2022 Jaguar I-Pace TSBs
173 Technical Service Bulletins across 15 categories
Categories
Electrical
42 bulletinsSoftware Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Software Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
High Voltage Coolant Heater (HVCH) unit may fail.
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This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Near Field Sensing Module (NFSM) Wired Updates
Leaking windshield that caused the water ingress on the electrical component.
Near field sensing module wired updates
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control...
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Unit Module (TCU) SOTA persistency clear application to be completed.
Near Field Sensing Module (NFSM) Wired Updates
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Near Field Sensing Module (NFSM) Wired Updates
High Voltage Coolant Heater
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL)...
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at the end of a charging cycle before the charging cable is removed.
Near Field Sensing Module (NFSM) Wired Updates
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...
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updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Radio presets clear after ignition cycle.
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Sirius XM favorites do not store.
Startup battery keeps draining / Vehicle will not start
The headlamps not fully functioning properly after module replacement.
Battery low warning displayed on instrument cluster and/or no-start
Redeveloped profiles.
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Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
Battery low warning displayed on instrument cluster and/or no-start.
PIVI IP 36 , BECM OS 4.0.0
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and...
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Gateway Module A GWM.
PIVI IP36 , BECM OS 4.0.0 IMPROVED / CHANGED FEATURES
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
BEV cooling circuit expansion tank level low or HV battery warning message displayed.
Chassis Control Module (CHCM) Suspension Warning on Cluster
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Battery warning light on IPC / flat battery at point of customer handover.
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and...
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HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
BECM offline after programming.
Other
38 bulletinsLane Keep Assist Malfunction
While driving with satellite maps, sometimes image doesn't load fully and then comes back
INCONTROL REMOTE APP WAKE UP TIMER
There are several scenarios where the key may be set to a deactivated state.
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
PIVI - Unable to log into InControl account in vehicle
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
PASSIVE ENTRY INTERMITTENT OPERATION
Passive Entry doesn't respond intermittently to access car.
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Have to use key buttons to get in.
Clear SOTA Persistency
Clear SOTA Persistency
DTC repair - LKA systems
Customer states the weather app is no longer available
Pivi - Loss of GPS location and clock time
Pivi - Loss of GPS location and clock time
The wiper blades streak, smear, judder or squeak during operation
LOSS OF GPS LOCATION AND CLOCK TIME
Vehicle Will Not Charge
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
A customer may report that there is a clicking type noise coming from the front seat base while driving.
Unable to Charge Vehicle
Surround camera, 360 Park aid features are not operating
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
PIVI Loss of GPS location and clock time
Telematics Unable to activate during PDI
USB STICK NOT RECOGNIZED
Attachment.
Attachment.
Attachment.
Image.
Image.
PIVI PRO USB INOPERATIVE
Seat Mounted Seat Switches Not Working
Seat Mounted Seat Switches Not Working
Surround camera; 360 Park Aid features or any of the feature is not operating.
Seat mounted seat switches Seats not moving
Infotainment
21 bulletinsUnable to select Navigation when pressing the navigation Tile on the Touchscreen.
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign...
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completes successfully.
PIVI satellite radio favorites screen displays an incorrect channel.
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative it does...
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not update with location, does not display any weather-related information and will not recover with new software or hardware.
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Navigation voice guidance no longer operational after latest NGI update
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
Improvements/Fixes Improvement in system stability Improvements in acoustic reliability / Audio loss Graphical...
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Improvements Flickering cluster for media info Improved Speech support for features like Weather, Nav Poor Speech recognition Improvement in stability of personalization features Introduction of IP oriented Sirius XM functionality Improvement in Tow Bar functionality Robustness in SW Performance post SOTA Update Robustness in firmware updates post SOTA update Navigation improvements Improved Wi-Fi / Hotspot Functionality
Affected Vehicles require a Pathfinder software Update to the latest PIVI Infotainment IP31 software.
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Some vehicles will also require a TCU update.
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
An issue has been identified on specific vehicles within the following model and Vehicle Identification Number (VIN) ranges.
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There has been a fundamental upgrade in the customer experience of the PIVI infotainment system. This campaign will update the PIVI Infotainment system to the latest software level.
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation resetting post OTA map update
Software & Calibration
20 bulletinsTCU Activation Failure And InControl App Inoperative After Software Update
Software Over The Air (SOTA) updates are failing to complete.
Software Over The Air (SOTA) updates are failing to complete
Software Updates
Software Updates
Software Updates
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to...
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complete.
These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
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A software update to the TCU and GWM is required.
Software Updates
Software Updates CLOSED
Improvements to SOTA (Software Over The Air) capability.
SOFTWARE UPDATES
Driving Assistance and Vehicle Dynamics updates
Weather and Park & Pay Apps disappear after PIVI update
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...
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updates for the Vehicle Domain Controller (VDC) and PIVI.
Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and...
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PIVI.
SOFTWARE UPDATES
SOFTWARE UPDATES
DVD software update
Mongoose Update.
Body & Paint
10 bulletinsBODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB stick not recognized when inserted into the Front Portable Media Interface Panel
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
The trailer lamps may not operate as expected.
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The trailer turn signal indicator on the Instrument Panel Cluster (IPC) will not be illuminated if the trailer turn signal lamps are not operating. For all other trailer lamps, any failure can only be observed by a visual inspection of the trailer lamps.
HVAC & Climate
8 bulletinsCustomer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...
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or become inoperable every 8-10 minutes while driving.
Air Conditioning (A/C) Inoperative
Air Conditioning (A/C) Inoperative
Air Conditioning (A/C) Inoperative
A customer may report that the air conditioning system does not blow cool/cold air.
Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
Air Conditioning Inoperative
Air Conditioning System Inoperative (Electric A/C Compressors Only)
Engine
6 bulletinsFront And Rear Electric Drive Unit Oil Leak
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Brakes
5 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System,...
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ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
Software Over The Air (SOTA) Improvements to the following Driver Assistance features: Adaptive Cruise Control, Driver...
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Condition Monitor, Traffic Sign Recognition, Automatic Emergency Braking, All Terrain Progress Control
Pre-Delivery & Maintenance
4 bulletinsIntermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
Customer may report an active SOTA campaign which fails to complete download or install
SOTA CAMPAIGN
SOTA CAMPAIGN
Steering
4 bulletinsNew Steering Wheel - Hands On Detection (HOD) Renew
Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering
Enhancements to Apple CarPlay, Android Auto, ADAS, Steering
No Power Steering Assistance at Start of Drive Cycle ADAS Warning
Hybrid & EV
4 bulletinsWireless Charger - Charging Interruption With iPhone 15 and 16 Devices
Vehicle Not Charging When Connected To A Direct Current Charger
IPHONE 12 WIRELESS CHARGING J D POWER
The wireless phone charger is not working with iPhone 12
Tires & Wheels
4 bulletinsClick Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
CLICKING NOISE FROM FRONT WHEEL AREA
CLICKING NOISE FROM FRONT WHEEL AREA
Lighting
3 bulletinsThere is moisture inside the headlamp lens
FRONT INTERIOR COURTESY LIGHT NON-ILLUMINATION
The E-Call light is not active after completing the Pre-Delivery inspection
Fuel System
3 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
Fuel Flap locking not working.
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Transmission
1 bulletinGEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL