2012 Infiniti Qx56 TSBs

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?Timing Chain?.

calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.

and There is a noticeable lack of power when accelerating in traffic, particularly in HOT weather. ACTIONS 1. Reprogram the ECM, if necessary. 2. Perform Engine Fan Coupler function inspection. - With engine temperature between 80-95C (176-203F), confirm that Cooling Fan speed responds to the commands of the ECM with the procedure starting on page 10. 3. Replace the fan coupler, if necessary. See this bulletin for further detail.

DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.

attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.

ACTION: Use a punch to seat the block ball plug in the hole (refer to the Service Procedure). See this bulletin for further detail.

Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.

(RF) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device (e.g. aftermarket alarm system) is transmitting at the same time as an I-Key, it can interfere with the I-Key signals being received by the BCM. If there is interference with I-Key signals, the following symptoms may occur: - The I-Key is not detected, causing: - The engine to not start (no response when the Stop/Start button is pressed) - "I-Key System Error" displayed in the instrument cluster - "No I-Key Detected" displayed in the instrument cluster - Intermittent operation of the buttons on the remote (Key FOB). - Intermittent operation of the door request switches. If a vehicle has experienced the above symptoms, or a customer has reported the above symptoms, refer to Supplemental Diagnosis / Information in this bulletin. See this bulletin for further detail.

- The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.

original preset memory position after the vehicle is shifted into reverse, and then shifted back into drive. * Return position of mirrors drifts farther and farther from original memory preset as mirror is cycled from the drive to reverse positions (cumulative). * With vehicle in park and engine turned off, the Seat and Steering Wheel do not move when exiting vehicle. ACTION: Replace Left Power Seat Control Unit with new part listed in PARTS INFORMATION in this bulletin. See this bulletin for further details.

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The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.

The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.

is conducting a special parts collection activity on certain specific 2011-2012 QX56 (Z62) vehicles to replace the driver side airbag module free of charge. These vehicles are not subject to a recall. Instead, INFINITI is collecting a limited number of modules for engineering study. INFINITI will be notifying owners and asking them to participate in this important parts collection activity. As an incentive for participation, INFINITI is offering a complimentary oil and filter change for participating clients. NOTE: Clients should be informed that this parts collection activity is time-limited. Once a sufficient number of in-use modules has been collected, this activity will end. ***** What Retailers Should Do**** 1. Verify if vehicles are eligible for this parts collection activity using Service Comm or DBS National Service History Open Campaign I.D. PC712. 2. Retailers should use ITB19-023 to service any QX56 vehicles subject to this activity. 3. The service department should submit the applicable warranty claim for the action(s) performed so the campaign can be closed on Service Comm and release the vehicle.

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diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.

The APPLIED VEHICLES section has been updated. No other changes have been made. Please discard all previous versions of this bulletin.

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Voluntary Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

-Infiniti Service Campaign Bulletin ITB16-015 for Service Campaign P6305 was originally issued on May 5, 2016. -Service Campaign ID # P6305 is no longer active. -Repair orders opened after February 27, 2018 are no longer eligible for reimbursement under Campaign ID #P6305. -Please discard previous versions of ITB16-015.

Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

Voluntary Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

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The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.

THE CLAIMS INFORMATION SECTION HAS BEEN REVISED. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. INTRODUCTION INFINITI IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN ON CERTAIN 2011-2013 QX56 AND 2011-2013 M56 VEHICLES TO REPLACE THE TIMING CHAIN. THIS SERVICE WILL BE PERFORMED AT NO COST TO THE CUSTOMER FOR PARTS OR LABOR."

