2012 Jaguar XJ TSBs

compartment area.

compartment area.

Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13

Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.

Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)

Engineering would like to investigate the root cause as to these concerns

housing seam.

compartment area.

enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Upon inspection, technicians have identified the causal part as being the front anti- roll bar (ARB) bushes, having the P/N C2D5793. Replacement with a new pair of bushes has subsequently resolved the customer complaint. Investigations into returned parts by both JLR and component suppliers have failed to identify causal factors or defects which may have created the initial customer complaint.

enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Upon inspection, technicians have identified the causal part as being the front anti- roll bar (ARB) bushes, having the P/N C2D5793. Replacement with a new pair of bushes has subsequently resolved the customer complaint. Investigations into returned parts by both JLR and component suppliers have failed to identify causal factors or defects which may have created the initial customer complaint.

compartment area.

CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY."

CAUSE: UNKNOWN ENGINEERING INVESTIGATION ON-GOING."

CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. IF THERE IS A FAULT WITH THE HEIGHT SENSOR, WIRING HARNESS, OR CONNECTOR, THEN A DTC WILL BE STORED. THE AFFECTED RIDE HEIGHT SENSOR PART NUMBERS ARE C2D6859, C2D16582, C2D6857, C2D16580, C2D6858, AND C2D16581."

FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS."

FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW."

FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW."

'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM)."

UPON DIAGNOSIS, THE TECHNICIAN MAY FIND ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE C ODES (DTC ) STORED IN THE ENGINE CONTROL MODULE (EC M): P043E-00, P0442-00, P0447-00, P0496-00, P2401-00, P2402-00, P2403-00, P2404-00, P2406-00, P2407-00, P240A-00, P240C -00, AND/OR P240C -85. CAUSE: THIS MAY BE CAUSED BY WATER/ICE, CAUSED BY SPRAY FROM THE ROAD TIRES, BECOMING TRAPPED WITHIN THE DIAGNOSTIC MODULE TANK LEAKAGE (DMTL) PUMP FILTER."

UPON DIAGNOSIS, THE TECHNICIAN MAY FIND ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTC) STORED IN THE ENGINE CONTROL MODULE (ECM): P043E-00, P0442-00, P0447-00, P0496-00, P2401-00, P2402-00, P2403-00, P2404-00, P2406-00, P2407-00, P240A-00, P240C-00, AND/OR P240C-85. CAUSE: THIS MAY BE CAUSED BY WATER/ICE, CAUSED BY SPRAY FROM THE ROAD TIRES, BECOMING TRAPPED WITHIN THE DIAGNOSTIC MODULE TANK LEAKAGE (DMTL) PUMP FILTER."

CAUSE: THE CAUSE MAY BE UNKNOWN."

CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TC M) SOFTWARE ISSUE."

CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE PRIMARY DRIVE BELT IDLER PULLEY BEARING."

OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING."

CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TCM) SOFTWARE ISSUE."

OPERATING AT PDI OR FOLLOWING BATTERY DISCONNECT CAUSING THE LOSS OF THE SINGLE PRESS FUNCTION AND ALSO THE SUNBLIND MATERIAL WILL APPEAR DISTORTED ON THE FRONT EDGE. PLEASE VIEW EXAMPLE PDF ATTACHMENT. CAUSE: REAR DOOR SUNBLIND MODULE IS NOT INITIALIZED AT PDI OR THE MODULE HAS LOST THE POWER FEED/EARTH FEED."

CAUSE: A NUMBER OF CHANGES TO THE WATER PUMPS HAVE BEEN MADE TO IMPROVE PRODUCT QUALITY."

CAUSE: CURRENTLY UNDER INVESTIGATION WITH JLR ENGINEERING."

ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD."

A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER"

ISSUE: ON INVESTIGATION OF WARRANTY RETURNS IT HAS BEEN NOTED THAT THE ENGINE-COMPARTMENT LID LATCH HAS BEEN LUBRICATED. CAUSE: LUBRICANT APPLIED TO THE ENGINE-COMPARTMENT LID LATCH DURING ROUTINE SERVICING OR FOR ANY OTHER REASON WILL, OVER TIME, MIGRATE INTO THE AJAR SWITCH AND CAUSE DAMAGE TO THE SWITCH."

RECORDED ON THE LOW PRESSURE SYSTEM MAY BE EXHIBITED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. CAUSE: THIS MAY BE CAUSED BY THE A/C COMPRESSOR DIRECT PRESSURE SENSING (DPS) VALVE BEING WORN."

ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD."

UPON INSPECTION, LOW PRESSURE IS RECORDED ON THE HIGH PRESSURE SYSTEM, HIGH PRESSURE RECORDED ON THE LOW PRESSURE SYSTEM, AND THE COMPRESSOR CLUTCH (WHERE APPLICABLE) IS WORKING PROPERLY. CAUSE: THIS MAY BE CAUSED BY THE A/C COMPRESSOR DIRECT PRESSURE SENSING (DPS) VALVE BEING WORN."

