2010 Gmc Sierra 1500 TSBs

internal engine damage.

repair attempts that are being performed on customers vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

consumption.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

service or aftermarket calibrations.

GDS 2.

consumption.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

conductive finish.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

and improve fuel economy.

service or aftermarket calibrations.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

Set

consumption.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

service or aftermarket calibrations.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

GDS 2.

consumption.

driveability concerns and/or MIL ON due to aftermarket oil bath air filter use.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

issue.

issue.

service or aftermarket calibrations.

internal engine damage.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

may have no Reverse and no 2nd gear.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.

GDS 2.

Identification.

consumption.

service or aftermarket calibrations.

internal engine damage.

engine is started while diagnosing for noise from the engine or transmission.

and improve fuel economy.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

have low oil pressure after an oil change with the engine Regular Production Option Code L20, L77, L94, L96, L99, L9H, LC8, LC9, LH9, LMF, LMG, LY6, or LZ1. Vehicle may have Service Engine Soon lamp with Diagnostic Trouble Code P0521 or Low Oil Pressure message on the instrument panel. Dealer will need to determine if bulletin 10-06-01-008 was completed. If the bulletin was performed inspect the left rocker cover. Dealer will insure the left rocker can hold water without leaking. If leaks are found apply room temperature vulcanization silicone to the rocker cover if possible or replace the left rocker cover.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

lamp (MIL) may illuminate due to a condition with the glow plugs. When diagnosed, replacement of one of the engines glow plugs may be required. No drivability issues are generally associated with this issue, but harder starting in cold ambient temperatures may be noted. Dealers are to replace the affected glow plug. The repairs will be made at no charge to the customer.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

Engine Coolant Leaks into Combustion Chamber

during vehicle service may need to replace an engine turbocharger (TC). Any turbocharger that is returned to the Warranty Parts Center (WPC) will be inspected by engineering for root cause failure. The Warranty Part Center (WPC) has received turbochargers returned by Service Agents that have been disassembled, damaged during removal from the engine, electrical harnesses or connectors that have been cut or removed from the turbocharger and/or improperly packaged turbochargers resulting in shipping damage.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

Engine Coolant Leaks into Combustion Chamber

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

customer concerns related to wheel alignment.

correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

engine oil consumption.

transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns.

pressure, no oil pressure, and/or engine noise. Technician will need to replace the oil pump, flush the oil cooler lines.

conductive finish.

the Tech 2 or GDS 2.

radio clock may not display the time. Dealer technicians are advised of atemporary proicedure to get the clock to display until Engineering has developed the permanent repair. The listed Cadillac, Pontiac,and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work on the permanent repairs for those vehicles.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

radio clock may not display the time. Dealer technicians are advised of atemporary proicedure to get the clock to display until Engineering has developed the permanent repair. The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work on the permanent repairs for those vehicles.

radio clock may not display the time. Dealer technicians are advised of atemporary proicedure to get the clock to display until Engineering has developed the permanent repair. The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work on the permanent repairs for those vehicles.

radio clock may not display the time.Dealer technicians are advised of atemporary proicedure to get the clock to display until Engineering has developed the permanent repair.The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work on the permanent repairs for those vehicles.

or disable the Bi-Fuel Compressed Natural Gas system. General Motors does not condone the removal of the original equipped Compressed Natural Gas systems.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

vehicles that may have a Service Engine Soon Malfunction Indicator Lamp on at low mileage. Technician may find Diagnostic Trouble Codes P0420 and or P0430 stored. Technician should be advised that the catalytic converter efficiency Diagnostic Trouble Codes P0420 and P0430 are disabled for the first hour of engine run time to allow break-in of the catalytic converter. Technician will need to use a Tech2 to check the verify engine run time on the Engine Hour Meter in the Instrument Panel Cluster Data Display/Data 1 List in the scan tool match. If the engine run time is less than one hour, the battery may have been disconnected, or another vehicle power loss event may have occurred, during vehicle manufacturing. Technician will need to clear the Diagnostic Trouble Codes and perform a drive cycle. If the catalytic converter was replaced and the Diagnostic Trouble Codes set it may be a result of the engine run time restrictions no longer being in place since the vehicle is no longer new. Technician will need to clear the Diagnostic Trouble Codes and perform a drive cycle.

repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

codesP0751, P0752, P0756, P0757, P0776, P0777, P0796, P0797, P2714 or P2715, And to review the date code on the Transmission control module.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

automatic transmission fluid pan hear with thethe key on and engine off, or for up to one minute after the vehicle has been shut off should be deemed a normal characteristic.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

radio clock may not display the time. Dealer technicians are advised to contact General Motors TAC for further instructionsfor a temporary repair until Engineering has developed the permanent repair. The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work on the permanent repairs for those vehicles.

It covers updates in the programing from the 2008 to the new models of 2010-2011. The engine can auto stop in reverse. New aux pump connector design. Also coves Software changes to improve Shift feel.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

service engine replacement.

engines using Tech 2 or GDS 2 (U.S. and Canada).

restriction through the General Motors Technical Assistance Center. Dealer will need to contact General Motors Technical Assistance Center for further assistance.

General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

engine oil consumption.

The bulletin provides information on how to correctly install the parts to function as intended.

require the PQC to be notified.

when in Three or Four Cylinder Mode

require the PQC to be notified.

Certain 2008-2010 model year General Motors vehicles have a performance issue with their OnStar modules that could impact the vehicle?s battery life. If the vehicle?s OnStar module contains this condition, the OnStar green telltale light will be illuminated even when the vehicle is off. This condition can drain the vehicle?s battery if the vehicle is not started for approximately four days. The condition may also render the OnStar system inoperative, which would disable all OnStar services, including automatic crash response and emergency roadside services. This condition can occur even if the vehicle is not actively subscribed to OnStar. Dealers are to remove the fuse for the OnStar module to reset it.

party which could increase the risk of vehicle theft. Dealers are to replace all applicable keys and lock cylinders with new key configurations.

Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.

vehicles that may have a no crank concern. Technician will need to check the valve train for movement when the engine is cranked. If the valve train is not moving while the crankshaft is moving the front cover will need to be removed to inspect for a sheared cam sprocket locator pin. If the cam sprocket locator pin has sheared, replace the engine assembly. If the valve train is rotating during inspection, disconnect the Camshaft Position sensor and check if the engine will start. If the engine starts front cover will need to be removed to inspect for a sheared cam sprocket locator pin. If the cam sprocket locator pin has sheared, replace the engine assembly. If the engine does not start with the Camshaft Position sensor disconnected the follow published “Engine Cranks But Does Not Run” diagnosis in Service Information. Also perform an Engine Compression Test and Cylinder Leakage Test in Service Information documents all results. If the Service Information procedures above isolate an engine mechanical concern then removed to inspect for a sheared cam sprocket locator pin. If the cam sprocket locator pin has sheared, replace the engine assembly.

shortly after a cold start when extremely low ambient temperatures are present. Technician will need to clean the area of the oil leak, clean and dry the PCV hoses, and replace the oil fill cap with part number 12589430.

and/or DTCs P0068, P0121, P1516, P2101, P2119, and/or P2176 that may be experienced on high mileage vehicles. Please discard PIP4578.

engine oil consumption.

transmission/transaxle identification.

for customer concerns related to wheel alignment.

breakdown or non-function due to aftermarket power-up devices vs. non overpower engine non-function of pistons, cylinders, valve train components, and DTC P003A or P111D set.

disassembled or improperly packaged turbochargers returned to Warranty Part Center.