RATE TIMES AND INCLUDES ADDITIONAL QUESTIONS & ANSWERS IN THE FREQUENTLY ASKED QUESTIONS (FAQ) SECTION SUCH AS: - AN EXPLANATION REGARDING THE FLAT RATE TIME CHANGE - WHAT TO DO IF THE RETAILER IDENTIFIES ADDITIONAL PARTS ARE FOUND THAT ARE EXCESSIVELY WORN OR DAMAGED DUE TO THE TIMING CHAIN - WHAT TO DO IF THE CLIENT HAS ALREADY HAD THEIR TIMING CHAIN REPLACED ***** CAMPAIGN SUMMARY ***** INFINITI IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN ON CERTAIN MY 2011-13 QX56 AND M56 VEHICLES TO REPLACE THE ENGINE TIMING CHAIN, GUIDES, AND CRANKSHAFT SPROCKET. IN SOME OF THE AFFECTED VEHICLES, THE TIMING CHAIN MAY DETERIORATE OVER TIME AND DISTORT. IF THIS OCCURS, CLIENTS WILL HEAR ABNORMAL NOISES FROM THE ENGINE, WHICH MAY SOUND LIKE A RATTLE OR TICKING. IF THE ABNORMAL ENGINE NOISE CONTINUES, OVER TIME THE ENGINE COULD BE DAMAGED. INFINITI IS PERFORMING THIS REPAIR AT NO CHARGE TO AFFECTED CLIENTS FOR PARTS OR LABOR TO HELP ENSURE CONTINUED SATISFACTION WITH THEIR INFINITI VEHICLE. INFINITI IS COMMITTED TO A HIGH LEVEL OF PRODUCT SAFETY, SERVICE AND SATISFACTION FOR INFINITI OWNERS AND IS WORKING WITH ITS RETAILERS TO PROMPTLY ADDRESS THIS ISSUE. ***** WHAT RETAILERS SHOULD DO ***** TO ENSURE CLIENT SATISFACTION, RETAILERS ARE ASKED TO PERFORM THE FOLLOWING REPAIR PROCEDURE PRIOR TO SALE OF PRE-OWNED AND NEW (IF APPLICABLE) INVENTORY."

INFINITI IS CURRENTLY REVISING THE FLAT RATE TIMES FOR THIS CAMPAIGN. INFINITI EXPECTS TO HAVE THE STUDY COMPLETED THE WEEK OF JULY 4TH, AND WILL ISSUE A COMMUNICATION WHEN QX56 CLAIMS SUBMISSION CAN RESUME. INFINITI REQUESTS RETAILERS REFRAIN FROM SUBMITTING QX56 CLAIMS UNTIL AFTER NEXT WEEKS ANNOUNCEMENT TO AVOID DELAYS IN PROCESSING. INFINITI EXPECTS TO ADDRESS THE REVISED FLAT RATE TIME AND HOW PREVIOUSLY PAID CLAIMS WILL BE ADJUSTED, IF APPLICABLE, IN NEXT WEEKS ANNOUNCEMENT.

IF THE NOISE DOES NOT INCREASE WITH ENGINE SPEED, THE TIMING CHAIN SYSTEM MAY NOT BE THE CAUSE. *JS UPDATED 10/29/2013 *JS

*JS

cannot be performed, (continued on the next page)D

Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.

ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit Mode. b. The "Extended Storage Switch" (if equipped) is in the "Customer Delivery" position (pushed in). - The Extended Storage Switch is located on the fuse block that is located in the interior of the vehicle. 2. Confirm the customer is familiar with the HomeLink programming procedure located in the vehicle?s owner?s manual. 3. Test HomeLink operation with special tool HomeLink Transmitter Tester J-41540. See this bulletin for further detail.

(LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.

- Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.

Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.

Reprogram the ECM (if needed). 2. Replace three way catalyst and A/F sensor. See this bulletin for further detail.

- When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.

This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.

"RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.

AND Fuse # 14 is found open (or "blown"). NOTE: This issue applies to both captain and bench type second row heated seating. ACTION: 1. Repair the right side second row seat: a. Clean off welding spatter on the seat hinge (the cause of harness damage), and then apply protective covering on the seat hinge. b. Repair the damaged seat harness wiring or replace the seat harness as necessary. - For repairs, refer to SERVICE PROCEDURE starting on page 3. See this bulletin for further detail.

The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.

P0133 / P0153, P2A00 / P2A03, P1148 / P1168 OR Any of the following DTCs are stored in the ECM as a result of one of the A/F sensors: - P0300 - P0308, P0171 / P0174, P0172 / P0175 ACTION: 1. Replace the A/F sensor that relates to the stored DTC(s) (B1 and/or B2). 2. Refer to step 7 in the SERVICE PROCEDURE to confirm if ECM reprogramming applies. 3. If it applies, reprogram the ECM. See this bulletin for further detail.

ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. See this bulletin for further detail.

to use the correct size wheel centering collet (do not use a cone). - Make sure to use a flange plate and stud set to secure the tire/wheel assembly on the balancer (do not use a cup). - Perform proper wheel mounting and centering checks. See this bulletin for further detail.

vehicles to prevent the fuel pump pressure from becoming higher than design specifications and illuminating the MIL light.

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Please discard previous versions of ITB15-024.

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versions of this bulletin The announcement from earlier this morning (September 6, 2019) has been revised to include: o The part number listed in the Parts section of Release Schedule below has been revised to K8510-1LC0B

reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. Refer to SERVICE PROCEDURE on the next page. HINT: OCS may also be referred to as ODS. 2. Perform 75-zero RESET.

tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.

to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)

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MODEL 2012 QX56. *PE

CAUSES THE RAIN SENSOR, WHEN WIPER LEVER IS PUSHED DOWN, TO EITHER MAKE A SINGLE STROKE OR OPERATE UNEXPECTEDLY. NO MODELS OR MODEL YEARS LISTED. *PE

NO MODELS LISTED. MODEL YEARS 1998-2013. *PE

*JS

MODELS QX56. *PE

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The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.

breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.

off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.

In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain,iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.

some conditions that may cause this: * Is DTC B2420 set as "current" in the back door control unit? If the auto back door "CLOSE SW" (close switch) state does not change from ON to OFF after 3 attempts to close the auto back door, B2420 will be set and the auto feature will be disabled. Please see this bulletin for further details.

Until the related Electronic Service Manuals (ESM) are amended, use the information in this bulletin. - Other than noted, all other procedural steps in the ESM remain the same. See this bulletin for further detail.

Please discard previous versions of ITB12-043.

notifying retailers of a proposed class action settlement (Nelson v. Nissan North America, Inc., Case No. 3:17-cv-01114 (M.D. Tenn.)), concerning paint peeling on INFINITI QX56 vehicles. The announcement provided a copy of notices sent to affected owners. A court hearing occurred on December 19, 2019 and the proposed settlement was approved by the presiding court for owners of pearl white INFINITI QX56 produced between November 20, 2009 and December 12, 2012. Owners of eligible vehicles will receive a notification of the settlement from the third party settlement administrator indicating their eligibility for the following: - Warranty extension of 48 months and unlimited miles to their current 48 month/60,000 mile new vehicle limited warranty for a total of 96 months/unlimited mile warranty coverage for the pearl white paint for delamination. - The paint warranty extension will allow for a one-time full vehicle repaint (subject to a client copayment). - Eligible owners can also obtain coverage for rental car ($600 max) arising from the repaint. - Eligibility for INFINITI's Vehicle Purchase Program (A-Plan) until April 30, 2020. Settlement details for this warranty extension can be found at the following website: www.vehiclepaintsettlement.com

occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.

This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

*PE

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THE TITLE AND IF YOU CONFIRM SECTION HAVE BEEN REVISED. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN.

The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.

Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.

Control Unit on an Applied Vehicle. Previously, TECH LINE would need to be contacted to confirm (or assist with) diagnosis and the proper repair prior to ordering an A/V control unit. This process has been suspended.

Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.

"choppy" or "clipped." - Calculating Route" takes an extended period of time (2-5 minutes) to complete. - Could not find a route" displays when attempting to calculate a route. - Voice Recognition sequence takes too many steps. - Voice Recognition has difficulty recognizing voicetags. - The Navigation system reboots. - XM NavTraffic is slow to report. - "Handset Phonebook" access is slow. - Caller ID is not available when a hands-free call via Bluetooth is in progress and another call comes in. ACTION 1. Perform steps 1-7 of Check Navigation Program Version in the Service Procedure to verify whether or not this bulletin applies. 2. If this bulletin applies, Follow the Service Procedure to load the Reprogramming Software DVD referenced in the Parts Information section. See this bulletin for further detail.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Discard previous versions of ITB11-066.

for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.

No other changes have been made. Please discard previous versions of this bulletin.

reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.

LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTINGS OF THE AUDIO/VISUAL/NAVIGATION SYSTEM OR THROUGH THE "COMBINATION METER SETTINGS" DEPENDING ON THE VEHICLE MODEL, YEAR, AND TRIM LEVEL. *JS

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.

See Amendment History on the last page. Please discard previous versions of this bulletin.

We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty

announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty

Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.

fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.

The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.

nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.

