2020 Jaguar I-Pace TSBs
259 Technical Service Bulletins across 16 categories
Categories
Infotainment
62 bulletinsUnable to select Navigation when pressing the navigation Tile on the Touchscreen.
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
SOS Limited Availability or SOS Not available warning message displayed
Navigation voice guidance no longer operational after latest NGI update
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation resetting post OTA map update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
Navigation Voice Control does not function
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may...
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not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the...
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customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
"Range displayed is lower than expected, Vehicle displays 201 at 100% State of Charge"
Pop Noise From Audio Output
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the...
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Acoustic Vehicle Alert System (AVAS) warning message may incorrectly display on the Instrument Panel Cluster (IPC). The warning message may indicate that AVAS is not available when the system is available.
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
Navigation instructions not displayed on the Head up Display (HUD)
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
At 100% State of Charge, range will not display higher than 201 on the cluster
Customer states there is no audio output from the speakers on all sources
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Range displayed is always 201 at 100% State of Charge
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may...
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not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
Customer states there is no audio output from the speakers on all sources.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
Other
46 bulletinsSmart Key Deactivated message on instrument cluster and is unable to start their vehicle.
The wiper blades streak, smear, judder or squeak during operation
Vehicle Will Not Charge
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
A customer may report that there is a clicking type noise coming from the front seat base while driving.
Air Deflector Loose Adrift
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
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Seat Mounted Seat Switches Not Working
Seat Mounted Seat Switches Not Working
Seat mounted seat switches Seats not moving
Smart key inoperative
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
TCU v19.2
Air Deflector Loose/Adri
Dust Entering The Passenger Compartment
Due to a specification error affected vehicles were built without a pSIM card.
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Retailers will install a new pSIM and link the card ID in the retailer portal
Due to a specification error affected vehicles were built without a pSIM card.
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Retailers will install a new pSIM and link the card ID in the retailer portal
Electric Drive Unit (EDU) internal shaft accidentally removed
Electric Drive Unit (EDU) internal shaft accidentally removed
Electric Drive Unit (EDU) internal shaft accidentally removed
ACOUSTIC VEHICLE ALERT SYSTEM (AVAS) WARNING MESSAGE
Customer states the vehicle will not start.
Vehicle only accepts charge up to 94% then IPC shows charge completed.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Customer is able to unlock and lock the vehicle but not able to start vehicle
Customer states the vehicle will not start
An I-Pace customer has reported an inability to charge at a public charge station.
Customer states the vehicle will not start.
Customer may experience a ?Clunk? whilst driving.
TCU_3 Programming failures
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as...
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325km or 201 miles which does not meet customers' expectations.
Customer states the vehicle will not start
TCU_3 Programming failures
TCU_3 Programming failures
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as...
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325km or 201 miles which does not meet customers' expectations.
Electrical
45 bulletinsBody Control Module (BCM) does not fully meet US importation requirements.
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The BCM requires replacement with a new component which fully meets the US importation requirements.
High Voltage Coolant Heater (HVCH) unit may fail.
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This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
Leaking windshield that caused the water ingress on the electrical component.
BCM replacement with a new component which fully meets the US importation requirements.
High Voltage Coolant Heater
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
The BCM requires replacement with a new component which fully meets the US importation requirements.
Body Control Module (BCM) does not fully meet US importation requirements.
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL)...
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at the end of a charging cycle before the charging cable is removed.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
BEV cooling circuit expansion tank level low or HV battery warning message displayed.
Chassis Control Module (CHCM) Suspension Warning on Cluster
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster Display due to...
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low Back up Battery (BuB).
BECM offline after programming.
Passive keys stop working after a successful BCM update
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module.
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BCCM
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module.
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BCCM.
High Voltage Modules Missing VINs
The heated tailgate window is inoperative when the switch is in the ON position.
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Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown.
RESCINDED - A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
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where anInstrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure the customer receives highest possible vehicle quality.
REDUCED ELECTRICAL VEHICLE (EV) RANGE DISPLAYED
Creep Mode is switched off with each ignition cycle
Quiescent battery drain due to TCU module.
High Voltage Battery State of Charge is below 10% after 120 or 150 day maintenance
Vehicle may display a traction battery fault message on the Instrument cluster.
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This may be accompanied by restricted performance and/or inability to charge completely.
After 60+ days HV battery drains significantly and suddenly.
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B...
