2019 Jaguar I-Pace TSBs
360 Technical Service Bulletins across 16 categories
Categories
Infotainment
73 bulletinsUnable to select Navigation when pressing the navigation Tile on the Touchscreen.
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
SOS Limited Availability or SOS Not available warning message displayed
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation resetting post OTA map update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Update Apple Carplay Navigation Voice Guidance Not Heard
Infotainment Updates
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may...
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not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the...
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customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
"Range displayed is lower than expected, Vehicle displays 201 at 100% State of Charge"
Pop Noise From Audio Output
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
Navigation instructions not displayed on the Head up Display (HUD)
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
At 100% State of Charge, range will not display higher than 201 on the cluster
Customer states there is no audio output from the speakers on all sources
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Range displayed is always 201 at 100% State of Charge
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may...
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not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
Customer states there is no audio output from the speakers on all sources.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
A customer may express a concern that after selection of the seat squad icon on the Touchscreen, the function turns on,...
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then off again.
Red low coolant warning message displayed on the Instrument Cluster intermittently.
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Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems.
Red low coolant warning message displayed on the Instrument Cluster intermittently.
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Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems.
Red low coolant warning message displayed on the Instrument Cluster intermittently.
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Vehicle shows no indication that the coolant is low and no leaks can be found from the coolant systems.
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment software to make...
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sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the...
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'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the Instrument Cluster (IC) to inform the customer that a service is due.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the...
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'Service required in X Kilometers/Miles' message and service required symbol will not be displayed on the Instrument Cluster (IC) to inform the customer that a service is due.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative.
A customer may report "Hood Open" message displays on IP with hood closed.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Other
73 bulletinsSmart Key Deactivated message on instrument cluster and is unable to start their vehicle.
The wiper blades streak, smear, judder or squeak during operation
Vehicle Will Not Charge
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
A customer may report that there is a clicking type noise coming from the front seat base while driving.
Air Deflector Loose Adrift
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
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Seat Mounted Seat Switches Not Working
Seat Mounted Seat Switches Not Working
Seat mounted seat switches Seats not moving
Smart key inoperative
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
TCU v19.2
Air Deflector Loose/Adri
Dust Entering The Passenger Compartment
Due to a specification error affected vehicles were built without a pSIM card.
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Retailers will install a new pSIM and link the card ID in the retailer portal
Due to a specification error affected vehicles were built without a pSIM card.
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Retailers will install a new pSIM and link the card ID in the retailer portal
Electric Drive Unit (EDU) internal shaft accidentally removed
Electric Drive Unit (EDU) internal shaft accidentally removed
Electric Drive Unit (EDU) internal shaft accidentally removed
Customer states the vehicle will not start.
Vehicle only accepts charge up to 94% then IPC shows charge completed.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Customer is able to unlock and lock the vehicle but not able to start vehicle
Customer states the vehicle will not start
An I-Pace customer has reported an inability to charge at a public charge station.
Customer states the vehicle will not start.
Customer may experience a ?Clunk? whilst driving.
TCU_3 Programming failures
Customer experiences judder with Restricted Performance message.
Customer may experience a ?judder? with Restricted Performance message.
Restricted Performance with or without Dynamic Stability Control message on Instrument Cluster.
Range does not exceed 201 miles (323 km) in the instrument cluster.
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as...
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325km or 201 miles which does not meet customers' expectations.
Customer states the vehicle will not start
TCU_3 Programming failures
Restricted Performance with or without Dynamic Stability Control message on Instrument Cluster.
TCU_3 Programming failures
Customer experiences judder with Restricted Performance message.
Customer may experience a judder with Restricted Performance message.
Restricted Performance with or without Dynamic Stability Control message on Instrument Cluster.
Range does not exceed 201 miles (323 km) in the instrument cluster.
During PDI the retailer may experience range less than expected at 100% charge, specifically this has been reported as...
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325km or 201 miles which does not meet customers' expectations.
TCU_3 programming failures
Vehicle does not get expected range
Vehicle will not charge
Vehicle will not charge
TCU_3 programming failures
Vehicle will not charge
TCU_3 programming failures
Poor quality from Voice Control.
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Poor quality from Voice Command
Vehicle has various faults and messages on the IPC after programming
Vehicle has various faults and messages on the IPC after programming
InControl features not functioning in the vehicle due to mobile data connectivity concerns
The charge cable (all variants) cannot be removed from the charge inlet
The charge cable (all variants) cannot be removed from the charge inlet
The charge cable (all variants) cannot be removed from the charge inlet
Customer is unable to charge vehicle or has concerns regarding expected range of the vehicle
The charge cable (any level/type/mode) becomes stuck in the Charge Inlet and cannot be removed.