MODEL YEARS 2012 AND UP. NO MODELS LISTED. *PE

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM with CONSULT-III plus ONLY. See this bulletin for further detail.

protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.

of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.

The channel switch is on the headphone ear pad case. If a person is sitting on the left side (driver side) of the vehicle and their headphones are set to Bch, the headphones may have static or intermittently operate (cut in and out). OR If a person is sitting on the right side (passenger side) of the vehicle and their headphones are set to Ach, the headphones may have static or intermittently operate (cut in and out). NOTE: If the headphones are set to the "correct channel" for the seating position, but still have static or do not operate, check the condition of the "AAA" headphone batteries located under the left side headphone cover. Do not replace the headphones for the above issues. See this bulletin for further detail.

provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.

ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.

Device (ASCD) to "not set" and/or DTC P0605 (ECM) to store. See this bulletin for further detail.

qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.

Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.

MODELS 2007-2013 INFINITI. *PE

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.

Customer report may include: Voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Reprogram (reconfigure) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.

any reason, use only Genuine NISSAN Transfer Fluid (P/N 999MP-TF0870P). Using transfer fluid other than Genuine NISSAN Transfer Fluid or its equivalent will damage the transfer, which is not covered by the INFINITI new vehicle limited warranty. Order this item through the Infiniti Maintenance Advantage program: Phone: 877-INF-IMA1 (877-463-4621), order online via the link on www.NNAnet.com>Workspace tab>Parts and Service Section>Click on "Maintenance Advantage", or order direct at www.nissantire.com. See this bulletin for further detail.

part of the rear combination lamp lens. - This is a normal condition. - The water drops should disappear over time when the lamp is in a dry environment. - Refer to the images on page 2 of this bulletin for examples of a normal water drop condition. - Do not replace any parts for this condition. See this bulletin for further detail.

The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.

Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.

etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.

The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

AND ARE SERIOUSLY DAMAGED AND NOT GUARANTEE OR WARRANTY THE MODIFIED WHEELS OR PERFORMANCE. MODELS ALL. NO YEARS LISTED. *PE

*JS

These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.

See this bulletin for further detail.

All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.

The new service part (B in Figure 1) is visually different, but is a direct replacement for the original equipment part. IMPORTANT: See page 2 for the procedure to inspect the cap bolt service part for excessive stretch. If replacement of a single connecting rod cap bolt is indicated for any given connecting rod, both connecting rod cap bolts of the affected connecting rod must be replaced as a set.

the front passenger seat empty. Front passenger air bag status light is ON (illuminated) with an adult sitting in the front passenger seat. Seat belt warning light is ON (illuminated) with the front passenger seat empty (driver seat belt is buckled). Supplemental air bag warning light is flashing but no Air Bag DTCs are stored. ACTION 1. Visually check the front passenger seat and seat rails for any structural damage. 2. Visually check the front passenger seat for any items in the seat pockets, or any items on, under, or hanging from the seat (front, back, and sides). 3. Replace the OCS control unit. 4. Perform Zero Point Rest and check for DTCs. See this bulletin for further detail.

ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.

*KB

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.

Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.

Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: - Automatic Drive Positioner (includes driver seat, steering column, and mirror position memory) - Audio (station presets, etc.) - Auto air conditioning and heating (retains the last temperature and mode setting for each Intelligent Key user) - Navigation system (retains the last settings [e.g., Birdview] and clock display preference for each Intelligent Key user) See this bulletin for further detail.

trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.

ACTION: Apply Molykote M77 grease (P/N 44003-7S000) to the hub bearing surfaces. NOTE: * Do not remove the axle from the hub or transmission for this bulletin * Refer to the Electronic Service Manual (ESM) for model specific torque specifications. >Please see Service procedure for 2007-2011 Versa torque specifications on page 5. See this bulletin for further detail.

selector is placed in the Reverse (R) position. As the mirror glass moves downward, it may reach the end of its travel. If the mirror glass reaches the end of its travel it will make a clicking noise. The clicking noise may occur once or multiple times. IMPORTANT: - The clicking noise described above is a normal function of the mirror glass movement. - Do not replace the door mirror assembly in an attempt to repair this normal function.

This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.

IF A MALFUNCTION IN THE ASCD SYSTEM IS DETECTED, THE CRUISE INDICATOR MAY STAY ON AND THE SET INDICATOR MAY FLASH. *JS