2019 International LT TSBs
299 Technical Service Bulletins across 16 categories
Categories
Engine
93 bulletinsThis article only applies to Models w/ 0016UZL Built Between 06/23/2014 05/11/2020 OR Models w/ 0016UZL w/ Safety...
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Recall 14516 Completed Reference the appropriate Technician Manual for models outside of this population. Safety Recall 14516 has been issued for units built before June 23, 2014. For LT and 2018+ LoneStar: If there is a complaint of the bunk blower turning off after an auto start event, the BCM needs to be updated to Data Version 323 or higher. The bunk blower turning off was only present in BCM Data Version 309 to Data Version 322 To properly diagnose the system, you must ensure the recall has been performed. Only the "Cold Loop" sealed refrigerant core PN # 2614669C1 is to be replaced when the refrigerant circuit fails. DO NOT REPLACE THE COMPLETE UNIT IF THE A/C IS NOT FUNCTIONING. Complete unit is not Warrantable Refer to the BASIC TROUBLESHOOTING below before replacing any components. This will help you identify which component is at fault or any electrical issues. Refer to PARTS INFORMATION to properly identify the parts that may require replacement The A/C portion of the system is listed below in the parts section. The 16UZL No-Idle HVAC system is designed to disengage when the engine is started, and can be turned on with the key in any position. This battery-powered no-idle HVAC system provides heating and cooling of the sleeper area without use of the vehicle engine. The system is comprised of the no-idle HVAC components located in the sleeper HVAC module, a separate fuel-operated coolant heater mounted under the sleeper, and four additional batteries housed in a second battery box. The no-idle HVAC system shares the air handling assembly and several major components with the truck's standard HVAC system. Most importantly, the shared evaporator core contains refrigerant circuits for both the no idle system and the truck's standard A/C system. With this configuration, some procedures required to service the no idle A/C system will require opening the refrigerant circuit of the truck's standard A/C system. Trucks equipped with the 16UZL No-Idle HVAC system have two separate HVAC systems (Standard Truck A/C and the MaxxPower unit); it is important to identify each clearly, so you are troubleshooting the correct system. Per the Operator's Manual page 10: Run the heater at least once a month during the year (for a minimum of 15 minutes).
This document will guide the user through the changes of the dielectric grease/coatings used in certain areas on all...
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International vehicles built after 1/8/2018. International's Electrical Engineering Team made this change to improve the longevity of the OEM coatings and to improve applications at the factory.
This document enables technicians to: 1.
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Accurately identify International A26B engine control systems. 2. Understand the programming requirements and system behavior. 3. Perform programming tasks independently without needing technical support.
This document enables technicians to: 1.
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Accurately identify International A26A engine control systems. 2. Understand the programming intricacies related to these systems. 3. Perform programming tasks independently without needing technical support.
This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature.
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Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 1037 to ensure continued compliance with greenhouse gas (GHG) regulations.
New CARB Idle Reduction Change Request
Engine replacements for all International engines will need to follow this procedure.
Feature code 0008TSJ for auto start stop is a feature that will allow you to preset values in the body controller to...
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allow the truck to start when the battery voltage or engine oil temperature reaches the preset value. The engine will then run for a preset time after battery voltage is within programmed value (if the engine started for low voltage) or the engine will run until oil temperature reaches a programmed value (if the engine started for oil temperature).
In some geographic areas, ambient temperatures reaching below 40F (4C), including high levels of humidity, an operator...
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may experience engine stalling, low performance, and/or poor aftertreatment performance. This is caused by condensation accumulating and freezing within the Charge Air Cooler (CAC); affecting air flow into the engine. This article lists currently available winter front covers that can be installed on the front grille and bumper to reduce cold air flow to the engine compartment.
This document guides dealer technicians through the programming process for an A26a (2017-2021) engine swap (both NEU...
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and new engines).
In some geographic areas, ambient temperatures reaching below 15F (-10 C), including high levels of humidity, an...
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operator may experience engine stalling, low performance, and or poor aftertreatment performance. This is caused by condensation accumulating and freezing within the Charge Air Cooler (CAC); affecting air flow into the engine. This article lists all the currently available winter front covers that can be installed on the front grille and bumper to reduce cold air flow to the engine compartment.
Title: Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure Applies...
