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2014 Kia Sorento TSBs

259 Technical Service Bulletins across 15 categories

Engine

104 bulletins
11028908

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION...

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(CS2312) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 20, which may not have been equipped with an immobilizer and whole Integrated Body control Unit (IBU) / Body Control Module (BCM) did receive the Ant-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.

11026980

CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION (CS2312) - This document is the owner notification advising that Kia...

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is conducting Customer Satisfaction Campaign. A software upgrade that addresses the social media theft method has been made available to owners of eligible Kia model vehicles free of charge at authorized Kia dealers since 2023. In addition to the anti-theft software, a new zinc-reinforced ignition cylinder protector hardware upgrade has been developed and can be installed at the ignition cylinder location to provide additional protection against the social media theft method. Because the subject Kia vehicles were not factory-equipped with an engine immobilizer and were previously eligible for the software upgrade, these vehicles are eligible until March 31, 2027, to have the ignition cylinder protector installedif requestedat no cost through an authorized Kia dealership. (Mailing of these notifications to vehicle owners will be completed from December 17, 2025 through February 27, 2026)

11026825

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION...

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(CS2312) - This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 19, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit (IBU) / Body Control Module (BCM) did receive the Anti-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.

11026823

TECHNICAL SERVICE BULLETIN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039 - REVISION 7) - This bulletin has been...

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revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11026531

TECHNICAL SERVICE BULLETIN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039 REVISION 6) - This bulletin has been...

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revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11025651

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN (WTY039) - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11024188

TECHNICAL SERVICE BULLETIN: ENGINE SUB ASSEMBLY: INSPECTION/REPLACEMENT (WTY039) - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11017109

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2024MY vehicles (refer to the table on pages 9 and 10 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

11014912

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2024MY vehicles (refer to the tables on pages 8-9 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

11011566

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11010129

TECHNICAL SERVICE BULLETIN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11006581

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

11001839

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This...

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bulletin provides information associated with the Warranty Extension Program (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub-assembly on 2014-2015 MY Sorento (3.3L GDI Lambda), 2014-2017 MY Cadenza (3.3L GDI Lambda), 2015-2016 MY Sedona (3.3L GDI Lambda) vehicles.

11000358

WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY039) - This document is the owner notification advising that Kia is...

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extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the vehicles engine in 2014-2015 MY Sorento vehicles equipped with 3.3L V6 Engines from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. Under certain severe operating conditions and over time, the engine in the vehicle may develop a coolant leak from the cylinder head gasket area.

11000306

WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY039) - This document is the announcement to the...

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dealer Parts and Service Managers that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the vehicles engine in the following vehicles equipped with 3.3L V6 engines: 2014-2015 MY Sorento vehicles, manufactured from December 17, 2012 through December 11, 2014, 2014-2017 MY Cadenza vehicles, manufactured from February 1, 2013 through July 12, 2017, and 2015-2016 MY Sedona vehicles, manufactured from July 21, 2014 through March 17, 2016. This will extend the warranty from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service. Under certain severe operating conditions and over time, the engine in the vehicle may develop a coolant leak from the cylinder head gasket area.

11000305

WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY039) - This document is the announcement to the dealer principals...

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that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the vehicles engine in the following vehicles equipped with 3.3L V6 engines: 2014-2015 MY Sorento vehicles, manufactured from December 17, 2012 through December 11, 2014, 2014-2017 MY Cadenza vehicles, manufactured from February 1, 2013 through July 12, 2017, and 2015-2016 MY Sedona vehicles, manufactured from July 21, 2014 through March 17, 2016. This will extend the warranty from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service

10252086

TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) -...

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This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to the Technical Service Bulletin previously published PI1803 titled "Knock Sensor Detection System - ECU Logic Improvement" equipped w/THETA II engine. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10219692

TECHNICAL SERVICE BULLETIN: BEARING CLEARANCE TESTER (BCT) PROCEDURES - This bulletin provides information regarding...

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test procedure of the Bearing Clearance Tester (BCT) Special Service Tool (SST). The SST comes pre-calibrated from the supplier however, in some cases, due to variable shop compressor air pressure, the SST may need to be re-calibrated to ensure that the tool provides accurate readings when testing the engine rod bearing wear. The calibration and BCT measuring point maintenance is included in this bulletin.

10210431

PITSTOP: INJECTOR HARNESS ROUTING FOR PI1802Y/Z AND PI1803Y/Z ENGINE REPLACEMENTS - This bulletin provides information...

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to address a no-start or hard start with poor running condition after engine replacement under PI1802Y/Z or PI1803Y/Z. Some replacement long blocks may come with pre-installed fuel rail, injectors, and injector wiring harness. If the condition is present, it is possible that the injector harness was not installed correctly. The connections may be swapped from cylinder No. 1 and cylinder No. 4, and from cylinder No. 2 and cylinder No. 3.

10210270

WARRANTY EXTENSION: OWNER NOTIFICATION - This document is the owner notification that Kia is extending the New Vehicle...

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Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2014-2018 MY Sorento vehicles equipped with 3.3L GDI Engine from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

10209438

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2021MY vehicles (refer to the tables on pages 8-9 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

10206642

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2021MY vehicles (refer to the tables on pages 8-9 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

10205866

PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) - This bulletin has been revised...

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to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to the Technical Service Bulletin previously published PI1803 titled "Knock Sensor Detection System - ECU Logic Improvement" equipped w/THETA II engine. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10205426

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2021MY vehicles (refer to the tables on pages 8-9 for applicable models and engine), which may exhibit a symptom of excessive oil consumption.

10203695

This bulletin provides information regarding test procedure of the Bearing Clearance Tester (BCT) Special Service Tool (SST).

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The SST comes pre-calibrated from the supplier however, in some cases, due to variable shop compressor air pressure, the SST may need to be re-calibrated to ensure that the tool provides accurate readings when testing the engine rod bearing wear. The calibration and BCT measuring point maintenance is included in this bulletin.

10203659

PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) - This bulletin has been revised...

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to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to the Technical Service Bulletin previously published PI1803 titled "Knock Sensor Detection System - ECU Logic Improvement" equipped w/THETA II engine. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10202226

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR OF C-MDPS MOTOR, ECU, WORM GEAR AND/OR STEERING COLUMN HOUSING - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU), Steering Column Housing, or Worm Gear Assembly. When the steering wheel is rotated a scraping noise can be heard originating from the lower bearing on the Worm Gear Assembly on some 2010MY~ Kia models listed on page 8, equipped with a Column Motor Driven Power Steering (C-MDPS) unit. On some vehicles when the steering wheel is rotated a scraping noise can be heard originating from the lower bearing on the Worm Gear Assembly and does not affect the steering effort.

10201529

TECHNICAL SERVICE BULLETIN: INFORMATION FOR HEADLAMP CONDENSATION AND MOISTURE - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to some Kia models that may exhibit fogging, condensation, and/or moisture inside a headlamp assembly. Generally, a fogging condition is considered normal and can be eliminated by turning on the headlamps with the engine running for up to 30 minutes or during normal driving conditions. Headlamp assembly replacement WILL NOT be necessary in most cases.

10201158

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2019MY vehicles (refer to table below for applicable model and engine), which may exhibit a symptom of excessive oil consumption.

10199451

TECHNICAL SERVICE BULLETIN - PRODUCT IMPROVEMENT CAMPAIGN PI1803_TSB_R6: KNOCK SENSOR DETECTION SYSTEM - ECU - LOGIC...

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IMPROVEMENT (PI1803) - This bulletin has been revised to include additional information. This bulletin provides information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage.

10189545

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR OF C-MDPS MOTOR, ECU, WORM GEAR AND/OR STEERING COLUMN HOUSING - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU), Steering Column Housing, or Worm Gear Assembly. When the steering wheel is rotated a scraping noise can be heard originating from the lower bearing on the Worm Gear Assembly on some 2010MY~ Kia models listed on page 8, equipped with a Column Motor Driven Power Steering (C-MDPS) unit.

10189272

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2019MY vehicles (refer to table below for applicable model and engine), which may exhibit a symptom of excessive oil consumption.

10186041

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA ENGINES - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information on diagnosing and/or repairing some 2011-2019MY vehicles (refer to table below for applicable model and engine), which may exhibit a symptom of excessive oil consumption.

10183333

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR OF C-MDPS MOTOR, ECU, WORM GEAR AND/OR STEERING COLUMN HOUSING - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU), Worm Gear Assembly or Steering Column Housing on some 2010MY~ Kia models listed on page 8, equipped with a Column Motor Driven Power Steering (C-MDPS) unit.

10183332

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR OF C-MDPS MOTOR, ECU, WORM GEAR AND/OR STEERING COLUMN HOUSING - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU), Worm Gear Assembly or Steering Column Housing on some 2010MY~ Kia models listed on page 8, equipped with a Column Motor Driven Power Steering (C-MDPS) unit.

10183313

PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) - This bulletin has been...

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revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to the Technical Service Bulletin previously published in July 2018 (PI1803, Rev 10, 03/16/2020) titled "Knock Sensor Detection System - ECU Logic Improvement" equipped w/THETA II engine. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10177732

PRODUCT IMPROVEMENT CAMPAIGN - ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z_Rev3) - This bulletin has been...

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revised to include additional information. This bulletin provides information related to the Technical Service Bulletin previously published in July 2018 (PI1803, Rev 10, 03/16/2020) titled "Knock Sensor Detection System - ECU Logic Improvement".

10176912

PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) - This bulletin has been revised...

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to include additional information. This bulletin provides information related to the Technical Service Bulletin previously published in July 2018 (PI1803, Rev 10, 03/16/2020) titled "Knock Sensor Detection System - ECU Logic Improvement". Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below return to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10174518

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: WIRING SIGNAL INTERFERENCE CHECK & ENGINE NOISE INSPECTION (SA379) - CLOSED...

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- SUPERSEDED BY PI1802YZ/1803YZ.

10174431

PRODUCT IMPROVEMENT CAMPAIGN: TSB - ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) - This bulletin has been...

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revised to include additional information.This bulletin provides information related to the Technical Service Bulletin previously published in July 2018 (PI1803, Rev 10, 03/16/2020) titled "Knock Sensor Detection System - ECU Logic Improvement". Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below return to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10174430

PRODUCT IMPROVEMENT CAMPAIGN: TSB - ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X) - CLOSED - This bulletin...

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has been superseded by PI1803Y/Z.

10173258

PRODUCT IMPROVEMENT CAMPAIGN: TSB - ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803Y/Z) - This bulletin has been...

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revised to include additional information. This bulletin provides information related to the Technical Service Bulletin previously published in July 2018 (PI1803, Rev 10, 03/16/2020) titled "Knock Sensor Detection System - ECU Logic Improvement". Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below return to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).

10173257

PRODUCT IMPROVEMENT CAMPAIGN: TSB - REV 5 -KNOCK SENSOR DETECTION SYSTEM - ECU LOGIC IMPROVEMENT (PI1803) - This...

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bulletin has been revised to include additional information. This bulletin provides information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage.

10168951

PRODUCT IMPROVEMENT CAMPAIGN PI1803W/X_R5: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X) - This bulletin...

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has been revised to include additional information. This bulletin provides information related to the Technical Service Bulletin previously published in November 2018 (PI1803, Rev 1, 01/02/2018) titled "Knock Sensor Detection System - ECU Logic Improvement". Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code ("DTC"), P1326.

10168949

TECHNICAL SERVICE BULLETIN - PRODUCT IMPROVEMENT CAMPAIGN PI1803_TSB_R4: KNOCK SENSOR DETECTION SYSTEM - ECU - LOGIC...

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IMPROVEMENT (PI1803) - This bulletin has been revised to include additional information. This bulletin provides information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage.

10168851

TECHNICAL SERVICE BULLETIN - PARTIAL REPAIR OF 4WD COUPLING - This bulletin provides the procedure information regarding...

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the partial repair of the Four Wheel Drive (4WD) Coupling Assembly, Pressure Sensor, Actuator Motor or 4WD harness on some 2011-2020 Sportage (SL, QL) and 2013-2020MY Sorento (XMa, UMa) 4WD vehicles for a concern regarding: Oil leakage from the 4WD coupling assembly 4WD Malfunction and MIL lamp ON with DTCs Abnormal noise or vibration while driving

10168850

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR OF C-MDPS MOTOR, ECU AND/OR STEERING COLUMN HOUSING - This bulletin has been...

