2021 Kenworth T880 TSBs
65 Technical Service Bulletins across 10 categories
Categories
Engine
25 bulletinsAn exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and MX-13 engines.
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This update provides customers with additional time to service their trucks before a DEF-related derate occurs. The software is being offered to customers in alignment with recently updated regulatory agency guidance.
"An optional software update will be available on 07/06/2026 for chassis equipped with EMY 2021B-2023PACCAR MX-11 and MX-13 engines.
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This update provides customers with additional time to service theirtrucks before a DEF-related derate occurs. The software is being offered to customers in alignment withrecently updated regulatory agency guidance."
"KW & PB 14 fuel injector part numbers (seven for MX-11 and seven for MX-13 engines) have been added to this warranty...
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policy."
EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX...
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engines.
Expiration Date Format Update - Certain EPA21 compliant PACCAR MX-13 engines were built with intake valve springs that could fail.
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This failure can cause significant damage to the engine. New intake valve springs will be installed.
Engine Air Filter Servicing UPDATE - Procedures are available to support the maintenance, service intervals, and intake...
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system inspection process for all engine air intake system components.
EPA17-24 MX-13 Fuel Injector Connector - This bulletin has been revised to include EPA24 PACCAR MX-13 engines.
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector.
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Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, ! next to DNR/DNRP indicator, - in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
Procedure pictures updated for clarity.
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When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process but must be used alongside Cummins troubleshooting steps. Cummins Quickserve will reference this bulletin for fault codes 555 or 556.
The parts section has been updated for clarity.
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The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, ! next to DNR/DNRP indicator, - in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector.
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Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, ! next to DNR/DNRP indicator, - in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector.
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Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, ! next to DNR/DNRP indicator, - in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
SAFETY RECALL Additional chassis have been included.
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The chassis list has been updated. Certain T370 / T440 / T470 / T480 / T660 / T680 / T800 / T880 / W900 / C500 chassis may be equipped with air tank reservoirs that have less than twelve times the combined volume of all service brake chambers which fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.121, Air Brake Systems.
PACCAR MX-11 & MX-13 EPA2021 Fuel Filter Drain & Change Info Incorrect fuel filter drain and replacement procedures...
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on EPA21 MX-11 and MX-13 engines can result in the following Debris and contaminants introduced into the high-pressure fuel system. Denial of warranty claims for injector and/or fuel system faults. Misfire, rough running, engine knock, and other associated faults and symptoms. Correct fuel filter procedures are outlined in attached service documentation.
Certain chassis with Engine Model Year 2016-2021 PACCAR MX-11/MX-13, or EPA13 and EPA21 Cummins ISX12/ISX15/X15 engines...
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that had a previously failed DEF sensor and with DEF sensor software disabled due to industry DEF sensor shortages will now be able to receive a replacement DEF sensor, DEF tank heater coolant control valve, and re-enabled DEF diagnostic software. Please note that chassis equipped with PACCAR PX engines will be eligible for this repair at a future date when software is available.
PACCAR will reimburse customers for the local purchase of in-tank fuel additive for EPA2021 compliant MX engines.
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This is a one-time reimbursement. Only customers who have received E290 injector cleaning qualify for this reimbursement. See bulletin for limits and purchase tracking requirements.
Certain Model Year 2021-2024 chassis with PACCAR MX engines and optional fuel filter restriction virtual gauge may...
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display incorrect restriction levels. The virtual gauge will be temporarily disabled until a revised sensor strategy is developed.
This campaign is the final opportunity to replace the oil filter screw cap to reduce occurrences of broken bypass valve tabs.
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Broken oil valve tabs can cause oil flow obstruction to critical engine parts, resulting in serious engine damage. Customers that do not receive this repair may be responsible for progressive engine damage caused by broken oil bypass valve tabs.
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with...
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Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.
Kenworth is providing guidance for PACCAR MX Engine Composite Oil Pan leak troubleshooting to avoid over-repairs and to...
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provide warrantable repair guidance. Oil leaks, if not repaired, can lead to severe engine damage.
Engine Model Year 2021B and later PACCAR MX-11 and MX-13 Fuel Injector Adjustment During First C Service
nformation Only New Level 1 required tools are available to support MY21B MX engines.
Non-Safety Campaign: Certain DC tools were incorrectly calibrated.
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The resulting torque issue could affect the EPA21 MX-11 and MX-13 Oil Pan and/or the Exhaust Manifold.
Information Only: Due to differences between the PACCAR MX-11 or MX-13 2021A and 2021B engines, technicians must be able...
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to identify which of these engines are in a chassis.
Software & Calibration
14 bulletinsThe verbiage in the Introduction section has been updated.
The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the...
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latest prognostics bulletin verbiage.
"The software is not yet available.
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The bulletin will be updated when more information is available."
"KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair...
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procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note boxes for clear instructions."
The PACCAR Powertrain Prognostics Webcast video link has been removed.
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It will be included with updated information at a later date.
Kenworth - The Warranty section has been updated to include Peterbilt-specific SRT codes for cross-division repair...
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filing.
Procedures have been updated to include additional truck models in the service intervals table.
The attached procedures document has been updated with more detail and explanations.
