2016 Jaguar XF TSBs
600 Technical Service Bulletins across 17 categories
Categories
Engine
118 bulletinsAfter thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
3.0L AJ126 Misfire on New Replacement or REMAN units.
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
ENGINE MISFIRE
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Updated - Door lock cylinder cover, fitment at PDI / replacement
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
JTB00268 engine hard to start after hot soak - fan running Category Driveability.
Door Lock Cylinder Cover - Fitment at PDI / Replacement.
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Coolant leak from Thermostat
Coolant leak from Thermostat
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
Service replacement engines may require a balance shaft update prior to fitment.
Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.
The engine idle is surging following a previous repair.
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The engine will shut off intermittently and restart immediately with a key cycle.
The engine idle is surging following a previous repair.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
The engine idle is surging following a previous repair.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
The Check Engine MIL is on There is a noise from the engine
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve.
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Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
The Check Engine Lamp is on and the vehicle is running rough.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument...
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cluster.
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Excessive vibration of vehicle when stationary at idle.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
Issue: Customer experiences park brake and/or ABS warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti-lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: Customer may report door lock cylinder cover missing or has become adrift.
A customer may complain of a coolant leak from the vehicle.
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
Customersmay report a Check Engine Lamp illumination on the Instrument Cluster.
Issue: Customer experiences park brake warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: Customer experiences park brake warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: Customer experiences park brake warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: JLR have received a number of reports reference timing chain cover plugs.
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Customers may complain of engine oil leaks as these plugs have become loose or come adrift over time.
A Customer may experience a coolant leak or engine overheat condition.
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck.
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This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
A customer may report a Check Engine Light is illuminated on the instrument cluster.
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The CEL may be paired with DTC P2002-00 stored in the PCM for DPF Efficiency. Should any repairs be made on a vehicle with this issue, please submit an EPQR and retain all replaced parts. Engineering may call the parts back for further analysis.
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P025C-11 stored in the...
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Powertrain Control Module (PCM).
Issue: Rear differential oil leak evident from the pinion seal.
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on JTB00349v2 & JTB00356v2.
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is...
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under slight load and on overrun.
The electric cooling fans may continue to operate, causing a noise from the engine compartment.
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The engine Malfunction Indicator Lamp (MIL) may also be illuminated with Diagnostic Trouble Code (DTC) P0116-24 stored.
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is...
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under slight load and on overrun.
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report the engine management light (MIL) is illuminated with the possibility of a ?Traction...
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Reduced - 2 Wheel Drive Only? warning message displayed within the instrument cluster message centre and DTC?s P1888-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 stored in the TCCM (Transfer Case Control Module).
Coolant leaking from coolant resrvior cap
A rubbing noise from the engine compartment may be evident
SITUATION: A ticking noise may be heard in the passenger compartment while driving with the engine under load.
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The noise increases/decreases relative to engine speed.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected...
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Vehicle Range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overheat and failure if ignored.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overheat and failure if ignored.
Issue: Excessive vibration of vehicle and exhaust system when stationary at idle.
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck.
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This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
Issue: Excessive vibration of vehicle and exhaust system when stationary at idle and/or DTC P245B-84 (DTC will only be...
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present on 2.0 Diesel engines).
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP.
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THE INSTRUMENT CLUSTER HAS SWITCHED OFF AFTER AN AUTOMATIC ENGINE STOP AND DRIVER EXIT CONDITIONS DO NOT EXIST AND THE VEHICLE DOES NOT AUTOMATICALLY RESTART THE ENGINE UPON RELEASE OF THE BRAKE PEDAL (NOTE: DIAGNOSTIC TROUBLE CODE [DTC] P162F-00 MAY BE STORED IN THE POWERTRAIN CONTROL MODULE [PCM]).
ISSUE: THE IGNITION LIGHTS DO NOT ILLUMINATE AND THE ENGINE WILL NOT CRANK.
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THERE IS NO ISSUE WITH THE LOCKING AND UNLOCKING THE VEHICLE.
"ISSUE: THE CUSTOMER MAY OBSERVE A MIL IN THE INSTRUMENT CLUSTER RELATING TO THE ENGINE SYSTEM (CHECK ENGINE LIGHT) AND...
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ONE OR MORE CODES STORED IN THE PCM RELATING TO HEATED OXYGEN SENSOR (HO2S) IN THE EXHAUST SYSTEM. THE CODE WILL REFER TO A FAULT WITH THE PRE, OR MID, OR POST CATALYST HEATED OXYGEN SENSOR: P0036, P0037, P0038, P0054, P0136, P013A, P013E, P0141, P0042, P0043, P0044, P0055, P0142, P0143, P0144, P0147, P0056, P0057, P0058, P0060, P013C, P014A, P0156, P0157, P0158, P0161, P0062, P0063, P0064, P0162, P0163, P0164, P0167 UPON DIAGNOSIS NO FAULT IS FOUND WITH THE WIRING HARNESS OR CONNECTOR AND THE FAULT IS DETERMINED TO BE WITH THE SENSOR (HAVING FOLLOWED THE DIAGNOSTIC INFORMATION AND HELP TEXT RELATING TO PCM CODES AS READ BY SDD). CAUSE: THE ROOT CAUSE HAS YET TO BE IDENTIFIED AND IS CURRENTLY UNDER INVESTIGATION"
"ISSUE: CUSTOMERS MAY REPORT ENGINE MANAGEMENT LIGHT (MIL) ILLUMINATED DURING THE FIRST 1000MILES OF USAGE FROM...
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DELIVERY, WITH THE POSSIBILITY OF A NO ENGINE RESTARTS IN XXX MILES, DIESEL EXHAUST FLUID DOSING MALFUNCTION WARNING MESSAGE DISPLAYED WITHIN THE INSTRUMENT CLUSTER MESSAGE CENTER AND DTCS LOGGED P208B-00/P2BAE-00/P2BAF- 00. CAUSE: UNDER INVESTIGATION"
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE...
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REAR SHOCK ABSORBER TOP MOUNTING(S) MAY CAUSE A KNOCKING NOISE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN. "
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED, DIAGNOSTIC TROUBLE CODE (DTC) P068A-00...
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STORED IN THE POWERTRAIN CONTROL MODULE (PCM), AND DTC INDEX ACTIONS ARE UNABLE TO RESOLVE THE CONCERN. CAUSE: THIS MAY BE DUE TO A PCM SOFTWARE ERROR CAUSING A CPU RESPONSE TIME ERROR DURING THE VEHICLE SHUTDOWN PROCEDURE."
"SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER.
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FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS."
"DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED VEHICLE RANGE...
