2022 Jeep Wagoneer TSBs
547 Technical Service Bulletins across 17 categories
Categories
Electrical
114 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Front HDMI Port or Front Passenger Display Module (FPDM) Not Projecting Video
Battery Pack Control Module (BPCM) Software Update Customers must experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician must find that the following Diagnostic Trouble Code (DTC) has been set: P0AD4 - Hybrid Battery Pack Air Flow System Insufficient Air Flow. Customers may experience the following: Poor battery performance or charging. The vehicle may not start This bulletin involves updating the BPCM with the latest available software.
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...
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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
MODULE - STEERING CONTROL
MODULE - STEERING CONTROL
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure
MODULE - STEERING CONTROL & COLUMN
High Voltage Air Conditioning Refrigerant Dye
Tire Pressure Monitor (TPM) Warning Lamp On Or Flashing.
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Sensor(s) Not Reading And Or Showing Dashes.
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
" No Crank, No Start, Start Stop Inoperative.
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P2AF5-00 - Starter Relay 3 Stuck On, P2AF6-00 - Starter Relay 3 Stuck Off"
"Video Routing Module Verify Z part number availability.
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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them."
The Instrument Panel Cluster (IPC) Displays Wipe Sensor Message
SENSOR - BATTERY
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Service Air Suspension Message In Cluster.
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Ride Height Sensor and System Performance Diagnostic Trouble Code(s) (DTCs) In Below Freezing Temperatures.
"R1H Radio T27.38 USB Software Update Customers may experience one or more of the following: Uconnect phone improvements.
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Incorrect Navigation units shown. Navigation feature shows no road name with a straight road at times when not setting up a navigation route. Missing radio stations. Accessibility settings are missing. Incorrect phone widget. Radio freezes. The Hybrid/EV screen display is blank when the user switches to the dark mode theme. Hybrid/EV pages are inoperative. Radio display is off when starting the vehicle. The display will restore to normal operation after roughly one minute of run time. (Rearview Camera (RVC) Functions Normally). Radio screen is black (RVC Functions Normally). USB mode changes on its own. Remotely Operated Vehicle (ROV) Firmware Over The Air (FOTA) scheduling improvements. Apps downloaded for one connected profile are being shared with other local profiles. Profile creation process is slow to respond. Camera soft-keys are slow to respond when selecting the reverse or forward camera displays. The FamCam ""X"" button is missing. SiriusXM radio resets. Radio resets. The RVC zoom feature lags. Voice Recognition (VR) is stuck in listening mode. Android Auto resets. Android Auto disconnects. Apple CarPlay disconnects. Missing battery voltage information. Rear Seat Alert (RSA) reminder is inoperative. The menu bar is missing from the display. The Wi-Fi application is missing. Music playback is inoperative. Invalid FOTA pop-up message displays. The Assisted Call features audio is inoperative. This bulletin involves updating the R1H radio software level to T27.38. "
Battery Drain Suspected or "Identified" From USB or Media Hub
WIRING - ELECTRIC POWER STEERING
"Radio Over The Air Update to U29.42 Software Version Customers may experience one or more of the following: Incorrect navigation units.
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Accessibility settings missing. Missing radio stations. Incorrect phone widget. Radio freeze. Blank hybrid screen. Screen Off at start up. Rearview Camera (RVC) functions normally. USB mode changes on its own. ROV FOTA scheduling. Apps downloaded for one connected profile are being shared with other local profiles. Profile creation delay. Camera softkeys delayed, reverse and forward camera displays black radio screen. RVC functions normally. FamCam ""X"" button missing. SXM reset. RVC zoom lagging. VR stuck in listening mode. Android Auto/Car Play disconnect. Missing battery voltage icon. Rear seat reminder inop. Missing menu bar. Radio resets. Missing Wifi app. Android Auto radio reset. Music playback inop. Invalid FOTA popup. Assisted Call audio inop. Hybrid pages inop. In addition, the following software enhancement is available: Uconnect phone improvements. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T25.50 to U29.42. NOTE: The national launch for the FOTA is expected to begin July 31, 2024."
Low Battery, No Crank No Start, Cluster Message Service Keyless System, Intermittent Power Liftgate Operation
Security Gateway Module Battery Voltage - Circuit Voltage Below Threshold - DTC B2199-16 Repair Action : 1) Check OR Replacing cabling.
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2) Check OR Replacing connector. 3) Check the battery is good OR Replacing battery. 4) Check OR Replacing FUSE. 5) Check SGW terminal. Battery Voltage - Circuit Voltage Above Threshold - DTC B2199-17 Repair Action : 1) Check OR Replacing cabling. 2) Check OR Replacing connector. 3) Check the battery is good OR Replacing battery. 4) Check OR Replacing FUSE. 5) Check SGW terminal. CAN Bus- [C-CAN1] (Node mute) or CAN Bus Off Performance- (Bus off failure) - Check DTC in DTC matrix Repair Action: 1) CAN Lines Check 2) Read Fault memory of all nodes 3) Check and download the right calibration file for current vehicle configuration Ethernet Bus Failure - Check DTC Repair Action: 1) CAN Lines Check 2) Read Fault memory of all nodes 3) Check and download the right calibration file for current vehicle configuration ECU-In-Plant-Mode - B235A-00 Repair Action: Install Calibration file with correct policy Ecu Internal Performance - Internal Electronic Failure - DTC B22A9-49 Repair Action: 1. If its in store clear and check again if DTC shows up. 2. Check battery voltage 3. Issue still exist then change ECU ECU Not Programmed / Flash Required (No Valid Application) - DTC C221C-00 Repair Action: 1. Reflash ECU with correct file Control Module Security Certificate Missing/Invalid - DTC U3033-00 or U3033-01 Repair Action: 1. Check connectivity 2. Ethernet network 3. Flash with the latest FOTA App Code 4. Flash the cert store with correct certificate 5. Clear Faults
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
B22A9-49-ECU Internal Performance-Internal Electronic Failure Sets in the Security Gateway Module (SGW) Erroneously
Video Router After Battery Drainage VRM do not work.
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Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them.
Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate After a Recent Module Replacement
Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate After a Recent Module Replacement
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0604-00 - Internal Control Module Random Access Memory Ram Error. ? P060C-00 - Internal Control Module Main Processor Performance. This bulletin involves reprogramming the PCM with the latest available software.
Central ADAS Decision Module CADM LO Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Rear corner radar Lost communication with right or left rear radar (U02B6/U02B7).
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Follow the procedure for the DTC. If the DTC is still active proceed with doing radar Pin Unlock and complete a radar swap. After doing a proper swap vehicle will need to be driven to calibrate. If the issue does not follow the radar, then proceed with changing wiring on the side that is causing the issue.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Flash: Power Liftgate Module (PLGM) Enhancements Customers may experience: ? Liftgate does not operate with power, must operate manually.
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? Double switch press causes the liftgate to go into manual mode. ? Battery drain after liftgate is closed following an opening obstruction. This bulletin involves reprogramming of the PLGM with the latest available software.
Radio Over The Air S24.18 Updating to S26.18 Software Version Customers may experience one or more of the following: ?...
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**Navigation signal drops out; maps not loading on the Instrument Panel Cluster (IPC) display. ? Cannot change satellite stations, display shows one station on screen but is playing another.** ? Battery drain. ? Black screen after clicking 9accept9 at start up (Rearview camera functions normally). ? Radio resets (Rearview camera functions normally). ? Wireless connectivity device disconnect. ? Wireless connectivity disconnecting. ? CarPlayT icon does not appear in device manager. ? Audio disruptions. ? SXMT inoperative. ? Audio mute. ? Passenger screen blank. ? Passenger screen apps missing. ? Missing profiles icon. ? IPC displays incorrect audio source. ? Radio is slow to respond. ? Trailer tire pressure configurations deleted. ? Steering wheel controls skipping SXM channels. ? Recent calls not displayed. ? Phone audio playing when ignition is off. This software update also has the following enhancements: ? Icon size/layout improvements. ? Carplay/Android AutoT improvements. ? Uconnect Phone improvements. ? FOTA improvements. ? Passenger screen camera app improvements. ? Voice Recognition (VR) command improvements. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.18 to S26.18. NOTE: National launch for this FOTA update is expected to begin November 18, 2022.
Camera Washers Inoperable Customers may comment on one or more of the following: ? Camera washers are not spraying fluid (front and/or rear).
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? A washer fluid leak behind the front fascia/grille, above the rear of the headliner, or liftgate. This bulletin involves inspecting the camera washer spray system and possibly securing any loose fluid line Connections.
Battery Drain, No Start, Power Liftgate Inoperative
Enabling A New Power Side Step Module.
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one of the following Diagnostic Trouble Codes (DTCs) have been set: ? **P0604-00 - Internal Control Module Random Access Memory Ram Error.** ? P060C-00 - Internal Control Module Main Processor Performance. This bulletin involves reprogramming the PCM with the latest available software.
Central ADAS Decision Module CADM LO Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Rear corner radar Lost communication with right or left rear radar (U02B6/U02B7).
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Follow the procedure for the DTC. If the DTC is still active proceed with doing radar Pin Unlock and complete a radar swap. After doing a proper swap vehicle will need to be driven to calibrate. If the issue does not follow the radar, then proceed with changing wiring on the side that is causing the issue.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Air Suspension Control Module (ASCM) Wheel Acceleration Sensor Diagnostic Trouble Codes (DTCs) C15D1-01 And Or C15D2-01.
Flash: Heating, Ventilation and Air Conditioning (HVAC) Module Updates Customers may experience one or more of the...
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following HVAC A/C cool down concerns: ? Insufficient A/C performance for both the first and second row comfort. ? Poor heated/vented seat performance.
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
Battery Drain, No Start, Power Liftgate Inoperative
Stop/Start Disabled Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) have been set: ? P2AF6-00 - Starter Relay 3 Stuck Off. Customers may also experience: ? Start/Stop disabled. This bulletin involves checking connector D3157A is properly connected to the Power Distribution Center (PDC).
Comfort And Convenience Display Module (CCDM) Will Intermittently Change Functions On Its Own
Center Console Bin Separating Front And/Or Rear Console/Armrest Lid Not Closing.
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Lower cover is separating from the lid at the rear. This bulletin involves possibly re-securing and/or replacing the center console/armrest lower cover.
Heated Seat Calibration Update Front row heated seats (driver and/or passenger) will not stay on and shuts itself off...
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in less then **10** minutes while occupied. (Customers will not experience a Malfunction Indicator Lamp (MIL) illumination or Diagnostic Trouble Codes (DTCs) for this symptom/condition). This bulletin involves possibly updating the HVAC module with the latest software, checking the operation of the front heated seats and repairing as required.
Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Code (DTCs) have been set: ? B21DD-84 - System Voltage-Signal Below Allowable Range. ? B21DD-85 - System Voltage-Signal Above Allowable Range. ? C151D-00 - Tire Pressure Sensor Location Undetermined. ? U1517-87 - Body Controller Secret Code-Missing Message. ? B1A71-01 - Passive Entry Antenna 1-General Electrical Failure. ? B1A72-01 - Passive Entry Antenna 2-General Electrical Failure. ? B1A73-01 - Passive Entry Antenna 3-General Electrical Failure. ? B1A74-01 - Passive Entry Antenna 4-General Electrical Failure. ? B1A75-01 - Passive Entry Antenna 5-General Electrical Failure. The customer may also experience one or more of the following: ? ?Fob Left Vehicle? message is displayed on Instrument Panel Cluster (IPC) after a remote start. ? Vehicle no-starts. This bulletin involves updating the RFHM module with the latest available software.
