Powered byNHTSA|EPA|Community Reports|Updated

2019 Freightliner 122SD TSBs

179 Technical Service Bulletins across 16 categories

Pre-Delivery & Maintenance

47 bulletins
11012312

Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance...

Read full bulletin

Passive Lube Management

11011588

Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top...

Read full bulletin

Performance Passive Lube Management.

11007487

Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended.

Read full bulletin

Field Service Campaign D23M3 - GHG17 DETROITTM DD16 Vibration Damper Replacement has been extended for an additional 6 months.

11000976

Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance...

Read full bulletin

Passive Lube Management

10251202

Important Campaign Information letter for FL974 - Revised Bulletin & Population

10233951

Important Campaign Information letter communicating that SF660 Field Service Campaign is Replaced by FL967.

10230910

Revised Field Service Campaign for Drag Link Tapered Joint

10228679

Field Service Campaign for Drag Link Tapered Joint

10208389

Freightliner Service Bulletin for DEF Connector Reinforcement Caps.

10187440

Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.

Read full bulletin

In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.

10185931

Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times.

Read full bulletin

DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.

10185897

Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times.

Read full bulletin

DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.

10183733

Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.

10181052

DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts.

Read full bulletin

Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while completing an oil change. Leaking may also be observed at the drain plug and/or other plugs in the oil pan.

10180503

Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.

Read full bulletin

A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.

10178006

Important Campaign Information letter announcing Dealer Travel for Campaign Performance.

Read full bulletin

This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.

10177979

Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.

Read full bulletin

In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.

10177838

Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the...

Read full bulletin

Warranty Department will be revising the Warranty Manual.

10177648

Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces.

Read full bulletin

The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.

10176789

Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.

Read full bulletin

A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.

10175415

Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.

Read full bulletin

A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.

10174376

Warranty Information Letter for Warranty Training Online.

Read full bulletin

DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.

10174060

Warranty Policy Letter for Handling for Authorized Service Location Part Transfers.

Read full bulletin

To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program

10172579

Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...

Read full bulletin

managers.

10172574

Freightliner Service Bulletin for vibration troubleshooting - finding the cause.

Read full bulletin

This version replaces the version dated 5/1/14 and adds New Cascadia.

10172547

Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in...

Read full bulletin

DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.

10172025

Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...

Read full bulletin

managers

10166512

Warranty Policy Letter- To assist customers and the service network regarding the Aftermarket Parts Limited Parts...

Read full bulletin

Warranty (Parts Warranty).

10166432

Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found...

Read full bulletin

on TechLit.

10165410

Service Bulletin on Dealer Product Report

10164617

Communication to assist the field with service vibration issues on DTNA vehicles

10164438

Warranty Policy Letter to communicate Detroit Return Changes

10164436

Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program

10163616

Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump

10163599

Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.

10163548

Training Solution created by DTNA to provide guidance to customers when searching for service information for components...

Read full bulletin

and systems not owned by Daimler Trucks North America (DTNA).

10160786

Service Bulletin- sb54311 ICU Odometer Programming

10156351

Reminder: Paper Service Bulletin Mailings Are Discontinued

10154447

D18M7 ? Replaced by Recall D18R7 (FL802)

10151570

Important Warranty Information to Freightliner and Western Star dealers on Transporter Photo Requirement Changes

10151554

Service Information Bulletin

10151550

Release of DiagnosticLink 8.08 Service Pack 2

10151491

MY18M4_Bulletin_02-MAY-2018 Field Service Campaign D18M4

10151489

aeo18M4 Field Service Campaign D18M4

10146330

MY18M4-Bulletin-02-MAY-2018 Field Service Campaign D18M4

10146328

aeo18M4 Field Service Campaign D18M4

10146290

If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label.

Read full bulletin

Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Label or OWI." Fillout the form, then select "Review."

Other

25 bulletins
11027500

Fleet Communications for NFD Lower Oil Plug Location - SP Axles

11016309

CX Advocate for NOx conversion low faults

11014818

CX Advocate for NOx conversion low faults

11013204

CX Advocate for NOx conversion low faults

11013196

CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...

Read full bulletin

Clean Truck Check.

11011082

CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...

Read full bulletin

Clean Truck Check.

11010186

CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...

Read full bulletin

Clean Truck Check.

11008539

CX Advocate for NFD fill plugs

11003889

CX Advocate communication for NOx conversion low faults

11001976

Customer letter regarding variable speed water pump.

10186594

Tech Talk discussion on X15 Cummins 5865 code.

10180382

Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.

10165427

Tool Letter for ICC5 Programming Cable

10164616

PowerNet Assessment Tool Repair Procedure

10158125

Letter to customer on Coverage Extension GHG17 After Treatment

10158005

sb54268 122SD and Coronado Virtual Technician Retrofit

10156468

Letter to customer on Coverage Extension GHG17 After Treatment

10156370

Technical Publications Ordering

10156353

sb54268 122SD and Coronado Virtual Technician Retrofit

10154489

FL783 - Revised Bulletin

10151510

Operating Hours for the Customer Assistance Center

10151488

0508-18 Aftertreatment

10151452

fp00020 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels

10146327

0508-18 Aftertreatment

10141762

sb54300 ICU4Me Low Air Pressure Warning ChangeB

Engine

21 bulletins
11010143

Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines

11008508

Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines

10192960

DEF Tank Coolant Valve O-Ring Kit

10190555

Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.

