2021 Jaguar I-Pace TSBs

While driving with satellite maps, sometimes image doesn't load fully and then comes back

INCONTROL REMOTE APP WAKE UP TIMER

There are several scenarios where the key may be set to a deactivated state.

Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.

PIVI - Unable to log into InControl account in vehicle

Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.

PASSIVE ENTRY INTERMITTENT OPERATION

Passive Entry doesn't respond intermittently to access car.

Clear SOTA Persistency

Clear SOTA Persistency

DTC repair - LKA systems

Customer states the weather app is no longer available

The wiper blades streak, smear, judder or squeak during operation

LOSS OF GPS LOCATION AND CLOCK TIME

Vehicle Will Not Charge

JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...

A customer may report that there is a clicking type noise coming from the front seat base while driving.

Air Deflector Loose Adrift

Unable to Charge Vehicle

Surround camera, 360 Park aid features are not operating

PIVI LOSS OF GPS LOCATION AND CLOCK TIME

PIVI LOSS OF GPS LOCATION AND CLOCK TIME

NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD

PIVI Loss of GPS location and clock time

USB STICK NOT RECOGNIZED

CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK

Attachment.

Attachment.

Attachment.

Image.

Image.

PIVI PRO USB INOPERATIVE

Seat Mounted Seat Switches Not Working

Seat Mounted Seat Switches Not Working

Surround camera; 360 Park Aid features or any of the feature is not operating.

Seat mounted seat switches Seats not moving

Reduced or a lack of Power Assistance at start up

NON-START

CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK

CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK

Unable to log into InControl Account.

Smart key inoperative

Customer received unknown error when trying to log into Pivi profile

Customer is unable to log into InControl Account after account creation

CHARGE CABLE PLUG MAY NOT LATCH OR UNLATCH

Air Deflector Loose/Adri

Wifi, Incontrol App, Telematics not found.

CHARGE CABLE PLUG UNABLE TO LOCK OR UNLOCK

Second Row Seat Backrest 'Sticking' Noise

CHARGE CABLE UNABLE TO LOCK OR UNLOCK

Range Prediction Reset Procedure

Range Prediction Reset Procedure

Dust Entering The Passenger Compartment

Electric Drive Unit (EDU) internal shaft accidentally removed

Electric Drive Unit (EDU) internal shaft accidentally removed

Electric Drive Unit (EDU) internal shaft accidentally removed

Software Over The Air (SOTA) updates are failing to complete.

Software Over The Air (SOTA) updates are failing to complete.

High Voltage Coolant Heater (HVCH) unit may fail.

Near Field Sensing Module (NFSM) Wired Updates

Near Field Sensing Module (NFSM) Wired Updates

Near Field Sensing Module (NFSM) Wired Updates

Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.

A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...

Near Field Sensing Module (NFSM) Wired Updates

Leaking windshield that caused the water ingress on the electrical component.

Near field sensing module wired updates

Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).

Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control...

Near Field Sensing Module (NFSM) Wired Updates

A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...

Near Field Sensing Module (NFSM) Wired Updates

High Voltage Coolant Heater

Near Field Sensing Module (NFSM) Wired Updates

Near Field Sensing Module (NFSM) Wired Updates

Near Field Sensing Module (NFSM) Wired Updates

Door Zone Module - Quiescent Drain

NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES

The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL)...

Near Field Sensing Module (NFSM) Wired Updates

Door Zone Module - Quiescent Drain

A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...

Door Zone Module - Quiescent Drain

Door Zone Module - Quiescent Drain Publication

A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...

Radio presets clear after ignition cycle.

Startup battery keeps draining / Vehicle will not start

The headlamps not fully functioning properly after module replacement.

Battery low warning displayed on instrument cluster and/or no-start

A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a...

Redeveloped profiles.

Battery low warning displayed on instrument cluster and/or no-start.

PIVI IP 36 , BECM OS 4.0.0

Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and...

PIVI IP36 , BECM OS 4.0.0 IMPROVED / CHANGED FEATURES

Customer reports of 12V battery issues.

BEV cooling circuit expansion tank level low or HV battery warning message displayed.

Chassis Control Module (CHCM) Suspension Warning on Cluster

HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE

FRONT EDU LINK HARNESS

CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER

AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and...

BECM offline after programming.

BCCM (Battery charger control module) may become unresponsive during / post a software update.

'Clicking' Noise From High Voltage Battery Contactors After Vehicle Is Switched OFF

DTC False Flagging in EPIC / EPICB Modules

Passive keys stop working after a successful BCM update

Unable to select Navigation when pressing the navigation Tile on the Touchscreen.

PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY

The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign...

PIVI satellite radio favorites screen displays an incorrect channel.

PIVI SATELLITE RADIO CHANEL DISPLAY FAULT

Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.

Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display

PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative it does...

Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...

Navigation voice guidance no longer operational after latest NGI update

IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...

Voice guidance concerns when using Apple CarPlay.

Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard

Improvements/Fixes Improvement in system stability Improvements in acoustic reliability / Audio loss Graphical...

IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...

21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...

XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM

Navigation voice guidance no longer operational after latest NGI update

Navigation voice guidance no longer operational after latest NGI update

Navigation voice guidance no longer operational after latest NGI update

Request for software update shown on touchscreen

Navigation resetting post OTA map update

Navigation displays current location as Berlin, Germany.

Navigation voice guidance is not working with Apple CarPlay

Infotainment Updates

NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY

Infotainment Updates

Navigation Voice Control does not function

Pivi Pro navigation map data fails to install from USB device to vehicle

Pivi Pro navigation map data fails to install from USB device to vehicle

TCU Activation Failure And InControl App Inoperative After Software Update

Software Over The Air (SOTA) updates are failing to complete.

Software Over The Air (SOTA) updates are failing to complete

Software Updates

Software Updates

Software Updates

A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to...

These vehicles have now been stopped from further SOTA attempts and require a wired intervention.

Software Updates

Software Updates CLOSED

Improvements to SOTA (Software Over The Air) capability.

SOFTWARE UPDATES

Driving Assistance and Vehicle Dynamics updates

Weather and Park & Pay Apps disappear after PIVI update

A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...

Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and...

SOFTWARE UPDATES

SOFTWARE UPDATES

DVD software update

Mongoose Update.

Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to...

Customer states downloaded software will not install

IMC Update 21A will not install

BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES

Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected

A customer may report that the windshield wipers stop up on the windshield when turned off.

Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected

The sunglass holder wont open or does not operate correctly

A customer may report that the front or rear door latch does not operate as expected.

A customer may report that the front or rear door latch does not operate as expected.

USB stick not recognized when inserted into the Front Portable Media Interface Panel

USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating

The trailer lamps may not operate as expected.

Front tow eye cover does not fit properly on vehicles with the Black Pack trim option.

Exterior Door Handles Do Not Operate As Expected In Freezing Conditions

Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is...

Exterior Door Handles Do Not Operate As Expected In Freezing Conditions

1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time.

Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...

Air Conditioning (A/C) Inoperative

Air Conditioning (A/C) Inoperative

Air Conditioning (A/C) Inoperative

A customer may report that the air conditioning system does not blow cool/cold air.

Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents

Air Conditioning Inoperative

Air Conditioning System Inoperative (Electric A/C Compressors Only)

There is no cold air blowing through the air vents when the Air Conditioning (A/C) has been selected.

Poor Air Flow From Rear Face Vents (4 Zone Climate Control Only)

Air Conditioning (A/C) not blowing cool air into the cabin.

Air Conditioning (A/C) has poor performance

Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.

Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.

Front And Rear Electric Drive Unit Oil Leak

Front Suspension Knocking Noise

Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...

Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...

Front Suspension Knocking Noise

Seat Power Height Adjustment Motor Inoperative

Seat Power Fore/Aft Motor Inoperative

Seat Recliner Motor Inoperative

There is a squeak from the engine at startup or shut down.

The engine fan will run sometimes after the engine is shut off.

Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.

Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.

REAR WHEEL ARCH LINER APPEARANCE INCORRECT

REAR WHEEL ARCH LINER APPEARANCE INCORRECT

CLICKING NOISE FROM FRONT WHEEL AREA

CLICKING NOISE FROM FRONT WHEEL AREA

Clicking Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.

Clicking Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.

Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices

Vehicle Not Charging When Connected To A Direct Current Charger

The wireless phone charger is not working with iPhone 12

Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature

AC CHARGING MAY BE INOPERATIVE

No cabin heating while running in vehicle in EV mode.

Unable to release charging cable from vehicle charge inlet socket.

There is moisture inside the headlamp lens

FRONT INTERIOR COURTESY LIGHT NON-ILLUMINATION

The E-Call light is not active after completing the Pre-Delivery inspection

A customer may express a concern that there is moisture inside one of the rear lamp assemblies.

Automatic High Beam Disabled

After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate,...

Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering

Enhancements to Apple CarPlay, Android Auto, ADAS, Steering

No Power Steering Assistance at Start of Drive Cycle ADAS Warning

A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...

A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...

Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.

Customer may report an active SOTA campaign which fails to complete download or install

SOTA CAMPAIGN

SOTA CAMPAIGN

There have been several FRED submissions for a customer allegation of brake judder/vibration.

There have been several FRED submissions for a customer allegation of a brake noise concern.

There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...

Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System,...

GEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL

A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also...

NEAR FIELD SENSING FEATURE DEGRADATION

Near Field Sensing feature degradation (Surround camera; 360 Park Aid)