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To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean Truck Check
Title: Replacing the Crankshaft Gear on S13 Engines
Title: Supplemental A26 MAF Fault Diagnostics Applies To: All A26 Engines
Title: How to Request a Horsepower Quote Applies To: All International and Cummins Electronic engines
Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or...
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Clean Idle Sticker, Clean Truck Check
The purpose of this document is to guide a user to resolve fault code 285 & 286 for Cummins engines.
This document will guide the user on what to do when they receive a fault code after programming an ECM on A 26A engines
Certain International vehicles built with A26 engines does meet the emission requirements for J1939-Stationary Test
Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or...
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PSI engine.
Rebuilding Cylinder Heads on Certain MaxxForce 11/13, N13, and A26 engines; 2010 to present.
A26 and S13 Fuel Gelling; only vehicles equipped with International A26 or S13 engines
No Idle HVAC run time shorter than expected - Bregstrom; Only Sleeper cab models with feature code 16UZL or 16VLN.
How to request a horsepower quote; all International and Cummins engines
Snap-On torque wrench requirement for all big bore engine connecting rod bolts; A26, MaxxForce 13, N13 engines
Removal and Installation of the Air Cleaner Assembly Cover and Air Filters; All Engines and only HX and LT series trucks...
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with feature code 012VCB or 012VBZ Air Cleaner Assembly
This Emissions Recall applies to truck models for which, per agreement with EPA and CARB, Navistar, Inc.
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provided an emergency calibration for International A26 engines when a DEF Quality Sensor (DQS) was not available. This action addressed the Diesel Exhaust Fluid (DEF) Quality Sensor failures in the field and the unavailability of parts due to the worldwide chip shortage. This recall is step two of this program designed to revert all affected vehicles back to the certified calibration and to provide them with the latest improved DQS and Coolant Control Valve (CCV) designs. Additionally, the emergency calibration and the restoration to the certified calibration with the latest improved DQS and Coolant Control Valve (CCV) designs have no effect on vehicle Emissions.
New air compressor incorporates an oil feed dowel O-ring.
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Only models equipped with 2010 and newer MaxxForce 11/13 engines, all N13, and A26 engines
Per agreement with EPA and CARB, Cummins, Inc.
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provided an emergency calibration for Cummins ISB, B6.7, ISL9, L9, and X15 engines when a DEF Quality Sensor (DQS) was not available. This action addressed the Diesel Exhaust Fluid (DEF) Quality Sensor failures in the field and the unavailability of parts due to the worldwide chip shortage. This recall is step two of this program designed to revert all affected vehicles back to the certified calibration and to provide them with the latest improved DQS and Coolant Control Valve (CCV) designs. Additionally, the emergency calibration and the restoration to the certified calibration with the latest improved DQS and Coolant Control Valve (CCV) designs have no effect on vehicle Emissions.
New Air compressor Incorporates an oil feed dowel O-ring; only models built with MaxxForce 11/13, N13, or A26 Engines
Rebuilding cylinder heads on certain EPA 2010 MaxxForce 11/13, N13, and A26 Engines
Cummins Programming guide and fault codes285 & 265; only vehicles built with Cummins B6.7, X15, or L9 engines
Starter diagnostics and warranty claim procedure for all engines and all chassis EXCLUDING vehicles equipped with PSI...
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engines or Cummins ISB engine with Allison transmissions
Rebuilding Cylinder Heads on Certain International MaxxForce 11/13 engines and all International N13 and A26 engines
Service Diagnostic Software (SDS) Template to enable Recall 22518 connecting rod knock detection software.
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Only vehicles with International A26 Engine
QLS Emergency ECM Calibration; only models equipped with Cummins B6.7, X15, L9, or International A26 engines
Recall 22518 SDS Template to enable Con-rod knock detection
A26 connecting rod replacement process; only models with A26 engines built before November 2019.
QLS Emergency Calibration.
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applies to 2016 and newer Cummins B6.6, X15, and L9 engines and all A26 engines
The connecting rod bushing over time may develop cracks or lose chunks of material, which could lead to connecting rod failure.
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Only models with A26 engine.
During high electrical demand, the cables that ground the batteries to the vehicle frame can carry the full system...
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current and may result in excessively hot battery ground cables and in some cases, battery post separation. Only trucks equipped with Cummins engines, feature codes 0008GXK, 0008GHJ and 0008GWY (high output alternators 275 to 375 amp output), and feature codes 0016UZL and 0016VLN (no idle HVAC), or 008XDM and 008XLD (DC to AC power inverter).
