2012 Infiniti M TSBs

Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.

ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit Mode. b. The "Extended Storage Switch" (if equipped) is in the "Customer Delivery" position (pushed in). - The Extended Storage Switch is located on the fuse block that is located in the interior of the vehicle. 2. Confirm the customer is familiar with the HomeLink programming procedure located in the vehicle?s owner?s manual. 3. Test HomeLink operation with special tool HomeLink Transmitter Tester J-41540. See this bulletin for further detail.

(LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.

ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. NOTE: If this bulletin does apply (the ECM needs to be reprogrammed), do NOT replace the mass air flow sensor(s). See this bulletin for further detail.

- Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.

Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.

- When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.

This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.

"RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.

The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.

battery that is listed in the Parts Information section of this bulletin. - When the service battery from the Parts Information is used, the battery's "Exhaust Tube" must be relocated to the negative terminal side of the battery. - The service battery will come with an elbow fitting, vinyl extension tube and a plug to block off the exhaust vent on the positive side (near side) of the battery where the vent is located in Figure 2. See this bulletin for further information.

P0133 / P0153, P2A00 / P2A03, P1148 / P1168 OR Any of the following DTCs are stored in the ECM as a result of one of the A/F sensors: - P0300 - P0308, P0171 / P0174, P0172 / P0175 ACTION: 1. Replace the A/F sensor that relates to the stored DTC(s) (B1 and/or B2). 2. Refer to step 7 in the SERVICE PROCEDURE to confirm if ECM reprogramming applies. 3. If it applies, reprogram the ECM. See this bulletin for further detail.

to use the correct size wheel centering collet (do not use a cone). - Make sure to use a flange plate and stud set to secure the tire/wheel assembly on the balancer (do not use a cup). - Perform proper wheel mounting and centering checks. See this bulletin for further detail.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Please discard previous versions of ITB15-024.

*JS

VOLUNTARY EMISSIONS RECALL CAMPAIGN 2012 M35H ECM REPROGRAMMING. *KB

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Symptoms of "brake judder": - steering wheel shake - body vibration - brake pedal pulsation IMPORTANT NOTES: If any symptom above occurs when cruising or coasting (not braking), it is not "Brake Judder" and may be tire/wheel related. DO NOT CONFUSE "Brake Judder" with the rapid consistent-speed pedal pulsation that may be felt and only occurs when ABS is activated during hard braking or on slippery road surfaces. ACTION: 1. Inspect the front brake rotors to determine if "machining" ("turning") is possible or if replacement is necessary. 2. Replace both pad pins in both front 4-piston calipers (see PARTS INFORMATION). 3. Replace the front brake pads (see PARTS INFORMATION). See this bulletin for further detail.

calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.

NOTE: If the Engine Cover is not removed in the sequence shown, the Engine Cover could be damaged. Please see this bulletin for further details.

DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.

attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.

applied vehicle is equipped with single piston rear brake calipers. ACTION: Replace the hardware on both rear brake calipers with the kit listed in PARTS INFORMATION in this bulletin. NOTE: Machining of the rotors is not necessary. Refer to the Electronic Service Manual (ESM), section BR-Brake System, for removal and installation. See this bulletin for further detail.

Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.

ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. See this bulletin for further detail.

- The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.

original preset memory position after the vehicle is shifted into reverse, and then shifted back into drive. * Return position of mirrors drifts farther and farther from original memory preset as mirror is cycled from the drive to reverse positions (cumulative). * With vehicle in park and engine turned off, the Seat and Steering Wheel do not move when exiting vehicle. ACTION: Replace Left Power Seat Control Unit with new part listed in PARTS INFORMATION in this bulletin. See this bulletin for further details.

NOTE: A battery low voltage condition may cause an engine "no crank" or "no start" condition. ACTION: 1. Confirm this bulletin applies (see the Repair Overviewflowchart on page 3). 2. If this bulletin applies, use the Repair Overview flowchart on page 3 to determine which repair procedures to apply to your vehicle. NOTE: If this bulletin was performed prior to the current amended version, it is strongly recommended to follow through the Repair Overview again, and then perform all repairs that apply i.e. check for / perform ECM reprogramming. - Repairs have been enhanced in this amended bulletin over those in the previous version. See this bulletinfor further detail.

