2017 Jaguar Xe TSBs
614 Technical Service Bulletins across 16 categories
Categories
Engine
153 bulletinsMalfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the...
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vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Control Module (PCM)
Low coolant light on or smell of coolant from engine area.
Engine knocking noise on start up after a new AJ20-D4 service engine has been fitted.
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the...
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vehicle is refueled within 15 seconds of turning the engine off.
Low coolant light on or smell of coolant from engine area.
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'.
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
Certain 2017 to 2019MY Jaguar vehicles equipped with Ingenium I4 2.0L Diesel engines, when connected to a diagnostic...
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scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Customer reports lack of power and/or check engine light on.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS AJ126
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
ENGINE MISFIRE
Engine knocking noise on start up after a new AJ20-D4 service engine has been fitted.
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Coolant leak from Thermostat
AJ20-P4 engine- Coolant leak from Thermostat
Coolant leak from Thermostat
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Rattle From Engine Bay
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
There is a rattle noise coming from the engine bay.
Intake Camshaft Variable Cam Timing Actuator - Component Failure
Check Engine Light is illuminated on the instrument cluster
Check Engine Light is illuminated on the instrument cluster.
Service replacement engines may require a balance shaft update prior to fitment.
There is a noise from the engine.
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.
The engine idle is surging following a previous repair.
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The engine will shut off intermittently and restart immediately with a key cycle.
There is a noise from the engine.
The engine idle is surging following a previous repair.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
The engine idle is surging following a previous repair.
There is a noise from the engine.
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The charge warning lamp is on.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
The Check Engine MIL is on.
The Check Engine MIL is on There is a noise from the engine
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
An oil leak from underneath the vehicle may be evident.
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Upon further inspection, the leak may be found to be from the transmission.
The tire valve stem is broken or cracked.
Check Engine Light illuminated, Restricted Performance Message on IPC
No oil pressure on new engine; Bolts from original engine seem to bottom out on new engine
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
The Check Engine Lamp is on and the vehicle is running rough.
Check Engine Light illuminated, Restricted Performance Message on IPC
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument...
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cluster.
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
A whine noise from the engine may be evident.
Check Engine Light illuminated, Restricted Performance Message on IPC
Customers may complain of engine oil leaks as the timing chain cover plug has become loose or come adrift over time.
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JLR has seen a recent increase in complaints about this issue.
A whine noise from the engine may be evident.
Excessive vibration of vehicle when stationary at idle.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
Issue: Customer experiences park brake and/or ABS warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti-lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Customersmay report a Check Engine Lamp illumination on the Instrument Cluster.
Issue: Customer experiences park brake warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: Customer experiences park brake warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: Customer experiences park brake warning message on instrument cluster.
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Park Brake may not release. One or more of the following DTC's may be stored in the Anti lock Brake System Control Module: C2007-13 - Right Motor - Circuit Open, C2008-13 - Left Motor - Circuit Open, C0037 - 14 - Left rear wheel speed sensor - Circuit short to ground or open, C0037 - 29 - Left rear wheel speed sensor - signal invalid, C0037 - 2F - Left rear wheel speed sensor - signal erratic, C003A - 14 - Right rear wheel speed sensor - Circuit short to ground or open, C003A - 29 - Right rear wheel speed sensor - signal invalid, C003A - 2F - Right rear wheel speed sensor - signal erratic
Issue: JLR have received a number of reports reference timing chain cover plugs.
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Customers may complain of engine oil leaks as these plugs have become loose or come adrift over time.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...
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exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may exhibit an audible...
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engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
Issue: A concern has been identified on certain XF, XE and F-Pace vehicles equipped with the Ingenium 2.0L Diesel Engine...
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which may exhibit an audible engine whine detectable within the cabin
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck.
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This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...
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exhibit an audible engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may exhibit an audible...
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engine whine noise within the cabin. Investigations have highlighted that the noise is related to the engine balance shaft which requires remedial action with the least amount of delay.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Issue: The customer may experience a whirring/grinding noise while cranking the engine.
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In some cases the vehicle will not crank In addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P025C-11 stored in the...
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Powertrain Control Module (PCM).
Issue: Rear differential oil leak evident from the pinion seal.
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is...
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under slight load and on overrun.
The electric cooling fans may continue to operate, causing a noise from the engine compartment.
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The engine Malfunction Indicator Lamp (MIL) may also be illuminated with Diagnostic Trouble Code (DTC) P0116-24 stored.
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is...
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under slight load and on overrun.
The electric cooling fans may continue to operate, causing a noise from the engine compartment.
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The engine Malfunction Indicator Lamp (MIL) may also be illuminated with Diagnostic Trouble Code (DTC) P0116-24 stored.
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated and the message 'restricted performance' may...
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be displayed on the Instrument Cluster (IC). Upon further diagnosis, Diagnostic Trouble Code (DTC) P062F is stored in the Powertrain Control Module (PCM).
Issue: Customers may report the engine management light (MIL) is illuminated with the possibility of a ?Traction...
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Reduced - 2 Wheel Drive Only? warning message displayed within the instrument cluster message centre and DTC?s P1888-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 stored in the TCCM (Transfer Case Control Module).
Issue: AJ200D - Engine oil level shows a lower reading than the maximum mark on the oil level indicator.
Coolant leaking from coolant resrvior cap
A rubbing noise from the engine compartment may be evident
Oil leak from transmission threaded boss
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of Jaguar vehicles within the listed Affected...
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Vehicle Range where the engine Malfunction Indicator Lamp (MIL) on the Instrument Cluster may illuminate with no effect on vehicle driveability
Situation: A rattle/knock noise may be evident when closing the front doors or driving slowly over rough ground.
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck.