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revised to include additional information.This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU) or Steering Column Housing on some 2010MY~ Kia models listed on page 5 equipped with a Column Motor Driven Power Steering (C-MDPS) unit. Follow the MDPS Flowchart (page 2) along with the MDPS DTC Table (page 3) procedure outlined in this bulletin before replacing the C-MDPS Motor, ECU or Steering Column Housing.

10167301

TECHNICAL SERVICE BULLETIN TSB084_R3: PARTIAL REPAIR OF C-MDPS MOTOR, ECU AND/OR STEERING COLUMN HOUSING - This bulletin...

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has been revised to include additional information.This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU) or Steering Column Housing on some 2010MY~ Kia models listed on page 5 equipped with a Column Motor Driven Power Steering (C-MDPS) unit.

10167227

PRODUCT IMPROVEMENT CAMPAIGN: KNOCK SENSOR DETECTION SYSTEM - ECU LOGIC IMPROVEMENT (PI1803).

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This bulletin has been revised to include additional information. This bulletin provides information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage

10162044

REPLACEMENT OF C-MDPS MOTOR, ECU AND/OR STEERING COLUMN HOUSING - This bulletin has been revised to include additional information.

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This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU) or Steering Column Housing on the Kia models listed on the chart below with a column mounted C-MDPS unit.

10160837

PRODUCT IMPROVEMENT CAMPAIGN - KNOCK SENSOR DETECTION SYSTEM - ECU LOGIC IMPROVEMENT (PI1803) - This bulletin provides...

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information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage.

10159249

SERVICE ACTION: WIRING SIGNAL INTERFERENCE CHECK & ENGINE NOISE INSPECTION (SA379) - This bulletin provides information...

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related to an expanded diagnostic test that is now required on a number of vehicles previously diagnosed with Diagnostic Trouble Code ("DTC") P1326. Using the procedures published in TSB PI1802W/X and PI1803W/X, the subject vehicles were diagnosed and determined to require an engine replacement and are currently being held at dealers pending repair. As a result of additional field data collection and analysis, the initial diagnosis method has been updated to improve test result accuracy. Prior to performing an engine replacement on any of the VINs affected by this Service Action, the engine condition needs to be re-assessed utilizing an updated/expanded diagnostic process.

10159248

SERVICE ACTION: WIRING SIGNAL INTERFERENCE CHECK & ENGINE NOISE INSPECTION (SA379) - This bulletin provides information...

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related to an expanded diagnostic test that is now required on a number of vehicles previously diagnosed with Diagnostic Trouble Code ("DTC") P1326. Using the procedures published in TSB PI1802W/X and PI1803W/X, the subject vehicles were diagnosed and determined to require an engine replacement and are currently being held at dealers pending repair. As a result of additional field data collection and analysis, the initial diagnosis method has been updated to improve test result accuracy. Prior to performing an engine replacement on any of the VINs affected by this Service Action, the engine condition needs to be re-assessed utilizing an updated/expanded diagnostic process.

10159236

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X) - This bulletin provides information related to the Technical...

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Service Bulletin previously published in November 2018 (PI1803, Rev 1, 01/02/2018) titled "Knock Sensor Detection System - ECU Logic Improvement". Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code ("DTC"), P1326.

10159235

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X) - This bulletin provides information related to the Technical...

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Service Bulletin previously published in November 2018 (PI1803, Rev 1, 01/02/2018) titled "Knock Sensor Detection System - ECU Logic Improvement". Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code ("DTC"), P1326.

10159233

OWNER LETTER: Dear Kia Sorento Owner: Kia Motors America, Inc.

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is conducting an important Product Improvement Campaign to perform a software update on 2012-2014 MY Sorento vehicles equipped with 2.4L Gasoline Direct Injection ("GDI") engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge and will only involve the addition of newly developed computer software for the Engine Control Unit ("ECU").

10154696

VEHICLE PRODUCT IMPROVEMENT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X) - This bulletin has been revised...

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to include additional information.This bulletin provides information related to the Technical Service Bulletin previously published in November 2018 (PI1803, Rev 1, 01/02/2018) titled ?Knock Sensor Detection System - ECU Logic Improvement?. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (?DTC?), P1326.

10154695

VEHICLE PRODUCT IMPROVEMENT: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X)- This bulletin has been revised...

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to include additional information This bulletin provides information related to the Technical Service Bulletin previously published in November 2018 (PI1803, Rev 1, 01/02/2018) titled ?Knock Sensor Detection System - ECU Logic Improvement?. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (?DTC?), P1326.

10152920

PRODUCT IMPROVEMENT CAMPAIGN: KNOCK SENSOR DETECTION SYSTEM - ECU LOGIC IMPROVEMENT (PI1803) - This bulletin has been...

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revised to include additional information. This bulletin provides information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage.

10152915

SPECIAL SERVICE INFORMATION & SPECIFICATIONS FOR GDI HIGH PRESSURE FUEL SYSTEM - This bulletin has been revised to include additional information.

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This bulletin provides information relating to all Kia vehicles equipped with Gasoline Direct Injection (GDI) engines. In these engines highly pressurized gasoline is injected via a common fuel rail and injectors that deliver fuel directly into the combustion chamber of each cylinder. In comparison, in a conventional Multi-Point Fuel Injection (MPI) engine, the gasoline is injected into the intake port of each cylinder at a relatively low pressure. Due to high fuel pressure in a GDI system, servicing the GDI system requires special attention and handling procedures. This bulletin provides special service information and specifications for the GDI fuel system components.

10152913

REPLACEMENT OF C-MDPS MOTOR AND/OR ECU - This bulletin has been revised to include additional information.

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This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor and/or Electronic Control Unit (ECU) on the listed Kia models with a column mounted C-MDPS unit.

10152488

PRODUCT IMPROVEMENT CAMPAIGN - ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1803W/X) - This bulletin provides...

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information related to the Technical Service Bulletin previously published in November 2018 (PI1803) titled ?Knock Sensor Detection System - ECU Logic Improvement?. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code (?DTC?), P1326.

10147450

PRODUCT IMPROVEMENT CAMPAIGN (PI1803) - TSB - ENGINE CONTROL UNIT (ECU) SOFTWARE UPDATE - This document is the Technical...

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Service Bulletin for the new Product Improvement Campaign to provide information regarding a software update to the Engine Control Unit (ECU) to protect the engine from excessive connecting rod bearing damage.

10147449

PRODUCT IMPROVEMENT CAMPAIGN (PI1803) - QUESTIONS AND ANSWERS - ENGINE CONTROL UNIT (ECU) SOFTWARE UPDATE - This...

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document is the Q & A for the new Product Improvement Campaign to provide information regarding a software update to the Engine Control Unit (ECU) to protect the engine from excessive connecting rod bearing damage.

10147427

PRODUCT IMPROVEMENT CAMPAIGN (PI1803) - OWNER LETTER - Dear Kia Sorento Owner: Kia Motors America, Inc.

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is conducting an important Product Improvement Campaign to perform a software update on 2012-2014 MY Sorento vehicles equipped with 2.4L Gasoline Direct Injection (?GDI?) engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge and will only involve the addition of newly developed computer software for the Engine Control Unit (?ECU?).

10147425

PRODUCT IMPROVEMENT CAMPAIGN (PI1803) - DEALER SERVICE MANAGER LETTER - Attention: All Kia Dealer Service Managers, Kia...

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is conducting a Product Improvement Campaign to perform a software update to the Engine Control Unit (ECU) to protect the engine from excessive connecting rod bearing damage.

10147424

PRODUCT IMPROVEMENT CAMPAIGN (PI1803) - DEALER PRINCIPAL LETTER - Attention: All Kia Dealer Principals, Kia is...

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conducting a Product Improvement Campaign to perform a software update to the Engine Control Unit (ECU) to protect the engine from excessive connecting rod bearing damage.

10133170

PITSTOP - ENGINE COMPONENT RE-USE GUIDELINES - In general, parts and components removed during engine repairs should be...

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considered serviceable, and should be thoroughly cleaned and transferred to the new engine.

10119116

PARTS BULLETIN - THETA II ENGINE SAFETY RECALL (SC147) - This bulletin provides information related to the inspection...

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and, if necessary, replacement of the engine assembly on certain 2011 to 2014 model year Optima, Sorento, and Sportage vehicles. For repair information please refer to Technical Service Bulletin SC147.

10115242

WARRANTY BULLETIN: 2017-09.R4 - SC147 Claims Processing Procedures - This Warranty Bulletin accompanies TSB SC147 Theta...

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II Engine Inspection and/or Replacement and is provided to dealers for specific guidance with claim administration and processing of SC147 warranty claims.

10115238

PARTS BULLLETIN: 20201-0002 (Revision 3.1) - This bulletin provides information related to the inspection and, if...

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necessary, replacement of the engine assembly on certain 2011 to 2014 model year Optima, Sorento, and Sportage vehicles.

10109878

SC141 - SORENTO OWNER LETTER - Dear Kia Sorento Owner: Kia Motors America, Inc.

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is conducting a Voluntary Service Campaign to apply additional anti-corrosion material to the underbody components of certain 2011-2014 MY Sorento vehicles that were originally sold in or are currently registered in the states where heavy amounts of road salt are used.

10109876

SERVICE MANAGER MEMO: SC141 - SERVICE CAMPAIGN - Attention: All Kia Service Managers - Kia Motors America, Inc.

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will be conducting a Voluntary Service Campaign, as a preventative measure, to apply additional anti-corrosion material to the underbody components of certain 2011-2014 MY Sorento, 2011-2014 MY Optima and Optima Hybrid, 2011-2014 MY Sportage, and 2010-2013 Forte and Forte Koup vehicles originally retailed or currently registered in one of the 28 states where heavy amounts of road salt are used.

10109875

DEALER PRINCIPAL MEMO: SC141 - SERVICE CAMPAIGN - Attention: All Kia Dealer Principals - Kia Motors America, Inc.

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will be conducting a Voluntary Service Campaign, as a preventative measure, to apply additional anti-corrosion material to the underbody components of certain 2011-2014 MY Sorento, 2011-2014 MY Optima and Optima Hybrid, 2011-2014 MY Sportage, and 2010-2013 Forte and Forte Koup vehicles originally retailed or currently registered in one of the 28 states where heavy amounts of road salt are used.

10109811

FILL LEVEL LIMIT VALVE REPLACEMENT - This bulletin provides information related to the fill level limit valve (FLLV)...

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replacement on some Sorento (XMa) vehicles, produced from December 17, 2012 to December 11, 2014, which may exhibit a Malfunction Indicator Light (MIL) illuminated in the Electronic Control Module (ECM) with system-related DTC: P0455. To correct this concern, follow the procedure outlined in this bulletin. Replacement of fuel tank is not necessary.

10109791

PITSTOP: HIGH PRESSURE FUEL PUMP AND FUEL LINE COMPATIBILITY - When replacing the High Pressure Fuel Pump of some 2014MY...

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Sorento (XMa) vehicles equipped with the 2.4L GDI engine and produced prior to July 26, 2013, refer to the table below to determine compatibility between the feed tube connector on the end of the fuel line and the High Pressure Fuel Pump, as installed on the vehicle.

10109776

V6 FUEL INJECTOR REPLACEMENT - This bulletin provides the procedure to replace all the fuel injectors on some 2014MY...

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Sorento (XMa) vehicles, which may experience an intermittent rough idle on cold starts. When addressing the concern of a rough idle, which occurs only on the first start of the day and lasts for thirty (30) to forty-five (45) seconds, check for the possibility of poor injector performance in any cylinder. This concern may feel like a misfire, however, it is not an emissions or catalyst damaging misfire and typically does not trigger any DTC(s). To diagnose this concern, go to GDS ? Engine ? Current Data and monitor for Current Misfire Counts on all 6 cylinders, during the first cold start in the morning.

10109774

ECU UPGRADE ? MIL ON WITH DTC(s) P0420/P0171 - This bulletin provides information related to the ECU software upgrade...

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for some 2012~2015MY Optima (QF) vehicles, produced from August 12, 2011 to October 2, 2015, some 2012~2015MY Sorento (XMa) vehicles, produced from April 19, 2011 to December 11, 2014, some 2011~2015MY Optima (TF) vehicles, produced from August 12, 2010 to July 23, 2015, and some 2014~2016MY Sportage (SL) vehicles, produced from September 30, 2013 to November 16, 2015, which may experience a malfunction indicator lamp (MIL) illuminated with the Electronic Control Unit (ECU) system-related DTC(s): P0420 and possibly P0171. This concern occurs most commonly during prolonged engine braking while descending a steep grade.