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WHERE THE REAR SHOCK ABSORBER TOP MOUNTING(S) MAY CAUSE A KNOCKING NOISE."
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
"SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER.
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FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW."
"SITUATION: THE VEHICLE BATTERY MAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER.
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FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS. ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW THE DIAGNOSTIC PROCEDURE BELOW."
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE.
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THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE."
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE...
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PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY.
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THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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IT HAS BEEN REPORTED THAT UNDER SPECIFIC DRIVING CONDITIONS, THE DRIVER MAY INADVERTENTLY PRESS THE ACCELERATOR AND BRAKE PEDAL AT THE SAME TIME, WHICH WILL CAUSE THE BRAKE SYSTEM OVERRIDE TO APPLY. IN THE EVENT OF THE BRAKE OVERRIDE SYSTEM APPLYING, IT WILL SIGNIFICANTLY REDUCE THE ENGINE TORQUE OUTPUT AND MAY CAUSE CONCERN FOR THE DRIVER. INVESTIGATIONS HAVE IDENTIFIED THAT THE LATERAL SPACING BETWEEN THE BRAKE BOOSTER AND ACCELERATOR PEDAL MAY BE THE ROOT CAUSE AND THEREFORE THE RELEVANT REPAIR INSTRUCTIONS HAVE BEEN INCLUDED TO HELP STOP ANY POSSIBLE OCCURRENCE OF THE REPORTED CONCERN.
SITUATION: AN ENGINE COOLANT LEAK MAY BE EVIDENT FROM THE ENGINE COOLANT EXPANSION TANK FILLER NECK.
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THIS MAY BE ACCOMPANIED BY STEAM FROM UNDER THE HOOD AND/OR AN ENGINE OVERHEAT MESSAGE DISPLAYED ON THE INSTRUMENT CLUSTER.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P025C-11...
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STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
"ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE CHECK ENGINE LIGHT IS ILLUMINATED (MIL) WITH DTC P034191 IS STORED IN...
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THE POWERTRAIN CONTROL MODULE (PCM) ON INGENIUM 2.0 DIESEL (AJ200D) ENGINES ONLY."
SITUATION: WHEN PRESSING THE ENGINE START/STOP SWITCH, THE IGNITION MAY NOT TURN ON AND THE ENGINE MAY NOT START.
Infotainment
112 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Navigation errors or freezing on the `Initalization` screen
Navigation errors or freezing on the `Initalization` screen
Unable to save navigation co-ordinates
Unable to save navigation co-ordinates
Unable to select preferences on the touch screen
Bluetooth issues after software updates.
Audio System Speaker Diagnosis
Infotainment System AV button greyed out.
Audio Amplifier Quiescent drain
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Washer Fluid Low Message Displayed When Washer Bottle Full
Infotainment Updates
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
'2 Wheel Drive Only Traction Reduced' message is displayed on the Instrument Panel Cluster (IPC).
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The Malfunction Indicator Lamp (MIL) is illuminated on the IPC.
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Intermittent Bluetooth connection on Android equipped device with software 9.0
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Intermittent Bluetooth connection on Android equipped device with software 9.0
A fluid leak may be visible under the vehicle and/or a 'Coolant Level Low' message may be displayed on the Instrument...
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Cluster (IC).
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY...
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onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative.
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code...
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(DTC) U3000-49 logged in the TCU (Telematics Control Unit).
A customer may report "Hood Open" message displays on IP with hood closed.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may experience the...
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Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated
A Customer may report one or more of: Lack of power, Restricted performance displayed on Instrument Cluster (IC),...
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Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC).
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call.
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The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
Issue: When diagnosisng the touch screen the DTC B14AD-96 is displayed.
Issue: The customer is unable to start their vehicle or a warning message displayed on the Instrument Cluster "Re-start...
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will not be possible in xxxx miles". Any of the following DTC's may have been triggered: P203B, P203C, P203D, P215C. Although these DTC's can indicate an issue with the Urea system, multiple components have been returned to the supplier with no fault found following repairs on customer vehicles.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: Customer may report MIL (malfunction indicator light) and / or a restricted performance warning on their Instrument display.
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DTC's may be flagged P0404-77/84, P042E-72 or P042F-73 applicable to 16MY onwards for Ingenium 2.0D & 3.0 TDV6.
Issue: Customer may report MIL (malfunction indicator light) and / or a restricted performance warning on their Instrument display.
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DTC's may be flagged P0404-77/84, P042E-72 or P042F-73 applicable to 16MY onwards for Ingenium 2.0D & 3.0 TDV6.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has...
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developed a software upgrade designed to enhance/introduce the following features and functions:? Introduction of text message capability to the InControl Touch Pro? system.? Navigation screen supports switching between 'Night' and 'Day' mode.? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system.? Improved Bluetooth connectivity.? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R).? Screen blank when restarting the vehicle after an immediate shut-down.
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with...
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InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
Issue: Users might be experiencing an issue where the navigation guidance may not work.
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When navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
Heads up display does not display cruise control value below 20MPH or 20KPH
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may...
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experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected and - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
Situation: The clock display on the Touch Screen and the Instrument Cluster appears to 'lose' approximately 2-3 minutes...
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per month and requires a reset on a regular basis.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY REQUIRE AN UPDATE TO THE INCONTROL TOUCH PRO SYSTEM TO ADDRESS THE FOLLOWING INTERMITTENT ISSUES: SYSTEM 'FREEZES' AND RESTARTS; LOSS OF FAVORITES; NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE; AND/OR MOBILE PHONE MUST BE PAIRED MORE THAN ONCE.
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE.
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IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
"ISSUED DEC 2015. ISSUE THE INCORRECT PARTS ARE BEING REPLACED WHEN SD CARD READ ERROR MESSAGE IS DISPLAYED IN THE NAVIGATION SCREEN.
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CAUSE SD CARD"
"ISSUED DEC 2015. ISSUE FOR VEHICLES FITTED WITH THE IN CONTROL TOUCH THERE COULD BE A CUSTOMER CONCERN THAT ON ...
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COLLECTION OF THEIR VEHICLE THE CORRECT SEARCH COUNTRY HAS NOT BEEN SELECTED IN THE NAVIGATION. ACTION AS PART OF THE PDI PROCESS YOU ARE REQUESTED TO ENSURE THAT THE CORRECT SEARCH COUNTRY IS SELECTED IN THE NAVIGATION. THIS CAN BE FOUND BY SELECTING NAVIGATION WHERE TO - ADDRESS. IF THE SYSTEM IS SHOWING EITHER ""ENTER COUNTRY"" OR A NONE RELEVANT COUNTRY THEN ENTER THE CORRECT COUNTRY BY SELECTING THE INCORRECT TEXT AND SELECTING THE CORRECT SEARCH COUNTRY USING THE KEYBOARD. THE PDI PROCESS WILL BE UPDATED AT THE EARLIEST OPPORTUNITY"
"ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF...