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This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
SITUATION: A ticking noise may be heard in the passenger compartment while driving with the engine under load.
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The noise increases/decreases relative to engine speed.
SITUATION: The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic...
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Trouble Code (DTC) P008B is stored in the Powertrain Control Module (PCM).
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the engine...
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Malfunction Indicator Lamp (MIL) on the Instrument Cluster may illuminate with no effect on vehicle driveability.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected...
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Vehicle Range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overheat and failure if ignored.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overheat and failure if ignored.
Issue: Excessive vibration of vehicle and exhaust system when stationary at idle.
Situation: An engine coolant leak may be evident from the engine coolant expansion tank filler neck.
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This may be accompanied by steam from under the hood and/or an engine overheat message displayed on the Instrument Cluster.
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0341-91...
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stored in the Powertrain Control Module (PCM).
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated.
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The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles fitted with the 3.0L V6 Supercharged...
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engine within the Affected Vehicle Range where the coolant hose from the thermostat housing may not have been fitted with a retention clip on the right-hand air cleaner. This may allow the hose to chafe against the engine accessory drive belt and lead to a possible loss of coolant. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Issue: Excessive vibration of vehicle and exhaust system when stationary at idle and/or DTC P245B-84 (DTC will only be...
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present on 2.0 Diesel engines).
Situation: An issue has been identified on a limited number of vehicles fitted with the 3.0L SC V6 engine within the...
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listed Affected Vehicle Range where the coolant hose from the thermostat housing may not have been fitted with a retention clip on the right-hand air cleaner. This may allow the hose to chafe against the engine accessory drive belt and lead to a possible loss of coolant.
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES FITTED WITH THE 3.0L SC V6 ENGINE WITHIN THE...
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LISTED AFFECTED VEHICLE RANGE WHERE THE COOLANT HOSE FROM THE THERMOSTAT HOUSING MAY NOT HAVE BEEN FITTED WITH A RETENTION CLIP ON THE RIGHT-HAND AIR CLEANER. THIS MAY ALLOW THE HOSE TO CHAFE AGAINST THE ENGINE ACCESSORY DRIVE BELT AND LEAD TO A POSSIBLE LOSS OF COOLANT.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES FITTED WITH THE 3.0L SC V6 ENGINE WITHIN THE...
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AFFECTED VEHICLE RANGE WHERE THE COOLANT HOSE FROM THE THERMOSTAT HOUSING MAY NOT HAVE BEEN FITTED WITH A RETENTION CLIP ON THE RIGHT-HAND AIR CLEANER. THIS MAY ALLOW THE HOSE TO CHAFE AGAINST THE ENGINE ACCESSORY DRIVE BELT AND LEAD TO A POSSIBLE LOSS OF COOLANT.
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE...
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PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY.
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THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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IT HAS BEEN REPORTED THAT UNDER SPECIFIC DRIVING CONDITIONS, THE DRIVER MAY INADVERTENTLY PRESS THE ACCELERATOR AND BRAKE PEDAL AT THE SAME TIME, WHICH WILL CAUSE THE BRAKE SYSTEM OVERRIDE TO APPLY. IN THE EVENT OF THE BRAKE OVERRIDE SYSTEM APPLYING, IT WILL SIGNIFICANTLY REDUCE THE ENGINE TORQUE OUTPUT AND MAY CAUSE CONCERN FOR THE DRIVER. INVESTIGATIONS HAVE IDENTIFIED THAT THE LATERAL SPACING BETWEEN THE BRAKE BOOSTER AND ACCELERATOR PEDAL MAY BE THE ROOT CAUSE AND THEREFORE THE RELEVANT REPAIR INSTRUCTIONS HAVE BEEN INCLUDED TO HELP STOP ANY POSSIBLE OCCURRENCE OF THE REPORTED CONCERN.
SITUATION: AN ENGINE COOLANT LEAK MAY BE EVIDENT FROM THE ENGINE COOLANT EXPANSION TANK FILLER NECK.
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THIS MAY BE ACCOMPANIED BY STEAM FROM UNDER THE HOOD AND/OR AN ENGINE OVERHEAT MESSAGE DISPLAYED ON THE INSTRUMENT CLUSTER.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P025C-11...
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STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH ...
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MAY EXPERIENCE A VIBRATION/KNOCKING NOISE FROM THE REAR OF THE VEHICLE."
"ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE CHECK ENGINE LIGHT IS ILLUMINATED (MIL) WITH DTC P034191 IS STORED IN...
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THE POWERTRAIN CONTROL MODULE (PCM) ON INGENIUM 2.0 DIESEL (AJ200D) ENGINES ONLY."
Infotainment
108 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Washer Fluid Low Message Displayed When Washer Bottle Full
Infotainment Updates
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
'2 Wheel Drive Only Traction Reduced' message is displayed on the Instrument Panel Cluster (IPC).
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The Malfunction Indicator Lamp (MIL) is illuminated on the IPC.
'Adaptive Dynamics Fault' Message Displayed in Instrument Panel Cluster (IPC)
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
A fluid leak may be visible under the vehicle and/or a 'Coolant Level Low' message may be displayed on the Instrument...
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Cluster (IC).
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1.
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InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/ or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY...
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onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative.
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code...
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(DTC) U3000-49 logged in the TCU (Telematics Control Unit).
A customer may report "Hood Open" message displays on IP with hood closed.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may experience the...
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Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated
A Customer may report one or more of: Lack of power, Restricted performance displayed on Instrument Cluster (IC),...
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Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC).
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call.
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The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
Issue: The customer is unable to start their vehicle or a warning message displayed on the Instrument Cluster "Re-start...
