2022 Jeep Grand Cherokee TSBs
495 Technical Service Bulletins across 16 categories
Categories
Engine
85 bulletinsService transmission/check engine warning indicator for the 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV transmissions that...
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have fault codes P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
Not applicable to vehicles built for US market.
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R1H Radio U40.20 USB Software Update - Korea Customers may experience one or more of the following: T-maps navigation feature is intermittently not available due to map loading. When the navigation speed alarm margin is set and the while driving the vehicle between the speed limit and the set margin, the navigation speed alarm will sound off continuously and the user is unable to control the volume. After setting a navigation destination and then the customer is following the navigation route, the navigation system will stop operating. Navigation touch screen menu is inoperable after setting a navigation destination. The home screen widget will be black and the navigation display map will no longer show the navigation route. WI-FI software update pop up is being triggered in non connected vehicles. Vehicle Forward Collision Warning must have two options: OFF / Warning + Active Braking. Temperature shows at upper left and right of center display highlights opposite side of what temperature hard switch is pressed. Affects Right Hand Drive RHD only. With ignition on and radio on, the radio display freezes then restarts (Rearview Camera (RVC) functions normally). Radio is taking more than one minute to start after starting the engine (RVC functions normally). System displays a blank screen in E-Hybrid tab when user switches into dark-theme mode (RVC functions normally). This bulletin involves inspecting and if required, updating the radio software level to U40.20. Depending on the radio's current software level the radio may need a one or two USB update. M08 FSAR-RSU-6722 -2-
THROTTLE BODY - NONE
ISOLATOR - ENGINE MOUNT
ISOLATOR - ENGINE MOUNT
Engine Oil Leak
Before replacing any parts please refer to SOL S2518000008 if it applies to the vehicle you are working on based on a VIN search in Service Library.
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Before replacing this part due to Engine Light On with P1CEA (Boost Side EVAP Purge System Performance), check for: 1) Improperly connected or kinked/pinched Purge Hoses at the Ejector Tees on the Air Box or Duct. 2) Improperly connected or kinked/pinched Purge Hose at the Purge Solenoid or OBD Valve. 3) Improperly connected or kinked/pinched Purge Hose at the Intake. 4) Check for the correct Purge Hoses installation.
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Flash: Amplifier (AMP) Diagnostic and System Updates Customers may experience one or more of the following: **Droning...
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noises coming out of the speakers at specific RPMs that range from 1200 to 1800 RPM. Probability of occurence is most likely during cold ambient temperatures.** High pitched noise at start up or idle under cold conditions. This bulletin involves updating the AMP with the latest available software.
Not applicable to vehicles built for US market.
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R1H Radio U40.20 USB Software Update - Korea Customers may experience one or more of the following: **T-maps navigation feature is intermittently not available due to map loading. When the navigation speed alarm margin is set and the while driving the vehicle between the speed limit and the set margin, the navigation speed alarm will sound off continuously and the user is unable to control the volume. After setting a navigation destination and then the customer is following the navigation route, the navigation system will stop operating. Navigation touch screen menu is inoperable after setting a navigation destination. The home screen widget will be black and the navigation display map will no longer show the navigation route.** WI-FI Software update pop up is being triggered in non connected vehicles. Vehicle Forward Collision Warning must have two options: OFF/ Warning + Active Braking. Temperature shows at upper left and right of center display highlights opposite side of what temperature hard switch is pressed. Affects RHD only. With key on and radio on, The radio display freezes then restarts (Rearview Camera (RVC) functions normally). Radio is taking more than one minute to start after starting the engine (RVC functions normally). System displays a blank screen in E-Hybrid tab when user switches into dark-theme mode (RVC functions normally). This bulletin involves inspecting and if required, updating the radio software level to **U40.20**. Depending on the radio's current software level the radio may need a one or two USB update
Not applicable to vehicles built for US market.
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R1H Radio U40.20 USB Software Update Customers may experience one or more of the following: **Temperature displayed in the radio display and rear HVAC are mismatched.** Wi-fi Software update pop-up is being triggered in non connected vehicles. Radio freezes and then restarts. Head Unit (HU) freezes and then restarts. HU is taking more than one minute to start after starting the engine. System displays blank screen in E-Hybrid tab when user switched to dark theme mode. Rearview Camera (RVC) functions normally. This bulletin involves inspecting and if required, updating the radio software level to **U40.20**. Depending on the radios current software level the radio may need a one or two step USB update
Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the **fuel pressure regulator**.
Not applicable to vehicles built for US market.
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R1H Radio U33.43 USB Software Update Customers may comment on one or more of the following: WI-FI Software update pop up is being triggered in non connected vehicles. Vehicle Forward Collision Warning must have two options: OFF/ Warning + Active Braking. Temperature shows at upper left and right of center display highlights opposite side of what temperature hard switch is pressed. Affects RHD only. With key on and radio on, The radio display freezes then restarts. Radio is taking more than one minute to start after starting the engine. System displays a blank screen in E-Hybrid tab when user switches into dark-theme mode This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radios current software level the radio may need a one or two step USB update
Not applicable to vehicles built for US market.
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R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: Wi-fi Software update pop-up is being triggered in non connected vehicles. Radio freezes and then restarts. Head Unit (HU) freezes and then restarts. HU is taking more than one minute to start after starting the engine. System displays blank screen in E-Hybrid tab when user switched to dark theme mode. This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radios current software level the radio may need a one or two step USB update.
Engine Rattle Noise
MODULE - ENGINE CONTROLLER
To inform dealers about the 850RE valve body PN: R8348504A connector: the original 16-pin connector included six pins...
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that were not used in this application. To simplify the design, the connector has been optimized and updated to a 10-pin configuration.
Engine Cylinder Block Porosity Inspection - Engine Cold Start Rough Idle Customers may experience the following: Rough...
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engine idle when cold starting the engine. Low coolant level in coolant recovery bottle.
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...
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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
Check Engine Lamp On.
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Warning Messages in the Cluster. U0131 Lost Communication with Power Steering Control Module Set.
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.
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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
"Spark Knock/Engine Symptoms Customers may experience the following: Knocking or pinging noise coming from the engine upon acceleration.
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This bulletin involves cleaning the piston heads and cylinder head combustion chambers to resolve a spark knock condition being caused by oil intrusion through the PCV system."
"12 Channel Amplifier Popping Noise Sound Customers may experience the following: Popping sound coming from the speakers during engine start/run.
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This bulletin involves replacing the Audio Amplifier."
"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...
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Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
"Check Engine Lamp On.
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Diagnostic Trouble Code (DTC) P1D73 And Or P05AE For Active Grill Shutter (AGS)."
"A/C Blowing Warm Air Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must set...
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the following Diagnostic Trouble Code (DTC): B3A11 - A/C Refrigerant Expansion Valve Actuator Control Circuit Performance. Customer may also comment on the following: A/C system blowing warm air. This bulletin involves replacing the battery chiller."
Misfire DTCs, Rough Idle, Valvetrain Noise
AC REFRIGERANT EXPANSION VALVE ACTUATORAC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL...
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PERFORMANCE
VALVE - OIL CONTROL
Engine Rattle Noise
AC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
"MODULE Steering Control Before replacing the steering column control module (SCCM) due to wipers inop, wipers not...
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turning off, wipers not returning to position, heated steering wheel not working and/or steering controls inop, please follow these steps: 1.- Review if there is any active DTC. Refer to service library procedure and follow diagnosis steps. 2.- If failure still present, make sure all the switches', horn's, heated steering wheel, airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from horn, wipers or turn signal is requested and are working. 5.- Disconnect the SCCM fuse for around 30s,and repeat the previous steps to see if failure still present. 6.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. Review the active DTCs. 7.- Before replacing the SCCM disconnect it and reconnect it again. Note: Wipers position is not controlled by SCCM, verify motor wiper status if issue continues. If request from SCCM is sent to BCM, then verify if the communication to wipers is not working properly. If there are no DTC's active, physical defects, steering controls inop, wipers inop, heated steering wheel inop, then SCCM does not need to be replaced."
AC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
Engine Noise
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
AC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
Engine Rattle Noise
"Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: Oil found on the ground beneath the vehicle. "
Check Engine Lamp On.
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Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."
THROTTLE BODY
Buzz Squeak Rattle (BSR) Noise At Idle.
Turbocharger Kit Please note many parts of the Turbo Assembly can be serviced separately and complete turbo replacement may not be necessary.
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If the Turbo is being replaced for a noise or a rattle, inspect the wastegate for binding. The actuator kit is serviced separately. If the turbo is being replaced for an oil leak concern, please inspect the area around the turbo oil feed oring for a leak. The o-ring is serviced separately
Click Or Clicking Noise From Under Hood Near The Fast Down Leveling Valve.
"Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P2066 - Fuel Level Sensor 2 Performance. Customers may experience one or more of the following: When the driver attempts to override the Electric Park Brake (EPB) while it remains engaged due to an unbuckled seatbelt in Drive or Reverse, the high torque request with the park brake engaged may lead to a damaged or broken Rear Drive Unit (RDU). MIL illuminates when fueling the vehicle while the engine is running. ** Lower fuel economy reported by the Instrument Panel Cluster (IPC). Rough engine idle during warm up. Vehicle turns off while idling in park. This bulletin involves reprogramming the PCM with the latest available software. ."
AC INOP With DTC B3A11 - AC REFRIGERANT EXPANSION VALVE ACTUATOR CONTROL PERFORMANCE
Turbocharger Kit Please note many parts of the Turbo Assembly can be serviced separately and complete turbo replacement may not be necessary.
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If the Turbo is being replaced for a noise or a rattle, inspect the wastegate for binding. The actuator kit is serviced separately. If the turbo is being replaced for an oil leak concern, please inspect the area around the turbo oil feed o-ring for a leak. The o-ring is serviced separately.
"Engine Ticking Noise Customers may experience the following: Engine makes an abnormal ticking noise.
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There may be Diagnostic Trouble Codes (DTCs) present. "
Suspected Engine Coolant Leak
Suspected Engine Coolant Leak
FCA Caribbean Warranty Bulletin ID-24-07 FFB Prog Engine, Trans, Axle Assemblies/ Prop Shafts, Exhaust, Cooling, A/C,...
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Brakes, 2022-2024 Jeep Grand Cherokee (WL) PHEV
"VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve...
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body replacement."
"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
Radio T25.50 Software Update The customer may describe one or more of the following: Battery Drain.
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U0485-00 Implausible Data Received From Radio. Native Voice Recognition (VR) session does not open with wake-up word or steering wheel button. USB playback inoperative. Wireless connectivity media playback inoperative. Radio resets. VR inoperative. Call does not end on the cluster. Seat comfort graphic incorrect. Wireless and Wired CarPlay inoperative. Vehicle positioning (Lat/Long) inoperative. Audio sources inoperative. Profile avatar changes in valet mode. Electric Vehicle (EV) pages inoperative. Scheduled cabin cooling inoperative. Rear seat entertainment audio overlap. Black Screen (Rear view camera will still function normally). Unable to connect second wireless connectivity device. Assist call inoperative. Comfort graphic overlap. Translated text is incorrect. Comfort softkeys incorrect. Unable to exit seat comfort pop-up (Rear view camera will still function normally). Compass inoperative. Wireless connectivity disconnect. Display does not return to idle mode after call. Radio slow response. SXM favorites inoperative. Display switches to Nav on VR prompt. Tutorial App inoperative. Unable to exit EV pages (Rear view camera will still function normally). Dynamic RVC guidelines inoperative. Unable to switch audio sources. European media source (DAB) available on North America vehicles. Wired CarPlay inoperative. Audio sources unavailable after profile switch. Audio repetition stops during incoming calls. Schedule update inoperative. Radio screen freezes (Rear view camera will still function normally). Audio unmuted at door close. Audio loss. Setting preferences will not return to default. Surround view camera inoperative(Rear view camera will still function normally).
Transmission Oil Pan and Gasket Assembly Deactivated on 10/21/2022 per requestor.
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For Transmission oil leaks, need to identify exactly where the leak is coming from, please check the transmission case at the Trans Oil Heater (TOH) connection on the Grand Cherokee's. Also check the Trans Valve Body at the TCM harness connection. ~ A black light can be used to identify trans fluid vs. other fluids. ~ Contact FCA REDACTED CONTENT prior to replacing these components. ~ If no response in 15 minutes, proceed with repair. Please email pictures of leak locations to FCA REDACTED CONTENT
Radio Over The Air S26.18 Updating to T25.50 Software Version Customers may experience one or more of the following:...
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Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set. Radio reset (Rearview camera functions normally). Voice Recognition (VR) inoperable. Wireless CarPlay? inoperable. Audio sources inoperable Display switches to Nav on VR prompt. Compass inop, does not update direction. Vehicle Positioning (Lat/Long) inoperable.Surround View Camera inoperable (Rearview camera functions normally). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable. FOTA popup won?t dismiss. Ambient Lights Setting inoperable. Call Status on after all ended Favorites available in valet mode. SXMT Favorites inoperable.Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Call does not end on the Instrument Panel Cluster (IPC). Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. USB media source inoperable on front passenger display. Schedule update inoperable. SXMT inoperable. Wireless Android Auto inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze (Rearview camera functions normally). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit electric vehicle pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold inoperable on comfort temperature slider. Set
Flash: Powertrain Control Module (PCM) Updates Customers or technician may experience one or more of the following: ?...
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**The engine oil life displayed on Instrument Panel Cluster (IPC) drops down too fast when the engine oil dilution reaches high level without the ability to recover. ? Incorrect reporting of fuel tank high pressure sensor value on wiTECH and Freeze Frame. ? The fuel door will get locked in the event of a leak failure.** ? Engine must be started twice to achieve drive ready (at low temperatures around -30C, -22F) when the vehicle was entered and started quickly. ? ?Performance Limited, Service Fuel System? message displayed while driving. ? Unable to enter electric mode driving while Fuel Oil Refresh Mode (FORM) is active. This bulletin involves reprogramming the PCM with the latest available software. NOTE: Additional module flashes are required for this update to be effective, the following modules are all to be updated along with this HCP and AHCP update: ? Transmission Control Module (TCM). ? Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) also known as Power Inverter Module (PIM) module.
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates **Customers may experience...
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a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set in the Hybrid Control Processor (HCP) module: ? P16F0-00 - SPI Comm Hardware Fault. Customer may experience one or more of the following: ? Unexpected engine start during a crank (customer is expecting EV mode but the gas engine starts).** ? ?Service Charging System? popup when keying the vehicle to off while still in drive. ? Engine must be started twice to achieve drive ready (at low temperatures around 30C, 22F) when the vehicle was entered and started quickly. ? Radiator fan cycling while in park and with vehicle operational. May be described as ?breathing? sound from the front of the vehicle. ? "Performance Limited, Service Fuel System? popup while driving. ? Radiator fan spinning at max speed while charging. The vehicle is providing max cooling when the charging module reaches high temperature. May be described as a loud sound that disappears when the vehicle is unplugged. ? Poor cabin heat in electric mode. ? Temporary loss of cabin cooling (<5s) while driving in electric mode. ? State of Charge (SoC) dropping lower than expected while in eSave Battery Charge mode. ? Turtle mode while refueling in hot ambient. ? Unable to enter electric mode driving while FORM is active. This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. NOTE: Additional module flashes are required for this update to be effective. The following modules are all to be updated along with this HCP and AHCP update: ? Powertrain Control Module (PCM). ? Transmission Control Module (TCM).
Verifying Camshaft Diagnosis
Flash: Powertrain Control Module (PCM) Updates Customers may experience one or more of the following: ? Engine must be...
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started twice to achieve drive ready (at low temperatures around -30C, -22F) when the vehicle was entered and started quickly. ??Performance Limited, Service Fuel System? popup while driving. ? Unable to enter electric mode driving while Fuel Oil Refresh Mode (FORM) is active. This bulletin involves reprogramming the PCM with the latest available software NOTE: Additional module flashes are required for this update to be effective, the following modules are all to be updated along with this HCP and AHCP update: ? Transmission Control Module (TCM). ? Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) also known as Power Inverter Module (PIM) module.
Check Engine Lamp On.
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Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
Customer Satisfaction Notification ZD2 Engine Misfire
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ROCKER ARM ASSY - ROLLER ROCKER Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise,...
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please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head. The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present.
ENGINE ASSY - 3.6L AUTO TRANS Before replacing the engine due to an abnormal ticking noise, please check that the...
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INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head. The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. CAUSE: INTAKE Hydraulic Lash Adjuster may have a manufacturing issue that can cause the plunger to stick, generating valvetrain noise.
Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold.
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This bulletin involves replacing the exhaust manifolds.
Flash: Powertrain Control Module (PCM) Updates Customers may experience one or more of the following: ? Engine must be...
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started twice to achieve drive ready (at low temperatures around -30C, -22F) when the vehicle was entered and started quickly. ??Performance Limited, Service Fuel System? popup while driving. ? Unable to enter electric mode driving while Fuel Oil Refresh Mode (FORM) is active. This bulletin involves reprogramming the PCM with the latest available software NOTE: Additional module flashes are required for this update to be effective, the following modules are all to be updated along with this HCP and AHCP update: ? Transmission Control Module (TCM). ? Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) also known as Power Inverter Module (PIM) module.