10109760

PITSTOP: XM 2.4L GDI MIL ON WITH DTC ? P0269 - On some 2012-2015MY Sorento (XM) equipped with 2.4L GDI engines, the...

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Malfunction Indicator Lamp (MIL) may illuminate with the ECM system-related DTC P0269. To correct this concern, replace the fuel injector in cylinder number three (3) by referring to the Service Information on KGIS.

10109757

DRIVER?S SIDE POWER WINDOW SWITCH REPLACEMENT - This bulletin provides the procedure to replace the window motor switch...

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of some 2014MY Sorento (XMa) vehicles, produced from December 17, 2012 through December 13, 2013, which may exhibit an intermittent parasitic draw concern. Before conducting this repair, verify that TSB ELE057/SA163 - IPM Logic Improvement - has been performed on the vehicle. This procedure applies ONLY to vehicles equipped with Integrated Memory System (IMS) Seats.

10109700

DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC005) - This bulletin provides information related to...

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extracting ?in use performance tracking? emissions data from the engine control unit (ECU) in certain vehicles sold in California.

10109683

ECU UPGRADE ? MIL ON WITH DTC(s) P0420/P0171 - This bulletin provides information related to the ECU software upgrade...

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for some 2012~2015MY Optima (QF) vehicles, produced from August 12, 2011 to October 2, 2015, some 2012~2015MY Sorento (XMa) vehicles, produced from April 19, 2011 to December 11, 2014, some 2011~2015MY Optima (TF) vehicles, produced from August 12, 2010 to July 23, 2015, and some 2014~2016MY Sportage (SL) vehicles, produced from September 30, 2013 to November 16, 2015, which may experience a malfunction indicator lamp (MIL) illuminated with the Electronic Control Unit (ECU) system-related DTC(s): P0420 and possibly P0171. This concern occurs most commonly during prolonged engine braking while descending a steep grade.

10109673

PITSTOP: RESETTING CYLINDER BALANCE ADAPTATION VALUES - When addressing a cylinder balance concern on a vehicle equipped...

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with a 2.4L GDI engine, it is important to note that the DTC may recur after replacement of any faulty component(s) and resetting adaptive values. See this Article for information on resetting cylinder balance adaptation values.

10109671

PITSTOP: INTERMITTENT POPPING NOISE FROM REAR OVER BUMPS - On some 2014MY Sorento (XMa) vehicles, built before September...

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26, 2013, a customer may complain of a very intermittent light knock, or popping noise, heard from the rear of the vehicle over rough road surfaces. This Article addresses that concern.

10109657

PIT STOP: ROUGH IDLE AFTER COLD START ON 3.3L GDI ENGINE - When addressing a customer complaint of rough idle, which...

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occurs only on the first start of the day and lasts for 30-45 seconds, check for the possibility of poor injector performance in a particular cylinder.

10109655

PIT STOP: GDI INJECTOR SPRAY TIP DEPOSITS - A design feature of vehicles equipped with a Gasoline Direct Injection (GDI)...

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system is the placement of each fuel injector directly into the engine cylinder head assembly. Therefore, it is completely normal for the combustion process to create deposits on the injector spray tip surfaces.

10109649

MDPS FLEXIBLE COUPLING REPLACEMENT - This bulletin provides information related to the replacement of the flexible...

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coupling in the MDPS motor of some of vehicles, which may experience a ?clicking? noise emanating from the MDPS when turning the steering wheel left or right, while stopped. This condition may be caused by premature wear of the flexible coupling in the MDPS.

10094569

DEALER PARTS AND SERVICE MANAGER MEMO: WTY003 - KIA MOTORS AMERICA, INC.

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IS EXTENDING THE WARRANTY COVERAGE FOR THE DRIVERS FRONT AIRBAG CLOCK SPRING ASSEMBLY ON THE 2011-2015 MY SORENTO VEHICLES, MANUFACTURED FROM 10/24/2009 THROUGH 12/17/2014, TO FIFTEEN (15) YEARS WITH UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. THE CLOCK SPRING IS AN ELECTRICAL CONNECTION WHICH ROTATES WITH THE STEERING WHEEL TO MAINTAIN PROPER FUNCTIONING OF THE AIRBAG UNIT. KIAS SYSTEM IS DESIGNED TO ILLUMINATE THE AIRBAG WARNING LIGHT WHEN ELECTRICAL RESISTANCE INCREASES, WHICH CAN BE CONTRIBUTED TO BY USAGE PATTERNS AND ENVIRONMENTAL CONDITIONS. ILLUMINATION OF THE AIRBAG WARNING LIGHT ADVISES THE DRIVER TO HAVE THE SYSTEM INSPECTED AND REPAIRED. IF CONTINUED TO BE USED WITHOUT REPAIR, THE DRIVERS AIRBAG MAY EVENTUALLY NOT DEPLOY IN A FRONTAL IMPACT.

10094568

REQUEST FOR REIMBURSEMENT FORM: WTY003 - IF YOU HAVE PAID TO HAVE THE AIRBAG CLOCK SPRING ASSEMBLY REPLACED, YOU MAY BE...

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ELIGIBLE FOR REIMBURSEMENT FOR SOME OR ALL OF THAT EXPENSE. MAIL THIS COMPLETED REQUEST FOR REIMBURSEMENT FORM TO KIA, ALONG WITH DOCUMENTATION SPECIFIED BELOW, FOR REVIEW AND CONSIDERATION AT THE FOLLOWING ADDRESS: CONSUMER ASSISTANCE CENTER, KIA MOTORS AMERICA, INC., P.O. BOX 52410, IRVINE, CA 92619-2410

10094567

DEALER PRINCIPAL MEMO: WTY003 - KIA MOTORS AMERICA, INC.

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IS EXTENDING THE WARRANTY COVERAGE FOR THE DRIVERS FRONT AIRBAG CLOCK SPRING ASSEMBLY ON 2011-2015 MY SORENTO VEHICLES, MANUFACTURED FROM 10/24/2009 THROUGH 12/17/2014, TO FIFTEEN (15) YEARS WITH UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. THE CLOCK SPRING IS AN ELECTRICAL CONNECTION WHICH ROTATES WITH THE STEERING WHEEL TO MAINTAIN PROPER FUNCTIONING OF THE AIRBAG UNIT. THIS WARRANTY EXTENSION ADDRESSES FAILURES OF THE DRIVERS FRONT AIRBAG CLOCK SPRING AS REPORTED BY SOME VEHICLE OWNERS, AS WELL AS THE DIAGNOSIS OF ANY CONCERNS RELATED TO THE AIRBAG WARNING LIGHT.

10090945

PITSTOP: HVAC RECEIVER/DRYER - DESICCANT REPLACEMENT - IN THE EVENT OF A HVAC SYSTEM CONCERN IN WHICH METAL PARTICLES OR...

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SHARDS HAVE CONTAMINATED THE SYSTEM, THE DESICCANT OR THE ENTIRE A/C RECEIVER/DRYER ASSEMBLY MAY NEED TO BE REPLACED. THIS IS DUE TO THE FACT THAT IT MAY BE IMPOSSIBLE TO REMOVE ALL METAL CONTAMINANTS FROM THE RECEIVER/DRYER DURING THE A/C FLUSHING PROCEDURE. REFER TO THE INCLUDED TABLE FOR DETAILED INFORMATION ON COMPONENT REPLACEMENT BY MODEL. IF YOU SUSPECT A PLUGGED EXPANSION VALVE, THE INLET SCREENS CAN BE CLEANED. IF THE VALVE IS NOT EQUIPPED WITH AN INLET SCREEN AND IS RESTRICTED, THE EXPANSION VALVE MAY ALSO NEED TO BE REPLACED.

10090819

TSB REV4: CHATTER/RATTLE NOISE FROM ENGINE AFTER COLD SOAK - THIS BULLETIN PROVIDES INFORMATION ABOUT THE TIMING CHAIN...

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TENSIONER REPLACEMENT ON SOME 2014~16MY CADENZA (VG), PRODUCED FROM FEBRUARY 1, 2013 THROUGH JANUARY 7, 2016, AND SOME 2014~2015MY SORENTO (XMA) VEHICLES, PRODUCED FROM DECEMBER 17, 2012 THROUGH DECEMBER 11, 2014, WHICH MAY EXPERIENCE A BRIEF CHATTERING OR RATTLING NOISE CONCERN FROM THE ENGINE ON START-UP, AFTER A COLD SOAK. AFTER CONFIRMING THE NOISE CONCERN, FOLLOW THE PROCEDURES OUTLINED IN THIS TSB TO RESOLVE THE CONCERN.

10090120

OWNER LETTER: WTY008 - 2012-2014 MY SORENTO 2.4L GDI ENGINE WARRANTY EXTENSION - DEAR KIA SORENTO VEHICLE OWNER: KIA...

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MOTORS AMERICA TAKES PRIDE IN PROVIDING YOU WITH HIGH QUALITY AND DEPENDABLE VEHICLES. IN ORDER TO MAINTAIN THESE STANDARDS, KIA IS EXTENDING THE WARRANTY COVERAGE, TO ALL OWNERS, FOR THE ENGINES SHORT BLOCK ASSEMBLY ON 2012-2014 MY SORENTO 2.4L GDI ENGINE TO 10 YEARS STARTING FROM THE DATE OF FIRST SERVICE OR 120,000 MILES, WHICHEVER COMES FIRST. THE SHORT BLOCK CONSISTS OF THE ENGINE BLOCK, CRANKSHAFT AND BEARINGS, CONNECTING RODS AND BEARINGS AND PISTONS. THIS WARRANTY EXTENSION ADDRESSES ISSUES WITH CONNECTING ROD WEAR WHICH RESULTS IN KNOCKING NOISE FROM THE ENGINE. THE KNOCKING NOISE INCREASES IN FREQUENCY AS THE ENGINE RPM INCREASES. IF THE VEHICLE CONTINUES TO BE DRIVEN WITH A WORN CONNECTING ROD BEARING, THE BEARING CAN FAIL AND MAY RESULT IN ENGINE FAILURE.

10090119

REQUEST FOR REIMBURSEMENT FORM: WTY008 - 2012-2014 MY SORENTO 2.4L GDI ENGINE WARRANTY EXTENSION PROGRAM - IF YOU HAVE...

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PAID TO HAVE YOUR ENGINE REPAIRED/REPLACED DUE TO CONNECTING ROD FAILURE, YOU MAY BE ELIGIBLE FOR REIMBURSEMENT FOR SOME OR ALL OF THAT EXPENSE. MAIL THIS COMPLETED REQUEST FOR REIMBURSEMENT FORM TO KIA, ALONG WITH DOCUMENTATION SPECIFIED BELOW, FOR REVIEW AND CONSIDERATION TO THE FOLLOWING ADDRESS: CONSUMER ASSISTANCE CENTER, KIA MOTORS AMERICA, INC., P.O. BOX 52410, IRVINE, CA 92619-2410, 1-800-333-4542

10090117

DEALER PARTS AND SERVICE MANAGER MEMO: WTY008 - 2012-2014 MY SORENTO 2.4L GDI ENGINE - EFFECTIVE IMMEDIATELY, KIA MOTORS AMERICA, INC.

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HAS EXTENDED THE WARRANTY COVERAGE OF THE KIA NEW VEHICLE LIMITED WARRANTY FOR THE SHORT BLOCK ASSEMBLY (ENGINE BLOCK, CRANKSHAFT AND BEARINGS, CONNECTING RODS AND BEARINGS AND PISTONS) ON 2012-2014 MY SORENTO 2.4L GDI ENGINE TO 10 YEARS STARTING FROM THE DATE OF FIRST SERVICE OR 120,000 MILES, WHICHEVER COMES FIRST, REGARDLESS OF WHETHER THE VEHICLE OWNER IS AN ORIGINAL OR SUBSEQUENT VEHICLE OWNER. THE PURPOSE OF THIS WARRANTY EXTENSION IS TO ADDRESS ISSUES WITH CONNECTING ROD AND BEARING WEAR THAT CAN LEAD TO ENGINE FAILURE.

10089987

PITSTOP: SMART PEDAL FEATURE - THE SMART PEDAL IS AN INTEGRAL PART OF THE ENGINE MANAGEMENT SYSTEM (EMS) FUNCTIONALITY...