TORQUE ON THE STEERING GEAR PINION BOLT COULD BE BELOW THE LOWER SPECIFICATION AND IN SOME CASES THE CUSTOMER MAY EXPERIENCE A KNOCKING NOISE FROM THE STEERING GEAR. THE LATTER WILL ONLY BE THE CASE IF THE EARLY STEERING DEGRADATION IS IGNORED BY THE CUSTOMER."

THE STEERING GEAR PINION BOLT COULD BE BELOW THE LOWER SPECIFICATION AND IN SOME CASES THE CUSTOMER MAY EXPERIENCE A KNOCKING NOISE FROM THE STEERING GEAR. THE LATTER WILL ONLY BE THE CASE IF THE EARLY STEERING DEGRADATION IS IGNORED BY THE CUSTOMER."

CHECK ENGINE LIGHT BEING DISPLAYED, OR A COMBINATION OF THESE SYMPTOMS. CAUSE: DTC'S CAPTURED BY THE VEHICLE ELECTRONIC MODULES SHOULD BE USED TO AID INVESTIGATION OF A VEHICLE WITH THIS ISSUE TO HELP IDENTIFY ROOT CAUSE. IN SOME CASES, THE FUEL PUMP DRIVER MODULE - C2C35672, THE IN TANK FUEL PUMP - C2D28002 OR THE CONNECTIONS TO THESE PARTS MAY BE AT FAULT."

ISSUE: ON INVESTIGATION OF WARRANTY RETURNS IT HAS BEEN NOTED THAT THE ENGINE-COMPARTMENT LID LATCH HAS BEEN LUBRICATED. CAUSE: LUBRICANT APPLIED TO THE ENGINE-COMPARTMENT LID LATCH DURING ROUTINE SERVICING OR FOR ANY OTHER REASON WILL, OVER TIME, MIGRATE INTO THE AJAR SWITCH AND CAUSE DAMAGE TO THE SWITCH."

XJ AND XF ALL WHEEL DRIVE VEHICLES ONLY CAUSE: ENGINEERING ARE INVESTIGATING THE CAUSE OF THIS ISSUE AND REQUIRE THE FLOWING ACTION."

CAUSE: CYLINDER COVER MAY BE DAMAGED OR HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY."

PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.

A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER."

CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. IF THERE IS A FAULT WITH THE HEIGHT SENSOR, WIRING HARNESS, OR CONNECTOR, THEN A DTC WILL BE STORED. THE AFFECTED RIDE HEIGHT SENSOR PART NUMBERS ARE C2P15219, C2D23151, C2D21048, C2D16581 AND C2D23152."

CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY."

HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 & C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS"

HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 & C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS C2D2790 SUPERSEDES TO C2D38105 C2Z4345 SUPERSEDES TO C2D38106 PLEASE ENSURE THAT THE LATER PART NUMBER IS FITTED TO ANY VEHICLE THAT IS SUFFERING FROM LACK OF COMPRESSOR PERFORMANCE."

OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING."

THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.

OF TIME OR A LOW COOLANT LEVEL MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. UPON INSPECTION, A LEAK MAY BE FOUND TO BE FROM THE FRONT OF THE ENGINE-DRIVEN COOLANT PUMP, TOGETHER WITH EXCESSIVE WEAR OF THE COOLANT PUMP BEARING.

CAUSE: JLR ARE CURRENTLY INVESTIGATING THE POSSIBLE ROOT CAUSES WITH THE SUPPLIER, BORG WARNER TURBO SYSTEMS."

HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 & C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS C2D2790 SUPERSEDES TO C2D38105 C2Z4345 SUPERSEDES TO C2D38106. PLEASE ENSURE THAT THE LATER PART NUMBER IS FITTED TO ANY VEHICLE THAT IS SUFFERING FROM LACK OF COMPRESSOR PERFORMANCE."

ISSUE: FUEL INJECTOR CONCERNS, (APPLICABLE TO 5.0 AJ133 GASOLINE ENGINES), LEADING TO POTENTIAL PROBLEMS SUCH AS POOR RUNNING, POOR FUEL ECONOMY, HARD STARTING, ROUGH IDLE, MISFIRES AND ENGINE DETONATION. CUSTOMER SYMPTOMS MAY INCLUDE THE ENGINE CHECK LAMP ILLUMINATED WHICH MAYBE ACCOMPANIED WITH A MISFIRE/ENGINE VIBRATION AT IDLE. MISFIRE CODES (P0301, P0302, P0303, P0304, P0305, P0306, P0307, P0308, P0316) ARE STORED IN THE PCM DEPENDENT ON THE AFFECTED CYLINDER(S). CAUSE: POOR FUEL QUALITY OR FUEL CONTAMINANTS RESTRICTING THE FUEL INJECTOR FLOW RATE."

CUSTOMER EXPERIENCES THE ENGINE OVERHEATING. CAUSE: THE REFILL PROCEDURE HAS NOT BEEN COMPLETED CORRECTLY, RESULTING IN INSUFFICIENT COOLANT IN THE ENGINE."