Check Engine Lamp On.
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Warning Messages In The Cluster. U0131 Lost Communication With Power Steering Control Module Set.
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
Flash: Powertrain Control Module (PCM) Updates Customers may experience one or more of the following: ? **The engine...
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oil life displayed on Instrument Panel Cluster (IPC) drops down too fast when the engine oil dilution reaches high level without the ability to recover. ? Incorrect reporting of fuel tank high pressure sensor value on wiTECH and Freeze Frame. ? The fuel door will get locked in the event of a leak failure.** ? Engine must be started twice to achieve drive ready (at low temperatures around -30C, -22F) when the vehicle was entered and started quickly. ? ?Performance Limited, Service Fuel System? popup while driving. ? Unable to enter electric mode driving while Fuel Oil Refresh Mode (FORM) is active. This bulletin involves reprogramming the PCM with the latest available software. NOTE: Additional module flashes are required for this update to be effective, the following modules are all to be updated along with this HCP and AHCP update: ? Transmission Control Module (TCM). ? Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) also known as Power Inverter Module (PIM) module.
Suspected engine coolant leak.
Oil Leak from Turbo Oil Return Tube Customers may experience the following: ? Oil leak from turbo oil return tube.
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This bulletin involves inspecting and if needed replacing the turbo oil return tube.
Oil Leak from Turbo Oil Return Tube Customers may experience the following: ? Oil leak from turbo oil return tube.
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This bulletin involves inspecting and if needed replacing the turbo oil return tube.
MIL lamp-on. Engine noise, rattle.
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Misfire or rough running.
Customer?s complaint may include a message appearing in the cluster?s information center stating, ?See User?s Manual For...
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Proper Oil And Fuel? or ?Service Engine See Dealer?.
Engine makes an abnormal ticking noise.
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There may be Diagnostic Trouble Codes (DTCs) present.
Engine makes an abnormal ticking noise.
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There may be Diagnostic Trouble Codes (DTC)s present.
Water Quality When Mixed With Engine Coolant
Engine Ticking Noise Engine makes an abnormal ticking noise.
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There may be Diagnostic Trouble Codes (DTC)s present. This bulletin involves inspecting and if needed, replacing the intake HLAs. NOTE: **ALL VEHICLES ON THE RSU VIN LIST REQUIRE ALL 12 INTAKE HYDRAULIC LASH ADJUSTERS TO BE REPLACED**.
Flash: Drivetrain Control Module (DTCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) or warning lamp illumination.
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Upon further investigation the technician may find that the multiple Diagnostic Trouble Codes (DTCs) have been set: ? C1403-29 - Transfer Case Range Position Sensor-Signal Invalid. ? C14AA-62 - Transfer Case Motor Position Sensor Supply-Signal Compare Failure. This bulletin involves reprogramming the DTCM with the latest software available.
Hood Ajar Switch Inoperative The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): ? P152E - Engine Hood Switch 2 Circuit High. Customer may also experience the following: ? Start/Stop system warning light. ? Start/Stop inoperable. ? Remote start inoperable. This bulletin involves replacing the underhood switch.
Electrical
72 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Front HDMI Port or Front Passenger Display Module (FPDM) Not Projecting Video
Any 2021-2022MY WL that has the right power liftgate anti-pinch sensor or power liftgate module(PLGM) replaced, both...
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components need to be replaced as a pair.
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...
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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
MODULE - STEERING CONTROL
MODULE - STEERING CONTROL
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure
MODULE - STEERING CONTROL & COLUMN
Tire Pressure Monitor (TPM) Warning Lamp On Or Flashing.
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Sensor(s) Not Reading And Or Showing Dashes.
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
"Video Routing Module Verify Z part number availability.
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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them."
The Instrument Panel Cluster (IPC) Displays Wipe Sensor Message
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
LOWER ACTIVE GRILL SHUTTER If the upper or lower AGS seems to be inop please make sure you CLEAR the DTCs BEFORE...
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swapping the old AGS for a new one, and test if the error code returns. Very often the wiring harness presents corrosion, so make sure to check it for any damage BEFORE swapping the AGS. Corrosion in the harness disrupts communication with the AGS, which sets up the DTCs for AGS performance and lights the CEL. If the AGS is inop and it will be replaced and sent back to Stellantis also send back the wiring harness with it. Make sure to fully perform the PRE-DIAGNOSTIC TROUBLESHOOTING PROCEDURE as indicated in the service library.
MODULE KIT - FUEL PUMP/LEVEL UNIT
SENSOR - BATTERY
FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH.
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Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there are DTCs associated with the Fuel Level Sensor number 1. Only the Auxiliary Level Sender should be replaced if there are DTCs associated with the Fuel Level Sensor number 2. If there is a mixture of DTCs between the Fuel Pump Module and the Auxiliary Level Sensor, then investigate if there is a Jumper Harness or circuit issue between the Level Sender and the PCM. Verify fuel transfer between auxiliary tank and the primary tank by monitoring the auxiliary level sensor to verify it drops after driving.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
"Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician must find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: **P0B24-00 - Hybrid/EV Battery ""A"" Voltage Unstable. P1C5E-00 - Hybrid/EV Battery State Of Health Failed. P0BBE-00 - Hybrid/EV Battery Pack Voltage Variation. P0DAB-00 - Hybrid/EV Cell Balancing Performance.** P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. P0AA1-00 - Hybrid/EV Battery Positive Contactor A Stuck Closed. Customers may also experience the following: Vehicle does not start. "
"Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates Customers must experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0B24-00 - Hybrid/EV Battery ""A"" Voltage Unstable. P1C5E-00 - Hybrid/EV Battery State Of Health Failed. P0BBE-00 - Hybrid/EV Battery Pack Voltage Variation. P0DAB-00 - Hybrid/EV Cell Balancing Performance. P0D0F-00 - Hybrid/ EV Battery Negative Contactor A Stuck Closed. P0AA1-00 - Hybrid/EV Battery Positive Contactor A Stuck Closed. P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. Customers may also experience the following: Low 12V battery causing vehicle not to star This bulletin involves updating the BPCM with the latest available software"
"Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software.
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**Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** **P0B24-00 - Hybrid/EV Battery ""A"" Voltage Unstable. P1C5E-00 - Hybrid/EV Battery State Of Health Failed. P0BBE-00 - Hybrid/EV Battery Pack Voltage Variation. P0DAB-00 - Hybrid/EV Cell Balancing Performance.** P0D0F-00 - Hybrid/ EV Battery Negative Contactor A Stuck Closed. P0AA1-00 - Hybrid/EV Battery Positive Contactor A Stuck Closed. P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. Customers may also experience the following: Low 12V battery causing vehicle not to start."
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry.
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If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
Service Air Suspension Message In Cluster.
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Ride Height Sensor and System Performance Diagnostic Trouble Code(s) (DTCs) In Below Freezing Temperatures.
"R1H Radio T27.38 USB Software Update Customers may experience one or more of the following: Uconnect phone improvements.
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Incorrect Navigation units shown. Navigation feature shows no road name with a straight road at times when not setting up a navigation route. Missing radio stations. Accessibility settings are missing. Incorrect phone widget. Radio freezes. The Hybrid/EV screen display is blank when the user switches to the dark mode theme. Hybrid/EV pages are inoperative. Radio display is off when starting the vehicle. The display will restore to normal operation after roughly one minute of run time. (Rearview Camera (RVC) Functions Normally). Radio screen is black (RVC Functions Normally). USB mode changes on its own. Remotely Operated Vehicle (ROV) Firmware Over The Air (FOTA) scheduling improvements. Apps downloaded for one connected profile are being shared with other local profiles. Profile creation process is slow to respond. Camera soft-keys are slow to respond when selecting the reverse or forward camera displays. The FamCam ""X"" button is missing. SiriusXM radio resets. Radio resets. The RVC zoom feature lags. Voice Recognition (VR) is stuck in listening mode. Android Auto resets. Android Auto disconnects. Apple CarPlay disconnects. Missing battery voltage information. Rear Seat Alert (RSA) reminder is inoperative. The menu bar is missing from the display. The Wi-Fi application is missing. Music playback is inoperative. Invalid FOTA pop-up message displays. The Assisted Call features audio is inoperative. This bulletin involves updating the R1H radio software level to T27.38. "
Battery Drain Suspected or "Identified" From USB or Media Hub
"Radio Over The Air Update to U29.42 Software Version Customers may experience one or more of the following: Incorrect navigation units.
