2016 Jaguar Xe TSBs
106 Technical Service Bulletins across 10 categories
Categories
Infotainment
31 bulletinsNavigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Intermittent Bluetooth connection on Android equipped device with software 9.0
A customer may report "Hood Open" message displays on IP with hood closed.
Issue: When diagnosisng the touch screen the DTC B14AD-96 is displayed.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may...
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experience the Satellite Digital Audio Radio Service (SDARS) system 'freeze' on the current channel, not allowing users to select another channel. This issue is a result of having InControl Touch? Phase 3.0 software previously installed on the vehicle.
Other
26 bulletinsAttachment.
Attachment.
Attachment.
Image.
Image.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
MIL on the Instrument Cluster
Front and Rear Park aid & Park assist unavailable.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The air flow from the front air vents has become reduced.
A customer may express a concern that the auto stop/start system does not function as expected.
SIM card activation issues
InControl Touch Pro phase 4 customer letter
Issue: Customer reports that, intermittently, the vehicle will not crank.
Jaguar Land Rover Shop Foreman Conference Call
Presentation from Dealer Shop Foreman Conference Call
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40) appearing.
"ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT...
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SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE."
"ISSUE CUSTOMERS HAVE COMPLAINED THAT THE VOICE RECOGNITION DOES NOT RECOGNISE THEIR COMMAND USING THE SAY WHAT THEY SEE/SAY A COMMAND FUNCTION.
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ACCENTS AND REGIONAL DIALECTS ARE NOT BEING RECOGNISED."
Engine
21 bulletinsAfter thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
Coolant leak from Thermostat
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Issue: Customers may report a flat battery or ?Low Battery - Please Start Engine? message after the vehicle has been...
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standing for 24 to 60 hours.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
Service replacement engines may require a balance shaft update prior to fitment.
The engine idle is surging following a previous repair.
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The engine will shut off intermittently and restart immediately with a key cycle.
The engine idle is surging following a previous repair.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
The engine idle is surging following a previous repair.
An oil leak from underneath the vehicle may be evident.
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Upon further inspection, the leak may be found to be from the transmission.
A customer may report a Check Engine Light is illuminated on the instrument cluster.
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The CEL may be paired with DTC P2002-00 stored in the PCM for DPF Efficiency. Should any repairs be made on a vehicle with this issue, please submit an EPQR and retain all replaced parts. Engineering may call the parts back for further analysis.
Oil leak from transmission threaded boss
"ISSUE: VARIOUS CONCERNS MAY BE EXPERIENCED WHEN UPLOADING THE CAR CONFIGURATION FILE (CCF) TO A VEHICLE,.
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POSSIBLE CONCERNS ARE: THE CCF UPLOAD FAILS TO COMPLETE. CAR CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS) ARE STORED AFTER THE CCF HAS BEEN LOADED TO THE VEHICLE. UNABLE TO START THE ENGINE AFTER THE CCF HAS BEEN LOADED TO THE VEHICLE. NO VALID SOURCES OF CCF SHOWN ON SYMPTOM DRIVEN DIAGNOSTICS (SDD)."
"ISSUE: ENGINE DOES NOT CRANK, DTC U0300 00 LOGGED EITHER IN THE BODY CONTROL MODULE (BCM), OR POWERTRAIN CONTROL MODULE...
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(PCM) AND TRANSMISSION CONTROL MODULE (TCM), WITH GATEWAY MODULE (GWM) AND VARIOUS OTHER ELECTRONIC CONTROL UNITS (ECUS) SHOWING AS OFFLINE IN NETWORK INTEGRITY TEST ON SYMPTOM DRIVEN DIAGNOSTICS (SDD) MACHINE."
"ISSUE: EXCESSIVE VIBRATION OF VEHICLE AND EXHAUST SYSTEM WHEN STATIONARY AT IDLE."
Software & Calibration
7 bulletinsDVD software update
Mongoose Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Not able to hear incoming calls with iPhone at 12.2 software.
18C - New face of InControl Touch Pro and 18C software improvements
Electrical
7 bulletinsMIL on, DEF light on, having to program PCM or update PCM as stated on TOPIx.
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Quiescent battery drain due to TCU module.
The Image Processing Module A (IPMA)has not been updated to latest level software.
Situation: The windows may not lower/raise when using the driver's door switchpack.
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Upon diagnosis, Diagnostic Trouble Code (DTC) U200D-11 is found to be stored in the Driver Door Module (DDM).
"ISSUE A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP/START UNAVAILABLE.
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"
"WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE KVM ON SDD) WITH A MODULE...
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PART NUMBER OF: FK7219H440 AE FK7219H440 BE FK7219H440 AF FK7219H440 BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
Body & Paint
6 bulletinsA customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Luggage compartment lid clash to bumper.
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear.
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This affects only vehicles with Oyster color seat trim.
A slosh/slap noise from the front and/or rear door(s) may be evident.
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Upon further inspection, water may be found to be trapped in the door(s).
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the luggage...
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compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
Lighting
5 bulletinsFront / Rear Lamp Condensation - Information Only
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
ISSUE: A CUSTOMER MAY REPORT THAT A WARNING LIGHT IS ILLUMINATED ON THE INSTRUMENR PACK, MAY EFFECT VEHICLES UP TO VIN.
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950646.
ISSUE: A CUSTOMER MAY REPORT THAT A WARNING LIGHT IS ILLUMINATED ON THE INSTRUMENT PACK, MAY EFFECT VEHICLES UP TO VIN.
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950646.
Brakes
1 bulletinAEB (Automated Emergency Braking) Initializing Displayed - Instrument Cluster displays AEB initializing message (Image...
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Processing Module A (IPMA) - DTC C1001-49 Flagged)
Transmission
1 bulletinCustomer states harsh shift, transmission warning lamp.
Suspension
1 bulletinDESCRIPTION OF ISSUE: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle...
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Range which may have a cable assembly for the USB network between the USB hub and the digital disc player that does not match the specification required for robust USB 2.0 communication.