Detection in Duramax Diesel Engines - Photograph Tech 2 Calibration IDs, Calibration Verification Numbers (CVNs) and Transmission Data Screen

Due to Aftermarket Power-Up Devices vs Non Overpower Engine Non-Function of Pistons, Cylinders, Valvetrain Components, DTC P003A or P111D Set

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

The monitor calculates the percent of oil life remaining, based on 3 pathways. The first pathway for oil life calculation is engine revolutions. The second pathway for oil life calculation is the mileage form the last rest for all General Motors powertrains except the Volt. The third pathway for oil life calculation is the amount of time the oil is in the engine. The Volt uses a 2 year timer instead of 1 year. It also uses the engine revolution counter. It does not use the mileage pathway to count down.

The throttle position sensor may cause the engine to run rough and cause the malfunction indicator lamp and/or and Engine Reduced Power message to illuminate. If this occurs, it could result in reduced engine power. If the condition occurs within the stated terms, dealers will replace the throttle position sensor and reprogram the engine control module.

Certain vehicles may have key codes which were inappropriately handled by a third party which could increase the risk of vehicle theft. Dealers are to replace all applicable keys and lock cylinders with new key configurations.

that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

replacement parts from General Motors Service Parts Operations. Technician should be advised the costing should not be removed from the brake rotor it will wear off with normal brake usage. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

Technician can check Service Information for some accessories. Technician can also contact Partech for assistance.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

A SERVICE ENGINE SOON MALFUNCTION INDICATOR LAMP ON. TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODE P0BBD. TECHNICIAN WILL NEED TO REPLACE THE BATTERY AND UPDATE THE BATTERY ENERGY STORAGE CONTROL MODULE USING TIS2WEB.

PRESSURE MODULATOR VALVE FOR THE 2-MODE HYBRID UTILITIES AND TRUCKS ARE NOW OFF RESTRICTION THROUGH THE GENERAL MOTORS TECHNICAL ASSISTANCE CENTER.

INDICATOR LAMP ON OR ENGINE MISFIRE, ROUGH IDLE, EXTENDED CRANK, OR CRANK NO START IN SOME CASES. TECHNICIAN WILL NEED TO PERFORM PUBLISHED SERVICE INFORMATION DIAGNOSTICS. IF TECHNICIAN FINDS CARBON, AN UPPER ENGINE AND VALVE CLEANING SHOULD BE PERFORMED.

ENGINE SOON AND A DIAGNOSTIC TROUBLE CODE P0011. IF THE TECHNICIAN HAS FOLLOWED SERVICE INFORMATION DIAGNOSTIC TROUBLE CODE FOR P0011AND THE ROOT CAUSE WAS NOT FOUND THE OIL PRESSURE AT THE OIL PRESSURE SENDER SHOULD BE CHECKED. ALSO THE NUMBER 2 CAM BEARING SHOULD BE INSPECTED.

ACTIVE FUEL MANAGEMENT OIL DEFLECTOR TO REDUCE OIL CONSUMPTION.

IF A TECHNICIAN HAS DUPLICATED, OR THE CUSTOMER DESCRIPTION ALIGNS WITH THE SPEEDS MENTIONED IN THE IDLE SPEED DESCRIPTION TABLES, THE IDLE SPEED SHOULD BE CONSIDERED A NORMAL CHARACTERISTIC OF CURRENT VEHICLE DESIGN.

ACCESSORY POWER MODULE ARE BEING PLACED ON RESTRICTION THROUGH THE GENERAL MOTORS TECHNICAL ASSISTANCE CENTER. DEALER WILL NEED TO CONTACT GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE.

ENGINE SOON LAMP, ENGINE MISFIRE ON CYLINDER 1, 4, 6, OR 7 AND/OR TICK NOISE. TECHNICIAN WILL FOLLOW SERVICE INFORMATION DIAGNOSIS FIRST. IF SERVICE INFORMATION DIAGNOSIS DOES NOT ISOLATE THE CAUSE OF THIS CONCERN PERFORM A CYLINDER DEACTIVATION ACTIVE FUEL MANAGEMENT SYSTEM COMPRESSION TEST IN SERVICE INFORMATION. IF THE RUNNING COMPRESSION OF THE MISFIRING CYLINDER STAYS BELOW 25 POUNDS PER SQUARE INCH REGARDLESS OF THE ACTIVE FUEL MANAGEMENT SOLENOID BEING COMMANDED ON OR OFF, AN ACTIVE FUEL MANAGEMENT LIFTER IS MECHANICALLY COLLAPSED/STUCK OR UNLOCKING AS SOON AS THE ENGINE IS STARTED. REPLACE ALL ACTIVE FUEL MANAGEMENT LIFTERS, AND ALL PLASTIC LIFTER GUIDES. ALSO PERFORM THE CYLINDER DEACTIVATION ACTIVE FUEL MANAGEMENT VALVE LIFTER OIL MANIFOLD DIAGNOSIS AND TESTING IN SERVICE INFORMATION. IF IT ISOLATES A CONCERN WITH THE VALVE LIFTER OIL MANIFOLD, REPLACE IT AND REEVALUATE THE CONCERN. THE ACTIVE FUEL MANAGEMENT LIFTERS CAN ALSO BE MONITORED FOR PROPER OPERATION BY CAREFULLY INSPECTING THE CYLINDER 1, 4, 6, AND 7 ROCKERS AND VALVES WHILE CRANKING OR BRIEFLY AND SAFELY RUNNING THE ENGINE WITH THE VALVE COVERS REMOVED. IF THE VALVE OR VALVES OF AN ACTIVE FUEL MANAGEMENT CYLINDER STOP MOVING WHILE DOING THIS TEST, THE ACTIVE FUEL MANAGEMENT LIFTER IS CAUSING THE CONCERN. FOR 2008-2009 FULL SIZE TRUCK/SUV OR A 2007-2009 CHEVROLET TAHOE WITH THE POLICE PACKAGE REPROGRAM THE ENGINE CONTROL MODULE. ON THE 2008-2009 PONTIAC G8, 2010-2011 CAMARO, AND 2007-2010 FULL SIZE TRUCKS WITH ACTIVE FUEL MANAGEMENT, ALSO DETERMINE IF THE ACTIVE FUEL MANAGEMENT PRESSURE RELIEF VALVE SHIELD THAT IS LISTED IN THE LATEST VERSION OF 10-06-01-008 HAS EVER BEEN INSTALLED. ON PASSENGER CARS WITH THE LS4 ENGINE, DETERMINE IF THE UPDATED OIL PAN GASKET THAT IS LISTED IN THE LATEST VERSION OF 11-06-01-007 HAS BEEN INSTALLED.

NORMAL ENGINE VIBRATION WHILE IN ACTIVE FUEL MANAGEMENT (AFM) MODE MAY CAUSE THE TRANSMISSION DIPSTICK TUBE TO FATIGUE AND FRACTURE. IF THIS OCCURS, IT COULD CAUSE A TICK OR RATTLE NOISE FROM THE FRONT OF THE VEHICLE. DEALERS ARE TO INSPECT THE TRANSMISSION DIPSTICK TUBE FOR A FRACTURE AND REPLACE IT IF NECESSARY. IF NO FRACTURE IS FOUND, DEALERS ARE TO INSTALL A FOAM SLEEVE AROUND THE TUBE TO ABSORB THE VIBRATION.

DETECTION IN DURAMAX DIESEL ENGINES - PHOTOGRAPH TECH 2 CALIBRATION IDS, CALIBRATION VERIFICATION NUMBERS (CVNS) AND TRANSMISSION DATA SCREEN

DEALER WILL NEED TO CALL GM TECHNICAL ASSISTANCE CENTER FOR FURTHER INSTRUCTIONS.

