2019 International Prostar TSBs
162 Technical Service Bulletins across 17 categories
Categories
Engine
41 bulletinsThis article only applies to Models w/ 0016UZL Built Between 06/23/2014 05/11/2020 OR Models w/ 0016UZL w/ Safety...
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Recall 14516 Completed Reference the appropriate Technician Manual for models outside of this population. Safety Recall 14516 has been issued for units built before June 23, 2014. For LT and 2018+ LoneStar: If there is a complaint of the bunk blower turning off after an auto start event, the BCM needs to be updated to Data Version 323 or higher. The bunk blower turning off was only present in BCM Data Version 309 to Data Version 322 To properly diagnose the system, you must ensure the recall has been performed. Only the "Cold Loop" sealed refrigerant core PN # 2614669C1 is to be replaced when the refrigerant circuit fails. DO NOT REPLACE THE COMPLETE UNIT IF THE A/C IS NOT FUNCTIONING. Complete unit is not Warrantable Refer to the BASIC TROUBLESHOOTING below before replacing any components. This will help you identify which component is at fault or any electrical issues. Refer to PARTS INFORMATION to properly identify the parts that may require replacement The A/C portion of the system is listed below in the parts section. The 16UZL No-Idle HVAC system is designed to disengage when the engine is started, and can be turned on with the key in any position. This battery-powered no-idle HVAC system provides heating and cooling of the sleeper area without use of the vehicle engine. The system is comprised of the no-idle HVAC components located in the sleeper HVAC module, a separate fuel-operated coolant heater mounted under the sleeper, and four additional batteries housed in a second battery box. The no-idle HVAC system shares the air handling assembly and several major components with the truck's standard HVAC system. Most importantly, the shared evaporator core contains refrigerant circuits for both the no idle system and the truck's standard A/C system. With this configuration, some procedures required to service the no idle A/C system will require opening the refrigerant circuit of the truck's standard A/C system. Trucks equipped with the 16UZL No-Idle HVAC system have two separate HVAC systems (Standard Truck A/C and the MaxxPower unit); it is important to identify each clearly, so you are troubleshooting the correct system. Per the Operator's Manual page 10: Run the heater at least once a month during the year (for a minimum of 15 minutes).
This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature.
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Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 1037 to ensure continued compliance with greenhouse gas (GHG) regulations.
New CARB Idle Reduction Change Request
Engine replacements for all International engines will need to follow this procedure.
In some geographic areas, ambient temperatures reaching below 15F (-10 C), including high levels of humidity, an...
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operator may experience engine stalling, low performance, and or poor aftertreatment performance. This is caused by condensation accumulating and freezing within the Charge Air Cooler (CAC); affecting air flow into the engine. This article lists all the currently available winter front covers that can be installed on the front grille and bumper to reduce cold air flow to the engine compartment.
Title: Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure Applies...
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To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean Truck Check
Title: How to Request a Horsepower Quote Applies To: All International and Cummins Electronic engines
Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or...
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Clean Idle Sticker, Clean Truck Check
This article provides information to properly check driveline angles and driveline runout and how to use that...
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information to properly repair the vehicle and bring the driveline into specification. The information is to assist in resolving a vibration complaint that may be caused by the driveline. This article does not address other possible vibration issues, such as vibrations caused by the engine.
Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or...
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PSI engine.
Rebuilding Cylinder Heads on Certain MaxxForce 11/13, N13, and A26 engines; 2010 to present.
How to request a horsepower quote; all International and Cummins engines
Snap-On torque wrench requirement for all big bore engine connecting rod bolts; A26, MaxxForce 13, N13 engines
New air compressor incorporates an oil feed dowel O-ring.
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Only models equipped with 2010 and newer MaxxForce 11/13 engines, all N13, and A26 engines
New Air compressor Incorporates an oil feed dowel O-ring; only models built with MaxxForce 11/13, N13, or A26 Engines
Rebuilding cylinder heads on certain EPA 2010 MaxxForce 11/13, N13, and A26 Engines
Cummins Programming guide and fault codes285 & 265; only vehicles built with Cummins B6.7, X15, or L9 engines
Starter diagnostics and warranty claim procedure for all engines and all chassis EXCLUDING vehicles equipped with PSI...
