2009 Gmc C Series TSBs

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

50 terminal test probe, replacement terminals, and terminated leads.

Allegation Resolution (PAR) claim.

Allegation Resolution (PAR) claim.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Allegation Resolution (PAR) claim.

Allegation Resolution (PAR) claim.

Only)

the differences between what is considered a fluid leak and what is considered seepage. Improper diagnosis may lead to unnecessary component replacement. Use the following information to determine if the condition is normal acceptable seepage or a defective component

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Allegation Resolution (PAR) claim.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

interiors of GM vehicles.

interiors of GM vehicles.

Dealers Only).

Technical Assistance (TAC).

Only).

verification sheets (CCVS).

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Technical Assistance (TAC).

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

interiors of GM vehicles.

customer.

to complete some repairs.

Technical Assistance (TAC).

Technical Assistance (TAC).

verification sheets (CCVS).

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.

correct tool.

vehicle.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Customer Concern Verification Sheets (CCVS).

pictures.

appropriate Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.

part numbers for the labels.

to complete some repairs.

additional information concerning Policy decision making.

may be un necessary.

correct tool.

vehicle.

regarding the differences of the Dexos oils.

unwanted odors in vehicles and which products to use for each application.

may be un necessary.

may be un necessary.

correct tool.

vehicle.

Claim (PAC) within the Courtesy Transportation Assistance Program.

unwanted odors in vehicles and which products to use for each application.

Periods with Hard Start/No Start Condition) to add the 2015-2018 model years.

torque specifications.

by listing possible concerns to specific vehicles.

carpet, vinyl.

tampering.

causing multiple issues.

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components.

customer.

unwanted odors in vehicles and which products to use for each application.

Fob or OnStar Mobile Application and where to locate the information for future use.

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

verification sheets (CCVS).

part numbers for the labels.

Only)

report.

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.

connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.

may be un necessary.

regarding the differences of the Dexos oils.

for causing multiple customer concerns that do not have other diagnostic methods to identify them.

Dealers Only).

considered a fluid leak, and what is considered seepage.

technical Assistance and the use of strategy based diagnostics

Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.

system does not respond properly to some numbers and/or voice commands. Dealer should direct the customer to review the operational characteristics in the OnStar Users Guide.

customer may comment that when they travel to the United States, they are unable to connect to OnStar or use hands free calling. Dealer can advise the customer that the existing cell phone provider not having roaming agreements in areas outside of Canada. At this time, a customer has the option of contacting OnStar to have a 500 number loaded for OnStar operation while in the United States.

report.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

conductive finish.

conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

antilock brake, instrument panel, body control, power interface, etc.) reprogramming. Control module calibrations are regularly updated for many reasons. These reasons may include, but are not limited to: model year change, software corrections, certification compliance, product improvement and specific application requirements. However, the mere existence of a newer control module calibration does not necessarily mean that warranty coverage exists or that the calibration must be installed. It is not our policy to update control modules, under warranty or after warranty, based solely on the availability of a newer calibration file. Below are our guidelines for reprogramming control modules.

personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

issue.

issue.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

Identification.

engine is started while diagnosing for noise from the engine or transmission.

Turbochargers Returned to Warranty Part Center.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility Outside Company later in this bulletin.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

THIS TESTER CONSISTS OF A PRESSURE REGULATOR ASSEMBLY J-46091-1 AND ADAPTERS EN-48974-5, EN-48974-15, AND EN-48974-30. IMPORTANT: LEAKS FROM THE EGR COOLER MAY ALLOW COOLANT OT PASS THROUGH THE EXHAUST SYSTEM AND ENTER THE COMBUSTION CHAMBERS. FAILURE TO INSPECT THE EGR COOLER FOR LEAKS MAY LEAD TO A MISDIAGNOSIS FOR ENGINE COOLANT IN THE COMBUSTION CHAMBER. IMPORTANT: LEAKS FROM THE EGR COOLER MAY ALLOW EXHAUST GAS AIR TO PASS TO THE ENGINE COOLANT PASSAGE WITHIN THE EGR COOLER. FAILURE TO INSPECT HTE EGR COOLER FOR LEAKS MAY LEAD TO A MISDIAGNOSIS OF AIR IN THE ENGINE COOLING SYSTEM

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact PARTECHand/orthe Techline Customer Support Center for additional support.