10187900

Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters.

Read full bulletin

Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.

10185903

Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps.

Read full bulletin

There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertreatment configuration. Exhaust clamp part number TCX T130158342AC2 may be used as a substitute for DDE A6809950502, but be aware of the different torque specs between the two parts.

10180517

Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit.

Read full bulletin

This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.

10177608

Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines.

Read full bulletin

Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.

10173907

Warranty Information Letter for Warranty Long Block Program Change.

Read full bulletin

The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.

10165425

Field Service Campaign for Wabco HP Air Dryer Turbo Cut-off Valve

10164481

Service Systems Development provided document to service locations on price list reflects current charges to engine...

Read full bulletin

horsepower ratings for HDEP and MDEG engine platforms.

10163626

Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.

10163625

HDEP GHG17 engines are not equipped with turbo wastegates.

Read full bulletin

Steps in this troubleshooting involving wastegates were removed.

10163617

This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...

Read full bulletin

P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.

10163615

This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...

Read full bulletin

P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.

10163614

This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...

Read full bulletin

P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.

10163613

This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...

Read full bulletin

P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.

10163612

This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...

Read full bulletin

P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.

10163421

This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...

Read full bulletin

P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.

10154847

Service Bulletin- sb0006 Freightliner Courtesy Engineering Policy

10151636

Engine Replacement Procedures

Electrical

20 bulletins
10251200

Revised Emissions Recall: Cummins DEF Sensor Shortage.

Read full bulletin

REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.

10249516

Emissions Recall: Cummins DEF Sensor Shortage

10195478

SS 1033638 - Power Window Express Down Module Discontinued

10191152

Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7.

Read full bulletin

This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to the data download process.

10189319

Warranty Policy Letter for battery tags.

Read full bulletin

DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.

10187532

Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.

10187444

Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.

10181759

Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter.

Read full bulletin

This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. When troubleshooting Powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.

10181368

Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update.

Read full bulletin

On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.

10171360

Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness.

Read full bulletin

Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.

10170264

Service Bulletin on guidelines for repairing or replacing an electrical harness.

10169679

Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems

10168079

Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7.

10166800

Service Bulletin describing changes made to the Powernet Distribution Box (PNDB) for better fuse retention.

10163473

Forward Chassis Wiring Harness

10158109

Technical Bulletin fp54076 Commodity Harness Ordering

10154906

Service Bulletin- Chassis ECU Programming

10153403

Aftertreatment Systems - Diesel Exhaust Fluid Pump Module and Components

10151483

0501-18 Aftertreatment Control Module (ACM)

10146322

0501-18 Aftertreatment Control Module (ACM)

Fuel System

16 bulletins
11011076

Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates

10190551

Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown.

Read full bulletin

The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.

10189320

Revised Freightliner Service Bulletin for netized Fill Neck for Six-Gallon DEF Tanks.

Read full bulletin

A design change removed the magnets from the fill necks for some 6-gallon diesel exhaust fluid (DEF) tanks. If the vehicle is equipped with a non-magnetic fill neck 04-32529-000, it can be updated to a magnetic neck 04-32529-001. This bulletin replaces the version dated 04/18/2017. Updated availability of magnetic fill neck option for other diesel exhaust fluid (DEF) tank part numbers.

10187524

Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for...

Read full bulletin

travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.

10183954

Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines...

Read full bulletin

Service Kit.

10179249

Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2.

Read full bulletin

On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.

10178945

Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign.

Read full bulletin

Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.

10177692

Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility.

Read full bulletin

Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.

10177690

Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink 8.12 Standard and Professional is...

Read full bulletin

available to download from the Detroit Diesel server.

10172649

Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink 8.11 Standard and Professional will be...

Read full bulletin

available for download from the Detroit Diesel server.

10165416

Service Bulletin for Equiflo Fuel System Breather Tube Inspection

10158020

Fuel Level Sending Unit Retrofit

10156368

Fuel Level Sending Unit Retrofit

10151486

0504-18 Fuel System - Fuel Injectors

10146325

0504-18 Fuel System - Fuel Injectors

10145129

0404-18 GHG17 DD8 - Aftertreatment Systems - Diesel Particulate Filter End Cap

Software & Calibration

9 bulletins
11007498

Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management.

Read full bulletin

Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.

11005500

CX Advocate for NOx conversion low faults.

Read full bulletin

Update to CXA 6_24_NOx submission.

11005470

Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management.

Read full bulletin

Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.

10190549

Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown.

Read full bulletin

The updated times will be applied to repair orders opened on or after April 5, 2021.

10187835

Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available.

Read full bulletin

Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.

10177691

OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available.

Read full bulletin

All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.

10176790

Customer Service Announcement for Release of DiagnosticLink 8.12.

Read full bulletin

On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.

10164368

Warranty Information Letter updated to communicate warranty system updates.

10163621

Updates to troubleshooting guides in Diagnostic Link with newest version

Suspension

9 bulletins
10193747

Freightliner Action Bulletin FAB161 Watson and Chalin Suspension

10184785

Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring.

Read full bulletin

Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.

10181049

Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring.

Read full bulletin

Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.

10177604

Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change.

Read full bulletin

With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8 - 18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.

10172974

Freightliner Service Bulletin for Front Axle Spacer Replacement.

Read full bulletin

This service bulletin replaces the version dated 05/01/2016. This bulletin is updated to include the parts list. Some vehicles may exhibit a lean (right or left) due to weight difference on the front suspension. While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers. To correct this condition, replace the existing front axle spacer on the low side of the vehicle with a thicker one.

10165414

Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement

10164435

Service Bulletin to fix vehicles which may have an incorrect transverse torque rod tower bracket installed on the rear drive axles at the factory.

Read full bulletin

This can result in cracking at the transverse rod tower where it is welded to the axle housing, premature wearing of the transverse torque rod tapered pin and bushings, and damage to the transverse torque rod frame bracket.

10156220

SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting

10146297

With the start of production on February 12, 2018, the fasteners used to assemble Airliner rear suspension crossmembers changed.

Read full bulletin

The forward-suspension crossmember will assembled with 5/8-18 fasteners and the rear-suspension (bogie) crossmember will be assembled with 3/4-16 fasteners.

Transmission

7 bulletins
11003924

CX Advocate communication for clutch bolts

10195520

Service Solution SS 1033219 Eaton Transmission Fault Code 25 Persi...

10184029

Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.

Read full bulletin

Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.

10183988

Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.

Read full bulletin

With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.

10173894

Service Bulletin for Lengthening the Backup Light Harness.

Read full bulletin

Though the backup light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.

10164437

Warranty Policy Letter to communicate remarketing handling cap for Detroit DT12 Transmission.

10151535

TS 1033699: DT12 Transmission Driver Interview: Shifting Complaint Questionnaire

Body & Paint

6 bulletins
10165426

Warranty Policy Change for Delivery-Related Changes: Electronic Proof of Delivery and Loose Component Claim Filing

10165417

Service Bulletin for Window Regulator Retrofit

10164627

Customer Service Announcement Letter Revision for Dealers/Distributors Accessing DDEC Backdoor Passwords

10163511

Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star,...

Read full bulletin

Thomas Built Bus, Export and Direct warranty customers

10151610

Service Bulletin 9815- Paint Finish Standards

10146298

The right-hand cab panel on New Cascadia can come into contact with the right-hand chassis-side fairing when making a left turn.

Read full bulletin

This contact can result in an audible popping noise, paint-damage to the rocker panel and damage to the back-side of the chassis-side fairing.

Lighting

5 bulletins
10184925

Tech Talk discussion on 122SD SIGNAL LIGHT ISSUES.

10177657

Customer Service Announcement for DiagnosticLink Software Update Reminder.

Read full bulletin

Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.

10174061

Warranty Policy Letter for Chassis Progressive Damage Policy Change.

Read full bulletin

Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).

10174052

Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program.

Read full bulletin

DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.

10170855

Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a...

Read full bulletin

60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.

Brakes

5 bulletins
10184655

Freightliner Service Bulletin for Access to Front Brake Zerk Fittings.

Read full bulletin

Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.

10176149

Customer Advisory Letter for ABS ECU Software Update.

Read full bulletin

The Enhanced Stability Control (ESC) function within the ABS module that applies to the vehicles in your possession needs to be updated for the axle spread values. The ESC with the current values functions as it should, but should be updated to ensure proper calibration in the future.

10154498

Brake Caliper Mounting Bolts

10154488

FL783 Dealer Bulletin Brake Caliper Mounting Bolts

10151558

Recall FL783- Brake Caliper Mounting Bolts

Steering

3 bulletins
10180350

Tech Talk discussion about power steering fluid.

10161128

Steering Intermediate Shaft Replacement

10151453

fp46907 Steering Intermediate Shaft Replacement

Tires & Wheels

2 bulletins
10189341

Revised Customer Advisory Letter for Cascadia, New Cascadia, and 122SD Vehicles with Cracked Fifth Wheel Angles.

Read full bulletin

Additional photos have been added.

10187594

Customer Advisory Letter for Cascadia, New Cascadia, and 122SD Vehicles with Cracked Fifth Wheel Angles

Hybrid & EV

2 bulletins
10163622

The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was...

Read full bulletin

added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.

10156473

18TS4Rev DD Heavy Duty Platform Accessory Drive Belt

Infotainment

1 bulletin
10195659

SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display

HVAC & Climate

1 bulletin
10170265

Service Bulletin for A/C system receiver-drier replacement guidelines.