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WHICH MONITORS AND PREVENTS THE SIMULTANEOUS ACTIVATION OF ACCELERATOR AND BRAKE PEDALS. WHEN ENGAGED, THE FEATURE REDUCES ENGINE POWER TO IDLE. MOST CUSTOMERS WILL NEVER NOTICE THE SMART PEDAL FEATURE WHEN ACTIVE, HOWEVER, CUSTOMERS WHO TEND TO REST THEIR FOOT ON THE BRAKE PEDAL WHILE DRIVING MIGHT DESCRIBE A HESITATION OR DELAY SYMPTOM AND NOT REALIZE THAT THE EMS ELECTRONIC CONTROL MODULE IS INTERVENING, AS DESIGNED.

10089790

OWNER LETTER: DEAR KIA SORENTO OWNER: KIA MOTORS AMERICA, INC.

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IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN TO UPDATE THE ENGINE CONTROL UNIT (ECU) IN CERTAIN 2012-2014 MY SORENTO VEHICLES WHICH COULD OTHERWISE EXPERIENCE A DECREASE IN ACCELERATION ACCOMPANIED BY THE ILLUMINATION OF THE CHECK ENGINE OR MALFUNCTION INDICATOR LAMP (MIL).

10089789

DEALER SERVICE MANAGER MEMO: ATTENTION: ALL KIA SERVICE MANAGERS - KIA MOTORS AMERICA, INC.

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WILL BE CONDUCTING A VOLUNTARY SERVICE CAMPAIGN TO UPDATE THE ENGINE CONTROL UNIT (ECU) IN CERTAIN 2012-2014 MY SORENTO, 2012-2013 MY OPTIMA, AND 2012-2013 MY SPORTAGE VEHICLES EQUIPPED WITH THE 2.4L AND 2.0L TURBO GDI ENGINES. THE SUBJECT VEHICLES ENGINES ARE EQUIPPED WITH A GASOLINE DIRECT INJECTION (GDI) SYSTEM THAT UTILIZES A FLOW CONTROL VALVE (FCV) TO CONTROL THE SUPPLY OF FUEL. THE FCV NEEDLE MAY EXPERIENCE EXCESSIVE WEAR, EVENTUALLY RESULTING IN IMPAIRMENT OF FUEL FLOW. IF THAT HAPPENS, AND TO PROTECT THE ENGINE, THE ECU MAY REDUCE ENGINE ACCELERATION WHILE ILLUMINATING THE CHECK ENGINE OR MALFUNCTION INDICATOR LAMP (MIL). THE ECU UPDATE WILL IMPROVE THE DURABILITY AND OPERATION OF THE FCV NEEDLE.

10089786

VOLUNTARY SERVICE CAMPAIGN: ECM UPGRADE - MIL ON WITH DTC P0087 (SC114) - THIS BULLETIN PROVIDES INFORMATION RELATED TO...

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AN ECM SOFTWARE UPDATE FOR THE ENGINE CONTROL UNIT (ECU) IN CERTAIN 2012~2014MY SORENTO, 2012~2013MY OPTIMA, AND 2012~2013MY SPORTAGE VEHICLES EQUIPPED WITH THE 2.4L AND 2.0L TURBO GDI ENGINES. THE SUBJECT VEHICLES ENGINES ARE EQUIPPED WITH A GASOLINE DIRECT INJECTION (GDI) SYSTEM THAT UTILIZES A FLOW CONTROL VALVE (FCV) TO CONTROL THE SUPPLY OF FUEL. THE FCV NEEDLE MAY EXPERIENCE EXCESSIVE WEAR, EVENTUALLY RESULTING IN IMPAIRMENT OF FUEL FLOW. IF THAT HAPPENS, AND TO PROTECT THE ENGINE, THE ECU MAY REDUCE ENGINE ACCELERATION WHILE ILLUMINATING THE CHECK ENGINE OR MALFUNCTION INDICATOR LAMP (MIL). THE ECU UPDATE WILL IMPROVE THE DURABILITY AND OPERATION OF THE FCV NEEDLE.

10089625

PITSTOP: DTC P0315 - CRANKSHAFT POSITION (CKP) SENSOR VARIATION NOT LEARNED - WHEN ENCOUNTERING A CUSTOMER COMPLAINT OF...

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ENGINE MISFIRE WITH A MALFUNCTION INDICATOR LIGHT (MIL) ON IN THE DASH, CHECK FOR THE PRESENCE OF DTC P0315 CRANKSHAFT POSITION SENSOR (CKP) VARIATION NOT LEARNED. USE THE VMI TO VIEW THE SCOPE PATTERN OF THE CRANKSHAFT POSITION SENSOR SIGNAL. VERIFY A GOOD EQUAL CRANKSHAFT SENSOR PATTERN IS PRESENT WITH NO DIPS OR VARIATION, AS SHOWN IN FIGURE A, IN THE SIGN WAVE PATTERN. IF THE PATTERN IS IDENTICAL TO FIGURE A, USE GDS/KDS TO PERFORM A CRANK SENSOR RELEARN PROCEDURE. IF THE PATTERN SHOWS A DIP OR VARIATION, AS SHOWN IN FIGURE B, REPLACE THE FLEX PLATE TO RESOLVE THE CONCERN.

10089582

CHATTER/RATTLE NOISE FROM ENGINE AFTER COLD SOAK - THIS BULLETIN PROVIDES INFORMATION ABOUT THE TIMING CHAIN TENSIONER...

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REPLACEMENT ON SOME 2014~16MY CADENZA (VG), PRODUCED FROM FEBRUARY 1, 2013 THROUGH JANUARY 7, 2016, AND SOME 2014~2015MY SORENTO (XMA) VEHICLES, PRODUCED FROM DECEMBER 17, 2012 THROUGH DECEMBER 11, 2014, WHICH MAY EXPERIENCE A BRIEF CHATTERING OR RATTLING NOISE CONCERN FROM THE ENGINE ON START-UP, AFTER A COLD SOAK. AFTER CONFIRMING THE NOISE CONCERN, FOLLOW THE PROCEDURES OUTLINED IN THIS TSB TO RESOLVE THE CONCERN.

10058534

KIA: CRANKSHAFT POSITION SENSOR (CKP) VARIATION HAS NOT LEARNED CAUSING MISFIRE OF ENGINE AND MALFUNCTION INDICATOR LIGHT (MIL) TO COME IN DASH.

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MODEL ALL. NO YEARS LISTED. *PE

10057002

KIA: MY SORENTO 2014: THE WINDOW MOTOR SWITCH REQUIRES REPLACEMENT, BEFORE REPAIRS ARE DONE VERIFY THAT THE ELE057/SA163 HAS BEEN PERFORMED.

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*LJ

10056508

KIA: ON SOME VEHICLES, THE MOTOR SWITCH FOR THE DRIVER'S SIDE POWER WINDOW NEEDS TO BE REPLACED AND PROCEDURE INFORMATION HAS BEEN PROVIDED.

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MODEL 2014 SORENTO. *PE

Electrical

32 bulletins
11001595

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 13, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked with the use of the key fob.

10243924

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked.

10240558

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked.

10239724

CUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has...

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developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system should a locked vehicle be the subject of a break-in and theft attempt without the key. This software upgrade will be available to the customer free of charge for eighteen (18) months from the date of the original letter. When the software upgrade is complete, Kia will also provide the customer with window stickers that can be applied to the vehicle to discourage a break-in.

10239714

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked.

10236650

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked.

10236078

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked.

10233638

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation.

10233314

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This...

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bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 20132015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2023MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation.

10233308

CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia has...

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developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system should a locked vehicle be the subject of a break-in and theft attempt without the key. This software upgrade will be available to the customer free of charge for eighteen (18) months from the date of this letter. When the software upgrade is complete, Kia will also provide the customer with window stickers that can be applied to your vehicle to discourage a break-in.

10183431

TSB - USE OF AFTERMARKET USB CHARGING CABLES IN USB/12V PORTS - This article provides information regarding the use of...

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USB ports and 12V power outlets to connect/charge mobile phones. Customers may experience issues with their head units that may be related to the use of aftermarket USB charging cables, including; * Electrical interference and limited or no functionality when attempting to play music, or when charging a device through the USB port * Excessive static or noise when listening to the audio source * Malfunctions and screen freeze of the head unit screen * Slow down of the system response while device is plugged in * Music will not play from iPhone 5 or 6 with Kia iPod cable and aftermarket adapter * No or limited functionality when trying to play music from an Apple device

10174514

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: BCM UPGRADE - IPM LOGIC IMPROVEMENT (SA163) - This bulletin has been closed.

10116101

PITSTOP: TPMS SENSOR POSITION - When diagnosing TPMS-related DTCs, make sure you are investigating the correct sensor.

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The TPMS positioning from the manufacturer may be different from the positioning shown on a KDS.

10109846

SC148OWNER - OWNER NOTIFICATION LETTER -Notifying owners that Kia is conducting a Voluntary Service Campaign to inspect,...

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clean, and seal, or if necessary, replace the rear wheel speed sensor housing covers on certain 2011-2015 MY Sorento 2-Wheel Drive (2WD) vehicles originally purchased and/or currently registered in the coastal states of Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, South Carolina, and Texas.

10109845

SC148DPSM - DEALER PARTS & SERVICE MANAGER NOTIFICATION LETTER - Notifies dealer principals of a Voluntary Service...

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Campaign to inspect, clean, and seal, or if necessary, replace the rear wheel speed sensor housing covers on certain 2011 - 2015 MY Sorento 2-Wheel Drive vehicles originally purchased and/or currently registered in the coastal states of Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, South Carolina, and Texas.

10109844

SC148DP - DEALER PRINCIPAL NOTIFICATION LETTER - Notifies dealer principals of a Voluntary Service Campaign to inspect,...

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clean, and seal, or if necessary, replace the rear wheel speed sensor housing covers on certain 2011 - 2015 MY Sorento 2-Wheel Drive vehicles originally purchased and/or currently registered in the coastal states of Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, South Carolina, and Texas.

10109831

BACKUP WARNING SYSTEM MALFUNCTION - This bulletin provides the procedure to replace ALL four (4) backup warning sensors...

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on some 2014MY Sorento (XMa) vehicles, produced from January 8, 2013 through November 1, 2013, which may experience an inoperative and/or malfunctioning sensor(s). Follow the procedure outlined in this bulletin to replace ALL four (4) sensors in the rear bumper to resolve the concern. To enhance customer satisfaction, this bulletin outlines the replacement of ALL four (4) backup warning sensors, even when only one sensor is affected.

10109823

BACKUP WARNING SYSTEM MALFUNCTION - This bulletin provides the procedure to replace ALL four (4) backup warning sensors...

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on some 2014MY Sorento (XMa) vehicles, produced from January 8, 2013 through November 1, 2013, which may experience an inoperative and/or malfunctioning sensor(s).

10109755

SERVICE ACTION: BCM UPGRADE - IPM LOGIC IMPROVEMENT (SA163A) - This bulletin provides information related to a software...

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upgrade for the Instrument Panel Module (IPM) of some 2014MY Sorento (XMa) vehicles, produced from January 22, 2013 through November 15, 2013 and equipped with a Power Tail Gate (PTG), which may exhibit an intermittent parasitic draw of up to 400mA.

10109722

TECH TIP: Finding the correct wiring diagram for reverse input into audio head unit - If this vehicle is equipped with...

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Navigation, then see wiring diagram for ?Back-Up Lamps? and you will see the Back-Up input into the audio unit. Also verify the reverse lamps operate as one of your first checks.

10109702

MIL ON WITH DTC P0087 - DIAGNOSIS AND REPAIR - This bulletin provides information related to some Optima (TF/QF),...

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Sportage (SL), Sorento (XM) and Cadenza (VG) vehicles, which may experience a malfunction indicator lamp (MIL) illuminated with the ECM (Electronic Control Module) system-related DTC P0087.

10109623

BCM UPGRADE - IPM LOGIC IMPROVEMENT - This bulletin provides information related to a software upgrade for the...

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Instrument Panel Module (IPM) of some 2014MY Sorento (XMa) vehicles, produced from January 22, 2013 to November 15, 2013, and equipped with a Power Tail Gate (PTG) which may exhibit an intermittent parasitic draw of up to 400mA. To correct this condition, the BCM should be reprogrammed using the GDS download, as described in this bulletin.

10094570

OWNER LETTER: WTY003 - DEAR KIA SORENTO OWNER: KIA IS EXTENDING THE WARRANTY COVERAGE FOR THE DRIVERS FRONT AIRBAG CLOCK...

