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2023 Jeep Cherokee TSBs

87 Technical Service Bulletins across 14 categories

Electrical

17 bulletins
11028904

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11025723

DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE

11025722

DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE

11025508

ESC Light Illuminated.

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DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE

11020600

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

11015810

"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...

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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."

11013171

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11012777

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11007954

Battery Drain Suspected or "Identified" From USB or Media Hub

11002828

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10248031

Gap At Front Door Panels Either or both front door inside trim panels are loose or have a gap at the doors.

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This bulletin involves re-securing the front door trim panels to the doors.

10248017

Gap At Front Door Panels Either or both front door inside trim panels are loose or have a gap at the doors.

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This bulletin involves re-securing the front door trim panels to the doors.

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10241102

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? P219A - Bank 1 Air-Fuel Ratio Imbalance. This bulletin involves reprogramming the PCM with the latest available software.

10240000

B2768-49 Right Impact Pressure Sensor-Internal Failure, prior to replacement of any components please contact FCA...

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Redacted Content for further assistance. If no response in 15 minutes, proceed with repair.

Infotainment

14 bulletins
11025515

Intermittent Uconnect Box Requires Service Message.

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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

11021581

Door speaker Inoperative or No Sound

10251875

Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the...

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following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.

10251870

Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following:...

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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.

10251867

Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ?...

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Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 2023.

10248941

Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ...

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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.

10248049

Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up.

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? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.

10247955

Uconnect Box Require Service Message

10247479

Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the...

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following symptoms: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.6 to QR40.12. NOTE: National launch for this FOTA update is expected to begin November 06, 2023.

10247439

Radio Reset After Clock Adjustment

10243153

Apple CarPlay Does Not Work Or Not Connecting

10242828

Radio Over The Air Updating to QR40.12 Software Version ? Mobile Wi-Fi inoperative upon start up.

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? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.62 and QR39.57 to QR40.12. NOTE: National launch for this FOTA update is expected to begin August 16, 2023

10241035

Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently

10240004

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

Lighting

11 bulletins
11029670

Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light...

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layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.

11023326

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...

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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

11021010

Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...

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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.

11018447

"Washer Light On And Will Not Turn Off After Adding Washer Solvent."

11014385

"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses. "

11010500

"Forward Collision Warning (FCW) Unavailable Service Required message or a Service Active Lane Management Warning Light...

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ON'"

11006241

"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses."

11002805

"Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...

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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing."

10251854

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses.

10248045

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.

10243179

Intermittently The Vehicle exhibits No Crank No Start.

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Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights

Body & Paint

10 bulletins
11022012

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022011

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022003

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

11012884

Door Latch, Handle And Ajar Additional Service Information.

11009607

Bracket - Fender Mounting

11005320

"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."

11001227

"Front Door Nameplate is Loose Customers may experience the following: The left, right or both front door nameplates or...

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flags are not adhering (loose) to the door panel. Letters may have fallen off Fig. 1 from the nameplate assembly. This bulletin involves inspecting both front door nameplate assemblies for missing or loose letters/flag and possibly replacing one or both front door nameplate assemblies."

10247995

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

10236969

Mirror

10236799

Power Window 1 Gang Before Replacing the Switch, please verify the following: 1- Check the switch internal resistance...

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to verify the values are within specification stated in the service procedures. 2- Swap the switch with the issue with the other side. This switch is used in both rear doors. If after the swap the issue is now present at the other door and the original door position no longer has the issue, replace the switch.

Engine

9 bulletins
11026812

Service 4wd Light On, AWD System Service Required Message Illuminated.

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Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked.

11024035

Before replacing any parts please refer to SOL S2518000008 if it applies to the vehicle you are working on based on a VIN search in Service Library.

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Before replacing this part due to Engine Light On with P1CEA (Boost Side EVAP Purge System Performance), check for: 1) Improperly connected or kinked/pinched Purge Hoses at the Ejector Tees on the Air Box or Duct. 2) Improperly connected or kinked/pinched Purge Hose at the Purge Solenoid or OBD Valve. 3) Improperly connected or kinked/pinched Purge Hose at the Intake. 4) Check for the correct Purge Hoses installation.