Issue: Customers may report that the fascia centre vents have ceased to move in operatation
SIM card activation issues
InControl Touch Pro phase 4 customer letter
Electrical
61 bulletinsVehicle unable to move and/or ignition not able to turn on.
High Voltage Coolant Heater (HVCH) unit may fail.
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This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected.
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module.
Leaking windshield that caused the water ingress on the electrical component.
High Voltage Coolant Heater
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL)...
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at the end of a charging cycle before the charging cable is removed.
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
BEV cooling circuit expansion tank level low or HV battery warning message displayed.
Rain Sensor Operation Disabled in CCF File
Chassis Control Module (CHCM) Suspension Warning on Cluster
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Telematics Module (TCU3) triggers an SOS Limited Availability or SOS Not Available warning in the Cluster Display due to...
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low Back up Battery (BuB).
High Voltage (HV) Coolant Heater Internal failure.
BECM offline after programming.
'Clicking' Noise From High Voltage Battery Contactors After Vehicle Is Switched OFF
HIGH VOLTAGE (HV) BATTERY DEGRADATION
HIGH VOLTAGE BATTERY DEGRADATION
Passive keys stop working after a successful BCM update
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module.
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BCCM
Affected vehicles my exhibit loss of AC/DC charging function of the HV battery and will require a software update to the battery charge control module.
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BCCM.
High Voltage Modules Missing VINs
The heated tailgate window is inoperative when the switch is in the ON position.
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Further investigation has found that fuse F17 in the Passenger Junction Box (PJB) has blown.
RESCINDED - A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range...
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where anInstrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure the customer receives highest possible vehicle quality.
REDUCED ELECTRICAL VEHICLE (EV) RANGE DISPLAYED
Creep Mode is switched off with each ignition cycle
Quiescent battery drain due to TCU module.
High Voltage Battery State of Charge is below 10% after 120 or 150 day maintenance
Vehicle may display a traction battery fault message on the Instrument cluster.
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This may be accompanied by restricted performance and/or inability to charge completely.
After 60+ days HV battery drains significantly and suddenly.
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B...
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(IPMB) with no functional effect on the vehicle or camera system.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will...
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display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
Customer may experience various warnings & symptoms i.e.
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difficulties charging the vehicle, a Traction Battery Warning, or inability to start the vehicle, Reduced Performance Warning.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which will...
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display a lower than expected range at the Pre-Delivery Inspection (PDI) due to a Powertrain Control Module (PCM) software calibration concern.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
The customer may experience creep mode switched off after ignition cycle.
Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning messages on...
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Jaguar I-Pace (X590).
The customer may experience creep mode switched off after ignition cycle.
Customers and Retailers are reporting issues related to low, discharged or 12v battery related warning messages on...
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Jaguar I-Pace (X590).
Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not...
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illuminate after PDI.
Battery system warning message shown on the Instrument Cluster, due to an intermittent fault on the High Voltage (HV)...
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Propulsion System.
Vehicle has various HV related BECM codes stored
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the...
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incorrect Electric Vehicle (EV) battery cooler assembly has been installed. This will result in increased battery charging times of up to 20% in high ambient temperatures (30C and higher).
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the...
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vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received.
Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where the...
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vehicle may not start due to a Body Control Module/Gateway Module (BCM/GWM) signal not being received.
One or more of the following issues may occur: power tailgate inoperative; power tailgate will not lock; power...
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tailgate will not unlock; rear heated windshield inoperative; and/or potential 12v auxiliary battery drain.
The I-PACE has been manufactured with hardware to enable DC-charging capability of up to 100kW and also to receive...
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certain software updates via Software Over The Air (SOTA). On a limited number of vehicles, control module software updates are necessary for these capabilities to function.
Recent visits to retailers to resolve concerns with the High Voltage (HV) Traction Battery have shown a number of...
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concerns have been identified with the 12V system. Some functions within the HV Traction Battery can be inhibited if concerns are detected with the 12V circuit. The 12V circuit concerns must be addressed before any diagnosis is done with the HV Traction Battery.
Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
Battery Energy Control Module (BECM) records DTC: P0A95-00 High Voltage Fuse 'A'
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
Both screens will appear blank and do not come back online after an ignition cycle.
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Acronyms: Upper screen = Interactive Display Module "A" (IDMA) Lower screen = Super Infotainment Control Panel (SICP)
HVCH is not operating causing no cabin heating.
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One of the following DTCs logged in the HVAC module: B1DC5-4B High Voltage Coolant Heater #1 - Over Temperature B1DC5-93 High Voltage Coolant Heater #1 - No Operation
Customer may express concern in the calculated range displayed on the IPC versus the battery state of charge.