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CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE, FITTED WITH...
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NAVIGATION, WHERE AN UPDATE TO THE VEHICLES CAR CONFIGURATION FILE (CCF) IS REQUIRED TO ENABLE INCONTROL APPS FUNCTIONALITY. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE, FITTED WITH NAVIGATION,...
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WHERE AN UPDATE TO THE VEHICLES CAR CONFIGURATION FILE (CCF) IS REQUIRED TO ENABLE CONFIGURABLE DYNAMICS FUNCTIONALITY."
AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE, FITTED WITH NAVIGATION,...
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WHERE AN UPDATE TO THE VEHICLES CAR CONFIGURATION FILE (CCF) IS REQUIRED TO ENABLE INCONTROL APPS FUNCTIONALITY."
DIFFULTIES ACTIVATING NAVIGATION SD CARD
NAVIGATION SYSTEM ERROR MESSAGE
TOUCH SCREEN DTC B14AD-96 IS DISPLAYED
SITUATION: IN RESPONSE TO CUSTOMER FEEDBACK ON THE PERFORMANCE OF THE INCONTROL TOUCH PRO SYSTEM, JAGUAR LAND ROVER HAS DEVELOPED A SOFTWARE UPGRADE.
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SOME CUSTOMERS MAY HAVE EXPERIENCED INFOTAINMENT POOR PERFORMANCE/RELIABILITY AND THIS SOFTWARE UPGRADE IS DESIGNED TO ENHANCE THE ROBUSTNESS OF THE FOLLOWING FEATURES AND FUNCTIONS: SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) LOCK UP, AUDIO LOSS; INFOTAINMENT MASTER CONTROLLER (IMC) RESETS, BLANK SCREENS, AND POOR SYSTEM PERFORMANCE; CD RIPPING/PLAYBACK ISSUES; CAMERA: FROZEN CAMERA IMAGE ON SCREEN WHEN REVERSE SELECTED AND CAMERA STABILITY ISSUES; MEDIA PLAYER CRASH, LIBRARY TRACK SELECT FAILS, USB SOURCE RELIABILITY; AND/OR PHONE AND BLUETOOTH - CONNECTION AND CONTACTS DOWNLOAD ISSUES.
ISSUE: CUSTOMER COMPLAINT OF 1.NO GPS SIGNAL.
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2.NO UPDATE ON CURRENT VEHICLE POSITION ON THE DISPLAY. 3.NO UPDATE TO THE TIME DISPLAYED. 4.CHINA ONLY MIGHT STATE THAT THE GPS PAGE SAYS THE GPS SIGNAL IS INVALID.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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INCONTROL TOUCH PHASE 3 SOFTWARE IS TO BE INTRODUCED TO CORRECT A NUMBER OF ISSUES, INCLUDING: SD CARD CORRUPTION; SOFTWARE UPDATE TO THE AUDIO HEAD UNIT (AHU) TO RECTIFY SYSTEM RE-BOOT CONCERNS; PHONE AND BLUETOOTH CONNECTIVITY ISSUES; LOSS OF SIRIUS RADIO; AUTO FREQUENCY FUNCTION HAS BEEN REMOVED; AND A CHANGE TO THE WAY RECENT DESTINATIONS ARE ACCESSED WHILE USING NAVIGATION."
SYSTEM FREEZES AND RESTARTS; LOSS OF FAVORITES, NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE AND OR MOBILE...
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PHONE MUST BE PAIRED MORE THAN ONCE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY REQUIRE AN UPDATE TO THE INCONTROL TOUCH PRO SYSTEM TO ADDRESS THE FOLLOWING INTERMITTENT ISSUES: SYSTEM 'FREEZES' AND RESTARTS; LOSS OF FAVORITES; NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE; AND/OR MOBILE PHONE MUST BE PAIRED MORE THAN ONCE.
ISSUE: WHEN IN A RADIO FUNCTION SUCH AS FM, AM, DAB/HD THE FOLLOWING BEHAVIOUR IS SEEN: WHEN MAKING A SELECTION USING...
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LEFT OR RIGHT TUNE SOFT KEY BUTTONS OR WHEN SELECTING AN ALTERNATIVE RADIO BAND (IE TRYING TO CHANGE FROM FM TO DAB) THERE IS NO RESPONSE FROM TOUCH SCREEN AND AUDIO OUTPUT REMAINS DISTORTED. THE DTC B14D3-96 MAY ALSO BE STORED IN THE INFOTAINMENT MASTER CONTROLLER (IMC) SUGGESTING A RADIO TUNER COMPONENT INTERNAL FAILURE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY REQUIRE AN UPDATE TO THE INCONTROL TOUCH PRO SYSTEM TO ADDRESS THE FOLLOWING INTERMITTENT ISSUES: SYSTEM 'FREEZES' AND RESTARTS; LOSS OF FAVORITES; NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE; AND/OR MOBILE PHONE MUST BE PAIRED MORE THAN ONCE.
Other
97 bulletinsSmart Key Deactivated message on instrument cluster and is unable to start their vehicle.
MIL on Instrument cluster.
Potential manufacturing issue with replacement thermostats
POTENTIAL MANUFACTURING ISSUE WITH REPLACEMENT THERMOSTATS.
The wiper blades streak, smear, judder or squeak during operation
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
Diagnosing the BMS when DTC B11DB-87 is logged.
Boot lid not lifting up all the way
XF Diagnostic process for Day Night Mode Activation
AM Frequency Stuck In FM Preset
AM Frequency Stuck In FM Preset
XF/XJ Eco Stop/Start Additional Diagnostics Information
Rear transport tow eye being left in place or not discarded
Noise Vibration
Fasia switch pack(FSP) buttons sticking in operation
Fasia switch pack(FSP) buttons sticking in operation
Title: 5.0L V8 (AJ133) overheating due to incorrect
Transit Protection / Wrapguard Staining
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
Quality Assurance Stop.
Charge Air Hose assy detachment.
Diagnostic Concerns.
HLDF Programming - `Candidate Not Available` message.
XF LHF Indicator Inoperative.
Title MOST system diagnosis
Attachment.
Attachment.
Attachment.
Entertainment Systems.
Image.
Image.
