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2020 Honda Pilot TSBs

149 Technical Service Bulletins across 11 categories

Engine

83 bulletins
11022756

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

11021956

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

11021742

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

11020578

Service Bulletin - Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not...

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restart automatically due to excessive cylinder pressure and/or low cranking torque. Typically, the customer can immediately restart the vehicle by selecting Park and pressing the ENGINE START/STOP button.

11020574

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2022-2025 Passport Blacks, TrailSports & 2019-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

11011045

Service Bulletin - The AWD warning light is on potentially due to water intrusion into the rear differential pump motor...

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connector area that corrodes the terminals.

11002716

Service Bulletin - The MIL flashes and vehicle will not accelerate, low power.

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After cycling the ignition, the symptom does not return with no stored DTCs. This issue is more common in regions with cold weather (specifically near or below freezing temperatures). Usually after a long drive (around 2 hours) and accelerating while cornering. Moisture accumulation in the intake manifold during long drives gets drawn into the combustion chamber while cornering, causing misfires.

11000142

Service NewsDue to On-Board Diagnostic (OBD) regulation change starting with 2019 vehicles, American Hondas Variable...

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Valve Timing and Lift Electronic Control (VTEC) On-Board Diagnostic monitors are now included in the EGR/VVT OBD Monitor Readiness status group. Due to some customers driving patterns, they may not drive in the fashion needed to operate the VTEC (EGR/VVT) that only operates above 5,350 rpm to run the OBD monitoring. Therefore, the EGR/VVT OBD monitor group readiness status is not set to Complete when the customer presents their vehicle to a Smog Check station for inspection.

10253299

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengers power window inop from either the drivers window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10252076

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengers power window inop from either the drivers window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10251156

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the front passengers power window inop from either the drivers window switch, front passenger's window switch, or both. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10251149

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2023 Passports, 2016-2022 Pilots, & 2017-2023 Ridgelines with a customer complaint of the passengers power window inop from drivers master window switch. Customer may also report that the other window switches are still operable. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10247623

Service Bulletin - Due to variations in the purge control solenoid valve spring, the valve wears unevenly and intermittently sticks.

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This may result in setting DTC P0441 (Evaporative Emission (EVAP) System Purge Flow Malfunction).

10245550

Service Bulletin - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart.

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Typically, the customer can immediately restart the vehicle by selecting Park and pushing the ENGINE START/STOP button.

10244187

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10242863

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10242210

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10241167

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10240732

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10239701

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10238821

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10237946

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10237184

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10237034

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in unlock setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10234629

Service Bulletin - The engine will not crank on initial startup after precipitation and sub-freezing temperatures.

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Water can enter the starter motor, and when temperatures drop below freezing, the water will freeze inside the starter motor. This will prevent the starter from cranking the engine.

10233667

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10233206

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10232977

Product Update - Honda is conducting a product update to your 2019-22 Passport, 2016-22 Pilot, and 2020-23 Ridgeline.

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Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart.

10232975

Warranty Extension - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle...

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may not automatically restart.

10232973

Warranty Extension - Warranty Extension reimbursement form for engine idle stop repairs made before the warranty...

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extension notice date.

10232960

Service Bulletin - The engine will not crank on initial startup after precipitation and sub-freezing temperatures.

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Water can enter the starter motor, and when temperatures drop below freezing, the water will freeze inside the starter motor. This will prevent the starter from cranking the engine.

10231048

Service Bulletin - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart.

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Typically, the customer can immediately restart the vehicle by selecting Park and pushing the ENGINE START/STOP button.

10230590

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the drivers side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10229686

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10229681

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the drivers side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10229678

Dealer Message - During development, the idle stop enable criteria was mis-set allowing idle stop to improperly engage while battery health is low.

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Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not automatically restart. In most cases, the client can immediately restart the vehicle by selecting Park and pushing the Start button.

10229676

Service Bulletin - Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not...

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restart automatically due to excessive cylinder pressure and/or low cranking torque. Typically, the customer can immediately restart the vehicle by selecting Park and pressing the ENGINE START/STOP button. NOTE: If 23-008 Product Update: PGM-FI Idle Stop Software Update is applicable to the VIN, the PGM-FI software must be updated first before the warranty extension applies. Honda is extending the warranty coverage for valve adjustment and starter replacement related to this condition to 10 years from the original date of purchase with no mileage limitation.

10229675

Service Bulletin - Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not automatically restart.

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Typically, the customer can immediately restart the vehicle by selecting Park and pushing the ENGINE START/STOP button.

10228198

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the drivers side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10227234

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the drivers side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10226205

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the drivers side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10225473

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the drivers side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10215508

Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction).