The Body Control Module (BCM) may have outdated software that could result in active Over The Air (OTA) programming to...
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not fully complete and result in an inoperative Engine Control Module (ECM). Only models with International A26 engine and feature code 10ADT, 10AEK, 10AEU, 10AEY, 10AEZ, 10AGB, or 10AGC (Telematics Communications Module).
Under certain conditions, the Engine Control Module (ECM) programming may not detect when the Exhaust Gas Recirculation...
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(EGR) flow exceeds the predetermined threshold resulting in not setting a fault code and activating the Malfunction Indicator Light (MIL). Only models equipped with International A26 engine.
International A26 engine fuel delivery pressure sensor and harness pigtail eliminated
Installing P/N 7104373C91 A26 Engine Sensor Harness
LINK ride height smart valve operation and troubleshooting guide
High Pressure Fuel Pump external leaks from weep hole.
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only trucks with 2010 MaxxForce 11/13L, all N13, or A26 engines
QLS Emergency Calibration; Models equipped with 2016 and newer Cummins B6.7, X15 and L9 engines or International A26...
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engine.
QLS Emergency Calibration; Models with 2016 Cummins ISX, A26 and EPA 2017 and newer Cummins X15, L9, or B6.7 engines
The Environmental Protection Agency (EPA) and California Air Resources Board (CARB) have approved an emergency...
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calibration to provide temporary relief from the global supply shortage of electrical components. When there is a communication fault in the DEF head unit / Quality Level Sensor (QLS) this temporary calibration will allow the vehicle to operate. The procedure in this document will include diagnosing the DEF head unit / QLS and if found to be defective will advise to install the temporary engine calibration if replacement parts are not available. Any vehicle that receives this calibration will be required to have it removed and a new QLS installed once parts become available, this will be managed through future communication.
Oil leaks at the Bottom of the Oil Filter Module; Only International A26, N13, or 2010 and newer 11 and 13 engines
Engine Oil Capacities.
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All International electronic engines 1994 to present and Cummins ISB, ISM, or ISX engines
QLS Emergency Calibration.
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Only models with EPA 2017 and newer Cummins X15, L9, or B6.7 engines
Snap-On torque wrench requirement for all big bore engine connecting rod bolt(s).
A26 Fuel Delivery Pressure Sensor (FDP) and Harness Pigtail Eliminated; only trucks equipped with International A26...
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engine
CPA BEAM RCT and Idle Test for A26 engine; only trucks equipped with International A26 engine
The connecting rod bushing over time may develop cracks or lose chunks of material that could lead to connecting rod...
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engine failure.
The battery ground cable may break at the frame connection resulting in loss of electrical power and unintended engine...
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shut down without warning.
The battery ground cable may break at the frame connection resulting in loss of electrical power and unintended engine shut down without warning.
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Unintended engine shut down without warning may result in a vehicle being stalled on the side of the roadway which could increase the risk of a vehicle crash.
A26, N13, and 2010 EPA MaxxForce 11 and 13 engine Auxiliary Programable Parameters
This document will guide the user through what is normal appearance for a NEU A26 replacement engine assembly.
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Only models built with International A26 engines.
1 channel CPA RCT test for A26 or CV 6.6L; Only trucks built with International A26 or 6.6 engines
7095496C3 EGR Bellows Heat Shield ID; only models equipped with A26 Engine
Replacement of the Charge Air Cooler (CAC) outlet hose to prevent a potential increase of particulate matter emissions from a potential hose failure.
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Only LT Series built 3 December 2018 thru 11 October 2019 with 2018 and 2019 model year Cummins X15 engines.
Fuel Filters, Winter Additives, and Blending Fuels for Cummins Engines
Foot Valve Air Leak- Bendix ATR6 Traction Control Relay Valve Diagnostics; Only Models with Cummins X15 engine and...
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feature code 04ECC air dryer
This document will guide the user through the proper use of the A26 Misfire Detection Session to determine cylinder...
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misfire count releted to the specific misfire DTCs.
DEF Coolant Line Leak Rear of Engine; only models with International A26 engine
The connecting rod bushing over time may develop cracks or lose chunks of material which could lead to connecting rod engine failure.
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Connecting rod failure in some cases can result in engine shutdown with minimal warning. A stalled vehicle in or near the roadway can increase the risk of a vehicle crash.