Seat mounted seat switches Seats not moving
Connectivity functions are no longer working.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
MIL on the Instrument Cluster
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The air flow from the front air vents has become reduced.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
Incorrect DEF Quality & No Restarts in XXX Miles on the IPC
InControl Touch Pro Inoperative
The Auto stop/start system may not function as expected.
A creak noise may be evident from the front bulkhead.
Customers may express a concern of water ingress into the front footwells.
InControl Touch Pro Inoperative
The Auto stop/start system may not function as expected.
X260 / X760 left hand side of full TFT Instrument pack (IPC) goes blank when selecting "Polish" language from main menu.
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
SIM card activation issues
InControl Touch Pro phase 4 customer letter
Issue: Customer reports that, intermittently, the vehicle will not crank.
A creak noise may be evident from the front bulkhead.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range where the luggage compartment lid latch cover may either become loose or fall off into the luggage compartment. This does not affect the function of the luggage compartment lid latch. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the luggage...
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compartment lid latch cover may either become loose or fall off into the luggage compartment. This does not affect the function of the luggage compartment lid latch.
Issue: Customer reports that, intermittently, the vehicle will not crank.
Issue: A customer may present a vehicle exhibiting judder and / or noise from the front wiper blade during normal...
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operation.
The keyless entry system lock function may not operate or operates intermittently.
TCU Water Ingress
Jaguar Land Rover Shop Foreman Conference Call
Presentation from Dealer Shop Foreman Conference Call
Issue: Jaguar headlining cleaning products
Issue: Jaguar headlining cleaning products
The Auto Stop/Start system may be inoperative.
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40) appearing.
Issue: SIM card does not latch in SIM slot or cannot be read.
TCU fails activation and DTC U2109 flagged
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range which have been fitted with incorrect literature packs for the InControl Touch Pro? system.
Issue: When the vehicle is received it is found that the transit bag is 1) Ripped and the sd card is missing.
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2) The sd card is for the incorrect region. 3) The sd card is missing but the transit bag is intact.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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have been fitted with incorrect literature packs for the InControl Touch Pro? system.
ISSUE: CUSTOMER MAY EXPERIENCE MORE THAN ONE OF THE FOLLOWING ISSUE IN THE OPERATION OF THEIR CD: CD WONT EJECT,...
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INCORRECT ORDER OF RIPPED CD TRACKS, INTERMITTENT RIPPING ISSUES, TRACK SKIPPING, NO DISK SHOWN WHILE ATTEMPTING TO EJECT, CANT READ CD
SITUATION: ONLY ON VEHICLES WITH FRONT SEATS EQUIPPED WITH BOTH MASSAGE AND FRONT CUSHION EXTENSION FUNCTIONS, A 'CLICK'...
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NOISE MAY BE HEARD WHEN RAISING / LOWERING THE RIGHT FRONT SEAT CUSHION.
"SITUATION: THE REAR SEAT RELEASE HANDLE(S) MAY BE LOOSE OR ADRIFT.
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CAUSE: THIS MAY BE DUE TO THE HANDLE CLIP NOT BEING TIGHTLY RETAINED"
SIM CARD MAY BE LOST OR DAMAGED
DIFFICULTY ACTIVATING TELEMATICS
COOLANT EXPANSION TANK PRESSURE CAPS LEAKING
CANNOT SWITCH SDARS CHANNELS
KVM COMPONENT PROTECTION TIME-OUT IS LOGGED
"ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT...
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SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE."
"ISSUE CUSTOMERS HAVE COMPLAINED THAT THE VOICE RECOGNITION DOES NOT RECOGNISE THEIR COMMAND USING THE SAY WHAT THEY SEE/SAY A COMMAND FUNCTION.
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ACCENTS AND REGIONAL DIALECTS ARE NOT BEING RECOGNISED."
"SITUATION: A 'HOWL' NOISE MAY BE EVIDENT FROM THE VEHICLE AT LOWSPEED OVERRUN (BETWEEN 1,800-1,100 RPM)."
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
"ISSUE: REPORTS AT PDI UPON REMOVAL OF THE CENTRE CONSOLE PROTECTION, THERE IS GLUE RESIDUE ON THE CONSOLE SURFACE FACE.
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CAUSE: HIGH IN-VEHICLE TEMPERATURES CAUSING GLUE TO SEEP FROM THE"
DESCRIPTION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE WATER...
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MAY LEAK INTO THE LUGGAGE COMPARTMENT, POTENTIALLY CAUSING A FAILURE TO START.
SITUATION: A RATTLE NOISE FROM THE FRONT OF THE VEHICLE MAY BE EVIDENT WHEN DRIVING OVER ROUGH ROADS (COBBLE STONE,...
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DAMAGED ROADS, ETC.) WHEN TRAVELING AT LOW TO MODERATE SPEED (10-25MPH / 16-40KM/H).
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE WATER...
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MAY LEAK INTO THE LUGGAGE COMPARTMENT, POTENTIALLY CAUSING A FAILURE TO START.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE WATER...
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MAY LEAK INTO THE LUGGAGE COMPARTMENT, POTENTIALLY CAUSING A FAILURE TO START.
SITUATION: A RATTLE NOISE FROM THE FRONT OF THE VEHICLE MAY BE EVIDENT WHEN DRIVING OVER ROUGH ROADS (COBBLESTONE,...
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DAMAGED ROADS, ETC.) WHEN TRAVELING AT LOW TO MODERATE SPEED (10-25MPH / 16-40KM/H).
ISSUE: CUSTOMER MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (IE.-40) APPEARING.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND COULD EXPERIENCE A NON-START CONDITION ONLY WHEN BOTH SMART KEYS ARE IN THE VEHICLE.
SITUATION: A 'HOWL' NOISE MAY BE EVIDENT FROM THE VEHICLE AT LOW-SPEED OVERRUN (BETWEEN 1,800-1,100 RPM).
Electrical
96 bulletinsTELEMATIC TCU2 MODULES NO LONGER AVAILABLE
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
vehicles with battery charging warning lamp illuminated
Instructions for jump starting vehicles with discharged battery?s
Remote Function Actuator Module (RFA) hardware recovery process
New vehicle storage (Transit relay / Transit mode)
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
No Communication with Chassis Control Modules after reconnecting battery.
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Chassis.
RCM - Configuration failure DTC`s logged in module
Charging a vehicle fitted with Battery monitoring system
Diagnostic Module Tank Leakage (DMTL)
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
MIL on, DEF light on, having to program PCM or update PCM as stated on TOPIx.
Loose battery terminals.
Front Control Display Interface Module Re-configuration.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Quiescent battery drain due to TCU module.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
The digital disc player will not eject, occasionally skips tracks, cycles quickly through tracks and 'locks up.'...