Center Console Bin Separating Front And/Or Rear Console/Armrest Lid Not Closing.
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Lower cover is separating from the lid at the rear. This bulletin involves possibly re-securing and/or replacing the center console/armrest lower cover.
Ambient Temperature Sensor Servicing.
Long Range Camera Front For concern of Central ADAS Decision Module (CADM) setting C2318-49 - Front Camera Internal...
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Electronic Failure and P0602-00 - Control Module Programming Error/Not Programmed, some recently replaced windshield Long Range Front Cameras (LRCF) and CADM(s) have been found with no problems after testing. Prior to replacing the camera, Please Contact FCA Redacted Content. If no response in 15 minutes, please proceed with repair.
Flash: Power Liftgate Module (PLGM) Enhancements Customers may experience: ? Liftgate does not operate with power, must operate manually.
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? Double switch press causes the liftgate to go into manual mode. ? Battery drain after liftgate is closed following an opening obstruction. This bulletin involves reprogramming of the PLGM with the latest available software.
Camera Washers Inoperable Customers may comment on one or more of the following: ? Camera washers are not spraying fluid (front and/or rear).
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? A washer fluid leak behind the front fascia/grille, above the rear of the headliner, or liftgate. This bulletin involves inspecting the camera washer spray system and possibly securing any loose fluid line Connections.
Battery Drain, No Start, Power Liftgate Inoperative
Enabling A New Power Side Step Module.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Front Passenger Display Module (FPDM) Update to S23 Customers may experience the following: Front passenger screen does...
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not work when battery is low during ignition crank This bulletin involves updating the FPDM to repair inoperative operation.
Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Code (DTCs) have been set: B21DD-84 - System Voltage-Signal Below Allowable Range. B21DD-85 - System Voltage-Signal Above Allowable Range. C151D-00 - Tire Pressure Sensor Location Undetermined. U1517-87 - Body Controller Secret Code-Missing Message. B1A71-01 - Passive Entry Antenna 1-General Electrical Failure. B1A72-01 - Passive Entry Antenna 2-General Electrical Failure. B1A73-01 - Passive Entry Antenna 3-General Electrical Failure. B1A74-01 - Passive Entry Antenna 4-General Electrical Failure. B1A75-01 - Passive Entry Antenna 5-General Electrical Failure. The customer may also experience one or more of the following: ?Fob Left Vehicle? message is displayed on Instrument Panel Cluster (IPC) after a remote start. Vehicle no-starts. This bulletin involves updating the RFHM module with the latest available software.
Radio Over The Air S26.15 Updating to S26.18 Software Version Battery drain after hooking up WiTech.
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Black display screen comes on during start up. (Rearview camera functions normally). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.15 to S26.18.
Front Seat Vent Inop Front Seats Vent Inoperative.
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This bulletin involves inspecting and possibly installing a zip tie to secure HVAC vent plenum.
Electric Power Steering (EPS) Module Updates
Electric Power Steering (EPS) Module Updates
Central ADAS Decision Module (CADM) Updates
Video Routing Module Inoperative
SENSOR Intrusion Module
Telematic box module 2
Flash: Memory Seat Module (MSM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC). ? B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may experience the following: ? Memory seat do not save on profiles 1 or 2. ? Easy entry/exit functionality is inoperative. This bulletin involves reprogramming the MSM with the latest available software.
Flash: Memory Seat Module (MSM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC). ? B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may experience the following: ? Memory seat do not save on profiles 1 or 2. ? Easy entry/exit functionality is inoperative. This bulletin involves reprogramming the MSM with the latest available software.
Flash: Memory Seat Module (MSM) Updates This bulletin involves reprogramming the MSM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC). B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may experience the following:Memory seat do not save on profiles 1 or 2. Easy entry/exit functionality is inoperative.
Flash: Seat Massage Module (SMM) Updates This bulletin involves reprogramming the SMM with the latest software available.
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The customer may describe the following: Either one or both massage seats inoperative after the battery was charged from a full drain state.
Video Routing Module Inoperative This bulletin involves reprogramming the Video Routing Module (VRM) with the latestavailable software.
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The customer may experience the following: VRM not turning on during ignition cycle.
Power Side Step Module (PSSM) Update This bulletin involves reprogramming the PSSM with the latest available software.
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The customer may experience one or more of the following:The power side steps still deploy/retract after being disabled (i.e. Power Side Step Store Mode) from the radio settings, this is observed when the vehicle just wakes up from sleep. The PSSM will not be able to enter sleep mode (resulting in a battery drain) the moment the power side step radio setting is changed from ?Auto? to ?Store? mode and closing a door at the same time (changing radio setting within five seconds after a door is closed).
Fog Lamps Inoperable This bulletin involves replacing both fog lamp assemblies due to the harness connector failing.
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The customer may describe inoperable fog lights with a ?Right / Left Front Lighting Service Required? message in the Instrument Panel Cluster (IPC).
P0513-Invalid Skim Key setting in the PCM after programming a replacement ?generic? PCM
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The customer may experience one or more of the following: Active Noise Cancellation (ANC) drone noise between 950 RPM and 1,000 RPM, during a start up. Battery draining. Blinking odometer. Upon further investigation the technician may find the following DTCs have been set: The AMP may set B221F-00 (Amplifier Internal) erroneously, it does not affect Active Noise Cancelation (ANC) performance. If B221F-00 is a stored fault update the AMP with appropriate software. If the fault is active, follow normal DTC diagnostics. Use inspection LOP (18-60-07-AF) to close the active RSU. B2204-00 - ECU Configuration Mismatch.
Power Side Step Module (PSSM) Update This bulletin involves reprogramming the PSSM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) and/or Service Air Suspension Message In Cluster. Upon further investigationthe technician may find the following Diagnostic Trouble Code (DTC): U0422-00 Implausible Data Received From Body Control Module. The customer may also experience one or more of the following: Power side step noise unacceptably loud. The power side steps still deploy/retract after being disabled (i.e. PowerSide Step Store Mode) from the radio settings, this is observed when the vehicle just wakes up from sleep. The PSSM will not be able to enter sleep mode (resulting in a batterydrain) the moment the power side step radio setting is changed from ?Auto? to ?Store? mode and closing a door at the same time (changingradio setting within five seconds after a door is closed).
Flash: Telematics Box Module (TBM) Updates This bulletin involves updating the TBM with the latest software available.
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The customer may describe the following: Message displayed on the radio screen, "Uconnect Box requires service. Pleasevisit an authorized dealer.", with no active or stored Diagnostic Trouble Codes (DTCs) set by TBM or Occupant Restraint Controller (ORC).Error MessageUconnect box ?requires service? message can be triggered by different reasons.For an issue on a new vehicle recently switched to customer mode,please follow the New Vehicle Preparation procedure to resolve Uconnect box require service message. Always fix TBM / ORC DTC issues first.If the issue could not be fixed, then reflash the TBM software. Mobile app remote start or remote lock/unlock works improperly. Remote operation inoperative. Wi-Fi unavailable. Issues logging in and enabling Wi-Fi. SOS calls unavailable.
Flash: Folding Seat Module (FSM) Update This bulletin involves performing a software update and calibration routine on the FSM.
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The customer may describe the following:The third row seats are misaligned between the right and left either in folded or unfolded positions. If a customer hits an obstacle while folding the third row seats, the seats will reverse (obstacle detection). After five obstacle detections in a row, the seat will lose calibration and the seats will be non-functional.Customers will not be able to fold and unfold the seats from one button press.
Radio Screen Black With Audio After Ignition On
Flash: Integrated Center Stack (ICS) Updates This bulletin involves reprogramming the ICS with the latest available software.
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Customer may describe the following: The Heating Ventilation and Air Conditioning (HVAC) toggles switches will not function and one or more of the LED indicators will most likely be lit (HVAC can still be controlled redundantly through radio touch screen controls). Battery drain, if the vehicle sits for a few weeks without starting.
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software.
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Customers may experience a false Malfunction Indicator Lamp (MIL) illumination related to: P0B42-00 - Hybrid/EV Battery Voltage Sense 2 Circuit Low. Customer may also notice:Start/Stop inoperative. Vehicle behaves like it is always operating in gas mode.
Service Electric Power Steering Message On Cluster.
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C0051-54 Steering Wheel Position Sensor Calibration, C0051-64 Steering Angle Set.
Service Air Suspension Message In Cluster.
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C1522-11 Right Front Ride Height Sensor- Circuit Short To Ground.
Air Suspension Compressor Module Assembly Replacement.
PCM If you are replacing a PCM in this vehicle, please review SOL S2225000003 for detailed programming instructions.
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Failure to follow instructions may result in an unresponsive PCM and cannot be recovered.
Flash: Memory Seat Module (MSM) Updates This bulletin involves reprogramming the MSM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC). B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may experience the following:Memory seat do not save on profiles 1 or 2. Easy entry/exit functionality is inoperative.
Flash: Seat Massage Module (SMM) Updates This bulletin involves reprogramming the SMM with the latest software available.
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The customer may describe the following: Either one or both massage seats inoperative after the battery was charged from a full drain state.
Video Routing Module Inoperative This bulletin involves reprogramming the Video Routing Module (VRM) with the latestavailable software.
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The customer may experience the following: VRM not turning on during ignition cycle.
Power Side Step Module (PSSM) Update This bulletin involves reprogramming the PSSM with the latest available software.
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The customer may experience one or more of the following:The power side steps still deploy/retract after being disabled (i.e. Power Side Step Store Mode) from the radio settings, this is observed when the vehicle just wakes up from sleep. The PSSM will not be able to enter sleep mode (resulting in a battery drain) the moment the power side step radio setting is changed from ?Auto? to ?Store? mode and closing a door at the same time (changing radio setting within five seconds after a door is closed).
Fog Lamps Inoperable This bulletin involves replacing both fog lamp assemblies due to the harness connector failing.
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The customer may describe inoperable fog lights with a ?Right / Left Front Lighting Service Required? message in the Instrument Panel Cluster (IPC).
P0513-Invalid Skim Key setting in the PCM after programming a replacement ?generic? PCM
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Flash: Memory Seat Module (MSM) Updates This bulletin involves reprogramming the MSM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC). B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may experience the following:Memory seat do not save on profiles 1 or 2. Easy entry/exit functionality is inoperative.
Flash: Seat Massage Module (SMM) Updates This bulletin involves reprogramming the SMM with the latest software available.
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The customer may describe the following: Either one or both massage seats inoperative after the battery was charged from a full drain state.
Video Routing Module Inoperative This bulletin involves reprogramming the Video Routing Module (VRM) with the latestavailable software.
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The customer may experience the following: VRM not turning on during ignition cycle.
Power Side Step Module (PSSM) Update This bulletin involves reprogramming the PSSM with the latest available software.
