inspect and, if necessary, replace the right front driveshaft on certain 2020-2024MY Telluride (ON) vehicles manufactured from January 9, 2019 through October 19, 2023 that previously had the campaign SC303 completed.

the most frequently asked questions regarding the Warranty Extension Campaign WTY040.

most frequently asked questions regarding the Voluntary Service Campaign SC301.

dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on all 2020-2023 MY and certain 2024 MY Telluride vehicles manufactured from January 9, 2019 through March 10, 2024.

that Kia is conducting a Voluntary Service Campaign on all 2020-2023 MY and certain 2024 MY Telluride vehicles manufactured from January 9, 2019 through March 10, 2024.

asked questions regarding the warranty extension (WTY030).

New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides information on setting the "Service Interval Reminder" feature available on most 2014-2023MY Kia vehicles (refer to model list on page 2). If the service interval reminder is set, the customer will be informed to have the next maintenance service performed, which can positively affect vehicle longevity and performance. Refer to TSB ENG241 for 2023MY~ vehicles equipped with the Oil Life Management System (OLMS) feature not included in table on page 2.

frequently asked questions regarding the Voluntary Service Campaign (SC243).

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on the inspection and replacement of the front camera on some vehicles listed below. Due to an internal control chip concern inside the camera, the vehicle may exhibit an MIL on with DTC C160449 and/or C160649.

Interval Reminder" feature available on most Kia vehicles. If the service interval reminder is set, the customer will be informed to have the next maintenance service performed, which can positively affect vehicle longevity and performance.

for mileage setting on the listed vehicles with newly replaced instrument clusters.

Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a Warning Lamp to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, and the transmission oil cooler is transferred to the new transmission.

New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to improve the logic of the Transmission Control Module (TCM) on some 2020MY Telluride (ON) vehicles, produced from February 6, 2019, through December 9, 2019, which may experience lack of engagement of the torque converter damper clutch with illumination of the MIL and DTC P074100. When this occurs, the vehicle retains motive power, but transmission gear change smoothness can be affected.

A flush is required ONLY when a transmission is replaced.

with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.

correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.

bulletin has been revised to include additional information. This bulletin provides information to replace the automatic transmissions on some 2020MY Telluride (ON) vehicles produced from May 18, 2020 through May 20, 2020 that may exhibit noise or/and vibration when the vehicle is driving at lower than 1,500 rpm.

bulletin provides information to replace the automatic transmissions on some 2020MY Telluride (ON) vehicles produced from May 18, 2020 through May 20, 2020 that may exhibit noise or/and vibration when the vehicle is driving at lower than 1,500 rpm.

logic of the Transmission Control Module (TCM) on some 2020MY Telluride (ON) vehicles, produced from February 6, 2019 through December 9, 2019, which may illuminate MIL DTC P0741.

feature available on the AVN 5.0 Wide and Display Audio head units. The Extend Rear Camera Use feature on the head unit activates the rear view camera regardless of the gear position, Drive or Reverse. If the gear is shifted from Reverse to Drive or Reverse to Neutral the Extend Rear Camera Use feature will keep the rear view camera activated until the vehicle exceeds a predetermined factory-set speed. Note: the parking guide lines will not appear on the screen when in Drive or Neutral..

a Voluntary Service Campaign to update the Forward Collision-Avoidance Assist ("FCA") software logic in certain 2020-2022 MY Telluride vehicles.

Parts and Service Managers that Kia is conducting Voluntary Service Campaign to update the FCA software on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 26, 2022.

is conducting Voluntary Service Campaign to update the FCA software on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 26, 2022.

provides information to (1) correct a typographical error on the Maximum Tongue Weight, and (2) add a Warning label to the manual regarding the adjustment of the 2nd row seat while the vehicle is in motion or the seat is occupied on some 2020MY Telluride (ON) vehicles produced from January 10, 2019 through October 29, 2019.

bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride (ON) produced from January 9, 2019 through September 16, 2019 and Soul (SK3) vehicles produced from November 22, 2018 through September 19, 2019, which may experience inoperative voice recognition when setting a destination

containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC357.

upgrade the 4-Wheel Drive 4WD system software on certain 2020-2022MY Telluride (ON) vehicles produced from January 9, 2019, through September 1, 2022. The affected vehicles may exhibit a noise, vibration, shudder, and/or chattering from the 4WD coupling assembly while turning at low speeds (10-15 mph) due to continuous vehicle operation in harsh conditions (e.g., very high or low ambient temperatures).

information regarding some 2020-2021MY Telluride (ON) AWD vehicles produced from SOP through February 28, 2021, which may exhibit vibration at highways speeds between 60-75MPH. Follow the flowchart on page 2 to inspect the vehicle's tires (tire pressure and road force values) and adjust tire (RFV)/tire balance. If the vibration is still present, replacement of additional parts (propeller shaft and AWD coupling) may be required to correct the concern.

In the event a wheel alignment is needed, ensure your alignment equipment has the correct specifications programmed into the PC database.

resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the following issues: remote Start/Climate Control function not working, vehicle Status on the Kia Access App not updating, connected routing not functioning properly.

seat belt on some 2020MY Tellluride (ON) vehicles which may exhibit a seat belt that will not pull out or retract which may be caused by a twisting of the seat belt webbing or a pinching of the seat belt webbing behind the pillar trim.

passenger seat adjusting switch sticking on some 2020 MY Telluride (ON) vehicles. A sticking seat switch may be caused by insufficient clearance between the seat switch and side seat shield cover, and/or a broken/damaged cover. In some cases, removal and re-installation of the side seat shield cover or replacement may be required to address the concern.

regarding the inspection of the intermediate steering shaft lower universal joint on certain 2020MY Telluride (ON) vehicles, produced between 1/9/2019 and 4/23/2019, for proper installation. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. Do not conduct inspections on vehicles not on the affected VIN list. This Service Action is in response to a decoupling incident in one vehicle during a regular inspection procedure. There have been no incidents in the field. To determine if the potential for decoupling or other steering shaft lower universal joint problems may exist in any of the possibly affected Telluride vehicles, Kia is making an inspection procedure available as outlined in this bulletin.