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On-screen commands may also fail to operate, an ignition cycle usually temporarily resolves the problem.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
Variations of P0087 for the fuel rail pressure sensor are stored in the PCM
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module). Customer may also report symptoms of a 'juddering' type noise that can be heard when the steering is in the full lock position. The juddering noise may also be heard when completing manoeuvres such as parking or pulling away from a junction with steering applied.
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module). Customer may also report symptoms of a 'juddering' type noise that can be heard when the steering is in the full lock position. The juddering noise may also be heard when completing manoeuvres such as parking or pulling away from a junction with steering applied.
Customer complains DPF warning light is on.
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Diagnostics tool flag DTC P242B-64: Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 3 - Signal plausibility failure.
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
Message on the Instrument cluster stating "Air suspension not in customer mode" Diagnostic trouble code (DTC) U3000-05...
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logged in the Chassis Control Module (CHCM) Vehicle suspension is in tight tolerance mode
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module).
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module).
The message "Radar Sensor Blocked" appears in instrument pack display.
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If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM).
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through...
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tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition cycle usually temporarily resolves the problem.
Issue: B1412-96 being flagged in the Gateway Module
Issue: The message "Radar Sensor Blocked" appears in instrument pack display.
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If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
Upon investigation a technician may find that the Telematics Control Module (TCU) is not reporting on the network.
Issue The Image Processing Module A (IPMA module, Forward Looking Camera) is being changed unnecessarily and to aid in...
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correctly diagnosing customer issues related to the Lane Keep Assist(LKA) and Lane Departure Warning(LDW) features. The customer is complaining about LKA and LDW issues, for example, not available, not working, not disengaging when the indicator stalk is engaged.
Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester.
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JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks.
The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system status...
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indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen.
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This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
Issue: Ingenium I4 2.0L Diesel vehicles which are logging P026A-77 - Charge Air Cooler Efficiency Below Threshold and...
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P023B-11 - Charge Air Cooler Coolant Pump Control Circuit Low - Circuit short to ground within the Powertrain Control Module (PCM). This diagnostic is directing retailers to replace the Charge Air Cooler Coolant Pump (T2H2556), however a number of these parts have been returned and no faults have been found.
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component...
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Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure ?...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Issue: Instrument Cluster displays AEB initializing message (Image Processing Module A (IPMA) - DTC C1001-49 Flagged).
Please be advised that Service Action K426, Gateway Module (GWM) Stay Awake - Battery Drain, has been reinstated with...
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immediate effect.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module...
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part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH.
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DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE...
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DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VEHICLE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
"ISSUE: WHEN USING THE INCONTROL TOUCH MAP UPDATER, THERE HAVE BEEN ISOLATED REPORTS OF STABILITY CONCERNS DURING...
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ACTIVATING OR UPDATING THE SECURE DIGITAL (SD) CARD. CAUSE: VERSION 2.2 OF THE INCONTROL TOUCH MAP UPDATER RELEASED HAD THE ABOVE CONCERN."
"ISSUE: INSTRUMENT CLUSTER DISPLAYS AEB INITIALIZING MESSAGE (IMAGE PROCESSING MODULE A (IPMA) - DTC C1001-49 FLAGGED).
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CAUSE: DTC RECORDING STRATEGY IS TOO SENSITIVE."
"WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH A...
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MODULE PART NUMBER OF: FK72-19H440 - AE FK72-19H440 - BE FK72-19H440 - AF FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED X FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN. CAUSE: THE NEW RFA MODULE SUPPLIED IS MANUFACTURED WITH PRE-FLASHED SOFTWARE FOR DUAL CAN VEHICLES. THESE VEHICLES ARE MULTICAN AND NOT DUAL CAN AND WILL NOT COMMUNICATE WITH SDD FOR PROGRAMMING OR UPDATE WITHOUT COMPLETING THE ACTION INSTRUCTIONS DETAILED BELOW."
"ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED.
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CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI."
"ISSUED DEC 2015. ISSUE THE TELEMATICS MODULE (TCU) CANNOT BE ACTIVATED AT PDI.
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CAUSE IF A VEHICLE HAS BOTH A TCU AND WI-FI, AND IF WI-FI IS TURNED ON, THE PDI PROCESS WILL ATTEMPT TO USE THE PERSONAL SIMS CARD (PSIM) FOR CONNECTIVITY TO BACKEND SERVICES. THIS WILL AFFECT ACTIVATION."
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE...
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DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VOLTAGE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
"ISSUE A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP/START UNAVAILABLE.
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"ISSUE: AFTER USING SYMPTOM DRIVEN DIAGNOSTICS (SDD) TO ACTIVATE TRANSPORTATION MODE ON A VEHICLE, A BATTERY DRAIN MAY BE EXPERIENCED.
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CAUSE: WHEN TRANSPORTATION MODE IS SELECTED, SDD FUNCTIONS CORRECTLY AND ACTIVATES TRANSPORTATION MODE BUT THEN SELECTS AN INCORRECT SETTING WHEN APPLYING THE MODE, WHICH CAUSES THE VEHICLE BATTERY DRAIN. NOTE: TAKING A VEHICLE OUT OF TRANSPORTATION MODE IS FUNCTIONING CORRECTLY ON SDD."
"ISSUE: 1. WHEN USING THE INCONTROL TOUCH MAP UPDATER TO ACTIVATE A SECURE DIGITAL (SD) CARD THERE HAVE BEEN ISOLATED...
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REPORTS THAT NO ON-SCREEN MESSAGE WAS DISPLAYED TO CONFIRM THE CARD ACTIVATION HAD BEEN COMPLETED SUCCESSFULLY. 2. THE INCONTROL TOUCH MAP UPDATER SCREEN MAY FREEZE IF THE USER MINIMISES AND THEN MAXIMISES THE SCREEN DURING USE. THE USER IS UNABLE TO CONFIRM IF THE UPDATE HAS COMPLETED SUCCESSFULLY AND MUST THEN CLOSE THE INCONTROL TOUCH MAP UPDATER AND LAUNCH IT AGAIN. CAUSE: VERSION 2.0 OF THE INCONTROL TOUCH MAP UPDATER RELEASED IN SDD 142.03 HAD THE ABOVE CONCERNS."
"ISSUE ONLY APPLICABLE TO SOFTWARE VERSIONS 30.3 (GEN 3) FK72-14C104-AF AND 29.3 (GEN 2) DPLA-14C104-AG WHEN CHECKING...