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Accessibility settings missing. Missing radio stations. Incorrect phone widget. Radio freeze. Blank hybrid screen. Screen Off at start up. Rearview Camera (RVC) functions normally. USB mode changes on its own. ROV FOTA scheduling. Apps downloaded for one connected profile are being shared with other local profiles. Profile creation delay. Camera softkeys delayed, reverse and forward camera displays black radio screen. RVC functions normally. FamCam ""X"" button missing. SXM reset. RVC zoom lagging. VR stuck in listening mode. Android Auto/Car Play disconnect. Missing battery voltage icon. Rear seat reminder inop. Missing menu bar. Radio resets. Missing Wifi app. Android Auto radio reset. Music playback inop. Invalid FOTA popup. Assisted Call audio inop. Hybrid pages inop. In addition, the following software enhancement is available: Uconnect phone improvements. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T25.50 to U29.42. NOTE: The national launch for the FOTA is expected to begin July 31, 2024."
Central ADAS Decision Module (CADM) Low-Level / CADM Mid-Level / (CADM2), Driver Monitoring System Module (DMSM), Global...
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Navigation Motion Module (GNMM), Long Range Camera Front (LRCF), Long Range Radar Front (LRRF), Mid-Range (Corner) Radar(s) (MRR), Advanced Driver Assist System (ADAS), Loss of ADAS Features, Lane Assist Inoperative, Service Active Lane Management Message
Low Battery, No Crank No Start, Cluster Message Service Keyless System, Intermittent Power Liftgate Operation
Malfunction Indicator Lamp on, Diagnostic Trouble Code (DTC) P0EDD-00 Hybrid/EV battery Pack B Deterioration
FPDM Please DO NOT immediately replace the display, Please follow the following steps.
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1. Perform a vehicle battery disconnect to reset the display. Then check the Display function. If Display is still black, replace the display. 2. If screen is recovered, perform a radio Factory reset through the Display. Go to Vehicle menu > Settings > Reset > Factory reset. 3. Then Perform 2 full Ignition Key cycles and check display function. Turn the vehicle off, then open the door and close the door. Then wait until the cluster goes completely off before turning on the car again. 4. If still having screen issues, replace the Display.
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
"Mid - Range Radar Replacement Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle...
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must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): C00C4-49 Rear Radar Module 'A' - Internal Electronic Failure. Customers may also experience the following: Blind Spot Warning Mid Range Radar warning light on in instrument cluster. This bulletin involves replacing the rear Mid - Range Radar Module."
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
B22A9-49-ECU Internal Performance-Internal Electronic Failure Sets in the Security Gateway Module (SGW) Erroneously
MODULE Occupant Restraint After Battery Drainage ORC do not work.
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Please follow the following steps. 1. Check ORC proxi, if the ORC is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them.
Video Router After Battery Drainage VRM do not work.
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Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them.
"Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0401 - EGR System Performance. P00FD - Battery B State Of Charge Performance. In addition, the following software enhancement(s) is/are available: Enable customers to operate at high state of charge range between 85 to 92%. This bulletin involves reprogramming the PCM with the latest available software."
Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate After a Recent Module Replacement
Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate After a Recent Module Replacement
Flash: Central ADAS Decision Module (CADM) Updates Customers may experience one or more of the following: ? Active...
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Lane Management (ALM) Unavailable Service Required message displayed on the Instrument Panel Cluster (IPC). ? ALM system is not staying engaged and/or is toggling between engaged and disengaged with no Diagnostic Trouble Codes (DTC). ? Active Drivers Assistance System (ADAS) features are faulting when crossing the Ambassador Bridge. This bulletin involves reprogramming the CADM with the latest available software.
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. ? P0AA1-00 - Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. Customers may also experience the following: ? The vehicle will not start. This bulletin involves updating the BPCM with the latest available software.
The ORC Will Not PROXI Align, Negative Response 0X22,Diagnostic Trouble Code (DTC) B2204-00 ECU Configuration Mismatch
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Passive Entry General Electrical Low Frequency (LF) Antenna Faults Stored or Active
MIL On with TCM P1DB7 Active
Central ADAS Decision Module (CADM), Advanced Driver Assist System (ADAS), Lane Assist Inoperative, Service Active Lane...
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Management Message
Central ADAS Decision Module CADM LO Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Rear corner radar Lost communication with right or left rear radar (U02B6/U02B7).
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Follow the procedure for the DTC. If the DTC is still active proceed with doing radar Pin Unlock and complete a radar swap. After doing a proper swap vehicle will need to be driven to calibrate. If the issue does not follow the radar, then proceed with changing wiring on the side that is causing the issue.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Flash: Memory Seat Module (MSM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC). ? B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may experience the following: ? Memory seat does not save on profiles 1 or 2. ? Easy entry/exit functionality is inoperative. This bulletin involves reprogramming the MSM with the latest available software.
Radio Over The Air S24.18 Updating to S26.18 Software Version Customers may experience one or more of the following: ?...
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**Navigation signal drops out; maps not loading on the Instrument Panel Cluster (IPC) display. ? Cannot change satellite stations, display shows one station on screen but is playing another.** ? Battery drain. ? Black screen after clicking 9accept9 at start up (Rearview camera functions normally). ? Radio resets (Rearview camera functions normally). ? Wireless connectivity device disconnect. ? Wireless connectivity disconnecting. ? CarPlayT icon does not appear in device manager. ? Audio disruptions. ? SXMT inoperative. ? Audio mute. ? Passenger screen blank. ? Passenger screen apps missing. ? Missing profiles icon. ? IPC displays incorrect audio source. ? Radio is slow to respond. ? Trailer tire pressure configurations deleted. ? Steering wheel controls skipping SXM channels. ? Recent calls not displayed. ? Phone audio playing when ignition is off. This software update also has the following enhancements: ? Icon size/layout improvements. ? Carplay/Android AutoT improvements. ? Uconnect Phone improvements. ? FOTA improvements. ? Passenger screen camera app improvements. ? Voice Recognition (VR) command improvements. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.18 to S26.18. NOTE: National launch for this FOTA update is expected to begin November 18, 2022.
Forward Facing Camera - Active Lane Management Inoperable This bulletin involves replacing the sensor cover and...
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re-calibrating the forward facing camera. The customer may comment on the following:The active lane management system will not work. "Active lane Management unavailable service required" message on the cluster.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
MIL On with TCM P1DB7 Active
Central ADAS Decision Module (CADM), Advanced Driver Assist System (ADAS), Lane Assist Inoperative, Service Active Lane...
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Management Message
Central ADAS Decision Module CADM LO Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Rear corner radar Lost communication with right or left rear radar (U02B6/U02B7).
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Follow the procedure for the DTC. If the DTC is still active proceed with doing radar Pin Unlock and complete a radar swap. After doing a proper swap vehicle will need to be driven to calibrate. If the issue does not follow the radar, then proceed with changing wiring on the side that is causing the issue.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Low Charging Voltage Displayed On Cluster
Air Suspension Control Module (ASCM) Wheel Acceleration Sensor Diagnostic Trouble Codes (DTCs) C15D1-01 And Or C15D2-01.
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
Rear Heated Seat Inoperative, Diagnostic Trouble Code (DTC) B1E9C-13 ? Rear Right Heater Control 1 Circuit Open
No Crank, No Start with a Malfunction Indicator Lamp (MIL) on, Service Air Suspension Warning Message, Evaporative...
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Emission System Faults or Power Inverter Module (PIM) or Power Electronic Coolant Pumps on a PHEV
Flash: Integrated Dual Charging Module (IDCM) Enhancements Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? B22A9-64 - ECU Internal Performance-Signal Plausibility Failure. ? B22A9-16 - ECU Internal Performance-Circuit Voltage Below Threshold. ? B22A9-17 - ECU Internal Performance-Circuit Voltage Above Threshold. ? B22A9-19 - ECU Internal Performance-Overcurrent. Customer may also experience the following: ? Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest software available.
Flash: Integrated Dual Charging Module (IDCM) Enhancements Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? B22A9-64 - ECU Internal Performance-Signal Plausibility Failure. ? B22A9-16 - ECU Internal Performance-Circuit Voltage Below Threshold. /? B22A9-17 - ECU Internal Performance-Circuit Voltage Above Threshold. ? B22A9-19 - ECU Internal Performance-Overcurrent. Customer may also experience the following: ? Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest software available.
Central ADAS Decision Module (CADM), Advanced Driver Assist System (ADAS), Lane Assist Inoperative, Service Active Lane...
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Management Message
Vehicle May Not Start, Service High Voltage System Warning Displayed, DTC P1D72-00 Open High Voltage Cable
Radio Over The Air Uconnect R1H Radio Software update to T25.50 Customers may experience one or more of the following:...
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? Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set. ? Radio reset (Rearview camera functions normally). ? Voice Recognition (VR) inoperable. ? Wireless CarPlay? inoperable. ? Audio sources inoperable. ?