REPAIR THE CONCERN OF THE VEHICLE CRANKS BUT DOES NOT START. THE TECHNICIAN IS TO INSPECT FOR A SHEARED CAM PIN IN THE ENGINE.

A CUSTOMER MAY IDENTIFY A CONCERN OF UNABLE TO REACTIVATE A VEHICLE'S ONSTAR THAT HAS BEEN PREVIOUSLY DISABLED BY ONSTAR. DEALER IS TO CALL GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE IF THE CONCERN IS STILL PRESENT.

TEST PROBE, REPLACEMENT TERMINALS, AND TERMINATED LEADS. THE J-35616-64B IS THE LATEST TEST PROBE RELEASED FOR CHECKING TENSION OR PROBING THE .64 SERIES TERMINALS. THE TEST PROBE TERMINAL HAS BEEN RELEASED IN THE TERMINAL REPAIR KIT (J-38125-620H) LOCATED IN LEAR TRAY 7 PART NUMBER 963716-2. THERE ARE 5 TERMINATED LEADS IN A PACKAGE PART NUMBER IS 13505346, WHICH CAN BE ORDERED THROUGH YOUR NORMAL GENERAL MOTORS CUSTOMER CARE AND AFTERSALES PARTS CHANNEL

TECHNICIAN MAY ALSO FIND A DIAGNOSTIC TROUBLE CODE P0521 IN THE ENGINE CONTROL MODULE. TECHNICIAN SHOULD FOLLOW ALL PUBLISHED SERVICE INFORMATION DIAGNOSIS. WHEN USING A SCAN TOOL IF THE OIL PRESSURE IS LOW BUT THE OIL PRESSURE AT THE OIL FILTER HOUSING IS CORRECT, TECHNICIAN SHOULD INSPECT THE VALVE LIFTER OIL FILTER FOR DEBRIS/SLUDGE THAT COULD BE RESTRICTING OIL FLOW TO THE OIL PRESSURE SENSOR. TECHNICIAN SHOULD REMOVE THE VALVE LIFTER OIL FILTER AND CLEAN IT. IF THE VALVE LIFTER OIL FILTER CANNOT BE CLEANED REPLACE IT.

DESIRES ADDITIVES TO PREVENT FUEL CONCERNS DEPENDING ON FUEL OR TEMPERATURE RELATED CONDITIONS.

ENGINE DAMAGE.

GASKET SEALING SURFACES.

AFTERMARKET CALIBRATIONS OR PERFORMANCE PARTS MAY BE THE CAUSE.

PRESSURE MODULATOR VALVE FOR THE 2-MODE HYBRID UTILITIES AND TRUCKS ARE BEING PLACED ON PARTS ORDERING RESTRICTION THROUGH THE GM TECHNICAL ASSISTANCE CENTER (TAC).

A CUSTOMER MAY IDENTIFY A CONCERN OF UNABLE TO REACTIVATE A VEHICLE'S ONSTAR THAT HAS BEEN PREVIOUSLY DISABLED BY ONSTAR. DEALER IS TO CALL GENERAL MOTORS TECHNICAL ASSISTANCE CENTER FOR FURTHER ASSISTANCE IF THE CONCERN IS STILL PRESENT.

DEALER WILL NEED TO CALL GM TECHNICAL ASSISTANCE CENTER FOR FURTHER INSTRUCTIONS.

USAGE TO CORRECT A CONCERN THAT AFTER INSTALLATION OF A REPLACEMENT UPPER VALVE BODY, THE TRANSMISSION MAY HAVE NO REVERSE AND NO 2ND GEAR DUE TO THE INSTALLATION OF THE INCORRECT UPPER VALVE BODY.

THREE OR FOUR CYLINDER MODE.

MODEL 2008-2014 VEHICLES AND TRUCKS. *PE

ACCESSED ELECTRICAL SYSTEMS THAT ARE AFFECTED BY DEVICES THAT ARE PLUGGED IN AND BECOME INOPERATIVE DUE TO AN OPEN FUSE AND NO PROBLEM WITH VEHICLE IDENTIFIED. MODELS YEARS 2010-2014 TRUCKS AND PASSENGER. NO MODELS. *PE

THIS PARTS RESTRICTION WILL ASSIST GM POWERTRAIN ENGINEERING WITH PRODUCT FEEDBACK. *PE

GMC ENGINEERING IS ATTEMPTING TO DETERMINE THE ROOT CAUSE OF THE ABOVE CONCERN. *PE

PROCEDURE TO INSPECT THE CONNECTION OF THE CHASSIS TO ENGINE WIRE HARNESS CONNECTION. MODELS SILVERADO, GMC 1500 SERIES (2010). *PE

SOME CUSTOMERS MAY COMMENT ON POOR PERFORMANCE, DECREASED ACCELERATION AND/OR AN INOPERATIVE FUEL GAUGE. NO MODELS LISTED EXCEPT SATURN AND HUMMERS; INCLUDES ALL PASSENGER CARS AND LIGHT DUTY TRUCKS. *PE UPDATED 5/9/11. *PE

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

technical assistance case using the dealer case management tool.

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

Allegation Resolution (PAR) claim.

Allegation Resolution (PAR) claim.

Second Design

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

Allegation Resolution (PAR) claim.

Only)

the differences between what is considered a fluid leak and what is considered seepage. Improper diagnosis may lead to unnecessary component replacement. Use the following information to determine if the condition is normal acceptable seepage or a defective component

interiors of GM vehicles.

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

Technical Assistance (TAC).

normal operations.

Only).

verification sheets (CCVS).

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Technical Assistance (TAC).

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

customer.

to complete some repairs.

Technical Assistance (TAC).

Technical Assistance (TAC).

verification sheets (CCVS).

from the openings under the bed rails near the stake pockets. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

Hardman Double Bubble Epoxy part number 04001.

Customer Concern Verification Sheets (CCVS).

RemoteLink? phone application.

appropriate Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.

part numbers for the labels.

to complete some repairs.

Approved Refinish Materials booklet information.

correct a customers comments on the cover seeming loose

regarding the differences of the Dexos oils.

normal operations.

for vehicles that may need an upgrade.

may be un necessary.

Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.

contact PQC prior to replacing an assembly (U.S. and Canada only).

manually, to fix the customers concern of the mirriors shaking or fluttering at normal driving speeds.

customer.

Fob or OnStar Mobile Application and where to locate the information for future use.

from the openings under the bed rails near the stake pockets. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.

Hardman Double Bubble Epoxy part number 04001.

part numbers for the labels.

first time.

properly disable the SIR system for repairs at or near

connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.

directed to one of the following testing centers according to the type of fluid needing testing. Dealer should send the correct fluid to the proper testing center.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

CUSTOMER HEARS A CLUNK WHEN STOPPING OR LAUNCHING.

THE VEHICLE MAY BE UNABLE TO CONNECT TO ONSTAR USING THE WHITE, BLUE OR RED ONSTAR BUTTONS.

THE VEHICLE'S XM TRAVEL LINK MAY BE INOPERTIVE.

GM HAS NOT TESTED OR VALIDATED A CLIPPED VEHICLE REPAIR; THEREFORE, GM CANNOT ENDORSE THIS TYPE OF REPAIR OR CONFIRM THE CRASH PERFORMANCE DURING A SUBSEQUENT COLLISION.

LESS THAN 10,000 MILES ON IT.