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will not be possible in xxxx miles". Any of the following DTC's may have been triggered: P203B, P203C, P203D, P215C. Although these DTC's can indicate an issue with the Urea system, multiple components have been returned to the supplier with no fault found following repairs on customer vehicles.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
On vehicles fitted with the InControl Touch? Information and Entertainment System, the system may intermittently, and...
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without user input, 'reset' -- the touchsceen will become blank and then display the Jaguar logo.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: Customer may report MIL (malfunction indicator light) and / or a restricted performance warning on their Instrument display.
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DTC's may be flagged P0404-77/84, P042E-72 or P042F-73 applicable to 16MY onwards for Ingenium 2.0D & 3.0 TDV6.
Issue: Customer may report MIL (malfunction indicator light) and / or a restricted performance warning on their Instrument display.
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DTC's may be flagged P0404-77/84, P042E-72 or P042F-73 applicable to 16MY onwards for Ingenium 2.0D & 3.0 TDV6.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has...
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developed a software upgrade designed to enhance/introduce the following features and functions:? Introduction of text message capability to the InControl Touch Pro? system.? Navigation screen supports switching between 'Night' and 'Day' mode.? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system.? Improved Bluetooth connectivity.? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R).? Screen blank when restarting the vehicle after an immediate shut-down.
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with...
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InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
SITUATION: On vehicles fitted with the InControl Touch? Information and Entertainment System, the system may...
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intermittently and without user input 'reset' -- the touchsceen will become blank and then display the Jaguar logo.
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
Issue: Users might be experiencing an issue where the navigation guidance may not work.
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When navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
Adaptive Dynamics Fault Message Displayed in Instrument Cluster
Heads up display does not display cruise control value below 20MPH or 20KPH
DESCRIPTION OF ISSUE: An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
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which may experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may...
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experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected and - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
Situation: The clock display on the Touch Screen and the Instrument Cluster appears to 'lose' approximately 2-3 minutes...
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per month and requires a reset on a regular basis.
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE.
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IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
SITUATION: IN RESPONSE TO CUSTOMER FEEDBACK ON THE PERFORMANCE OF THE INCONTROL TOUCH PRO SYSTEM, JAGUAR LAND ROVER HAS DEVELOPED A SOFTWARE UPGRADE.
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SOME CUSTOMERS MAY HAVE EXPERIENCED INFOTAINMENT POOR PERFORMANCE/RELIABILITY AND THIS SOFTWARE UPGRADE IS DESIGNED TO ENHANCE THE ROBUSTNESS OF THE FOLLOWING FEATURES AND FUNCTIONS: SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) LOCK UP, AUDIO LOSS; INFOTAINMENT MASTER CONTROLLER (IMC) RESETS, BLANK SCREENS, AND POOR SYSTEM PERFORMANCE; CD RIPPING/PLAYBACK ISSUES; CAMERA: FROZEN CAMERA IMAGE ON SCREEN WHEN REVERSE SELECTED AND CAMERA STABILITY ISSUES; MEDIA PLAYER CRASH, LIBRARY TRACK SELECT FAILS, USB SOURCE RELIABILITY; AND/OR PHONE AND BLUETOOTH - CONNECTION AND CONTACTS DOWNLOAD ISSUES.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND, IN SOME CASES, THE SATELLITE DIGITAL AUDIO RADIO SERVICE THREE-MONTH TRIAL HAS NOT BEEN ACTIVATED.
ISSUE: CUSTOMER COMPLAINT OF 1.NO GPS SIGNAL.
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2.NO UPDATE ON CURRENT VEHICLE POSITION ON THE DISPLAY. 3.NO UPDATE TO THE TIME DISPLAYED. 4.CHINA ONLY MIGHT STATE THAT THE GPS PAGE SAYS THE GPS SIGNAL IS INVALID.
ISSUE: CUSTOMERS MAY EXPERIENCE INCONTROL TOUCH PRO NOT DISPLAYING AUDIO TRACK ARTWORK ON THE TOUCH SCREEN (TS) WHEN...
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USING A UNIVERSAL SERIAL BUS (USB) FLASH DRIVE, COMPACT DISC (CD), EXTERNAL MEDIA STORAGE DEVICE OR INFOTAINMENT MASTER CONTROLLER (IMC) MEDIA LIBRARY.
SYSTEM FREEZES AND RESTARTS; LOSS OF FAVORITES, NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE AND OR MOBILE...
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PHONE MUST BE PAIRED MORE THAN ONCE.
SITUATION: THE CLOCK DISPLAY ON THE TOUCH SCREEN AND THE INSTRUMENT CLUSTER APPEARS TO 'LOSE' APPROXIMATELY 2-3 MINUTES...
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PER MONTH AND REQUIRES A RESET ON A REGULAR BASIS.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE AND...
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FITTED WITH INCONTROL TOUCH WHICH HAVE BEEN MANUFACTURED AWAY FROM PROCESS WHERE THE SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) FEATURE HAS NOT BEEN CONFIGURED WITHIN THE CAR CONFIGURATION FILE (CCF) SETTING.
ISSUE: INCOMPLETE VEHICLE DATA TRANSFER TO SIRIUSXM CREATING DELAYS WHEN CUSTOMERS WISH TO ACTIVATE THE SIRIUS XM...
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SATELLITE RADIO AND SUBSCRIBE TO THE SERVICE.
ISSUE: WHEN IN A RADIO FUNCTION SUCH AS FM, AM, DAB/HD THE FOLLOWING BEHAVIOUR IS SEEN: WHEN MAKING A SELECTION USING...