Flash: Integrated Dual Charging Module (IDCM) Enhancements Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? B22A9-64 - ECU Internal Performance-Signal Plausibility Failure. ? B22A9-16 - ECU Internal Performance-Circuit Voltage Below Threshold. ? B22A9-17 - ECU Internal Performance-Circuit Voltage Above Threshold. ? B22A9-19 - ECU Internal Performance-Overcurrent. Customer may also experience the following: ? Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest software available.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Body & Paint
67 bulletinsHOSE - SUNROOF DRAIN
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
LATCH - LIFTGATE
LATCH - LIFTGATE
ARMREST - REAR DOOR TRIM
Power Liftgate Noise During Gate Operation
Power Liftgate Is Inoperative or Wont Close.
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
Rear Door Mounted Window Switch Button Is Inoperative, Stuck, Or Switch Button Does Not Return To Original Position...
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After Pushed.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Liftgate Lock Button Inoperative, Cluster Message Service Keyless System
Blind Spot Mirror Warning Inoperative Or Intermittently Inoperative.
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Service Blind Spot Message In Cluster.
Blind Spot Mirror Warning Inoperative Or Intermittently Inoperative.
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Service Blind Spot Message In Cluster.
Front Door Interior Panels: Warped Interior Door Panel / Broken Panel / Door Panel Not Fully Seated Observation: Would...
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observe that the interior door panel is not properly seated or attached. Panel(s) may appear warped or out of position in some areas. No signs of damage should be expected. How to diagnose: Visually inspect the door panel(s) for proper installation and check for the presence of broken or loose clips. Remove the panel and inspect clips and clip towers. Next step would be reinstalling the panel if visual inspection does not find any issues. Repair Procedure: Require a picture of the door panel(s) in the 'as found' condition so we can understand what warped means in the claims that are being created. After, check the door panel for proper installation and for the presence of broken or loose clips. Remove the panel, following normal servicing procedure, and inspect clips and clip towers. If any clips are broken or missing, replace prior to reinstalling original door. After confirmation that no loose/broken/damaged clips and/or clip towers, and reinstalling door panels does not correct issue, then a 'front door trim panel' kit / claim would be acceptable. In this case, Stellantis would like to request the panel back. How to validate fix: Verify that door has no loose/broken/damaged clips and/or clip towers. Replace any broken/missing clips where possible. Then validate that reinstalling the interior door panel addresses initial issue made within the claim.
Front Door Interior Panels: Warped Interior Door Panel / Broken Panel / Door Panel Not Fully Seated Observation: Would...
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observe that the interior door panel is not properly seated or attached. Panel(s) may appear warped or out of position in some areas. No signs of damage should be expected. How to diagnose: Visually inspect the door panel(s) for proper installation and check for the presence of broken or loose clips. Remove the panel and inspect clips and clip towers. Next step would be reinstalling the panel if visual inspection does not find any issues. Repair Procedure: Require a picture of the door panel(s) in the 'as found' condition so we can understand what warped means in the claims that are being created. After, check the door panel for proper installation and for the presence of broken or loose clips. Remove the panel, following normal servicing procedure, and inspect clips and clip towers. If any clips are broken or missing, replace prior to reinstalling original door. After confirmation that no loose/broken/damaged clips and/or clip towers, and reinstalling door panels does not correct issue, then a 'front door trim panel' kit / claim would be acceptable. In this case, Stellantis would like to request the panel back. How to validate fix: Verify that door has no loose/broken/damaged clips and/or clip towers. Replace any broken/missing clips where possible. Then validate that reinstalling the interior door panel addresses initial issue made within the claim.
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
Sunroof Inoperative, Not Moving To Open Or Closed Positions.
C008E-00 Setting After Windshield Replacement
Exterior Rear View Mirror Stained And Will Not Clean.
Replacement Exterior Mirror Glass Connector Does Not Match For Blind Spot.
LATCH FRONT & REAR DOOR
Exterior Mirror Blind Spot LED Indicator Inoperative Or Will Not Turn Off.
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Diagnostic Trouble Code (DTC) B285F-11 And Or B285F-15 Set.
Exterior Rear View Mirror Stained And Will Not Clean.
Exterior Power Fold Mirror Does Not Travel To Full Extend or Fold Positions.
Exterior Power Fold Mirror Does Not Travel To Full Extend or Fold Positions.
Door Latch, Handle And Ajar Additional Service Information.
Power Liftgate Is Inoperative or Wont Close.
"Instrument Panel Cluster (IPC) message Night Vision Unavailable Service Required or Loss of Night Vision "
LATCH - FRONT DOOR
BRACKET - FENDER MOUNTING
BRACKET - FENDER MOUNTING
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Doors Will Not Open From Handle(s)
Power Liftgate Responds Erratically to Operational Commands After Service Procedures
LATCH - FRONT DOOR/REAR DOOR
Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
Rattle Buzz Noise From Door Area
Dual-Pane Sunroof Leaking This bulletin involves replacing the dual-pane wind deflector assembly with an updated...
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design.
Cargo tie down not sitting flush to rear interior quarter trim panel.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Water Leak In D Pillar Lift Gate Area.
Rear Power Window Switch Controls Both Rear Windows, Front Window Master Switch Will Not Operate the Rear Window
Power Folding Mirror Makes Noise When Pivoting.
Dual-Pane Sunroof Leaking This bulletin involves replacing the dual-pane wind deflector assembly with an updated...
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design.
Cargo tie down not sitting flush to rear interior quarter trim panel.
Water Leak In Cargo Area.
Water Leak In Rear Of Vehicle Near The Liftgate.
Outer Tail Lamp Front Edge Has A Gap To The Quarter Panel Or Tail Lamp Appears Loose.
Water Entering Rear Of Vehicle At Liftgate Striker Area.
Glass, Rear Door Right If the rear side door glass has flaws such as delamination, distortion, or cracking, please contact FCA redacted content.
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If no response in 15 minutes, proceed with repair. Please take pictures of the affected area of the glass and email the pictures to FCA Redacted Content
GLASS, Front Door If the front side door glass has flaws such as delamination, distortion, or cracking, please contact FCA Redacted Content.
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If no response in 15 minutes, proceed with repair. Please take pictures of the affected area of the glass and email the pictures to FCA Redacted Content
Driver Side Exterior Mirror Scratches Scratches on the driver side power folding mirror bracket.
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This bulletin involves inspecting the driver side exterior power folding mirror bracket and possibly replacing the driver side folding mirror if scratches are found.
Buzz Squeak Rattle (BSR) from the cowl or instrument panel area over bumps or turning.
Buzz Squeak Rattle (BSR) From Door.
Buzz Squeak Rattle (BSR) Noise From Sunroof Area.
CONSOLE Overhead For concern of sunglass holder won't stay closed, WL OVERHEAD CONSOLE NOW OFFERS THE SUNGLASS BIN AS A SEPERATE SERVICEABLE PART.
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The Sunglass Bin on the Overhead console as a separate Serviceable component COLOR PNs: 7TE35TX7A$, 7TE35DX8A$
SEAL Sunroof Glass Prior to replacing sunroof weatherstrip for water leak complaint, please take photos of the sunroof...
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weatherstrip condition in the vehicle and email them to FCA Redacted Content. Please don't remove and repair sunroof glass or the weatherstrip separately. Please return the sunroof glass with the weatherstrip to QEC for analysis. Please include the following info in your email: VIN, first name and last name, Dealer code, Service Manager name, Phone number or email address. If no response received in 15 minutes, proceed with repair and part return to QEC.
Buzz Squeak Rattle (BSR) From McIntosh Front Door
Hood Bumper Broken Or Feels Loose.
Sunroof power express open/close Due to Dual Pane Sunroof switches being returned with no trouble found, proper...
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diagnosis and testing needs to be done before replacing the switch. There is Diagnostic and Testing documentation available for this part in service Library to check the switch before replacing the part. For additional assistance, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Noise from the roof.
Buzz, Squeak, Rattle (BSR) From Door Panel With Loud Music And Or Bass.
Rattle Noise From Instrument Panel To Door Area.
Mirror
Power Window 1 Gang Before Replacing the Switch, please verify the following: 1- Check the switch internal resistance...
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to verify the values are within specification stated in the service procedures. 2- Swap the switch with the issue with the other side. This switch is used in both rear doors. If after the swap the issue is now present at the other door and the original door position no longer has the issue, replace the switch.
Other
62 bulletinsWATER PUMP
WATER PUMP
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
SWITCH - TRANSFER CASE, RIDE HEIGHT, TERRAIN SELECT
Part Number is more precise than "Up to and Including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Hose- Oil Cooler Inlet, Outlet
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
The customer is experiencing a "clicking" noise during turns while driving on WL vehicles
Power Side Steps Reverse, Stop In Motion, Do Not Deploy Or Stow, And May Have a Chirp Noise.