A26 Engine fault code SPN: 4364 FMI: 18 Supplemental Diagnostics; Only models built with A26 engine
A26 (engine) SPN: 4364 FMI: 18 Supplemental Diagnostics
A26 (engine) Fuel Gelling; Only models equipped with International A26 engine
Auxiliary Engine Speed Control Cannot Hold Engine Speed When Using Steering Wheel Switches
MaxxPower No Idle Battery-Powered A/C System Diagnostic Guide; Only sleeper cab models with feature code 16UZL
Identifying the Source of Oil Seen at the Lower Flywheel Housing Area.
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Only models equipped with Allison Transmission and International A26 or Cummins L9 engines
Engine Control Module (ECM) calibration update to reduce a false positive Malfunction Indicator Lamp (MIL) for Oxides of...
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Nitrogen (NOx) values when there is no malfunction with the NOx sensor or circuit.
Oil Capacities; All Electronic International Engines 1994 - Present.
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Cummins ISB, ISM & ISX
LT A26 Cold Side CAC Hose Rupture.
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only models with A26 engine and built on 06/01/2018 and after
Replacement of the Charge Air Cooler (CAC) outlet hose to prevent a potential increase of particulate matter emissions from a potential hose failure.
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Only models with A26 engine
Installation of a longer engine accessory drive belt to improve drive belt tensioner life.
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Only models equipped with Cummins X15 engine.
Calibration update to protect the aftertreatment system when a Charge Air Cooler (CAC) hose fails.
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Only models equipped with International A26 engine
Certain vehicles built 01 January 2019 thru 15 March 2019 with an International A26 engine may be susceptible to a...
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Charge Air Cooler (CAC) hose failure.
LT A26 Cold Side CAC Hose Rupture; only LT models built with A26 engine
Hadley Smart Valve Troubleshooting Guide
Wabco OnGuard Software Update; Only 500k baud rate Units with Wabco OnGuard with Cummins Engines built before 9-24-2018.
Installing the Racor GreenMax Primary Fuel Water Separator in Place of the Davco 382; Only LT and RH Series built with...
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A26 engines
Under certain conditions, the Engine Control Module (ECM) calibration may not function properly and may result in a...
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Diesel Particulate Filter (DPF) overload condition and an increase in regulated air pollutants; only models with 2017 and 2018 MY A26 engine
Fuller Advantage Series Transmission Power and Ground; only models with A26 or Cummins X15 engines
Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure
ISB Starting System Diagnostics; Only models built with cummins ISB engines
Engine Oil Capacities All Electronic International Engines 1994 - Present.
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Cummins ISB, ISM & ISX
The air compressor discharge line may contact the fuel lines to the fuel filter resulting in heat damage to the fuel lines.
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Heat damage to the fuel lines could cause the lines to rupture resulting in a fuel leak; only with with Cummins ISX engines and feature code 0004SPJ (Wabco 37.4 air compressor).
Urea Quality Sensor (UQS) Supplemental Diagnostic and Service Information; only models with SCR Aftertreatment system...
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and N9, N10, N13, A26 or Cummins ISB, ISL, ISX engines built from January 2016
Other
57 bulletinsSome interaxle shafts (the driveshaft connecting 2 drive axles) utilize special phasing.
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This is by design to reduce torsional vibrations. See Dana/Spicer letter here & Meritor here.
This document will guide the user through troubleshooting steps to submitting a case file for a horsepower request.
The purpose of this article is to describe all aspects of the A26 Connecting Rod Replacement Repair Processes.
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To address an A26 connecting rod supplier quality spill, Navistar is streamlining quality repair strategies to help avoid customer disturbance. Navistar is implementing connecting rod replacements which results in less downtime and damage avoidance.
This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes.
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(Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)
Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles
Title: Fan belt replacement guidelines for frayed edges Applies To: All Models
Title: Parameters for 16UZL with 16VKW Applies To: Vehicles with both feature codes 16UZL and 16VKW
Switch Pack Programming Troubleshooting Information
Title: Connecting an Auxiliary APU to the S13 Coolant System
Title: Supplemental A26 MAF Fault Diagnostics
This article will call out those VINs that are equipped with the shim, and if and when the shim should be used as a...
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field repair solution.
This document is used to help guide through fault codes.
This document will guide the user how to addresses chassis lean conditions on all chassis.
This document will provide the user with cleaning options and procedures for aluminum bright work parts that become...
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stained or tarnished.