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engines or Cummins ISB engine with Allison transmissions
Rebuilding Cylinder Heads on Certain International MaxxForce 11/13 engines and all International N13 and A26 engines
QLS Emergency ECM Calibration; only models equipped with Cummins B6.7, X15, L9, or International A26 engines
QLS Emergency Calibration.
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applies to 2016 and newer Cummins B6.6, X15, and L9 engines and all A26 engines
High Pressure Fuel Pump external leaks from weep hole.
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only trucks with 2010 MaxxForce 11/13L, all N13, or A26 engines
QLS Emergency Calibration; Models equipped with 2016 and newer Cummins B6.7, X15 and L9 engines or International A26...
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engine.
QLS Emergency Calibration; Models with 2016 Cummins ISX, A26 and EPA 2017 and newer Cummins X15, L9, or B6.7 engines
Oil leaks at the Bottom of the Oil Filter Module; Only International A26, N13, or 2010 and newer 11 and 13 engines
Engine Oil Capacities.
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All International electronic engines 1994 to present and Cummins ISB, ISM, or ISX engines
QLS Emergency Calibration.
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Only models with EPA 2017 and newer Cummins X15, L9, or B6.7 engines
Snap-On torque wrench requirement for all big bore engine connecting rod bolt(s).
A26, N13, and 2010 EPA MaxxForce 11 and 13 engine Auxiliary Programable Parameters
7095496C3 EGR Bellows Heat Shield ID; only models equipped with A26 Engine
Fuel Filters, Winter Additives, and Blending Fuels for Cummins Engines
This document will guide the user through the proper use of the A26 Misfire Detection Session to determine cylinder...
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misfire count releted to the specific misfire DTCs.
MaxxPower No Idle Battery-Powered A/C System Diagnostic Guide; Only sleeper cab models with feature code 16UZL
Oil Capacities; All Electronic International Engines 1994 - Present.
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Cummins ISB, ISM & ISX
Wabco OnGuard Software Update; Only 500k baud rate Units with Wabco OnGuard with Cummins Engines built before 9-24-2018.
Fuller Advantage Series Transmission Power and Ground; only models with A26 or Cummins X15 engines
Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure
ISB Starting System Diagnostics; Only models built with cummins ISB engines
Engine Oil Capacities All Electronic International Engines 1994 - Present.
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Cummins ISB, ISM & ISX
The recalibration will remove engine aftertreatment system faults during reset while ensuring required driver warning...
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remains.
Urea Quality Sensor (UQS) Supplemental Diagnostic and Service Information; only models with SCR Aftertreatment system...
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and N9, N10, N13, A26 or Cummins ISB, ISL, ISX engines built from January 2016
Other
28 bulletinsThe new clusters in the post-2007 models store the mileage in memory.
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When replacing the cluster, follow these instructions to program the current vehicle mileage into the memory of the new cluster.
This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes.
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(Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)
Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles
Title: Fan belt replacement guidelines for frayed edges Applies To: All Models
J1939 Data Link Source Address Information
Diagnosis of chassis wander complaints.
J1939 Data Link Source Address Information
J1939 Data Link Troubleshooting
J1939 Data link source address information
Pico Scope CCOS (Crankcase Separator Test)
PicoScope Test One Channel RCT
PicoScope Test Resistance and Ohmmeter
PicoScope Test for Datalink (CAN) Health Shorts & opens
J1939 Data Link Source Address Information
J1939 Data Link Troubleshooting
How to obtain As built parameter list
Cab Lean Concern
Driveline Information Center and Troubleshooting Procedures
Cleaning and Disinfecting Trucks and Buses
J1939 Data Link Troubleshooting
J1939 Data Link Source Address Information
SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolant Lines or Inverted DEFTHV
Only models built with Cummins X15; Fault Code 7125
Driveline Information Center and Troubleshooting Procedures
Hendrickson Assembly Instructions; Transverse Torque Rods
Programing New Key Fobs
Telematics Installation Guidelines; only Units with 500K Data Link
NEW Ultrasonic DEF Tank Sending Unit; only models with SCR Aftertreatment system.