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The customer may experience one or more of the following:The power side steps still deploy/retract after being disabled (i.e. Power Side Step Store Mode) from the radio settings, this is observed when the vehicle just wakes up from sleep. The PSSM will not be able to enter sleep mode (resulting in a battery drain) the moment the power side step radio setting is changed from ?Auto? to ?Store? mode and closing a door at the same time (changing radio setting within five seconds after a door is closed).
Fog Lamps Inoperable This bulletin involves replacing both fog lamp assemblies due to the harness connector failing.
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The customer may describe inoperable fog lights with a ?Right / Left Front Lighting Service Required? message in the Instrument Panel Cluster (IPC).
P0513-Invalid Skim Key setting in the PCM after programming a replacement ?generic? PCM
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated for (DT and HD trucks) from S21C.6 to S21D.5 and for (WS) from S21B.5 to S21D.5.The national launch for the FOTA is expected to begin December 22, 2021. Customers may experience one or more of the following:Hissing, water sprinkler or salt shaker noise(WS only). Apple Carplay concerns. Black screen. Loud buzzing noise followed by radio reboot. Unable to switch between media sources while playing SXM. Radio shows screen off when comfort popup appears. Phone won't reconnect when connection is lost. Delete device in settings menu doesn't work. App pages have black background. Radio does not fall asleep with ignition off. Radio unresponsive. CarPlay will not connect.
Heated Seat Calibration Update This bulletin involves updating the HVAC module with the latest software, checkingthe...
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operation of the front heated seats and repairing as required. Customers may comment on the following: Front row heated seats (driver and/or passenger) will not stay on and shutsitself off in less then 15 minutes while occupied. Customers will not experience a Malfunction Indicator Lamp (MIL) illumination or Diagnostic Trouble Codes (DTCs) for this symptom/condition.
Power Side Step Module (PSSM) Update This bulletin involves reprogramming the PSSM with the latest available software.
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The customer may experience one or more of the following: The power side steps still deploy/retract after being disabled (i.e. PowerSide Step Store Mode) from the radio settings, this is observed when the vehicle just wakes up from sleep. The PSSM will not be able to enter sleep mode (resulting in a batterydrain) the moment the power side step radio setting is changed from ?Auto? to ?Store? mode and closing a door at the same time (changing radio setting within five seconds after a door is closed).
Flash: Telematics Box Module (TBM) Updates This bulletin involves reprogramming the TBM with the latest software available.
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The customer may describe the following: Remote operation inoperative. Wi-Fi unavailable. Issues logging in and enabling Wi-Fi. SOS calls unavailable.
Engine
83 bulletinsService transmission/check engine warning indicator for the 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV transmissions that...
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have fault codes P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
If replacing the oil pump on 22-24MY WS 3.0L HO, please follow the diagnostic procedure "09 - Engine, 3.0L GMET6 /...
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Lubrication / PUMP, Engine Oil / Removal and Installation / ENGINE OIL PUMP" to replace the pump without removing the transmission and using the original solenoid.
C0582-00-BRAKE BOOSTER MOTOR "A" PHASE U-V-W CIRCUIT RANGE/PERFORMANCE C058A-00-BRAKE BOOSTER MOTOR "A" POSITION SENSOR...
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CIRCUIT RANGE/PERFORMANCE C058E-00-BRAKE BOOSTER MOTOR "B" POSITION SENSOR CIRCUIT RANGE/PERFORMANCE After performing the diagnostic tests and determines to replace the Brake System Control Module (BSCM) also replace the EBooster. (Send back both Brake Electronic Control Unit and Hydraulic Control Unit for Engineering Analysis) To avoid potential charge-back, only use MOPAR approved brake fluid per the service manual. When filling the brake reservoir, use clean equipment and gloves during repair to avoid cross-contamination.
If replacing the oil pump on 22-23MY WS 3.0L HO, please follow the diagnostic procedure "09 - Engine, 3.0L GMET6 /...
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Lubrication / PUMP, Engine Oil / Removal and Installation / ENGINE OIL PUMP" to replace the pump without removing the transmission and using the original solenoid.
The customers complaint may include a message appearing in the clusters information center stating, See Users Manual For...
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Proper Oil And Fuel or Service Engine See Dealer. The customer may also mention a low power complaint.
Engine Oil Leak
Engine Overheating Customers may experience the following: Engine overheating with "Engine Overheated" message in the Instrument Panel Cluster (IPC).
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NOTE: The vehicle will be operable but at a reduced level of performance This bulletin involves replacing the engine thermostat.
MODULE - ENGINE CONTROLLER
C0582-00-BRAKE BOOSTER MOTOR "A" PHASE U-V-W CIRCUIT RANGE/PERFORMANCE C058A-00-BRAKE BOOSTER MOTOR "A" POSITION SENSOR...
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CIRCUIT RANGE/PERFORMANCE C058E-00-BRAKE BOOSTER MOTOR "B" POSITION SENSOR CIRCUIT RANGE/PERFORMANCE After performing the diagnostic tests and determines to replace the Brake System Control Module (BSCM) also replace the EBooster. (Send back both Brake Electronic Control Unit and Hydraulic Control Unit for Engineering Analysis) To avoid potential charge-back, only use MOPAR approved brake fluid per the service manual. When filling the brake reservoir, use clean equipment and gloves during repair to avoid cross-contamination.
Check Engine Lamp On.
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Warning Messages in the Cluster. U0131 Lost Communication with Power Steering Control Module Set.
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.
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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
MIL-On/Check Engine Lamp (CEL)-On
Mil-On/Check Engine Lamp (CEL)-On
C058E-00 - BRAKE BOOSTER MOTOR "B" POSITION SENSOR CIRCUIT RANGE/PERFORMANCE
"Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: **U0104 - Lost Communication with Cruise Control Module.** P00C6 - Fuel Rail Pressure Too Low - Engine Cranking Bank 1. P06DD - Engine Oil Pressure Control Circuit Performance/Stuck Off. P0604-00 - Internal Control Module Random Access Memory Ram Error. P060C-00 - Internal Control Module Main Processor Performance. This bulletin involves reprogramming the PCM with the latest available software. "
Mil-On/Check Engine Lamp-On
"Ebooster C0582-00-BRAKE BOOSTER MOTOR ""A"" PHASE U-V-W CIRCUIT RANGE/PERFORMANCE C058A-00-BRAKE BOOSTER MOTOR ""A""...
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POSITION SENSOR CIRCUIT RANGE/PERFORMANCE C058E-00-BRAKE BOOSTER MOTOR ""B"" POSITION SENSOR CIRCUIT RANGE/PERFORMANCE After performing the diagnostic tests and determines to replace the Brake System Control Module (BSCM) also replace the EBooster. (Send back both Brake Electronic Control Unit and Hydraulic Control Unit for Engineering Analysis)"
Misfire DTCs, Rough Idle, Valvetrain Noise
"Engine Overheating Customers may experience the following: Engine overheating with ""Engine Overheated"" message in...
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the Instrument Panel Cluster (IPC). NOTE: The vehicle will be operable but at a reduced level of performance. This bulletin involves replacing the engine thermostat."
"MODULE Steering Control Before replacing the steering column control module (SCCM) due to wipers inop, wipers not...
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turning off, wipers not returning to position, heated steering wheel not working and/or steering controls inop, please follow these steps: 1.- Review if there is any active DTC. Refer to service library procedure and follow diagnosis steps. 2.- If failure still present, make sure all the switches', horn's, heated steering wheel, airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from horn, wipers or turn signal is requested and are working. 5.- Disconnect the SCCM fuse for around 30s,and repeat the previous steps to see if failure still present. 6.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. Review the active DTCs. 7.- Before replacing the SCCM disconnect it and reconnect it again. Note: Wipers position is not controlled by SCCM, verify motor wiper status if issue continues. If request from SCCM is sent to BCM, then verify if the communication to wipers is not working properly. If there are no DTC's active, physical defects, steering controls inop, wipers inop, heated steering wheel inop, then SCCM does not need to be replaced."
"Flash: Transmission Control(TCM) Module Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...
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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0300 - Multiple Cylinder Misfire. NOTE: DTC P0300 will be set in the Powertrain Control Module (PCM). No DTCs will be stored in the TCM. Customers may also experience the following: Rough running engine. This bulletin involves reprogramming the TCM with the latest available software"
Flash: Transmission Control Module (TCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0300 - Multiple Cylinder Misfire. NOTE: DTC P0300 will be set in the Powertrain Control Module (PCM). No DTCs will be stored in the TCM. Customers may also experience the following: Rough running engine.
"Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0300 - Multiple Cylinder Misfire (NA Market Only).** P0335 - Crankshaft Position Sensor Circuit. Customers may also comment on one or more of the following: Rough running engine This bulletin involves reprogramming the PCM with the latest available software."
Engine Noise
Check Engine Lamp On.
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Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
Click Or Clicking Noise From Under Hood Near The Fast Down Leveling Valve.
TRANSFER CASE Before replacing a transfer case unit for fault codes C1444-98 and/or C1477-4B, be sure to reference TSB...
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21-048-24 for potential transfer case shift motor replacement
"Transfer Case Active Shift Motor Replacement Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): C1444-98 - T-Case Motor Overuse-Component Or System Over Temperature. C1477-4B - Transfer Case Clutch-Over Temperature. Customers may also comment on the following: ""4WD Overheated Temporarily Unavailable"" message displayed in the Instrument Panel Cluster (IPC). This bulletin involves replacing the transfer case shift motor."
Suspected Engine Coolant Leak
Suspected Engine Coolant Leak
"VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve...
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body replacement."
"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? **P00C6 - Fuel Rail Pressure Too Low - Engine Cranking Bank 1. ? P06DD - Engine Oil Pressure Control Circuit Performance/Stuck Off.** ? P0604-00 - Internal Control Module Random Access Memory Ram Error. ? P060C-00 - Internal Control Module Main Processor Performance. This bulletin involves reprogramming the PCM with the latest available software.
Radio T25.50 Software Update The customer may describe one or more of the following: Battery Drain.
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U0485-00 Implausible Data Received From Radio. Native Voice Recognition (VR) session does not open with wake-up word or steering wheel button. USB playback inoperative. Wireless connectivity media playback inoperative. Radio resets. VR inoperative. Call does not end on the cluster. Seat comfort graphic incorrect. Wireless and Wired CarPlay inoperative. Vehicle positioning (Lat/Long) inoperative. Audio sources inoperative. Profile avatar changes in valet mode. Electric Vehicle (EV) pages inoperative. Scheduled cabin cooling inoperative. Rear seat entertainment audio overlap. Black Screen (Rear view camera will still function normally). Unable to connect second wireless connectivity device. Assist call inoperative. Comfort graphic overlap. Translated text is incorrect. Comfort softkeys incorrect. Unable to exit seat comfort pop-up (Rear view camera will still function normally). Compass inoperative. Wireless connectivity disconnect. Display does not return to idle mode after call. Radio slow response. SXM favorites inoperative. Display switches to Nav on VR prompt. Tutorial App inoperative. Unable to exit EV pages (Rear view camera will still function normally). Dynamic RVC guidelines inoperative. Unable to switch audio sources. European media source (DAB) available on North America vehicles. Wired CarPlay inoperative. Audio sources unavailable after profile switch. Audio repetition stops during incoming calls. Schedule update inoperative. Radio screen freezes (Rear view camera will still function normally). Audio unmuted at door close. Audio loss. Setting preferences will not return to default. Surround view camera inoperative(Rear view camera will still function normally).