Technicians shouldrefer to Service Information for information regarding most accessories. Technicians mayalso contact Partechand/orthe Techline Customer Support Center for additional support.

conductive finish.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

how toptier fuels should be used to reduce carbon build up.

bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.

Engineers by completely filling out requested reports.

time.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Technicians should refer to Service Information for information regarding most accessories. Technicians may also contact Partech and/or the Techline Customer Support Center for additional support.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

Turbochargers Returned to Warranty Part Center.

Engineers by completely filling out requested reports.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

how toptier fuels should be used to reduce carbon build up.

Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

party which could increase the risk of vehicle theft. Dealers are to replace all applicable keys and lock cylinders with new key configurations.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

directions may no longer be displayed after the Canada OnStar upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

caller ID may no longer be available or displayed after the Canada OnStar upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

equipped with factory or aftermarket Compressed Natural Gas, Liquefied Petroleum Gas, or Bi-Fuel Systems. Technician will check for the Vehicle Emission Control Information Label. By using the engine Regular Production Option Code as well as the Vehicle Emission Control Information Label, technician can confirm the vehicle has a factory installed alternative fuel system or who the manufacturer is of the aftermarket fuel system.

transmission/transaxle identification.

damage.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version and the OnStar Customer Identifier and contact General Motors Technical Assistance Center for further assistance.

a list of websites for additional information.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.

OnStar wireless fidelity inoperative. Technician will need to contact General Motors Technical Assistance Center with a scan tool connect to the vehicle for further assistance.

receive OnStar Hands Free Calling calls and or the OnStar center is unable to perform remote services. Technician will need to push the OnStar Blue button and verify the system successfully connects to an advisor. Place an outbound personal call from the vehicle and verify it connects. Place an inbound call to the vehicle making sure to dial using the 11 digit phone number (1 + area code + number). If outbound calls can be placed and only incoming calls fail. Cycle power to the Vehicle Communication Interface Module and retest inbound call to the vehicle. If the power cycle corrects the concern and the module manufacturer is continental, replace the Vehicle Communication Interface Module. If the power cycle corrects the concern and the module manufacturer is LG, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance. If the concern is still present after the power cycle, please record information from the latest version of PIC4310 and call General Motors Technical Assistance Center for further assistance.

certain numbers using OnStar Hands-free Calling, the audio is distorted or has poor quality after performing the OnStar Canada Upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

Engine Soon Malfunction Indicator Lamp. Technician may find Diagnostic Trouble Code P0442. Technician will need to review Techlink article from May 2013 titled "Using the Evaporative Emissions System Tester" Technician will need to follow these steps to help diagnose the issue. First after the P0442 has been verified do not disturb any of the fuel system components. The technician now can use the scan tool to close the Evaporative Emissions System. If possible change the tank pressure sensor units from inch_H2O to milimeter_Hg for better resolution. Now the vehicle can be stared to monitor the tank pressure sensor output value for approximately two minutes. If the tank pressure sensor value does change, pressurize the fuel tank side of the purge solenoid with the GE 41413-A / J 41413-A and the necessary adaptors. Now add smoke and allow pressure to stabilize for 2 minutes. If smoke is allowed to pass through the purge solenoid, replace the purge solenoid. If the tank pressure sensor value does not change, then install CH-48096 adaptor between the purge line from the canister and the purge solenoid. With the Evaporative Emissions System closed, pressurize the system through the CH-48096 adaptor and allow the system to completely stabilize, by observing the Press / Vac Gauge for a minimum of 5 minutes. Now add smoke to the system with GE 41413-A / J 41413-A after system stabilization. Now inspect the purge solenoid, engine side, fuel cap, canister vent solenoid filter and any line quick connects. When the leak is unable to be located, test under a vacuum condition. his type of leak may be detected by using the scan tool Purge/Seal function to create a vacuum in the Evaporative Emissions System and then observe the FTP sensor parameter for vacuum decay.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, an out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

