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2019 Indian Chieftan TSBs

21 Technical Service Bulletins across 4 categories

Engine

15 bulletins
10209965

Indian Motorcycle identified that on Indian Scout Models there is a potential for damage to occur to electrical hardware...

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or the vehicle harness if the battery ground cable and ground joint is not connected properly. Damage can occur during procedures that require the battery cable to be disconnected or during battery removal and installation.

10189626

EFFECTIVE IMMEDIATELY: STOP SALE on affected motorcycle(s) identified in your inventory until further notice.

10189624

Indian Motorcycle has determined that some 2014-2020 FullSize (111 c.i.

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/ 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.

10189623

Indian Motorcycle has determined that some 2014-2020 FullSize (111 c.i.

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/ 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.

10185170

This Team Tip has been released by Indian Motorcycle to provide information regarding odometer maintenance and address...

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concerns about correct odometer value.

10183446

Indian Motorcycle has identified a potential calibration issue affecting some 111/116 c.i.

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motorcycles. In some instances, the throttle twist grip and Electronic Throttle Control (ETC) position signals do not align with the predicted position within the ECM and set a P1530 fault (throttle plausibility). When active, the P1530 fault causes the motorcycle to operate in a reduced power (limp) mode.

10179072

At Polaris, we are committed to the safety of our customers and riders.

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Through product design, dedicated safety engineering, and increased consumer awareness, Polaris continues to work toward a safe riding experience and proper operation of our products. The following information can be used to help identify and report Product Safety Concerns.

10178866

This Team Tip has been released to assist dealers when servicing vehicles that have, or are suspected to have, aftermarket (non-OEM) modifications.

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It is critical for expedient and accurate diagnosis of a motorcycle, to identify and disclose all existing modifications to Indian Technical Service. Use of aftermarket components can create operating characteristics and sensor feedback that do not align with factory parameters. These cases can send our technicians down the wrong path and result in longer diagnostic time and a poor customer experience.

10178865

This Team Tip is designed to inform dealers about updated information regarding gear position switches for all 2014- 2019 Indian Motorcycle (111 c.

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i.) models. Updated information has been added to the Service Manual to provide dealers with clear direction on how to properly maintain and service gear position switches. We have also updated the maintenance interval chart to include the inspection and cleaning of the gear position switch at 10,000 mile intervals.

10178864

Indian Motorcycle has introduced new software and map updates for the Ride Command display.

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Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.

10178863

Indian Motorcycle has introduced new software and map updates for the Ride Command display.

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Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.

10178862

Indian Motorcycle has introduced new software and map updates for the Ride Command display.

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Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.

10178860

Indian Motorcycle has identified several accessory related considerations affecting 2019 Indian Motorcycle models.

10167641

Updated information has been added to all Indian Motorcycle Service Manuals to provide dealers with clear directions when servicing the fuel system.

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Be sure to reference the applicable Service Manual for the most accurate information.

10167640

This Team Tip identifies differences between crankcases used throughout Indian Motorcycle 111 C.I.

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engine production, and introduces a new service crankcase for 2014-2020 models.

Other

4 bulletins
10208642

Best practices for gauges, speedometers, and tachometers providing information regarding how to clean and maintain.

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The version has been translated into French.

10179071

Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or...

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later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been added to improve visibility to app downloads and usage.

10179070

There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting...

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times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products, PCDX was developed to create a mobile streamlined dealership delivery experience. PCDX combines the setup, registration, and delivery process into one easy to use application.

10179068

This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and...

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PCDX training.

Software & Calibration

1 bulletin
10179206

Digital Wrench version 4.0 is now available for download.

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Updating to version 4.0 is required to update the base Digital Wrench software version from 3.9 to 4.0 to allow for future MY19 vehicle support.

Pre-Delivery & Maintenance

1 bulletin
10179069

PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience.

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The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warnings, assembly and inspection, safety bulletins, test ride, customer information, customer walkaround and discussion, and customer acceptance. This application has been proven in dealerships to automate document retention, streamline vehicle setup, and provide a consistent, professional customer experience. Vehicles shipped after 11/1/2015 no longer include a paper PDI form with the vehicle setup material; instead dealers should complete the vehicle setup and PDI using the PCDX application, which can be located on the Dealer Website under Service and Warranty PCDX.