2017 Jaguar F-Type TSBs
393 Technical Service Bulletins across 14 categories
Categories
Infotainment
92 bulletinsIncorrect diagnosis of Bluetooth connectivity
Rear View Camera Display Missing Graphics
Unable to Login to SDD - Recommended TOPIx browsers screen is displayed.
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Bluetooth device ID not displayed on Touch Screen.
Bluetooth phone connectivity / pairing / music streaming issues
Bluetooth phone connectivity
Unable to save navigation co-ordinates
Unable to save navigation co-ordinates
Unable to select preferences on the touch screen
Unable to select preferences on the touch screen
Bluetooth issues after software updates.
Audio System Speaker Diagnosis
Main Volume Knob / Radio Power Button Operation
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Gen 2.1 Touch screen display recovery process
Unable to save navigation co-ordinates
Unable to save navigation co-ordinates
Unable to select preferences on the touch screen
Unable to select preferences on the touch screen
Audio System Speaker Diagnosis
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and ISC software should not be updated unless related to a reported customer concern.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY...
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onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative.
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code...
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(DTC) U3000-49 logged in the TCU (Telematics Control Unit).
A customer may report "Hood Open" message displays on IP with hood closed.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated
A Customer may report one or more of: Lack of power, Restricted performance displayed on Instrument Cluster (IC),...
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Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC).
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: 1/ When the iPhone is connected to Bluetooth, the user gets an incoming call.
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The user will not be able to hear the callers voice. In order to hear the voice the user has to go to the phone screen options and select the vehicle phone tab and ensure it is checked. 2/The iPhone disconnects during or after phone calls.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: JLR Quality are investigating issues with cracks in front windscreens on F-Pace X761 XJ X351 XF X260 XE X760...
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F-TYPE X152
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as...
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designed.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with...
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InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with the message 'System Warming Up' displayed on any attempt to use the features.
Issue: Park distance control (PDC) audio tones inconsistent with visual display.
Issue: The customer may express a concern where a buzzing sound can be heard from the tweeter speakers.
Situation: The buzzing sound may be evident from the tweeter speakers.
ISSUE: CUSTOMERS ARE UNABLE TO CHARGE ACCESSORIES OR PLAY MUSIC USING THE USB PORT ON GEN 2.1 INFOTAINMENT SYSTEM.
Engine
71 bulletinsMalfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the...
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vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Control Module (PCM)
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the...
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vehicle is refueled within 15 seconds of turning the engine off.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS AJ126
3.0L AJ126 Misfire on New Replacement or REMAN units.
3.0 & 5.0 Gasoline engines ? High pressure fuel pump diagnostics
Exhaust sound enhancement vacuum pump (engine)
Exhaust sound enhancement vacuum pump (engine)
Suspension Knock / Creak from rear of Vehicle
Suspension Knock / Creak from rear of Vehicle
DTC P026A on Supercharged Engines only
DTC P026A on Supercharged Engines only
Supercharger 'Clattering' / 'Knock' / 'Rattle' Noise - 5.0L V8 SC Engine
Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Coolant leak from Thermostat
Coolant leak from Thermostat
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine...
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compartment area.
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine...
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compartment area.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
There is a noise from the engine.
There is a noise from the engine.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
There is a noise from the engine.
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The charge warning lamp is on.
The Check Engine MIL is on.
The Check Engine MIL is on There is a noise from the engine
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
The tire valve stem is broken or cracked.
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
There is a noise from the engine after turning the vehicle off.
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve.
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Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
The Check Engine Lamp is on and the vehicle is running rough.
Customer may report an unusual engine noise/loss or performance and illumination of the MIL lamp on the instrument...
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cluster.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Automatic transmission oil leaks (8HP45/75) resulting in transmission sump replacements.
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine...
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compartment area.
Issue: Customers may report either a ?squeak? noise coming from the rear of the vehicle when the active exhaust valve is...
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requested to open or close.
Issue: Rear differential oil leak evident from the pinion seal.
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on JTB00349v2 & JTB00356v2.