Uconnect R1H Radio Software Update Customers may experience one or more of the following: Amplifier module sets...
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Diagnostic Trouble Code U0485 - Implausible Data Received Set. Radio reset (Rearview camera functions normally). Voice Recognition inoperable. Wireless CarPlay inoperable. Audio sources inoperable. Display switches to Nav on VR prompt. Vehicle Positioning (Lat/Long) inoperable. Surround View Camera inoperable (Rearview camera functions normally). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable. FOTA popup won?t dismiss. Ambient Lights Setting inoperable. Call Status on after all ended Favorites available in valet mode. SXM? Favorites inoperable. Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Call does not end on the Instrument Panel Cluster. Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. Schedule update inoperable. USB media source inoperable on front passenger display. SXM? inoperable. Wireless Android Auto inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze (Rearview camera functions normally). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit electric vehicle Pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold inoperable on comfort temperature slider. Setting preferences will not return to default. Display input lagging after CarPlay
Verifying Camshaft Diagnosis
COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered...
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for replacement as a remedy for fluid leak.
Hydraulic tensioner Before replacing any Front End Accessory Drive components, please check Accessory Drive belt routing as per engine sales code.
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Customer complaints may include a noise coming from under de hood described as a squeal, screech, squeak, chirp or "belt related" noise and/or noisy tensioner/pulley. Please check Service Library for any STAR Online publications that may apply. Note: If it is found that the pulleys and/or tensioners are to blame for the noise please use an stethoscope or similar tool to determine the origin of the noise and include it in the narrative.
Flash: Folding Seat Module (FSM) Update The customer may describe the following: ? **Third row seats stuck in...
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down/cargo position and will not return to the upright seat position with the auto up button. Customers will not be able to unfold the seats from one button press.** ? The third row seats are misaligned between the right and left either in folded or unfolded positions. ? If a customer hits an obstacle while folding the third row seats, the seats will reverse (obstacle detection). After five obstacle detections in a row, the seat will lose calibration and the seats will be nonfunctional. **Customers may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? B1F28-54-Third row seat LT- recline motor 1 - missing calibration.** This bulletin involves performing a software update and calibration routine on the FSM.
Check Engine Lamp On.
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Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
Terminal Push Out Of XY235A Causing Check Engine Light, Battery Light, No Crank or Crank No Start, Inoperative HVAC/AC
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
Motor, Power Running Board For issues with a stuck or binding power side step, DO NOT replace the motor or hinge(s).
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The hinges must be cleaned and lubricated at regular intervals. See latest version of Star Online #S2223000044, the vehicle owner's manual, or published service information in Service Library. Replacements of the motor and hinge assembly due to lack of maintenance could be subject to chargeback.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ELEMENT ASSY HEATER BACK If a WS vehicle, built after 8/24/22, comes with heated seats complain of turning itself off...
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after a few minutes or totally inoperative. Prior to repair, please contact FCA Redacted Content If no response in 15 minutes, please do the following: 1. Note any DTCs stored or active during the vehicle scan. 2. Do not discard heater mat if it has been replaced for any reason. 3. Please help engineering gathering more information, share your findings including a scan report with: FCA Redacted Content
Flash: Electric Power Steering (EPS) Module Update The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): ? C2217-00 - Electric Power Steering Module Internal. ? C221F-00 - ECU Not Initialized. ? C1592-00 - Electronic Power Steering Motor Circuit. ? C1593-00 - Steering Torque Sensor Circuit. **The following software enhancement is available: ? Improved diagnostics for DTC C2217.** The customer may also experience one or more of the following: ? Loss of steering assist and illuminated steering light in the Instrument Panel Cluster (IPC). ? Lack of power steering assist at vehicle start up with no DTC. This bulletin involves updating the EPS module with the latest available software.
Customer?s complaint may include a message appearing in the cluster?s information center stating, ?See User?s Manual For...
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Proper Oil And Fuel? or ?Service Engine See Dealer?.
Flash: Folding Seat Module (FSM) Update The customer may describe the following: ? **Third row seats stuck in...
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down/cargo position and will not return to the upright seat position with the auto up button. Customers will not be able to unfold the seats from one button press.** ? The third row seats are misaligned between the right and left either in folded or unfolded positions. ? If a customer hits an obstacle while folding the third row seats, the seats will reverse (obstacle detection). After five obstacle detections in a row, the seat will lose calibration and the seats will be nonfunctional. **Customers may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? B1F28-54-Third row seat LT- recline motor 1 - missing calibration.** This bulletin involves performing a software update and calibration routine on the FSM.
Check Engine Lamp On.
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Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
Terminal Push Out Of XY235A Causing Check Engine Light, Battery Light, No Crank or Crank No Start, Inoperative HVAC/AC
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
Motor, Power Running Board For issues with a stuck or binding power side step, DO NOT replace the motor or hinge(s).
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The hinges must be cleaned and lubricated at regular intervals. See latest version of Star Online #S2223000044, the vehicle owner's manual, or published service information in Service Library. Replacements of the motor and hinge assembly due to lack of maintenance could be subject to chargeback.
Flash: Electric Power Steering (EPS) Module Updates The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): ? **C221F-00 - ECU Not Initialized.** ? C1592-00 - Electronic Power Steering Motor Circuit. ? C1593-00 - Steering Torque Sensor Circuit. ? C2217-00 - Electric Power Steering Module Internal. The customer may also experience one or more of the following: ? Loss of steering assist and illuminated steering light in the Instrument Panel Cluster (IPC). ? Lack of power steering assist at vehicle start up with no DTC. This bulletin involves updating the EPS module with the latest available software.
STARTER Engine Due to starter No Trouble Found claims, please contact FCA Redacted Content prior to repair.
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If no response in 15 minutes, proceed with repair.
Amplifier Engineering is investigating radio audio cuts in and out or audio is muted on some speakers or audio is muted...
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on all speakers with no sound from radio or speakers. Please perform an A-B-A swap analysis on Amplifier/Radio. Contact Engineering at FCA Redacted Content with results before replacing Amplifier/Radio. If no response in 15 minutes, proceed with repair.
Flash: Electric Power Steering (EPS) Module Updates The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Code (DTCs): ? C1592-00 - Electronic Power Steering Motor Circuit. ? **C1593-00 - Steering Torque Sensor Circuit. ? C2217-00 - Electric Power Steering Module Internal.** The customer may also experience one or more of the following: ? **Loss of steering assist and illuminated steering light in the cluster.** ? Lack of power steering assist at vehicle start up with no DTC This bulletin involves updating the EPS module with the latest available software.
Turbo to Charge Air Cooler Quick Connect Loose Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that the one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0101 - Mass Air Flow Sensor Circuit Performance. ? P0236 - Turbocharger/Supercharger Boost Pressure Sensor Performance. Customers may also comment on the following: ? Reduced engine performance. This bulletin involves inspecting turbo to charge air cooler quick connect at the turbo, performing a push-pullpush verification check on the quick connection and ensure it is locked.
Customer may experience a knocking, pinging or rattling noise coming from the engine.
Customer?s complaint may include a message appearing in the cluster?s information center stating, ?See User?s Manual For...
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Proper Oil And Fuel? or ?Service Engine See Dealer?.
Customer?s complaint may include a message appearing in the cluster?s information center stating, ?See User?s Manual For...
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Proper Oil And Fuel? or ?Service Engine See Dealer?.
This bulletin applies to vehicles built on or before October 04, 2022 (MDH 1004XX) equipped with a 3.0L I6 Hurricane HO...
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Twin Turbo ESS
Water Quality When Mixed With Engine Coolant
Hood Ajar Switch Inoperative The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): ? P152E - Engine Hood Switch 2 Circuit High. Customers may also experience: ? Start/Stop system warning light. ? Start/Stop inoperable. ? Remote start inoperable. This bulletin involves replacing the hood ajar switch.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ELEMENT ASSY HEATER BACK If a WS vehicle, built after 8/24/22, comes with heated seats complain of turning itself off...
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after a few minutes or totally inoperative. Prior to repair, please contact FCA Redacted Content If no response in 15 minutes, please do the following: 1. Note any DTCs stored or active during the vehicle scan. 2. Do not discard heater mat if it has been replaced for any reason. 3. Please help engineering gathering more information, share your findings including a scan report with: FCA Redacted Content
Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Flash: Electric Power Steering (EPS) Module Updates The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTCs): ? C1592-00 - Electronic Power Steering Motor Circuit. The customer may also experience a lack of power steering assist at vehicle start up with no DTC. This bulletin involves updating the EPS module with the latest available software.
Warranty Bulletin D-22-08 Fast Feedback Program ? 3.0L I6 SO Twin Turbo Engine, 3.0L I6 HO Twin Turbo Engine, Exhaust...
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Systems, Turbocharger Assemblies, Fuel Components and Cooling Components - 2022 and 2023 Wagoneer and Grand Wagoneer (WS) (Rev. A)
Rolling ESS (engine stop/start) strategy.
Warranty Bulletin D-22-08 Fast Feedback Program - 3.0L I6 HO Twin Turbo Engine, Exhaust System, Turbocharger Assembly,...
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Fuel Components and Cooling Components - 2022 Wagoneer and Grand Wagoneer (WS)
Hood Ajar Switch Inoperative This bulletin involves replacing the hood ajar switch.
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The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): P152E - Engine Hood Switch 2 Circuit High. Customers may also experience:Start/Stop system warning light. Start/Stop inoperable.
Battery Drain, Radio Or Cluster Will Not Shut Off After Engine Off
Battery Drain, Radio Or Cluster Will Not Shut Off After Engine Off
HEADLAMP ASSY Please contact engineer FCA Redacted Content prior to replacing, if no response within 15 minutes proceed...
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with repair.
Rolling ESS (engine stop/start) strategy.
Rolling ESS (engine stop/start) strategy.
Flash: Drivetrain Control Module (DTCM) Updates This bulletin involves reprogramming the DTCM with the latest available software.
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The customer may describe one or more of the following: ?Service 4WD warning? displayed in the Instrument Panel Cluster (IPC). A binding or heavy steering feel when making sharp turns at low speeds. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DiagnosticTrouble Codes (DTCs) have been set:C1423-64 -Transfer Case Internal Performance-Signal Plausibility Failure. C149E-64 - Transfer Case Motor Position Sensor-Signal Plausibility Failure.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Flash: Hybrid Control Processor (HCP) Updates This bulletin involves updating the HCP with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DiagnosticTrouble Code (DTC) has been set: P1C64 - Hybrid Perf - Engine Speed Below Target During Autostart. In addition, customers may experience the following concern: During a stop-start event, the autostart fails and the AutoPark engages.
Other
73 bulletinsThe Handsfree Kick Feature Does Not Work Or Works Intermittently.
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
RACK KIT - REMOVABLE
RACK KIT - REMOVABLE
Part Number is more precise than "Up to and Including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
BOLT - HEX FLANGE HEAD
No Crank, No Start, Start Stop Inoperative
" CUSTOMER SATISFACTION NOTIFICATION NORTH AMERICA 26B Thermostat"
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
SOS Button Inoperative And Or Unavailable.
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B1552-2A Code Set.
