2017 Jaguar XJ TSBs
426 Technical Service Bulletins across 14 categories
Categories
Infotainment
115 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Incorrect diagnosis of Bluetooth connectivity
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Bluetooth device ID not displayed on Touch Screen.
Door veneer speaker noise ` t izz / buzz`
Door veneer speaker noise ` t izz / buzz`
Bluetooth phone connectivity / pairing / music streaming issues
Door veneer speaker noise ` t izz / buzz`
Bluetooth phone connectivity
Navigation errors or freezing on the `Initalization` screen
Navigation errors or freezing on the `Initalization` screen
Unable to save navigation co-ordinates
Unable to save navigation co-ordinates
Unable to select preferences on the touch screen
Unable to select preferences on the touch screen
Bluetooth issues after software updates.
Audio System Speaker Diagnosis
Touch Screen switches off momentarily and resets
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Navigation errors or freezing on the `Initalization` screen
Navigation errors or freezing on the `Initalization` screen
Unable to save navigation co-ordinates
Unable to save navigation co-ordinates
Unable to select preferences on the touch screen
Unable to select preferences on the touch screen
Bluetooth issues after software updates.
Audio System Speaker Diagnosis
Infotainment System AV button greyed out.
Audio Amplifier Quiescent drain
Touch Screen Remote Control.
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
SERVICE MENU TEXT NOT DISPLAYED AS EXPECTED WITH THE INSTRUMENT PANEL
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
Popping sound or crackling noise from the audio system while in use.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY...
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onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative.
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code...
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(DTC) U3000-49 logged in the TCU (Telematics Control Unit).
A customer may report "Hood Open" message displays on IP with hood closed.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call.
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The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as...
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designed.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has...
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developed a software upgrade designed to enhance/introduce the following features and functions:? Introduction of text message capability to the InControl Touch Pro? system.? Navigation screen supports switching between 'Night' and 'Day' mode.? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system.? Improved Bluetooth connectivity.? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R).? Screen blank when restarting the vehicle after an immediate shut-down.
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with...
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InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
Issue: Users might be experiencing an issue where the navigation guidance may not work.
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When navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected and - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL TOUCH PRO FEATURES MAY NOT OPERATE AS EXPECTED: DELAYED INCONTROL...
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TOUCH PRO SYSTEM START-UP BLANK TOUCH SCREEN AND/OR REAR SEAT ENTERTAINMENT (RSE) SCREENS (IF FITTED) LIVE APPLICATIONS NOT OPERATING ALL CLOCKS DISPLAY ONE HOUR AHEAD OF THE CORRECT TIME NAVIGATION ROUTE IS LOST WHEN THE VEHICLE IS SHUTDOWN A LICENSE EXPIRED MESSAGE DISPLAYED (VEHICLES NOT EQUIPPED WITH CONNECTED SERVICES ONLY) PARKING AID SYSTEM VOLUME CANNOT BE ADJUSTED SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) MAY HAVE NO AUDIO ON START-UP
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL TOUCH PRO FEATURES MAY NOT OPERATE AS EXPECTED: DELAYED INCONTROL...
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TOUCH PRO SYSTEM START-UP BLANK TOUCH SCREEN AND/OR REAR SEAT ENTERTAINMENT (RSE) SCREENS (IF FITTED) LIVE APPLICATIONS NOT OPERATING ALL CLOCKS DISPLAY ONE HOUR AHEAD OF THE CORRECT TIME NAVIGATION ROUTE IS LOST WHEN THE VEHICLE IS SHUTDOWN A LICENSE EXPIRED MESSAGE DISPLAYED (VEHICLES NOT EQUIPPED WITH CONNECTED SERVICES ONLY) PARKING AID SYSTEM VOLUME CANNOT BE ADJUSTED SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) MAY HAVE NO AUDIO ON START-UP
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE.
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IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
SITUATION: IN RESPONSE TO CUSTOMER FEEDBACK ON THE PERFORMANCE OF THE INCONTROL TOUCH PRO SYSTEM, JAGUAR LAND ROVER HAS DEVELOPED A SOFTWARE UPGRADE.