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
Body & Paint
33 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
Dust collects on the door shut surfaces and is drawn into the passenger compartment bythe inward airflow when a door is...
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opened.
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
The heated tailgate window is inoperative when the switch is in the ON position.
1 or both of the air deflectors installed on the rocker panel moldings may become loose/adrift over time.
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They may rotate around the retaining scrivet and come in contact with the rear tires, causing a rubbing noise.
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
Customers may report the removable recovery panel is loose incorrectly aligned.
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior...
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to the charge window under certain conditions
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior...
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to the charge window under certain conditions
On X590 with timed charging set (departure time and preferred charging window), the vehicle may commence charging prior...
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to the charge window under certain conditions
The door exterior handle(s) may not fully retract when locking the vehicle.
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Door handle(s) may also show signs of a 'clunky' type motion and/or noise when locking the vehicle.
Issue: The customer may experience a whistle noise subjectively from the instrument panel area which originates at the front end of the car.
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Noise is evident only at speeds of above 130KPH / 80MPH.
Issue: The customer may experience a whistle noise subjectively from the instrument panel area which originates at the front end of the car.
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Noise is evident only at speeds of above 130KPH / 80MPH.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Reports of delamination of the Jaguar logo and fender badge on the lower body side moulding - see example...
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photographs attached.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
HVAC & Climate
25 bulletinsCustomer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...
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or become inoperable every 8-10 minutes while driving.
Air Conditioning (A/C) Inoperative
Air Conditioning (A/C) Inoperative
Air Conditioning (A/C) Inoperative
A customer may report that the air conditioning system does not blow cool/cold air.
Loss of Function/ Hot Air From RH/ LH Side Of HVAC Vents
Air Conditioning Inoperative
Air Conditioning System Inoperative (Electric A/C Compressors Only)
Air Conditioning (A/C) not blowing cool air into the cabin.
Air Conditioning (A/C) has poor performance
A Customer may express a concern that the Air Conditioning (A/C) has poor performance
Air Condition system blowing warm air when adjusted to cool.
Air Condition system blowing warm air when adjusted to cool.
A customer may report that the HVAC system is not blowing cool air.
The air conditioning (A/C) system may not operate as expected.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Air...
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Conditioning (A/C) system does not operate as expected. The A/C system has been charged with an insufficient amount of refrigerant.
Smart Climate seat occupancy display does not change status of front passenger seat
A Customer may report the climate seat function may turn ON and then OFF
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate...
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control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF.
On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting the seat squab...
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icon on the Touchscreen.
On vehicles with climate seats only, the climate seat function may turn ON and then OFF after selecting the seat squab...
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icon on the Touchscreen.
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App...
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will not contact the vehicle.
Incorrect function of the Incontrol Remote Apps feature including Remote Climate feature not functioning and Remote App...
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will not contact the vehicle.
A potential issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range,...
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with climate control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range, with climate...
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control seats, where after selecting the seat squab icon on the Touchscreen, the function turns ON and then OFF.
Brakes
20 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
RESCINDED - An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range...
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which may not have had Direct Current to Direct Current Converter charging activated. The vehicles high voltage batteries will continue to charge; however, this issue may result in the depletion of the 12V start up and auxiliary batteries, leading to reduced brake pedal feel and the vehicle eventually not starting.
Intelligent Emergency Braking warning displayed on IPC.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
A customer may report there is a noise at low speeds while braking.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
Brake pedal feel reduced warning message is shown on the Instrument Cluster.
Automatic Emergency Braking Not Available in Instrument Pack
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...
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not have had Direct Current to Direct Current Converter charging activated. The vehicle?s high voltage batteries will continue to charge; however, this issue may result in the depletion of the 12V start up and auxiliary batteries, leading to reduced brake pedal feel and the vehicle will eventually not start.
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the...
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following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) Additionally: Spoiler Harness Grounds: G9D132, G9D116 Ground point for RF filter at the center of the rear headlining (see picture 1) The customer may experience the following symptoms on vehicles up to VIN F67830. Power tailgate inoperative Tailgate locking/unlocking inoperative Potential 12V Auxiliary Battery (B19) drain Rear heated screen inoperative Warning of reduced brake pedal feel Other possible failures may be related to the ground earth issue
Insufficient earth contact at rear of headlining - various symptoms or fault codes due to poor earth connection at the...
