2011 Infiniti M56 TSBs

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?Timing Chain?.

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diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.

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Voluntary Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

-Infiniti Service Campaign Bulletin ITB16-015 for Service Campaign P6305 was originally issued on May 5, 2016. -Service Campaign ID # P6305 is no longer active. -Repair orders opened after February 27, 2018 are no longer eligible for reimbursement under Campaign ID #P6305. -Please discard previous versions of ITB16-015.

Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

CONFIRM With the engine running at full operating temperature and the HVAC set to VENT (face) and 90F on both sides, the VENT air temperature on the passenger side is more than 10F colder than the VENT air temperature on the driver side, AND THEN When the HVAC control is adjusted to 60F on both sides, there is a noticeable change from warm air to cool (A/C) air discharged from VENT on both sides. This confirms proper MIX door operation, NOTE: If the MIX door operation is abnormal, this bulletin does not apply. Refer to ASIST for further diagnostic information. AND No HVAC DTCs are stored. ACTION 1. Drain the engine coolant. 2. Modify the thermostat. 3. Flush the cooling system 3 times with Long Life Coolant. 4. Replace the heater core. 5. Replace the thermostat with gasket.

Voluntary Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56 and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and crank sprocket at no charge to the client for parts and labor. INFINITI has made multiple attempts to notify clients concerning this service campaign and is now informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by this service campaign. Vehicles presented for repair after this date will not be covered by this service campaign and any repair will be performed at client expense if the vehicle?s warranty has expired. ***** What Retailers Should Do ***** 1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018. - Repair orders must be opened on or before February 27, 2018 - Claims submitted for repair orders opened after this date will be rejected. 2. Retailers should plan their parts inventory needs to align with the end of this campaign. 3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon as possible. INFINITI would like to have all claims submitted by March 14, 2018.

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THE CLAIMS INFORMATION SECTION HAS BEEN REVISED. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. INTRODUCTION INFINITI IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN ON CERTAIN 2011-2013 QX56 AND 2011-2013 M56 VEHICLES TO REPLACE THE TIMING CHAIN. THIS SERVICE WILL BE PERFORMED AT NO COST TO THE CUSTOMER FOR PARTS OR LABOR."

RATE TIMES AND INCLUDES ADDITIONAL QUESTIONS & ANSWERS IN THE FREQUENTLY ASKED QUESTIONS (FAQ) SECTION SUCH AS: - AN EXPLANATION REGARDING THE FLAT RATE TIME CHANGE - WHAT TO DO IF THE RETAILER IDENTIFIES ADDITIONAL PARTS ARE FOUND THAT ARE EXCESSIVELY WORN OR DAMAGED DUE TO THE TIMING CHAIN - WHAT TO DO IF THE CLIENT HAS ALREADY HAD THEIR TIMING CHAIN REPLACED ***** CAMPAIGN SUMMARY ***** INFINITI IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN ON CERTAIN MY 2011-13 QX56 AND M56 VEHICLES TO REPLACE THE ENGINE TIMING CHAIN, GUIDES, AND CRANKSHAFT SPROCKET. IN SOME OF THE AFFECTED VEHICLES, THE TIMING CHAIN MAY DETERIORATE OVER TIME AND DISTORT. IF THIS OCCURS, CLIENTS WILL HEAR ABNORMAL NOISES FROM THE ENGINE, WHICH MAY SOUND LIKE A RATTLE OR TICKING. IF THE ABNORMAL ENGINE NOISE CONTINUES, OVER TIME THE ENGINE COULD BE DAMAGED. INFINITI IS PERFORMING THIS REPAIR AT NO CHARGE TO AFFECTED CLIENTS FOR PARTS OR LABOR TO HELP ENSURE CONTINUED SATISFACTION WITH THEIR INFINITI VEHICLE. INFINITI IS COMMITTED TO A HIGH LEVEL OF PRODUCT SAFETY, SERVICE AND SATISFACTION FOR INFINITI OWNERS AND IS WORKING WITH ITS RETAILERS TO PROMPTLY ADDRESS THIS ISSUE. ***** WHAT RETAILERS SHOULD DO ***** TO ENSURE CLIENT SATISFACTION, RETAILERS ARE ASKED TO PERFORM THE FOLLOWING REPAIR PROCEDURE PRIOR TO SALE OF PRE-OWNED AND NEW (IF APPLICABLE) INVENTORY."