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LEFT OR RIGHT TUNE SOFT KEY BUTTONS OR WHEN SELECTING AN ALTERNATIVE RADIO BAND (IE TRYING TO CHANGE FROM FM TO DAB) THERE IS NO RESPONSE FROM TOUCH SCREEN AND AUDIO OUTPUT REMAINS DISTORTED. THE DTC B14D3-96 MAY ALSO BE STORED IN THE INFOTAINMENT MASTER CONTROLLER (IMC) SUGGESTING A RADIO TUNER COMPONENT INTERNAL FAILURE.
Electrical
100 bulletinsTELEMATIC TCU2 MODULES NO LONGER AVAILABLE
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
Powertrain Control Module (PCM) Update
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
Powertrain Control Module (PCM) Software Update
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
MIL on, DEF light on, having to program PCM or update PCM as stated on TOPIx.
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
Alternator Belt - Damaged
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Quiescent battery drain due to TCU module.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
The digital disc player will not eject, occasionally skips tracks, cycles quickly through tracks and 'locks up.'...
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On-screen commands may also fail to operate, an ignition cycle usually temporarily resolves the problem.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
The MIL is illuminated on the IC with no restricted performance or loss of power experienced.
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Further investigation has found that DTC P0496-00 is stored in the Powertrain Control Module (PCM).
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
Variations of P0087 for the fuel rail pressure sensor are stored in the PCM
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module). Customer may also report symptoms of a 'juddering' type noise that can be heard when the steering is in the full lock position. The juddering noise may also be heard when completing manoeuvres such as parking or pulling away from a junction with steering applied.
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module). Customer may also report symptoms of a 'juddering' type noise that can be heard when the steering is in the full lock position. The juddering noise may also be heard when completing manoeuvres such as parking or pulling away from a junction with steering applied.
"Traction Reduced - 2 Wheel Drive Only" Warning message displayed on the instrument cluster (IC) - One or more of the...
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following DTCs will be stored in the Transfer Case Control Module (TCCM) : P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13.
Customer complains DPF warning light is on.
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Diagnostics tool flag DTC P242B-64: Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 3 - Signal plausibility failure.
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module).
Customer reports "Traction Reduced - 2 Wheel Drive Only? warning message displayed on the Instrument Cluster (IC).
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One or more of the DTC?s P1889-18, P1889-19, P1889-1F, P188E-11, P188E-12 and P188E-13 will be stored in the TCCM (Transfer Case Control Module).
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
The message "Radar Sensor Blocked" appears in instrument pack display.
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If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
After successfully updating the Gateway Control Module (GWM), the vehicle is left with no ignition and PATHFINDER will...
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not be able to communicate with any module but the GWM.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: Reports have been received that when attempting to update control modules that are on the High Speed CAN network,...
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SDD can fail to complete the software download and displays a on screen message 'A failure occurred - Error Code A02 = TX Timeout?.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM).
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through...
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tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition cycle usually temporarily resolves the problem.
Issue: B1412-96 being flagged in the Gateway Module
Issue: The message "Radar Sensor Blocked" appears in instrument pack display.
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If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Blockage can also occur when ACC is not being used.
Upon investigation a technician may find that the Telematics Control Module (TCU) is not reporting on the network.
Issue The Image Processing Module A (IPMA module, Forward Looking Camera) is being changed unnecessarily and to aid in...
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correctly diagnosing customer issues related to the Lane Keep Assist(LKA) and Lane Departure Warning(LDW) features. The customer is complaining about LKA and LDW issues, for example, not available, not working, not disengaging when the indicator stalk is engaged.
Issue: JLR are investigating X260/X760/X761 INGENIUM I4 2.0L Diesel Powertrain control module (PCM) logging DTC P062F-...
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44 - EEPROM Error.
Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester.
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JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks.
The 'Hood open' warning message may be displayed on the Instrument Cluster (IC) and/or the security system status...
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indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
The Image Processing Module A (IPMA)has not been updated to latest level software.
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen.
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This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
DESCRIPTION OF ISSUE:An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Issue: Ingenium I4 2.0L Diesel vehicles which are logging P026A-77 - Charge Air Cooler Efficiency Below Threshold and...
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P023B-11 - Charge Air Cooler Coolant Pump Control Circuit Low - Circuit short to ground within the Powertrain Control Module (PCM). This diagnostic is directing retailers to replace the Charge Air Cooler Coolant Pump (T2H2556), however a number of these parts have been returned and no faults have been found.
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component...
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Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure ?...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Issue: Instrument Cluster displays AEB initializing message (Image Processing Module A (IPMA) - DTC C1001-49 Flagged).
TCU security key was not subject to end of line test and verification
Please be advised that Service Action K426, Gateway Module (GWM) Stay Awake - Battery Drain, has been reinstated with...
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immediate effect.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module...
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part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH.
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DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE...
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WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. [DOCUMENT DATED JUNE 15, 2016 ACTUALLY PUBLISHED JULY 15, 2016].
"ISSUE: WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH...
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A MODULE PART NUMBER OF: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
ISSUE: THE IMAGE PROCESSING MODULE A (IPMA MODULE, FORWARD LOOKING CAMERA) IS BEING CHANGED UNNECESSARILY AND TO AID IN...
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CORRECTLY DIAGNOSING CUSTOMER ISSUES RELATED TO THE LANE KEEP ASSIST(LKA) AND LANE DEPARTURE WARNING(LDW) FEATURES. THE CUSTOMER IS COMPLAINING ABOUT LKA AND LDW ISSUES, FOR EXAMPLE, NOT AVAILABLE, NOT WORKING, NOT DISENGAGING WHEN THE INDICATOR STALK IS ENGAGED.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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THE CHASSIS MOUNT VACUUM PIPE ASSEMBLY HAS BEEN IDENTIFIED AS HAVING THE POTENTIAL TO MOVE DOWNWARDS ALONG ITS SECURING POSITION ON THE DIPSTICK TUBE AND COME INTO CONTACT WITH THE HP EXHAUST GAS RECIRCULATION PIPE. THIS MAY RESULT IN THE CHASSIS MOUNT VACUUM HOSE MELTING UNDER DIRECT OR RADIATED HEAT FROM THE HP EXHAUST GAS RECIRCULATION PIPE AND CAUSING A LOSS OF VACUUM PRESSURE TO THE VACUUM LINE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
"ISSUE: WHEN USING THE ADD/REMOVE ACCESSORIES, CONFIGURE NEW/EXISTING GATEWAY MODULE (GWM) OR CONFIGURE NEW/EXISTING...
