2020 Jaguar E-Pace TSBs
261 Technical Service Bulletins across 14 categories
Categories
Engine
77 bulletinsThermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Low engine coolant lamp warning on instrument panel and/or coolant leak.
Low coolant light on or smell of coolant from engine area.
The engine cooling pump has a visible coolant leak.
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
Low coolant light on or smell of coolant from engine area.
Low coolant light on or smell of coolant from engine area.
Customer reports lack of power and/or check engine light on.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
ENGINE MISFIRE
Customer reports, Engine Light is on and engine running rough.
Customer reports, Engine Light is on and poor cabin heating.
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
EV Mode not being available when selected by the driver (PHEV Engines)
Customer reports that low coolant lamp on, coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Customer reports coolant level low message on dash or a coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Front Suspension Knocking Noise
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Thermostat coolant leak - Evident fluid leak from the engine compartment and the "Coolant Level Low" warning message may...
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be on the cluster
Thermostat coolant leak
Coolant leak from Thermostat
AJ20-P4 engine- Coolant leak from Thermostat
Coolant leak from Thermostat
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer states check engine light is illuminated.
Check Engine MIL is illuminated.
Check Engine MIL is illuminated.
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic...
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Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
Check Engine MIL
Check Engine MIL
KNOCKING NOISE FROM FRONT SUSPENSION LOWER CONTROL ARMS
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
A potential issue has been identified on Jaguar certain vehicles with the INGENIUM I4 2.0L petrol engine within the...
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listed Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots; Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or A small reduction in performance.
Variable Camshaft Timing (VCT) Solenoids
Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots; Malfunction Indicator...
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Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or A small reduction in performance.
Affected Vehicle Range which may exhibit one or more of the following: Driveability flat spots; Malfunction Indicator...
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Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or A small reduction in performance.
The engine fan runs excessively.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
The Check Engine Lamp is illuminated.
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button.
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There is a flashing D in the instrument cluster.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
Service replacement engines may require a balance shaft update prior to fitment.
The engine will shut off at a stop and restart immediately by using the start button.
The Check Engine MIL is on.
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There is a lack of power from the engine.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...
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experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which may...
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experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
There is a loud noise from the front of the vehicle.
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The Check Engine MIL is on.
A loud noise can be heard coming from the engine compartment.
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Investigation has found that the engine cooling fan is constantly running at high speed and the following Diagnostic Trouble Codes (DTCs) may be stored in the Powertrain Control Module (PCM): P2B61-73 P26CB-72
The Check Engine MIL is on.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
Customer may report lack of power/reduced performance and induction noise under certain driving conditions.
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Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.Customer may report lack of power/reduced performance and induction noise under certain driving conditions. Engine may sound very much like it is operating without an air filter or boost and induction hose has become detached. These concerns are more evident under partial or light throttle driving conditions. No Engine MIL light illuminated and or DTC codes will not be present.
The Check Engine MIL is on.
The Check Engine MIL is on.
The Check Engine MIL is on.
Engine MIL on
The Check Engine MIL is on.
The Check Engine MIL is on.
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DTC P2402-00 is stored in the PCM.
The Check Engine Light is on.
After a successful update of the Heating Ventilation and Air-Conditioning (HVAC) module, the engine cooling fan runs...
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permanently.
Infotainment
50 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
NGI Infotainment Class Action Settlement
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Message center displays Coolant Level Low warning message.
Navigation voice guidance no longer operational after latest NGI update
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Temperature Displayed Incorrectly
Navigation Voice Control does not function
'Smart key not found' Message Displayed On Instrument Panel Cluster (IPC) and Intermittent Smart Key Operation
TEMPERATURE DISPLAYED INCORRECTLY
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
The Ambient Air Temperature (AAT) displayed on the Instrument Panel Cluster (IPC) is displayed in Celsius (C), instead...
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of Fahrenheit (F) as required.
Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
Customer states there is no audio output from the speakers on all sources
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
Popping sound or crackling noise from the audio system while in use.
The Ambient Air Temperature (AAT) displayed on the IC is displayed in C, instead of F as required.
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the...
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infotainment system using the USB cable and CarPlay mode active.
Customer states there is no audio output from the speakers on all sources.
Popping sound or crackling noise from the audio system while in use.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500?...
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status.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Other
47 bulletinsSmart Key Deactivated message on instrument cluster and is unable to start their vehicle.
After vehicle off, the fan continues to run at high speeds.
MIL Illuminated.
MIL on Instrument cluster.
The wiper blades streak, smear, judder or squeak during operation
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
COOLANT LEVEL LOW WARNING MESSAGE
Driveline Noise or Vibration
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Attachment.
Attachment.
Attachment.
Image.