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FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000- 63/U3000-63, CONTROL MODULE - CIRCUIT/ COMPONENT PROTECTION TIME-OUT IS LOGGED. CAUSE THIS DTC IS SET WHEN THE KVM HAS GONE THROUGH A SELF RESET"
"ISSUE JAGUAR ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) REPLACED FOR A NON-START CONDITION.
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FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS ""NO FAULT FOUND"". CAUSE CURRENTLY UNDER ANALYSIS."
"ISSUE DIAGNOSTIC TROUBLE CODE (DTC) U001187 MEDIUM SPEED CAN COMMUNICATION BUS PERFORMANCE MISSING MESSAGE MAY BE...
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NOTED IN THE AUXILIARY CONTROL MODULE (AUCM) DURING A SYMPTOM DRIVEN DIAGNOSTICS (SDD) FAULT CODE READ. CAUSE SOFTWARE CALCULATION."
"ISSUE B1412-96 BEING FLAGGED IN THE GATEWAY MODULE CAUSE UNDER INVESTIGATION."
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE...
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WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. [DOCUMENT DATED JUNE 15, 2016 ACTUALLY PUBLISHED JULY 15, 2016].
"ISSUE: WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH...
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A MODULE PART NUMBER OF: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
ISSUE: THE IMAGE PROCESSING MODULE A (IPMA MODULE, FORWARD LOOKING CAMERA) IS BEING CHANGED UNNECESSARILY AND TO AID IN...
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CORRECTLY DIAGNOSING CUSTOMER ISSUES RELATED TO THE LANE KEEP ASSIST(LKA) AND LANE DEPARTURE WARNING(LDW) FEATURES. THE CUSTOMER IS COMPLAINING ABOUT LKA AND LDW ISSUES, FOR EXAMPLE, NOT AVAILABLE, NOT WORKING, NOT DISENGAGING WHEN THE INDICATOR STALK IS ENGAGED.
ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE (CCF) ON THE VEHICLES MENTIONED IN THIS SSM...
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EITHER OF THE TWO ISSUES BELOW CAN OCCUR: THE DIAGNOSTIC TROUBLE CODES (DTCS) U2300-62 OR U2300-54 IS STORED IN THE BODY CONTROL MODULE (BCM). THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET.
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A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED WITH DIAGNOSTIC TROUBLE...
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CODE (DTC) P025C11 SET WITHIN THE PCM.
SITUATION: THE COMPACT DISC (CD) PLAYER WILL NOT EJECT THE CD OR INTERMITTENTLY SKIPS TRACKS, CYCLES QUICKLY THROUGH...
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TRACKS, AND 'LOCKS UP.' ON SCREEN COMMANDS AND EJECT CD MAY ALSO FAIL TO OPERATE. AN IGNITION CYCLE USUALLY TEMPORARILY RESOLVES THE PROBLEM.
ISSUE: VEHICLES FITTED WITH INCONTROL TOUCH.
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TOUCHSCREEN GOES INTO RE-CYCLE MODE (RE-BOOTS) WHEN THE IGNITION IS SWITCHED TO ON.
ISSUE: VEHICLES FITTED WITH INCONTROL TOUCH.
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TOUCHSCREEN GOES INTO RE-CYCLE MODE (RE-BOOTS) WHEN THE IGNITION IS SWITCHED TO ON.
ISSUE: DIAGNOSTIC TROUBLE CODE (DTC) U001187 MEDIUM SPEED CAN COMMUNICATION BUS PERFORMANCE MISSING MESSAGE MAY BE...
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NOTED IN THE AUXILIARY CONTROL MODULE (AUCM) DURING A SYMPTOM DRIVEN DIAGNOSTICS (SDD) FAULT CODE READ.
ISSUE: DIAGNOSTIC TROUBLE CODE (DTC) U001187 MEDIUM SPEED CAN COMMUNICATION BUS PERFORMANCE MISSING MESSAGE MAY BE...
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NOTED IN THE AUXILIARY CONTROL MODULE (AUCM) DURING A SYMPTOM DRIVEN DIAGNOSTICS (SDD) FAULT CODE READ.
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET.
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A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
ISSUE: MIL ILLUMINATED AND WITH DTC P025C-11 FOR FUEL PUMP MODULE "A" CONTROL CIRCUIT LOW - CIRCUIT SHORT TO GROUND
ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE (CCF) ON THE VEHICLES MENTIONED IN THIS SSM...
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EITHER OF THE TWO ISSUES BELOW CAN OCCUR: THE DIAGNOSTIC TROUBLE CODES (DTCS) U2300-62 OR U2300-54 IS STORED IN THE BODY CONTROL MODULE (BCM). THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
Body & Paint
38 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
Trunk / Boot lid operation - not lifting up all the way
Window Regulator mechanical creak
Hood / Bonnet Ajar Switch.
XF Bumper to Headlamp Gap.
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Luggage compartment lid clash to bumper.
A slosh/slap noise from the front and/or rear door(s) may be evident.
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Upon further inspection,water may be found to be trapped in the door(s).
There is a wind noise from the A-pillar area or that the windshield finisher is loose.
Front/Rear Door Primary Seal Lower Edge Loose/Adrift
Customers may report the removable recovery panel is loose incorrectly aligned.
A water leak into the front left and/or right footwells may be evident.
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear.
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This affects only vehicles with Light Oyster color seat trim.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the luggage...
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compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
Situation: A front and/or rear door primary seal may become loose/adrift from the lower edge of the door.
A 'click' / 'creak' noise may be evident from the top of the A-pillar area or the front of the roof opening panel.
Issue: Body Panel(s)Unibody
Issue: There is a possibility that some XF vehicles within the VIN range above - ordered with 'Black pack' option - have...
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the front bumper trims and other features incorrectly built against the ordered specification.
Situation: A creak noise may be evident from the A-Pillar and/or B-Pillar area when opening a front or rear door.
Situation: When installing the removable rear quarter window to the vehicle, it may be difficult to operate the locking...
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lever.
Situation: A 'click' / 'creak' noise may be evident from the top of the A-pillar area or the front of the roof opening...
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panel.
Situation: The roof blind may not open correctly.
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Upon diagnosis, Diagnostic Trouble Code (DTC) B13CB-87 may be stored.
Situation: The front overhead console sunglasses holder may appear to be distorted and will not latch correctly in...
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certain conditions.
Situation: A 'click' / 'creak' noise may be evident from the top of the 'A' pillar area or the front of the roof opening...
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panel.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE...
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THE OVERHEAD SUNGLASS HOLDER APPEARS TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN CERTAIN CONDITIONS.
"ISSUE: ON SOME X260 MODELS WITH AEB, THERE MAY BE INSTANCES OF BRACKETS DEBONDING FROM THE GLASS CAUSE: INCORRECT...