COOLER - AUXILIARY LOW TEMPERATURE
2nd Row Seats Will Not Fold Forward When The Release Button Is Pressed And/Or Difficult To Relatch When Returning To The...
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Seated Position.
Buzz Squeak Rattle From Right Rear Headliner Area.
CARRIER PLANETARY & SHAFT KIT - OUTPUT
CENTER STACK - VEHICLE FEATURE CONTROLS
Buzz Squeak Rattle (BSR) From Upper Left Dash Area.
CARRIER PLANETARY & SHAFT KIT - OUTPUT
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
Customer Satisfaction Notification 26B Thermostat
Buzz Squeak Rattle (BSR) From Upper Left Dash Area
"Power Side Steps Reverse, Stop In Motion, Do Not Deploy Or Stow, And May Have a Chirp Noise."
Remote Keyless Entry (RKE) Button Functions Does Not Work, Intermittent Vehicle Response When Using the RKE, Key Not...
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Programmed
PSU Oil Pump Assy
2nd Row Center Seat Lazy Or Slow When Folding.
3rd Row Seat Shakes Or Vibrates When Folding.
Buzz Squeak Rattle (BSR) From Rear Of Vehicle On Rough Road Or Over Bumps.
Long Range Camera Front Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Third Row Headrest Fold Flat Inoperative Third row headrest does not lock in the seating position.
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This bulletin involves inspecting and possibly reattaching the actuator cable.
Third Row Seat Won't Fold Due To Bent Lever Customers may comment on the following: ? Third row manual seat will not...
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lock in the recline position and will not fold flat with rear pull strap. This bulletin involves inspecting and possibly adjusting the seat bracket tab to clear the cargo tub.
First Row Headrest Damaged And/ Or Will Not Adjust First Row Headrest Damaged And/ Or Will Not Adjust.
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This bulletin involves inspecting and possibly replacing the first row active headrests.
Second Row Headrest Fold Flat Inoperative ? Second row seat does not fold flat.
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? Seat does not perform easy entry release to enter third row seating. ? Seat headrest does not fold with electronic fold button. This bulletin involves inspecting and possibly reattaching the actuator cable(s).
Front Seat Bolster Adjustment Inoperable Customers may comment on the following: ? One or both front seat cushion bolster adjustments are inoperable.
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This bulletin involves inspecting and possibly adjusting the routing on the seat supply hose.
Power Side Step Does Not Operate Or Operates Intermittently
Blind Spot Warning Message On Instrument Cluster.
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Mid Range Radar Wrong Mounting Diagnostic Trouble Code.
Rattle Buzz Noise From Left Front Dash Area.
No crank/No start with no DTC?s
Squeak from the Center Console Area
Vehicle is a no crank/no start with the following DTCs, as well as a no crank/no start condition: U0164, U0140, U0151,...
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U0155
Long Range Camera Front Part Number is more precise than "Up to and Including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
2nd Row Center Seat Lazy Or Slow When Folding.
3rd Row Seat Shakes Or Vibrates When Folding.
Buzz Squeak Rattle (BSR) From Rear Of Vehicle On Rough Road Or Over Bumps.
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
Long Range Camera Front Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Interior Dust Intrusion In Rear Cargo Area.
Buzz Squeak Rattle (BSR) From Left Rear Cargo Area Near Subwoofer.
Wind Whistle Noise From Dash A Pillar Area While Driving
Payload Limit Exceeded Message On Instrument Cluster Message Center.
Power wndow switch passenger
Power Side Steps Reverse, Stop In Motion, And/Or Do Not Deploy Or Stow
Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.
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C0604- Active Air Dam Control Performance
Third Row Headrest Fold Flat Inoperative Third row headrest does not lock in the seating position.
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This bulletin involves inspecting and possibly reattaching the actuator cable.
Third Row Seat Won't Fold Due To Bent Lever Customers may comment on the following: ? Third row manual seat will not...
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lock in the recline position and will not fold flat with rear pull strap. This bulletin involves inspecting and possibly adjusting the seat bracket tab to clear the cargo tub.
First Row Headrest Damaged And/ Or Will Not Adjust First Row Headrest Damaged And/ Or Will Not Adjust.
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This bulletin involves inspecting and possibly replacing the first row active headrests.
Second Row Headrest Fold Flat Inoperative ? Second row seat does not fold flat.
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? Seat does not perform easy entry release to enter third row seating. ? Seat headrest does not fold with electronic fold button. This bulletin involves inspecting and possibly reattaching the actuator cable(s).
Front Seat Bolster Adjustment Inoperable Customers may comment on the following: ? One or both front seat cushion bolster adjustments are inoperable.
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This bulletin involves inspecting and possibly adjusting the routing on the seat supply hose.
Power Side Step Does Not Operate Or Operates Intermittently
Blind Spot Warning Message On Instrument Cluster.
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Mid Range Radar Wrong Mounting Diagnostic Trouble Code.
Rattle Buzz Noise From Left Front Dash Area.
Second Row Armrest Cap Loose Or Missing Second row armrest cap loose/missing.
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This bulletin involves inspecting and possibly replacing the arm rest cap.
Interior Rear Facing Camera Bezel is Loose and or Falls Out of Headliner Customers may comment on the following: The...
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interior rear facing camera (FamCam) bezel, is loose and/or falls out of headliner (Fig. 1) .Interior Rear Facing Camera Bezel This bulletin involves inspecting the interior rear facing camera bezel for looseness and possibly removing and adjusting the retention clips for better retention.
Clunk Noise Is Heard When Driving Over Bumps
Weather App May Freeze, Lockup Or Has Error Loading
Wind Whistle Noise From Dash A Pillar Area While Driving
Driver or Passenger Memory Seat Profiles Inoperative, No Easy Entry/Exit Function Available
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Overhead Console To Headliner Gap This bulletin involves eliminating the gap between the overhead console and headliner.
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The customer may describe the following: A rattle noise from the overhead console. Observe a gap at the headliner and overhead console.
3RD Row Seat Does Not Lock In Up Right Position.
Driver or Passenger Memory Seat Profiles Inoperative, No Easy Entry/Exit Function Available
Driver or Passenger Memory Seat Profiles Inoperative, No Easy Entry/Exit Function Available
Infotainment
65 bulletinsHarman R1H Uconnect 5 Radio Software Flash Error Codes
Radio Screen Goes Blank, Radio Locks-Up and/or the Radio Wording Switches From English-to-Italian.
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Rearview Camera (RVC) Functions Normally
Intermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation.
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Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (RVC Functions Normally). Ghost touch on Navigation screen (RVC Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally) This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio's current software level the radio may need a one or two USB update
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
Windshield HUD (Head Up Display) Display Features
Door speaker Inoperative or No Sound
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
Blind Spot Warning Message Displayed on the Cluster
"Radio USB update to U33.43 Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation.
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Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (RVC Functions Normally). Ghost touch on Navigation screen (RVC Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally). REPAIR SUMMARY: This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radios current software level the radio may need a one or two USB update."
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Radio Display Screen Flicker
CENTER STACK - DISPLAY
Uconnect Box Require Service Message
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
"R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation.
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Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (RVC Functions Normally). Ghost touch on Navigation screen (RVC Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally). This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio's current software level the radio may need a one or two USB update."
Poor Audio Quality And Or Static From Wireless Devices
"Radio Over The Air Update to U33.43 Software Version (FOTA) Customers may experience one or more of the following: ...
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Unable to select the Turn by Turn Nav. Blank Performance Pages. Rearview Camera (RVC) functions normally. Android Auto Voice Recognition Inop. Media Tuner Delayed. Charge Schedule HMI. RVC functions normally. Ambient Light Inop. Map in Cluster Inop. Media Widget Blank. Nav Map Black. Offroad Pages Inop. RVC functions normally. VR Inop. Incorrect Song Title Displayed, Carplay only. HU switches from Media Page to Home Page. RVC functions normally. Ghost Touch on Nav screen. RVC functions normally. Widgets Missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the ""Camera View Pages"""". RVC functions normally. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.42 to U33.43. NOTE: The national launch for the FOTA is expected to begin September 30, 2024."
The Electronic Vehicle Information Center (EVIC) Displays Park Assist System Disabled Message
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
"Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times"
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...
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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Center Stack Display For complaints of either of the following 2 issues with the center stack display, prior to...
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replacing this part, please contact FCA REDACTED CONTENT. If no response in 15 minutes, proceed with repair. 1. Center stack display heated seat icon LED shows Low when it is Off 2. Center stack display turns red and does not respond 3. Center stack display has lines on screen
Radio Navigation Displays Message ?No Maps Available?
Audio Muted During A CarPlay Or Android Auto Phone Call
Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Camera Display Has a Blue Screen When Using Surround, Front, Rear, or Park Assist Camera View
Uconnect Box Require Service Message
Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times
Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Camera Display Has a Blue Screen When Using Surround, Front, Rear, or Park Assist Camera View
SiriusXM (SXM) Advertisements Pop Up On Radio
Radio Displaying The Front Passenger Display Screen (FPDM) For a ?Fraction Of A Second?
Radio Resets Intermittently After A Screech Or Buzz Sound
CENTER STACK DISPLAY For complaints of either of the following 2 issues with the center stack display, prior to...
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replacing this part, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. 1. Center stack display heated seat icon LED shows Low when it is Off 2. Center stack display turns red and does not respond
Forward Collision Warning OFF Indicator Is Displayed In The Cluster
Pop Or Static Noise From Radio As The Vehicle Is Being Started
FCA Caribbean Warranty Bulletin ID-23-15 Part Order Restriction Program Amplifier 2022 - 2023 Grand Wagoneer/Wagoneer...
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(WS)
Warranty Bulletin D-23-12 Part Order Restriction Program Amplifier 2022 - 2023 Grand Wagoneer/Wagoneer (WS)
Right or Left Front Speaker Rattle with McIntosh System The customer may describe speaker rattle heard during any audio...
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play from the right or left front speakers specifically This bulletin involves possibly adding tape to the left or right front door speaker grille behind the McIntosh Badge.
Uconnect Box Require Service Message
Radio Over The Air 24.18 to S26.18 Software Version Updates
Front Row Seat Back Panel Loose This bulletin involves inspecting the front row seat back panels.
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Check for loose upper and lower panels. If needed the panels will need to be removed and inspected for broken clips and replaced if needed. Check the seat back and upper screen bezel for large gaps and loose panels Verify the Rear Seat Entertainment (RSE) screen bezel installation by checking visually and running hand over the seam checking gap and flushness. Gap should not exceed 1.5mm. Verify with feeler gage if necessary. Cap (bezel) should be flush to back panel. With both thumbs positioned on cap (bezel), simultaneously push upwardsto verify engagement. Cap (bezel) should stay engaged Fig.1.Upper Seat Back (Bezel) Verify the front seat back panel installation is correct. From the rear seat area place both hands near top of back panel and with fingers slightly engaged into back panel gently pull to verify back panelis correctly installed. There should be no movement in the back panel from this direction. To verify engagement of lower part of back panel, grab rear lower sides and gently pull at same time. Back panel should not show any signs of movement Fig.2.Seat Back Inspection Were there any loose panels or large gaps found in the upper or lower panels? This inspection needs to be performed on both the driver's and passenger's front seat back. YES>>>Proceed to Step1 of the Repair Procedure. NO>>>This bulletin has been completed. Use inspection LOP (23-20-34-96) to close the active RSU.