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SPRING ASSEMBLY TO 15 YEARS WITH UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. THE CLOCKSPRING IS AN ELECTRICAL CONNECTION WHICH ROTATES WITH THE STEERING WHEEL TO MAINTAIN PROPER FUNCTIONING OF THE AIRBAG UNIT. KIAS SYSTEM IS DESIGNED TO ILLUMINATE THE AIRBAG WARNING LIGHT WHEN ELECTRICAL RESISTANCE INCREASES, WHICH CAN BE CONTRIBUTED TO BY USAGE PATTERNS AND ENVIRONMENTAL CONDITIONS. ILLUMINATION OF THE AIRBAG WARNING LIGHT, ADVISES YOU TO HAVE THE SYSTEM INSPECTED AND REPAIRED. IF CONTINUED TO BE USED WITHOUT REPAIR, THE DRIVERS AIRBAG MAY EVENTUALLY NOT DEPLOY IN A FRONTAL IMPACT.

10094565

WARRANTY BULLETIN: WTY003 - 2011-2015 MY SORENTO DRIVER'S FRONT AIRBAG CLOCK SPRING ASSEMBLY WARRANTY EXTENSION (WTY003)...

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- THIS BULLETIN PROVIDES INFORMATION RELATED TO THE REPLACEMENT OF THE DRIVERS FRONT AIRBAG CLOCK SPRING ASSEMBLY ON THE 2011-2015 MY SORENTO VEHICLES, MANUFACTURED FROM 10/24/2009 THROUGH 12/17/2014. THE CLOCK SPRING IS AN ELECTRICAL CONNECTION WHICH ROTATES WITH THE STEERING WHEEL TO MAINTAIN PROPER FUNCTIONING OF THE AIRBAG UNIT. KIAS SYSTEM IS DESIGNED TO ILLUMINATE THE AIRBAG WARNING LIGHT WHEN ELECTRICAL RESISTANCE INCREASES, WHICH CAN BE CONTRIBUTED TO BY USAGE PATTERNS AND ENVIRONMENTAL CONDITIONS. ILLUMINATION OF THE AIRBAG WARNING LIGHT ADVISES THE DRIVER TO HAVE THE SYSTEM INSPECTED AND REPAIRED. IF CONTINUED TO BE USED WITHOUT REPAIR, THE DRIVERS AIRBAG MAY EVENTUALLY NOT DEPLOY IN A FRONTAL IMPACT. KIA IS EXTENDING THE WARRANTY COVERAGE FOR THE DRIVERS FRONT AIRBAG CLOCK SPRING ASSEMBLY ON THE 2011-2015 MY SORENTO VEHICLES, MANUFACTURED FROM 10/24/2009 THROUGH 12/17/2014, TO FIFTEEN (15) YEARS WITH UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. THIS WARRANTY EXTENSION ADDRESSES FAILURES OF THE DRIVERS FRONT AIRBAG CLOCK SPRING AS REPORTED BY SOME VEHICLE OWNERS, AS WELL AS THE DIAGNOSIS OF ANY CONCERNS RELATED TO THE AIRBAG WARNING LIGHT.

10090616

"TSB: REPLACEMENT BATTERY - SERVICE INFORMATION: 2014MY SORENTO VEHICLES ARE EQUIPPED WITH A NEWLY DESIGNED BATTERY TERMINAL, TERMINAL COVER AND O.E.

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BATTERY. WHEN REPLACING THE ORIGINAL BATTERY, FOLLOW THE PROCEDURE OUTLINED IN THIS BULLETIN AS ADDITIONAL PARTS AND PROCEDURAL STEPS WILL BE REQUIRED TO COMPLETE THE REPAIR."

10090164

ELECTRICAL OR OTHER RELATED INFORMATION COLLECTION FOR LIMITED TIME PERIOD THROUGH 06/15/2013: KMA IS CONDUCTING A...

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SPECIAL PHOTO AND INFORMATION COLLECTION WARRANTY TIME REIMBURSEMENT TSB TO ENHANCE THE COMMUNICATION AND FINDINGS AT THE DEALER ON THE NEWLY RELEASED 2014 SORENTO (XM) FOR A LIMITED TIME. THIS IS SIMILAR TO A PREVIOUS PROGRAM PRESENTED IN TSB GEN 027 (2009).

10089976

ECM UPGRADE SORENTO (XMA) 3.3 GDI MIL ON WITH DTCS P2096, P2098 - THIS BULLETIN PROVIDES INFORMATION RELATED TO THE...

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ECM SOFTWARE UPGRADE FOR SOME 2014-2015MY SORENTO (XMA) VEHICLES WHICH MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED WITH THE ECM (ELECTRONIC CONTROL MODULE) SYSTEM-RELATED DTC P2096 AND/OR P2098. TO CORRECT THIS CONDITION, THE ECM SHOULD BE REPROGRAMMED USING THE GDS DOWNLOAD, AS DESCRIBED IN THIS BULLETIN. FOR CONFIRMATION THAT THE LATEST REFLASH HAS BEEN DONE TO A VEHICLE YOU ARE WORKING ON, VERIFY ROM ID USING THE TABLES IN THIS TSB.

10089908

PITSTOP: INTERMITTENT NO CRANK/START - ON SOME 2014-2015MY SORENTO (XM), CUSTOMERS MAY EXPERIENCE A CONCERN RELATED TO...

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AN INTERMITTENT NO CRANK/START, ESPECIALLY AFTER AN OVERNIGHT COLD SOAK. TO ADDRESS THIS CONCERN, REPLACE BOTH START 1 AND START 2 RELAYS IN THE FUSE BOX BY REFERRING TO THE APPROPRIATE SERVICE INFORMATION ON KGIS.

10089793

Q AND A: SC114 ECU UPDATE MIL ON WITH DTC P0087 / VOLUNTARY SERVICE CAMPAIGN Q&A

10089588

TPMS SENSOR INOPERATIVE - THIS BULLETIN PROVIDES THE PROCEDURE TO REPLACE ALL TIRE PRESSURE MONITORING SYSTEM (TPMS)...

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SENSORS ON 2014MY SORENTO (XMA) VEHICLES, WHEN ANY OF THE TPMS SENSORS ARE CONFIRMED INOPERATIVE. TO ENHANCE CUSTOMER SATISFACTION, THIS BULLETIN OUTLINES THE REPLACEMENT OF THE TPMS SENSORS ON ALL 4 WHEELS TO RESOLVE THE CONCERN, EVEN IF ONLY ONE SENSOR IS AFFECTED.

10088983

KDS - AUDIO UPDATE MODULE (AUM) - THE GDS AUDIO UPDATE MODULE (AUM) WAS INTRODUCED IN FOURTH QUARTER OF 2013.

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THIS SPECIAL SERVICE TOOL (SST) WAS DEVELOPED TO IMPROVE THE EFFICIENCY AND EFFECTIVENESS OF UPDATING 2010MY, AND LATER, KIA AUDIO HEAD UNITS USING A GDS, AND NOW, THE SAME FUNCTIONALITY IS AVAILABLE ON KDS. SOME TECHNICIANS MAY NOT BE AWARE OF THE BENEFITS THE AUM TOOL HAS TO OFFER. THE AUM ELIMINATES THE NEED FOR MULTIPLE USB FLASH DRIVES FOR SPECIFIC VEHICLE MODELS AND APPLICATIONS WHICH, IF MISAPPLIED, MAY RESULT IN AN IMPROPER AUDIO SYSTEM SOFTWARE UPDATE AND/OR LOCKED UP HEAD UNIT. ADDITIONALLY, FIELD REPORTS HAVE INDICATED THAT USB DRIVES FOR AUDIO UPDATES ARE EASILY LOST OR MISPLACED.

10054197

KIA: A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATES WITH ELECTRONIC CONTROL MODULE (ECM) SYSTEM AND TO CORRECT CONCERN,...

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HIGH PRESSURE FUEL PUMP, FUEL DELIVERY PIPE AND MOUNTING BOLTS WOULD BE REPLACED, IF NECESSARY. MODEL 2011-2014 OPTIMA, SPORTAGE, SORENTO, CADENZA. *PE

Other

32 bulletins
10143404

PITSTOP - NO COMMUNICATION WITH BLIND SPOT DETECTION AFTER COLLISION REPAIRS - This Pitstop provides information...

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relating to the vehicles listed below with Blind Spot Detection (BSD), which may exhibit a ?Check BSD System? message and no communication with the BSD system after collision repairs.

10119127

WTY - SC147 Claims Processing Procedures - REVISED - Authorization of Claims Processing for SC147 - See this bulletin...

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for specific handling procedures regarding SC147.

10116826

PITSTOP: IMPROPER MAP DATA ERROR WHEN INSTALLING SD CARD - This article provides information regarding a potential error...

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message which may be received on some 2014 MY Sorento vehicles.

10109833

EXTERIOR EMBLEM REPLACEMENT - This bulletin provides the procedure to replace the front and rear Kia emblems on some...

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2014-2015MY Optima (QF) and replace the front and if necessary, the rear emblems on some 2014-2015MY Sorento (XMa) vehicles, which may exhibit peeling or delamination of the emblem coating. Follow the procedures outlined in this bulletin to correct the concern of peeling or delaminating emblems.

10109788

INHIBITOR SWITCH DIAGNOSIS INFORMATION - This bulletin gives information regarding the steps to take regarding the...

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diagnosis of the Inhibitor Switch.

10109727

UVO UPGRADE ? SORENTO (XM) AND FORTE (YD) - This bulletin provides the procedure for upgrading the UVO system on some...

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2014MY Sorento (XM), produced from January 22, 2013 through April 30, 2013, and 2014MY Forte (YD), produced from January 22, 2013 through July 16, 2013, which may exhibit a concern related to slow system start-up (boot-up time longer than 30 seconds).

10090808

PITSTOP: RATTLE NOISE FROM 2ND ROW SEAT HEADRESTS - THIS ARTICLE PROVIDES INFORMATION REGARDING A POTENTIAL RATTLE NOISE...

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CONCERN FROM THE 2ND ROW SEAT HEADRESTS ON SOME SORENTO (XMA) VEHICLES.

10090623

SEAT BACK COVER REMOVAL PROCEDURE - THIS BULLETIN OUTLINES THE PROCEDURE FOR THE REMOVAL OF THE FRONT SEAT BACK COVERS...

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ON OPTIMA (QF) AND SORENTO (XMA).

10090187

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT - THIS BULLETIN PROVIDES INFORMATION TO DIAGNOSE AND/OR REPLACE THE REAR VIEW...

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CAMERA OF SOME KIA VEHICLES (SEE TABLE BELOW FOR SPECIFIC MODELS AND PRODUCTION DATES) WHICH MAY EXHIBIT INADEQUATE IMAGE QUALITY FROM THE REAR VIEW CAMERA.

10072918

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10072917

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060652

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060311

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060310

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060296

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060289

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060283

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060257

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060256

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060240

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060195

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060194

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060171

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060162

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060160

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060153

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060130

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060117

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10060115

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10059888

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10059884

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10057239

KIA OPTIMA /SORENTO: 2012-2014 REAR VIEW CAMERA REQUIRES REPLACEMENT ON SPECIFIC MODELS.

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*LJ

Infotainment

23 bulletins
10183433

TSB - COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA222) - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure for upgrading the UVO system on some 2014~2016MY Soul (PS), Sorento (XMa), Optima (TF/QF), Forte (YD) and Sportage (SL) vehicles to address "Incoming ring volume too loud" complaints when using certain smartphones (non-iPhone). Additionally, in 2014MY vehicles the upgrade will also improve Bluetooth connectivity and voice recognition.

10136499

TSB - HEAD UNIT MISMATCH WITH MICROPHONE - This bulletin has been revised to include additional information.

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This bulletin provides information regarding correct 3.3 Volt and 8 Volt microphone (MIC) matching with head unit part numbers on some 2014-2015MY vehicles, in the event that the following concern occurs after a head unit replacement: * ?Bluetooth sound cannot be heard during a phone call by the person I am talking to (on the receiving end)? * ?Voice recognition is not working? * ?Voice commands are not picked up at all?

10133179

TSB - HEAD UNIT MISMATCH WITH MICROPHONE - This bulletin provides information regarding correct 3.3 Volt and 8 Volt...

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microphone (MIC) matching with head unit part numbers on some 2014-2015MY vehicles.

10126423

TSB - IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - This bulletin provides the procedure on how to...

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identify and record the head unit software level on various head unit platforms and generations.

10116821

IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - Identifying Head Unit Software Version For Direct Exchange...