CUSTOMER HEARS A CLUNK WHEN STOPPING OR LAUNCHING.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/or C0775.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

repairing wiring harnesses.

(U.S).

warranty replacements.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

warranty replacements.

warranty replacements.

repairing wiring harnesses.

warranty replacements.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

warranty replacements.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

always respond to requests for changes in air delivery or temperature from the HVAC controls. The technician may find that theHVAC control module will communicate with the scan tool but the HVAC door data actual counts willread 0 counts. The dealer is directed to ensure there is 12V on circuit 300 at HVAC control module before replacing module.

condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.

Control on a vehicle which did not come equipped with the option. Technician will need to contact the Techline Customer Support Center to determine if a calibration is available for the vehicle. If they are able to provide a calibration for the vehicle then order steering wheel with cruise control buttons, steering wheel sir coil, and steering column wiring harness.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

tried to provide a software update to the OnStar hardware in your vehicle. However, your system could not be updated remotely. As a result, some of your OnStar system functions may not be working as expected." The customer is further instructed in this letter to "Please contact your dealer or any dealer near you as soon as possible to schedule an appointment for this no-cost software update. Your dealer will reprogram your OnStar module with an update. This is for vehicles that have previously received the Canada upgrade as described in Service Bulletin #15-08-44-001F."

Control on a vehicle which did not come equipped with the option. Technician will need to contact the Techline Customer Support Center to determine if a calibration is available for the vehicle. If they are able to provide a calibration for the vehicle then order steering wheel with cruise control buttons, steering wheel sir coil, and steering column wiring harness.

Set After Battery Disconnect.

The customer communication requested return of unsold inventory to inspect the software. The software may have a fault where the readiness monitors are stuck in the not-ready or incomplete position. The readiness monitors will not cause performance or emissions issues but will prevent the emissions scanning tools from confirming the module is performing correctly, causing the vehicle to fail state required emissions tests.

applications.

(SDGM) mayreport "Crash Sense Failed" and the 300v Hybrid Battery Contactors will remain open until the Hybrid Powertrain Control Module's (HPCM) High Voltage (HV) DTCs are reset. AndHow to Reset.

and/or Battery Light is Flashing and the procedures to turn the Transport Mode message On and Off.

detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.

transactions when doing wiring repairs.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

with a diagnostic trouble code of B009F in the Serial Data Gateway Module equipped with Regular Production Option code HP2. The vehicle may exhibit a no crank or no start, or a Service Hybrid message with no codes. The technician will inspect the High Voltage Circuit Impact Detection sensor for water intrusion or corrosion at the weather pack. Inspect the High Voltage Circuit Impact Detection sensor for cracks or terminal corrosion and replace the sensor or terminals along with the weather pack seals if damage is found. If there is no damage found the technician will leave the sensor unplugged and power up the vehicle to induce a code, then power down the vehicle with the Tech 2 unplugged from the vehicle for two minutes. Clear the code and recheck for the message and codes, if the code resets the technician will replace the High Voltage Circuit Impact Detection sensor and terminals with terminated leads. Technician is to repeat the above steps to verify the concern is corrected.

also covers a Serail number for bad Aux pump module

along with diagnostic trouble codesmay reset unprompted due to the installation of an aftermarket fuel pump control module.

always respond to requests for changes in air delivery or temperature from the HVAC controls. The technician may find that theHVAC control module will communicate with the scan tool but the HVAC door data actual counts willread 0 counts. The dealer is directed to ensure there is 12V on circuit 300 at HVAC control module before replacing module.

Control on a vehicle which did not come equipped with the option. Technician will need to contact the Techline Customer Support Center to determine if a calibration is available for the vehicle. If they are able to provide a calibration for the vehicle then order steering wheel with cruise control buttons, steering wheel sir coil, and steering column wiring harness.

using a second stage manufacturer

conductive finish.

the TIS Service Programming System (SPS), set-up and warranty.

system and concerns about camper/trailer battery charging.

regulated voltage control system and concerns about camper/trailer battery charging.

be re-learned when accessory wheels are installed on the vehicle.

E5659, M5304, and/or M5530 may be displayed in TIS2web when the technician is programming any module. If this concern is encountered, the technician should start by ensuring that the module being programmed is not a used module and that the VIN matches on VIN plate, TIS2web programming screen, and GDS2 module identification information screen.

reprogram modules.

it is warranty or not.

equipped with RPO 6E2 or 6E8 and converting to fleet mode. Technician will need to ensure fleet vehicles with RPO 6E2 or 6E8 should be checked to verify that the Theft Deterrent Module is in fleet mode prior to attempting to add keys.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

Control on a vehicle which did not come equipped with the option. Technician will need to contact the Techline Customer Support Center to determine if a calibration is available for the vehicle. If they are able to provide a calibration for the vehicle then order steering wheel with cruise control buttons, steering wheel sir coil, and steering column wiring harness.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

and booster packs.

long period of time and/or set in cold weather climates to correct a customer concern of symptoms that include, but not limited to, a slow or no crank condition that may be caused by a discharged battery.

temperature sensors.

required.

cause the BCM to appear off line.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

Vehicles Produced by a Second Stage Manufacturer (Upfitter), Turn Signals Flash Fast after Factory Box Removed

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

it is imperative that all related terminal pin fit and tension be checked when the test steps require disconnection of the connector or component, prior to any component replacement. Always use the recommended terminal test tool during these tests.

parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system. Technician should understand the power cycles of the various OnStar systems. All Generation 6, 7, 8, and 9 systems are powered up continuously for 48 hours from ignition off. After 120 hours from ignition off, these systems then completely power off. The Onstar modules draw: * IGN ON - 240 to 400 Milliamp. * IGN OFF - 3 to 20 Milliamp for 48 hours or 120 hours on Gen 9 and vehicle communication platforms. * IGN OFF - 0.2 to 0.8 Milliamp after 48 hours or 120 hours on Gen 9 and vehicle communication platforms.

certain channels but XM channel info is displayed. Technician will need to contact XM and deactivate and activate the module.

certain channels but XM channel info is displayed. Technician will need to contact XM and deactivate and activate the module.

TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS.

TO PERFORM AN INSTANT UPDATE OF THE AMBIENT TEMPERATURE SENSOR, PRESS AND HOLD THE RECIRC BUTTON AND AIR CONDITIONING BUTTON ON THE HEATER-VENT-AIR CONDITIONING CONTROL HEAD SIMULTANEOUSLY. IT IS ALSO POSSIBLE TO PERFORM THIS BY USING A SCAN TOOL IN SPECIAL FUNCTION MODE AND SELECT INSTANT UPDATE.

MODE AFTER THE ONSTAR CANADA UPGRADE TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE.

MODE AFTER THE ONSTAR CANADA UPGRADE, TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE.

CONTROL MODULE AND THE SEAL KIT HAS ENDED.

RECEIVING FREQUENT "OFF ROUTE" MESSAGES WHILE FOLLOWING TURN BY TURN (TBT) ROUTE NAVIGATION. THE TECHNICIAN IS PROVIDED INSTRUCTIONS FOR RESETTING THE VEHICLE COMMUNICATION INTERFACE MODULE FOR THIS CONCERN.

DRAIN TEST FOR THE ONSTAR MODULE. WHEN PERFORMING BATTERY PARASITIC DRAIN TEST, THERE MAY BE SOME CONFUSION AS TO WHAT THE NORMAL POWER CONSUMPTION READING SHOULD BE FROM THE ONSTAR SYSTEM.

LONGER ON PART RESTRICTION.

