2006 Infiniti Qx56 TSBs
91 Technical Service Bulletins across 16 categories
Categories
Engine
17 bulletinsINTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement...
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control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically...
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calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before...
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attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
IF YOU CONFRIM An oil leak at the right side block ball plug behind the alternator.
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ACTION: Use a punch to seat the block ball plug in the hole (refer to the Service Procedure). See this bulletin for further detail.
As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked.
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- The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
QX56; REVISED UPPER OIL PAN AND TIMING CHAIN CASE PROCEDURES This bulletin is no longer active.
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Please discard previous versions of ITB10-055.
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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See Amendment History on the last page. Please discard previous versions of this bulletin.
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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See Amendment History on the last page. Please discard previous versions of this bulletin.
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper...
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diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
2004-2018 QX56 AND QX80; ENGINE OIL LEAK AT RIGHT SIDE BLOCK BALL PLUG This bulletin has been amended.
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The APPLIED VEHICLES section has been updated. No other changes have been made. Please discard all previous versions of this bulletin.
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
INFINITI: VENT CONTROL VALVE REPLACEMENT.
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NO APPLIED VEHICLES AFFECTED: ALL MODELS; NO MODEL YEARS LISTED. *PE
INFINITI: ELECTRONIC CONTROL UNIT DAMAGE CAN RESULT FROM IMPROPER BATTERY CONNECTION.
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THE BATTERY IS REQUIRED TO STAY CONNECTED WHEN THE ENGINE IS RUNNING. NO MODEL YEARS LISTED. *PE
MALFUNCTION INDICATOR LAMP WITH DIAGNOSTIC TROUBLE CODE U1000 OR U1010 STORED IN ENGINE CONTROL UNIT.
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2002 - 2006 INFINITI VEHICLES WITH CAN COMMUNICATION. *AK
Body & Paint
13 bulletinsWINDOW GLASS WARRANTY INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield...
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breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned...
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off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may...
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occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock.
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This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and...
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warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years.
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Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
INFINITI: EXTERIOR LAMP FOGGING.
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WATER IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF THE LAMP ASSEMBLY THROUGH THESE VENTS. NECESSARY TO ALLOW FOR EXPANSION AND CONTRACTION OF AIR FROM TEMPERATURE VARIATIONS (WARMER OR COLDER) WITHOUT DAMAGE TO THE LAMP. CERTAIN ENVIRONMENTAL CONDITIONS MAY CAUSE MOISTURE TO CONDENSE. FOGGING/CLOUDINESS SHOULD DISAPPEAR OVER TIME WHEN THE LAMP IS IN A DRY ENVIRONMENT. *PE UPDATED 7/28/10. *PE UPDATED 12/9/13. *PE
OVERHEAD ROOF CONSOLE CRACKED.
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*TT
Electrical
12 bulletinsSERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System...
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(LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first.
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- When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the...
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"RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics.
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The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.
INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
2005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active.
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Please discard previous versions of ITB15-024.
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement...
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tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement...
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to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout.
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Please discard all previous versions of this bulletin.
INFINITI: REPROGRAMMING ELECTRONIC CONTROL UNIT (ECU) ON ALL QUALIFYING VEHICLES.
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NO MODELS LISTED. MODEL YEARS 1998-2013. *PE
INFINITI: THE ELECTRONIC CONTROL MODULE (ECM) NEEDS TO BE REPLACED ON A 2004 MY AND LATER VEHICLE.
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*JS
INFINITI: POWER STEERING HOSE SERVICE PART CHANGE.
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THE HOSE NOW COMES WITHOUT THE PRESSURE SENSOR. IF ONLY PRESSURE SENSOR NEEDS REPLACEMENT DO NOT REPLACE ANY HOSES. *JS
Brakes
9 bulletinsABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation...
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of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and...
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provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear).
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ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that...
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qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date.
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Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
ABS AND/OR BRAKE WARNING LIGHT ON WITH DTC C1179.
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*TT
GROAN NOISE FROM FRONT BRAKES.
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*TT
ESSENTIAL TOOL J-45741-INF ABS ACTIVE WHEEL SENSOR CHECKER.
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*TT
Other
7 bulletinsCAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
INFINITI: THE PROPELLER SHAFT U JOINT (JOURNAL/JOURNAL BEARINGS) IS THE SOURCE OF NOISE AND/OR VIBRATION ON AN APPLIED VEHICLE.
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DIAGNOSE BY EVALUATING THE U JOINT WITH THE PROPELLER SHAFT REMOVED. *PE
SEAT BACK BOARD REMOVAL/INSTALLATION.
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*NJ
LOW POWER WITH WIDE OPEN THROTTLE.
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*KB
Fuel System
7 bulletinsOBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year.
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We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year.
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We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin.
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The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The...
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announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended.