11018666

Underhood start/stop safety The customer may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): - P152E Engine -Hood Switch 2 Circuit High. - DTC P152F Customers may also experience: - Start/Stop system warning light. - Start/Stop inoperable. - Remote start inoperable. Diagnosis: - Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other than the one listed are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. - If any vehicle exhibits any of the symptoms listed above in the customer symptom section, perform the Repair Procedure. - Special Tools/Equipment: wiTECH or equivalent. Repair Procedure: 1. Open the hood and locate the hood switch 2. Push in on the two locking tabs and pull them out. 3. Disconnect the wire connector from the switch. 4. Connect the wires to the same hood switch. 5. Push the switch back into the hold until both lock tab are engaged. 6. Clear all DTCs that may have been set in any module during this repair procedure. 7. In case the P152F/P152E DTCs persist, repeat the procedure with a new/spare/known good switch and repeat steps 5 and 6. 8. Replace switch installed during previous step for the original switch of the vehicle. If DTCs P152F/P152E are not present, leave the original switch installed and do not document the change of the switch in the repair process/narrative.

11013643

THROTTLE BODY

11001226

"Flash: Transmission Control Module (TCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0810-00 - Clutch Position Control Error. P16F0-00 - SPI Comm Hardware Fault. Customers may also comment on one or more of the following: K0 Adaptation routine runs when vehicle stationary and EV Mode. Vehicle loses propulsion capability. Service transmission warning indicator is on. NOTE: Require key cycle to recover. Shifts rough occasionally when coming down to a stop. Shifts rough occasionally when accelerating. Shifts rough when transitioning from EV to Hybrid operation on low SoC. Shifts rough when engines starts. On part throttle accelerations with little to no battery available the transition from battery power to engine on is harsh and abrupt. The engine oil life on dashboard drops down too fast when the engine oil dilution reaches high level without the ability to recover. **This bulletin involves reprogramming the TCM with the latest available software.** NOTE: **Please be sure that the 04B recall is completed prior to performing this TSB. This TCM software update is covered by the 04B recall if still incomplete.**"

10247452

Service 4wd Light On, AWD System Service Required Message Illuminated.

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Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

10239957

Water Quality When Mixed With Engine Coolant

10239936

Engine Coolant Leak Coolant leak under vehicle and/or low coolant warning on dash.

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This bulletin involves inspecting and replacing the ECT sensor if required.

10239927

Flash: Drivetrain Control Module (DTCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) or warning lamp illumination.

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Upon further investigation the technician may find that the multiple Diagnostic Trouble Codes (DTCs) have been set: ? C1403-29 - Transfer Case Range Position Sensor-Signal Invalid. ? C14AA-62 - Transfer Case Motor Position Sensor Supply-Signal Compare Failure. This bulletin involves reprogramming the DTCM with the latest software available.

Other

8 bulletins
11028779

POWER TRANSFER UNIT - NONE

11028778

POWER TRANSFER UNIT - NONE

11004151

Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...

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Adding Remote Start

11001248

"Passenger Heated Seat Cushion Inoperative Customer may experience the following: Passenger heated seat does not work."

10248966

PSU Oil Pump Assy

10248570

2nd Row Center Seat Lazy Or Slow When Folding.

10244356

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...

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this is normal and not a defect.

10241148

Power wndow switch passenger

Pre-Delivery & Maintenance

5 bulletins
11026652

Verify "Z" part number availability.

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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only

11011774

Backup Camera Poor Image Quality Inspection

10243209

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

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Library for specifications so a suitable alternative can be used

10236967

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER

Suspension

2 bulletins
11023168

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

10242752

USB Hub In-Operable

Fuel System

2 bulletins
11012010

FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual.

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If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.

10236933

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

Software & Calibration

2 bulletins
11011800

Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of...

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updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369692AD) is the proper repair.

11011799

Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of...

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updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.

Transmission

2 bulletins
11010477

"Flash: Drivetrain Control Module (DTCM) Updates Customers may experience the following: A moan noise or shudder...

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feeling from the rear axle during low speed cornering, most notable in a parking lot or low speed maneuvering. This bulletin involves reprogramming the DTCM with the latest available software."

11008753

"Flash: Drivetrain Control Module (DTCM) Updates Customers may experience the following: A moan noise or shudder...

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feeling from the rear axle during low speed cornering, most notable in a parking lot or low speed maneuvering. This bulletin involves reprogramming the DTCM with the latest available software."

HVAC & Climate

2 bulletins
10243271

A/C Diagnostic LOP Change

10241146

A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

Hybrid & EV

2 bulletins
10243208

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.

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B)

10240034

Front Inverter Outlet and Rear Center Console Power

Brakes

1 bulletin
11000172

SWITCH - BRAKE