Electrical
19 bulletinsThis article equips technicians with the knowledge and steps needed to efficiently replace and program N9/N10 and N13...
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modules, while addressing potential baud rate incompatibility issues between the replacement module and the vehicle.
This document provides: Steps to take when switch pack programming fails, or when switch pack disappears after body...
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control module update Sample scenarios Additional information to assist readers in understanding DLB switch pack programming
This document details the procedure that must be followed to ensure proper alternator troubleshooting.
This document covers battery diagnostics, maintenance and storage requirement.
General Wheel Speed Sensor Troubleshooting
PicoScope Wheel Speed Sensor Test
PicoScope Test - Battery Loss of Charge - Parasitic Draw Test
PicoScope Test 5V & 12V Intermittent Open and Short circuit diagnostics
New or replacement body control Module (BC,BCM) not detected; Gen 4 BCM
General wheel speed sensor troubleshooting
Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics
Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics
Certain LT Series and ProStar trucks equipped with feature codes 0016VKW and 08TSJ (Auto Start / Stop and Climate...
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Control) may experience a starter no-crank condition in auto start operation.
Build to VIN Wiring Harnesses
ProStar Electrical System Load Shed Feature 08XEV
Build to VIN Wiring Harnesses
Tool Instruction - BCM Programming Harness
Body Builder Accessories Backfeeding Ignition Voltage
HVAC fault 2609-19 with 4th Gen BCM; Only models equipped with 4th generation BCM
Body & Paint
16 bulletinsThis article addresses chassis lean conditions on all chassis.
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This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes in blue will help you to determine the source of the lean and identify the action and parts required to correct the lean.
Cab water leak trouble shooting tips
Primer recommendation for matching textured panels to smooth panels for field repairs
Textured surfaces on painted plastic bumpers, chassis side skirts, and fender extendtions
Cab water leak troubleshooting tips; HX with steel cab only
Cab water leak troubleshooting tips
Aftertreatment Clamp Corrosion; Single Can Aftertreatment Systems
Day cab roof air deflector causing loud vibration noise at highway speed
Day Cab Roof Air Deflector Vibrates against Cab Roof; only models with P/N 4067947C92 Roof Air Deflector
Wind noise at upper side of cab door due to door out of alignment
Body Controller Updates for 500k Baud Data link
Cab Water Leak Troubleshooting Tips; Excluding 9000i, PayStar(HX), CityStar, or LoadStar
The First Check to make when Troubleshooting any Body Controller or ESC Issue
Wind noise at upper side of cab door
Hood Gap and Alignment Tolerances
Hood Gap and Alignment Tolerances
Transmission
13 bulletinsTitle: Steering Gear Seal Repair Guidelines Applies To: Steering gears
As reported by R. H. Sheppard Co., Inc.
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in their defect report to NHTSA (Recall 22E-047), steering gears were assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.
Power Steering Diagnostics Flow / Pressure Specifications For Power Steering Gears and Power Steering Pumps
The vehicles in this FSC were involved in Safety Recall 18518 which has been completed on these vehicles.
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The ECM needs to be reprogrammed to be compatible with the new transmission calibration that was previously programmed into the TECU.
International; HV, HX, LT, MV, RH, LS, ProStar, TranStar, WorkStar; It is possible for an internal clutch finger to fail...
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after Safety Recall 18518 was completed. This campaign is only for this failure mode and these conditions. Clutches that are replaced under this field campaign but do not exhibit this type of failure will have the warranty claim charged back to the servicing location.
Tech Tip to aid technicians in the efficient removal and installation of a TC10 transmission
Heavy Duty Clutch May Not Acheive Full Departure
ECA Clutch Departure
Eaton Bulletin for their ECA Clutch issue referenced from IK1100033 and IK1100034
An internal component within the clutch assembly may fail, which in special circumstances could inhibit clutch...
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disengagement resulting in the transmission to not achieve neutral when commanded by the driver.
EATON ECA Clutches - Refer to CLIB0034
EATON ECA Clutches - EATON document referenced from IK1300170
Transmission Stuck In Gear (mis-shift) During 8 - 7 Downshift, Only models with with Eaton EN3, EC3, or EA3 Automated...
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Manual Transmissions
Infotainment
9 bulletinsThis tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files.