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MANUFACTURING PROCESS AT THE SUPPLIER"
"ISSUE: REPORTS AT PDI UPON REMOVAL OF THE CENTRE CONSOLE PROTECTION, THERE IS GLUE RESIDUE ON THE CONSOLE SURFACE FACE.
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CAUSE: HIGH IN-VEHICLE TEMPERATURES CAUSING GLUE TO SEEP FROM THE CONSOLE PROTECTION TRIM ONTO THE CONSOLE. WHEN THE IN-VEHICLE TEMPERATURE DROPS, THIS THEN SETS HARD ON THE SURFACE OF THE CONSOLE."
"ISSUE: CUSTOMER MAY REPORT WHITE CRYSTALS FOUND AROUND SCR FILLER NECK IN THE LUGGAGE AREA.
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CAUSE: EARLY BUILD PROCESS WEAKNESS WITHIN JAGUAR XF PRODUCTION FACILITY WHERE SCR/ADBLUE HAS POTENTIAL TO LEAK ONTO VEHICLE REAR LUGGAGE COMPARTMENT & SURROUNDING AREAS OF TRIM."
"NOTE THIS PHENOMENON CAN ONLY HAPPEN UNDER SPECIFIC CIRCUMSTANCES; IT IS ONLY WHEN BOTH KEYS ARE IN CLOSE PROXIMITY OF...
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EACH OTHER IN THE VEHICLE AND REQUIRES THE EXTERIOR DOOR HANDLE LOCK BUTTON TO BE PRESSED. ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER."
"ISSUE: CUSTOMERS MAY STATE THAT THE REAR SEAT CUSHION HAS EXCESSIVE BAGGINESS AND THAT THERE IS AN INCREASE IN...
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WRINKLES WHEN COMPARED WITH PREVIOUS MODELS. CAUSE: IN RESPONSE TO PREVIOUS FEEDBACK FROM CURRENT MODELS THE TRIM DEVELOPMENT TEAM ON X260 HAVE SOUGHT TO INCREASE REAR SEAT HEADROOM, COMFORT AND WEAR DURABILITY PERFORMANCE OF THE SEATS. TO ACHIEVE THESE ATTRIBUTES ADDITIONAL LAMINATES BETWEEN THE SEAT FOAMS AND TRIM COVERS HAVE BEEN INTRODUCED, AND IT IS THESE LAMINATES THAT HAVE DRIVEN A MORE RELAXED TRIM APPEARANCE IN SOME AREAS OF THE SEATS THAN HAS BEEN SEEN ON OUR PREVIOUS PRODUCTS."
ISSUE: A CUSTOMER MAY PRESENT A VEHICLE WITH WATER TRAPPED / SOUND IN ITS REAR DOOR.
ISSUE: TUNESCAN DOES NOT OPERATE, SCROLLING WINDOW ANIMATION IS CONSTANTLY RUNNING.
SITUATION: ONLY ON VEHICLES WITH MANUAL LUGGAGE COMPARTMENT LIDS, THE LUGGAGE COMPARTMENT LID MAY FOUL THE REAR BUMPER...
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WHEN CLOSING, RESULTING IN PAINT DAMAGE TO THE BUMPER.
"SITUATION: THE ROOF OPENING PANEL MAY NOT CLOSE CORRECTLY.
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NOTE: THE ROOF OPENING PANEL MAY ALSO BE REFERRED TO AS PANORAMIC ROOF OPENING PANEL. "
Fuel System
24 bulletinsDiesel Coolant Pipe noise/resonance
Diesel Coolant Pipe noise/resonance
HVAC Evaporator Data Requested Upon Replacement
HVAC Evaporator Data Requested Upon Replacement
Fuel Gauge Does Not Display 'Full'
NEAR FIELD SENSING FEATURE DEGRADATION
Fuel Injector Concerns 5.0 AJ133 Gasoline.
Fuel Injector Concerns 5.0 AJ133 Gasoline.
Fuel Gauge / Pump Diagnostic Aids.
SDD enhancements for fuel gauge and pump issues-10MY onwards.
Fuel System Concerns.
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with...
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Diesel fuel.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with...
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Diesel fuel.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the evaporative emission canister hose may show signs of ozone cracking.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range where the evaporative emission canister hose may show signs of ozone cracking.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the evaporative emission canister hose may show signs of ozone cracking.
ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS...
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STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN.
"ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS...
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STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION - WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN CAUSE: THE HVAC SYSTEM NEEDS TO OPERATE AUTOMATICALLY WHICH DURING THE FIRST OPERATION THEN LUBRICATES THE A/C COMPRESSOR OR IN THE UNLIKELY EVENT, THE HVAC SYSTEM HAS A CONCERN DETECTED"
"SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'.
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CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE."
Software & Calibration
22 bulletinsInControl Touch Pro Wired Update
Weather and Park & Pay Apps disappear after PIVI update
DVD software update
Software update 04
the DVD software update
DVD software update
Diagnostic Software Hardware
Mongoose Update.
Mongoose Update
Important firmware update required for the DA Dongle /DA-VINA.
Incontrol touch pro phase 2.5 software update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Not able to hear incoming calls with iPhone at 12.2 software.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
18C - New face of InControl Touch Pro and 18C software improvements
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
"SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE.
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CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA)."
SOFTWARE LEVEL CHECK FOR INCONTROL TOUCH PRO
Brakes
19 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
AEB (Automated Emergency Braking) Initializing Displayed - Instrument Cluster displays AEB initializing message (Image...
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Processing Module A (IPMA) - DTC C1001-49 Flagged)
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
A customer may report a squeal noise coming from front brakes during brake application.
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This will usually occur whilst cold.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
The Electric Park Brake (EPB) may not release fully and the brake warning lamp will illuminate on the Instrument Cluster...
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with the warning message 'Recalibrate EPB' displayed in the message center.
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster.
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Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module
Issue: Submitting a Brake Noise EPQR
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates...
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a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
"ISSUE: SUBMITTING A BRAKE NOISE EPQR.
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SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION"
"SITUATION: THE AMBER BRAKE WARNING LAMP IN THE INSTRUMENT CLUSTER MAY PREMATURELY ILLUMINATE.
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CAUSE: THIS MAY BE CAUSED BY THE FRONT BRAKE PAD WEAR SENSOR LEAD CONTACTING THE FRONT LEFT ROAD WHEEL."
EXCESSIVE CORROSION ON VEHICLE BRAKE DISC FRICTION FACES WHICH COULD RESULT IN BRAKE NOISE AND/OR JUDDER
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING.
