2021 Jaguar E-Pace TSBs
289 Technical Service Bulletins across 17 categories
Categories
Other
64 bulletinsWhile driving with satellite maps, sometimes image doesn't load fully and then comes back
INCONTROL REMOTE APP WAKE UP TIMER
There are several scenarios where the key may be set to a deactivated state.
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
After vehicle off, the fan continues to run at high speeds.
PIVI - Unable to log into InControl account in vehicle
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
PASSIVE ENTRY INTERMITTENT OPERATION
Passive Entry doesn't respond intermittently to access car.
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Have to use key buttons to get in.
MIL on Instrument cluster.
Clear SOTA Persistency
AUTOFRED APPROVAL COSMETIC DEFECT ON IDMA AND ICDM
Clear SOTA Persistency
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
DTC repair - LKA systems
Customer states the weather app is no longer available
The wiper blades streak, smear, judder or squeak during operation
LOSS OF GPS LOCATION AND CLOCK TIME
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
Non-start situation
No Start
Surround camera, 360 Park aid features are not operating
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
PIVI Loss of GPS location and clock time
USB STICK NOT RECOGNIZED
COOLANT LEVEL LOW WARNING MESSAGE
Driveline Noise or Vibration
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Attachment.
Attachment.
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Image.
Image.
PIVI PRO USB INOPERATIVE
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
UNABLE TO DISENGAGE AWD
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
UNABLE TO DISENGAGE AWD
Seat Mounted Seat Switches Not Working
Vehicle Cabin is slow to warm up
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Surround camera; 360 Park Aid features or any of the feature is not operating.
Seat mounted seat switches Seats not moving
NON-START
ICE/SNOW/RAIN DRIVE MODE NOT RESETTING
JAGUARDRIVE CONTROL (JDC) MODES NOT RESETTING
JAGUARDRIVE CONTROL (JDC) MODES NOT RESETTING
Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
The vehicle does not Eco Stop.
Unable to log into InControl Account.
The vehicle does not Eco Stop.
Smart key inoperative
There is a noise from the vehicle while driving.
Customer received unknown error when trying to log into Pivi profile
Customer is unable to log into InControl Account after account creation
Pivi IP27.2 (OS 2.0.6)
Engine
57 bulletinsArduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of...
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engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
Engine Oil and Filter Change
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Low engine coolant lamp warning on instrument panel and/or coolant leak.
Low coolant light on or smell of coolant from engine area.
Engine Oil and Filter Change
The engine cooling pump has a visible coolant leak.
ENGINE OIL AND FILTER CHANGE
Engine Oil and Filter Change
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
Low coolant light on or smell of coolant from engine area.
Low coolant light on or smell of coolant from engine area.
The engine oil and filter are to be replaced.
Customer reports lack of power and/or check engine light on.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
The engine will not start due to a communication issue between the Instrument Panel Cluster Control Module(IPC) and the...
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Body Control Module (Body Control Module (BCM)).
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
ENGINE MISFIRE
Customer reports, Engine Light is on and engine running rough.
Customer reports, Engine Light is on and poor cabin heating.
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
EV Mode not being available when selected by the driver (PHEV Engines)
Customer reports that low coolant lamp on, coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Customer reports coolant level low message on dash or a coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Front Suspension Knocking Noise
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Thermostat coolant leak - Evident fluid leak from the engine compartment and the "Coolant Level Low" warning message may...
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be on the cluster
Thermostat coolant leak
Coolant leak from Thermostat
AJ20-P4 engine- Coolant leak from Thermostat
EMISSION RECALL H372 - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION
Coolant leak from Thermostat
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer states check engine light is illuminated.
Check Engine MIL is illuminated.
Check Engine MIL is illuminated.
A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at speeds of up to 40...
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km/h (25 mph) may be evident.
Check Engine MIL
Check Engine MIL
KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
The Check Engine Lamp is illuminated.
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button.
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There is a flashing D in the instrument cluster.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...
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experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
Electrical
45 bulletinsExhaust System Oxygen (O2) Sensors - Extended Warranty
Software Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Software Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
Coolant fan may continue running at high speed after ignition shut-off
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Near Field Sensing Module (NFSM) Wired Updates
Leaking windshield that caused the water ingress on the electrical component.
Near field sensing module wired updates
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control...
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Unit Module (TCU) SOTA persistency clear application to be completed.
Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message...
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center, due to the 12V system not providing the correct electrical support.
Near Field Sensing Module (NFSM) Wired Updates
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
MIL lamp on the instrument cluster.
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FUEL PUMP DRIVER MODULE INOPERATIVE
Near Field Sensing Module (NFSM) Wired Updates
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
Fuel Pump Driver Module Inoperative
Near Field Sensing Module (NFSM) Wired Updates
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...
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updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Startup battery keeps draining / Vehicle will not start
The headlamps not fully functioning properly after module replacement.
Battery low warning displayed on instrument cluster and/or no-start
Redeveloped profiles.
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Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
Battery low warning displayed on instrument cluster and/or no-start.
PIVI IP 36 , BECM OS 4.0.0
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and...
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Gateway Module A GWM.
PIVI IP36 , BECM OS 4.0.0 IMPROVED / CHANGED FEATURES
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
Vehicles may experience a loss of steering assistance, with a 'Steering Assistance Reduced' message, along with other...
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related messages, displayed on the instrument panel cluster. The steering assistance will drop to 50% for 10seconds and then 0% but after the ignition is cycled the steering assistance and related features will return to normal.