CAUSE: WHEN CHARGING A BATTERY (BOTH PRIMARY AND SECONDARY) WITH A BMS (BATTERY MONITORING SYSTEM) FITTED, THE EARTH FROM THE CHARGER MUST BE CONNECTED TO A SUITABLE CHASSIS OR ENGINE EARTH (CHECK TOPIX FOR APPROPRIATE LOCATION). THIS ALLOWS THE BMS TO SEE THE CURRENT GOING INTO THE BATTERY. HOWEVER WHEN USING A DIAGNOSTIC CHARGER FROM MIDTRONICS SUCH AS GR1, GRX OR GR8(110 VOLTS) THIS CONNECTION PROCESS CAN CAUSE AN INCORRECT BATTERY ANALYSIS DUE TO THE EXTRA RESISTANCE IN THE WIRING WHEN CONNECTED TO A CHASSIS OR ENGINE EARTH."

CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY."

CAUSE: UNKNOWN ENGINEERING INVESTIGATION ON-GOING."

NOT AFFECT THE VEHICLE PERFORMANCE, INSTEAD IT MIGHT DECREASE THE ABILITY TO CONTROL TAILPIPE EMISSIONS. *MA

SELECT DOCUMENT SEARCH BUTTON BELOW. NOTICED ASPIRATED AND SUPERCHARGED IN THE ENGINE WHICH COULD BE THE SOURCE OF THE FAULTY INDICATOR LIGHT THAT SHOWS THE SYMPTOMS TROUBLE CODE. THIS MIGHT LOWER THE VEHICLE ABILITY TO CONTROL THE TAILPIPE EMISSION BUT WILL NOT AFFECT THE PERFORMANCE OF THE VEHICLE. *MA UPDATED 02/11/16 *MA

13MY onwards.

MECHANICAL FIXINGS (PLUGS) TO THE LEADING HANDLE BAR AND SUBSTRATE HAVE BEEN ADDED TO IMPROVE THE BOND FROM VIN NO.V93401."

SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE."

CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT LUBRICANT DURING THE ASSEMBLY PROCESS."

SEATBACK BUSINESS TRAY WILL NOT LOCK."

THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. CAUSE: UNKNOWN, CURRENTLY UNDER INVESTIGATION."

PRIOR TO INSTALLING THIS PART, INSPECT THE PACKAGING AND MAKE SURE ALL FOUR (4) BOLTS ARE PRESENT."

CAUSE: THIS MAY BE CAUSED BY DAMAGE IN PRODUCTION OR DURING A REPAIR."

ISSUE"

CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS."

MODEL 2003-2009 XJ (X350), 206/ONWARDS XK (X150), 2010/ONWARDS XJ (X351), 2014/ONWARDS F-TYPE (X152). *PE

TO POSSIBLE TEMPORARY CACHE MEMORY AND NEED TO CONTACT DEALER. MODELS 2011-2012 XJ AND XF AND LATER YEARS. *PE

versions.

infotainment system using the USB cable and CarPlay mode active.

Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.

inoperative.

(DTC) U3000-49 logged in the TCU (Telematics Control Unit).

can no longer provide Navigation destination entry via voice control.

the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated

the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.

the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.

The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.

the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.

F-TYPE X152

F-TYPE X152

longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.

the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.

designed.

to respond or no functionality at all.

InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.

NOT RENEWED ACTION: WHEN REF I T T ING A DOOR VENEER PLEASE NOTE THE FOLLOWING; 1) VENEER CL IPS MUST BE RENEWED WHEN REFI T T ING BACK TO DOOR CASING.(SEE ARROW 1 FOR AN EXAMPLE OF A VENEER CLIP) PAR T NUMBER C2D10041 - 2 OF REQUI RED PER DOOR VENEER . THESE CL IPS WI L L ENGAGE ONTO THE VENEER BACKING WITH A POSITIVE CLICK. NEVER REUSE OLD CLIPS. 2) CHECK THE METAL CL IPS ARE FUL LY ENGAGED. (SEE ARROW 2 FOR AN EXAMPLE OF A METAL CL IP FUL LY ENGAGED) 3) CHECK THE CONDI T ION OF THE STAKED F IXINGS. THESE SHOULD HAVE A GOOD PURCHASE ON THE METAL R ING BENEATH THEM AND NOT BE LOOSE (SEE ARROW 3 FOR AN EXAMPLE OF THE STAKED F IXINGS)"

THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE."

CAUSE: INCORRECT DIAGNOSIS."

CAUSE: THIS MAY BE CAUSED BY A FAULTY HOOD OPEN SWITCH"

THE NOISE MAY OCCUR AFTER THE VEHICLE HAS BEEN SHUT DOWN FOR A NUMBER OF MINUTES AND IS THEN WOKEN UP UPON ENTRY TO THE VEHICLE. CAUSE: UNDER CERTAIN CONDITIONS, THE INSTRUMENT CLUSTER MAY MOMENTARILY RESET. THIS RESET INDUCES A RING BREAK, WHICH IS IDENTIFIED AS A RHYTHMIC SPEAKER 'BLIP' NOISE WHEN THE VEHICLE IS WOKEN UP."