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Dirt may be clogging the EVAP canister vent tube.

10215488

Dealer message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & 2021 Ridgelines with a customer complaint of moisture in the headlight. To better understand the cause of this condition, AHM would like to inspect the vehicle before you attempt a repair of any kind.

10213542

Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction).

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Dirt may be clogging the EVAP canister vent tube.

10211076

Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction).

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Dirt may be clogging the EVAP canister vent tube.

10208841

Service Bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction).

10202900

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10202283

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10201452

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10201207

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10200843

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10200537

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10200413

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10199456

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10199322

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10198180

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10198174

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10195029

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10195023

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10190947

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10190943

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10189894

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10189861

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10189836

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10189042

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.

10187884

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10187293

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10186021

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10185467

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10184006

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10182656

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

10175299

Video Message - It concerns how to replace a leaky front rocker arm oil control valve.

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Due to a deteriorated lower gasket or an out-of-spec gasket groove, the front rocker arm oil control valve can leak in certain V6 models with variable cylinder management. To fix this issue service bulletin A20-023 was posted. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.

10175298

Video Message - It concerns how to replace a leaky front rocker arm oil control valve.

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Due to a deteriorated lower gasket or an out-of-spec gasket groove, the front rocker arm oil control valve can leak in certain V6 models with variable cylinder management. To fix this issue service bulletin A20-023 was posted. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.

10172010

Tech Line Summary Article - There was a provisional procedure provided to all field engineers to attempt the repair of...

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certain customers' vehicles that might have experienced issues related to the MOST connectors, resulting in the audio system shutting down and the speakers making popping noises.

10171025

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10170224

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10169067

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10168078

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10167157

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10166508

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10166506

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

10166504

Dealer Message - American Honda Motor Co., Inc.

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(AHM) is investigating certain 2019-2020 Odysseys, Passports & Pilots with a customer complaint of the auto idle stop inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

Infotainment

25 bulletins
10222075

"Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.

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NOTE: This is not related to MOST Ring break conditions." "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions."

10219533

Service bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.

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Audio amplifier software error.

10219522

"Service bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.

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NOTE: This is not related to MOST Ring break conditions."

10219521

Customer letter - Our records indicate that a Product Update has not been completed on this vehicle .

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The audio/information screen may show the clock being off by 1 hour. To correct this, an audio software update is available. Honda strongly recommends updating your vehicle as soon as possible.

10194452

Dealer Message - On February 18, 2021, American Honda announced a warranty extension for certain 2018-20 Odyssey,...

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2019-20 Passport, and 2019-20 Pilot vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may have popping or crackling from the speakers, no sound from the audio system, a Network Loss message, or display issues.

10193154

Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system.

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You may also see a Network Loss message and/or display issues.

10190302

Owner Notification Letter - On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing...

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a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.

10187528

Dealer Message - Today, February 18, 2021, American Honda is announcing a warranty extension for certain 2018-20...

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Odyssey, 2019-20 Passport, and 2019-20 Pilot vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may have popping or crackling from the speakers, no sound from the audio system, a Network Loss message, or display issues. American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.

10187526

Service Bulletin - A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system.

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You may also see a Network Loss message and/or display issues.

10187525

Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system.

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You may also see a Network Loss message and/or display issues.

10186012

ServiceNews Article - We have received information from the vendor (Alpine) that display panels are being replaced for...

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cracks on the center display screen. When they review these parts, they're finding that an aftermarket screen protector had been installed and that the screen protector is cracked. So, if you have a center display that appears to have a cracked screen, confirm that it does not have an aftermarket screen protector installed. If installed, remove it, and then check if the center display screen itself is cracked.

10179871

Dealer Message - As of Friday, September 11, 2020 all parts related to Service Bulletins 20-049 and 20-058 "Popping or...

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Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues" are available via open ordering.

10179856

Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system.

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You may also see a Network Loss message and/or display issues.

10179855

Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system.

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You may also see a Network Loss message and/or display issues.

10178457

Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system.

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You may also see a Network Loss message and/or display issues.

10178046

Dealer Message - Service Bulletins A20-058 and A20-049 are now released to address popping or crackling noises from the...

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speakers, no sound from the audio system, or possibility of a "Network Loss" message due to a poor connection in the MOST Bus Network. Previous distance learning provided temporary repair procedures to address these complaints, and now we've updated the training to address the latest information provided in the bulletin.

10178044

Dealer Message - On Monday July 27th, American Honda released Service Bulletin 20-049 for 19-20 Odyssey.