J1939 Data Link Source Address Information
Diagnosis of chassis wander complaints.
J1939 Data Link Source Address Information
J1939 Data Link Troubleshooting
Auto Start Stop Information and troubleshooting; Only LT with feature code 08TSJ
Telematics installation guidelines - Only units with 500K data link
J1939 Data link source address information
Pico Scope CCOS (Crankcase Separator Test)
LT A26 Cold Side CAC Hose Rupture
PicoScope Test One Channel RCT
PicoScope Test Resistance and Ohmmeter
PicoScope Test for Datalink (CAN) Health Shorts & opens
Side mounted cab extender fins that provide more flexibility during trailer contact.
J1939 Data Link Source Address Information
J1939 Data Link Troubleshooting
How to obtain As built parameter list
A26 Connecting Rod Replacement Process
SiriusXM Reception Issues with Film Antenna in Hi-Rise Sleeper
Cab Lean Concern
Driveline Information Center and Troubleshooting Procedures
Dielectric Grease Change
Cleaning and Disinfecting Trucks and Buses
Lytx Video Monitoring Camera Inoperative; only LT series equipped with Lytx Camera System
J1939 Data Link Troubleshooting
LT Charge Air Cooler Hose Identification
LT RH HV MV Wire Terminal Information
LT CRX50 Refrigerator Diagnostics.
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Only models Equipped with the CRX50 Refrigerator
LT A26 Cold Side CAC Hose Rupture
J1939 Data Link Source Address Information
SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolant Lines or Inverted DEFTHV
City Horn Difficult to Active
Wire Terminal Information
LT; Grille Chrome Plating Delamination
Only models built with Cummins X15; Fault Code 7125
vibration at highway speeds; only vehicles with low miles
Auto Start Stop Information and Troubleshooting; only models with feature code 08TSJ
Driveline Information Center and Troubleshooting Procedures
Auto Start Stop Information and Troubleshooting; only models with feature code 08TSJ
Hendrickson Assembly Instructions; Transverse Torque Rods
Wire Terminal Information
Telematics Installation Guidelines; only Units with 500K Data Link
vibration at highway speeds
NEW Ultrasonic DEF Tank Sending Unit; only models with SCR Aftertreatment system.
Electrical
37 bulletinsCertain International trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous...
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fault codes after a vehicle sits for 2 or 3 days.
Certain International trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous...
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fault codes after a vehicle sits for 2 or 3 days.
This document provides: Steps to take when switch pack programming fails, or when switch pack disappears after body...
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control module update Sample scenarios Additional information to assist readers in understanding DLB switch pack programming
Title: Battery Disconnect Switch Replacement - Best Practices Applies To: All Models with Battery Disconnect Switch
This document details the procedure that must be followed to ensure proper alternator troubleshooting.
This document covers battery diagnostics, maintenance and storage requirement.
LT & RH aftertreatment PDM F2 fuse falling out or cracking.
Aftertreatment PDM F2 fuse falling out or cracking.
Corroded TPMS Receiver / Repeater Module Connectors; only models equipped with feature code 16VLS or 16VVM
General Wheel Speed Sensor Troubleshooting
Fifth Wheel Unlock - Trailer Lamp Detection Calibration.
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Only models equipped with BCM feature code 597017
N2 telematics module not communicating with OCC systems.
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Only models built with feature codes 10ADT, 10AEY, 10AEU, 10AEZ, 10AGB, or 10AGC built from 04/04/2019 through 11/01/2022.
LT Truck headlight harness inspection and repair; only units built prior to 04/11/2022
PicoScope Wheel Speed Sensor Test
PicoScope Test - Battery Loss of Charge - Parasitic Draw Test
PicoScope Test 5V & 12V Intermittent Open and Short circuit diagnostics
The positive battery cable to the inverter may chafe on the side skirts and over time could result in an electrical...
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short to ground; only trucks built 02/10/2017 thru 02/25/2022 with a power inverter installed by Navistars Truck Specialty Center
New or replacement body control Module (BC,BCM) not detected; Gen 4 BCM
General wheel speed sensor troubleshooting
Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics
Multi Module Programming Information for In-Cab Modules
Multi Module Programming Information for In-Cab Modules
The coolant level sensor may cause a false low coolant level warning when the coolant level is at a correct level.
