2019 Freightliner 122SD TSBs
179 Technical Service Bulletins across 16 categories
Categories
Pre-Delivery & Maintenance
47 bulletinsTechnical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance...
Read full bulletin
Passive Lube Management
Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top...
Read full bulletin
Performance Passive Lube Management.
Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended.
Read full bulletin
Field Service Campaign D23M3 - GHG17 DETROITTM DD16 Vibration Damper Replacement has been extended for an additional 6 months.
Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance...
Read full bulletin
Passive Lube Management
Important Campaign Information letter for FL974 - Revised Bulletin & Population
Important Campaign Information letter communicating that SF660 Field Service Campaign is Replaced by FL967.
Revised Field Service Campaign for Drag Link Tapered Joint
Field Service Campaign for Drag Link Tapered Joint
Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
Read full bulletin
In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times.
Read full bulletin
DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times.
Read full bulletin
DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts.
Read full bulletin
Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while completing an oil change. Leaking may also be observed at the drain plug and/or other plugs in the oil pan.
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.
Read full bulletin
A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.
Important Campaign Information letter announcing Dealer Travel for Campaign Performance.
Read full bulletin
This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
Read full bulletin
In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the...
Read full bulletin
Warranty Department will be revising the Warranty Manual.
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces.
Read full bulletin
The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.
Read full bulletin
A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.
Read full bulletin
A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
Warranty Information Letter for Warranty Training Online.
Read full bulletin
DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers.
Read full bulletin
To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
Read full bulletin
managers.
Freightliner Service Bulletin for vibration troubleshooting - finding the cause.
Read full bulletin
This version replaces the version dated 5/1/14 and adds New Cascadia.
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in...
Read full bulletin
DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
Read full bulletin
managers
Warranty Policy Letter- To assist customers and the service network regarding the Aftermarket Parts Limited Parts...
Read full bulletin
Warranty (Parts Warranty).
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found...
Read full bulletin
on TechLit.
Service Bulletin on Dealer Product Report
Communication to assist the field with service vibration issues on DTNA vehicles
Warranty Policy Letter to communicate Detroit Return Changes
Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
Training Solution created by DTNA to provide guidance to customers when searching for service information for components...
Read full bulletin
and systems not owned by Daimler Trucks North America (DTNA).
Service Bulletin- sb54311 ICU Odometer Programming
Reminder: Paper Service Bulletin Mailings Are Discontinued
D18M7 ? Replaced by Recall D18R7 (FL802)
Important Warranty Information to Freightliner and Western Star dealers on Transporter Photo Requirement Changes
Service Information Bulletin
Release of DiagnosticLink 8.08 Service Pack 2
MY18M4_Bulletin_02-MAY-2018 Field Service Campaign D18M4
aeo18M4 Field Service Campaign D18M4
MY18M4-Bulletin-02-MAY-2018 Field Service Campaign D18M4
aeo18M4 Field Service Campaign D18M4
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label.
Read full bulletin
Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Label or OWI." Fillout the form, then select "Review."
Other
25 bulletinsFleet Communications for NFD Lower Oil Plug Location - SP Axles
CX Advocate for NOx conversion low faults
CX Advocate for NOx conversion low faults
CX Advocate for NOx conversion low faults
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
Read full bulletin
Clean Truck Check.
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
Read full bulletin
Clean Truck Check.
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
Read full bulletin
Clean Truck Check.
CX Advocate for NFD fill plugs
CX Advocate communication for NOx conversion low faults
Customer letter regarding variable speed water pump.
Tech Talk discussion on X15 Cummins 5865 code.
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
Tool Letter for ICC5 Programming Cable
PowerNet Assessment Tool Repair Procedure
Letter to customer on Coverage Extension GHG17 After Treatment
sb54268 122SD and Coronado Virtual Technician Retrofit
Letter to customer on Coverage Extension GHG17 After Treatment
Technical Publications Ordering
sb54268 122SD and Coronado Virtual Technician Retrofit
FL783 - Revised Bulletin
Operating Hours for the Customer Assistance Center
0508-18 Aftertreatment
fp00020 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels
0508-18 Aftertreatment
sb54300 ICU4Me Low Air Pressure Warning ChangeB
Engine
21 bulletinsService Solution for Detroit Successful Regen Reference for GHG17 DD Engines
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
DEF Tank Coolant Valve O-Ring Kit
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters.