A clatter/knock/rattle noise may be heard from the engine.
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is...
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under slight load and on overrun.
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
A clatter/knock/rattle noise may be heard from the engine.
Issue: Rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is...
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under slight load and on overrun.
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
A Customer may report one or more of: ?Lack of power ?Restricted performance displayed on Instrument Cluster (IC)...
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?Malfunction Indicator Light (MIL) appears on Instrument Cluster (IC). One or more of the following DTC?s may also be logged within the Powertrain Control Module (PCM) P0100-38 - Mass or Volume Air Flow Sensor "A" Circuit signal frequency incorrect P0111-84 - Intake Air Temperature Sensor 1 Circuit Range/Performance Bank 1 signal below allowable range P0113-00 - Intake Air Temperature Sensor 1 Circuit High Bank 1 no sub type information P2178-00 - System Too Rich Off Idle Bank 1 no sub type information P0299-00 - Turbocharger/Supercharger "A" Underboost Condition no sub type information
An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine...
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compartment area.
A rubbing noise from the engine compartment may be evident
Situation: The engine may experience idle fluctuation during cold start.
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The engine Malfunction Indicator Lamp (MIL) may be illuminated with P050B-93 set in the Powertrain Control Module (PCM).
Situation: A 'humming' noise may be evident from the engine when the engine is idling.
SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE...
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PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES.
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY.
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THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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NO SERVICE INTERVAL REQUIRED MESSAGE IS DISPLAYED IN THE MESSAGE CENTER WHEN AN ENGINE SERVICE IS REQUIRED AFTER COVERING THE APPROPRIATE DISTANCE/TIME IN SERVICE.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT...
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TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT...
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TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
Other
68 bulletinsJLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
Diagnosing the BMS when DTC B11DB-87 is logged.
Coupe Parcel Shelf Tick Noise, Opening / Closing Hatch.
Coupe Parcel Shelf Tick Noise, Opening / Closing Hatch.
Coupe Parcel Shelf Tick Noise, Opening / Closing Hatch.
XF Diagnostic process for Day Night Mode Activation
All centre vent operation concerns
Front drive shafts rubber boots split or damaged
Centre vent sticking
Rear transport tow eye being left in place or not discarded
Conver t ible t runk / boot l id won` t open
Diagnostic Concerns.
Centre vent sticking
Flagged - Various instrument cluster
Date Format - Does not retain MM/DD/YYYY setting
Distorted Playback When Using iPod / iPhone.
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13MY onwards.
Entertainment Systems.
F-Type All centre vent operation concerns
Front drive shafts rubber boots split or damaged
Vehicle Communication Device fails to communicate
Blind Spot Monitor Not Available Warning Message
Transit Protection / Wrapguard Staining
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Attachment.
Attachment.
Attachment.
Image.
Image.
Check customers phone compatibility using the Jaguar.
A customer may report a rattle tyle noise from the front seat base area.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
A customer may report a rattle tyle noise from the front seat base area.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Convertible Top Inoperative (Stuck Closed)
Convertible Top Inoperative (Stuck Closed)
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
A customer may report a rattle noise coming from the front seat area.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Front and Rear Park aid & Park assist unavailable.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Rear cargo cover front rubber strip adrift.
Rear cargo cover front rubber strip adrift.
SIM card activation issues
InControl Touch Pro phase 4 customer letter
Issue: Customer reports that, intermittently, the vehicle will not crank.
Issue: Customer reports that, intermittently, the vehicle will not crank.
Jaguar Land Rover Shop Foreman Conference Call
Presentation from Dealer Shop Foreman Conference Call
Issue: Jaguar headlining cleaning products
Issue: Jaguar headlining cleaning products
The Auto Stop/Start system may be inoperative.
Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40) appearing.
Issue: SIM card does not latch in SIM slot or cannot be read.
TCU fails activation and DTC U2109 flagged
Auto Start-stop may be inoperative
SITUATION: THE AUTO STOP/START SYSTEM MAY BE INOPERATIVE.