Image.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Seat mounted seat switches Seats not moving
Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
The vehicle does not Eco Stop.
The vehicle does not Eco Stop.
Smart key inoperative
There is a noise from the vehicle while driving.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
DRIVEABILITY FLAT SPOTS, MIL ILLUMINATED, NOISE WHILE DRIVING, SMALL REDUCTION IN PERFORMANCE
Coolant level is over the maximum fill line at PDI.
Customers may report a change of Jaguar Drive Control (JDC) to Comfort mode without driver input.
Retailers may report the coolant level is over the maximum fill line at PDI.
An increased number of Roadside Assist reports received related to coolant level low warning after vehicles previously...
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had a coolant pump replaced.
Customer states the vehicle will not start.
Customer states the vehicle will not start
Customer states the vehicle will not start.
TCU_3 Programming failures
Body & Paint
23 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
Creaking Noise From Glass Roof Panel
A creaking type noise from the roof area is heard while driving.
The sunglass holder wont open or does not operate correctly
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Panoramic roof sun blind inoperable.
Panoramic roof sun blind inoperable.
A customer may report a creaking type noise coming from the roof glass area while driving at low speeds and/ or rough...
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ground.
Creak Noise From Glass Roof Panel
Creaking Noise From Glass Roof Panel
Outer Door Seal Adrift
Door Seal Loose / Adrift
Door Seal Loose / Adrift
A customer may report a wind noise or that the door seal is coming loose.
A customer may report a wind noise or that the door seal is coming loose.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
The tailgate does not open fully.
A customer may report that the tailgate does not open fully on manually operated tailgate model variants only.
Electrical
20 bulletinsExhaust System Oxygen (O2) Sensors - Extended Warranty
Coolant fan may continue running at high speed after ignition shut-off
Leaking windshield that caused the water ingress on the electrical component.
Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message...
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center, due to the 12V system not providing the correct electrical support.
MIL lamp on the instrument cluster.
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FUEL PUMP DRIVER MODULE INOPERATIVE
Fuel Pump Driver Module Inoperative
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
HIGH VOLTAGE COOLANT HEATER INTERNAL FAILURE
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
BECM offline after programming.
Powertrain Control Module (PCM) displays some Diagnostic Trouble Codes (DTC`s)
Affected vehicles require a software update to the Powertrain Control Module (PCM) to prevent radiator fans running...
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continuously
After a successful Body Control Module (BCM) update, the module is left with incorrect software and the ignition cannot...
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be turned on.
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Jaguar have received a small number of reports where the electrically deployable tow bar is not deploying, stowing or experiencing partial operation.
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Affecting 18MY onwards only.
Software & Calibration
10 bulletinsImprovements to SOTA (Software Over The Air) capability.
Weather and Park & Pay Apps disappear after PIVI update
DVD software update
Mongoose Update.
There was a flashing D when slowing to a stop.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
EFFECTIVE JUNE 10TH 2020 .
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N451 AND H291 CAMPAIGNS HAVE BEEN SUSPENDED. IT HAS BEEN DETERMINED THAT THE NEW SOFTWARE IS MISSING CERTAIN PARTS OF THE CALIBRATION WHICH WILL RESULT IN UNSUCCESSFUL DOWNLOADS.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Hybrid & EV
9 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
The wireless phone charger is not working with iPhone 12
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
No cabin heating while running in vehicle in EV mode.
Lighting
6 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
Malfunction Indicator Lamp
Charge warning light on, MIL light
Malfunction Indicator Lamp
Automatic High Beam Disabled
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Pre-Delivery & Maintenance
5 bulletinsExtended warranty on DMTL Pumps 2020MY to 2021MY.
Please be advised that effective immediately Service Actions H291 and N451, Coolant Pump Operation, have been...
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reinstated.
Suspended Campaign H291
Service Actions H291 and N451 Temporarily Suspended
Service Actions H291 and N451 Temporarily Suspended
Brakes
4 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Stability Control Not Available, Intelligent Emergency Braking System Not Available, ATPC Disabled, Forward Alert Not...
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Available Messages are displayed on the Instrument Cluster.
Fuel System
3 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
EXCESSIVE COOLING FAN NOISE AND DEGRADATION OF COOLING FAN PERFORMANCE
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid...
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(DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
Transmission
3 bulletinsTransmission fluid leaks
Customer states harsh shift, transmission warning lamp.
RESCINDED - Transmission Cover Gasket Leak - RESCINDED
HVAC & Climate
2 bulletinsCustomer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset...
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or become inoperable every 8-10 minutes while driving.
HVAC taking longer than expected to warm the cabin in cold environments.
Suspension
2 bulletinsFront Stabilizer Bar Link - Noisy
Front Stabilizer Bar - Noisy-