CAUSE SD CARD"

COLLECTION OF THEIR VEHICLE THE CORRECT SEARCH COUNTRY HAS NOT BEEN SELECTED IN THE NAVIGATION. ACTION AS PART OF THE PDI PROCESS YOU ARE REQUESTED TO ENSURE THAT THE CORRECT SEARCH COUNTRY IS SELECTED IN THE NAVIGATION. THIS CAN BE FOUND BY SELECTING NAVIGATION WHERE TO - ADDRESS. IF THE SYSTEM IS SHOWING EITHER ""ENTER COUNTRY"" OR A NONE RELEVANT COUNTRY THEN ENTER THE CORRECT COUNTRY BY SELECTING THE INCORRECT TEXT AND SELECTING THE CORRECT SEARCH COUNTRY USING THE KEYBOARD. THE PDI PROCESS WILL BE UPDATED AT THE EARLIEST OPPORTUNITY"

CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE."

SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. A TELL TALE SYMPTOM MIGHT INCLUDE "THE SYSTEM WENT BLANK MOMENTARILY, THEN THE JAGUAR LEAPER APPEARED, AND A FEW SECONDS LATER THE INFOTAINMENT SYSTEM WAS OPERATIONAL AGAIN."

CAUSE: THIS MAY BE CAUSED BY A FAULTY HOOD OPEN SWITCH"

THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE."

DIAGNOSTIC TROUBLE CODES (DTC) MAY BE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES."

THE NOISE MAY OCCUR AFTER THE VEHICLE HAS BEEN SHUT DOWN FOR A NUMBER OF MINUTES AND IS THEN WOKEN UP UPON ENTRY TO THE VEHICLE. CAUSE: UNDER CERTAIN CONDITIONS THE INSTRUMENT CLUSTER (IC) MAY MOMENTARILY RESET. THE RESET INDUCES A RING BREAK, WHICH IS IDENTIFIED AS A RHYTHMIC SPEAKER 'BLIP' NOISE WHEN THE VEHICLE IS WOKEN UP."

CAUSE: THIS MAY BE CAUSED BY A FAULTY HOOD OPEN SWITCH"

CAUSE: INCORRECT DIAGNOSIS."

SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. A TELL TALE SYMPTOM MIGHT INCLUDE "THE SYSTEM WENT BLANK MOMENTARILY, THEN THE JAGUAR LEAPER APPEARED, AND A FEW SECONDS LATER THE INFOTAINMENT SYSTEM WAS OPERATIONAL AGAIN." A SHORT 45 SECOND VIDEO OF THE CONCERN HAS BEEN ATTACHED TO HELP VALIDATE THE SPECIFIC CUSTOMERS CONCERN. CAUSE THE SOFTWARE IN THE VEHICLES TOUCH SCREEN HAS A LIMITED BUFFER SIZE FOR NAVIGATION/MAP INFORMATION. IF THE TOUCH SCREENS BUFFER IS EXCEEDED, THE INFOTAINMENT SYSTEM WILL RESTART AS DEPICTED IN THE ATTACHED VIDEO. THE CONCERN IS LOCATION AND TRAFFIC DENSITY DEPENDENT, AND CAN BE REPLICATED AT WILL WHEN PASSING THROUGH THE SPECIFIC AREA."

THE NOISE MAY OCCUR AFTER THE VEHICLE HAS BEEN SHUT DOWN FOR A NUMBER OF MINUTES AND IS THEN WOKEN UP UPON ENTRY TO THE VEHICLE. CAUSE: UNDER CERTAIN CONDITIONS, THE INSTRUMENT CLUSTER MAY MOMENTARILY RESET. THIS RESET INDUCES A RING BREAK, WHICH IS IDENTIFIED AS A RHYTHMIC SPEAKER 'BLIP' NOISE WHEN THE VEHICLE IS WOKEN UP."

CODE (DTC) WHICH MAY BE CAUSED BY VARIOUS ISSUES. MODEL 2010-2014 XJ, 2014 F-TYPE. *PE

Chassis.

One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.

Initial diagnosis shows no fault found or no measurable quiescent drain.

no longer work

One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.

If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.

module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.

Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.

If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.

JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks.

This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features

Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09

LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."

AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:- BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES). A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY). ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS SUPPORT WEB SITES."

DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VEHICLE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."

CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE."

CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI."

DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VOLTAGE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."

"

LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."

A. INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. ONCE A GPS SIGNAL IS ACQUIRED, THE CURRENT VEHICLE POSITION WILL THEN BE CORRECTLY DISPLAYED. - ROUTE GUIDANCE IS NOT AFFECTED DURING THIS INTERMITTENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL CONTINUE TO BE DISPLAYED. B. PERMANENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. THE CURRENT VEHICLE POSITION WILL CONTINUE TO BE INCORRECTLY DISPLAYED AS 'WASHINGTON D.C.' FOLLOWING AN IGNITION CYCLE ('OFF' / 'ON'). - ROUTE GUIDANCE IS AFFECTED DURING THIS PERMANENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL NOT RESUME AND THE DESTINATION WILL BE CANCELLED. - ALL PREVIOUS DESTINATIONS WILL BE DELETED (BUTTON 'GRAYED OUT'). CAUSE: THESE MAY BE CAUSED BY A SOFTWARE ISSUE OR HARD FAULT WITH THE INTEGRATED AUDIO MODULE (IAM)."

FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000- 63/U3000-63, CONTROL MODULE - CIRCUIT/ COMPONENT PROTECTION TIME-OUT IS LOGGED. CAUSE THIS DTC IS SET WHEN THE KVM HAS GONE THROUGH A SELF RESET"

CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES."

IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, DRIVER INTERVENE AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE ""RADAR SENSOR BLOCKED"" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMPPOSTS, GUARD RAILS ETC, IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT."

UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) B1D64-87 AND/OR B1D65-87 STORED IN THE HEADLAMP LEVELING CONTROL MODULE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ERROR WITHIN THE HEADLAMP LEVELING CONTROL MODULE."

IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, DRIVER INTERVENE AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE ""RADAR SENSOR BLOCKED"" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMPPOSTS, GUARD RAILS ETC, IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT."

23% WERE FOUND TO HAVE NO DEFECTS. CAUSE: ONE POSSIBLE REASON FOR THIS IS THAT ALL HO2S SENSORS ARE REPLACED WHEN ONLY ONE IS UNSERVICEABLE."

CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE."

DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."

THE FUEL SENDERS ARE OPEN CIRCUIT. THIS DIAGNOSIS MAY BE INCORRECT DEPENDING ON THE MULTIMETER SETTINGS SELECTED BY THE TECHNICIAN DURING MEASUREMENT. CAUSE: THE MULTI METER RANGE MAYBE SET AT 'AUTO' AND DURING A SWEEP OF THE SENDER FROM 50OHMS TO 998OHMS THE MULTI METER HAS TO CHANGE ITS MEASUREMENT RANGE. FOR APPROXIMATELY 1 SECOND, DURING THE RANGE SWITCH OVER POINT, THE MULTI METER DISPLAY INDICATES AN OPEN CIRCUIT. THIS IS INCORRECTLY BEING DIAGNOSED AS A SENDER FAULT"

WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED NO FAULT FOUND CAUSE: INCORRECT DIAGNOSIS"

DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."

CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED."

THIS CAN RESULT IN SDD REPORTING THAT THE RFA IS OFF BUS BY DISPLAYING A RED CROSS IN THE NETWORKS INTEGRITY SCREEN AND SDD NOT BEING ABLE TO RECOVER THE MODULE. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD OR A CORRUPTED SOFTWARE DOWNLOAD FILE."

CAUSE:- THE DRIVERS AIRBAG CIRCUIT HAS BEEN INCORRECTLY DIAGNOSED AS BEING AT FAULT OR HAS MORE THAN ONE FAULT PRESENT."

CARRYING OUT PDIS AND THEN RETURNING THE VEHICLE TO A STORAGE COMPOUND WITHOUT REFITTING THE TRANSIT RELAY OR RETURNING THE VEHICLE TO TRANSIT MODE. TRANSIT MODE / TRANSIT RELAY ARE DESIGNED TO PROTECT THE CUSTOMERS BATTERY UP TO THE POINT OF DELIVERY. ALL VEHICLES IN STORAGE MUST HAVE THE TRANSIT RELAY IN PLACE OR BE IN TRANSIT MODE. ACTION: VEHICLES FITTED WITH A TRANSIT RELAY IF A NEW VEHICLE IS RETURNED TO A STORAGE COMPOUND FOLLOWING PDI THE TRANSIT RELAY MUST BE REFITTED TO THE VEHICLE. THE DEVICE MUST REMAIN ON THE VEHICLE UNTIL 72 HOURS PRIOR TO CUSTOMER DELIVERY. VEHICLES EQUIPPED WITH TRANSIT MODE. IF A NEW VEHICLE IS RETURNED TO A STORAGE COMPOUND FOLLOWING A PDI IT MUST BE RETURNED TO TRANSIT MODE. THE VEHICLE MUST REMAIN IN TRANSIT MODE UNTIL 72 HOURS PRIOR TO CUSTOMER DELIVERY."

CONCERN BEING TRACKED VIA THE EPQR SYSTEM. USERS REPORT DVD133 IS UNABLE TO FULLY COMMUNICATE WITH PCM ON LEGACY JAGUAR VEHICLES, AND REGARDLESS OF PCM STATUS ICON DISPLAYED ON NETWORK SUMMARY SCREEN, SDD MAY NOT DISPLAY DTCS FROM THE PCM CAUSE: THIS ISSUE IS CURRENTLY UNDER INVESTIGATION IN THE UK AND WILL BE ADDRESSED ON A FUTURE SDD SOFTWARE UPDATE."

A. INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. ONCE A GPS SIGNAL IS ACQUIRED, THE CURRENT VEHICLE POSITION WILL THEN BE CORRECTLY DISPLAYED. - ROUTE GUIDANCE IS NOT AFFECTED DURING THIS INTERMITTENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL CONTINUE TO BE DISPLAYED. B. PERMANENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. THE CURRENT VEHICLE POSITION WILL CONTINUE TO BE INCORRECTLY DISPLAYED AS 'WASHINGTON D.C.' FOLLOWING AN IGNITION CYCLE ('OFF' / 'ON'). - ROUTE GUIDANCE IS AFFECTED DURING THIS PERMANENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL NOT RESUME AND THE DESTINATION WILL BE CANCELLED. - ALL PREVIOUS DESTINATIONS WILL BE DELETED (BUTTON 'GRAYED OUT'). CAUSE: THESE MAY BE CAUSED BY A SOFTWARE ISSUE OR HARD FAULT WITH THE INTEGRATED AUDIO MODULE (IAM)."

CAUSE: DURING ACTIVE DIAGNOSTICS OF THE DUAL BATTERY SYSTEM VOLTAGE CAN PEAK ABOVE 16V DUE TO AN INTERNAL MODULE SOFTWARE ISSUE."

AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:- BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES). A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY). ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS SUPPORT WEB SITES."

THE VEHICLE SEAT MEMORY MODULE LOGS U1A4C 00, BUILD END OF LINE MODE ACTIVE CAUSE THE SEAT MODULE HAS BEEN INCORRECTLY CONFIGURED TO THE VEHICLE."

WHEN THE KEY HANDSET REMOTE IS OPERATED. CAUSE: CURRENTLY UNDER ANALYSIS. ACTION: REPLACE THE KEY HANDSET AND SUBMIT AN EPQR, WHERE THE CUSTOMER HAS REPORTED THE CONCERN WITHIN THE FIRST 12MONTHS OF SERVICE ON THE FOLLOWING MY ONWARDS VEHICLES ONLY: 13 MY XF / 12-13MY XJ"

VIDEO DISCS MAY NOT BE ABLE TO BE PLAYED. CAUSE: THIS MAY BE A RESULT OF HLDF SOFTWARE UPDATING AND THE AUDIO CONTROL MODULE (ACM) INCORRECTLY DETECTING FIVE CAR CONFIGURATION CODE (CCF) DVD REGION CODE CHANGES, CAUSING THE ACM TO PERMANENTLY SET THE LAST REGION CODE VALUE AS THE DEFAULT CODE. THE CORRECT DVD REGION CODE FOR NORTH AMERICA IS '1'."

MESSAGE CENTRE, WHEN NO FULL SIZE SPARE WHEEL IS PRESENT. CAUSE: THERE IS A SCENARIO WHERE AN INCORRECT SPARE WHEEL ID MAY BE LEARNT BY A VEHICLE THAT WILL THEN DISPLAY A LOW PRESSURE WARNING, SPECIFICALLY FOR THE SPARE WHEEL, EVEN IF THE VEHICLE IS FITTED WITH A NON TPMS SPARE I.E SPACE SAVER OR INSTANT MOBILITY SYSTEM (IMS). THIS ISSUE IS UNLIKELY TO OCCUR, BUT PROBABILITY IS INCREASED AFTER THE USE OF WHEELS WITH NO TPMS SENSORS FITTED."

IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, DRIVER INTERVENE AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE ""RADAR SENSOR BLOCKED"" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMPPOSTS, GUARD RAILS ETC, IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT."

SITUATION IS CAUSED BY STRATEGY SOFTWARE IN BODY CONTROL MODULE (BCM). MODELS 2010-2012 XJ. *PE

Creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed position, during vehicle torsional inputs. This bulletin is a potential addition to the Service Instruction originally included in Service Action K117 (now expired) as this particular concern will normally occur while driving with the roof opening panel closed over undulations in the road such as, but not exclusively: drain covers, traffic calming measures, and uneven road surfaces.

CAUSE: THIS MAY BE CAUSED BY THE ALUMINUM SURFACE BEING AFFECTED BY CLIMATIC CONDITIONS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE SERVICE INSTRUCTION OUTLINED BELOW."

UNDER INVESTIGATION"

CREAKING NOISES FROM THE REAR EDGE OF THE ROOF OPENING PANEL AREA, ONLY WHEN THE OPENING PANEL IN THE CLOSED POSITION, DURING VEHICLE TORSIONAL INPUTS. THIS BULLETIN IS A POTENTIAL ADDITION TO THE SERVICE INSTRUCTION DESCRIBED IN SERVICE ACTION K117 AS THIS PARTICULAR CONCERN WILL NORMALLY OCCUR WHILE DRIVING WITH THE ROOF OPENING PANEL CLOSED OVER UNDULATIONS IN THE ROAD SUCH AS, BUT NOT EXCLUSIVELY: DRAIN COVERS, TRAFFIC CALMING MEASURES, AND UNEVEN ROAD SURFACES. CAUSE: THIS MAY BE CAUSED BY: THE ROOF OPENING PANEL REAR EDGE INTERIOR TOOTH FEATURE COMING INTO CONTACT WITH THE ROOF FRAME WHEN CLOSED; AND/OR MOVEMENT BETWEEN THE SLIDING ROOF PANEL MECHANISM ARM AND THE LOCKING ARM DURING TORSIONAL INPUTS TO THE VEHICLE."