system that has progression tones when pressing the blue or red button. Technician will need to contact General Motors Technical Assistance Center with the scan tool data from the OnStar system.

test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.

Indicator Lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published Service Information diagnostics. If technician finds carbon an upper engine and valve cleaning should be performed.

various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.

Diagnostic Email report is inoperative. Please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.

trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the coil grounds ring terminal at the engine block for the bank with the concern and repair the wire.

severe internal engine damage.

severe internal engine damage.

will not rotate in door or ignition lock cylinder.

stuck after transmission service pump cover replacement.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

Indicator Lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published Service Information diagnostics. If technician finds carbon, an upper engine and valve cleaning should be performed. Update added part numbers for the cleaner and model years.

one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include “Vibration” “Business Associate Code” and the last 8 of the Vehicle Identification Number.

Certain vehicles may have key codes which were inappropriately handled by a third party which could increase the risk of vehicle theft. Dealers are to replace all applicable keys and lock cylinders with new key configurations.

Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will need to ensure campaigns 14395 or 15086 are completed. Technician will need to use Global Diagnostic System 2 and gather information and contact General Motors Technical Assistance Center for further assistance.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

Technician can check Service Information for some accessories. Technician can also contact Partech for assistance.

Technician should record module info per the latest version of PIC4310 and contact General Motors Technical Assistance Center.

Panel Cluster the exchange center is unable to program the actual mileage on the odometer or the actual mileage is unknown. Dealer will need to follow dealer to the General Motors service policies and procedures manual section 3.2.4 odometer servicing.

to be abnormal may not have been there when the vehicle was purchased. Technician should look for Non - General Motors aftermarket accessories installed on the vehicle that can cause these issues.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

Technician can check Service Information for some accessories. Technician can also contact Partech for assistance.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.

staying on after the vehicle Retained Accessory Power has turned off and/or their Bluetooth phone stays connected after leaving the vehicle. Technician will need to perform a power cycle to the Vehicle Communication Interface Module. If the concern is gone, no further action is required. If the concern is still present after the power cycle technician will need to contact General Motors Technical Assistance Center for further assistance.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.

to be abnormal may not have been there when the vehicle was purchased. Technician should look for Non - General Motors aftermarket accessories installed on the vehicle that can cause these issues.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics. Technician may need to contact General Motors Technical Assistance Center depending on the STID, Station ID, or OnStar Customer Identifier.

Engine Soon Malfunction Indicator Lamp. Technician may find Diagnostic Trouble Code P0442. Technician will need to review Techlink article from May 2013 titled "Using the Evaporative Emissions System Tester" Technician will need to follow these steps to help diagnose the issue. First after the P0442 has been verified do not disturb any of the fuel system components. The technician now can use the scan tool to close the Evaporative Emissions System. If possible change the tank pressure sensor units from inch_H2O to milimeter_Hg for better resolution. Now the vehicle can be stared to monitor the tank pressure sensor output value for approximately two minutes. If the tank pressure sensor value does change, pressurize the fuel tank side of the purge solenoid with the GE 41413-A / J 41413-A and the necessary adaptors. Now add smoke and allow pressure to stabilize for 2 minutes. If smoke is allowed to pass through the purge solenoid, replace the purge solenoid. If the tank pressure sensor value does not change, then install CH-48096 adaptor between the purge line from the canister and the purge solenoid. With the Evaporative Emissions System closed, pressurize the system through the CH-48096 adaptor and allow the system to completely stabilize, by observing the Press / Vac Gauge for a minimum of 5 minutes. Now add smoke to the system with GE 41413-A / J 41413-A after system stabilization. Now inspect the purge solenoid, engine side, fuel cap, canister vent solenoid filter and any line quick connects. When the leak is unable to be located, test under a vacuum condition. his type of leak may be detected by using the scan tool Purge/Seal function to create a vacuum in the Evaporative Emissions System and then observe the FTP sensor parameter for vacuum decay.

of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation into the USA.

that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.

Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.

Trouble Code B101D-37 history in the Vehicle Communication Interface Module or telematics communication interface control module. Engineering has determined that this code will only display in history on the scan tool and will not cause issues with OnStar system operation.

MODEL 2008-2014 VEHICLES AND TRUCKS. *PE

SOME VEHICLES WILL DEVELOP A CRACK, OVER TIME, IN THE EXHAUST MANIFOLD RESULTING IN INCREASED NOISE DURING OPERATION. MODELS 2004-09 FTR/FVR/FXR, 2004-09 C/T SERIES, 2005-07 H SERIES. *PE

AND A LACK OF POWER DUE TO POSSIBLE OPERATION CONDITION OF SUCTION CONTROL VALVE (SCV)/FUEL RAIL PRESSURE (FRP) REGULATOR BEING INTERMITTENT. MODELS 2004-2010 CHEVROLET/GMC C, T, W SERIES AND ISUZU F, H, N SERIES. *PE

MODELS ISUZU N SERIES-2005-2015, GMC/CHEVROLET W SERIES 2005-10, ISUZU F SERIES 2007-09 AND GMC/CHEVROLET T AND C SERIES 2007-09. *PE UPDATED 04/29/2014 *JS

A COMMON OCCURRENCE OF TURBOCHARGES BEING REPLACED FOR INTERNAL OIL LEAKS. RESULTS SHOW THAT THERE IS NO FAULT WITH THE TURBOCHARGER. THE PERCEIVED OIL LEAK ACTUALLY MAY BE A NORMAL CHARACTERISTIC OF THE CLOSED POSITIVE CRANKCASE VENTILATION (PCV) SYSTEM OR SOME OTHER UNIDENTIFIED CONDITION. *PE UPDATED 7/9/13. *PE

and Canada Dealers Only).

Dealer Special Tool Loan Program process.

E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

services and maintenance on vehicles originating/sold in Canada.

the warranty transaction submission procedures that support the Personal Property Damage process.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

a fluid leak, and what is considered fluid seepage.

programs.

Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

and Canada Dealers Only).

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Dealer Special Tool Loan Program process.

Dealers Only).

Only).

Spin-On Oil Filters.

to GM for payment.

Dealers Only).

the warranty transaction submission procedures that support the Personal Property Damage process.

and Canada.

Spin-On Oil Filters.

causing multiple customer concerns that do not have other diagnostic methods to identify them.

Spin-On Oil Filters.

Technical Assistance (TAC).

Spin-On Oil Filters.

Spin-On Oil Filters.

Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.

Only).

Dealers Only).

requirements for the dealer to comply.

and Canada dealers only.

field action customer reimbursement procedure (U.S. Dealers Only).

programs.

Operations and Customer Enthusiasm

service.

operations to claim when the concern cannot be duplicated. Also provides information on how to submit claims within the global warranty managment.

that vehicles can be fixed right the first time in for service.

requirements for the dealer to comply.

can be approved by TAC and where the electronic parts can be returned to.

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

its customers.

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

reimbursement procedure.

service.

operations to claim when the concern cannot be duplicated. Also provides information on how to submit claims within the global warranty managment.

that vehicles can be fixed right the first time in for service.

warranty claims submission procedures that support Labor Operation 0600014 ? Suspected Tampering or Vehicle Modifications.

operations and customer enthusiasm.

comebacks, and the possibility of buyback situations by outlining specific guidelines, strategy and forms that will assist with this goal, by identifying, clarifying and documenting customer concerns accurately at each service visit.

service.