ON SOME HYBRID 2-MODE (HP2) VEHICLES, THE ACCESSORY POWER MODULE (APM) MAY NOT INITIALIZE WHEN THE VEHICLE IS STARTED IN COLD TEMPERATURES AND THE APM IS COLD. ONCE THE APM WARMS UP, IT WILL INITIALIZE AND PERFORM AS DESIGNED. HOWEVER, DURING THE TIME THAT THE APM IS NOT OPERATIONAL, IT COULD RESULT IN A LOSS OF POWER STEERING ASSIST AND THE BATTERY MAY NOT CHARGE. IF THIS CONDITION OCCURS, THE SERVICE POWER STEERING, SERVICE HYBRID SYSTEM, OR SERVICE BATTERY CHARGING SYSTEM MESSAGE WILL APPEAR IN THE DRIVER INFORMATION CENTER, THE MALFUNCTION INDICATOR LAMP AND RED BATTERY TELLTALE MAY ILLUMINATE, AND DTC U1821 AND U182A WILL BE PRESENT. DEALERS ARE TO REPLACE THE APM.

CONCERN WITH A DIAGNOSTIC TROUBLE CODE OF B009F IN THE SERIAL DATA GATEWAY MODULE EQUIPPED WITH REGULAR PRODUCTION OPTION CODE HP2. THE VEHICLE MAY EXHIBIT A NO CRANK OR NO START, OR A SERVICE HYBRID MESSAGE WITH NO CODES. THE TECHNICIAN WILL INSPECT THE HIGH VOLTAGE CIRCUIT IMPACT DETECTION SENSOR FOR WATER INTRUSION OR CORROSION AT THE WEATHER PACK. INSPECT THE HIGH VOLTAGE CIRCUIT IMPACT DETECTION SENSOR FOR CRACKS OR TERMINAL CORROSION AND REPLACE THE SENSOR OR TERMINALS ALONG WITH THE WEATHER PACK SEALS IF DAMAGE IS FOUND. IF THERE IS NO DAMAGE FOUND THE TECHNICIAN WILL LEAVE THE SENSOR UNPLUGGED AND POWER UP THE VEHICLE TO INDUCE A CODE, THEN POWER DOWN THE VEHICLE WITH THE TECH 2 UNPLUGGED FROM THE VEHICLE FOR TWO MINUTES. CLEAR THE CODE AND RECHECK FOR THE MESSAGE AND CODES, IF THE CODE RESETS THE TECHNICIAN WILL REPLACE THE HIGH VOLTAGE CIRCUIT IMPACT DETECTION SENSOR AND TERMINALS WITH TERMINATED LEADS. TECHNICIAN IS TO REPEAT THE ABOVE STEPS TO VERIFY THE CONCERN IS CORRECTED. "

RECEIVING FREQUENT "OFF ROUTE" MESSAGES WHILE FOLLOWING TURN BY TURN (TBT) ROUTE NAVIGATION. THE TECHNICIAN IS PROVIDED INSTRUCTIONS FOR RESETTING THE VEHICLE COMMUNICATION INTERFACE MODULE FOR THIS CONCERN.

DRAIN TEST FOR THE ONSTAR MODULE. WHEN PERFORMING BATTERY PARASITIC DRAIN TEST, THERE MAY BE SOME CONFUSION AS TO WHAT THE NORMAL POWER CONSUMPTION READING SHOULD BE FROM THE ONSTAR SYSTEM.

TESTER/CHARGER FOR DIAGNOSING BATTERY REPLACEMENTS AND MAINTAINING BATTERIES ON NEW VEHICLES IN DEALER INVENTORY.

CONTROL MODULES

MODULES-DIAGNOSING AND REPAIRING FRETTING CORROSION (DISCONNECT AFFECTED CONNECTOR AND APPLY DIELECTRIC LUBRICANT). *PE UPDATED 3/26/10. *PE UPDATED 6/6/11. *PE UPDATED 3/12/12. *PE

programs.

identification for warranty transactions (U.S. Only).

and Canada Dealers Only).

Dealer Special Tool Loan Program process.

operation.

E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.

services and maintenance on vehicles originating/sold in Canada.

the warranty transaction submission procedures that support the Personal Property Damage process.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

a fluid leak, and what is considered fluid seepage.

Assistance Center (TAC).

programs.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

Enhance Customer Service Experience

Enhance Customer Service Experience

Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

Only).

and Canada Dealers Only).

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Dealer Special Tool Loan Program process.

Assistance Center (TAC).

Dealers Only).

Only).

Spin-On Oil Filters.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

to GM for payment.

identification for warranty transactions (U.S. Only).

operation.

Only).

Dealers Only).

the warranty transaction submission procedures that support the Personal Property Damage process.

Only).

E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

and Canada.

Spin-On Oil Filters.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Spin-On Oil Filters.

Spin-On Oil Filters.

independent causes (GM Canada Dealers Only).

Spin-On Oil Filters.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

information found in the service manual.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

services and maintenance on vehicles originating/sold in Canada.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.

field action customer reimbursement procedure (U.S. Dealers Only).

Warranty Information.

Instructions and Warranty Information.

Operations and Customer Enthusiasm

to GM for payment.

Operations and Customer Enthusiasm

offered through GM.

VEHICLES ORIGINATING/SOLD IN CANADA.

MAINTENANCE ON VEHICLES ORIGINATING/SOLD IN CANADA.

PROVIDES A SERVICE PROCEDURE TO INSPECT THE TRANSFER CASE PLUG FOR PRESENCE OF AN O RING AND IF NECESSARY, INSTALL A NEW PLUG THAT CONTAINS O-RING. BULLETIN BEING REVISED TO EXTEND THE EXPIRATION DATE TO 9/30/11. *PE

additive.

additive.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

the line is reinstalled correctly to avoid a no/low fuel pressure situation.

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

Driver Information Center Messages

Driver Information Center Messages

Driver Information Center Messages

Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

additive.

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

diesel fuel.

additive.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

driver information Center Messages

DIC, DTC P2463 May be set

Driver Information Center Messages

DIC, DTC P2463 May Be Set

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

start, no start, rough running, or low fuel pressure. Technician may find Diagnostic Trouble Codes P0087, P0088, P0191 and P128E during the inspection. If during the inspection of the fuel system contamination is found the complete fuel system will need to be cleaned and flushed. After the fuel system is cleaned out test the fuel using the latest version of PIT3173.

Exhaust Fluid Quality Poor ” on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination. Technician should use Service Information for Contaminants in Diesel Exhaust Fluid Diagnosis and use special tool J26568 or EN50422 Diesel Exhaust Fluid Refractometer for fluid testing.

using the evaporative emission cart smoke machine and ultrasonic leak detectortools.

“Exhaust Fluid Quality Poor” on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination. Technician should use Service Information for Contaminants in Diesel Exhaust Fluid Diagnosis and use special tool J26568 or EN50422 Diesel Exhaust Fluid Refractometer for fluid testing.

“Exhaust Fluid Quality Poor” on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination. Technician should use Service Information for Contaminants in Diesel Exhaust Fluid Diagnosis and use special tool J26568 or EN50422 Diesel Exhaust Fluid Refractometer for fluid testing.

documents and scan tool parameters to reference when encountering an: Exhaust Fluid Quality Poor Message Displayed, and a Reductant Fluid Quality Test Status that will Pass, Time Out, Fail or Interrupt and other DEF Messages that may be observed.

customer concerns of XM/Cellular Mobile Phone/OnStar antenna looseness or damage, XM/Cellular/OnStar reception performance degraded, rattle/flutter/squeak noise, wind noise/whistle at highway speeds, and/or a water leak on headliner at sunvisor.