INFINITI IS CURRENTLY REVISING THE FLAT RATE TIMES FOR THIS CAMPAIGN. INFINITI EXPECTS TO HAVE THE STUDY COMPLETED THE WEEK OF JULY 4TH, AND WILL ISSUE A COMMUNICATION WHEN QX56 CLAIMS SUBMISSION CAN RESUME. INFINITI REQUESTS RETAILERS REFRAIN FROM SUBMITTING QX56 CLAIMS UNTIL AFTER NEXT WEEKS ANNOUNCEMENT TO AVOID DELAYS IN PROCESSING. INFINITI EXPECTS TO ADDRESS THE REVISED FLAT RATE TIME AND HOW PREVIOUSLY PAID CLAIMS WILL BE ADJUSTED, IF APPLICABLE, IN NEXT WEEKS ANNOUNCEMENT.

IF THE NOISE DOES NOT INCREASE WITH ENGINE SPEED, THE TIMING CHAIN SYSTEM MAY NOT BE THE CAUSE. *JS UPDATED 10/29/2013 *JS

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Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1218. Discard all previous versions of ITB11-052.

Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1238. Discard all previous versions of ITB11-051.

breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.

off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.

This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

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vibrates at highway speeds while unoccupied. AND There are no other shake or vibration concerns with the vehicle. ACTION Replace the front passenger seat back frame with the new one listed in PARTS INFORMATION on the last page of this bulletin.

THE TITLE AND IF YOU CONFIRM SECTION HAVE BEEN REVISED. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN.

Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1235. Discard all previous versions of ITB11-046.

Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P1239. Discard all previous versions of ITB11-047.

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for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.

reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.

LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTINGS OF THE AUDIO/VISUAL/NAVIGATION SYSTEM OR THROUGH THE "COMBINATION METER SETTINGS" DEPENDING ON THE VEHICLE MODEL, YEAR, AND TRIM LEVEL. *JS

OR DARKNESS OF IMAGES DISPLAYED IN MONITOR. *PE UPDATED 9/26/12. *PE

longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.

We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.

The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty

announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty

Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.

fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.

nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.

MODEL YEARS 2007-2011. NO MODELS LISTED. *PE

Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.

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Please discard previous versions of ITB15-024.

tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.

to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)

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CAUSES THE RAIN SENSOR, WHEN WIPER LEVER IS PUSHED DOWN, TO EITHER MAKE A SINGLE STROKE OR OPERATE UNEXPECTEDLY. NO MODELS OR MODEL YEARS LISTED. *PE

NO MODELS LISTED. MODEL YEARS 1998-2013. *PE

parking lot maneuvers) AND The Intelligent All Wheel Drive (AWD) system is NOT engaged by instrument control. ACTION: 1. Replace the breather tube and related hoses for the A/T and transfer assemblies with the ones listed in PARTS INFORMATION. - It is easiest to replace the breather tube and hoses while the transfer assembly is removed. 2. Replace the electric coupling located in the transfer assembly. - Refer to the Electronic Service Manual (ESM) as needed. - See PARTS INFORMATION. See this bulletin for further detail.

The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

AND ARE SERIOUSLY DAMAGED AND NOT GUARANTEE OR WARRANTY THE MODIFIED WHEELS OR PERFORMANCE. MODELS ALL. NO YEARS LISTED. *PE

*JS

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installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.

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Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.

MODELS 2007-2013 INFINITI. *PE

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service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.

Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P0328. Discard all previous versions of ITB10-047.

trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.

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SOUND, IS HEARD INSIDE OF VEHICLE, MODEL 2011-12 M37, M56. *PE

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ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.

IF A MALFUNCTION IN THE ASCD SYSTEM IS DETECTED, THE CRUISE INDICATOR MAY STAY ON AND THE SET INDICATOR MAY FLASH. *JS