HEADREST - SECOND ROW
BOLT - HEX FLANGE HEAD
SHAFT - DRIVE
CARPET - REAR FLOOR
Center Console Armrest Lid Does Not Stay Open, Feels Loose, Does Not Latch.
No Crank, No Start, Start Stop Inoperative
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
Crackle, Pop or Growl noise At Start-up
SOS Button Inoperative And Or Unavailable.
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B1552-2A Code Set.
BUCKLE ASSY - BUCKLE ASSYS/BELT
Plate - Planetary
AC Inoperative After Extended Driving Periods.
Backup Camera Gridlines Missing
2nd Row Seat Is Hard To Put Back In Position After Moving It Forward To Access The 3rd row seat.
2 nd Row Seat Is Hard To Put Back In Position After Moving It Forward To Access The 3rd row seat.
PUMP WATER & CONNECTOR - OIL COOLER TUBE
Third Row Upper Seat Back Handle Inoperative And Or Cables Disconnected.
CARRIER PLANETARY & SHAFT KIT - OUTPUT
ARM - LOWER CONTROL
ARM - LOWER CONTROL
PUMP WATER & CONNECTOR - OIL COOLER TUBE
PUMP WATER & CONNECTOR - OIL COOLER TUBE
Backup Camera Gridlines Missing
Remote Keyless Entry (RKE) Button Functions Does Not Work, Intermittent Vehicle Response When Using the RKE, Key Not...
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Programmed
PSU Oil Pump Assy
2nd Row Center Seat Lazy Or Slow When Folding.
Headliner Fabric Peeling From Backing Board.
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Fabric Is Loose.
Long Range Camera Front Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Blind Spot Warning Message On Instrument Cluster.
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Mid Range Radar Wrong Mounting Diagnostic Trouble Code.
Heated seats turn off by itself when on HI setting, without customer input after approximately 20 minutes.
SXM Lockup (rearview camera function is not affected), Cannot Change Channel or Adjust Volume
Long Range Camera Front Part Number is more precise than "Up to and Including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Headliner Fabric Peeling From Backing Board.
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Fabric Is Loose.
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
Long Range Camera Front Part Number is more precise than "Up to and including" and "After" dates in the item description.
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Please ensure to order the correct CADM and Long Range Camera Part Number(s) the vehicle was built with. The Root of the Original and Replacement part should be identical, the difference will be in the NIK level. Technician Removal of the Long Range Camera and CADM for Testing Purposes: Please ensure the root of the Original and Replacement part are identical.
Carpet Wet And Or Water Sloshing Sound From Floor Area
Buzz Squeak Rattle (BSR) From 2nd Row Seat.
Buzz Squeak Rattle (BSR) From Under Vehicle While Driving Or Operating The Vehicle.
Buzz Squeak Rattle (BSR) Noise While Driving From Upper Forward Dash Area.
Glove Box Prior to replacing the glove box for a warped, misaligned or difficult to close condition, please contact FCA Redacted Content.
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If no response in 15 minutes, proceed with repair.
Power wndow switch passenger
Heated seats turn off by itself when on HI setting, without customer input after approximately 20 minutes
Buzz Squeak Rattle (BSR) Noise From Under Vehicle While Operating Or Driving.
Driver Side Vents Blow Warm/Cool Air On When Using AC.
Noise From Headliner While Driving On Rough Roads.
Seat back release from the handle.
Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.
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C0604- Active Air Dam Control Performance
"Check Charge Cable" Message Appears On Cluster
Grinding, Rubbing, Moaning, Or Growling Noise From Center-Rear Of The Vehicle.
Instrument Cluster Prior to replacing this part, please contact FCA Redacted Content.
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If no response in 15 minutes proceed with repair.
Infotainment
53 bulletinsHarman R1H Uconnect 5 Radio Software Flash Error Codes
Radio Screen Goes Blank, Radio Locks-Up and/or the Radio Wording Switches From English-to-Italian.
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Rearview Camera (RVC) Functions Normally
AMPLIFIER - NONE
Intermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation.
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Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (RVC Functions Normally). Ghost touch on Navigation screen (RVC Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally) This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio's current software level the radio may need a one or two USB update
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
CENTER STACK - DISPLAY
Windshield HUD (Head Up Display) Display Features
Door speaker Inoperative or No Sound
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
Display Verify Z part number availability.
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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
"Display Verify Z part number availability.
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Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."
"Radio USB update to U33.43 Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation.
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Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (RVC Functions Normally). Ghost touch on Navigation screen (RVC Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally). REPAIR SUMMARY: This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radios current software level the radio may need a one or two USB update."
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Radio Display Screen Flicker
Uconnect Box Require Service Message
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Radio Screen Goes Blank, Rearview Camera (RVC) Functions Normally
"R1H Radio U33.43 USB Software Update Customers may experience one or more of the following: Unable to select the Turn by Turn Navigation.
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Blank Performance Pages (Rearview Camera (RVC) Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (RVC Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (RVC Functions Normally). Ghost touch on Navigation screen (RVC Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally). This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the radio's current software level the radio may need a one or two USB update."
Poor Audio Quality And Or Static From Wireless Devices
"Radio Over The Air Update to U33.43 Software Version (FOTA) Customers may experience one or more of the following: ...
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Unable to select the Turn by Turn Nav. Blank Performance Pages. Rearview Camera (RVC) functions normally. Android Auto Voice Recognition Inop. Media Tuner Delayed. Charge Schedule HMI. RVC functions normally. Ambient Light Inop. Map in Cluster Inop. Media Widget Blank. Nav Map Black. Offroad Pages Inop. RVC functions normally. VR Inop. Incorrect Song Title Displayed, Carplay only. HU switches from Media Page to Home Page. RVC functions normally. Ghost Touch on Nav screen. RVC functions normally. Widgets Missing. New User Profile does not load. Returns to wrong page after View Camera Event selected by customer in the ""Camera View Pages"""". RVC functions normally. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.42 to U33.43. NOTE: The national launch for the FOTA is expected to begin September 30, 2024."
The Electronic Vehicle Information Center (EVIC) Displays Park Assist System Disabled Message
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Checking Radio Software Level On A VP2 Radio
Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following:...
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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...
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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Radio Navigation Displays Message ?No Maps Available?
Audio Muted During A CarPlay Or Android Auto Phone Call
Code Error Message on The Radio, Uconnect Box Error or ?Please Reset Message? Appears on the Radio Display
Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Camera Display Has a Blue Screen When Using Surround, Front, Rear, or Park Assist Camera View
Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
Uconnect Box Require Service Message
Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times
Humming Noise Through Speakers While Vehicle Is Off
Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Camera Display Has a Blue Screen When Using Surround, Front, Rear, or Park Assist Camera View
Radio Over The Air S21B.5, S24.13 and S24.18 Updating to S26.18 Software Version
SiriusXM (SXM) Advertisements Pop Up On Radio
Radio Display Screen Is Completely Blank/Black
Apple CarPlay Does Not Work Or Not Connecting
Radio Displaying The Front Passenger Display Screen (FPDM) For a ?Fraction Of A Second?
Radio Resets Intermittently After A Screech Or Buzz Sound
CENTER STACK UPR DISPLAY W/BEZ For complaints of a black or blank DSCD (Disassociated Central Stack Display) with radio...
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audio available (rearview camera function not affected), please contact FCA Redacted Content prior to ordering the part. If no response is received in 15 minutes, proceed with the repair.
The Hybrid Application May No Longer Appear After Radio Over The Air Update To T25.50 Software
Forward Collision Warning OFF Indicator Is Displayed In The Cluster
Pop Or Static Noise From Radio As The Vehicle Is Being Started
Apple CarPlay Not Working Or Disconnecting After Updating To iOS 16.3.1 Or Above
Radio T25.50 USB Software Update
Customer Satisfaction Notification 70A - Radio Date/Time Update
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
Transmission
46 bulletinsService Shifter Message On Instrument Cluster With Loss Of Communication Diagnostic Trouble Code (DTC) Related To The...
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Shifter.
Rotary Shifter Lights Blinking, Shifter Not Moving, Not Going Into Gear.
850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
"Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be...
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used as the reason for unit replacement. Visible ""glitter"" or debris in the pan does not justify complete unit replacements."
Transmission "Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...
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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, visible ""glitter"" or debris in the pan and fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch."
"Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and...
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transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...
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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
TRANSMISSION - 8 SPEED
Service 4WD Message Illuminated.
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Diagnostic Trouble Code (DTC) C1477-98 Transfer Case Clutch Component Or System Over Temperature, Set.