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BODY CONTROL MODULE (BCM) IN THE RECOMMENDATIONS TAB ON SYMPTOM DRIVEN DIAGNOSTICS (SDD), THE APPLICATION FAILS TO COMPLETE AND THE FOLLOWING ERROR CODE IS DISPLAYED. A20 ERROR INVALID SECURITY KEY "
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) BEING ILLUMINATED. DIAGNOSIS MAY IDENTIFY P025C-11 DIAGNOSTIC TROUBLE CODE (DTC) WHICH INDICATES A SHORT CIRCUIT TO GROUND ON THE POWERTRAIN CONTROL MODULE (PCM) AND FUEL PUMP DRIVER MODULE (FPDM) COMMUNICATION LINE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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THE CHASSIS MOUNT VACUUM PIPE ASSEMBLY HAS BEEN IDENTIFIED AS HAVING THE POTENTIAL TO MOVE DOWNWARDS ALONG ITS SECURING POSITION ON THE DIPSTICK TUBE AND COME INTO CONTACT WITH THE HP EXHAUST GAS RECIRCULATION PIPE. THIS MAY RESULT IN THE CHASSIS MOUNT VACUUM HOSE MELTING UNDER DIRECT OR RADIATED HEAT FROM THE HP EXHAUST GAS RECIRCULATION PIPE AND CAUSING A LOSS OF VACUUM PRESSURE TO THE VACUUM LINE.
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET.
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A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED WITH DIAGNOSTIC TROUBLE...
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CODE (DTC) P025C11 SET WITHIN THE PCM.
SITUATION: THE COMPACT DISC (CD) PLAYER WILL NOT EJECT THE CD OR INTERMITTENTLY SKIPS TRACKS, CYCLES QUICKLY THROUGH...
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TRACKS, AND 'LOCKS UP.' ON SCREEN COMMANDS AND EJECT CD MAY ALSO FAIL TO OPERATE. AN IGNITION CYCLE USUALLY TEMPORARILY RESOLVES THE PROBLEM.
ISSUE: VEHICLES FITTED WITH INCONTROL TOUCH.
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TOUCHSCREEN GOES INTO RE-CYCLE MODE (RE-BOOTS) WHEN THE IGNITION IS SWITCHED TO ON.
ISSUE: VEHICLES FITTED WITH INCONTROL TOUCH.
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TOUCHSCREEN GOES INTO RE-CYCLE MODE (RE-BOOTS) WHEN THE IGNITION IS SWITCHED TO ON.
ISSUE: DIAGNOSTIC TROUBLE CODE (DTC) U001187 MEDIUM SPEED CAN COMMUNICATION BUS PERFORMANCE MISSING MESSAGE MAY BE...
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NOTED IN THE AUXILIARY CONTROL MODULE (AUCM) DURING A SYMPTOM DRIVEN DIAGNOSTICS (SDD) FAULT CODE READ.
ISSUE: WHEN RUNNING EITHER; CONFIGURE NEW MODULE -INCONTROL TOUCH PRO: INFOTAINMENT MASTER CONTROLLER OR, INCONTROL TOUCH PRO - VEHICLE SHARED SECRET.
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A MESSAGE MAY BE DISPLAYED ON SYMPTOM DRIVEN DIAGSNOTICS (SDD) STATING, AN ERROR OCCURRED WHILE ATTEMPTING TO SEND THE ACTIVATION DATA TO THE ONLINE SERVER. ACTIVATION COULD NOT BE COMPLETED.
ISSUE: MIL ILLUMINATED AND WITH DTC P025C-11 FOR FUEL PUMP MODULE "A" CONTROL CIRCUIT LOW - CIRCUIT SHORT TO GROUND
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
Other
95 bulletinsMIL on Instrument cluster.
Lack of power, MIL on.
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
Driveline Noise or Vibration
Vehicle smoking from tailpipe, lack of power and MIL on.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Attachment.
Attachment.
Attachment.
Image.
Image.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Vehicle smoking from tailpipe, lack of power and MIL on.
Seat mounted seat switches Seats not moving
Oil ingress in air intake system; Vehicle smoking from tailpipe, lack of power and MIL on
WIFI NETWORKS NOT FOUND
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
A customer may report a rattle noise coming from the front seat area.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Creak Noise From Front Bulkhead
MIL on the Instrument Cluster
Front and Rear Park aid & Park assist unavailable.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The air flow from the front air vents has become reduced.
Incorrect DEF Quality & No Restarts in XXX Miles on the IPC
A customer may express a concern that the auto stop/start system does not function as expected.
Incorrect DEF Quality & No Restarts in XXX Miles on the IPC
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
Incorrect DEF Quality & No Restarts in XXX Miles on the IPC
Incorrect DEF Quality & No Restarts in XXX Miles on the IPC
Incorrect DEF Quality & No Restarts in ?XXX? Miles is on the IPC
InControl Touch Pro Inoperative
The Auto stop/start system may not function as expected.
A creak noise may be evident from the front bulkhead.
The keyless entry system lock function may not operate or operates intermittently.
Customers may express a concern of water ingress into the front footwells.