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This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
Bogie Crossmember Torque Value Update - Procedure has been updated to correct torque values.
The Parts section has been updated to clarify that freight charges for safety recall orders should not be passed on to...
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the end customer.
Certain vehicle model years 2020-2025 K270, K370, T270, T280, T370, T380, T480, T680, T880, W900 chassis have updated...
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Greenhouse Gas (GHG) labels available for installation.
Condition, Chassis Affected, and Warranty sections updated with the following verbiage E311 must be flagged and open in...
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Service Information Record (SIR) at the time of RO open date to qualify. Also, Through Standard Warranty or any applicable active Extended Warranty verbiage was removed from Warranty section.
FIX-AS-FAIL Updated procedures and claim filing information.
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EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Refer to E300 for in-tank additive information
FIX-AS-FAIL Updated procedures and claim filing information.
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EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Refer to E300 for in-tank additive information
Electrical
8 bulletinsThe procedure has been updated to include additional steps for verifying the software level on the vehicle electronic...
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control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
Fix-As-Fail Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available.
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As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.
Information Only C hassis equipped with MY2021 B EPA emission s standards will be shipped through atleast ...
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the end of the 2021 calendar year without particulate matter (PM) sensors installed .
Safety Recall Cummins Fuel Rail Leak NHTSA ID: 21V391 / TC: 2021-323, Cummins Recall: C2423.Cummins PX9 and ISX12 fuel...
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rails may leak around a sealing washer, potentially resulting in fuel leaks.Undetected prolonged diesel fuel spray in the presence of an ignition source may increase the risk of fire.
Non-Safety Campaign The batteries may drain quickly due to the VECU not going to sleep.
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Updated VECU software is available to resolve the issue.
Fix-As-Fail The Battery Management System (BMS) may report the incorrect battery condition.
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Additional diagnostics are available to correctly determine and repair the root cause of the issue.
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the...
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appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
Body & Paint
6 bulletinsIncorrect air filters may be inadvertently installed in certain chassis equipped with under-hood Donaldson air filter...
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housings.
Troubleshooting procedures for 2.1m cab power windows are now available.
Information Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter...
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fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broken quarter fenders or complete separation if undetected or un-remedied.
Information Only Windshield washer pumps have a high No Trouble Found rate.
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Washer pumps may fail to spray due to a clogged filter.
PACCAR has determined that all Set Forward Front Axle (SFFA) models with the PACCAR 20K front steer axle and wide-based...
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tires have the potential to experience a shimmy or shake in the front axle. Wide-based tires include any series tires with widths of 385 mm or higher. This is due a lack of friction in the current axle rotating components. Replacing the thrust roller bearing with a thrust washer assembly creates enough friction to eliminate the shimmy.
Fix-As-Fail: The seal on T680, T880, and W990 windshields may be delaminated.
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Replace the windshield and encapsulated seal to resolve the issue.
Transmission
3 bulletins24PBE_24KWE RH Shift Stalk Update Warranty section has been updated with revised verbiage for picture requirements.
Safety Recall INTERIM NOTIFICATION Parts are not currently available for this safety recall.
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This bulletin will be updated once repair parts are available. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the transmission may result in the vehicle becoming disabled after it comes to a stop thereby increasing the risk of crash or injury. A transmission fault will appear on the dash display if communication is lost.
Fix-As-Fail - Prior versions of Eaton Endurant transmission software may be prone to setting Linear Clutch Actuator...
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(LCA) fault codes leading to possible LCA hardware replacement.
Brakes
3 bulletinsCertain C500/T440/T470/T660/T680/T800/T880/W900 chassis may have air tank reservoirs that do not meet air volume...
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requirements per FMVSS/CMVSS 121 Air Brake Systems. This bulletin will be updated when repair parts and procedures are available.
There is currently a repair procedure available for T680E and T880E chassis that will address issues caused by the...
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previous BEV2 R5.00_002 software update. This repair involves replacement of the Bendix ABS control module with an updated version and a software update to R5.00_003.
Information Only - Driver Performance Assistance (DPA) Coasting and Braking Scores Not Incrementing, Stays at 50%.
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The average score will never change nor create driver assistance popups based upon drivers actions. A future software update will resolve the issue. This bulletin will be updated when the software update becomes available.
Other
2 bulletinsCertain Kenworth EMY 2022 T680, T880 and W990 chassis may not contain an EAS operators manual in the vehicles glovebox...
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literature packet.
"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes.
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2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
Fuel System
2 bulletinsDue to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile...
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Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation
A DPF regeneration two-position switch parameter is causing inhibited DPF regeneration.
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A parameter update, via Cummins Insite, restores proper DPF regeneration function.
Steering
1 bulletinSafety Recall Interim Notification - The Dana D-Series front axle steer arm fasteners that attach the steer arm to the...
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steering knuckle may fail, increasing the risk of a crash or injury. Repair information will be added when a repair procedure and parts are available.
HVAC & Climate
1 bulletinSafety Recall Interim Notification - Certain Mahle HVAC control heads may have a soldering defect which may result in inoperative HVAC controls.
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Inoperative HVAC defrost may reduce driver visibility, increasing the risk of an accident. This bulletin will be updated when parts become available.