2023 Harley-Davidson X350RA TSBs

PURPOSE: Initial release. This bulletin informs dealers that Harley-Davidson has identified instances of premature engine failure due to abrasive particle wear, specifically from debris inside new aftermarket exhaust headers. Recent evaluations have identified that certain newly manufactured exhaust headers may contain residual hard particles that, if not removed prior to installation, can migrate through the engine system and cause accelerated component wear or severe mechanical damage.

PURPOSE: Revision B. Updated: Summary. The App has returned to the Apple App Store. This bulletin informs dealers that a recent software update to the Screamin' Eagle Pro Street Tuner application will require the use of a Personal Computer (PC) to complete a Bluetooth Communication Interface (BCI) firmware update.

PURPOSE: [Revision A. Updated: Purpose for Parts and Accessories Bulletin, Summary and Thread Inspection.] Address part availability and compatibility. To inform dealers that the Top Case Mounting Kit (Part No. 53000800A) is now available and fits all 2021-2024 Pan America NON-CVO models (RA1250, RA1250S). The previous kit (Part No. 53000800) remains available and fits 2021 through 2023 Pan America (RA1250, RA1250S) vehicles.

PURPOSE: [REVISION] This bulletin informs dealers that Harley-Davidson has provided information on the essential tools for the recently introduced X 350 and X350 RA vehicles. Revision: Added: Model, market and part numbers. Updated: Purpose for Service Bulletin, Motorcycles Affected, Required Dealer Action, Essential Tool List 1: Exclusive to X 350 and X350 RA, Essential Tool List 2: Existing Tools, Essential Tool List 3: Common Tools. Revision Description: Added: X350 and X500 models, AUS and JPN markets, X500 tool table. Updated: Motorcycles Affected, Markets Affected, Essential Tool List 3: Common Tools.

PURPOSE: [REVISION] This bulletin informs dealers that Harley-Davidson has provided information on the essential tools for the recently introduced X 350 and X350 RA vehicles. Revision: Added: Model, market and part numbers. Updated: Purpose for Service Bulletin, Motorcycles Affected, Required Dealer Action, Essential Tool List 1: Exclusive to X 350 and X350 RA, Essential Tool List 2: Existing Tools, Essential Tool List 3: Common Tools.

PURPOSE: Revision. Updated Trike stage kit information. To inform 49-State US, Canada, Mexico, and ANZ dealerships of the Screamin' Eagle calibration schedule as it relates to 2023 vehicles. Markets Affected: United States (excluding California), Canada, Mexico and New Zealand.

PURPOSE: Revision. Updated Motorcycles Affected, Markets Affected, Added note, timing, and table. This bulletin informs dealers that Harley-Davidson X 350 and X350 RA Initial Care Program is to monitor the quality delivered to dealers with diagnostics and support on this newly released vehicle. Harley-Davidson Technical Service is providing an Initial Care program for the 2023 X 350 and X350 RA. Harley-Davidson is asking United States dealers to provide information on any defective parts to Technical Service within 24 hours of a concern. The goal is to provide diagnostic support and a rapid resolution that enables Harley-Davidson to have the vehicle operational within 72 hours.

PURPOSE: This bulletin informs dealers that Harley-Davidson has identified a publication plan for technical support documents for model year 2023 motorcycles.

Guidelines: Vehicles must be more than 2 years from SWR date in Riding Academy fleet service, and the manufacturer's warranty expired. Retrofits that are defined in Service Bulletin M1705, X350RA Retail Conversion Kit MUST be completed prior to vehicle resale. An updated refleet policy can be found in the H-D Riding Academy New Rider Course Operators Manual (exhibit A of your Operators Agreement, found on H-Dnet). Re-submit of ID 26MC11027547 to correct Communication Date.

Guidelines: Vehicles must be more than 2 years from SWR date in Riding Academy fleet service, and the manufacturer's warranty expired. Retrofits that are defined in Service Bulletin M1705, X350RA Retail Conversion Kit MUST be completed prior to vehicle resale. An updated refleet policy can be found in the H-D Riding Academy New Rider Course Operators Manual (exhibit A of your Operators Agreement, found on H-Dnet).

PURPOSE: Revision. Added section: Duration of Program. January 23, 2022 through May 17, 2023. Updated: Closing of Initial Care. This bulletin informs dealers that Harley-Davidson X 350 and X350 RA Initial Care Program is to monitor the quality delivered to dealers with diagnostics and support on this newly released vehicle. Harley-Davidson Technical Service is providing an Initial Care program for the 2023 X 350 and X350 RA. Harley-Davidson is asking United States dealers to provide information on any defective parts to Technical Service within 24 hours of a concern. The goal is to provide diagnostic support and a rapid resolution that enables Harley-Davidson to have the vehicle operational within 72 hours.

This bulletin informs dealers the availability of a Rider Academy Parts and Accessories (P&A) Conversion Kit (Part No. 91800090). This kit allows dealers to convert the Riding Academy Harley-Davidson X350RA vehicles for customer retail sale. Refer to Isheet 94100747 which is an Attachment to this bulletin in Service Information Portal (SIP).

PURPOSE: This bulletin informs dealers that Harley-Davidson X 350 and X350 RA Initial Care Program is to monitor the quality delivered to dealers with diagnostics and support on this newly released vehicle. Harley-Davidson Technical Service is providing an Initial Care program for the 2023 X 350 and X350 RA. Harley-Davidson is asking United States dealers to provide information on any defective parts to Technical Service within 24 hours of a concern. The goal is to provide diagnostic support and a rapid resolution that enables Harley-Davidson to have the vehicle operational within 72 hours.

PURPOSE: This bulletin informs dealers that Harley-Davidson has provided information on the essential tools for the recently introduced X350 RA vehicles.

PURPOSE: [Revision C. Updated: Tire Tread Depth Guide. Add tire part numbers 43100063, 43200035,43100029A, 43100033A and 43200045A.] To provide tire tread depth specifications for the dealership network to consult when filling warranty claims on used tires. Please see the Warranty Manual of your region for tire policy guidelines.

PURPOSE: [Revision B. Updated: Tire Tread Depth Guide. Add tire part numbers 43200063 and 43200038A.] To provide tire tread depth specifications for the dealership network to consult when filling warranty claims on used tires. Please see the Warranty Manual of your region for tire policy guidelines. Updated: Tire Tread Guide. Add tire part number 43100038B. Update tire tread depth, adjustment and reimbursement.

PURPOSE: This bulletin advises dealer technicians on the correct procedure to access diagnostic trouble codes from the Electronic Control Module (ECM) and when performing Anti-lock Braking System (ABS) service. This procedure is not currently in the service manual but will be updated in the future. NOTE: The X Series of vehicles does not use Harley-Davidson Digital Technician II (DT II).

PURPOSE: This bulletin informs dealers that Harley-Davidson has identified the potential for an incorrect fork lower on the X350 RA and X 350 which could cause excessive wear on the front brake pads due to insufficient contact of brake pad to brake rotor. Vehicles Affected 2023: X350 RA (LWZX350RA), X 350 (HD350-10). Markets Affected: United States and China.

PURPOSE: This bulletin informs dealers that the 2023 X350 RA, Main Wire Harness (Part No. HD92000P420001) is no longer available. The Main Wire Harness has superseded to the 2024 vehicle part number. If the main wire harness on a 2023 X350 RA needs to be replaced, two parts will need to be retrofitted and required to make the vehicle operational. The Main Wire Harness (Part No. HD92000P420004) and Water Temperature Sensor (Part No. HD279115050003) from the 2024 X350 RA vehicle are required for the retrofit.