TRANSMISSION - 8 SPEED
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch"
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
"Flash: Transmission Control Module (TCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0810-00 - Clutch Position Control Error. This bulletin involves reprogramming the TCM with the latest available software."
PUMP KIT Transmission oil if replacing PHEV Electric Oil Pump for an electrical DTC - do not replace pan and filter as part of repair.
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The pump is available on its own. Pan and filter replacement are not necessary.
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch"
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch. "
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
Cluster and Radio Display Settings Revert Back to Default Settings, Auto Door Locks and Paddle Shifter Inoperative With...
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No Menu to Enable, Pedestrian Emergency Brake (PEB) Lamp and Forward Collision Warning (FCW) Lamp on After a Recent Service Repair no Diagnostic Trouble Codes (DTCs)
No Reverse And/Or Forward Gear After D-Clutch Repair.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits.
GEAR, Rack and Pinion Before replacing the Steering Gear for a Service Electric Steering Message, loss of communication...
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DTC U0131, please refer to STAR Online S2219000005 for direction.
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"Flash: Transmission Control Module (TCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0810-00 - Clutch Position Control Error. This bulletin involves reprogramming the TCM with the latest available software. NOTE: Please be sure that the 04B recall is completed prior to performing this TSB. This TCM software update is covered by the 04B recall if still incomplete."
Flash: Drivetrain Control Module (DTCM) Updates A moaning, grinding, or groaning type noise while driving between 80 - 112 kph (50 - 70 mph).
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Noise is not heard when the front axle disconnect is disengaged. NOTE: This noise happens more as the ambient temperatures become less than 5 ? (41 ?). This bulletin involves reprogramming the DTCM with the latest available software.
Flash: Drivetrain Control Module (DTCM) Updates A moaning, grinding, or groaning type noise while driving between 80 - 112 kph (50 - 70 mph).
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Noise is not heard when the front axle disconnect is disengaged. NOTE: **This noise happens more as the ambient temperatures become less than 5 ? (41 ?).** This bulletin involves reprogramming the DTCM with the latest available software.
Flash: Transmission Control Module (TCM) Updates Customer may experience the following: ? Shifts rough occasionally when coming down to a stop.
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? Shifts rough occasionally when accelerating. ? Shifts rough when transitioning from EV to Hybrid operation on low State of Charge (SoC). This bulletin involves reprogramming the TCM with the latest available software.
Malfunction Indicator Lamp (MIL) Illuminated.
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Active Diagnostic Trouble Code (DTC) P1DB7-00 ? Torque Converter Clutch Performance, Set.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
Transmission Fluid Leak From Under The Vehicle.
Pan and Filter, Transmission Oil For WL & JL PHEV transmission leaks inspect for leaks through the transmission case prior to ordering a gasket.
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Leaks can be caused by possible porosity of transmission case or Oil Cooler Lines.
Cluster and Radio Display Settings Reverted Back to Default Settings, Auto Door Locks and Paddle Shifter Inoperative...
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No Menu to Enable
GEAR Rack And Pinion IF VEHICLE BEING REPAIRED IS LISTED BELOW, ORDER 68624833AA.
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ALL OTHER APPLICATIONS ORDER 68524908AC NOTE - 68524908AB does not supersede to 68524908AC for the following configurations, installing a 68524908AC will lead to a C2219 fault code. WK: 3.6L/3.0L Gas 4x4, 5.7L V8/3.0L Diesel 4x2, SDA, SDZ, TDC, SDJ + 5YC + 5I8+ (EHW or ERC) + 5I4 + (SDA or SDJ or SDZ) + TDC OR 5YC + 5I8+ (EZH or EXF) + 5I2 + (SDA or SDJ or SDZ) + TDC WK: 3.6L/3.0L Gas 4x4, 5.7L V8/3.0L Diesel 4x2, SDA, SDZ, TFB, SDJ+5YC + 5I8+ (EHW or ERC) + 5I4 + (SDA or SDJ or SDZ) + TFB OR 5YC + 5I8+ (EZH or EXF) + 5I2 + (SDA or SDJ or SDZ) + TFB WK: 3.6L/3.0L Gas 4x4, 5.7L V8/3.0L Diesel 4x2, SDA, SDZ, TKJ, SDJ + 5YC + 5I8+ (EHW or ERC) + 5I4 + (SDA or SDJ or SDZ) + (TKJ or TLP) OR 5YC + 5I8+ (EZH or EXF) + 5I2 + (SDA or SDJ or SDZ) + TKJ WK: 3.6L/3.0L Gas 4x4, 5.7L V8/3.0L Diesel 4x2, SDA, SDZ, TKN, SDJ+5YC + 5I8+ (EHW or ERC) + 5I4 + (SDA or SDJ or SDZ) + TKN OR 5YC + 5I8+ (EZH or EXF) + 5I2 + (SDA or SDJ or SDZ) + TKN WD: 3.6L V6 4x4, 5.7L V8 4x2, SDA, SD2, TKJ5CW + 5I8+ ERC + 5I4 + (SDA or SD2) + TKJ OR 5CW + 5I8+ EZH + 5I2 + (SDA or SD2) + TKJ WD: 3.6L V6 4x4, 5.7L V8 4x2, SDE, TKN 5CW + 5I8+ ERC + 5I4 + SDE + TKN OR 5CW + 5I8+ EZH + 5I2 + SDE + TKN
Pan and Filter, Transmission Oil For WL & JL PHEV transmission leaks inspect for leaks through the transmission case prior to ordering a gasket.
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Leaks can be caused by possible porosity of transmission case or Oil Cooler Lines. Refer to the latest version of Star Online Publication S2321000005.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
Transmission Fluid Leak From Under The Vehicle.
Pan and Filter, Transmission Oil For WL & JL PHEV transmission leaks inspect for leaks through the transmission case prior to ordering a gasket.
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Leaks can be caused by possible porosity of transmission case or Oil Cooler Lines.
Flash: Transmission Control Module (TCM) Updates Customer may experience the following: ? Vehicle shifts excessively...
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between gears 1 & 2 in Selec-Speed Control position. This bulletin involves reprogramming the TCM with the latest available software.
Flash: Transmission Control Module (TCM) Updates Customer may experience the following: ? Vehicle shifts excessively...
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between gears 1 & 2 in Selec-Speed Control position. This bulletin involves reprogramming the TCM with the latest available software.
This bulletin involves performing a transmission quick learn with wiTECH.
Flash: Drivetrain Control Module (DTCM) Updates A moaning, grinding, or groaning type noise while driving between 80 - 112 kph (50 - 70 mph).
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Noise is not heard when the front axle disconnect is disengaged. (The noise can happen more as the ambient temperatures become colder.) This bulletin involves reprogramming the DTCM with the latest software available.
Lighting
21 bulletinsRear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light...
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layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
Service 4WD light on in the cluster.
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C14A1-74 DTC will be present (Active or Stored).
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...
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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
Trailer Tow Lights Inoperative.
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Diagnostic Trouble Codes (DTCs) B166E-13 B17AD-13 May Be Set.
Grille molding applique is sticking out at the headlamp
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses. "
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses."
"Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...
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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing."
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses.
Tire Pressure Warning Lamp is on Steady, or Flashing
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.
Auto High Beams Characteristics, Auto High Beams Not Turning on When Enabled
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Front Fascia Cover Gaps And Or Poor Fitment Near Headlight.
Brakes
21 bulletinsThe customer states the ABS and Traction Control warning comes on.
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Vehicle sets wheel speed BSCM/ABS fault codes.
Auto Emergency Braking (AEB) Unavailable Service Required Message In Cluster
Power brake booster To avoid potential charge-back, only use MOPAR approved brake fluid per the service manual.
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When filling the brake reservoir, use clean equipment and gloves during repair to avoid cross-contamination.
Auto Emergency Braking (AEB) Unavailable Service Required Message In Cluster
"Flash: Trailer Tow Module (TTM) Updates Customers may comment on one or more of the following: If the vehicle is...
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traveling at less than 5 kph (3 mph) and the brake pedal is pressed, then both turn lights will flash for two milliseconds. If the vehicle is traveling at less than 5 kph (3 mph) and one turn light is activated, then the opposite turn light will flash for 20 milliseconds. NOTE: This issue only effects the trailer lighting This bulletin involves updating the TTM with the latest available software."
"Flash: Trailer Tow Module(TTM) Updates Customers may comment on one or more of the following: If the vehicle is...
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traveling at less than 5 kph (3 mph) and the brake pedal is pressed, then both turn lights will flash for two milliseconds. If the vehicle is traveling at less than 5 kph (3 mph) and one turn light is activated, then the opposite turn light will flash for 20 milliseconds This bulletin involves updating the TTM with the latest available software."
"Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) has been set: P0629 - Fuel Pump Control Circuit High. P0171 - Fuel system Lean. P0087 - Fuel Rail Pressure Too Low - Bank 1. Customers may experience one or more of the following: Vehicle will not start. The Instrument Cluster Panel (ICP) unable to calculate the instantaneous fuel economy under heavy acceleration. The oxygen sensor can give incorrect values when entering EV mode. False fault detection (MIL on) is possible when this event occurs. The rear half shafts are damaged due to accelerating in drive with the Electronic Parking Brake (EPB) applied This bulletin involves reprogramming the PCM with the latest available software."
Auto Emergency Braking (AEB) Unavailable Service Required Message In Cluster
After Radio Software Update, Pedestrian Emergency Brake (PEB) Lamp and Forward Collision Warning (FCW) Lamp on in...
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Cluster or Other Customer Programable Features Concerns Not Set, No Diagnostic Trouble Codes (DTCs)
Auto Emergency Braking (AEB) Unavailable Service Required Message In Cluster
System Operation Obstructed or Blocked, ?Blind Spot Temporarily Unavailable, Sensor Blocked?, ?Automatic Emergency...
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Braking (AEB) Limited Service Required? or ?Limited Functionality Clean Front Windshield? Displayed Momentarily on The Cluster
Park Brake Warning Lamp Illuminated and Flashing, Cluster Warning Message to ?Service Park Brake?
System Operation Obstructed or Blocked, ?Blind Spot Temporarily Unavailable, Sensor Blocked?, ?Automatic Emergency...
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Braking (AEB) Limited Service Required? or ?Limited Functionality Clean Front Windshield? Displayed Momentarily on The Cluster
System Operation Obstructed or Blocked, ?Blind Spot Temporarily Unavailable, Sensor Blocked?, ?Automatic Emergency...
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Braking (AEB) Limited Service Required? or ?Limited Functionality Clean Front Windshield? Displayed Momentarily on The Cluster
Auto Emergency Braking (AEB) Unavailable ? Service Required Message In Cluster
The Heads-up Display (HUD) on about 2,798 of the above vehicles may not display any driver information as designed due...
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to a wrong instrument panel pad that was installed during the manufacturing process which blocks the display of the information.
Rear Cup Holders Warm Customers may comment on the following: ? When the rear heat temperature is set at or near max...
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hot output, the front center console?s surfaces, first row and second row cup holders and storage bins are getting warm to the touch This bulletin involves removing the front center console and installing an insulator foam pad on top of the Center Console air duct.
SHOCK ABSORBER KIT Suspension Before replacing this part.
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Please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
PUMP, Vacuum For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE.
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Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.
Diagnostic Trouble Code (DTC) P1CEA Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P1CEA - Boost Side EVAP Purge System Performance. This bulletin involves inspecting two EVAP quick connects at the air cleaner cover with push-pull-push test and ensuring quick connect tabs are locked.
Anti-lock Brake System (ABS), Electronic Stability Lamp (ESC) Warning Lamps on, No Start, Decrease in Steering Assist...
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?Service Steering System Message?
Pre-Delivery & Maintenance
20 bulletinsVerify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order "68" part number for New unsold units only.
Warranty Newsletter Volume 11, Issue 7
FCA Caribbean Warranty Newsletter Volume 11, Issue 7
Warranty Newsletter Volume 11, Issue 6
FCA Caribbean Warranty Newsletter Volume 11, Issue 6
FCA Caribbean Warranty Newsletter Volume 11, Issue 4
Warranty Newsletter Volume 11, Issue 4
"Service 4WD Message, Diagnostic Trouble Codes (DTCs) C1463-94 Front Axle Disconnect Control-Unexpected Operation,...
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and/or C1463-92 Front Axle Disconnect-Performance or Incorrect Operation, Set."
FCA Caribbean Warranty Newsletter Volume 10, Issue 11
Warranty Newsletter Volume 10, Issue 11
Backup Camera Poor Image Quality Inspection
Cluster Message Night Vision Temporarily Unavailable, Night Vision Unavailable Service Required
Warranty Operations Newsletter Volume 10, Issue 6
FCA Caribbean Warranty Newsletter Volume 10, Issue 6
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.
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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
Steering
16 bulletinsThe customer is experiencing a clicking or pop noise from the steering knuckle and bearing area during turns while...
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driving.
Note: actual release date was 12/22/2025 The customer is experiencing a clicking or pop noise from the steering knuckle...
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and bearing area during turns while driving.
Diagnostic Trouble Code DTC(s) C1593-00, C2217-00, U0131-00.
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and Service Electric Power Steering Messages.
Noise From Front End While Steering Or Turning The Steering Wheel.
SHAFT - STEERING COLUMN INTERMEDIATE
SHAFT - STEERING COLUMN INTERMEDIATE
Steering Repair Information Involving Toe Angle.
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Tie Rod And Or Electric Power Steering (EPS) Units.
Diagnostic Trouble Code DTC(s) C1593-00, C2217-00, U0131-00.
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and Service Electric Power Steering Messages.
Intermittent Vibration Buzz Squeak Rattle (BSR) Shaking Felt In Steering Wheel.
Steering Wheel Off Center.
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Customer Complaint/Technician Observation: Customer may state the vehicle drives straight but the steering wheel is off center. They may also describe the condition as a pull or a lead due to them trying to keep the steering wheel centered. Discussion: Drive on both highway and city roads if possible. If equipped with air suspension, place the vehicle in normal ride height (NRH). Refer to Service Library 02 - Front Suspension / Wheel Alignment / Diagnosis and Testing for a list of conditions, possible causes and corrections.
Steering Wheel Off Center.
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Customer Complaint/Technician Observation: Customer may state the vehicle drives straight but the steering wheel is off center. They may also describe the condition as a pull or a lead due to them trying to keep the steering wheel centered. Discussion: Drive on both highway and city roads if possible. If equipped with air suspension, place the vehicle in normal ride height (NRH). Refer to Service Library 02 - Front Suspension / Wheel Alignment / Diagnosis and Testing for a list of conditions, possible causes and corrections.
Slight Pull, Drift, Wander.
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Lack Of Precise Steering.
Service Electric Power Steering Message On Cluster.
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Electric Power Steering Light On After Recent Service.
Steering Column Power Tilt Inoperative
Buzz, Squeak Or Rattle (BSR) From Steering Wheel Area While Turning.
Tie Rod Boot Noise While Turning The customer may experience one or more of the following: ? A popping noise can be...
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heard when turning, while in the driver seat. ? One or both of the tie rod boots are extended, or compressed (Fig. 1) . This bulletin involves removing the small tie rod boot clamp and venting the tie rod boot.
Fuel System
10 bulletinsEVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING
TUBE - FUEL INJECTOR SUPPLY & GASKET - NONE
TUBE - FUEL INJECTOR SUPPLY & GASKET - NONE
FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual.
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If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
Low Fuel Warning Indicator Stuck ON
Fuel Nozzle Premature Shut Off The customer may experience the following: ? Hard to fill fuel tank, premature fuel nozzle shut off.
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This bulletin involves inspecting and replacing the fuel filler tube
Fuel Filler Door Will Not Open.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Suspension
9 bulletinsShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
WL Front Control Arm Bushing - Handling Link Has Loose Rubber Appearance
Clicking Noise From Front Suspension Over Bumps Or Rough Roads.
Spring Front Upr - Isolator Before replacing this part.
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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
No Crank, No Start. Service Air Suspension Message Displayed In The Cluster
Service Air Suspension Message In Cluster.
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C15AD-92-Ride Height System- Performance In Below Freezing Temperatures.
Front Wheel Hub and Bearing Before replacing the front or rear wheel hub and bearing for moaning, grinding, or groaning...
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type noise, verify the noise is not coming from the transfer case. Follow the diagnostic procedure outlined in SOL Publication S2303000001 prior to any repair.
USB Hub In-Operable
Hybrid & EV
5 bulletinsNo Wireless Charging Or Slow Wireless Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Wireless Qi Charger Not Charging
HVAC & Climate
5 bulletinsNot applicable to vehicles built for US market.
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Radio USB Update to U40.20 Customers may experience one or more of the following: Temperature displayed in the radio display screen and rear HVAC are mismatched. Auto door locks are inoperable. This bulletin involves inspecting and if required, updating the radio software level to U40.20. Depending on the radios current software level the radio may need a one or two USB update.
Defroster Grille Has Gaps And Or Is Not Sitting Flush.
Defroster Grille Has Gaps And Or Is Not Sitting Flush.
A/C Diagnostic LOP Change
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
Air Bags & Safety
2 bulletins1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate
The customer may experience an airbag light on or seat belt chime when buckled.
Software & Calibration
1 bulletinThe IDCM Flash Will Not Complete