Also, a bullet was added to the dexos 2? section with information on the 2014 Cruze diesel.

fuel system causing the vehicle to have a hard or no start.

may come on and the truck DPF system may fail.

start, no start, rough running, or low fuel pressure. Technician may find Diagnostic Trouble Codes P0087, P0088, P0191 and P128E during the inspection. If during the inspection of the fuel system contamination is found the complete fuel system will need to be cleaned and flushed. After the fuel system is cleaned out test the fuel using the latest version of PIT3173.

tool parameters to reference when encountering an: Exhaust Fluid Quality Poor message displayed, and a Reductant Fluid Quality Test status that will Pass, Time Out, Fail or Interrupt and other DEF messages that maybe observed.

feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling the fuel tank.

FLUID QUALITY POOR ON THE DRIVER INFORMATION CENTER OR A DIESEL EXHAUST FLUID WARNING LAMP ON OR OTHER EXHAUST FLUID QUALITY RELATED CONCERNS. TECHNICIAN WILL INSPECT THE DIESEL EXHAUST FLUID FOR CONTAMINATION. TECHNICIAN SHOULD USE SERVICE INFORMATION FOR CONTAMINANTS IN DIESEL EXHAUST FLUID DIAGNOSIS AND USE SPECIAL TOOL J26568 OR EN50422 DIESEL EXHAUST FLUID REFRACTOMETER FOR FLUID TESTING.

DEALER CAN NOW ORDER THE PARTS THROUGH THE REGULAR CUSTOMER CARE AND AFTERSALES PARTS PROCESS.

THE MALFUNCTION LIGHT MAY ALSO BE ON. *RM

characteristic.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

addressing underbody component corrosion with customers.

Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.

addressing underbody component corrosion with customers.

characteristic.

Replacement Guidelines.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.

up-fitter may have removed the rear bumper, install a different rear bumper, or add a different box/flat bed/cube box/hitch, etc. to the rear of the truck, which affects the rear park assist operation. Technician can disable the rear park assist for this concern.

up-fitter may have removed the rear bumper, install a different rear bumper, or add a different box/flat bed/cube box/hitch, etc. to the rear of the truck, which affects the rear park assist operation. Technician can disable the rear park assist for this concern.

up-fitter may have removed the rear bumper, install a different rear bumper, or add a different box/flat bed/cube box/hitch, etc. to the rear of the truck, which affects the rear park assist operation. Technician can disable the rear park assist for this concern.

Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

transition the side view mirrors to curb view mode.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

or ripple appearance in the side outer panel of the cargo box around the perimeter of the wheel house opening. Technician should first access the rear of the inner wheelhouse area through the tail lamp cavity and the front of the wheelhouse from under the vehicle, and coat the inner hem of the wheel house to side outer panel with 3M Rust Fighter I. After allowing the 3M Rust Fighter I to dry then apply several coats of Nox Rust X-121B undercoating.

Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.

in the bed.

or ripple appearance in the side outer panel of the cargo box around the perimeter of the wheel house opening. Technician should first access the rear of the inner wheelhouse area through the tail lamp cavity and the front of the wheelhouse from under the vehicle, and coat the inner hem of the wheel house to side outer panel with 3M Rust Fighter I. After allowing the 3M Rust Fighter I to dry then apply several coats of Nox Rust X-121B undercoating.

when the protective shipping film is removed from certain vehicles.

chromed aluminum wheels, along with warranty information regarding these conditions.

moldings to remove tapping, clicking or ticking type noise.

in the bed.

to verify they correct a condtion of the power folding mirriors glass shakes, flutters at normal driving conditions.

related to an apperance of discoloration or corrosion near edges/openings of chrome bumpers

OR RIPPLE APPEARANCE IN THE SIDE OUTER PANEL OF THE CARGO BOX AROUND THE PERIMETER OF THE WHEEL HOUSE OPENING. TECHNICIAN SHOULD FIRST ACCESS THE REAR OF THE INNER WHEELHOUSE AREA THROUGH THE TAIL LAMP CAVITY AND THE FRONT OF THE WHEELHOUSE FROM UNDER THE VEHICLE, AND COAT THE INNER HEM OF THE WHEEL HOUSE TO SIDE OUTER PANEL WITH 3M RUST FIGHTER I. AFTER ALLOWING THE 3M RUST FIGHTER I TO DRY THEN APPLY SEVERAL COATS OF NOX RUST X-121B UNDERCOATING PART NUMBER 12346501.

CONDITION OF A BROKEN TRIM PANEL AROUND DOOR HANDLE.

RELATED TO AN APPERANCE OF DISCOLORATION OR CORROSION NEAR EDGES/OPENINGS OF CHROME BUMPERS

TO VERIFY THEY CORRECT A CONDTION OF THE POWER FOLDING MIRRIORS GLASS SHAKES, FLUTTERS AT NORMAL DRIVING CONDITIONS.

VEHICLE'S SUNROOF OPERATION INTERMITTENT, BIND, NOISE, AUTO-REVERSE, AND/OR WATER LEAKS.

VEHICLE'S SUNROOF OPERATION INTERMITTENT, BIND, NOISE, AUTO-REVERSE, AND/OR WATER LEAKS.

AND SIDE WINDOWS WHEN THE VEHICLE IS IN THE SUNLIGHT.

CORROSION WITH CUSTOMERS.

*RM UPDATED ON 5/2/2012. *KB

the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

part number 24236933 is currently transitioning from a kit to the filter (24236517) and seal (24225347) being sold individually.

The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle. This concern may also be present while cruising at highway speeds and then an aggressive increase in throttle.This is considered normal operation of the vehicle the throttle is delayed and opened slowly up to .7 seconds to help minimize driveline lash and clunking or will have approximately .5 seconds of zero torque to allow the transmission to shift to downshift.

Conditions

Conditions

Conditions

Conditions

Temperature Operation (Replace Power Steering Fluid)

the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

due to seeing grease or sealant on certain locations on the gear.

test.

normal characteristic.

bump, chuggle, or fishbite sensation when crowding the throttle slightly with the Torque Converter Clutch on while cruising at 35-60 miles per hour. Technician should follow all published Service Information diagnostics if the concern is repaired compare to a like vehicle with the same options.

transmissions and 4 wheel drive may exhibit a condition of grinding/ratcheting type noise when shifting the automatic transmission into park while the transfer case is in 4 wheel drive low (4LO) range. Dealers technician's are advised this condition should be deemed a normal characteristic of 4WD low operation.

TransFlow.

customers comments regarding one being broken.

The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle. This is considered normal operation of the vehicle the throttle is delayed and opened slowly up to .7 seconds to help minimize driveline lash and clunking or will have approximately .5 seconds of zero torque to allow the transmission to shift to first gear.

test.

gear due to seeing grease or sealant on certain locations on the gear.

The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle. This concern may also be present while crusing at highway speeds and then an aggressive increase in throttle.This is considered normal operation of the vehicle the throttle is delayed and opened slowly up to .7 seconds to help minimize driveline lash and clunking or will have approximately .5 seconds of zero torque to allow the transmission to shift to downshift.

The different noises caused by driver habit, weather conditions , and normal manual transmission noises.