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Service Bulletin 20-058 for 19-21 Pilot and Passport is forthcoming. These service bulletins are for "Popping or Crackle From Speakers, No Sound From the Audio System, Network Loss Message and/or Display Issues".

10176775

ServiceNews Article - We've been getting reports that incorrect parts are being ordered when trying to order an infotainment control unit from Denso.

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Service techs and/or parts specialists are ordering a range of incorrect parts for issues related to this unit. This is due to a change in the Remanufactured Parts Order form.

10170785

Dealer Message - Popping or Crackling noise from the speakers is a current market issue that affects 2018-2020 Odysseys,...

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2019-2020 Passports, and 2019-2020 Pilots. We are actively investigating this issue. Until a complete countermeasure is available, we would like to make you aware of a Honda Service News dated December 2019, "Popping or Crackling from the Speakers? Check MOST Bus Network." This Service News shows some examples of problem areas found during repairs and offers suggestions for how to isolate the source of the noise.

10169991

Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-097.

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The log helps troubleshoot intermittent MOST bus network failures. These are failures with symptoms that can range from complete signal loss and a blank screen to popping from the speakers. Failures are identified as one of these two possible types 1) sudden signal off and 2) critical unlock. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.

10169987

Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-097.

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The log helps troubleshoot intermittent MOST bus network failures. These are failures with symptoms that can range from complete signal loss and a blank screen to popping from the speakers. Failures are identified as one of these two possible types 1) sudden signal off and 2) critical unlock. Please let us know if you would like a copy of the video sent to you on a DVD or thumb drive.

10167738

Owner Notification Letter - On 2019-20 Pilot EX, EX-L, Touring, and Elite trim levels, the Display Audio screen may show the clock being off by 1 hour.

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To correct this, an audio software update is available. Honda strongly recommends updating your vehicle as soon as possible.

10165573

Service Bulletin - The Display Audio screen may show the clock off by 1 hour.

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This is caused by a software issue that stores the incorrect date in the audio unit.

10164529

Dealer Message - Today, August 29, 2019, American Honda is announcing a product update for certain 2018-2020 Odyssey,...

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2019 Passport and 2019-2020 Pilot vehicles where the display audio system may not show the correct time. Do an iN VIN status inquiry to determine which units in your inventory are affected.

10164528

Service Bulletin - The Display Audio screen may show the clock off by 1 hour.

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This is caused by a software issue that stores the incorrect date in the audio unit.

Software & Calibration

12 bulletins
10219532

Service bulletin - On February of 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported.

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As of August 23, 2022, the Product Improvement Campaign has ended. The TCU can no longer be updated using Over The Air updates. If the customer needs to restore TCU services, the only option is to replace the TCU. This would be done as a customer pay repair.

10215482

"Notice - Our records indicate that a PRODUCT IMPROVEMENT UPDATE has not been completed on this vehicle (Vehicle Identification Number [VIN NUMBER]).

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The date for updating vehicles was extended from February 22, 2022 to August 22, 2022. As of August 23, 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. The Telematics Control Unit (TCU) using the Over the Air (OTA) update is required to connect to the VoLTE network to continue communications. Honda strongly recommends updating your vehicle as soon as possible, or risk having to replace the TCU at your cost."

10209069

ServiceNews Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update.

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This issue is a normal occurrence, but it's not a hardware issue

10207011

Owner Notification Letter - On February 22, 2022, the 3G network will no longer support the in-vehicle services that...

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previously were supported for your vehicle. The Telematics Control Unit (TCU) in your vehicle must be updated using the Over the Air (OTA) update to connect to the VoLTE network to continue communications. Honda strongly recommends updating your vehicle as soon as possible. After February 22, 2022, restoring services will require a customer pay TCU replacement performed by a service technician at an authorized dealer.

10206997

Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service.

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The Telematics Control Unit (TCU) Over the Air Update (OTA) is required to connect to the VoLTE network to continue communications.

10206649

Dealer Message - Today, January 14, 2022, Honda is announcing a product improvement campaign (PIC) for certain 2018-2020...

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Odyssey, 2019-2021 Passport, and 2019-2022 Pilot vehicles to update the telematics control unit (TCU) software for an upcoming network service change. Perform an iN VIN status inquiry to determine which units in your inventory are affected.

10206647

Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service.

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The Telematics Control Unit (TCU) Over the Air Update (OTA) is required to connect to the VoLTE network to continue communications.

10170610

ServiceNews Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update.

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This issue is a normal occurrence, but it's not a hardware issue.

10169495

Service Bulletin - Vehicles with system software version B.1.0.24 or higher now have the capability to log MOST bus...

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network failures.

10166793

Service Bulletin - Vehicles with system software version B.1.0.24 or higher now have the capability to log MOST bus...