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(ELE091) (Rev 1) - This bulletin provides the procedure on how to identify and record the head unit software level on various head unit platforms and generations. This procedure will now be required when ordering head units through the Direct Exchange Program (see Parts Bulletin 91-961-0005).

10116114

TSB CLOSED: SERVICE ACTION: SOUL (PS), OPTIMA (QF) AND SORENTO (XM) NAVIGATION SYSTEM UPGRADE (SA161) - ELE061 / SA161...

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CLOSED

10109837

BASE AUDIO SYSTEM UPGRADE - This bulletin provides the procedure for upgrading the base audio system software of some...

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2014MY Soul (PS), Sorento (XMa), Optima (TF, QF), Forte (YD), Sportage (SL), and Rio (UB) vehicles, to improve Bluetooth connectivity, Phonebook Download, Audio Streaming and Call History Download.

10109836

UVO SYSTEM UPGRADE - This bulletin provides the procedure for upgrading the UVO system on some 2014-2016MY Soul (PS),...

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Sorento (XMa)/(UMa), Optima (TF HEV), Forte (YD), Sportage (SL), 2015-2016MY Sedona (YP), and 2014-2015(MY) Optima (QF/TF) vehicles to address ?Incoming ring volume too loud? complaints when using certain smartphones (non-iPhone). Additionally, in 2014MY vehicles the upgrade will also improve Bluetooth connectivity and Voice Recognition (VR).

10109794

NAVIGATION UNIT SOFTWARE UPGRADE - This bulletin provides the procedure for upgrading the navigation system software on...

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some 2014MY Cadenza (VG) Sorento (XMa) and Optima (TF/QF) vehicles, produced from March 11, 2013 through January 24, 2014.

10109739

NAVIGATION UNIT PART NUMBER AND SD CARD COMPATIBILITY - This bulletin provides information regarding navigation unit...

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part numbers, and compatible SD Card part numbers, for some Cadenza (VG), Sorento (XMa) and Forte (YD) vehicles.

10092132

NAVIGATION HEAD UNIT SD CARD REPLACEMENT - THIS BULLETIN DESCRIBES THE SD CARD EXCHANGE/REPLACEMENT PROCEDURE RELATED TO...

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ERROR MESSAGES THAT MAY BE DISPLAYED ON THE NAVIGATION SCREEN WHEN THE INCORRECT SD CARD IS INSERTED. NOTE: ONLY NEW MODELS (DURING PDI INSPECTION OR AT THE POINT OF PURCHASE) OR COMPATIBILITY MISMATCHES THAT OCCUR AFTER HEAD UNIT REPLACEMENT WILL BE CONSIDERED FOR THIS PROGRAM.

10092104

PITSTOP: NAVIGATION HEADUNIT AND SD CARD COMPATIBILITY - THIS ARTICLE PROVIDES INFORMATION IN REGARDS TO POSSIBLE...

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COMPATIBILITY ISSUES BETWEEN NAVIGATION HEAD UNITS AND SD CARDS WHEN REPLACING HEAD UNITS FOR MULTIMEDIA ISSUES. IF AFTER REPLACING A NAVIGATION HEAD UNIT THE ORIGINAL SD CARD DOES NOT OPERATE CORRECTLY, FOLLOW THE STEPS BELOW TO DIAGNOSE THE ISSUE:

10092100

PITSTOP: BLUETOOTH ISSUES AFTER IPHONE IOS 8 SOFTWARE UPDATE - THIS ARTICLE PROVIDES INFORMATION RELATED TO POSSIBLE...

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BLUETOOTH CONCERNS WHEN USING AN IPHONE WITH IOS 8.X (IOS 8, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.1.3, ETC.) WHILE PAIRED TO A HEAD UNIT.

10091949

THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE UVO SYSTEM ON SOME 2014 MY SOUL (PS), SORENTO (XMA), OPTIMA...

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(TF/QF), FORTE (YD) AND SPORTAGE (SL) VEHICLES TO IMPROVE BLUETOOTH CONNECTIVITY, VOICE RECOGNITION, AND TO IMPROVE "INCOMING RING VOLUME TOO LOUD" COMPLAINTS ON CERTAIN SMARTPHONES (NON-IPHONE).

10091946

THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE BASE AUDIO SYSTEM SOFTWARE OF SOME 2014 MY SOUL (PS), OPTIMA...

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(TF/QF), SORENTO (XMA), SPORTAGE (SL), RIO (UB), AND FORTE (YD) VEHICLES TO IMPROVE BLUETOOTH CONNECTIVITY, PHONEBOOK DOWNLOAD, AUDIO STREAMING, AND CALL HISTORY DOWNLOAD.

10090810

PITSTOP: MODIFYING TEMPERATURE DISPLAY READOUT UNITS FROM CELSIUS TO FAHRENHEIT ON SORENTO LX - FOLLOW THE PROCEDURE...

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BELOW TO MODIFY THE TEMPERATURE DISPLAY READOUT UNITS FROM C TO F.

10090185

AUDIO SOFTWARE UPGRADE - BLUETOOTH CALL CUTS OFF - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE BASE AUDIO...

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SYSTEM SOFTWARE ON SOME 2014MY SORENTO (XMA) AND 2013MY RIO (UB) VEHICLES (SEE PRODUCTION DATES BELOW) WHICH MAY EXHIBIT A CONDITION RELATED TO A BLUETOOTH CALL CUTTING OFF AFTER A PERIOD OF APPROXIMATELY 15 MINUTES. TO RESOLVE THE CONCERN, FOLLOW THE PROCEDURE OUTLINED BELOW.

10089903

PITSTOP: KOREAN ERROR MESSAGES ON NAVIGATION DISPLAY - THIS ARTICLE PROVIDES INFORMATION TO ADDRESS THE FOLLOWING...

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CUSTOMER COMPLAINTS ON NAVIGATION HEAD UNITS (AVN 3.0 OR AVN 3.5): * KOREAN ERROR MESSAGE THAT STARTS WITH NAVI.EXE OR * KOREAN ERROR MESSAGE THAT STARTS WITH MMMEDIA.EXE.

10089742

NAVIGATION HEAD UNIT SD CARD REPLACEMENT - THIS BULLETIN DESCRIBES THE SD CARD EXCHANGE/REPLACEMENT PROCEDURE RELATED TO...

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ERROR MESSAGES THAT MAY BE DISPLAYED ON THE NAVIGATION SCREEN WHEN THE INCORRECT SD CARD IS INSERTED. NOTE: ONLY NEW MODELS (DURING PDI INSPECTION OR AT THE POINT OF PURCHASE) OR COMPATIBILITY MISMATCHES THAT OCCUR AFTER HEAD UNIT REPLACEMENT WILL BE CONSIDERED FOR THIS PROGRAM.

10089615

C STATE ERROR MESSAGE ON VERSION 8.5 MAP UPDATE - THIS BULLETIN DESCRIBES AN SD CARD REPLACEMENT PROCEDURE FOR CUSTOMERS...

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THAT HAVE A SPECIFIC ERROR DISPLAYED ON THE NAVIGATION HEAD UNIT (SHOWN BELOW) AFTER PURCHASING AND INSTALLING A VERSION 8.5 MAP UPDATE SD CARD. A TOTAL OF 129 AFFECTED SD CARDS WERE PURCHASED BY CUSTOMERS THROUGH KIA DEALERS, FROM JANUARY 1ST TO MAY 11TH, 2015.

10089465

"COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM UPGRADE (SA 223) - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING...

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THE BASE AUDIO SYSTEM SOFTWARE OF SOME 2014MY SOUL (PS), OPTIMA (TF/QF), SORENTO (XMA), SPORTAGE (SL), RIO (UB), AND FORTE (YD) VEHICLES, TO IMPROVE BLUETOOTH CONNECTIVITY, PHONEBOOK DOWNLOAD, AUDIO STREAMING AND CALL HISTORY DOWNLOAD. FOR VEHICLES NOT ON THE AFFECTED VEHICLES LIST, BUT WITH A CUSTOMER CONCERN AS DESCRIBED ABOVE, PERFORM THE FOLLOWING PROCEDURE OUTLINED IN THIS BULLETIN AND SUBMIT A WARRANTY CLAIM PER ""CUSTOMER CONCERN"" (STANDARD TSB) CLAIM INFORMATION ON PAGE 11. "

10089312

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA222) - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE...

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UVO SYSTEM ON SOME 2014~2016MY SOUL (PS), SORENTO (XMA)/(UMA), OPTIMA (TF HEV), FORTE (YD), SPORTAGE (SL) 2015~2016MY SEDONA (YP), AND 2014-2015(MY) OPTIMA (QT/TF) VEHICLES TO ADDRESS INCOMING RING VOLUME TOO LOUD COMPLAINTS WHEN USING CERTAIN SMARTPHONES (NON-IPHONE). ADDITIONALLY, IN 2014MY VEHICLES THE UPGRADE WILL ALSO IMPROVE BLUETOOTH CONNECTIVITY AND VOICE RECOGNITION (VR). FOR VEHICLES NOT ON THE AFFECTED VEHICLES LIST, BUT WITH A CUSTOMER CONCERN AS DESCRIBED ABOVE, PERFORM THE FOLLOWING PROCEDURE OUTLINED IN THIS BULLETIN AND SUBMIT A WARRANTY CLAIM PER "CUSTOMER CONCERN" (STANDARD TSB) CLAIM INFORMATION ON PAGE 10.

10079901

COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA222) - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE...

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UVO SYSTEM ON SOME 2014~2016MY SOUL (PS), SORENTO (XMA), OPTIMA (TF/QF), FORTE (YD) AND SPORTAGE (SL) VEHICLES TO ADDRESS INCOMING RING VOLUME TOO LOUD COMPLAINTS WHEN USING CERTAIN SMARTPHONES (NON-IPHONE). ADDITIONALLY, IN 2014MY VEHICLES THE UPGRADE WILL ALSO IMPROVE BLUETOOTH CONNECTIVITY AND VOICE RECOGNITION. FOR VEHICLES NOT ON THE AFFECTED VEHICLES LIST, BUT WITH A CUSTOMER CONCERN AS DESCRIBED ABOVE, PERFORM THE FOLLOWING PROCEDURE OUTLINED IN THIS BULLETIN AND SUBMIT A WARRANTY CLAIM PER "CUSTOMER CONCERN" (STANDARD TSB) CLAIM INFORMATION ON PAGE 10.

Transmission

14 bulletins
11026698

PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to...

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Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a Warning Lamp to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)

11017172

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, and the transmission oil cooler is transferred to the new transmission.

11000787

This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model.

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A flush is required ONLY when a transmission is replaced.

10242913

PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns...

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with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.

10226555

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the...

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correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.

10174520

TECHNICAL SERVICE BULLETIN: - TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information.

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This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles on page 2. Refer to the shop manual on KGIS for the specific Kia model for the correct transmission fluid check/fill procedures.

10170773

TECHNICAL SERVICE BULLETIN: STEERING GEAR YOKE PLUG AND ASSEMBLY REPLACEMENT - This bulletin has been revised to include additional information.

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This bulletin provides the procedure to replace the steering gear box yoke plug and assembly on some models listed below, which may exhibit a ticking noise while turning the steering wheel with the vehicle stopped. This condition is caused by a worn lining on the steering gear box yoke assembly. Follow the procedure outlined in this bulletin to replace the steering gear box yoke plug and assembly with updated parts.

10130104

TSB - DRIVESHAFT SERVICEABILITY - This bulletin has been revised most recently to include additional information.

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This bulletin provides information regarding axle shaft serviceability for Kia vehicles equipped with a six-speed automatic transmission.

10109787

GENERAL INFORMATION AND DIAGNOSIS FOR SMART KEY FOB SYSTEMS AND START/STOP BUTTONS - This bulletin provides information...

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related to the Smart Key Systems on vehicles equipped with A/T (automatic transaxle) and Start/Stop Buttons (SSB).

10109652

6 SPD A/T SOLENOID REPLACEMENT ? DTC P0741 - This bulletin provides information relating to the replacement of the...

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Damper Clutch (D/C) Solenoid on 6-speed automatic transaxles with DTC P0741 (active or history), instead of replacing the transaxle. To reduce vehicle repair time, this procedure can be performed with the transaxle installed in the vehicle.