Hesitation/lag when accelerating after coasting. Hesitation/lag or harsher than expected down shifts when coming to a stop and accelerating again (rolling stop). Engine rev matching during moderate to heavy braking. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM and TCM. See this bulletin for further detail.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.

breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.

off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.

In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain,iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.

*PE

The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.

Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.

Control Unit on an Applied Vehicle. Previously, TECH LINE would need to be contacted to confirm (or assist with) diagnosis and the proper repair prior to ordering an A/V control unit. This process has been suspended.

Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.

To remedy this potential condition, Infiniti is conducting this voluntary service campaign to update the navigation software at no charge for parts or labor. In addition, as part of this navigation software update, a call waiting function will be added to the hands-free phone system. See this bulletin for further detail. Campaign ID # P1235

"choppy" or "clipped." - Calculating Route" takes an extended period of time (2-5 minutes) to complete. - Could not find a route" displays when attempting to calculate a route. - Voice Recognition sequence takes too many steps. - Voice Recognition has difficulty recognizing voicetags. - The Navigation system reboots. - XM NavTraffic is slow to report. - "Handset Phonebook" access is slow. - Caller ID is not available when a hands-free call via Bluetooth is in progress and another call comes in. ACTION 1. Perform steps 1-7 of Check Navigation Program Version in the Service Procedure to verify whether or not this bulletin applies. 2. If this bulletin applies, Follow the Service Procedure to load the Reprogramming Software DVD referenced in the Parts Information section. See this bulletin for further detail.

To remedy this potential condition, Infiniti is conducting this voluntary service campaign to update the Multi-AV system software and replace the microphone at no charge for parts or labor. See this bulletin for further detail. Campaign ID # P1239

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

BLUETOOTH HANDS-FREE SOUND MAY NOT WORK AS INTENDED, ON THE MICROPHONE SYSTEM. *PE MODELS 2011-2012 M37/56 & 2012 M35H HYBRID. UPDATED 9/24/12. *PE UPDATED 1/18/13. *PE

*PE SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. MODEL 2010-2011 G37, QX56, FX35, FX30, EX35, M37, M56, M35H HYBRID. *PE

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ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM with CONSULT-III plus ONLY. See this bulletin for further detail.

protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.

of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.

provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.

ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.

Device (ASCD) to "not set" and/or DTC P0605 (ECM) to store. See this bulletin for further detail.

qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.

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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.

The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.

etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.

parking lot maneuvers) AND The Intelligent All Wheel Drive (AWD) system is NOT engaged by instrument control. ACTION: 1. Replace the breather tube and related hoses for the A/T and transfer assemblies with the ones listed in PARTS INFORMATION. - It is easiest to replace the breather tube and hoses while the transfer assembly is removed. 2. Replace the electric coupling located in the transfer assembly. - Refer to the Electronic Service Manual (ESM) as needed. - See PARTS INFORMATION. See this bulletin for further detail.

The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.

See this bulletin for further detail.

All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.

ACTION: 1. Refer to step 20 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2 If this bulletin applies, reprogram the EV/HEV (Hybrid Power Control Module) and the TCM (Transmission Control Module). Please see this bulletin for further details.

rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. - Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.

ACTION: Apply Molykote M77 grease (P/N 44003-7S000) to the hub bearing surfaces. NOTE: * Do not remove the axle from the hub or transmission for this bulletin * Refer to the Electronic Service Manual (ESM) for model specific torque specifications. >Please see Service procedure for 2007-2011 Versa torque specifications on page 5. See this bulletin for further detail.

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longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.

Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.

ACTION: * Follow the Repair Flow Chart on page 2 and 3 to confirm that this bulletin applies and for repair information. Please see this bulletin for further details.

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Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: - Automatic Drive Positioner (includes driver seat, steering column, and mirror position memory) - Audio (station presets, etc.) - Auto air conditioning and heating (retains the last temperature and mode setting for each Intelligent Key user) - Navigation system (retains the last settings [e.g., Birdview] and clock display preference for each Intelligent Key user) See this bulletin for further detail.

This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.