InControl Touch Pro Inoperative
X260 / X760 left hand side of full TFT Instrument pack (IPC) goes blank when selecting "Polish" language from main menu.
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over...
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cobblestones, damaged roads, and/or other similar surfaces.
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over...
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cobblestones, damaged roads, and or other similar surfaces.
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over...
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cobblestones, damaged roads, and or other similar surfaces.
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over...
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cobblestones, damaged roads, and or other similar surfaces.
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over...
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cobblestones, damaged roads, and or other similar surfaces.
The reissue replaces all previous version.
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Please destroy all previous versions.
Water ingress into the passenger and/or luggage compartment may be evident.
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
SIM card activation issues
InControl Touch Pro phase 4 customer letter
Issue: Customer reports that, intermittently, the vehicle will not crank.
A creak noise may be evident from the front bulkhead.
Issue: Customer reports that, intermittently, the vehicle will not crank.
Issue: A customer may present a vehicle exhibiting judder and / or noise from the front wiper blade during normal...
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operation.
The keyless entry system lock function may not operate or operates intermittently.
A 'rattle' noise may be evident from the front of the vehicle when driving between 10-25mph (16-40km/h) over...
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cobblestones, damaged roads, and or other similar surfaces.
TCU Water Ingress
Jaguar Land Rover Shop Foreman Conference Call
Presentation from Dealer Shop Foreman Conference Call
Issue: Jaguar headlining cleaning products
Issue: Jaguar headlining cleaning products
The Auto Stop/Start system may be inoperative.
A rattle noise from underneath the vehicle may be evident.
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40) appearing.
Issue: SIM card does not latch in SIM slot or cannot be read.
DTCs may be flagged P0404-77/84, P042E-72 or P042F-73
TCU fails activation and DTC U2109 flagged
Incorrect torque on front left and righ tie-rod adjustment lock nut
Auto Start-stop may be inoperative
DESCRIPTION OF ISSUE An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range which have had an incorrect torque applied to the front left and right tie-rod adjustment lock nut.
Issue: When the vehicle is received it is found that the transit bag is 1) Ripped and the sd card is missing.
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2) The sd card is for the incorrect region. 3) The sd card is missing but the transit bag is intact.
Issue: When the vehicle is received it is found that the transit bag is 1) Ripped and the sd card is missing.
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2) The sd card is for the incorrect region. 3) The sd card is missing but the transit bag is intact.
ISSUE: CUSTOMER MAY EXPERIENCE MORE THAN ONE OF THE FOLLOWING ISSUE IN THE OPERATION OF THEIR CD: CD WONT EJECT,...
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INCORRECT ORDER OF RIPPED CD TRACKS, INTERMITTENT RIPPING ISSUES, TRACK SKIPPING, NO DISK SHOWN WHILE ATTEMPTING TO EJECT, CANT READ CD
"SITUATION: A 'HOWL' NOISE MAY BE EVIDENT FROM THE VEHICLE AT LOWSPEED OVERRUN (BETWEEN 1,800-1,100 RPM)."
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
ISSUE: TOWING EYE COVER/S MISSING OR DAMAGED
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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THE ALL SURFACE PROGRESS CONTROL FEATURE DOES NOT OPERATE AS EXPECTED (FEATURE SELECTED FROM STANDSTILL BUT VEHICLE DOES NOT MOVE).
SITUATION: THE LUGGAGE COMPARTMENT LID LATCH COVER MAY BECOME DETACHED.
ISSUE: CUSTOMER MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (IE.-40) APPEARING.
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
SITUATION: A 'RATTLE' NOISE MAY BE EVIDENT FROM THE FRONT OF THE VEHICLE WHEN DRIVING BETWEEN 10-25MPH (16-40KM/H) OVER...
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COBBLESTONES, DAMAGED ROADS, AND OR OTHER SIMILAR SURFACES.
ISSUE: CUSTOMER REPORTS A SCRAPING OR CLICKING NOISE FROM THE CENTRE FLOOR AREA OF THE VEHICLE WHEN ACCELERATING /...
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CORNERING.
SITUATION: A 'HOWL' NOISE MAY BE EVIDENT FROM THE VEHICLE AT LOW-SPEED OVERRUN (BETWEEN 1,800-1,100 RPM).
Body & Paint
45 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Luggage compartment lid clash to bumper.
Floor Ground Stud Corrosion
There appears to be a piece of trim missing from the luggage compartment or that the luggage compartment appears...
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unfinished.
There is a wind noise from the A-pillar area or that the windshield finisher is loose.
Roof Opening Panel Does Not Open Fully
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear.
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This affects only vehicles with Oyster color seat trim.
Customers may report the removable recovery panel is loose incorrectly aligned.
A water leak into the front left and/or right footwells may be evident.
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear.
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This affects only vehicles with Light Oyster color seat trim.
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become...
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adrift.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where due...
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to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where due...
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to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
A piece of trim may appear to be missing from the luggage compartment or the luggage compartment appears unfinished.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where due to a change to the...
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robotic sealing process, a small area of sealant at the left and right A-pillar was omitted. As a result of this, water can run through this area into the passenger compartment of the vehicle.
A slosh/slap noise from the front and/or rear door(s) may be evident.
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Upon further inspection, water may be found to be trapped in the door(s).
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where due...
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to a change to the robotic sealing process, a small area of sealant at the left and right A-pillar has been omitted. As a result, water can run through this area into the passenger compartment of the vehicle.
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become...
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adrift.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where due to a change to the...
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robotic sealing process, a small area of sealant at the left and right A-pillar was omitted. As a result of this, water can run through this area into the passenger compartment of the vehicle.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range where the luggage compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the luggage...