Speaker Hiss Noise This bulletin involves performing a routine in the radio to reduce unwanted speaker noise.
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Customers may comment on one or more of the following: Hissing/water sprinkler/salt shaker noise coming from front/rear speakers. Heardwhen radio is on and no media is playing, or volume high/low with media playing.
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S21D.5 and S23.13 to S24.18The national launch for the FOTA is expected to begin on:WS - May 24, 2022 WL - May 31, 2022 RU - S21D.5 to S24.18, June 06, 2022 RU - S23.13 to S24.18, May 21, 2022 Customers may experience one or more of the following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging. No Verbal warnings on navigation. Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes. The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Unable to connect compatible wireless connectivity device. Wireless connectivity disconnecting. Improvements are included with this update: Apple CarPlay and Android Auto improvements. Voice Recognition improvements. Uconnect Phone improvements.
Radio intermittently mutes
Amplifier (AMP) Diagnostic and System Updates
Radio VIN Lock This bulletin involves performing a VIN Lock procedure.
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Customers may describe one or more of the following: Connected features are inoperable. Radio not receiving Firmware Over The Air (FOTA) updates.
10.1" Center Stack Display,12" Center Stack Display 10.1" & 12" Center Stack Display is blank and/or does not respond to touches.
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Do not replace the Center Stack Display until TSB 08-039-22 Rev B is performed (R1 Headunit software update). R1 software update to S24.18 should resolve the issue.
Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set
Harman R1H Uconnect 5 Radio Software Flash Error Codes
Radio Sirius XM Mutes After Ending Phone Call
Buzz, Rattle Noise From Upper Instrument Panel Near Speaker.
Front Row Seat Back Panel Loose This bulletin involves inspecting the front row seat back panels.
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Check for loose upper and lower panels. If needed the panels will need to be removed and inspected for broken clips and replaced if needed. Check the seat back and upper screen bezel for large gaps and loose panels Verify the Rear Seat Entertainment (RSE) screen bezel installation by checking visually and running hand over the seam checking gap and flushness. Gap should not exceed 1.5mm. Verify with feeler gage if necessary. Cap (bezel) should be flush to back panel. With both thumbs positioned on cap (bezel), simultaneously push upwardsto verify engagement. Cap (bezel) should stay engaged Fig.1.Upper Seat Back (Bezel) Verify the front seat back panel installation is correct. From the rear seat area place both hands near top of back panel and with fingers slightly engaged into back panel gently pull to verify back panelis correctly installed. There should be no movement in the back panel from this direction. To verify engagement of lower part of back panel, grab rear lower sides and gently pull at same time. Back panel should not show any signs of movement Fig.2.Seat Back Inspection Were there any loose panels or large gaps found in the upper or lower panels? This inspection needs to be performed on both the driver's and passenger's front seat back. YES>>>Proceed to Step1 of the Repair Procedure. NO>>>This bulletin has been completed. Use inspection LOP (23-20-34-96) to close the active RSU.
Speaker Hiss Noise This bulletin involves performing a routine in the radio to reduce unwanted speaker noise.
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Customers may comment on one or more of the following: Hissing/water sprinkler/salt shaker noise coming from front/rear speakers. Heardwhen radio is on and no media is playing, or volume high/low with media playing.
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S21D.5 and S23.13 to S24.18The national launch for the FOTA is expected to begin on:WS - May 24, 2022 WL - May 31, 2022 RU - S21D.5 to S24.18, June 06, 2022 RU - S23.13 to S24.18, May 21, 2022 Customers may experience one or more of the following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging. No Verbal warnings on navigation. Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes. The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Unable to connect compatible wireless connectivity device. Wireless connectivity disconnecting. Improvements are included with this update: Apple CarPlay and Android Auto improvements. Voice Recognition improvements. Uconnect Phone improvements.
Radio intermittently mutes
Front Row Seat Back Panel Loose This bulletin involves inspecting the front row seat back panels.
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Check for loose upper and lower panels. If needed the panels will need to be removed and inspected for broken clips and replaced if needed. Check the seat back and upper screen bezel for large gaps and loose panels Verify the Rear Seat Entertainment (RSE) screen bezel installation by checking visually and running hand over the seam checking gap and flushness. Gap should not exceed 1.5mm. Verify with feeler gage if necessary. Cap (bezel) should be flush to back panel. With both thumbs positioned on cap (bezel), simultaneously push upwardsto verify engagement. Cap (bezel) should stay engaged Fig.1.Upper Seat Back (Bezel) Verify the front seat back panel installation is correct. From the rear seat area place both hands near top of back panel and with fingers slightly engaged into back panel gently pull to verify back panelis correctly installed. There should be no movement in the back panel from this direction. To verify engagement of lower part of back panel, grab rear lower sides and gently pull at same time. Back panel should not show any signs of movement Fig.2.Seat Back Inspection Were there any loose panels or large gaps found in the upper or lower panels? This inspection needs to be performed on both the driver's and passenger's front seat back. YES>>>Proceed to Step1 of the Repair Procedure. NO>>>This bulletin has been completed. Use inspection LOP (23-20-34-96) to close the active RSU.
Speaker Hiss Noise This bulletin involves performing a routine in the radio to reduce unwanted speaker noise.
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Customers may comment on one or more of the following: Hissing/water sprinkler/salt shaker noise coming from front/rear speakers. Heardwhen radio is on and no media is playing, or volume high/low with media playing.
Radio intermittently mutes
Speaker Hiss Noise
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S21D.5 and S23.13 to S24.18 The national launch for the FOTA is expected to begin on:WS - May 24, 2022 WL - May 31, 2022 RU - S21D.5 to S24.18, June 06, 2022 RU - S23.13 to S24.18, May 21, 2022 Customers may experience one or more of the following:Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging. No Verbal warnings on navigation. Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes. The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Unable to connect compatible wireless connectivity device. Wireless connectivity disconnecting. Improvements are included with this update:Apple CarPlay and Android Auto improvements. Voice Recognition improvements. Uconnect Phone improvements.
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S21B.5 to S21C.6 (DT and HD), and S21C.8 (WS). The national launch for the FOTA will begin November 24, 2021 for DT and HD and December 10, 2021 For WS 2021. Customers may experience one or more of the following:Apple Carplay concerns. Multiple Human Machine Interface (HMI) issues. Weather App will not open. Temperature Control soft button difficult to press and get a response. Voice Recognition audio muted. Radio Freezes. Android Auto widget screen smaller than normal. Navigation says ?You have reached your destination? before you are at the location when using Android Auto.
Body & Paint
60 bulletinsGLASS - QUARTER WINDOW
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
LATCH - LIFTGATE
LATCH - LIFTGATE
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
Passive Entry Outside Door Handle Does Not Unlock Or Lock The Vehicle Doors.
Liftgate Latch Is Tripped Closed During Service Work.
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How To Open The Latch.
Power Running Board Trim Paint Peeling Customers may comment on the following: The running board black trim paint is peeling Fig.
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1 and Fig. This bulletin involves **painting and** replacing one or both power running boards as required.
Liftgate Lock Button Inoperative, Cluster Message Service Keyless System
Rear Liftgate Handsfree Feature Does Not Operate, Only Operates When the Key is in The Off Position
1 st Or 2 nd Row Center Console Armrest Door Difficult To Slide Open And Or Closed.
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
Buzz Squeak Rattle (BSR) In The Door When Playing Music.
Sunroof Inoperative, Not Moving To Open Or Closed Positions.
C008E-00 Setting After Windshield Replacement
Power Liftgate Drive Unit (PDU) Servicing Information.
Rattle Noise From The Headliner Roof Area.
LATCH FRONT & REAR DOOR
"Power Running Board Trim Paint Peeling The customer may comment on the following: Power running board black trim paint peeling Fig.
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1 and Fig. 2 This bulletin involves replacing one or both power running board steps as needed"
Door Latch, Handle And Ajar Additional Service Information.
"Instrument Panel Cluster (IPC) message Night Vision Unavailable Service Required or Loss of Night Vision "
Door Ajar Light On With Door(s) Closed.
BEZEL - DOOR HANDLE
Water Leaking Into Interior At D-Pillar Or Liftgate
Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
Rattle Buzz Noise From Door Area
Buzz Squeak Rattle (BSR) From Interior Near Rear Header D Pillar With Body Twist Or Over Bumps.
Buzz Squeak Rattle (BSR) From Interior Near Rear Header D Pillar With Body Twist Or Over Bumps.
Rattle Noise From The Headliner Roof Area.
Vehicle sunroof will not operate and 3rd row seat switches will not illuminate.
Buzz Squeak Rattle (BSR) In The Door When Playing Music.
Buzz Rattle Squeak Noise From Under Hood
Sunglass Holder Won't Stay Closed Sunglass storage bin won?t stay closed.
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This bulletin involves replacing the overhead console sunglass storage bin.
Rear Window Sunshade For Rear door sunshade wrinkles.
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Once extended, if the sunshade is offset (Cocked) while retracting it, wrinkles go into the fabric but will go away after extended periods of being open and can also be expedited by applying heat/steam. Component replacement is not required
Loose or Missing Front Roof Ditch Molding Loose or missing front roof ditch molding.
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This bulletin involves inspecting both front roof ditch moldings for looseness and replacing if loose or missing.
Lower Day Light Opening or B-Pillar Moldings Have a Poor Fit or are Loose ? One or more, lower day light opening...
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moldings (lower belt line molding) have a poor fit to door glass and/or a wavy appearance. ? Minor wind noise coming from one or more doors. ? Front door trim is loose at the B-pillar. This bulletin involves inspecting all four lower day light opening moldings (lower door belt line) or inspecting the both the left and right front door belt moldings at the B-pillar for looseness and possibly replacing one or more moldings.
Mirror
Rattle Noise From The Headliner Roof Area.
Seal, Sunroof
Left Front Door Misaligned To The Rear Door This bulletin involves inspecting the left front door to ensure it?s...
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aligned with the left rear door and possibly adjustingthe door striker and replacing the left front door weatherstrips. The customer may describe the following: The left front door is not aligned with the left rear door. If a customer?s VIN is listed in VIP or your RSU VIN list, perform the inspection procedure. This RSU only applies to vehicles on the RSU VIN list. Using a step gauge or dial indicator, measure the left front door gap to the front rear door
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Hood Is Under Flush To The Fender
Front Inside Door Release Handles Slow to Retract This bulletin involves inspection and replacing the inside front door...
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release handle cable if needed. The customer may describe the following: Left and/or right front inside door release handle returns slowly after release. If a customer?s VIN is listed in VIP or your RSU VIN list, perform the repair.This RRT only applies to vehicles on the RRT VIN list.
Rear Windshield Wash Low Fluid Output / Inoperable This bulletin involves adjusting the rear wiper washer hose position.
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Customers may comment on the following: The rear wiper wash is inoperative, or low fluid output.
Windshield Replacement This bulletin involves replacing the windshield if it has distortion.
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The customer may comment on the following: Windshield vertical distortion in the center area of the windshield surface.
LATCH - FRONT DOOR
Second And/Or Third Row Seat Back Covers Loose This bulletin involves inspecting the second and third row seat back...