Ambient Air Temperature (AAT) Sensor Faults/Location/Diagnostics
Multi Module Programming Information for In-Cab Modules
Multi Module Programming Information for In-Cab Modules
Certain LT Series and ProStar trucks equipped with feature codes 0016VKW and 08TSJ (Auto Start / Stop and Climate...
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Control) may experience a starter no-crank condition in auto start operation.
Starter power connection cleaning
Build to VIN Wiring Harnesses
Starter power connection cleaning
Build to VIN Wiring Harnesses
Tool Instruction - BCM Programming Harness
Body Builder Accessories Backfeeding Ignition Voltage
Multi Module Programming Information for In-Cab Modules
Batt2 Load Shed Relay Failure / Diagnostics
Starter programming update; only LT with Auto Start Stop
HVAC fault 2609-19 with 4th Gen BCM; Only models equipped with 4th generation BCM
Body & Paint
31 bulletinsIn some instances, the driver's or passenger's door pod may become unresponsive, where it will not respond to any manual...
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inputs from the driver or passenger. In some of these situations, it is possible for this symptom to be present without any fault codes becoming active. This article will guide the user through performing a hard reset of a door pod, which can restore the door pod to its operational condition, thereby avoiding the need for replacement. The steps in this article should be performed BEFORE diagnostics are completed for any active faults.
This article addresses chassis lean conditions on all chassis.
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This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes in blue will help you to determine the source of the lean and identify the action and parts required to correct the lean.
Hood guide installation
Cab water leak trouble shooting tips
Primer recommendation for matching textured panels to smooth panels for field repairs
Textured surfaces on painted plastic bumpers, chassis side skirts, and fender extendtions
Water leaks past plastic vapor barrier sheet in the inner cavity of the cab entry door
Cab water leak troubleshooting tips; HX with steel cab only
Cab water leak troubleshooting tips
Aftertreatment Clamp Corrosion; Single Can Aftertreatment Systems
Day cab roof air deflector causing loud vibration noise at highway speed
Sleeper bunk cabinet door latch installation and adjustment
Programming Procedure for Center Panel Switch Packs
Programming Procedure for Center Panel Switch Packs
Programming Procedure for Center Panel Switch Packs
Programming procedures for the center panel switch packs has changed.
Windshield Replacement on trucks equipped with Lane Departure Cameras; Only RH, LT, and Medium duty with feature codes...
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008TTG, 0008TPU, 0008TTT, 0008TTU
Day Cab Roof Air Deflector Vibrates against Cab Roof; only models with P/N 4067947C92 Roof Air Deflector
Water Leaks Past Plastic Vapor Barrier Sheet in the Inner Cavity of the Cab Entry Door
Wind noise at upper side of cab door due to door out of alignment
Cab Door Latch Stuck, Door will not open
Body Controller Updates for 500k Baud Data link
Cab Door Latch Stuck, Door will not open
Cab Water Leak Troubleshooting Tips; Excluding 9000i, PayStar(HX), CityStar, or LoadStar
The First Check to make when Troubleshooting any Body Controller or ESC Issue
Chrome Door Mirror Glare; only models built February 2019 and prior
Hood Gap and Alignment Tolerances
Heated Mirror Timer Programmable Parameter; only models with feature code 0597006 and built prior to January 23, 2019
Loose, Missing, or Damaged Glass in the Hood Mounted Mirror
Loose, Missing, or Damaged Glass in the Hood Mounted Mirror; Only LT model trucks
Hood Gap and Alignment Tolerances
Transmission
22 bulletinsThis document is to notify the field of an issue with BCM that causes various electrical system concerns after the vehicle sits for 2-3 days.
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This can affect all LT, RH, MV, HV models, 2021MY and up HX, 2024MY and up CE Bus with BCM kernel version 752, 753, and 754. Vehicles built or updated with DLB between 6/1/25 and 11/4/25 are suspected of having these kernels installed on the BCM. The most common complaint is that the steering wheel switches do not function, which, depending on the vehicle model and options, can cause the bus door, pupil warning lights, radio controls, marker interrupt, and cruise control to stop working. Other complaints can include short circuit faults from multiple sensor circuits attached to the BCM setting at the same time, the vehicle will not go into gear, the headlights are stuck on, the brake lights are stuck on, or the parking brake alarm is sounding (horn chirping) with the parking brake set. As of 11/4/25, these symptoms can be resolved by updating the BCM to kernel 755 or later with DLB.