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following ground points - Tailgate Harness Grounds: G4D476, G4D180XT and G4D149EA, G4D149E (See pictures 1 and 2) Additionally: Spoiler Harness Grounds: G9D132, G9D116 Ground point for RF filter at the center of the rear headlining (see picture 1) The customer may experience the following symptoms on vehicles up to VIN F67830. Power tailgate inoperative Tailgate locking/unlocking inoperative Potential 12V Auxiliary Battery (B19) drain Rear heated screen inoperative Warning of reduced brake pedal feel Other possible failures may be related to the ground earth issue
Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during brake applications.
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No DTCs or warning messages are present on the instrument panel and the vehicle is otherwise behaving as expected.
Issue: Some customers may report a higher than expected level of hydraulic actuation system noise during brake applications.
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No DTCs or warning messages are present on the instrument panel and the vehicle is otherwise behaving as expected.
Engine
16 bulletinsFront And Rear Electric Drive Unit Oil Leak
Front Suspension Knocking Noise
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Front Suspension Knocking Noise
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
The tire valve stem is broken or cracked.
Customer may report a knocking noise when driving over bumps.
A knocking noise may be heard from the front suspension when driving over bumps at speeds between 13 km/h (8 mph) and 32...
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km/h (20 mph).
A knocking noise may be heard from the front suspension when driving over bumps at speeds between 13 km/h (8 mph) and 32...
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km/h (20 mph).
Hybrid & EV
15 bulletinsCustomer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
No cabin heating while running in vehicle in EV mode.
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may...
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experience a loss of Alternating Current (AC) and Direct Current (DC) charging functionality
Loss of charging AC & DC capability.
There is a Hybrid System Malfunction warning on the instrument cluster.
Hybrid System Warning- Power Supply Distribution Box
There is a Hybrid System Malfunction warning on the instrument cluster
Unable to charge vehicle at DC Fast Chargers
Unable to charge vehicle at DC Fast Chargers
EV Software enhancement
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
The vehicle does not charge or charges intermittently.
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Charge Indicator may flash white & stuck in initializing phase of charging process
The vehicle does not charge or charges intermittently Charge Indicator may flash white & stuck in initializing phase of...
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charging process
Software & Calibration
12 bulletinsREVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
InControl Touch Pro Wired Update
Weather and Park & Pay Apps disappear after PIVI update
DVD software update
Mongoose Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Unable to charge vehicle- The indicator may flash red or continuously remain in the initializing phase
H264 I-PACE SOFTWARE ENHANCEMENTS
Instrument Cluster (IC) Software Update
18C - New face of InControl Touch Pro and 18C software improvements
Tires & Wheels
9 bulletinsClick Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
REAR WHEEL ARCH LINER APPEARANCE INCORRECT
CLICKING NOISE FROM FRONT WHEEL AREA
CLICKING NOISE FROM FRONT WHEEL AREA
Clicking Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
Clicking Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
A customer may report that the air deflector in front of the rear tire is coming loose.
Transmission
7 bulletinsGEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster Control Module (IPC), also...
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may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
'Gearbox Fault Detected' Displayed On The Instrument Panel Cluster (IPC)
Vehicle cannot be put into gear out of park and/or an HV Battery warning is displayed on the instrument cluster.
Gearbox Fault Detected displayed on instrument panel.
A 'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC).
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If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
'Gearbox Fault Detected' warning message may be displayed on the Instrument Panel Cluster (IPC).
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If the vehicle is in PARK, the customer may not be able to select DRIVE or, if already in DRIVE, the customer may experience a ratcheting type noise followed by an abrupt stop when the vehicle speed has reduced to 5 km/h (3 mph).
Lighting
5 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
There is moisture inside the headlamp lens
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Vehicle is not charger when charge indicator light is flashing Green
Fuel System
3 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
EXCESSIVE COOLING FAN NOISE AND DEGRADATION OF COOLING FAN PERFORMANCE
Suspension
3 bulletinsA customer may report that the All Surface Progress Control (ASPC) Dynamic Stability Control (DSC), driving mode and...
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air suspension (if equipped) switches are inoperative and related warning messages are displaced on the Instrument Panel Cluster (IPC).
The All Surface Progress Control (ASPC), Dynamic Stability Control (DSC), driving mode and air suspension (if...
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installed) switches are inoperative and related warning messages may be displayed on the Instrument Panel Cluster (IPC).
Jaguar I-PACE front suspension noise on Air Active derivative (Air spring and active damper) when driving over speed...
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bumps.
Pre-Delivery & Maintenance
3 bulletinsCustomer states not able to start vehicle after state inspection test is performed.
All Jaguar retailers are advised that with immediate effect, UPS7919-1B H247 campaign has been suspended to allow for...
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further investigations to be undertaken.
While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/...
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unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Remote Function Actuator (RFA)
Steering
2 bulletinsA customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...
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driving straight ahead on rough roads.
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...
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driving straight ahead on rough roads.