2021 Jaguar Xe TSBs

Customer reports lack of power and/or check engine light on.

ENGINE PRIMARY BELT SHREDDING

The engine will not start due to a communication issue between the Instrument Panel Cluster Control Module(IPC) and the...

Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present

P6 Engine Primary belt shredding - MHEV only

P6 Engine Primary belt shredding - MHEV only

ENGINE PRIMARY BELT SHREDDING - P6-3.0L MHEV

Customer reports, Engine Light is on and engine running rough.

Customer reports, Engine Light is on and poor cabin heating.

Oil Leak Transmission Oil Cooler Pipes

CHECK ENGINE (AMBER) AND POOR CABIN HEATING

Customer reports that low coolant lamp on, coolant leak.

Vehicle will have a lack of power, drivability issues, and possible check engine light on.

Vehicle will have a lack of power, drivability issues, and possible check engine light on.

ENGINE MISFIRE OR ROUGH RUNNING

ENGINE MISFIRE OR ROUGH RUNNING

ENGINE MISFIRE OR ROUGH RUNNING

Thermostat coolant leak - Evident fluid leak from the engine compartment and the "Coolant Level Low" warning message may...

Thermostat coolant leak

Coolant leak from Thermostat

AJ20-P4 engine- Coolant leak from Thermostat

Coolant leak from Thermostat

Seat Power Height Adjustment Motor Inoperative

Seat Power Fore/Aft Motor Inoperative

Seat Recliner Motor Inoperative

Timing chain replacement VVT Service Part Incorrectly Boxed

Customer states check engine light is illuminated.

Customer States engine runs rough with MIL illuminated.

Check Engine MIL is illuminated.

Check Engine MIL is illuminated.

Check Engine MIL

Check Engine MIL

Rattle From Engine Bay

The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC).

Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...

There is a noise coming from the engine bay.

The engine is running rough.

There is a rattle noise coming from the engine bay.

The Check Engine Lamp is illuminated.

The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button.

There is a squeak from the engine at startup or shut down.

The engine fan will run sometimes after the engine is shut off.

RE-LAUNCHED CAMPAIGNS N451 & H291 AJ20P ENGINE COOLANT PUMP OPERATION

An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...

Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.

EXCESSIVE ENGINE COOLING FAN NOISE

There is a noise from the engine.

There is a noise from the engine which can vary from a squealing to rattling/bearing noise.

An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...

Lack of power, MIL on.

Vehicle Will Not Charge

JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...

UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING

PIVI LOSS OF GPS LOCATION AND CLOCK TIME

PIVI LOSS OF GPS LOCATION AND CLOCK TIME

NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD

PIVI Loss of GPS location and clock time

USB STICK NOT RECOGNIZED

Driveline Noise or Vibration

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...

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PIVI PRO USB INOPERATIVE

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...

Seat Mounted Seat Switches Not Working

Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...

Noise from R/H rear or water ingress into the luggage compartment.

Seat mounted seat switches Seats not moving

NON-START

Connectivity functions are no longer working.

Key remote functions and/or passive entry stopped working.

A customer may report a rattle noise coming from the front seat area.

The vehicle does not Eco Stop.

The vehicle does not Eco Stop.

Smart key inoperative

Customer received unknown error when trying to log into Pivi profile

Customer is unable to log into InControl Account after account creation

Pivi IP27.2 (OS 2.0.6)

Wifi, Incontrol App, Telematics not found.

MIL on the Instrument Cluster

There is a noise from the front of the car.

The low coolant warning is on in the car.

Navigation voice guidance no longer operational after latest NGI update

Voice guidance concerns when using Apple CarPlay.

Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard

21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...

XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM

Navigation voice guidance no longer operational after latest NGI update

Navigation voice guidance no longer operational after latest NGI update

Navigation voice guidance no longer operational after latest NGI update

Navigation voice guidance no longer operational after latest NGI update

Navigation voice guidance is not working with Apple CarPlay

Infotainment Updates

Washer Fluid Low Message Displayed When Washer Bottle Full

When attempting to sign-in to an InControl account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to...

Infotainment Updates

Navigation Voice Control does not function

Pivi Pro navigation map data fails to install from USB device to vehicle

Pivi Pro navigation map data fails to install from USB device to vehicle

Startup battery keeps draining / Vehicle will not start

Battery low warning displayed on instrument cluster and/or no-start

Redeveloped profiles.

Battery low warning displayed on instrument cluster and/or no-start.

Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and...

Customer reports of 12V battery issues.

Chassis Control Module (CHCM) Suspension Warning on Cluster

MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.

CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER

Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...

AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and...

MHEV 48V Battery SoC (state of charge) Discharging Issues

Driving Assistance and Vehicle Dynamics updates

Weather and Park & Pay Apps disappear after PIVI update

Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and...

DVD software update

Mongoose Update.

There was a flashing D when slowing to a stop.

IMC Update 21A will not install

8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.

Transmission fluid leaks

Customer states harsh shift, transmission warning lamp.

A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential...

A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential...

A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential...

A customer may report that the front or rear door latch does not operate as expected.

A customer may report that the front or rear door latch does not operate as expected.

USB stick not recognized when inserted into the Front Portable Media Interface Panel

USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating

Floor Ground Stud Corrosion

Malfunction Indicator Lamp

Front / Rear Lamp Condensation - Information Only

A customer may express a concern that there is moisture inside one of the rear lamp assemblies.

Malfunction Indicator Lamp

Automatic High Beam Disabled

Extended warranty on DMTL Pumps 2020MY to 2021MY.

SOTA CAMPAIGN

SOTA CAMPAIGN

Suspended Campaign H291

No Power Steering Assistance at Start of Drive Cycle ADAS Warning

Transfer Case Judder with Steering Input Applied

Customer concern will be a Judder/Vibration when a right or left steering input is applied at low speed

Transfer Case Judder/Vibrations when a right or left steering input is applied at low speed.

MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN

MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN

Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature

NEAR FIELD SENSING FEATURE DEGRADATION

Near Field Sensing feature degradation (Surround camera; 360 Park Aid)

Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System,...