CAUSE: THIS MAY BE CAUSED BY THE ALUMINUM SURFACE BEING AFFECTED BY CLIMATIC CONDITIONS."

CAUSE: THIS MAY BE CAUSED BY FRICTION BETWEEN THE DOOR SEAL AND THE PAINT."

PROCESS DURING MANUFACTURE CAUSING SWIVEL PIN TO FRACTURE AND EVENTUALLY FAIL."

ONE OR MORE DOORS ON THEIR VEHICLE.

CREAKING NOISES FROM THE REAR EDGE OF THE ROOF OPENING PANEL AREA, ONLY WHEN THE OPENING PANEL IN THE CLOSED POSITION, DURING VEHICLE TORSIONAL INPUTS. THIS BULLETIN IS A POTENTIAL ADDITION TO THE SERVICE INSTRUCTION DESCRIBED IN SERVICE ACTION K117 AS THIS PARTICULAR CONCERN WILL NORMALLY OCCUR WHILE DRIVING WITH THE ROOF OPENING PANEL CLOSED OVER UNDULATIONS IN THE ROAD SUCH AS, BUT NOT EXCLUSIVELY: DRAIN COVERS, TRAFFIC CALMING MEASURES, AND UNEVEN ROAD SURFACES."

CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS."

CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS."

CAUSE: THIS MAY BE CAUSED BY THE BONDED BODY PANELS AT THE SEAM JOINT.

CREAKING NOISES FROM THE REAR EDGE OF THE ROOF OPENING PANEL AREA, ONLY WHEN THE OPENING PANEL IN THE CLOSED POSITION, DURING VEHICLE TORSIONAL INPUTS. THIS BULLETIN IS A POTENTIAL ADDITION TO THE SERVICE INSTRUCTION ORIGINALLY INCLUDED IN SERVICE ACTION K117 (NOW EXPIRED) AS THIS PARTICULAR CONCERN WILL NORMALLY OCCUR WHILE DRIVING WITH THE ROOF OPENING PANEL CLOSED OVER UNDULATIONS IN THE ROAD SUCH AS, BUT NOT EXCLUSIVELY: DRAIN COVERS, TRAFFIC CALMING MEASURES, AND UNEVEN ROAD SURFACES.

CAUSE: DURING REMOVAL / REFIT OF THE REAR SEAT BACK REST THE BLACK PLASTIC LATCH COVERS ON THE REAR BULKHEAD BODY PANEL CAN BE BROKEN."

CAUSE: INCORRECT DRUM WHEEL RADIUS"

BETWEEN THE VIN RANGE OF V24464 TO V59436 CAUSE: MOVING PANEL REAR EDGE INTERIOR TOOTH FEATURE COMING IN TO CONTACT WITH THE ROOF FRAME WHEN CLOSED. EACH TOOTH ON THE REAR EDGE OF THE MOVING PANEL IS APPROXIMATELY 15MM IN LENGTH"

CAUSE: A LOWER-LEVEL SERVICE REPAIR PART TO BE USED IN THE EVENT A FRONT SUN VISOR VANITY MIRROR REQUIRES REPLACEMENT."

CAUSE: THIS MAY BE CAUSED BY THE OUTER DOOR HANDLE CABLE FREEZING IN THE SLEEVE."

MODEL 2012-2013 XF, XJ, XK. *PE UPDATED 9/18/15. *PE

instrument cluster.

IPK (INSTRUMENT PACK), FOLLOWING INVESTIGATION WI TH SDD THE FOL LOWING DTC P1571-64 (BRAKE SWI TCH - SIGNAL PLAUSIBILITY) IS STORED. CAUSE: A COMMUNICAT IONS ISSUE BETWEEN THE POWER T RAIN CONT ROL MODULE AND THE PARKBRAKE MODULE."

SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION"

THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.

SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION"

SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION"

IPK (INSTRUMENT PACK), FOLLOWING INVESTIGATION WI TH SDD THE FOL LOWING DTC P1571-64 (BRAKE SWI TCH - SIGNAL PLAUSIBILITY) IS STORED. CAUSE: A COMMUNICAT IONS ISSUE BETWEEN THE POWER T RAIN CONT ROL MODULE AND THE PARKBRAKE MODULE."

following features not functioning as expected: ? Paddle shifters do not operate ? Steering wheel audio volume controls will not adjust the audio volume ? The radio 'seek' buttons do not operate ? Operation of the audio volume controls may cause the radio station to change ? InControl slow to operate (blank Touchscreen and then the Jaguar logo will appear) ? DTC (Diagnostic Trouble Code) B1D21-13 and U2013-02 may be stored

an 8HP transmission, and will not be able to find the routine within SDD.