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(IPMB) with no functional effect on the vehicle or camera system.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will...
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display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
Customer may experience various warnings & symptoms i.e.
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difficulties charging the vehicle, a Traction Battery Warning, or inability to start the vehicle, Reduced Performance Warning.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will...
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display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
The customer may experience creep mode switched off after ignition cycle.
Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning messages on...
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Jaguar I-Pace (X590).
The customer may experience creep mode switched off after ignition cycle.
Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning messages on...
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Jaguar I-Pace (X590).
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not...
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illuminate after PDI.
HVAC & Climate
14 bulletinsCustomer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...
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or become inoperable every 8-10 minutes while driving.
Air Conditioning (A/C) Inoperative
Air Conditioning (A/C) Inoperative
Air Conditioning (A/C) Inoperative
A customer may report that the air conditioning system does not blow cool/cold air.
Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
Air Conditioning Inoperative
Air Conditioning System Inoperative (Electric A/C Compressors Only)
There is no cold air blowing through the air vents when the Air Conditioning (A/C) has been selected.
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Further investigation has found there is no/low refrigerant in the A/C system.
Air Conditioning (A/C) not blowing cool air into the cabin.
Air Conditioning (A/C) has poor performance
A Customer may express a concern that the Air Conditioning (A/C) has poor performance
The air conditioning (A/C) system may not operate as expected.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Air...
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Conditioning (A/C) system does not operate as expected. The A/C system has been charged with an insufficient amount of refrigerant.
Hybrid & EV
14 bulletinsThe wireless phone charger is not working with iPhone 12
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
No cabin heating while running in vehicle in EV mode.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may...
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experience a loss of Alternating Current (AC) and Direct Current (DC) charging functionality
Loss of charging AC & DC capability.
There is a Hybrid System Malfunction warning on the instrument cluster.
Hybrid System Warning- Power Supply Distribution Box
There is a Hybrid System Malfunction warning on the instrument cluster
Unable to charge vehicle at DC Fast Chargers
Unable to charge vehicle at DC Fast Chargers
EV Software enhancement
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
Body & Paint
13 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is...
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opened.
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
The heated tailgate window is inoperative when the switch is in the ON position.
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time.
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They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise.
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
Engine
13 bulletinsFront And Rear Electric Drive Unit Oil Leak
Front Suspension Knocking Noise
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Front Suspension Knocking Noise
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
The tire valve stem is broken or cracked.
Software & Calibration
11 bulletinsREVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
Improvements to SOTA (Software Over The Air) capability.
Weather and Park & Pay Apps disappear after PIVI update
DVD software update
Mongoose Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Unable to charge vehicle- The indicator may flash red or continuously remain in the initializing phase
H264 I-PACE SOFTWARE ENHANCEMENTS
Instrument Cluster (IC) Software Update
Brakes
10 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Intelligent Emergency Braking warning displayed on IPC.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
A customer may report there is a noise at low speeds while braking.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Tires & Wheels
9 bulletinsClick Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
CLICKING NOISE FROM FRONT WHEEL AREA
CLICKING NOISE FROM FRONT WHEEL AREA
Clicking Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
Clicking Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
A customer may report that the air deflector in front of the rear tire is coming loose.
Transmission
7 bulletinsGEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also...
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may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
'Gearbox Fault Detected' Displayed On The Instrument Panel Cluster (IPC)
Vehicle cannot be put into gear out of park and/or an HV Battery warning is displayed on the instrument cluster.
Gearbox Fault Detected displayed on instrument panel.
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC).
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If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC).
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If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
Lighting
6 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
There is moisture inside the headlamp lens
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
Automatic High Beam Disabled
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Vehicle is not charger when charge indicator light is flashing Green
Fuel System
3 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
EXCESSIVE COOLING FAN NOISE AND DEGRADATION OF COOLING FAN PERFORMANCE
Steering
2 bulletinsA customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...
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driving straight ahead on rough roads.
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...
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driving straight ahead on rough roads.
Suspension
2 bulletinsA customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC), driving mode and...
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air suspension (if equipped) switches are inoperative and related warning messages are displaced on the Instrument Panel Cluster (IPC).
The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension (if...
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installed) switches are inoperative and related warning messages may be displayed on the Instrument Panel Cluster (IPC).
Pre-Delivery & Maintenance
2 bulletinsCustomer states not able to start vehicle after state inspection test is performed.
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for...
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further investigations to be undertaken.