Guidelines.

and Canada dealers only.

programs.

Operations and Customer Enthusiasm

offered through GM.

refered to Article 3.2.9 of the 1st addition manual for details of Technician Identification and Accounting of Labor Time

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.

Operations and Customer Enthusiasm

programs.

what is acceptable and not.

procedures.

additive.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

additive.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

additive.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.

rivabilityissues that it can cause. The ongoing Coronavirus (COVID-19) pandemic has caused significant reductions in driving and fuel use. Due to the surplus of winter grade fuel sitting in storage (pipelines/stations) the EPA is waiving the fuel vapor requirement. This will extend the use of winter fuel into the summer months. The drivability concernsshould not be single events but should be multiple occurrences associated with hot days.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

rivabilityissues that it can cause. The ongoing Coronavirus (COVID-19) pandemic has caused significant reductions in driving and fuel use. Due to the surplus of winter grade fuel sitting in storage (pipelines/stations) the EPA is waiving the fuel vapor requirement. This will extend the use of winter fuel into the summer months. The drivability concernsshould not be single events but should be multiple occurrences associated with hot days.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

using the evaporative emission cart smoke machine and ultrasonic leak detectortools.

Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles.

Also, a bullet was added to the dexos 2? section with information on the 2014 Cruze diesel.

additives.

usage of E85 fuel in GM vehicles.

the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.

1999 - 2002 ISUZU FSR/FTR/FVR, 1999 - 2009 CHEVROLET OR GMC T6500/T7500/T8500, 2000 - 2004 CHEVROLET OR GMC WT5500, 2000 - 2004 ISUZU FRR, 2003 - 2009 CHEVROLET OR GMC C6500/C7500/C8500, 2004 - 2009 ISUZU FTR/FVR/FXR, 2005 - 2007 ISUZU HTR/HVR/HXR, 2005 - 2010 CHEVROLET OR GMC W3500/W4500/W5500, 2005 - 2015 ISUZU NPR/NPRHD/NQR/NRR, AND 2013 - 2014 ISUZU NPR. *JS

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/or C0775.

It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set.

tried to provide a software update to the OnStar hardware in your vehicle. However, your system could not be updated remotely. As a result, some of your OnStar system functions may not be working as expected." The customer is further instructed in this letter to "Please contact your dealer or any dealer near you as soon as possible to schedule an appointment for this no-cost software update. Your dealer will reprogram your OnStar module with an update. This is for vehicles that have previously received the Canada upgrade as described in Service Bulletin #15-08-44-001F."

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.

additional information may be needed when submitting Global Warranty transactions when doing wiring repairs.

applications.

applications.

transactions when doing wiring repairs.

finish".

transactions when doing wiring repairs.

conductive finish.

rules and regulations for Canada only.

rules and regulations for Canada only.

No WiFi Operation, and/or Limited OnStar Module Functionality After OnStar Module Replacement for Another Condition.

revised wiring repair labor operations and required additional information.

application.

applications.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

and booster packs.

long period of time and/or set in cold weather climates to correct a customer concern of symptoms that include, but not limited to, a slow or no crank condition that may be caused by a discharged battery.

required.

rules and regulations for Canada only.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

(DTC)(s) P0601, P0602, P0603, P0604, P0606, P062F, P06F3, P1621 which can be shared in multiple modules.

drain test for the OnStar module. When performing battery parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

it is imperative that all related terminal pin fit and tension be checked when the test steps require disconnection of the connector or component, prior to any component replacement. Always use the recommended terminal test tool during these tests.

parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system. Technician should understand the power cycles of the various OnStar systems. All Generation 6, 7, 8, and 9 systems are powered up continuously for 48 hours from ignition off. After 120 hours from ignition off, these systems then completely power off. The Onstar modules draw: * IGN ON - 240 to 400 Milliamp. * IGN OFF - 3 to 20 Milliamp for 48 hours or 120 hours on Gen 9 and vehicle communication platforms. * IGN OFF - 0.2 to 0.8 Milliamp after 48 hours or 120 hours on Gen 9 and vehicle communication platforms.