Technician may find Diagnostic Trouble Codes P0601, P0603, P0604, P062F or P1621 stored in the Transmission Control Module. Technician will need to ensure that the Diagnostic Trouble Codes are set in the Transmission Control Module. If the Diagnostic Trouble Codes are only set in the Transmission Control Module reprogram the Transmission Control Module.

documentation and claim submissions

Technician should be advised that the maximum pinion shim to be used or stacked behind the pinion is 0.050?, and the minimum pinion shim is 0.020? for an 8.6 axle. The range for available pinion depth shims for the 10.5? axle is 0.006? to 0.024?. When setting the backlash it should be set between 0.003? to 0.005? on a new ring and pinion for any American Axle Manufacturing application. The ring and pinion can be reused or adjusted if the mileage is less than 500 miles, if not used for towing. Technician should be advised that a ?roller coaster? or ?hourglass? pattern on the bearings may be normal up to 10,000 miles and possibly longer. With a mis-machined housing you may get a heel pattern on both sides of the gear teeth at build up can generally be corrected with backlash adjustments. When setting up an 8.6? axle with a 5 cut gear set is to use a 0.035? pinion shim and set backlash to 0.004?. When using the newer 2 cut gear set also use a 0.035? pinion shim and still set backlash to 0.004?. To set the gear pattern use backlash to adjust the pattern heel to toe. Use the pinion shim to adjust the height of the pattern. The proper drive pinion bearing pre-load is from 15 - 30 inch pounds with new bearings. The total torque to turn after the differential case is installed should increase 5 - 10 inch pounds at the pinion. A new pinion nut must be used whenever the old one is removed. The axle shaft end play specification is 0.012? per side and the radial specification is 0.002? - 0.003?. Technician should be advised that synthetic lube can be used in all new American Axle Manufacturing axle assemblies. The new pinion seal for the 8.6? axle assembly is a two piece design.

protection or tint offered by the windshield or side glass. Technician should be advised Windshield reduces Ultraviolet rays down to 4% or less. Front side door glass reduces Ultraviolet rays down to 35% or less. Windshields are SOLAR glass with a light transmittance of >/=70%. Front door glass are Solar glass with a light transmission of >/=70%. Rear door glass, quarter windows and back windows can use either Solar glass (>/=70%) or Privacy glass, which has a light transmittance of 20%.

REPAIRING VEHICLES WITH DIAGNOSTIC TROUBLE CODE P0C2B WITH OR WITHOUT P2797. TECHNICIAN SHOULD NOT REPLACE THE AUXILIARY TRANSMISSION FLUID PUMP. TECHNICIAN WILL FOLLOW PUBLISHED DIAGNOSIS INSPECT THE WIRING BETWEEN THE HPCM AND THE AUXILIARY TRANSMISSION FLUID PUMP CONTROL MODULE. IF THE WIRING TESTS OK WITH NO TERMINAL TENSION RELATED CONCERNS AT EITHER END OF THE CIRCUITS SUSPECT A POSSIBLE AUXILIARY TRANSMISSION FLUID PUMP CONTROL MODULE RELATED CONCERN.

TRANSMISSION FLUID PUMP CONTROL MODULE AND PUMP PART NUMBERS 24261817AND 19207983 HAS ENDED.

ON EXTERIOR CASE OF GEAR DUE TO THE MANUFACTURING PROCESS."

FROM HIGH PRESSURE HOSE, POWER STEERING PUMP OR GEAR. *PE UPDATED 9/30/13. *PE UPDATED 11/7/14. *PE

*KB UPDATED ON 09/21/07. *NJ UPDATED 10/5/07. *NJ UPDATED 2/15/08. *NJ UPDATED 5/19/08. *NJ UPDATED 2/17/10. *PE UPDATED 3/30/11. *PE

strut due to fluid leak.

strut due to fluid leak.

disk on gasket sealing surfaces or reused parts.

to be replaced if the brake pedal moves or applies on its own at a full turn.

disk on gasket sealing surfaces or reused parts.

to be replaced if the brake pedal moves or applies on its own at a full turn.

disk on gasket sealing surfaces or reused parts.

C1112.

to be replaced if the brake pedal moves or applies on its own at a full turn.

abrasive disk on gasket sealing surfaces or reused parts.

to be replaced if the brake pedal moves or applies on its own at a full turn.

to be replaced if the brake pedal moves or applies on its own at a full turn.

lieu of the factory integrated trailer brake controller (ITBC) (RPO JL1).

to be replaced if the brake pedal moves or applies on its own at a full turn.

concern of seeing a white film/residue on the IP pad and/or door trim panels.

concern of reduced braking during certain loads and road conditions.

induced pulsation, vibration felt in steering wheel, rumble noise from underbody during downhill descents.

REPAIR THE VEHICLES THAT MAY HAVE UNWANTED OR PHANTOM PHONE CALLS. TECHNICIAN WILL NEED TO DETERMINE WHAT TYPE OF CALL THE CUSTOMER IS HAVING THAT IS UNWANTED. THE VEHICLE MAY RECEIVE AN INCOMING CALL JUST LIKE ANY OTHER PHONE. TYPICALLY THE CUSTOMER WILL HEAR THE PHONE RINGING IN THE VEHICLE. THIS SCENARIO ALSO INCLUDES INCOMING BLUETOOTH CALLS. ONE TYPE OF UNWANTED CALL CAN BE MADE IF THE KEY PAD IS FAULTY THE ONSTAR SYSTEM WILL TRY TO MAKE A BLUE BUTTON CALL FOR SHORTED VOLTAGE IN THE CIRCUITS. THE ONSTAR MODULE COULD HAVE AN INTERNAL FAULT AND PRODUCE A PHONE UNAVAILABLE AUDIO MESSAGE ALSO IT MAY HAVE A DIAGNOSTIC TROUBLE CODE U1500 OR B1000. REFER TO DIAGNOSTICS FOR THE DIAGNOSTIC TROUBLE CODE MAKING SURE TO FOLLOW ANY APPLICABLE BULLETINS OR PRELIMINARY INFORMATION SHEETS. A GREADYH OR GONSTAR READYH AUDIO MESSAGE HEARD WHILE DRIVING. IN SOME CASES IT HAS BEEN FOUND THAT THE CUSTOMER IS INADVERTENTLY PRESSING THE PUSH TO TALK BUTTON ON THE STEERING WHEEL CONTROLS. ON RARE OCCASIONS, OTHER ISSUES IN THE STEERING COLUMN OR STEERING WHEEL CONTROL SYSTEM MAY INDUCE THIS CONCERN.

TO BE REPLACED IF THE BRAKE PEDAL MOVES OR APPLIES ON ITS OWN AT A FULL TURN.

radios and instrument panel clusters, provides exampls on whats an acceptable for warranty and whats not

and to correct the customers concern of the radio being loud during navigation.

techline/service programming systems.

that they only get a few channels.

correct the customers concern loss XM services, noise and/or water leak.

of Radio Audio (Radio Goes Silent/No Sound) and Other Blackberry Phone - Bluetooth Issues

the radio "maximum number of phones are currently paired to the vehicle". Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

the radio "maximum number of phones are currently paired to the vehicle". Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.

OF RADIO AUDIO (RADIO GOES SILENT/NO SOUND) AND OTHER BLACKBERRY PHONE - BLUETOOTH ISSUES

THE VEHICLE'S XM RADIO ONLY HAS XM PREVEIW CHANNELS.

VEHICLES SHIPPED OVER LONG DISTANCES OUTSIDE THE U.S. AND CANADA.

THE RADIO IS ON, IT DOES NOT MUTE ENOUGH WHEN THE ONSTAR TURN-BY-TURN NAVIGATION DIRECTIONS ARE ANNOUNCED DUE TO CUSTOMER IMPROPERLY SETTING THE RADIO VOLUME HIGH ENOUGH WHEN THE TURN-BY-TURN NAVIGATION MESSAGES ARE PLAYED. "

SOUND QUALITY AFTER THE ONSTAR UPGRADE.