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THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
Steering
16 bulletinsSteering Column Rake / Reach Operation Innoperative
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column.
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This issue is affecting X260, X760 and X761.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: Vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column.
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This issue is affecting X260, X760 and X761.
Issue: Vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column.
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This issue is affecting X260, X760 and X761.
ISSUE: A CUSTOMER MAY REPORT A CREAK / GROAN NOISE COMING FROM THE LOWER STEERING COLUMN AREA.
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL TOUCH PRO FEATURES MAY NOT FUNCTION AS EXPECTED: CD PLAYER...
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PERFORMANCE; UNABLE TO USE THE HARD KEY TO GO TO PREVIOUS TRACK; MUST USE THE SOFT KEY OR STEERING WHEEL BUTTON TO COMPLETE THE ACTION; VOICE COMMAND REPEATED TWICE; MISSING AUDIO FOR FM AFTER STARTUP; RECOVERED AFTER SOURCE CHANGE; PHONE ISSUES; AND/OR SCREEN RESET ISSUES.
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL TOUCH PRO FEATURES MAY NOT FUNCTION AS EXPECTED: CD PLAYER...
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PERFORMANCE; UNABLE TO USE THE HARD KEY TO GO TO PREVIOUS TRACK; MUST USE THE SOFT KEY OR STEERING WHEEL BUTTON TO COMPLETE THE ACTION; VOICE COMMAND REPEATED TWICE; MISSING AUDIO FOR FM AFTER STARTUP; RECOVERED AFTER SOURCE CHANGE; PHONE ISSUES; AND/OR SCREEN RESET ISSUES.
Transmission
15 bulletinsAutomatic transmission, rotary gear selector low level part
Steering Gear Transfer Pipe change
Post K202 Transmission Control Switch Issues Rise and FALL
Loss Of Drive Or Flashing Gear Selector LED Indicator
STEERING GEAR FIXING.
Steering Gear Pinion Bolt.
Customer states harsh shift, transmission warning lamp.
Issue: Customer may complain that ? Gearbox fault is displayed on the Instrument Cluster (IC) Flashing ?D? on the...
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Transmission Control Switch and/or Instrument Cluster (IC) following an ECO Stop/Start event.
Issue: Exterior door mirror dip position does not always return to previously set position when reverse gear is engaged...
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and then changed back to drive.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with...
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an 8HP transmission, and will not be able to find the routine within SDD.
ISSUE: ROTARY GEAR SHIFT MODULE SELECTOR OPERATION IS UNAVAILABLE FOLLOWING A LOW VOLTAGE EVENT -ACCOMPANIED BY DTC P085D-97.
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AS A CONSEQUENCE THE ROTARY KNOB WILL NOT RISE AND SO NORMAL OPERATION IS PREVENTED.
"SITUATION: THE TRANSMISSION MAY EXHIBIT POOR SHIFT QUALITY WHEN SELECTING DRIVE (D) OR REVERSE (R) FROM A STOP OR WITH LOW SPEED ENGAGEMENT.
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CAUSE: THIS MAY BE CAUSED BY TRANSMISSION CONTROL MODULE SOFTWARE NOT BEING OPTIMIZED."
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
Lighting
12 bulletinsMalfunction Indicator Lamp
Front / Rear Lamp Condensation - Information Only
Cigar Lighter Elements Not Supplied.
Head Lamp / Fog Lamp - Discolouration / Distortion.
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
Malfunction Indicator Lamp
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
The yellow reflector in the headlamp assembly is delaminating
Issue: Customer may report water ingress into the vehicle via the rear High Mounted Stop Lamp up to vin ranges, XF -...
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Y00001 - 59625 2016 MY - 2017MY, XE - 900001 -995971 2016 - 2017 Solihull, XE - P00126- P28201 2017 - 2017
Situation: The lighting control switch and/or the wiper control switch may not operate or operates intermittently.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE...
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AN UPDATE TO THE VEHICLES CAR CONFIGURATION FILE (CCF) IS REQUIRED TO ENABLE CONFIGURABLE DYNAMICS FUNCTIONALITY. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE.
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KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER. CAUSE SOFTWARE ERROR."
HVAC & Climate
11 bulletinsCustomer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...
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or become inoperable every 8-10 minutes while driving.
Climate Controlled Seats Diagnosis & Testing
Lack of Cooling From Air Conditioning
Lack of Cooling From Air Conditioning
Climate Control System Odor.
A Customer may report a noise or low air flow from the HVAC system
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions:? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability? Phone and Bluetooth? - connection and contacts download issues? Climate control fan symbol not visible when increasing/decreasing fan speed? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss; channel artwork not displaying - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - ?Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues - Climate control fan symbol not visible when increasing/decreasing fan speed - The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen - Unable to access the seat massage auto function on the Touchscreen - The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION PROPERLY
Suspension
7 bulletinsTemporary Suspension of 17C Next Generation Infotainment (NGI) Download
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have a...
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cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
USB network between USB hub and digital disc player does not match specification
DESCRIPTION OF ISSUE An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range which may have a cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
"ISSUE: IF THE VEHICLE REQUIRES A REAR SUSPENSION DAMPER TOP MOUNT TO BE REPLACED; BOTH TOP MOUNTS SHOULD BE REPLACED AS A PAIR.
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CAUSE: TO ENSURE CONSISTENT DYNAMIC PERFORMANCE OF THE VEHICLE."
"ISSUE: X260 BOOT SPRING DETACHING FROM BODY IN WHITE BRACKET AND / OR SPIGOT BRACKET CAUSE: TOLERANCE BETWEEN...
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FULCRUM POINTS ON COMPONENTS"
ISSUE: X260 BOOT SPRING DETACHING FROM BODY IN WHITE BRACKET AND / OR SPIGOT BRACKET.
Hybrid & EV
6 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
Tires & Wheels
5 bulletinsIssue: Wheel stud failures (fractures).
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Wheel stud failures (fractures).
"ISSUE: WHEEL STUD FAILURES (FRACTURES).
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CAUSE: OVERLOAD FRACTURE DUE TO INCORRECT TORQUE BEING APPLIED OR INCORRECT PROCESS APPLICATION AND SEQUENCE BEING APPLIED TO THE WHEEL STUD FOLLOWING WHEEL REMOVAL AND REFIT."
Air Bags & Safety
1 bulletinDiagnostic process for Drivers Airbag Warning Light
Pre-Delivery & Maintenance
1 bulletinThe retailer may notice that the passive start function does not work after the Pre Delivery Inspection (PDI) has been...
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completed using Pathfinder.