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2017 Kenworth C500 TSBs

22 Technical Service Bulletins across 10 categories

Engine

5 bulletins
11028314

Procedure pictures updated for clarity.

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When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process but must be used alongside Cummins troubleshooting steps. Cummins Quickserve will reference this bulletin for fault codes 555 or 556.

11024956

SAFETY RECALL Additional chassis have been included.

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The chassis list has been updated. Certain T370 / T440 / T470 / T480 / T660 / T680 / T800 / T880 / W900 / C500 chassis may be equipped with air tank reservoirs that have less than twelve times the combined volume of all service brake chambers which fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.121, Air Brake Systems.

10238382

Certain chassis with Engine Model Year 2016-2021 PACCAR MX-11/MX-13, or EPA13 and EPA21 Cummins ISX12/ISX15/X15 engines...

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that had a previously failed DEF sensor and with DEF sensor software disabled due to industry DEF sensor shortages will now be able to receive a replacement DEF sensor, DEF tank heater coolant control valve, and re-enabled DEF diagnostic software. Please note that chassis equipped with PACCAR PX engines will be eligible for this repair at a future date when software is available.

10225578

Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with...

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Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.

10164378

Fix-As-Fail - Composite fittings used in the cooling system may crack, resulting in coolant leaks.

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Brass fittings are available to replace the composite fittings.

Electrical

5 bulletins
10201965

Fix-As-Fail Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available.

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As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.

10177021

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the...

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appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

10173212

Information Only Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead...

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to water intrusion and corrosion in some vehicles.

10173205

Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.

10116372

Non-safety Campaign: Some vehicles were equipped with a power fuse harness covered with an aluminum-faced tape in the...

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battery box area.

Other

2 bulletins
11037541

"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes.

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2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."

10173583

DEF tank covers may become loose and potentially crack on vehicles built before October 2019 with DEF tank part number...

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M86-6221-003**(TANK-DEF MEDIUM ASSY) and M86-6222-003**(TANK-DEF LARGE, ASSY). Resolution is to resolve the vibration on the tank cover by adding bottom tank washers.

Software & Calibration

2 bulletins
11032293

The attached procedures document has been updated with more detail and explanations.

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This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.

10169787

Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer.

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The issue can be temporarily resolved using any one of the included procedures.

Brakes

2 bulletins
10254164

Certain C500/T440/T470/T660/T680/T800/T880/W900 chassis may have air tank reservoirs that do not meet air volume...

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requirements per FMVSS/CMVSS 121 Air Brake Systems. This bulletin will be updated when repair parts and procedures are available.

10177935

Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking

HVAC & Climate

2 bulletins
10168703

Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the...

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A/C compressor.

10164401

Fix-As-Fail - C500, T440/T470, T800, W900 chassis HVAC Controllers may become unresponsive after rotating the temperature control knob quickly.

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HVAC Controllers with improved firmware are available to resolve this issue.

Body & Paint

1 bulletin
10188550

Information Only Windshield washer pumps have a high No Trouble Found rate.

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Washer pumps may fail to spray due to a clogged filter.

Transmission

1 bulletin
10185190

Fix-As-Fail - Prior versions of Eaton Endurant transmission software may be prone to setting Linear Clutch Actuator...

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(LCA) fault codes leading to possible LCA hardware replacement.

Pre-Delivery & Maintenance

1 bulletin
10165583

Information Only This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke...

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Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).

Suspension

1 bulletin
10128643

Fix-As-Fail ? There is an updated plug to fix leaking steer axle hubcaps.