SITUATION: WATER INGRESS MAY BE EVIDENT IN THE VEHICLE FOOTWELL.
ISSUE: CUSTOMER MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (IE.-40) APPEARING.
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
Electrical
47 bulletinsElectric Power Assisted Steering (EPAS) wiring harness junction box may become corroded over time.
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Software Update
Startup battery keeps draining / Vehicle will not start
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Seat Module DTC diagnostic help - Seats not moving in one direction
Instructions for jump starting vehicles with discharged battery?s
Remote Function Actuator Module (RFA) hardware recovery process
New vehicle storage (Transit relay / Transit mode)
Heated Oxygen Sensor (HO2S) diagnostics on AJ133 5.0L (NA & SC) and AJ126 3.0L
Vehicle seat memory module logs U1A4C 00
Charging a vehicle fitted with Battery monitoring system
Oxygen sensor DTC`s
Oxygen sensor DTC`s
New vehicle storage (Transit relay / Transit mode)
Clarification of Correct Rear Damper Module Build
Clarification of Correct Rear Damper Module Build
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Quiescent battery drain due to TCU module.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
U1000-00 present in BCM.
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One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
Issue: The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with ATCM.
In the event that an SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
Issue: B1412-96 being flagged in the Gateway Module
Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester.
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JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen.
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This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component...
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Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure ?...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
When fitting a new Remote Function Actuator (RFA) (referred to as the Keyless Vehicle Module - KVM on SDD) with a module...
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part number of: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD cannot communicate with the RFA. This will be displayed as a red 'X' for the RFA in the SDD vehicle specification screen.
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH.
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DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
ISSUE: THE CUSTOMER MAY COMPLAIN THAT AFTER SETTING A SCREENSAVER IN THE TOUCH SCREEN, ON THE NEXT IGNITION CYCLE THE...
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SCREENSAVER HAS RETURNED TO A BLANK SCREEN (THE SCREENSAVER WILL NOT SAVE). THIS IS LIKELY TO OCCUR IN VEHICLES WITH EITHER A LOW-LEVEL OR MID-LEVEL INFOTAINMENT SYSTEM WHICH IS NOT BRANDED AS MERIDIAN.
"ISSUE: WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH...
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A MODULE PART NUMBER OF: FK72-19H440 - AE, FK72-19H440 - BE, FK72-19H440 - AF, FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
Body & Paint
31 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Front to rear power cable detachment from the through panel stud
108000 Ext. Trim/Accessories
Convertible trunk / boot lid won`t open
When Hood Stowed - Contact / Rubbing Against Hood
When Hood Stowed - Contact / Rubbing Against Hood
Rear Storage Box Door Opens When Locking Vehicle
Rear Storage Box Door Opens When Locking Vehicle
Rear Storage Box Door Opens When Locking Vehicle
Rear Storage Box Door Opens When Locking Vehicle
Hood / Bonnet Close Correct Method
Hood / Bonnet Close Correct Method
Chassis/Body Noises
Door to Bonnet Profile Foul Condition
Door to Bonnet Profile Foul Condition
Water Ingress Diagnostic (Trunk)
Water Ingress Diagnostic (Trunk)
Earth Stud Repair on Aluminum Body
Front End Panel Alignment
Condensation on Instrument Panel Center Vent
Paint delamination may be evident between the rocker moulding panel and the rear fender.
Customers may report the removable recovery panel is loose incorrectly aligned.
Paint delamination may be evident between the rocker moulding panel and the rear fender.
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be...
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bulging.
Situation: Vertical scratches may be evident on the door windows.
"SITUATION: THE ROOF OPENING PANEL MAY NOT CLOSE CORRECTLY.
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NOTE: THE ROOF OPENING PANEL MAY ALSO BE REFERRED TO AS PANORAMIC ROOF OPENING PANEL. "
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE...
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BULGING.
Lighting
18 bulletinsMalfunction Indicator Lamp (MIL) may illuminate
Malfunction Indicator Lamp (MIL) may illuminate
Malfunction Indicator Lamp
Headlamp Inner Lens Stain.