10092147

6 SPD A/T SOLENOID REPLACEMENT MULTIPLE DTCS - THIS BULLETIN PROVIDES INFORMATION RELATING TO THE REPLACEMENT OF...

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VARIOUS SHIFT SOLENOIDS ON 6-SPEED AUTOMATIC TRANSAXLES WITH DTCS P0741, P0743, P0748, P0753, P0758, P0763, P0768, P0773, P1778 AND P2709. REPLACE THE SOLENOIDS IF CURRENT OR HISTORY CODES ARE PRESENT; DO NOT REPLACE THE TRANSAXLE. TO REDUCE VEHICLE REPAIR TIME, THIS PROCEDURE CAN BE PERFORMED WITH THE TRANSAXLE INSTALLED IN THE VEHICLE. REFER TO KGIS FOR SOLENOID PACK REMOVAL AND REINSTALLATION PROCEDURES FOR THE SPECIFIC YEAR AND MODEL OF THE VEHICLE.

10090431

6-SPEED A/T TRANSMISSION ADAPTIVE VALUES RESET/RELEARN - THIS BULLETIN PROVIDES THE PROCEDURES NECESSARY TO RESET AND...

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RELEARN THE ADAPTIVE VALUES AFTER TRANSMISSION REPLACEMENT OR REPROGRAMMING/REPLACEMENT OF THE ECM/PCM.

10089761

6 SPD A/T SOLENOID REPLACEMENT MULTIPLE DTCS - THIS BULLETIN PROVIDES INFORMATION RELATING TO THE REPLACEMENT OF...

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VARIOUS SHIFT SOLENOIDS ON 6-SPEED AUTOMATIC TRANSAXLES WITH DTCS P0741, P0743, P0748, P0753, P0758, P0763, P0768, P0773, P1778 AND P2709. REPLACE THE SOLENOIDS IF CURRENT OR HISTORY CODES ARE PRESENT; DO NOT REPLACE THE TRANSAXLE. TO REDUCE VEHICLE REPAIR TIME, THIS PROCEDURE CAN BE PERFORMED WITH THE TRANSAXLE INSTALLED IN THE VEHICLE. REFER TO KGIS FOR SOLENOID PACK REMOVAL AND REINSTALLATION PROCEDURES FOR THE SPECIFIC YEAR AND MODEL OF THE VEHICLE.

10089382

6-SPD. A/T ADAPTIVE VALUE RESET /RELEARN - THIS BULLETIN PROVIDES THE PROCEDURES NECESSARY TO RESET AND RELEARN THE...

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ADAPTIVE VALUES AFTER TRANSMISSION REPLACEMENT OR REPROGRAMMING/REPLACEMENT OF THE PCM/TCM. AFTER THE ADAPTIVE VALUES ARE RESET, THE TRANSMISSION COMPUTER ADAPTIVE VALUES MUST BE RELEARNED BY DRIVING IN A PRECISE MANNER TO TEACH THE COMPUTER THE PROPER SOLENOID DUTY AND LINE PRESSURE FOR THE NEW TRANSMISSION/COMPUTER COMBINATION.

Brakes

12 bulletins
11025768

TECHNICAL SERVICE BULLETIN: OCCUPANT DETECTION SYSTEM (ODS) SENSOR PAD REPLACEMENT - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front passenger Occupant Detection System (ODS) Sensor Pad on 2011-2015MY Sorento (XMa) vehicles produced from September 24, 2009 through December 11, 2014. If the Occupant Detection System (ODS) Sensor Pad is not operating properly, the airbag warning light will illuminate and certain specific DTC(s) listed in this bulletin may be stored:

10180663

WARRANTY EXTENSION PROGRAM - This document is the notice to the vehicle owners, advising them of the Warranty Extension...

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on the Occupant Detection System Sensor Pad to fifteen (15) years with unlimited mileage, starting from the date the vehicle was first put into service.

10180662

WARRANTY EXTENSION PROGRAM - This document is the notice to the vehicle owners, advising them of the Warranty Extension...

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on the Occupant Detection System Sensor Pad to fifteen (15) years with unlimited mileage, starting from the date the vehicle was first put into service.

10180661

WARRANTY EXTENSION PROGRAM - This document is the Question and Answer document regarding the Warranty Extension on the...

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Occupant Detection System Sensor Pad to fifteen (15) years with unlimited mileage, starting from the date the vehicle was first put into service.

10180660

WARRANTY EXTENSION PROGRAM - This document is the notice to dealer parts and service managers, advising them of the...

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Warranty Extension on the Occupant Detection System Sensor Pad to fifteen (15) years with unlimited mileage, starting from the date the vehicle was first put into service.

10180659

WARRANTY EXTENSION PROGRAM - This document is the notice to dealer principals, advising them of the Warranty Extension...

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on the Occupant Detection System Sensor Pad to fifteen (15) years with unlimited mileage, starting from the date the vehicle was first put into service.

10179255

PITSTOP - BRAKE CALIPER LEAK INSPECTION - This PITSTOP provides information related to a brake caliper fluid/oil...

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substance found on some Kia vehicles, due to possible excess assembly oil applied during assembly.

10173247

TECHNICAL SERVICE BULLETIN: OCCUPANT DETECTION SYSTEM (ODS) SENSOR PAD REPLACEMENT - This bulletin provides the...

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procedure to replace the front passenger Occupant Detection System (ODS) Sensor Pad on 2011-2015MY Sorento (XMa) vehicles produced from September 24, 2009 through December 11, 2014.

10109848

REAR WHEEL SPEED SENSOR HOUSING COVER INSPECTION AND/OR REPLACEMENT (SC148) - VOLUNTARY SERVICE CAMPAIGN - This bulletin...

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provides the procedure on how to inspect, clean and seal or, if necessary, replace the rear wheel speed sensor (WSS) housing covers on certain 2011-2015MY 2WD Sorento (XMa) vehicles, produced from October 24, 2009 through April 30, 2014, originally retailed and/or currently registered in the coastal states of Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, South Carolina and Texas. If the rear wheel hub comes into contact with a significant amount of seawater, the water can enter the rear wheel speed sensor housing covers and may interrupt the rear wheel speed sensor signal and illuminate the Anti-Lock Braking System (?ABS?) and/or Electronic Stability Control (?ESC?) warning lights in the instrument cluster.

10109812

MANDATORY REPLACEMENT OF LOCKING/SECURITY HARDWARE - By design, certain fasteners, which are designed to lock into place...

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once fully attached, are utilized in various Kia models and are strictly intended for ?one time use.? Some examples are: axle shaft nuts with stake collar, cotter pins, washers with locking tabs and other similar hardware, including threaded fasteners with pre-applied ?thread-locking adhesives.? It is critical for technicians to be aware that ALL such locking fasteners, regardless of type, are for ?one time use? only.

10109777

MANDATORY REPLACEMENT OF LOCKING/SECURITY HARDWARE - By design, certain fasteners utilized in various Kia models are...

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strictly intended for ?one time use?. Though not limited to the following, some examples are: axle shaft nuts with stake collar, cotter pins, washers with locking tabs and other similar hardware, including threaded fasteners with pre-applied ?thread-locking adhesives.?

10109668

PITSTOP: HORN ANSWER BACK OR PARKING LAMPS INOP WHEN LOCKING DOORS WITH RKE/SMK FOB - When addressing a customer...

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complaint related to an inoperative parking light confirmation flash, and/or audible answer back when locking the vehicle with the RKE/SMK fob, ensure each door lock position switch (viewable in BCM > Current Data) is displaying the appropriate status and the pad-lid switch (hood switch depressor) is in place on the hood.

Body & Paint

11 bulletins
10109877

QUESTIONS AND ANSWERS FOR VOLUNTARY SERVICE CAMPAIGN SC141 ? UNDERBODY ? ADDITIONAL ANTI-CORROSION TREATMENT

10109874

SC141 - SERVICE CAMPAIGN - APPLICATION OF ADDITIONAL ANTI-CORROSION MATERIAL - To improve customer satisfaction, Kia is...

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launching this service campaign to apply additional anti-corrosion material to the underbody components of certain 2011-2014MY Sorento, 2011-2014MY Optima and Optima Hybrid, 2011-2014MY Sportage, and 2010-2013MY Forte and Forte Koup vehicles originally sold or currently registered in one of the 28 states where heavy amounts of road salt are used. The 28 states where heavy amounts of road salt are used are: AK, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, UT, VT, WI and WV.

10109817

SC141 - SERVICE CAMPAIGN - APPLICATION OF ADDITIONAL ANTI-CORROSION MATERIAL - To improve customer satisfaction, Kia is...

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launching this service campaign to apply additional anti-corrosion material to the underbody components of certain 2011-2014MY Sorento, 2011-2014MY Optima and Optima Hybrid, 2011-2014MY Sportage, and 2010-2013MY Forte and Forte Koup vehicles originally sold or currently registered in one of the 28 states where heavy amounts of road salt are used. The 28 states where heavy amounts of road salt are used are: AK, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, UT, VT, WI and WV.

10109749

PITSTOP: WIND NOISE AFTER CROSS BAR INSTALLATION - Tips on diagnosing wind noise after cross bar installation.

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When diagnosing a concern related to wind noise coming from the roof area and the vehicle is equipped with the OE roof rack cross bars, check the roof rack cross bars to make sure they are installed correctly,

10109726

SORENTO STAINLESS BUMPER PROTECTOR SEPARATING - Some 2014MY Sorento vehicles, equipped with a Kia accessory Stainless...

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Rear Bumper Protector, may exhibit a condition where the stainless insert is separating from the protector base, as shown below. To resolve this condition, a revised bumper protector should be installed.

10109719

PITSTOP: TAILGATE WILL NOT OPEN OR CLOSES AGAIN AFTER STARTING TO OPEN - A customer complaint of a Power Tailgate System...

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(PTGS) intermittently inoperative for a period of time or a Power Tailgate which starts to open but then immediately re-closes may be due to the customer, inadvertently, disabling the PTGS by depressing the PTGS OFF button in the overhead console.

10109631

SPECIAL SERVICE TOOL FOR HOOD RELEASE LEVER REMOVAL - This bulletin provides information related to the introduction of...

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a new Special Service Tool (SST) (A) developed to prevent the hood release lever pivot point (B) from being damaged when removing the hood release lever. Follow the instructions included in this bulletin to properly remove the hood release lever using the new SST.

10091948

THIS BULLETIN PROVIDES THE PROCEDURE TO REPLACE THE EXTERIOR DOOR HANDLE TRIM CAP OF SOME 2015-2015 MY SORENTO (XMA)...

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VEHICLES, PRODUCED FROM OCTOBER 1, 2013 THROUGH MAY 14, 2014, WHICH MAY EXPERIENCE A LOOSE OR MISSING EXTERIOR REAR DOOR HANDLE CAP(S). FOLLOW THE PROCEDURE IN THIS BULLETIN TO REPLACE BOTH EXTERIOR REAR DOOR HANDLE TRIM CAPS, EVEN WHEN ONLY ONE (1) TRIM CAP IS AFFECTED.

10090743

PITSTOP: POWER TAILGATE SYSTEM RE-INITIALIZATION PROCEDURE - THIS ARTICLE PROVIDES THE PROCEDURE TO RE-INITIALIZE THE...

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POWER TAILGATE SYSTEM (PTGS) ON ALL SORENTO (XMA) VEHICLES (IF EQUIPPED).

10090712

LIFTER BRACKET REPLACEMENT FOR SORENTO POWER TAILGATE SYSTEM - THIS BULLETIN PROVIDES THE PROCEDURE TO RESOLVE A CONCERN...

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WITH THE OPERATION OF THE POWER TAILGATE SYSTEM (PTGS) ON SOME SORENTO VEHICLES, PRODUCED FROM S.O.P. TO FEBRUARY 26TH, 2013.

10089462

COMBINED TSB /SERVICE ACTION: EXTERIOR REAR DOOR HANDLE TRIM CAP(S) REPLACEMENT (SA 200) - THIS BULLETIN PROVIDES THE...

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PROCEDURE TO REPLACE THE EXTERIOR DOOR HANDLE TRIM CAP OF SOME 2014~2015MY SORENTO (XMA) VEHICLES, PRODUCED FROM OCTOBER 1, 2013 THROUGH MAY 14, 2014, WHICH MAY EXPERIENCE A LOOSE OR MISSING EXTERIOR REAR DOOR HANDLE CAP(S). FOLLOW THE PROCEDURE IN THIS BULLETIN TO REPLACE BOTH EXTERIOR REAR DOOR HANDLE TRIM CAPS, EVEN WHEN ONLY ONE (1) TRIM CAP IS AFFECTED.

Pre-Delivery & Maintenance

10 bulletins
11000307

WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most...