CONTROL SWITCH UNIT(S) FAILS TO RISE OR INITIALLY RISES BEFORE LOWERING ITSELF BACK TO ITS DEFAULT POSITION FOR AN IGNITION OFF STATE, WHICH IS CONFIRMED BY DTC P176B - 71 (TRANSMISSION RANGE SELECTOR UP AND DOWN POSITION CONTROL ERROR) CAUSE: POTENTIAL OF A MIXED STOCK CONDITION"

CONTROL SWITCH UNIT(S) FAILS TO RISE OR INITIALLY RISES BEFORE LOWERING ITSELF BACK TO ITS DEFAULT POSITION FOR AN IGNITION OFF STATE, WHICH IS CONFIRMED BY DTC P176B - 71 (TRANSMISSION RANGE SELECTOR UP AND DOWN POSITION CONTROL ERROR) CAUSE: POTENTIAL OF A MIXED STOCK CONDITION"

THE FOLLOWING MAY BE AFFECTED BY THIS CONCERN: STEERING WHEEL SWITCHPACK - LEFT/RIGHT AIR CONDITIONING/RADIO CONTROL PANEL LUGGAGE COMPARTMENT LID RELEASE SWITCH C ENTER DIVISION TRIM PANEL TRANSMISSION CONTROL SWITCH REAR CONSOLE CLIMATE CONTROL SWITCHPACK FRONT DOOR GLASS LIFT SWITCH - DRIVER-SIDE FRONT DOOR GLASS LIFT SWITCH - PASSENGER-SIDE REAR DOOR GLASS LIFT SWITCH FRONT SEAT CONTROL SWITCH CAUSE: THIS MAY BE CAUSED WHEN THE CLEAR LAQUER COATING PEELS OR BECOMES STICKY WHEN EXPOSED TO A COMBINATION OF HIGH TEMPERATURE AND HUMIDITY."

DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. THE ROTARY GEAR SELECTOR CAN BE REPLACED INDEPENDENTLY USING A SERVICE KIT SERVICE KIT C2D38186 IS AVAILABLE FOR XK150 12MY ONWARDS & XJ351 10MY ONWARDS SERVICE KIT C2Z8728 IS AVAILABLE XK150 & XF250 PRE 12MY SERVICE KIT C2Z29872 IS AVAILABLE ON XF250 12MY ONWARDS CAUSE ROTARY CONTROL KNOB BEING REPLACED DUE TO POOR APPEARANCE NOTE: THE ROTARY CONTROL KNOB SHOULD ONLY BE REPLACED UNDER WARRANTY IF THE APPEARANCE IS DUE TO A MANUFACTURING DEFECT"

CAUSE: AN ERROR IN THE SOFTWARE FUNCTIONALITY HAS BEEN DISCOVERED WHICH CAN CREATE DTC P0780-94."

APPLICABLE) WORKING PROPERLY.

APPLICABLE) WORKING PROPERLY.

MODELS 2009-2013 XF, XJ RANGE, XK RANGE. *PE

with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)

with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)

CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE."

PIPE, PARTIALLY, AFTER FALLING DOWN, AND THIS RESTRICTS FLOW OF FUEL TO TANK. MODEL XF, XJ. NO MODEL YEARS LISTED. *PE

SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME."

ACTION: WHEN DIAGNOSING CUSTOMER CONCERNS RELATING TO THE HYDRAULIC POWER STEERING SYSTEM, REFER TO THE SERVICE INFORMATION BELOW."

CAUSE: UNDER INVESTIGATION"

THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN."

ACTION: PLEASE FIND ATTACHED LH AND RH TEMPLATES TO ENABLE DEALERS TO CARRYOUT K250 UPS,"

FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME."

FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME.

CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING.

CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING.

SEATBACK BUSINESS TRAY WILL NOT LOCK. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."

SEATBACK BUSINESS TRAY WILL NOT LOCK. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."

CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE PERFORMANCE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES."

CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR."

DA J2534 SOFTWARE DRIVER LEVEL V4.0 (MUST BE UPDATED TO THIS LEVEL ON ALL SDD MACHINES THAT USE THIS DEVICE) DA APP HUB LEVEL V2.4.0 (MUST BE UPDATED TO THIS LEVEL ON ALL SDD MACHINES THAT USE THIS DEVICE) DA FIRMWARE LEVEL V57. (ONLY NEEDS TO BE UPDATED ONCE TO EACH DEVICE, BECAUSE THIS IS HELD ON THE DEVICE ITSELF)"

CAUSE: OVERLOAD FRACTURE DUE TO INCORRECT TORQUE BEING APPLIED OR INCORRECT PROCESS APPLICATION AND SEQUENCE BEING APPLIED TO THE WHEEL STUD FOLLOWING WHEEL REMOVAL AND REFIT."

PART NUMBERS THAT SHOULD BE ORDERED BASED UPON THE VARIANT OF THE VEHICLE. AS A RESULT OF THE ORIGINAL BULLETIN BEING INCORRECT, A NUMBER OF RETAILERS HAVE BEEN ADVISED TO ORDER THE INCORRECT PART. IN CONJUNCTION WITH THE CORRECT BULLETIN, THE JAGUAR PARTS OPERATIONS CUSTOMER SERVICE TEAM WILL BE CANCELLING ALL OF THE CURRENT OPEN ORDERS SO THAT THE CORRECT PART NUMBER MAY BE ORDERED."