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panels and re-engaging the retainer J-clips, if necessary. Put the second and third seats into the fold down position. Check the second and third seat backs for large gaps and loose panels.Fig.1.Loose Panel Area1 - Second And Third Row Seat Back Panels Squeeze seat material to determine if the J-clip becomes exposed around the entire perimeter of the seat back and cover.Seat Backs Seated/Unseated1 - Second And Third Row Seat Back Panel Seated2- Second And Third Row Seat Back Panel UnseatedThis inspection needs to be performed on both the second and third row seat backs. Were there any loose panels or large gaps found in the panels? YES>>>Proceed to Step1of the Repair Procedure. NO>>>This bulletin has been completed. Use inspection LOP (23-13-29-93) to close the active RSU.
2nd And Or 3rd Row Seat Back Trim Loose Or Separating From Carpet.
Front door check If a 2022 WS Jeep Wagoneer / Grand Wagoneer comes in with a door making a popping, creaking, or...
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clicking noise that is linked to the door check, then please contact FCA Redacted Content prior to making the repair. If you do not get a response within 15 minutes, proceed with the repair.
Dual Pane Sunroof Headliner Trim Ring Separation This bulletin involves reattaching the dual pane sunroof trim ring to the headliner.
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The customer may describe the following: A rattle noise coming from the front, or rear edge of the dual panesunroof opening when driving the vehicle.
Rattle Noise From The Headliner Roof Area.
Door Panel Arm Rest Stained With White Residue.
Front door check If a 2022 WS Jeep Grand Wagoneer comes in with a front door making a popping, creaking, or clicking noise.
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Please check each fastener of the door check strap with a torque wrench to verify fastener torque is to specification. If not, proceed with required repair.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
Left Front Door Misaligned To The Rear Door This bulletin involves inspecting the left front door to ensure it?s...
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aligned with the left rear door and possibly adjustingthe door striker and replacing the left front door weatherstrips. The customer may describe the following: The left front door is not aligned with the left rear door. If a customer?s VIN is listed in VIP or your RSU VIN list, perform the inspection procedure. This RSU only applies to vehicles on the RSU VIN list. Using a step gauge or dial indicator, measure the left front door gap to the front rear door
Windshield Before replacing the windshield on 2022MY Wagoneer/Grand Wagoneer vehicles for cracking, please contact FCA Redacted Content.
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If no response in 15 minutes, proceed with repair. Please send pictures of the issue toFCA Redacted Content
Hands-Free Power Liftgate Does Not Operate
Transmission
28 bulletinsService Shifter Message On Instrument Cluster With Loss Of Communication Diagnostic Trouble Code (DTC) Related To The...
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Shifter.
Rotary Shifter Lights Blinking, Shifter Not Moving, Not Going Into Gear.
8HP75 D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on the following: Vehicle enter limp home mode. This bulletin involves replacing the D clutch.
850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must have at...
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least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on the following: Vehicle enter limp home mode. This bulletin involves replacing the D clutch."
"850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch."
"D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...
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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch"
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch"
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch. "
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
Cluster and Radio Display Settings Revert Back to Default Settings, Auto Door Locks and Paddle Shifter Inoperative With...
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No Menu to Enable, Pedestrian Emergency Brake (PEB) Lamp and Forward Collision Warning (FCW) Lamp on After a Recent Service Repair no Diagnostic Trouble Codes (DTCs)
No Reverse And/Or Forward Gear After D-Clutch Repair.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
Cluster and Radio Display Settings Reverted Back to Default Settings, Auto Door Locks and Paddle Shifter Inoperative...
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No Menu to Enable
HVAC temperature door stuck (HVAC) Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTC)s have been set: ?B11CB-92 Front/Left Temperature Door 1 Control - Performance or Incorrect Operation. ? B11CC-00 Main/Left Temperature Door 1 Travel Too Small. Customers may also comment on the following: ? Driver side temperature cold when commanded to hot (or vice versa). This bulletin involves installing a three millimeter foam washer under the blend door cam gear.
Electric Power Steering Gear If replacing the steering gear for a leaking fluid concern, there is no oil or grease inside the gear that can leak out.
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Dark colored grease is used to install the bellows on the gear housing as an assembly aid. If fluid is noticed on the gear, the gear itself is not the source of the fluid leak.
Cluster and Radio Display Settings Reverted Back to Default Settings, Auto Door Locks and Paddle Shifter Inoperative...
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No Menu to Enable
Steering Column Assembly, Steering wheel Assembly Before replacing the steering gear assembly, steering column or...
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steering wheel, for the following Fault codes: C0051-54 (STEERING WHEEL POSITION SENSOR - MISSING CALIBRATION) or C0051-64 (STEERING ANGLE SENSOR (EPS) - SIGNAL PLAUSIBILITY FAILURE) please see SOL # S2219000004 for diagnostics.
Electronic Shift Module (ESM) Replacement This bulletin involves replacing the ESM.
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Customers may experience the following: Rotary shifter requires additional turns to get to desired gear. Shifter needs to be rotated through multiple additional detents to attain desired gear position. The current gear is always correctly displayed.
Lighting
26 bulletinsRear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light...
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layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
As of October 30, 2025 the 77C recall inspection instructions were revised.
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Prior to ordering parts, please ensure the vehicle has been inspected to the latest recall procedure to determine whether 77C part replacement is necessary. It is possible a vehicle that failed inspection and needed a part according to the previous instructions may no longer need a part based on the newly revised inspection instructions.
Malfunction Indicator Lamp (MIL) Is On
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...
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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
Trailer Tow Lights Inoperative.
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Diagnostic Trouble Codes (DTCs) B166E-13 B17AD-13 May Be Set.
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses. "
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses."
"Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...
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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing."
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses.
Tire Pressure Warning Lamp is on Steady, or Flashing
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Blind Spot Monitoring Disabled
Rear Tail Lamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior tail lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off, and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). This bulletin is to communicate the procedure for rear tail lamp condensation clearing.
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.
Base Headlamp Bright, Base Headlamp Black
LAMP - TAIL
No Start, No Crank, Interior Lamps Flicker, Interior Camera Inoperative
Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation...
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clearing.
Rear Tail Lamp Condensation Clearing Procedure This bulletin is to communicate the procedure for rear tail lamp condensation clearing.
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Some customers may report that on occasion, vehicle exterior tail lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. This may be reported after the lamps have been turned on and brought up to operatingtemperature, turned off, and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e., a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into avapor. Turning the tail lamps on will usually accelerate this process.Clear Tail Lamp AssemblyTail Lamp Assembly with CondensationImages are not specific to vehicle, and only used for showing the tail lamps either clearFig.1or having a condensation build up within the tail lamp assemblyFig.2per the procedure.
Steering
20 bulletinsService Electric Power Steering (EPS) Message On Instrument Cluster.
Steering Repair Information Involving Toe Angle.
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Tie Rod And Or Electric Power Steering (EPS) Units.
Service Electric Power Steering Message On Cluster.
Intermittent Vibration Buzz Squeak Rattle (BSR) Shaking Felt In Steering Wheel.
Service Electric Power Steering (EPS) Message On Instrument Cluster.
Service Electric Power Steering (EPS) Message Displayed on Cluster Upon Start Up
Customer Complaint Of Loss Of Power Steering Assist.
Clicking Noise From Steering Column While Turning Steering Wheel.
Clicking Noise From Steering Column While Turning Steering Wheel.
Customer Complaint Of Loss Of Power Steering Assist.
Adjustable Pedals Cannot Be Adjusted, Power Tilt Steering Will Not Adjust
Oil Wetness On Electric Power Steering
Customer Satisfaction Notification 39A Steering Column Adjustment
Service Electric Power Steering (EPS) Message Displayed on Cluster Upon Start Up
Steering Wheel Off-Center This bulletin involves re-centering the steering wheel.
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Customers may experience the steering wheel is off-center.
DAMPER - STEERING
DAMPER - STEERING
Dielectric Grease In Electric Power Steering (EPS) Connectors.
Steering Wheel Off-Center This bulletin involves re-centering the steering wheel.
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Customers may experience the steering wheel is off-center.
Steering Wheel Off-Center This bulletin involves re-centering the steering wheel.
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Customers may experience the steering wheel is off-center.
Pre-Delivery & Maintenance
18 bulletinsVerify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order "68" part number for New unsold units only.
Ebooster Electronic Booster Service Information.
FCA Caribbean Warranty Newsletter Volume 11, Issue 4
Warranty Newsletter Volume 11, Issue 4
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.
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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
Email to Warranty Area Managers for a Warranty Bulletin D-23-18 applicable to 28 select dealers only regarding this and...
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use of TSB 08-216-23
Email to Warranty Area Managers for a Warranty Bulletin D-23-18 applicable to 28 select dealers only regarding this and...
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use of TSB 08-216-23
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
AXLE ASSEMBLY, Rear Complete For customer concerns related to Binding, Noise, or Oil Discoloration refer to all...
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applicable service publications such as Star Online Publication S2203000002 prior to replacement.
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
Easy Entry and Fold Flat Seats Inoperative This bulletin involves inspection and adjusting the cables for the easy...
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entry/exit and fold flat 2nd row seats. If the cables can not be properly adjusted, then they will need to be replaced. The customer may comment on the following: 2nd row easy entry seat does not operate properly. 2nd row seat fold flat feature does not operate properly.
Procedure to Link Programmed Keys to Memory Recall Settings
Service Lane Departure Warning Message
Procedure to Link Programmed Keys to Memory Recall Settings
Procedure to Link Programmed Keys to Memory Recall Settings
Suspension
17 bulletinsSTABILIZER BAR ASSY - FRT SUSPENSION and STABILIZER BAR FRONT and LINK - STABILIZER BAR
Lower Ball Joint / Lower Control Arm Servicing Updates.
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
Air Spring For air suspension related concerns when a leak is suspected DO NOT replace airspring or other components;~ ...
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first reference SOL S2202000013. ~ Verify lines are fully seated in air springs and no leaks present. If airspring replacement is necessary, DO NOT replace multiple airsprings at once.
Spring Front Upr - Isolator Before replacing this part.
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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
No Crank, No Start. Service Air Suspension Message Displayed In The Cluster
Service Air Suspension Message In Cluster.
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C15AD-92-Ride Height System- Performance In Below Freezing Temperatures.
USB Hub In-Operable
No Crank, No Start. Service Air Suspension Message Displayed In The Cluster
Service Air Suspension Message In Cluster.
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C15AD-92-Ride Height System- Performance In Below Freezing Temperatures.
Clunking Noise From Front Suspension Over Bumps, Rough Road, Or Chassis Roll.
Air Suspension Inoperable This bulletin involves inspecting the vehicle for multiple air suspension failures.
RECEIVER - HUB
Clunking Noise From Front Suspension Over Bumps, Rough Road, Or Chassis Roll.
Clunking Noise From Front Suspension Over Bumps, Rough Road, Or Chassis Roll.
RECEIVER, Hub The final drop shipment of CSN Z23, P/N 68379519AL, has taken place.
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No further parts distribution will be taking place. All distributed parts would cover all sold and unsold needs. Please use all stock that your dealer has before asking for parts assistance. If part assistance is still required, please provide the following information to your Area Manager for review: 1. Dealer Code 2. Last eight digits of VIN 3. Appointment date/vehicle VOR at dealer Thank you, Mopar
HVAC & Climate
13 bulletinsCORE HEATER
CORE HEATER
CORE - HEATER
Drivers Side Exterior Mirror Takes Longer To Defrost Or Clear Than The Passenger Side Exterior Mirror.