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SOME CUSTOMERS MAY HAVE EXPERIENCED INFOTAINMENT POOR PERFORMANCE/RELIABILITY AND THIS SOFTWARE UPGRADE IS DESIGNED TO ENHANCE THE ROBUSTNESS OF THE FOLLOWING FEATURES AND FUNCTIONS: SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) LOCK UP, AUDIO LOSS; INFOTAINMENT MASTER CONTROLLER (IMC) RESETS, BLANK SCREENS, AND POOR SYSTEM PERFORMANCE; CD RIPPING/PLAYBACK ISSUES; CAMERA: FROZEN CAMERA IMAGE ON SCREEN WHEN REVERSE SELECTED AND CAMERA STABILITY ISSUES; MEDIA PLAYER CRASH, LIBRARY TRACK SELECT FAILS, USB SOURCE RELIABILITY; AND/OR PHONE AND BLUETOOTH - CONNECTION AND CONTACTS DOWNLOAD ISSUES.
ISSUE: CUSTOMER COMPLAINT OF 1.NO GPS SIGNAL.
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2.NO UPDATE ON CURRENT VEHICLE POSITION ON THE DISPLAY. 3.NO UPDATE TO THE TIME DISPLAYED. 4.CHINA ONLY MIGHT STATE THAT THE GPS PAGE SAYS THE GPS SIGNAL IS INVALID.
ISSUE: CUSTOMERS MAY EXPERIENCE INCONTROL TOUCH PRO NOT DISPLAYING AUDIO TRACK ARTWORK ON THE TOUCH SCREEN (TS) WHEN...
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USING A UNIVERSAL SERIAL BUS (USB) FLASH DRIVE, COMPACT DISC (CD), EXTERNAL MEDIA STORAGE DEVICE OR INFOTAINMENT MASTER CONTROLLER (IMC) MEDIA LIBRARY.
ISSUE: WHEN IN A RADIO FUNCTION SUCH AS FM, AM, DAB/HD THE FOLLOWING BEHAVIOUR IS SEEN: WHEN MAKING A SELECTION USING...
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LEFT OR RIGHT TUNE SOFT KEY BUTTONS OR WHEN SELECTING AN ALTERNATIVE RADIO BAND (IE TRYING TO CHANGE FROM FM TO DAB) THERE IS NO RESPONSE FROM TOUCH SCREEN AND AUDIO OUTPUT REMAINS DISTORTED. THE DTC B14D3-96 MAY ALSO BE STORED IN THE INFOTAINMENT MASTER CONTROLLER (IMC) SUGGESTING A RADIO TUNER COMPONENT INTERNAL FAILURE.
Engine
72 bulletinsMalfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the...
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vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Control Module (PCM)
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the...
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vehicle is refueled within 15 seconds of turning the engine off.
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS AJ126
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
Fuel Pressure Concern or Poor Engine Performance.
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement.
2.0 GTDI Turbocharger
DTC P026A on Supercharged Engines only
DTC P026A on Supercharged Engines only
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Door Lock Cylinder Cover - Fitment at PDI / Replacement
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
JTB00268 engine hard to start after hot soak - fan running Category Driveability.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine...
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compartment area.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
There is a noise from the engine.
There is a noise from the engine.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
There is a noise from the engine.
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The charge warning lamp is on.
The Check Engine MIL is on.
The Check Engine MIL is on There is a noise from the engine
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
The tire valve stem is broken or cracked.
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve.
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Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
The Check Engine Lamp is on and the vehicle is running rough.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: Customer may report door lock cylinder cover missing or has become adrift.
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine...
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compartment area.
Issue: Rear differential oil leak evident from the pinion seal.
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on JTB00349v2 & JTB00356v2.
A clatter/knock/rattle noise may be heard from the engine.
Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly...
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enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Upon inspection, technicians have identified the causal part as being the front anti- roll bar (ARB) bushes, having the P/N C2D5793. Replacement with a new pair of bushes has subsequently resolved the customer complaint. Investigations into returned parts by both JLR and component suppliers have failed to identify causal factors or defects which may have created the initial customer complaint.
A clatter/knock/rattle noise may be heard from the engine.
Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly...
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enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Upon inspection, technicians have identified the causal part as being the front anti- roll bar (ARB) bushes, having the P/N C2D5793. Replacement with a new pair of bushes has subsequently resolved the customer complaint. Investigations into returned parts by both JLR and component suppliers have failed to identify causal factors or defects which may have created the initial customer complaint.
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY.
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THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
Other
71 bulletinsTransfer Case front flange leak
coolant pipe leak
Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
Undertray Rework to Remove Gaitor Foul
XF/XJ Eco Stop/Start Additional Diagnostics Information
Front drive shafts rubber boots split or damaged
Rear transport tow eye being left in place or not discarded
Diagnostic Concerns.