"off route" messages while following Turn by Turn route. Technicians will need to remove power from the Vehicle Communication Interface Module for one hour and retest for the concern.

Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle. If the OnStar system is still inoperative continue with published Service Information diagnostics.

OF SENSORS BEING REPLACED WITH NO TROUBLE FOUND (NTF). IN ORDER TO BETTER SERVICE THE CUSTOMER AND STOP THE UNNECESSARY REPLACEMENT OF THESE SENSORS, ISUZU HAS PROVIDED THE FOLLOWING INSPECTION INFORMATION TO AID THE TECHNICIAN IN PROPERLY DIAGNOSING EGT SENSORS 1 AND 2.

feedback form to the GM navigation disc center website.

feedback form to the GM navigation disc center website.

and to correct the customers concern of the radio being loud during navigation.

condition of audio muting when listening to some Sirius XM channels but if they change channels they will find others that experience normal audio. This could be due to interference from transmitting sources outside of Sirius XM?s frequency range.

and to correct the customers concern of the radio being loud during navigation.

feedback form to the GM navigation disc center website.

While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

condition of audio muting when listening to some Sirius XM channels but if they change channels they will find others that experience normal audio. This could be due to interference from transmitting sources outside of Sirius XM?s frequency range.

information.

Bluetooth after phone software is updated or after any vehicle updates for the radio or Human Machine Interface has taken place. Technician should delete all Bluetooth pairings and then reboot the Bluetooth device and the vehicle. After the vehicle and radio is booted back up repair the Bluetooth device.

techline/service programming systems.

that they only get a few channels.

Technician will need to use a scan tool and verify current Digital Radio Receiver Status under Data Display. Technician will need to look at the second line labeled Digital Radio Receiver Status will display a number of 00 - 04. Technician will repair per the status code.

Discs .

when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.

While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.

While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

availability of OnStar bluetooth on their vehicle. Technician should be advised that Vehicles with Regular Production Option Code (UPF or UWE) offer Bluetooth through the OnStar system.

the radio ?maximum number of phones are currently paired to the vehicle?. Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

XM Traffic or Weather for the local area takes several minutes to update and may read "NO DATA" or "UPDATING" during that time. Technician should be advised that Traffic and Weather data from local reporting stations and then send the updated info process may take up to 24 minutes. Technician should test for full operation of the XM band if the system has not started receiving the Traffic and weather update within 30 minutes. Also ensure the customer has not shut XM NavTraffic off in the user settings of the navigation radio. Technician will need to contact XM customer assistance to review the account status and verify that the XM Traffic option has been enabled and is available in the area.

staying on after the vehicle Retained Accessory Power has turned off and/or their Bluetooth phone stays connected after leaving the vehicle. Technician will need to check the Station Identification number. If the Station Identification number falls in the range technician will need to perform an over the air system programming.

the radio "maximum number of phones are currently paired to the vehicle". Dealer should advise the customer this is normal operation of the vehicle due to the maximum number of five phones can be paired to a vehicle.

Dealer should be advised at this time, there are no provisions to add this option to vehicles that were not built with it.

OF RADIO AUDIO (RADIO GOES SILENT/NO SOUND) AND OTHER BLACKBERRY PHONE - BLUETOOTH ISSUES

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

addressing underbody component corrosion with customers.

addressing underbody component corrosion with customers.

Replacement Guidelines.

Replacement Guidelines.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.

when the protective shipping film is removed from certain vehicles.

chromed aluminum wheels, along with warranty information regarding these conditions.