Read full bulletin
Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps.
Read full bulletin
There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertreatment configuration. Exhaust clamp part number TCX T130158342AC2 may be used as a substitute for DDE A6809950502, but be aware of the different torque specs between the two parts.
Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit.
Read full bulletin
This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.
Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines.
Read full bulletin
Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
Warranty Information Letter for Warranty Long Block Program Change.
Read full bulletin
The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
Field Service Campaign for Wabco HP Air Dryer Turbo Cut-off Valve
Service Systems Development provided document to service locations on price list reflects current charges to engine...
Read full bulletin
horsepower ratings for HDEP and MDEG engine platforms.
Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
HDEP GHG17 engines are not equipped with turbo wastegates.
Read full bulletin
Steps in this troubleshooting involving wastegates were removed.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
Read full bulletin
P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
Read full bulletin
P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
Read full bulletin
P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
Read full bulletin
P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
Read full bulletin
P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
Read full bulletin
P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
Service Bulletin- sb0006 Freightliner Courtesy Engineering Policy
Engine Replacement Procedures
Electrical
20 bulletinsRevised Emissions Recall: Cummins DEF Sensor Shortage.
Read full bulletin
REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
Emissions Recall: Cummins DEF Sensor Shortage
SS 1033638 - Power Window Express Down Module Discontinued
Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7.
Read full bulletin
This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to the data download process.
Warranty Policy Letter for battery tags.
Read full bulletin
DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter.
Read full bulletin
This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. When troubleshooting Powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update.
Read full bulletin
On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness.
Read full bulletin
Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
Service Bulletin on guidelines for repairing or replacing an electrical harness.
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7.
Service Bulletin describing changes made to the Powernet Distribution Box (PNDB) for better fuse retention.
Forward Chassis Wiring Harness
Technical Bulletin fp54076 Commodity Harness Ordering
Service Bulletin- Chassis ECU Programming
Aftertreatment Systems - Diesel Exhaust Fluid Pump Module and Components
0501-18 Aftertreatment Control Module (ACM)
0501-18 Aftertreatment Control Module (ACM)
Fuel System
16 bulletinsWarranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown.
Read full bulletin
The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
Revised Freightliner Service Bulletin for netized Fill Neck for Six-Gallon DEF Tanks.
Read full bulletin
A design change removed the magnets from the fill necks for some 6-gallon diesel exhaust fluid (DEF) tanks. If the vehicle is equipped with a non-magnetic fill neck 04-32529-000, it can be updated to a magnetic neck 04-32529-001. This bulletin replaces the version dated 04/18/2017. Updated availability of magnetic fill neck option for other diesel exhaust fluid (DEF) tank part numbers.
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for...
Read full bulletin
travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines...
Read full bulletin
Service Kit.
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2.
Read full bulletin
On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign.
Read full bulletin
Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility.
Read full bulletin
Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink 8.12 Standard and Professional is...
Read full bulletin
available to download from the Detroit Diesel server.
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink 8.11 Standard and Professional will be...
Read full bulletin
available for download from the Detroit Diesel server.
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
Fuel Level Sending Unit Retrofit
Fuel Level Sending Unit Retrofit
0504-18 Fuel System - Fuel Injectors
0504-18 Fuel System - Fuel Injectors
0404-18 GHG17 DD8 - Aftertreatment Systems - Diesel Particulate Filter End Cap
Software & Calibration
9 bulletinsRevised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management.
Read full bulletin
Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.
CX Advocate for NOx conversion low faults.
Read full bulletin
Update to CXA 6_24_NOx submission.
Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management.
Read full bulletin
Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown.
Read full bulletin
The updated times will be applied to repair orders opened on or after April 5, 2021.
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available.
Read full bulletin
Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available.
Read full bulletin
All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
Customer Service Announcement for Release of DiagnosticLink 8.12.
Read full bulletin
On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
Warranty Information Letter updated to communicate warranty system updates.