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and...
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HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
MHEV 48V Battery SoC (state of charge) Discharging Issues
BECM offline after programming.
Powertrain Control Module (PCM) displays some Diagnostic Trouble Codes (DTC`s)
Front Direction Indicator open load DTCs may sometimes being incorrectly set within the Headlamp Control Module (HCM):...
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B123A-13 (front left) and/or, B123B-13 (front right).
Infotainment
29 bulletinsPIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign...
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completes successfully.
PIVI satellite radio favorites screen displays an incorrect channel.
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Message center displays Coolant Level Low warning message.
Navigation voice guidance no longer operational after latest NGI update
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
Improvements/Fixes Improvement in system stability Improvements in acoustic reliability / Audio loss Graphical...
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Improvements Flickering cluster for media info Improved Speech support for features like Weather, Nav Poor Speech recognition Improvement in stability of personalization features Introduction of IP oriented Sirius XM functionality Improvement in Tow Bar functionality Robustness in SW Performance post SOTA Update Robustness in firmware updates post SOTA update Navigation improvements Improved Wi-Fi / Hotspot Functionality
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network...
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connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network...
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connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Request for software update shown on touchscreen
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
Navigation Voice Control does not function
Pivi Pro navigation map data fails to install from USB device to vehicle
Pivi Pro navigation map data fails to install from USB device to vehicle
Software & Calibration
21 bulletinsSoftware Over The Air (SOTA) updates are failing to complete.
Software Over The Air (SOTA) updates are failing to complete
Software Updates
Software Updates
Software Updates
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to...
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complete.
Software Updates
Software Updates CLOSED
Improvements to SOTA (Software Over The Air) capability.
SOFTWARE UPDATES
Weather and Park & Pay Apps disappear after PIVI update
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...
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updates for the Vehicle Domain Controller (VDC) and PIVI.
Vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller VDC and...
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PIVI.
SOFTWARE UPDATES
SOFTWARE UPDATES
DVD software update
Mongoose Update.
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to...
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install the latest PIVI IP31 software
Customer states downloaded software will not install
There was a flashing D when slowing to a stop.
IMC Update 21A will not install
Body & Paint
16 bulletinsBODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
Creaking Noise From Glass Roof Panel
A creaking type noise from the roof area is heard while driving.
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB stick not recognized when inserted into the Front Portable Media Interface Panel
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Panoramic roof sun blind inoperable.
Panoramic roof sun blind inoperable.
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough...
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ground.
Creak Noise From Glass Roof Panel
Door Seal Loose / Adrift
Brakes
13 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
The parking brake switch sticks or does not work.
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System,...
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ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
A customer may report a graunch type noise from the front brakes when coming to a complete stop.
Noise from front brakes with 18-inch diameter brake system.
1) Noise when braking from moderate speed (grinding).
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2) Noise at end of abrupt stop (graunch).
Groan, Graunch or Judder Type Noise From Front Brakes
Groan, Graunch or Judder Type Noise From Front Brakes.
Groan, Graunch or Judder Type Noise From Front Brakes
Hybrid & EV
10 bulletinsWireless Charger - Charging Interruption With iPhone 15 and 16 Devices
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
The wireless phone charger is not working with iPhone 12
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
No cabin heating while running in vehicle in EV mode.
HVAC & Climate
7 bulletinsCustomer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...
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or become inoperable every 8-10 minutes while driving.
HVAC systems taking longer than expected to warm the cabin in cold environments
HVAC taking longer than expected to warm the cabin in cold environments.
HVAC systems taking longer than expected to warm the cabin in cold environments
Air Conditioning operating Intermittently.
Air Conditioning operating Intermittently.
A customer may report the air conditioning system is not cooling intermittently.
Pre-Delivery & Maintenance
6 bulletinsIntermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
Extended warranty on DMTL Pumps 2020MY to 2021MY.
Customer may report an active SOTA campaign which fails to complete download or install
SOTA CAMPAIGN
SOTA CAMPAIGN
Suspended Campaign H291
Lighting
6 bulletinsFRONT INTERIOR COURTESY LIGHT NON-ILLUMINATION
Malfunction Indicator Lamp
Charge warning light on, MIL light
Malfunction Indicator Lamp
Automatic High Beam Disabled
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate,...
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with no ability to override this option.
Steering
5 bulletinsLOSS OF STEERING ASSISTANCE - CLOSED
Reduced or Lack of Steering Assistance on Start-up
LOSS OF STEERING ASSISTANCE
LOSS OF STEERING ASSISTANCE
LOSS OR STEERING ASSISTANCE
Tires & Wheels
3 bulletinsUNABLE TO DISENGAGE ALL WHEEL DRIVER AWD
Unable To Disengage All Wheel Drive (AWD)
Service Action - Unable To Disengage All Wheel Drive (AWD)
Air Bags & Safety
2 bulletinsPassenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the airbag...
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assembly process.
During a passenger airbag deployment, the airbag may tear as a result of improper folding of the airbag during the...
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airbag assembly process.
Suspension
2 bulletinsFront Stabilizer Bar Link - Noisy
Front Stabilizer Bar - Noisy-
Transmission
2 bulletinsTransmission fluid leaks
Customer states harsh shift, transmission warning lamp.
Fuel System
1 bulletinNEAR FIELD SENSING FEATURE DEGRADATION