Customer may complain of a creak or rattle from the rear seat back rest.
Title: 5.0L V8 (AJ133) overheating due to incorrect
Distorted Playback When Using iPod / iPhone.
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13MY onwards.
Entertainment Systems.
water pump improvement.
Front drive shafts rubber boots split or damaged
Vehicle Communication Device fails to communicate
Rear Seat Back Rest Creak or Rattle Noise
Transit Protection / Wrapguard Staining
Quality Assurance Stop.
Charge Air Hose assy detachment.
X351 Seat Memory Switch Number 1 Stuck High
Diagnostic Concerns.
HLDF Programming - `Candidate Not Available` message.
Error during key programing
Title MOST system diagnosis
Attachment.
Attachment.
Attachment.
Entertainment Systems.
Unable to access SDD after installation of DVD131.04.
Image.
Image.
A customer may report a rattle tyle noise from the front seat base area.
A customer may report a rattle tyle noise from the front seat base area.
WIFI NETWORKS NOT FOUND
Connectivity functions are no longer working.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Front and Rear Park aid & Park assist unavailable.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
Incorrect DEF Quality & No Restarts in ?XXX? Miles is on the IPC
InControl Touch Pro Inoperative
InControl Touch Pro Inoperative
The reissue replaces all previous version.
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Please destroy all previous versions.
SIM card activation issues
InControl Touch Pro phase 4 customer letter
A rattle noise from the front overhead console may be evident.
Issue: Customer reports that, intermittently, the vehicle will not crank.
Issue: Customer reports that, intermittently, the vehicle will not crank.
Jaguar Land Rover Shop Foreman Conference Call
Presentation from Dealer Shop Foreman Conference Call
Issue: Jaguar headlining cleaning products
Issue: Jaguar headlining cleaning products
The Auto Stop/Start system may be inoperative.
Situation: A creak noise from the front of the vehicle may be evident when driving over a rough road surface or speed...
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bump.
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40) appearing.
Issue: SIM card does not latch in SIM slot or cannot be read.
TCU fails activation and DTC U2109 flagged
A rattle noise from the front overhead console may be evident
Auto Start-stop may be inoperative
Situation: A rattle noise from the front overhead console may be evident.
ISSUE: CUSTOMER MAY EXPERIENCE MORE THAN ONE OF THE FOLLOWING ISSUE IN THE OPERATION OF THEIR CD: CD WONT EJECT,...
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INCORRECT ORDER OF RIPPED CD TRACKS, INTERMITTENT RIPPING ISSUES, TRACK SKIPPING, NO DISK SHOWN WHILE ATTEMPTING TO EJECT, CANT READ CD
SITUATION: ONLY ON VEHICLES WITH FRONT SEATS EQUIPPED WITH BOTH MASSAGE AND FRONT CUSHION EXTENSION FUNCTIONS, A 'CLICK'...
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NOISE MAY BE HEARD WHEN RAISING / LOWERING THE RIGHT FRONT SEAT CUSHION.
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
ISSUE: CUSTOMER MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (IE.-40) APPEARING.
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
ISSUE: CENTRE CONSOLE CUP HOLDER COVER SPLIT (SEE ATTACHMENT)
Electrical
56 bulletinsTELEMATIC TCU2 MODULES NO LONGER AVAILABLE
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Seat Module DTC diagnostic help - Seats not moving in one direction
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
No Communication with Chassis Control Modules after reconnecting battery.
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Chassis.
No Communication with Chassis Control Modules
Vehicle seat memory module logs U1A4C 00
Charging a vehicle fitted with Battery monitoring system
Oxygen sensor DTC`s
Oxygen sensor DTC`s
New vehicle storage (Transit relay / Transit mode)
Diagnostic Module Tank Leakage (DMTL)
Loose battery terminals.
Front Control Display Interface Module Re-configuration.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Quiescent battery drain due to TCU module.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
The message "Radar Sensor Blocked" appears in instrument pack display.
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If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM).
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
Issue: B1412-96 being flagged in the Gateway Module
Issue: The message "Radar Sensor Blocked" appears in instrument pack display.
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If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester.
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JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks.
The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system status...
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indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen.
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This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
DESCRIPTION OF ISSUE:An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component...
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Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
TCU security key was not subject to end of line test and verification
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module...
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part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE...
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WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. [DOCUMENT DATED JUNE 15, 2016 ACTUALLY PUBLISHED JULY 15, 2016].