Title: S13 Gear Housing Leak (By The Air Compressor) Applies To: S13 Integrated Powertrain LT RH HX
Title: Steering Gear Seal Repair Guidelines Applies To: Steering gears
This document will guide the user how to properly diagnose or repair a truck equipped with a Sheppard's steering gear...
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with Auto Relief Plungers.
Power Steering Diagnostics Flow / Pressure Specifications For Power Steering Gears and Power Steering Pumps
Recalibrate Transmission Control Unit (TCU) software to improve Linear Clutch Actuator (LCA) performance and mitigate...
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possible transmission service lamp and / or no gear engagement from neutral.
Power Take Off (PTO) Programming on LT, RH and LoneStar Models with the Eaton Endurant Transmission; only models with...
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feature code 13GZD, 13GYY, 13GYZ, 13GZA, 13GZB, or 13GZC
Fuller Advantage Series Transmission Power and Ground
LT, RH- Hydraulic Clutch Routing and Clipping
LT with Fuller Advantage Series Transmission Power and Ground
International; HV, HX, LT, MV, RH, LS, ProStar, TranStar, WorkStar; It is possible for an internal clutch finger to fail...
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after Safety Recall 18518 was completed. This campaign is only for this failure mode and these conditions. Clutches that are replaced under this field campaign but do not exhibit this type of failure will have the warranty claim charged back to the servicing location.
Power Take Off (PTO) Programming on Models with the Eaton EndurantTransmission; only with feature codes 13GZD, 13GYY,...
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13GYZ, 13GZA, 13GZB, or 13GZC
Hydraulic Clutch Diagnostic & Service Information
Power Take Off (PTO) Programming on Models with the Eaton Endurant Transmission; Only with feature code 13GZD, 13GYY,...
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13GYZ, 13GZA, 13GZB, or 13GZC
Heavy Duty Clutch May Not Acheive Full Departure
ECA Clutch Departure
Eaton Bulletin for their ECA Clutch issue referenced from IK1100033 and IK1100034
An internal component within the clutch assembly may fail, which in special circumstances could inhibit clutch...
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disengagement resulting in the transmission to not achieve neutral when commanded by the driver.
EATON ECA Clutches - Refer to CLIB0034
EATON ECA Clutches - EATON document referenced from IK1300170
Transmission Stuck In Gear (mis-shift) During 8 - 7 Downshift, Only models with with Eaton EN3, EC3, or EA3 Automated...
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Manual Transmissions
Ultrashift 1321-14 Missing Wire for Crank Signal Feedback; Only models with Ultrashift transmission
Fuel System
13 bulletinsThis document will guide the user through supplemental fuel system diagnostics on 2017 A26 ESN 4500000 - 4599999.
This document will guide the user through the parts and information related to A26B resonator removal and EGR cross-over...
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tube installation.
This document will guide the user through diagnosing the fuel/soot mixture found in the EGR system.
Title: Export Recalibration Process & Emissions Label - A26 Applies To: Service Manager, General Manager, Technicians.
A26 & S13 Fuel Gelling
Certain International LT, HV and RH Series trucks may have the incorrect EGRV mounting bolts installed.
Winter Fuel Or Additive Use Required Pop-Up Message
LT / ProStar Fuel Tank Unable to Fill; only sleeper models
LT / ProStar Fuel Tank Unable to Fill; only sleeper models
Replacement of the Charge Air Cooler (CAC) outlet hose to prevent a potential increase of particulate matter emissions...
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from a potential hose failure.
The rear exhaust hanger bracket may crack and over time, may cause the forward hanger bracket to crack and in some cases...
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may result in partial or full separation of the exhaust tail pipe from the vehicle; only models with 73 inch sleeper cab and feature code 07BKP or 07BKR (Exhaust system with horizontal aftertreatment devise and horizontal tailpipe mounted on right side).
Identifying customer HVAC performance concerns / Evaporator Freeze up
The fender splash panel may contact the inlet fuel line fitting to the fuel / water separator resulting in a rub...
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condition that could cause abrasion damage to the fitting.
Infotainment
9 bulletinsThis tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files.
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It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.
Radio Diagnostics and Information
Driver Information Display (VIS/DID) screen fails to boot up.
NEW Ultrasonic DEF Head Unit; All SCR vehicles
NEW Ultrasonic DEF Head Unit available; Only models equipped with SCR Aftertreatment.