Schedules.

Accessories.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

Fog/Driving Lamp Damage.

Accessories.

This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.

This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.

This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.

will not shut off when using the daytime running lamp disable switch (Which is part of the headlamp switch), if the vehicles was built for Canada (RPO Z49). These vehicles were built with different software that doesn't allow the DRL's or Auto headlamp to be shut off. Canada law prohibits disabling daytime running lamps (DRL's) or auto headlamps.

light on with B0081 SYM4B after replacing PPS kit.

Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.

settings for concernc regarding noice drop outs during calls and muffled sound.

being installed and the proper forms used to send the tires back if the road force is not within spec.

will not shut off when using the daytime running lamp disable switch (Which is part of the headlamp switch), if the vehicles was built for Canada (RPO Z49). These vehicles were built with different software that doesn't allow the DRL's or Auto headlamp to be shut off. Canada law prohibits disabling daytime running lamps (DRL's) or auto headlamps.

This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.

to be inaccurate relative to a known distance traveled. Technician should obtain a hand-held GPS unit to test the odometer. If a hand held GPS unit is not available, the only other option is to verify the miles traveled using a surveyor's wheel or a dynamometer.

DOES NOT APPLY TO VEHICLES EQUIPPED WITH HIGH INTENSITY DISCHARGE (HID) LAMPS. DO NOT REPLACE THE ENTIRE HEADLAMP ASSEMBLY FOR THIS CONDITION. *PE

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

ride characteristics of GM cars and trucks.

a tire using the balancer.

matching depth of socket used on the wheel nut.

balancing them to prevent conditions like Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel)

EQUIPMENT.

vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer the conditions noted may not be covered under warranty. Technician will inspect for installed aftermarket suspension components. Also inspect for improperly adjusted torsion bars.

originating from the front of the vehicle that is more predominant during turns or traveling over bumps. This may be caused by a damaged stabilizer shaft frame bracket. There have been some cases in which the bracket is cracked, as shown. This condition has been found to be the result of insufficient welds between the bracket and frame rail. There have been some cases on older vehicles of corrosion affecting the bracket

vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer the conditions noted may not be covered under warranty. Technician will inspect for installed aftermarket suspension components. Also inspect for improperly adjusted torsion bars.

noise from the metals making contact.

repair vehicles with a rattle, squeak, clunk, thump, or bump. If published Service Information diagnostics do not lead to a repair for the concern. Technician should inspect the opposite side shock/strut for the cause of the concern.

vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer the conditions noted may not be covered under warranty. Technician will inspect for installed aftermarket suspension components. Also inspect for improperly adjusted torsion bars.

vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer the conditions noted may not be covered under warranty. Technician will inspect for installed aftermarket suspension components. Also inspect for improperly adjusted torsion bars.

concern of a squeaking noise from the rear suspension.

concern of on a clunking noise originating from the front of the vehicle that is more predominant during turns or traveling over bumps.

repair vehicles with a rattle, squeak, clunk, thump, or bump. If published Service Information diagnostics do not lead to a repair for the concern. Technician should inspect the opposite side shock/strut for the cause of the concern.

has a fluid residule from a possible external source from a leaking shaft seal.

repair vehicles with a rattle, squeak, clunk, thump, or bump. If published Service Information diagnostics do not lead to a repair for the concern. Technician should inspect the opposite side shock/strut for the cause of the concern.

DUTY TRUCKS, ALONG WITH EXPANDING COVERAGE TO CERTAIN U.S. STATES). SOME 2008-2009 MODEL YEAR CHEVROLET SILVERADO AND GMC SIERRA LIGHT-DUTY VEHICLES REGISTERED IN CANADA OR 2007, AND 2010-2013 MODEL YEAR CHEVROLET SILVERADO AND GMC SIERRA LIGHT DUTY VEHICLES REGISTERED IN OR PREVIOUSLY REGISTERED IN MAINE, NEW HAMPSHIRE, NEW YORK, AND VERMONT OR IN THE CANADIAN PROVINCES NEW BRUNSWICK, NEWFOUNDLAND, NOVA SCOTIA, PRINCE EDWARD ISLAND, ONTARIO, AND QUEBEC MAY DEVELOP A FRACTURED MIDDLE-LEAF SPRING IN THE THREE-LEAF REAR-SUSPENSION SPRING ASSEMBLY, FORWARD OR REARWARD OF THE JOINT TO THE REAR AXLE. THIS CONDITION MAY RESULT IN NOISE, RIDE-HEIGHT DIFFERENCE, CONTACT WITH A REAR TIRE, AND/OR DAMAGE TO OTHER COMPONENTS UNDER THE VEHICLE. VEHICLES WITH THIS CONDITION WILL HAVE REDUCED LOAD-CARRYING CAPACITY. IF THE CONDITION OCCURS WITHIN THE TERM LIMITS, DEALERS WILL REPLACE THE REAR SPRINGS.

VEHICLES WITH VARIOUS HANDLING, VEHICLE DYNAMICS CONCERNS, NOISES FROM THE SUSPENSION OR UNDERBODY, OR ISSUES RELATED TO DAMAGED SUSPENSION COMPONENTS. BEFORE ANY IN-DEPTH DIAGNOSTICS ARE PERFORMED, BE AWARE THAT VARIOUS ISSUES COULD OCCUR IF THE VEHICLE HAS BEEN MODIFIED AND INFORM THE CUSTOMER THE CONDITIONS NOTED MAY NOT BE COVERED UNDER WARRANTY. TECHNICIAN WILL INSPECT FOR INSTALLED AFTERMARKET SUSPENSION COMPONENTS. ALSO INSPECT FOR IMPROPERLY ADJUSTED TORSION BARS.

CUSTOMER CONCERN OF A CLUNKING NOISE COMING FROM THE REAR OF THE VEHICLE.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

operation information.

Information and Transaction Submissions Procedure and general content updates.

Operation.

Operations.

operations.

Operation.

under Courtesy Transportation Warranty Transaction Submission.

Information.

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

A CONDITION OF THE REAR ENTERTAINMENT SYSTEM NOT OPERATING AS INTENDED IN COLDER AMBIENT TEMPERATURE AREAS DUE TO CALIBRATION CONCERNS.

*RM UPDATED 12/6/11. *PE

(Two-Mode Hybrid)Part Restrictionhas ended.

fluid leak concern that is caused during extremely low temperatures.

fluid leak concern that is caused during extremely low temperatures.

or fluid leak concern that is caused during extremely low temperatures.

or fluid leak concern that is caused during extremely low temperatures.

reservoir.

Technician will need to flush and refill the power steering system with Lucas Power Steering Fluid with Conditioners. Technician will replace the power steering pump with the latest design if the fluid is not available.

to GM Recalls listed in bulletin.

Recalls 14491, 14735,15040, 15041, 15043,15044, 15045, 15046, 15406,15438, 15442, 15815, 15816,15817, 15818, 15826, 17009, 17476, 17477, 28810, 28811,17478, 18015, N192273760, N192278940, N212328760, N212328770, N212328780, N212328790, N212328800, N242437050, N242437060, N242437070.

grille cover installed.

cold weather climates and testing those batteries.

Upholstery, Accessory Seat Heaters or Other Comfort Enhancing Devices

PERIOD OF TIME AND/OR SET IN COLD WEATHER CLIMATES AND TESTING THOSE BATTERIES.