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network failures.

10165771

Tech Line Summary Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update.

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This issue is a normal occurrence, but it's not a hardware issue.

10165000

Service Bulletin - Vehicles with system software version B.1.0.24 or higher now have the capability to log MOST bus...

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network failures.

Electrical

9 bulletins
11005272

Service Bulletin - MIL flashes and vehicle will not accelerate, low power.

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After cycling the ignition, the symptom does not return with no stored DTCs. This issue is more common in regions with cold weather (specifically near or below freezing temperatures). Usually after a long drive (around 2 hours) and accelerating while cornering.

10206988

ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored.

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If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.

10206395

ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored.

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If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.

10202598

ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored.

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If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.

10183996

Service Bulletin - The Bluetooth HandsFreeLink (HFL) system freezes after a phone call and stored voice tags are missing...

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when the ignition is turned ON.

10174713

Servicenews article - Are you hearing a popping or crackling from the speakers? This may be due to a connection issue in...

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the MOST bus network or a harness/wiring issue.

10173878

Service Bulletin - The bolt holes for the replacement second row seat frames are not threaded and require special...

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self-tapping bolts to secure the seat cushion and seat-back frame to the seat frame.

10171018

"ServiceNews Article - Are you having this issue while using Apple CarPlay? -It beeps and stops working.

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-If you try to switch to a different audio source, you see the message XM-Check Tuner or FM-Radio Unavailable. -When you turn the ignition to OFF, the Display Audio stays on."

10169976

ServiceNews Article - Are you hearing a popping or crackling from the speakers? This may be due to a connection issue in...

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the MOST bus network or a harness/wiring issue.

HVAC & Climate

5 bulletins
11006251

Service Bulletin - Customer complaint of the A/C not blowing cold air due to Oil/Refrigerant leak from the A/C...

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compressor shaft seal.

11002714

Service Bulletin - Customer complaint received regarding the A/C not blowing cold air due to an oil/refrigerant leak...

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from the A/C compressor shaft seal.

10249630

Service Bulletin - Customers have complained that the air conditioning system is not blowing cold air due to...

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Oil/Refrigerant leaking from the A/C compressor shaft seal.

10238823

Service Bulletin - Honda has received customer complaints of the air conditioning system not blowing cold air due to an...

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Oil/Refrigerant leak from the A/C compressor shaft seal.

10186009

"Service Bulletin - There are several A/C leak detection tools available.

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-Refrigerant Gas Leak Detector -Ultrasonic Leak Detector -Leak Dye"

Transmission

4 bulletins
10242219

Service Bulletin - The vehicle's transmission temperature can become too hot due to automatic transmission fluid...

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deterioration causing high foaming and low viscosity. During extended high load driving, the automatic transmission fluid will foam and cooler flow rate is reduced.

10202256

Service Bulletin - The transmission has intermittent harsh or jerky upshifts with steady acceleration.

10181389

Service Bulletin - The transmission has intermittent harsh or jerky upshifts with steady acceleration.

10179308

Service Bulletin - The transmission has intermittent harsh or jerky upshifts with steady acceleration.

Hybrid & EV

3 bulletins
11025607

Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains...

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in the correct position on the charger due to software specifications that can cause some phones to have issues charging.

11009193

Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains...

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in the correct position on the charger.

11008043

Service Bulletin - The wireless charger starts charging the phone and then stops charging, even when the phone remains...

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in the correct position on the charger.

Lighting

3 bulletins
11021752

Service Bulletin - One or more accessory running board lights are flickering or not working due to a faulty running...

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board light assembly.

10215491

Service bulletin - One or more accessory running board lights are flickering or not working.

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The running board light assembly is faulty. * Denotes Required Fields TSB ID : TSB Date : Calendar for date entry assistance Source : All Manual EMAIL MCA Portal

10175802

Service Bulletin - One or more accessory running board lights are flickering or not working.

Other

3 bulletins
10201442

Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.

10201206

Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.

10169992

Dealer Message - The January episode of Tech2Tech is now posted.

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We've got some valuable information for you, so check it out! This month we're featuring "Check Out the MOST Bus Network Failure Log!"

Pre-Delivery & Maintenance

1 bulletin
10234579

Service Bulletin - There is a loud buzzing or whining when adjusting the drivers or front passengers seat forward and backward.

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This is due to the issue that the flex cable in the seat adjustment mechanism is not correctly lubricated.

Body & Paint

1 bulletin
10232959

Service Bulletin - The headlight seal may become damaged from a misadjusted hood.

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Damage to the headlight seal may lead to moisture condensation building up in the headlight.