"ISSUE: WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH...
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A MODULE PART NUMBER OF: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET.
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A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET.
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A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
Software & Calibration
20 bulletinsInControl Touch Pro Wired Update
SDD Updates
DVD software update
Diagnostic Software Hardware
DVD software update
Diagnostic Software Hardware
Mongoose Update.
Mongoose Update
Important firmware update required for the DA Dongle /DA-VINA.
Incontrol touch pro phase 2.5 software update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
18C - New face of InControl Touch Pro and 18C software improvements
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
"SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE.
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CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA)."
Body & Paint
18 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
Window Regulator mechanical creak
Window Regulator mechanical creak
Window Regulator mechanical creak
Window Regulator mechanical creak
Window Regulator mechanical creak
window operation squeak / squeal.
XJ Moving Panel Rear Edge Tooth Feature Removal
XJ Moving Panel Rear Edge Tooth Feature Removal
Earth Stud Repair on Aluminum Body
Hood / Bonnet Ajar Switch.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be...
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bulging.
ISSUE: TUNESCAN DOES NOT OPERATE, SCROLLING WINDOW ANIMATION IS CONSTANTLY RUNNING.
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE...
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BULGING.
SITUATION: THE DOOR POCKET LEATHER MAY BE LOOSE OR WRINKLED.
ISSUE: ELECTRIC WINDOW, SUN / MOON ROOF, REAR SIDE WINDOW BLINDS, INOPERATIVE OR NOT FUNCTIONING CORRECTLY AFTER PDI.
Fuel System
16 bulletinsFUEL VAPOUR PURGE
XJ Heated Seats Innoperative on Integrated Control Panel
HVAC Evaporator Data Requested Upon Replacement
HVAC Evaporator Data Requested Upon Replacement
Difficult fuel filling
HVAC Evaporator Data Requested Upon Replacement
Fuel Injector Concerns 5.0 AJ133 Gasoline.
Fuel Injector Concerns 5.0 AJ133 Gasoline.
Fuel Gauge / Pump Diagnostic Aids.
SDD enhancements for fuel gauge and pump issues-10MY onwards.
Fuel System Concerns.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
"SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'.
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CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE."
Transmission
15 bulletinsPost K202 Transmission Control Switch Issues Rise and FALL
Post K202 Transmission Control Switch Issues Rise and FALL
Post K202 Transmission Control Switch Issues
Post K202 Transmission Control Switch Issues
Steering Gear Transfer Pipe change
Transmission DTC P0780-94
STEERING GEAR FIXING.
Steering Gear Pinion Bolt.
ZF Transmission ? Error message during reprogramming
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Customer states harsh shift, transmission warning lamp.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with...
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an 8HP transmission, and will not be able to find the routine within SDD.
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
Brakes
14 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Parkbrake Warning Lamp I l luminated/Parkbrake Fault message displayed (chassis)
Parkbrake Warning Lamp I l luminated
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Submitting a Brake Noise EPQR
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates...
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a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING.
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THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
HVAC & Climate
12 bulletinsClimate Controlled Seats Diagnosis & Testing
Climate Control.
Run in specification for new A/C compressors - all models
Lack of Cooling From Air Conditioning
Lack of Cooling From Air Conditioning
Run in specification for new A/C compressors - all models
Climate Control System Odor.
Issue: When the hard keys on the rear seat centre switch pack are operated pressing the Left Hand switch activates the Right Hand seat heater.
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Pressing the Right Hand switch activates the Left Hand seat heater.
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions:? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability? Phone and Bluetooth? - connection and contacts download issues? Climate control fan symbol not visible when increasing/decreasing fan speed? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss; channel artwork not displaying - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - ?Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues - Climate control fan symbol not visible when increasing/decreasing fan speed - The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen - Unable to access the seat massage auto function on the Touchscreen - The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Lighting
9 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
Malfunction Indicator Lamp (MIL) may illuminate
Malfunction Indicator Lamp (MIL) may illuminate
Front / Rear Lamp Condensation - Information Only
Cigar Lighter Elements Not Supplied.
Head Lamp / Fog Lamp - Discolouration / Distortion.
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
The yellow reflector in the headlamp assembly is delaminating
Tires & Wheels
4 bulletinsIssue: Wheel stud failures (fractures).
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Wheel stud failures (fractures).
Suspension
3 bulletinsJTB00339 Temporary Suspension
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
Steering
1 bulletinSteering Column rake & reach inoperative