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compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
Issue: Body Panel(s)Unibody
Situation: The windshield finisher may be loose and/or wind noise may be evident from the A-pillar area.
Situation: The front seat backrest cover and/or seat cushion cover may exhibit premature cosmetic wear.
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This affects only vehicles with Light Oyster color seat trim.
Situation: A water leak into the front left and/or right footwells may be evident.
Situation: The roof blind may not open correctly.
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Upon diagnosis, Diagnostic Trouble Code (DTC) B13CB-87 may be stored.
Situation: The front overhead console sunglasses holder may appear to be distorted and will not latch correctly in...
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certain conditions.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed within the Affected...
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Vehicle Range where a change to the robotic sealing process occurred which led to a small area of sealant in the vicinity of the cowl panel being omitted only on the left side of the vehicle. Consequently, water can run through the left "A" Pillar into the footwell area of the vehicle. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where a...
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change to the robotic sealing process occurred which led to a small area of sealant in the vicinity of the cowl panel being omitted only on the left-side of the vehicle. Consequently, water may run through the "A" Pillar into the footwell area of the vehicle. Where possible, affected vehicles must be stored in a covered area to prevent any water ingress until such time as a repair is conducted.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE...
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THE OVERHEAD SUNGLASS HOLDER APPEARS TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN CERTAIN CONDITIONS.
SITUATION: THE FRONT OVERHEAD CONSOLE SUNGLASSES HOLDER MAY APPEAR TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN...
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CERTAIN CONDITIONS.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A...
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CHANGE TO THE ROBOTIC SEALING PROCESS OCCURRED WHICH LED TO A SMALL AREA OF SEALANT IN THE VICINITY OF THE COWL PANEL BEING OMITTED ONLY ON THE LEFT-HAND SIDE OF THE VEHICLE. CONSEQUENTLY, WATER MAY RUN THROUGH THE A PILLAR INTO THE FOOTWELL AREA OF THE VEHICLE. WHERE POSSIBLE, AFFECTED VEHICLES MUST BE STORED IN A COVERED AREA TO PREVENT ANY WATER INGRESS UNTIL SUCH TIME AS A REPAIR IS CONDUCTED.
SITUATION: THE FRONT OVERHEAD CONSOLE SUNGLASSES HOLDER MAY APPEAR TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN...
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CERTAIN CONDITIONS.
ISSUE: TUNESCAN DOES NOT OPERATE, SCROLLING WINDOW ANIMATION IS CONSTANTLY RUNNING.
SITUATION: ONLY ON VEHICLES WITH MANUAL LUGGAGE COMPARTMENT LIDS, THE LUGGAGE COMPARTMENT LID MAY FOUL THE REAR BUMPER...
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WHEN CLOSING, RESULTING IN PAINT DAMAGE TO THE BUMPER.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE...
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PAINT HAS THE POTENTIAL TO DETERMINATE AND EXPOSE PRIMER LAYER ON THE ROCKER PANEL MOLDING IF THE PAINT SURFACE IS BROKEN AND THE PRODUCT IS SUBJECT TO HIGH PRESSURE HOT WATER CLEANING -I.E. JET WASH.
"SITUATION: THE ROOF OPENING PANEL MAY NOT CLOSE CORRECTLY.
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NOTE: THE ROOF OPENING PANEL MAY ALSO BE REFERRED TO AS PANORAMIC ROOF OPENING PANEL. "
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE...
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BULGING.
SITUATION: THE REARMOST SECTION (IN FRONT OF THE REAR WHEEL) OF THE ROCKER PANEL(S) MAY SHOW SIGNS OF STONE CHIPPING.
Brakes
19 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster.
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Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
A customer may report a squeal noise coming from front brakes during brake application.
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This will usually occur whilst cold.
A customer may report a squeal noise coming from front brakes during brake application.
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This will usually occur whilst cold.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
The Electric Park Brake (EPB) may not release fully and the brake warning lamp will illuminate on the Instrument Cluster...
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with the warning message 'Recalibrate EPB' displayed in the message center.
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster.
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Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module.
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster.
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Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module.
The Anti-lock Brake System (ABS) warning light may be illuminated in the Instrument Cluster.
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Upon further inspection, Diagnostic Trouble Code (DTC) C0031-2F, C0031-29, C0031-31, C0031-62, C0034-2F, C0034-29, C0034-41, and/or C0034-62 may be stored in the Anti-lock Brake System Control Module
Issue: Submitting a Brake Noise EPQR
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates...
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a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
Steering
18 bulletinsTransfer Case Judder/Vibrations when a right or left steering input is applied at low speed.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column.
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This issue is affecting X260, X760 and X761.
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: At PDI there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle
Issue: Vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column.
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This issue is affecting X260, X760 and X761.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of Jaguar vehicles within the listed Affected...
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Vehicle Range may experience loss of power assist to the steering, most likely at low speed in parking-type maneuvers.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range may experience loss...
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of power assist to the steering, most likely at low speed in parking-type maneuvers.
Issue: Vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground).
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Noise is audible outside and inside the vehicle.
Issue: A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column.
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This issue is affecting X260, X760 and X761.
ISSUE: A CUSTOMER MAY REPORT A CREAK / GROAN NOISE COMING FROM THE LOWER STEERING COLUMN AREA.
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL TOUCH PRO FEATURES MAY NOT FUNCTION AS EXPECTED: CD PLAYER...
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PERFORMANCE; UNABLE TO USE THE HARD KEY TO GO TO PREVIOUS TRACK; MUST USE THE SOFT KEY OR STEERING WHEEL BUTTON TO COMPLETE THE ACTION; VOICE COMMAND REPEATED TWICE; MISSING AUDIO FOR FM AFTER STARTUP; RECOVERED AFTER SOURCE CHANGE; PHONE ISSUES; AND/OR SCREEN RESET ISSUES.
SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL TOUCH PRO FEATURES MAY NOT FUNCTION AS EXPECTED: CD PLAYER...
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PERFORMANCE; UNABLE TO USE THE HARD KEY TO GO TO PREVIOUS TRACK; MUST USE THE SOFT KEY OR STEERING WHEEL BUTTON TO COMPLETE THE ACTION; VOICE COMMAND REPEATED TWICE; MISSING AUDIO FOR FM AFTER STARTUP; RECOVERED AFTER SOURCE CHANGE; PHONE ISSUES; AND/OR SCREEN RESET ISSUES.
Software & Calibration
16 bulletinsInControl Touch Pro Wired Update
Weather and Park & Pay Apps disappear after PIVI update
DVD software update
Mongoose Update.
Incontrol touch pro phase 2.5 software update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
18C - New face of InControl Touch Pro and 18C software improvements
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
Fuel System
13 bulletinsFUEL VAPOUR PURGE
NEAR FIELD SENSING FEATURE DEGRADATION
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with...
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Diesel fuel.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with...
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Diesel fuel.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the evaporative emission canister hose may show signs of ozone cracking.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range where the evaporative emission canister hose may show signs of ozone cracking.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the evaporative emission canister hose may show signs of ozone cracking.
ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS...
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STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN.
Transmission
12 bulletins8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Customer states harsh shift, transmission warning lamp.
Issue: Customer may complain that ? Gearbox fault is displayed on the Instrument Cluster (IC) Flashing ?D? on the...
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Transmission Control Switch and/or Instrument Cluster (IC) following an ECO Stop/Start event.
Issue: Exterior door mirror dip position does not always return to previously set position when reverse gear is engaged...
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and then changed back to drive.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with...
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an 8HP transmission, and will not be able to find the routine within SDD.
Situation: One or more of the following may be evident: ? '2 Wheel Drive Only Traction Reduced' message is displayed on the Instrument Cluster.
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? The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Cluster. During diagnosis, the technician may find Diagnostic Trouble Code (DTC) U0001-87 stored in the Transmission Control Module (TCM).
Inadequate A/C performance may be experienced with the compressor clutch
ISSUE: ROTARY GEAR SHIFT MODULE SELECTOR OPERATION IS UNAVAILABLE FOLLOWING A LOW VOLTAGE EVENT -ACCOMPANIED BY DTC P085D-97.
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AS A CONSEQUENCE THE ROTARY KNOB WILL NOT RISE AND SO NORMAL OPERATION IS PREVENTED.
ISSUE: CONTENT: THIS SSM APPLIES TO ROTARY TRANSMISSION CONTROL SWITCH MODULE (TCS) / GEAR SHIFT MODULE (GSM) IN THE...
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ABOVE APPLICABLE MODEL YEARS VEHICLES. ROTARY GEAR SHIFT MODULE SELECTOR OPERATION IS UNAVAILABLE FOLLOWING A LOW VOLTAGE EVENT -ACCOMPANIED BY DTC P085D-97 IN THE GSM. AS A CONSEQUENCE THE ROTARY KNOB WILL NOT RISE AND SO NORMAL OPERATION IS PREVENTED. PLEASE DO NOT REPLACE THE GSM UNTIL THIS PROCEDURE HAS BEEN COMPLETED AND VERIFIED. GSMS HAVE BEEN REPLACED PREVIOUSLY WHEN THIS SOFTWARE WILL FIX THE ISSUE
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
Lighting
10 bulletinsMalfunction Indicator Lamp (MIL) may illuminate
Malfunction Indicator Lamp (MIL) may illuminate
Malfunction Indicator Lamp
Front / Rear Lamp Condensation - Information Only
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
Malfunction Indicator Lamp
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
The yellow reflector in the headlamp assembly is delaminating
Issue: Customer may report water ingress into the vehicle via the rear High Mounted Stop Lamp up to vin ranges, XF -...
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Y00001 - 59625 2016 MY - 2017MY, XE - 900001 -995971 2016 - 2017 Solihull, XE - P00126- P28201 2017 - 2017
Situation: The lighting control switch and/or the wiper control switch may not operate or operates intermittently.
Tires & Wheels
8 bulletinsIssue: Wheel stud failures (fractures).
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Wheel stud failures (fractures).
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A...
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SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE...
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WHERE A SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL-WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A...
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SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE VEHICLES ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE A...
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SUPPORT CROSS BRACE HAS BEEN FITTED TO THE ALL WHEEL DRIVE VARIANTS WHEN IT WAS INTENDED FOR REAR WHEEL DRIVE ONLY. UNDER SPECIFIC CIRCUMSTANCES THE DRIVESHAFT MAY FOUL THE CROSS BRACE, CAUSING AN AUDIBLE NOISE THAT MAY BE HEARD BY THE DRIVER.
Hybrid & EV
6 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
Suspension
6 bulletinsTemporary Suspension of 17C Next Generation Infotainment (NGI) Download
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range which may have a cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have a...
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cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
USB network between USB hub and digital disc player does not match specification
DESCRIPTION OF ISSUE An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range which may have a cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.
HVAC & Climate
4 bulletinsSituation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions:? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability? Phone and Bluetooth? - connection and contacts download issues? Climate control fan symbol not visible when increasing/decreasing fan speed? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss; channel artwork not displaying - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - ?Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues - Climate control fan symbol not visible when increasing/decreasing fan speed - The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen - Unable to access the seat massage auto function on the Touchscreen - The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat)
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Pre-Delivery & Maintenance
1 bulletinThe retailer may notice that the passive start function does not work after the Pre Delivery Inspection (PDI) has been...
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completed using Pathfinder.