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Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty...
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fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling...
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nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
Pre-Delivery & Maintenance
4 bulletinsSERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed.
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These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
VOLUNTARY SERVICE CAMPAIGN FRONT AXLE FLANGE BOLTS (4WD) Service Campaign ID # PB015 is no longer active.
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Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # PB015. Please discard all previous versions of ITB06-005.
VK56 CONNECTING ROD CAP BOLT SERVICE INFORMATION SERVICE INFORMATION A change has been made to the connecting rod cap bolt service part.
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The new service part (B in Figure 1) is visually different, but is a direct replacement for the original equipment part. IMPORTANT: See page 2 for the procedure to inspect the cap bolt service part for excessive stretch. If replacement of a single connecting rod cap bolt is indicated for any given connecting rod, both connecting rod cap bolts of the affected connecting rod must be replaced as a set.
VOLUNTARY SERVICE CAMPAIGN FRONT AXLE FLANGE BOLTS (4WD).
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THERE IS THE POSSIBILITY THAT THE BOLTS ATTACHING THE FRONT DRIVE SHAFTS TO THE FRONT FINAL DRIVE ASSEMBLY MAY NOT HAVE BEEN TIGHTENED PROPERLY. *AK
Infotainment
4 bulletinsSERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1.
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The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists...
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for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
INFINITI: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE OUTSIDE DOOR HANDLE DOES NOT RESPOND.
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LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTINGS OF THE AUDIO/VISUAL/NAVIGATION SYSTEM OR THROUGH THE "COMBINATION METER SETTINGS" DEPENDING ON THE VEHICLE MODEL, YEAR, AND TRIM LEVEL. *JS
Air Bags & Safety
4 bulletinsInfiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to...
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ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
INFINITI: D RING RESIDUE CAN CAUSE SLOW SEAT BELT RETRACTION.
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SEAT BELT RETRACTION OF THE FRONT SEAT BELT(S) IS SLOW, CAUSED BY RESIDUE BUILD UP ON THE D RINGS. MODELS FX35/FX45(03-08); G35 COUPE(03-07); G35(03-06); I30/I35 (00-04); Q45(02-06); QX4(00-03); QX56(04-07. *PE
INFINITI: SRS PRECAUTIONS DURING SERVICE.
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INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. *PE UPDATED 2/21/14. *PE
SRS PRECAUTIONS DURING SERVICE; INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH...
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CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS ON ALL INFINITI MODELS WITH THE SRS SYSTEMS. *PE
Lighting
4 bulletinsREDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer...
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installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
INFINITI: A XENON HEADLAMP IS NOT FUNCTIONING BECAUSE OF AN ISSUE INSIDE THE HEADLAMP ASSEMBLY (AN INTERNAL ISSUE).
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REFER TO THE APPROPRIATE SERVICE MANUAL, FOLLOW THE DIAGNOSTIC AND REPAIR INFORMATION FOR XENON HEADLAMPS. *PE
INFINITI: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/BLINKING.
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NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB
EXTERIOR LAMP FOGGING.
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*KB
Suspension
2 bulletinsWHEEL BEARING COLLISION DAMAGE This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated...
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service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
Tires & Wheels
2 bulletinsInfiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium,...
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etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
CAM BOLTS FOR FRONT WHEEL ALIGNMENT.
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*KB
Steering
2 bulletinsPLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior...
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trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
INFINITI: FRONT SUSPENSION NOISE.
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A NOISE (CLUNKING, SQUEAKING, POPPING) CAN BE HEARD WHEN PERFORMING AT LEAST ONE OF THE FOLLOWING ACTIONS-TURNING STEERING WHEEL LEFT/RIGHT; DRIVING OVER SPEED BUMPS; DRIVING ON ROUGH ROADS; ACCELERATING/DECELERATING AND NOISE IS COMING FROM THE FRONT STABILIZER BAR BUSHING. *PE
Transmission
2 bulletinsINFINITI: 5 SPEED A/T DTC DIAGNOSES FOR P1701, P1702, P1703, P1704, P1705, P1754, P1759, P1764, P1769, P1774.
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APPLIES TO RE 5R05A ONLY TRANSMISSIONS (5 SPEED A/T). IF ONE OR MORE DTCS LISTED ARE FOUND STORED IN SELF DIAGNOSIS, USE THE REPAIR FLOW CHART TO ASSIST IN DIAGNOSIS. *PE
INFINITI; SPECIAL AUTOMATIC TRANSMISSION FLUID REQUIREMENT.
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2004 TO CURRENT INFINIT VEHICLES. *NJ
HVAC & Climate
1 bulletinIF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1.
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Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
Software & Calibration
1 bulletinINFINITI: CLICKING NOISE FROM REAR AXLES DURING TAKE-OFF/ACCELERATION.
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*PE UPDATED 11/2/11. *PE