Front / Rear Lamp Condensation - Information Only
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
Malfunction Indicator Lamp
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
A Customer may report the headlights have small cracks on the lenses.
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking...
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(as per attached image 1.0).
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking...
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(as per attached image 1.0).
Headlamp lens micro cracking - A small number of customer's may report that the lens surface of the headlamp is cracking...
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(as per attached image 1.0).
The yellow reflector in the headlamp assembly is delaminating
A Customer may report the headlights have small cracks on the lenses
A Customer may report micro cracking of the headlamp lenses.
A customer may report cracking of the micro headlamp lenses
Issue: A customer may present a vehicle where the rear number plate lamp requires replacing.
Issue: A customer may present a vehicle where the rear number plate lamp requires replacing.
Brakes
17 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
'Squeal' Noise From Rear Brakes - 380mm Brake Discs
Carbon Ceramic Brake Caliper Color
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
A customer may present an F-Type exhibiting rear brake squeak / squeal Although the noise does not indicate a...
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degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
A customer may present an F-Type with 19 inch wheels exhibiting rear brake squeak / squeal Although the noise does not...
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indicate a degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
A customer may present an F-Type with 19 inch wheels exhibiting rear brake squeak / squeal Although the noise does not...
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indicate a degradation in functionality or braking performance, it may lead to customer dissatisfaction, and unscheduled retailer visits for repair action.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Issue: Submitting a Brake Noise EPQR
Issue: Warranty claims are being submitted for ABS modulator replacement, when the DTC present on the vehicle indicates...
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a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING.
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THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
Transmission
13 bulletinsSteering Gear Transfer Pipe change
Steering Gear Transfer Pipe change
Transmission DTC P0780-94
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Customer states harsh shift, transmission warning lamp.
A rattle/rubbing noise from the floor console/transmission tunnel may be evident.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with...
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an 8HP transmission, and will not be able to find the routine within SDD.
A rattle/rubbing noise from the floor console/transmission tunnel may be evident.
Premature clutch wear and poor clutch pedal feel
Inadequate A/C performance may be experienced with the compressor clutch
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE...
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APPLICABLE) WORKING PROPERLY.
Software & Calibration
13 bulletinsthe DVD software update
Diagnostic Software Hardware
DVD software update
Mongoose Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
18C - New face of InControl Touch Pro and 18C software improvements
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
"SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE.
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CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA)."
Fuel System
11 bulletinsFUEL VAPOUR PURGE
Exhaust sound enhancement vacuum pump
Exhaust sound enhancement vacuum pump
HVAC Evaporator Data Requested Upon Replacement
Fuel Filler Flap not lockable
HVAC Evaporator Data Requested Upon Replacement
Fuel sender unit fault - incorrect diagnosis.
Issue: Fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with...
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Diesel fuel.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the evaporative emission canister hose may show signs of ozone cracking.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the evaporative emission canister hose may show signs of ozone cracking.
ISSUE: CUSTOMERS OR TECHNICIANS MAY REPORT THAT THE HVAC CABIN TEMPERATURE CONTROL DOES NOT FUNCTION CORRECTLY AND IS...
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STUCK AT 22 DEGREES CENTIGRADE OR 72 DEGREES FAHRENHEIT. CUSTOMER OR TECHNICIAN MAY ALSO SEE THE MESSAGE A/C SYSTEM IN HIBERNATION' CONDITION WAITING TO WAKE UP DISPLAYED ON THE TOUCH SCREEN.
HVAC & Climate
4 bulletinsClimate Control.
Run in specification for new A/C compressors - all models
Run in specification for new A/C compressors - all models
Climate Control System Odor.
Tires & Wheels
4 bulletinsIssue: Wheel stud failures (fractures).
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Wheel stud failures (fractures).
Air Bags & Safety
2 bulletinsDiagnostic process for Drivers Airbag Warning Light
Seat belt / seat guide latching information.
Suspension
2 bulletinsTemporary Suspension of 17C Next Generation Infotainment (NGI) Download
Temporary Suspension of 17C Next Generation Infotainment (NGI) Download