NEW Ultrasonic DEF Head Unit; Only vehicles Equipped with SCR
NEW Ultrasonic DEF Head Unit; only models equipped with SCR Aftertreatment
NEW Ultrasonic DEF Head Unit
Radio Diagnostics and Information
Steering
8 bulletinsTitle: S13 New Power Steering Tube Support Brackets
Steering Shake, Shimmy, Shudder, Wobble, Steering Vibration; only models built with 14K weight rated axles or lower
Steering Shake, Shimmy, Shudder, Steering Vibration; Only ProStar / LoneStar and LT / RH with 14k front weight rated...
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axles and below
Steering Shake, Shimmy, Shudder, Steering Vibration.
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Only models with14k front weight rated axles and below
Steering intermittently goes into a shimmy after hitting a bump.
Steering Shake, Shimmy, Shudder, or Steering Vibration; only with 14k front weight rated axles and below
Steering Shake, Shimmy, Shudder, Steering Vibration; only models with 14k front weight rated axles and below
Steering Shake, Shimmy, Shudder, Steering Vibration; only models with 14k front weight rated axles and below
Brakes
6 bulletinsThis document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and...
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windshields using an ultrasonic sound detector.
This document is to guide users to eliminate brake pedal rattle noise.
Horizon Cab Door Field Replacement and the Side Window Air Deflectors.
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NOTE: This article will only be applicable to cabs with the deflector mounted on the door pillar. If the cab has the deflector at the windshield, this article does not apply.
Bendix EC80 Blank Module Replacement Program; This document will guide the user through selecting the correct ABS module...
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when it has been determined a replacement is needed. Only Models with EC-80 ABS Controller
The spring actuated parking brake chamber may have been improperly crimped to the service brake chamber section of the...
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brake chamber assembly resulting in an air leak in the service brake and possible separation of the spring brake chamber.
Units with feature code 29WAY (Brake drums - rear), 504312 (Slack adjusters, self-adjusting - rear), and 504455 (Brake...
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linings - rear) may cause brake drum drag resulting in elevated drum temperatures. Continued brake drum overheating over time could result in a portion of the brake drum separating from the vehicle during operation and hitting another vehicle resulting in a vehicle crash.
Tires & Wheels
6 bulletinsTire Pressure Monitoring system; Feature Codes 16VLS, 16VUY, 16VVA, 16VVM, or 16VUZ
Tire Pressure Monitoring systems (TPMS); Only LT, RH, HV, HX, or MV series trucks with feature code 16VLS, 16VUY,...
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16VVA,16VUZ, or 16VVM
Cab Components That Reduce Wheel End Vibration Complaints
Cab Components That Reduce Wheel End Vibration Complaints.
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NOTE: Lonestar Day Cab Only
Feature 16VLS Tire Pressure Maintenance System (TPMS)
Suggested alignment target values when performing a vehicle axle alignment
Software & Calibration
4 bulletinsUpdate to International Preventative Maintenance
QLS Emergency Calibration Revert Process
QLS Emergency Calibration Revert Process
Using Supplier Software to Check DTCs
Lighting
4 bulletinsNoncompliance recall 22503 has been released on certain LT series trucks built 06/19/2018 through 10/01/2018 with...
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feature code 0008TPP or 0008TUV (multi-function lamp).
Lane Departure Warning Alert Active with Turn Signals On; Only models equipped with Lane Departure Warning
Repair Procedures for Vehicles Struck by Lightning
Electronic Gauge Cluster Warning Lights in LT and RH After Cluster Replacement; only built without Electronic Stability...
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Control Cluster
HVAC & Climate
3 bulletinsTitle: A/C Refrigerant and Oil Capacities Applies To: All current models
A/C Refrigerant and Oil Capacities
A/C Refrigerant and Oil Capacities
Suspension
3 bulletinsThis document reminds technicians of the critical relationship between the truck's suspension and the driveline operating angles.
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The information applies to diesel, gas, and electric vehicles.
Suspension Lean Diagnostics; All models
Improved Bushings for Hendrickson Torque Rods
Pre-Delivery & Maintenance
2 bulletinsTitle: Service Portal iKNow Feedback Case Types Applies To: All
Frame Rail Straightness Inspection Procedure
Air Bags & Safety
1 bulletinThe seat belt assemblies may not satisfy the requirements of FMVSS 210 / CMVSS 213.
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In the event of a vehicle accident, there is an increased risk that the shoulder D-ring bolt for the driver and passenger seats may break.