HOUSING - A/C AND HEATER
A/C Diagnostic LOP Change
TOUCH DISPLAY - HVAC CONTROLS For complaints of non-operational HVAC Touch Display (center stack buttons still function...
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normally), please contact FCA redacted Content prior to replacing this part. If no response in 15 minutes, proceed with repair.
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
Radio Enhancements This bulletin involves inspecting the software level and updating the software to S24.18 The...
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customer may describe following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). No Verbal warnings on navigation. Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes (RVC will still function normally). Audio disruptions. Wireless connectivity device disconnect. Wireless connectivity disconnecting. Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only). The following software enhancements are available:Uconnect Phone improvements. Apple CarPlay and Android Auto improvements. Voice recognition command improvements. Climate control screen improvements (WL Only). SXM radio improvements (WL Only).
Radio Enhancements This bulletin involves inspecting the software level and updating the software to S24.18 The...
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customer may describe following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). No Verbal warnings on navigation. Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes (RVC will still function normally). Audio disruptions. Wireless connectivity device disconnect. Wireless connectivity disconnecting. Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only). The following software enhancements are available:Uconnect Phone improvements. Apple CarPlay and Android Auto improvements. Voice recognition command improvements. Climate control screen improvements (WL Only). SXM radio improvements (WL Only).
Radio Enhancements This bulletin involves inspecting the software level and updating the software to S24.18 The...
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customer may describe following: Navigation inoperative. Black or blank radio screen (Rear View Camera (RVC) will still function normally). Radio lockup (RVC will still function normally). No Verbal warnings on navigation. Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes (RVC will still function normally). Audio disruptions. Wireless connectivity device disconnect. Wireless connectivity disconnecting. Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only). The following software enhancements are available:Uconnect Phone improvements. Apple CarPlay and Android Auto improvements. Voice recognition command improvements. Climate control screen improvements (WL Only). SXM radio improvements (WL Only).
Radio Enhancements This bulletin involves inspecting the software level and updating the software to S24.18 The...
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customer may describe following:No Verbal warnings on navigation. Surround sound inoperative. Blu-ray DVD unavailable. Listen in/Mirror feature inoperative. PHEV radio does not turn off when opening door or after charging Audio Overlap between sources. Radio doesn?t recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. Radio presets are not saving. Audio mute on calls (Phone, SOS and Ecall). Radio resets. Radio screen freezes.The rear view camera display, will work properly if the radio display screen freezes. Audio disruptions. Wireless connectivity device disconnect. Wireless connectivity disconnecting. Audio distortion (hissing, water sprinkler, or salt shaker noise) (WL Only). The following software enhancements are available:Uconnect Phone improvements. Apple CarPlay and Android Auto improvements. Voice recognition command improvements. Climate control screen improvements (WL Only). SXM radio improvements (WL Only).
CONTROL - HVAC CONTROL
Brakes
10 bulletinsSWITCH - TRAILER BRAKE CONTROL MODULE , ADAPTER & WIRING KIT - TRAILER TOW.
Power brake booster To avoid potential charge-back, only use MOPAR approved brake fluid per the service manual.
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When filling the brake reservoir, use clean equipment and gloves during repair to avoid cross-contamination.
After Radio Software Update, Pedestrian Emergency Brake (PEB) Lamp and Forward Collision Warning (FCW) Lamp on in...
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Cluster or Other Customer Programable Features Concerns Not Set, No Diagnostic Trouble Codes (DTCs)
Flash: Brake System Control Module (BSCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? **C0500-00 - Brake System Hydraulic Leak.** Customers may also experience: ? Brake warning lamp is illuminated. ? Firm brake pedal. NOTE: Brakes will function as normal. This bulletin involves updating the BSCM with the latest available software.
Brake Warning Lamp On In Cold Temperatures Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? C00500-00 - Brake System Hydraulic Leak. Customers may also experience: ? A brake warning lamp on in Instrument Panel Cluster (IPC) and a firmer brake pedal. NOTE: Brakes will function as normal. This bulletin involves updating the BSCM with the latest available software.
Fuel Door Won't Open or is Stuck Closed Customers may experience one or more of the following: ? Fuel door won?t open or is stuck closed.
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? Tabs holding the actuator which provide the push to open function on the fuel door have broken (Fig. 1) . This bulletin involves replacing the fuel filler door housing.
Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the Body Control Module (BCM) with the latest available software.
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Customer may describe various LIN related functions (steering wheel, center stack, terrain or 4WD) switches and/or certain interior lamps not working. Upon further inspection the technician may also observe the followingDiagnostic Trouble Codes (DTCs) may have set without a Malfunction Indicator Lamp (MIL): U1223-00 - Lost Communication with Wireless Charging Pad Module. U121E-00 - Lost Communication With Steering Wheel Cruise Control Switch. U1207-00 - Lost Communication With Terrain Switch Bank Module. U1191-00 - Lost Communication with Switch Bank Module 2. U1153-00 - Lost Communication With Windshield Wiper Smart Module. U114F-00 - Lost Communication with LIN Overhead Console. U114D-87 - Lost Communication with Hands Free Liftgate Module-Missing Message. U113B-00 - Lost Communication With Switch Bank Module. U112D-00 - Lost Communication With EVIC Steering Wheel Switches. U1125-00 - Lost Communication With LIN ECU 5- (Ride Height Switch Module). U1123-00 - Lost Communication With LIN ECU 3- (Switch Bank Module Rear Right). U1122-00 - Lost Communication With LIN ECU 2- (Switch Bank Module Rear Left). U1008-00 - LIN 1 Bus Steering Column Control Module Electrical Diagnostic. U0231-00 - Lost Communication With Rain Sensing Module.
Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the Body Control Module (BCM) with the latest available software.
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Customer may describe various LIN related functions (steering wheel, center stack, terrain or 4WD) switches and/or certain interior lamps not working. Upon further inspection the technician may also observe the followingDiagnostic Trouble Codes (DTCs) may have set without a Malfunction Indicator Lamp (MIL): U1223-00 - Lost Communication with Wireless Charging Pad Module. U121E-00 - Lost Communication With Steering Wheel Cruise Control Switch. U1207-00 - Lost Communication With Terrain Switch Bank Module. U1191-00 - Lost Communication with Switch Bank Module 2. U1153-00 - Lost Communication With Windshield Wiper Smart Module. U114F-00 - Lost Communication with LIN Overhead Console. U114D-87 - Lost Communication with Hands Free Liftgate Module-Missing Message. U113B-00 - Lost Communication With Switch Bank Module. U112D-00 - Lost Communication With EVIC Steering Wheel Switches. U1125-00 - Lost Communication With LIN ECU 5- (Ride Height Switch Module). U1123-00 - Lost Communication With LIN ECU 3- (Switch Bank Module Rear Right). U1122-00 - Lost Communication With LIN ECU 2- (Switch Bank Module Rear Left). U1008-00 - LIN 1 Bus Steering Column Control Module Electrical Diagnostic. U0231-00 - Lost Communication With Rain Sensing Module.
Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the Body Control Module (BCM) with the latest available software.
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Customer may describe various LIN related functions (steering wheel, center stack, terrain or 4WD) switches and/or certain interior lamps not working. Upon further inspection the technician may also observe the followingDiagnostic Trouble Codes (DTCs) may have set without a Malfunction Indicator Lamp (MIL): U1223-00 - Lost Communication with Wireless Charging Pad Module. U121E-00 - Lost Communication With Steering Wheel Cruise Control Switch. U1207-00 - Lost Communication With Terrain Switch Bank Module. U1191-00 - Lost Communication with Switch Bank Module 2. U1153-00 - Lost Communication With Windshield Wiper Smart Module. U114F-00 - Lost Communication with LIN Overhead Console. U114D-87 - Lost Communication with Hands Free Liftgate Module-Missing Message. U113B-00 - Lost Communication With Switch Bank Module. U112D-00 - Lost Communication With EVIC Steering Wheel Switches. U1125-00 - Lost Communication With LIN ECU 5- (Ride Height Switch Module). U1123-00 - Lost Communication With LIN ECU 3- (Switch Bank Module Rear Right). U1122-00 - Lost Communication With LIN ECU 2- (Switch Bank Module Rear Left). U1008-00 - LIN 1 Bus Steering Column Control Module Electrical Diagnostic. U0231-00 - Lost Communication With Rain Sensing Module.
Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the Body Control Module (BCM) with the latest available software.
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Customer may describe various LIN related functions (steering wheel, center stack, terrain or 4WD) switches and/or certain interior lamps not working. Upon further inspection the technician may also observe the followingDiagnostic Trouble Codes (DTCs) may have set without a Malfunction Indicator Lamp (MIL): U1223-00 - Lost Communication with Wireless Charging Pad Module. U121E-00 - Lost Communication With Steering Wheel Cruise Control Switch. U1207-00 - Lost Communication With Terrain Switch Bank Module. U1191-00 - Lost Communication with Switch Bank Module 2. U1153-00 - Lost Communication With Windshield Wiper Smart Module. U114F-00 - Lost Communication with LIN Overhead Console. U114D-87 - Lost Communication with Hands Free Liftgate Module-Missing Message. U113B-00 - Lost Communication With Switch Bank Module. U112D-00 - Lost Communication With EVIC Steering Wheel Switches. U1125-00 - Lost Communication With LIN ECU 5- (Ride Height Switch Module). U1123-00 - Lost Communication With LIN ECU 3- (Switch Bank Module Rear Right). U1122-00 - Lost Communication With LIN ECU 2- (Switch Bank Module Rear Left). U1008-00 - LIN 1 Bus Steering Column Control Module Electrical Diagnostic. U0231-00 - Lost Communication With Rain Sensing Module.
Hybrid & EV
6 bulletinsNo Wireless Charging Or Slow Wireless Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Warranty Bulletin D-21-18 Wagoneer Service Action Additional Reimbursement (Rev.
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E)
Customer Satisfaction Notification Z49 Hybrid Control Porcessor (HCP) Updates
Air Bags & Safety
5 bulletins1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate
The customer may experience an airbag light on or seat belt chime when buckled.
Second Row Middle Seat Belt Does Not Retract Second row middle seat belt does not retract.
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This bulletin involves inspecting and possibly repairing the seat belt retraction.
Second Row Middle Seat Belt Does Not Retract Second row middle seat belt does not retract.
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This bulletin involves inspecting and possibly repairing the seat belt retraction.
Erroneous Email Or Mobile App Message Notification For Airbag Light On
Fuel System
5 bulletinsEmission Recall 83A Sales Code Alignment
Low Fuel Warning Indicator Stuck ON
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Fuel components and cooling components
Fuel components and cooling components
Tires & Wheels
2 bulletinsSpare Tire Winch Operation.
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Winch Cable Binding.
Spare Tire Winch Operation.
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Winch Cable Binding. (Document incorrectly indicates S2323000002)
Software & Calibration
2 bulletinsThis bulletin involves inspecting the software level and updating the software to S24.18
Rear Cabin Comfort Controls (RCCC) and Front Cabin Comfort Controls (FCCC) Updates.