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frequently asked questions regarding the Warranty Extension Campaign WTY039.

10220349

TECHNICAL SERVICE BULLETIN: OIL PRESSURE SWITCH (OPS) REPLACEMENT - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the replacement of the Oil Pressure Switch associated with the 'Warranty Extension Program' (WTY026) on some 2014-2018MY vehicles listed in the table below, for repairs that may be necessary to address an Oil Pressure Switch leak in the eligible vehicles listed below from 10 years/100,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to the customers during this extended warranty period. Follow the procedure outlined in this publication to replace the OPS.

10216912

TECHNICAL SERVICE BULLETIN OIL PRESSURE SWITCH (OPS) REPLACEMENT - This bulletin provides information regarding the...

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replacement of the Oil Pressure Switch associated with the 'Warranty Extension Program' (WTY026) on some 2014-2018MY vehicles listed in the table below, for repairs that may be necessary to address an Oil Pressure Switch leak in the eligible vehicles listed below from 10 years/100,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to the customers during this extended warranty period.

10210268

WARRANTY EXTENSION: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently...

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asked questions regarding the warranty extension (WTY026).

10210267

WARRANTY EXTENSION: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and...

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Service Managers of the warranty extension program for WTY026. Kia is extending the New Vehicle Limited Warranty coverage for the repairs related to the Oil Pressure Switch leaking for eligible vehicles from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

10210266

WARRANTY EXTENSION: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals of the warranty extension program for WTY026.

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Kia is extending the New Vehicle Limited Warranty coverage for the repairs related to the Oil Pressure Switch leaking for eligible vehicles from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

10177751

TECHNICAL SERVICE BULLETIN: MAINTENANCE REMINDER FEATURE - This bulletin provides information on setting the "Service...

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Interval Reminder" feature available on most Kia vehicles. If the service interval reminder is set, the customer will be informed to have the next maintenance service performed, which can positively affect vehicle longevity and performance.

10109847

SC148QA - CAMPAIGN QUESTION AND ANSWERS REGARDING SC148QA

10109633

PIT STOP: PROGRAMMING A THIRD SMART KEY ON CERTAIN 2014-15MY VEHICLES - In past Smart Key systems, the maximum amount of...

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keys that could be programmed to a vehicle was 2. On certain 2014-15MY Kia vehicles, the amount of keys that can be programmed to a vehicle has increased to 3. For information on the current number of keys ?learned? by the system, access SMK > Current Data in GDS, as shown below. To program any additional keys, follow the applicable service procedure on KGIS.

10080084

REAR VIEW CAMERA DIAGNOSIS/REPLACEMENT - THIS BULLETIN PROVIDES INFORMATION TO DIAGNOSE AND/OR REPLACE THE REAR VIEW...

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CAMERA OF SOME KIA VEHICLES (SEE TABLE ON PG. 6 FOR SPECIFIC MODELS AND PRODUCTION DATES) WHICH MAY EXHIBIT INADEQUATE IMAGE QUALITY FROM THE REAR VIEW CAMERA. DIAGNOSE THE CONCERNS USING THE INFORMATION IN THIS BULLETIN AND, IF NECESSARY, REPLACE THE REAR VIEW CAMERA WITH AN IMPROVED PART BY FOLLOWING THE APPLICABLE SERVICE PROCEDURE ON KGIS.

Lighting

6 bulletins
11000540

WARRANTY EXTENSION CAMPAIGN: REQUEST FOR REIMBURSEMENT FORM (WTY039) - This document is a Reimbursement Request form...

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that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension program launch.

10210273

WARRANTY EXTENSION: REIMBURSEMENT FORM - This document is a Reimbursement Request form for 14-18 MY Sorento customers...

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which was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension program launch.

10147324

DEALER COMMUNICATION - RECENT KIA MEDIA REPORTS, OCTOBER 26 2018 UPDATE - Dear Kia Retailer, We wrote to you in late...

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August to provide you with an update regarding news reports regarding non-collision fires in Kia vehicles and NHTSA?s announcement of the opening of a Defect Petition for fire cases involving the 2011-14 Sorento and Optima vehicles. Since that time, we have been working cooperatively with NHTSA to analyze the safety performance of these and all Kia vehicles and added additional resources to quickly and effectively address any incidents. Recently, a non-profit consumer advocacy group called the Center for Automotive Safety (CAS) has asked for a recall of Kia vehicles for fire risk and members of the Senate Commerce Committee have asked Kia for additional information related to non-collision fires in Kia vehicles. These actions have generated additional media reports so we are providing you with additional information to assist you and your teams in addressing customer concerns.

10109670

PITSTOP: DIAGNOSING SIRIUS TRAFFIC ISSUES - This article provides diagnostic information in regards to specific Sirius...

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traffic customer complaints, as detailed in this Article.

10089950

AWD SYSTEM HYDRAULIC ACTUATOR REPLACEMENT - THIS BULLETIN PROVIDES THE PROCEDURE FOR REPLACEMENT OF THE HYDRAULIC...

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ACTUATOR OF SOME ALL-WHEEL DRIVE (AWD) EQUIPPED 2011~2016MY SPORTAGE (SL) VEHICLES, PRODUCED FROM MAY 6, 2010 THROUGH FEBRUARY 19, 2013 AND SOME AWD EQUIPPED 2011~2015MY SORENTO (XMA) VEHICLES, PRODUCED FROM OCTOBER 24, 2009 THROUGH DECEMBER 11, 2014, WHICH MAY EXHIBIT AN INOPERATIVE AWD SYSTEM WITH THE MALFUNCTION INDICATOR LAMP (MIL) ON AND DTCS P1820/1821/1822/1823/1824 (ACTIVE OR IN HISTORY). TO CORRECT THIS CONCERN, REPLACE THE AFFECTED HYDRAULIC ACTUATOR BY REFERRING TO THE APPLICABLE SERVICE PROCEDURE ON KGIS.

10058121

KIA 2011-2016 MY SPORTAGE : THE PROCEDURE FOR REPLACEMENT OF THE HYDRAULIC ACTUATOR ON CERTAIN ALL-WHEEL DRIVE EQUIPPED...

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SPORTAGE VEHICLES, WILL EXHIBIT AN INOPERATIVE AWD SYSTEM WITH MALFUNCTION INDICATOR LAMP. *LJ

Suspension

5 bulletins
11011945

TECHNICAL SERVICE BULLETIN: AIRBAG WARNING LIGHT ON (WTY003) - This bulletin has been revised to include additional information.

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New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to the replacement of the clock spring assembly on 2011MY - 2015MY Sorento (XMa) vehicles. Kia is extending the warranty coverage for the drivers front airbag clock spring assembly on the 2011-2015 MY Sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. This warranty extension addresses failures of the drivers front airbag clock spring, as well as the diagnosis of any concerns related to the airbag warning light.

10164383

This document is a Request for Reimbursement Form sent to the owners along with the notification letter to be used if...

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the customer has paid for repairs to the airbag clock spring assembly.

10164382

WTY003_OWNER: This document is the owner notification letter advising the owners of the warranty extension on the...

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2011-2015 My Sorento Airbag Clock Spring Assembly.

10094571

Q AND A: WTY003 - 2011-2015 MY SORENTO DRIVERS FRONT AIRBAG CLOCK SPRING ASSEMBLY KIA NEW VEHICLE LIMITED WARRANTY...

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EXTENSION Q & A

10089307

AIRBAG WARNING LIGHT ON - THIS BULLETIN PROVIDES INFORMATION RELATED TO THE REPLACEMENT OF THE CLOCK SPRING ASSEMBLY ON...

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2011MY 2015MY SORENTO (XMA) VEHICLES. IF THE AIRBAG WARNING LIGHT IS ON WITH ANY OF THE DTCS LISTED BELOW, FOLLOW THE PROCEDURE OUTLINED TO RESOLVE THE ISSUE.

HVAC & Climate

3 bulletins
10109855

DEFOGGING LOGIC ? NORMAL OPERATION, DISABLING, AND ENABLING - Starting with 2010MY, all Kia vehicles, except Rio (JB),...

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incorporate a defogging logic to prevent the interior windows from becoming excessively fogged. Depending on the specific model, the HVAC control head monitors ambient temperature and/or cabin humidity to determine which settings will best prevent the windows from fogging. If the system detects lower ambient temperature or higher cabin humidity, the defogging logic may automatically switch ON the A/C, and/or set the air intake mode to Fresh Air. If the user changes these settings, the defogging logic will take control again after 3 to 5 minutes, depending on the procedure in this publication.

10109698

HVAC CONTROL UNIT LOGIC IMPROVEMENT - This bulletin provides information related to HVAC controller software upgrade for...

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2014MY Sorento vehicles, produced from January 24, 2013 to September 22, 2013, equipped with Auto (FATC) or Manual HVAC controls.

10109666

TESTING A/C COMPRESSOR FUNCTION USING GDS - This bulletin provides information on a new procedure to test A/C compressor...

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function using the GDS.

Software & Calibration

2 bulletins
10152908

RECENT KIA MEDIA REPORTS, January 25, 2019 Update - Dear Kia Retailer, At Kia, safety is a top priority and we wrote to...

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you last August and again last October to provide you with updates regarding news reports about non-collision fires in Kia vehicles and the status of Kia?s cooperative work with NHTSA.

10145149

DEALER COMMUNICATION - RECENT KIA MEDIA REPORTS - Dear Kia Retailer, You and your customers may have seen recent media...

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reports regarding thermal incidents in Kia vehicles or NHTSA?s announcement of the opening of a Defect Petition for fire cases involving the 2011-14 Sorentos and Optimas, and I want to update you on KMA?s response to this issue. All automobiles contain combustible materials and a vehicle fire may be a result of any number of complex factors which must be carefully evaluated by trained technicians to, if possible, determine its cause and, ultimately, determine if a defect trend exists. At Kia, customer safety is paramount and although both KMA and NHTSA have independently concluded that no defect trends exist, KMA has significantly increased its committed resources to ensure that all thermal incidents are fully evaluated.

Fuel System

2 bulletins
10133169

PITSTOP - INTERMITTENT LACK OF POWER OR HESITATION UPON ACCELERATION - RESTRICTED FUEL LINE - This bulletin has been...

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revised to include additional information. Customers may experience an intermittent lack of power or hesitation upon acceleration. The malfunction indicator lamp may not illuminate or DTC P0087 may be stored (history). This is possibly due to a restricted low pressure fuel line.

10089301

2.4 GDI MIL ON WITH DTC(S) P0263/ P0266/ P0269/ P0272 - THIS BULLETIN PROVIDES INFORMATION ABOUT THE REPLACEMENT OF THE...

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FUEL INJECTORS IN SOME SORENTO (XMA) PRODUCED 12/17/2012~12/11/2014, OPTIMA (QF) PRODUCED 07/28/2013~10/02/2015, OPTIMA (TF) PRODUCED 09/09/2013~07/23/2015 2014~2015MY, AND SPORTAGE (SL) PRODUCED 09/01/2013~12/01/2014, WHICH MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON ALONG WITH DTCS P0263, P0266, P0269 AND/OR P0272. FOLLOW THE PROCEDURE OUTLINED IN THIS BULLETIN TO DIAGNOSE AND REPLACE THE AFFECTED INJECTOR TO CORRECT THE CONCERN.

Hybrid & EV

2 bulletins
10089825

UVO SOFTWARE UPGRADE MEDIA BUTTON INOPERATIVE - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE UVO SYSTEM OF...

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SOME 2014~2015MY SPORTAGE (SL), FORTE (YD), OPTIMA (TF/QF), OPTIMA HYBRID (TF HEV) AND SORENTO (XMA) VEHICLES, WHICH MAY EXHIBIT AN INOPERATIVE UVO MEDIA BUTTON.

10089303

UVO SOFTWARE UPGRADE - MEDIA BUTTON INOPERATIVE - THIS BULLETIN PROVIDES THE PROCEDURE FOR UPGRADING THE UVO SYSTEM OF...

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SOME 2014~2015MY SPORTAGE (SL), FORTE (YD), OPTIMA (TF/QF), OPTIMA HYBRID (TF HEV) AND SORENTO (XMA) VEHICLES, WHICH MAY EXHIBIT AN INOPERATIVE UVO MEDIA BUTTON.

Tires & Wheels

1 bulletin
10115244

CUSTOMER SATISFACTION BULLETIN 2016-06 - RETIRED.

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SEE WARRANTY BULLETIN 2017-09 (SC147).