Updates to troubleshooting guides in Diagnostic Link with newest version
Suspension
9 bulletinsFreightliner Action Bulletin FAB161 Watson and Chalin Suspension
Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring.
Read full bulletin
Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring.
Read full bulletin
Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change.
Read full bulletin
With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8 - 18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
Freightliner Service Bulletin for Front Axle Spacer Replacement.
Read full bulletin
This service bulletin replaces the version dated 05/01/2016. This bulletin is updated to include the parts list. Some vehicles may exhibit a lean (right or left) due to weight difference on the front suspension. While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers. To correct this condition, replace the existing front axle spacer on the low side of the vehicle with a thicker one.
Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement
Service Bulletin to fix vehicles which may have an incorrect transverse torque rod tower bracket installed on the rear drive axles at the factory.
Read full bulletin
This can result in cracking at the transverse rod tower where it is welded to the axle housing, premature wearing of the transverse torque rod tapered pin and bushings, and damage to the transverse torque rod frame bracket.
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
With the start of production on February 12, 2018, the fasteners used to assemble Airliner rear suspension crossmembers changed.
Read full bulletin
The forward-suspension crossmember will assembled with 5/8-18 fasteners and the rear-suspension (bogie) crossmember will be assembled with 3/4-16 fasteners.
Transmission
7 bulletinsCX Advocate communication for clutch bolts
Service Solution SS 1033219 Eaton Transmission Fault Code 25 Persi...
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
Read full bulletin
Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
Read full bulletin
With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Service Bulletin for Lengthening the Backup Light Harness.
Read full bulletin
Though the backup light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.
Warranty Policy Letter to communicate remarketing handling cap for Detroit DT12 Transmission.
TS 1033699: DT12 Transmission Driver Interview: Shifting Complaint Questionnaire
Body & Paint
6 bulletinsWarranty Policy Change for Delivery-Related Changes: Electronic Proof of Delivery and Loose Component Claim Filing
Service Bulletin for Window Regulator Retrofit
Customer Service Announcement Letter Revision for Dealers/Distributors Accessing DDEC Backdoor Passwords
Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star,...
Read full bulletin
Thomas Built Bus, Export and Direct warranty customers
Service Bulletin 9815- Paint Finish Standards
The right-hand cab panel on New Cascadia can come into contact with the right-hand chassis-side fairing when making a left turn.
Read full bulletin
This contact can result in an audible popping noise, paint-damage to the rocker panel and damage to the back-side of the chassis-side fairing.
Lighting
5 bulletinsTech Talk discussion on 122SD SIGNAL LIGHT ISSUES.
Customer Service Announcement for DiagnosticLink Software Update Reminder.
Read full bulletin
Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
Warranty Policy Letter for Chassis Progressive Damage Policy Change.
Read full bulletin
Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program.
Read full bulletin
DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a...
Read full bulletin
60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.
Brakes
5 bulletinsFreightliner Service Bulletin for Access to Front Brake Zerk Fittings.
Read full bulletin
Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.
Customer Advisory Letter for ABS ECU Software Update.
Read full bulletin
The Enhanced Stability Control (ESC) function within the ABS module that applies to the vehicles in your possession needs to be updated for the axle spread values. The ESC with the current values functions as it should, but should be updated to ensure proper calibration in the future.
Brake Caliper Mounting Bolts
FL783 Dealer Bulletin Brake Caliper Mounting Bolts
Recall FL783- Brake Caliper Mounting Bolts
Steering
3 bulletinsTech Talk discussion about power steering fluid.
Steering Intermediate Shaft Replacement
fp46907 Steering Intermediate Shaft Replacement
Tires & Wheels
2 bulletinsRevised Customer Advisory Letter for Cascadia, New Cascadia, and 122SD Vehicles with Cracked Fifth Wheel Angles.
Read full bulletin
Additional photos have been added.
Customer Advisory Letter for Cascadia, New Cascadia, and 122SD Vehicles with Cracked Fifth Wheel Angles
Hybrid & EV
2 bulletinsThe modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was...
Read full bulletin
added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
18TS4Rev DD Heavy Duty Platform Accessory Drive Belt
Infotainment
1 bulletinSS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
HVAC & Climate
1 bulletinService Bulletin for A/C system receiver-drier replacement guidelines.