(IP), hard or plastic surfaces, seats, carpet, leather, vinyl, fabric cleaner, stain remover, restorer and product availability.

pitting corrosion and/or spotted.

replace any glass for this reason.

cleaners to use to fix the conditions due to multiple causes.

Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability

TO VERIFY THEY CORRECT A CONDTION OF THE POWER FOLDING MIRRIORS GLASS SHAKES, FLUTTERS AT NORMAL DRIVING CONDITIONS.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

considered a fluid leak, and what is considered fluid seepage.

Warranty Information.

under Courtesy Transportation Warranty Transaction Submission.

version of Bulletin 12-00-89-003.

is considered a fluid leak, and what is considered seepage.

and Canada Only)

statement, change the terms Claim Type B to Claim Type ZPTI, GM Dealer to GM Service Agent, Repair Order to Job Card, Warranty Claim to Warranty Transaction, and to update the Procedure Information for submitting Vehicle Repairs from WINS to Global Warranty Management (GWM).

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

electronic products through GM authorized Electronic Service Centers (ESCs) (U.S. and Canada).

Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.

is considered a fluid leak, and what is considered seepage.

*RM UPDATED 12/6/11. *PE

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

repairs requiring balance and Road Force measurement.

Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).

possible chances of the customers concerns over tire vibration are repair.

possible chances of the customers concerns over tire vibration are repair.

possible chances of the customers concerns over tire vibration are repair.

possible chances of the customers concerns over tire vibration are repair.

matching depth of socket used on the wheel nut.

balancing them to prevent conditions like Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel)

Fog/Driving Lamp Damage.

Accessories.

the Proper use of GM Simplified Maintenance Schedules.

Guidelines.

Guidelines.

message when a media disc is installed. Technician will need to check the Regular Production Option Code list to verify if the disc is compatible.

Please discard Corporate Bulletin Number 03-06-04-071I

For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.

For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.

what should be considered warranty replacement and not

inaccurate relative to a known distance traveled. Technician should obtain a hand-held GPS unit to test the odometer. If a hand held GPS unit is not available, the only other option is to verify the miles traveled using a surveyor's wheel or a dynamometer.

headlamp, tail lamp, license lamp or fog/driving lamp damage that are not considered warrantable.

For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.

The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

due to seeing grease or sealant on certain locations on the gear.

due to seeing grease or sealant on certain locations on the gear.

gear due to seeing grease or sealant on certain locations on the gear.

transmissions.

documentation and claim submissions

gear due to seeing grease or sealant on certain locations on the gear.

concerns with custom upholstery, accessory seat heaters or other comfort enhancing devices.

cold weather climates and testing those batteries.

cold weather climates and testing those batteries.

odors emitted from the HVAC system at vehicle start-up in hot, humid conditions.

emanating from HVAC system.

strut due to fluid leak.

strut due to fluid leak.

strut due to fluid leak.

concern of seeing a white film/residue on the IP pad and/or door trim panels.

under hard acceleration at higher speeds, the traction control light will flash. Or, they may come in for ABS or general handling/braking concerns.

repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.

repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a ″Phone Unavailable″ audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A “Ready” or “OnStar ready” audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ″push to talk″ button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.

and strut due to fluid leak.

belt warning light illumination, as well as difficulty latching and unlatching the buckle or the buckle release button sticking.

has a fluid residule from a possible external source from a leaking shaft seal.

ANALYSIS OF RETURNED POWER STEERING (PS) PUMPS THAT HAD BEEN REPLACED FOR NOISE, NO POWER ASSIST, NO OR LOW PRESSURE AND LEAKING CONDITIONS HAS INDICATED A HIGH NUMBER OF NO TROUBLE FOUND RESULTS. ALL 1997-2010 VEHICLES AND LIGHT TRUCKS; 2010 AND PRIOR HUMMERS H2/H3 AND SAAB 9-7X VEHICLES. *PE