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It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.
Radio Diagnostics and Information
Driver Information Display (VIS/DID) screen fails to boot up.
NEW Ultrasonic DEF Head Unit; All SCR vehicles
NEW Ultrasonic DEF Head Unit available; Only models equipped with SCR Aftertreatment.
NEW Ultrasonic DEF Head Unit; Only vehicles Equipped with SCR
NEW Ultrasonic DEF Head Unit; only models equipped with SCR Aftertreatment
NEW Ultrasonic DEF Head Unit
Radio Diagnostics and Information
Steering
6 bulletinsSteering Shake, Shimmy, Shudder, Wobble, Steering Vibration; only models built with 14K weight rated axles or lower
Steering Shake, Shimmy, Shudder, Steering Vibration; Only ProStar / LoneStar and LT / RH with 14k front weight rated...
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axles and below
Steering Shake, Shimmy, Shudder, Steering Vibration.
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Only models with14k front weight rated axles and below
Steering intermittently goes into a shimmy after hitting a bump.
Steering Shake, Shimmy, Shudder, Steering Vibration; only models with 14k front weight rated axles and below
Steering Shake, Shimmy, Shudder, Steering Vibration; only models with 14k front weight rated axles and below
Brakes
5 bulletinsThis document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and...
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windshields using an ultrasonic sound detector.
This document is to guide users to eliminate brake pedal rattle noise.
Bendix EC80 Blank Module Replacement Program; This document will guide the user through selecting the correct ABS module...
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when it has been determined a replacement is needed. Only Models with EC-80 ABS Controller
The spring actuated parking brake chamber may have been improperly crimped to the service brake chamber section of the...
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brake chamber assembly resulting in an air leak in the service brake and possible separation of the spring brake chamber.
Brake Lights Staying On
HVAC & Climate
5 bulletinsTitle: A/C Refrigerant and Oil Capacities Applies To: All current models
A/C Refrigerant and Oil Capacities
Air Pressure Gauges and A/C Pressure Transducer Troubleshooting
Air Pressure Gauges and A/C Pressure Transducer Troubleshooting
A/C Refrigerant and Oil Capacities
Hybrid & EV
5 bulletinsXantrex 1200W Power Inverter Information; only models with feature code 0008XLD
Cooper Bussmann Inverter Information/Diagnostics; only models with feature code 0008XDM or 0008XDN and built after...
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05/12/2014
Xantrex 1200W Power Inverter Information; only models with feature code 0008XLD
Cooper Bussmann Inverter Information/Diagnostics; only models with feature code 0008XDM or 0008XDN and built after...
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05/12/2014
Xantrex 1200W Power Inverter Information; only models with feature code 0008XLD
Suspension
3 bulletinsThis document reminds technicians of the critical relationship between the truck's suspension and the driveline operating angles.
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The information applies to diesel, gas, and electric vehicles.
Suspension Lean Diagnostics; All models
Improved Bushings for Hendrickson Torque Rods
Tires & Wheels
3 bulletinsSuggested alignment target values when performing a vehicle axle alignment.
Suggested alignment target values when performing a vehicle axle alignment
Suggested alignment target values when performing a vehicle axle alignment
Pre-Delivery & Maintenance
2 bulletinsTitle: Service Portal iKNow Feedback Case Types Applies To: All
Frame Rail Straightness Inspection Procedure
Software & Calibration
2 bulletinsQLS Emergency Calibration Revert Process
Using Supplier Software to Check DTCs
Lighting
2 bulletinsNoncompliance recall 22503 has been released on certain LT series trucks built 06/19/2018 through 10/01/2018 with...
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feature code 0008TPP or 0008TUV (multi-function lamp).
Repair Procedures for Vehicles Struck by Lightning
Fuel System
2 bulletinsLT / ProStar Fuel Tank Unable to Fill; only sleeper models
LT / ProStar Fuel Tank Unable to Fill; only sleeper models
Air Bags & Safety
1 bulletinThe seat belt assemblies may not satisfy the requirements of FMVSS 210 / CMVSS 213.
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In the event of a vehicle accident, there is an increased risk that the shoulder D-ring bolt for the driver and passenger seats may break.