2020 Kenworth W900 TSBs
32 Technical Service Bulletins across 13 categories
Categories
Software & Calibration
7 bulletinsThe Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the...
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latest prognostics bulletin verbiage.
The PACCAR Powertrain Prognostics Webcast video link has been removed.
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It will be included with updated information at a later date.
Kenworth - The Warranty section has been updated to include Peterbilt-specific SRT codes for cross-division repair...
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filing.
Bogie Crossmember Torque Value Update - Procedure has been updated to correct torque values.
Certain vehicle model years 2020-2025 K270, K370, T270, T280, T370, T380, T480, T680, T880, W900 chassis have updated...
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Greenhouse Gas (GHG) labels available for installation.
Condition, Chassis Affected, and Warranty sections updated with the following verbiage E311 must be flagged and open in...
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Service Information Record (SIR) at the time of RO open date to qualify. Also, Through Standard Warranty or any applicable active Extended Warranty verbiage was removed from Warranty section.
Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer.
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The issue can be temporarily resolved using any one of the included procedures.
Engine
7 bulletinsKW & PB DEF Quality Sensor part number Q21-6127-001 for Cummins X15 engines has been added to this warranty policy.
Procedure pictures updated for clarity.
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When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process but must be used alongside Cummins troubleshooting steps. Cummins Quickserve will reference this bulletin for fault codes 555 or 556.
SAFETY RECALL Additional chassis have been included.
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The chassis list has been updated. Certain T370 / T440 / T470 / T480 / T660 / T680 / T800 / T880 / W900 / C500 chassis may be equipped with air tank reservoirs that have less than twelve times the combined volume of all service brake chambers which fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.121, Air Brake Systems.
Certain chassis with Engine Model Year 2016-2021 PACCAR MX-11/MX-13, or EPA13 and EPA21 Cummins ISX12/ISX15/X15 engines...
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that had a previously failed DEF sensor and with DEF sensor software disabled due to industry DEF sensor shortages will now be able to receive a replacement DEF sensor, DEF tank heater coolant control valve, and re-enabled DEF diagnostic software. Please note that chassis equipped with PACCAR PX engines will be eligible for this repair at a future date when software is available.
This campaign is the final opportunity to replace the oil filter screw cap to reduce occurrences of broken bypass valve tabs.
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Broken oil valve tabs can cause oil flow obstruction to critical engine parts, resulting in serious engine damage. Customers that do not receive this repair may be responsible for progressive engine damage caused by broken oil bypass valve tabs.
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with...
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Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.
Kenworth is providing guidance for PACCAR MX Engine Composite Oil Pan leak troubleshooting to avoid over-repairs and to...
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provide warrantable repair guidance. Oil leaks, if not repaired, can lead to severe engine damage.
Electrical
4 bulletinsFix-As-Fail Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available.
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As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.
Fix-As-Fail The Battery Management System (BMS) may report the incorrect battery condition.
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Additional diagnostics are available to correctly determine and repair the root cause of the issue.
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the...
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appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
Other
2 bulletins"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes.
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2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
Information only: In 2020, Peterbilt and Kenworth began using the same M10, M12, M16, and M20 frame fasteners on all vehicles.
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Torque specifications for these fasteners are different from previous fasteners.
Air Bags & Safety
2 bulletinsSafety Recall Repair parts and procedures are now available.
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On certain Kenworth model years 2018 through 2024 C500/T660/T800/W900 trucks with Sears Atlas 70 or 80 series seats, a spacer was installed on the seatbelt mounting assembly. In a severe collision, the ICP bar may fail, increasing the risk of injury.
Safety Recall Interim Notification On certain Kenworth model year 2018 through 2024 C500/T660/T800/W900 trucks with...
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Sears Atlas 70 or 80 series seats, an additional spacer was installed on the seatbelt mounting assembly. In a severe collision, the ICP bar may fail allowing the seatbelt to slip, increasing the risk of injury. This bulletin will be updated when repair parts and procedures become available.
Fuel System
2 bulletinsDue to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile...
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Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation
Non-Safety Campaign The end cap welds on certain fuel tanks may not meet internal quality standards due to improper weld equipment settings.
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The fuel tanks will be replaced.
Body & Paint
2 bulletinsInformation Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter...
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fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broken quarter fenders or complete separation if undetected or un-remedied.
Information Only Windshield washer pumps have a high No Trouble Found rate.
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Washer pumps may fail to spray due to a clogged filter.
Brakes
1 bulletinCertain C500/T440/T470/T660/T680/T800/T880/W900 chassis may have air tank reservoirs that do not meet air volume...
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requirements per FMVSS/CMVSS 121 Air Brake Systems. This bulletin will be updated when repair parts and procedures are available.
Steering
1 bulletinSafety Recall Interim Notification - The Dana D-Series front axle steer arm fasteners that attach the steer arm to the...
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steering knuckle may fail, increasing the risk of a crash or injury. Repair information will be added when a repair procedure and parts are available.
Transmission
1 bulletinFix-As-Fail - Prior versions of Eaton Endurant transmission software may be prone to setting Linear Clutch Actuator...
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(LCA) fault codes leading to possible LCA hardware replacement.
HVAC & Climate
1 bulletinInformation Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the...
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A/C compressor.
Pre-Delivery & Maintenance
1 bulletinInformation Only This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke...
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Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
Tires & Wheels
1 bulletinNon Safety Campaign: Holland Series FW17 fifth wheel handles may remain in an unlocked position when coupling to a...
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parked trailer.