2013 Isuzu Npr Hd TSBs
18 Technical Service Bulletins across 8 categories
Categories
Pre-Delivery & Maintenance
4 bulletinsIsuzu Commercial Truck of America, Inc.
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(ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback. This bulletin was revised to add a Parts Warranty Form
Isuzu Commercial Truck of America, Inc.
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(ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts Warranty claim payments and/or claim chargeback.
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to...
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Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information tracking purposes and future contact reference.
Isuzu Commercial Truck of America, Inc.
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is proud to introduce the redesigned Isuzu Vehicle Health Report (VHR) program. Beginning October 2021, Isuzu dealers are able to access, through www.isuzutruckservice.com, all of the Isuzu Vehicle Health Report Data (MMU Data) associated with 2011MY and newer vehicles serviced by their dealership in a new, user friendly VHR. Look for the VHR tab after you log in. n contrast to the previous design, the new VHR exists in a central database easily accessed by dealership personnel at any time from any PC with internet access. Users will be able to quickly select vehicles by entering a VIN (partial or all 17 digits) or select from a list of the VINs most recently downloaded by their dealership to create a VHR.
Engine
4 bulletinsCustomer Satisfaction Campaign: Vehicles equipped with 6.0L gasoline engines: Inspection and repair instructions of E98...
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and E97 electrical grounding terminals that may have excess tape or glue on the ground terminal surfaces from the engine harness manufacturing process. This condition may result in a poor ground connection and potentially cause engine surge.
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL...
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IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGULATED POLLUTANTS. AS A RESULT THESE VEHICLES HAVE BEEN APPROVED AS "CERTIFIED CLEAN IDLE" AND ARE "EXEMPT" FROM THE ENGINE SHUTDOWN SYSTEM (ESS) REQUIREMNET PURSUANT OT SECTION 1956.8 OF TITLE 13, CALIFORNIA CODE OF REGULATIONS. AS REQUIRED BY THE ESS REGULATION, FOR "CERTIFICED CLEAN IDLE" VEHICLES, ISUZU HAS INTRODUCED A TAMPER RESISTANCE "CERTIFIED CLEAN IDLE" LABEL LOCATED ON THE DRIVER'S SIDE DOOR PANEL. IT IS IMPORTANT THAT THIS LABEL REMAIN, PERMANENTLY, ON THE VEHICLE TO IDENTIFY IT AS "CERTIFIED CLEAN IDLE." CARB REQUIRES THIS LABEL AS EVIDENCE THAT, AT HTE TIME OF MANUFACTURE, THE ENGINE INSTALLED MET THE APPLICABLE EMISSION STANDARDS. SHOULD THE LABEL BE FOUND MISSING OR DAMGED DURING AN INSPECTION, A CITATION AND PENALTIES MAY BE ISSUED. IF THE VEHICLE IS OPERATED IN CALIFORNIA WITH A DAMAGED OR MISSING CLEAN IDLE LABEL, ISUZU RECOMMENDS VEHICLE OPERATORS FOLLOW THE 5 MINUTE ESS REQUIREMENT BY MANUALLY TURNING OFF THE ENGINE. FOLLOWING THIS ESS REQUIREMNET WILL KEEP THE VEHICLE OPERATION COMPLIANT UNTIL A REPLACEMENT LABEL CAN BE INSTALLED. "CLEAN AIR IDLE" LABELS ARE PRINTED WITH A SERIAL NUMBER AND REGISTERED TO AN INDIVIDUAL VIN. AS A RESULT, A REPLACEMNET LABEL WILL ALSO INCLUDE A NEW SERIAL NUMBER WHICH MUST BE REGISTERED TO THE VEHICLE'S VIN BY THE MANUFACTURER. THE BELOW INFORMATION IS PROVIDED TO ASSIT IN ACQUIRING, REPLACING AND REGISTERING A REPLACEMENT LABEL.
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION.
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IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL FILTERS, POOR ENGINE PERFORMACE, CHECK ENGINE LIGHT ILLUMINATION, FUEL SYSTEM (LINES AND TANK) CORROSION (RUST), ETC... ISUZU'S FAILURE INVESTIGATIONS HAVE FOUND A COMMON OCCURANCE OF THE FUEL FILLER NECK BEING INSTALLED INCORRECTLY. THIS POOR INSTALLATION WILL ALLOW UNWANTED MATERIAL TO ENTER THE FUEL TANK CONTAMINATING THE FUEL. USE THE INFORMATION BELOW TO CONFIRM THE FUEL FILLER NECK IS INSTALLED CORRECTLY. IF THE FILLER NECK INSTALLATION IS INCORRECT, USE THE INFORMATION BELOW TO REPAIR THE FUEL FILLER NECK. DETAILED INFORMATION REGARDING FUEL FILLER NECK INSTALLATION CAN BE FOUND IN ISUZU'S BODY BUILDER GUIDE.
IF A CUSTOMERS COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED.
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CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL FILTERS, POOR ENGINE PERFORMANCE, CHECK ENGINE LIGHT ILLUMINATION, FUEL SYSTEM (LINES AND TANK) CORROSION (RUST), ETC ISUZUS FAILURE INVESTIGATIONS HAVE FOUND A COMMON OCCURRENCE OF THE FUEL FILLER NECK BEING INSTALLED INCORRECTLY. THIS POOR INSTALLATION WILL ALLOW UNWANTED MATERIAL TO ENTER THE FUEL TANK CONTAMINATING THE FUEL.
Suspension
4 bulletinsIn some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original...
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factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could eventually seize or loosen. Typically this condition is preceded by a noticeable growling noise and can be avoided with timely servicing of the front wheel bearings.
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original...
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factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could eventually seize or loosen. Typically this condition is preceded by a noticeable growling noise and can be avoided with timely servicing of the front wheel bearings.
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original...
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factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could eventually seize or loosen. Typically this condition is preceded by a noticeable growling noise and can be avoided with timely servicing of the front wheel bearings.
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original...
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factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could eventually seize or loosen. Typically this condition is preceded by a noticeable growling noise and can be avoided with timely servicing of the front wheel bearings.
Other
2 bulletinsThe following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins.
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If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of similar products (when available) from Loctite and Permatex.
Understanding drive belt noise.
Lighting
1 bulletinThis bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM).
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The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to and beyond 30 days. Performing these required procedures at the specified intervals will properly maintain vehicles until they are retailed. Failure to follow the procedures outlined may result in repairs and additional costs that could have been avoided. We are providing dealers with this brief overview of the recommended procedures as a reminder to maintain older inventory. Failures resulting from improper, or lack of, storage procedures are not covered under the vehicle factory warranty.
Infotainment
1 bulletinThis bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program").
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The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for radio and component repairs not covered under warranty. Contact Alpine directly for pricing and payment methods applicable to radio and component repairs not covered under warranty.
Body & Paint
1 bulletinWe have received reports of the front turn signal lenses cracking on Isuzu vehicles.
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These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive with the paint, metals, and other materials used to make up the exterior components of Isuzu vehicles. Isuzu recommends that only neutral detergents be used when washing Isuzu vehicles. However, if alkaline detergents are used to wash an Isuzu vehicle, it is crucial that all traces of the detergent are rinsed away with water or wiped off as necessary. Allowing alkaline detergent to dry on the turn signal lenses will cause them to crack. Each Isuzu vehicle is originally equipped with an Owner's Manual that includes guidelines for the proper exterior maintenance of the vehicle. The following guidelines are typical of those found in an Isuzu Owner's Manual concerning the use of detergents on a vehicle's exterior.
Electrical
1 bulletinIn an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU