2018 Ford Transit TSBs

In affected vehicles, the Malfunction Indicator Light (MIL) may illuminate with DTC P04)B, P041C, and/or P041D and the vehicle may have 30% reduction of power due to a broken EGT sensor

refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

Replacement

and Powertrain Control Module Software Update

Program: The build date range for the affected vehicles was incorrectly listed as June 4, 2015 through October 24, 2019. The correct build date range is June 21, 2017 through October 24, 2019.

engines and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

vehicles, the EGR cooler may crack and allow coolant to enter the combustion chamber when EGR is enabled. A cracked EGR cooler may cause malfunction indicator light (MIL) illumination, reduced power, engine overheating, white smoke from the exhaust, and/or coolant level low without an exterior leak.

deteriorated O-ring and/or intake manifold thermostat housing. This may be due to the block heater in the thermostat housing. To correct the condition, install a block heater service kit in the engine block.

equipped with a 3.2L engine and 2018-2020 F-150 vehicles equipped with a 3.0L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF and then reprogram the PCM.

To correct the condition, remove the exhaust and stand the exhaust up with the turbocharger inlet side facing down using a suitable drain pan. Allow the exhaust to drain for at least 24 hours and reinstall. Do not perform a manual exhaust regeneration.

engine built on or before 16-Jul-2018 using the Motorcraft Orange coolant may exhibit an engine or transmission overheat concern. This condition may be due to deposits from the engine coolant becoming trapped in the radiator preventing coolant flow. To correct the condition, flush the cooling system, replace the radiator and fill with Motocraft Yellow coolant.

When performing the sliding door adjustment procedure in Workshop Manual (WSM), Section 501-03, use the following updated torque specs. Step 12 = 70 Nm (52 ft-lb). Step 27 = 40 Nm (30 ft-lb). In step 18, apply Motorcraft Threadlock 262 (TA-26) to the nut before torqueing. The WSM is in the process of being updated to include these revisions.

enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.

and 2018-2021 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.

supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.

3.2L or 3.0L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P207F, P20EE, P229F, P2201 and/or P24AE. This may be a result of using aftermarket cleaning liquids or tools for the exhaust gas recirculation (EGR) cooler or intake. Ford does not recommend the cleaning of diesel intakes or EGR coolers using any aftermarket tool that injects a cleaning foam or liquid substance into the EGR cooler or intake. Using these types of fluids can result in sodium poisoning of the NOx and particulate matter (PM) sensors resulting in degraded operation and permanent damage to the after treatment system. Use of these cleaning tools may void the emissions warranty of the hot end after treatment exhaust system and the attached emissions sensors.

2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.

(MIL) with diagnostic trouble codes (DTCs) P2452 and P2453 stored in the powertrain control module (PCM). This may be due to the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

engine built on or before 16-Jul-2018 using the Motorcraft Orange coolant may exhibit an engine overheat concern. This condition may be due to deposits from the engine coolant becoming trapped in the radiator preventing coolant flow. To correct the condition, flush the cooling system, replace the radiator and fill with Motocraft Yellow coolant.

Trouble Code (DTC) P2452 And/Or P2453 Some 2018-2019 Transit vehicles equipped with a 3.2L diesel engine may experience an illuminated MIL with DTC P2452 and/or P2453 stored in the powertrain control module (PCM). Engineering is working to implement a solution for this condition. In the interim, clear the DTCs with the appropriate Ford scan tool. Advise the customer that a repair is expected to be available mid-May 2020 and that the condition has no effect on vehicle operation or long term durability. Dealers are asked to follow-up with their customers to schedule a service appointment once a TSB is published.

2015-2019 Transit vehicles equipped with a 3.2L diesel engine may exhibit a concern about loss of power during driving under very cold weather conditions. This may be due to fuel waxing/gelling in the filter. Market fuel properties or improperly adjusted seasonal fuel may lead to early fuel filter waxing and restricting fuel flow to the engine. In order to rectify this extreme cold concern, a fuel filter thermal valve kit CK4Z-9B337-B can be installed. The kit improves the recirculation of warm engine return fuel inside the fuel filter to reduce waxing. Instructions on how to install this fuel filter thermal valve are contained within the kit. This is a customer pay upgrade only and not covered under warranty.

This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core.

2017-2019 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.

2015-2019 Transit vehicles equipped with a 3.2L diesel engine may exhibit an overheat condition due to coolant loss without any external coolant leaks. This may be due to an internally leaking exhaust gas recirculation (EGR) cooler. To correct this condition, install revised EGR cooler CK4Z-9U433-B. Refer to Workshop Manual (WSM), Section 303-08. Use causal part 9U433 and applicable labor operations from Section 09 of the Service Labor Time Standards (SLTS) Manual.

Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

F-Super Duty, and Transit vehicles may exhibit the appearance of a fluid leak or seepage from the rear axle pinion seal. The appearance of a fluid leak or seepage on a vehicle with less than 500 miles or less than 3 months in service may not be due to a failed rear axle pinion seal. The appearance of fluid around the seal may be from the axle assembly being shipped to the vehicle assembly plant with the pinion facing down. To determine if a leak is present, clean the seal area of any residual lubricant and visually inspect the pinion seal for leaks or damage in the seal contact area or dust slinger on the pinion flange dust shield. If no concerns are found, run the vehicle on a hoist in DRIVE at idle speeds for 10 minutes to allow the fluid to circulate and recheck for signs of leakage.

Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

This condition may be due to deposits from the engine coolant becoming trapped in the heater core. To correct the condition, flush the cooling system and replace the heater core.

illuminated malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P054E stored in the powertrain control module (PCM). This may be due to the PCM software. Update the PCM software to resolve the condition.

exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P24A0 and/or P26A0 in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.

difficulty starting, misfires and/or an illuminated MIL with diagnostic trouble codes (DTCs) P00BD, P1247, P1548, P061B, P2195, P2198, P2196, P2197, P0171, P0172, P0174, P0175, P0131 and/or P162F stored in the powertrain control module (PCM). This may be due to undesired water entry into the engine compartment directly over powertrain components. To resolve this condition, install updated water management hardware and/or a revised air cleaner cover.

and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2459, P2463, and/or P246C. Vehicles may also exhibit frequent automatic exhaust regeneration attempts. This may be due to vehicles being used in stationary or off-highway, low speed applications. If automatic regeneration attempts are unsuccessful, these symptoms may be a result of soot accumulation in the diesel particulate filter (DPF). These vehicles may benefit from operator commanded regeneration (OCR) capability so complete regeneration cycles may be performed in a stationary setting. Some 2015-2019 Transit vehicles equipped with a 3.2L diesel engine may exhibit Drive To Clean maintenance messages and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2459, P2463, and/or P246C. Vehicles may also exhibit frequent automatic exhaust regeneration attempts. This may be due to vehicles being used in stationary or off-highway, low speed applications. If automatic regeneration attempts are unsuccessful, these symptoms may be a result of soot accumulation in the diesel particulate filter (DPF). These vehicles may benefit from operator commanded regeneration (OCR) capability so complete regeneration cycles may be performed in a stationary setting.

illuminated malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P054E stored in the powertrain control module (PCM). This may be due to the PCM software. Update the PCM software to resolve the condition.

exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P24A0 and/or P26A0 in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.

Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.

and 2018-2019 F-150 with 3.0L diesel engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). Review of repair data supports that P206C is often the result of incorrect diesel exhaust fluid (DEF) concentration. Per Powertrain Control/Emissions Diagnosis (PC/ED) Pinpoint Test (PPT) RJ, a DEF concentration reading below 28% will set P206C and cause vehicle derate. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts. Low concentration of DEF is not a warrantable condition.

Do not replace the PCM. As a work around to access the PCM, remove the key from the ignition for 1 minute. Then remove the PCM relay in the battery junction box. Reinstall the PCM power relay, then put the key in the ignition and turn to on and attempt to access the PCM. Engineering is investigating the issue. Monitor OASIS for updates.

steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

or 3.0L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P207F, P20EE, P229F, P2201 and/or P24AE. This may be a result of using aftermarket cleaning liquids or tools for the exhaust gas recirculation (EGR) cooler or intake. Ford does not recommend the cleaning of diesel intakes or EGR coolers using any aftermarket tool that injects a cleaning foam or liquid substance into the EGR cooler or intake. Using these types of fluids can result in sodium poisoning of the NOx and particulate matter (PM) sensors resulting in degraded operation and permanent damage to the aftertreatment system. Use of these cleaning tools may void the emissions warranty of the hot end aftertreatment exhaust system and the attached emissions sensors.

Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

Engineering review of warranty returned belt tensioners has not identified an out of specification part, nor have abnormal sounds been recreated during on-vehicle evaluations with warranty returned tensioners. Before attempting a repair for an accessory drive system noise, compare the sound to a like Transit vehicle in similar RPM and temperature conditions. If the sound is not characteristic, use chassis ears to help isolate the source of the noise. If tensioner replacement is deemed necessary, use the Report a Vehicle Concern link at the bottom of the vehicle's OASIS screen and submit a detailed Global Concern Report highlighting the specific conditions when the noise was observed.

If DTC P054E is set with any other DTCs, diagnose and repair those DTCs first. If DTC P054E is the only DTC, do not attempt to repair or replace any components, Engineering is investigating. To assist with the investigation, while IDS is open, access Powertrain > OBD Test Modes > Mode 9. Once open, log the data, exit, and save and hold the session. Next, open the Previous Sessions menu, highlight the respective session, and press the session upload icon (three computers) to transmit the file. In addition, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Continue to monitor OASIS for updates.

If DTC P054E is set with any other DTCs, diagnose and repair those DTCs first. If DTC P054E is the only DTC, do not attempt to repair or replace any components, Engineering is investigating. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates.

difficulty starting, misfires and/or an illuminated MIL with diagnostic trouble codes (DTCs) P00BD, P1247, P1548, P061B, P2195, P2198, P2196, P2197, P0171, P0172, P0174, P0175, P0131 and/or P162F stored in the powertrain control module (PCM). This may be due to undesired water entry into the engine compartment directly over powertrain components. Follow the Service Procedure steps to correct the condition.

This condition may be due to deposits from the engine coolant trapped in the heater core. Follow the Service Procedure steps to correct the condition.

This was a running production change, do not submit as mis-build or warranty to change back to the previous model design.

It is acceptable to utilize the original fuel injection pump if it has a keyway slot. Timing the injection pump is not necessary. Refer to Workshop Manual (WSM), Section 303-04C removal and installation fuel injection pump and disregard align the sprocket key wording.

shut off with or without diagnostic trouble code (DTC) P1594 stored in the BCM after using the remote start function to start the engine. If using FordPass, the app will indicate that the vehicle started successfully, but the engine may not have started or may start and then immediately shut off. Reprogram the BCM using the appropriate Ford scan tool or equivalent release 110.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 14A068 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

and/or an illuminated malfunction indicator lamp (MIL) on with DTC P2459, P2463, and/or P246C. Vehicles may also exhibit frequent automatic exhaust regeneration attempts. This may be due to vehicles being used in a stationary or off-highway, low speed applications. If automatic regeneration attempts are unsuccessful, these symptoms may be a result of soot accumulation in the diesel particulate filter (DPF). These vehicles may benefit from operator commanded regeneration (OCR) capability so complete regeneration cycles may be performed in a stationary setting. Information only, follow the Service Procedure steps to correct the condition.

and/or an illuminated malfunction indicator lamp (MIL) on with DTC P2459, P2463, and/or P246C. Vehicles may also exhibit frequent automatic exhaust regeneration attempts. This may be due to vehicles being used in a stationary or off-highway, low speed applications. If automatic regeneration attempts are unsuccessful, these symptoms may be a result of soot accumulation in the diesel particulate filter (DPF). These vehicles may benefit from operator commanded regeneration (OCR) capability so complete regeneration cycles may be performed in a stationary setting. Follow the Service Procedure steps to correct the condition.

engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Prior approval for short block replacement is not required under new vehicle limited warranty coverage.

engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Short block replacement does not require prior approval.

This condition may be due to deposits from the engine coolant trapped in the heater core. Follow the Service Procedure steps to correct the condition.

The Workshop Manual (WSM), Section 303-01 has been updated to include the correct location to apply sealant to the rear crankshaft seal. When repairing a rear crankshaft oil leak condition, a 3 mm (0.120 in) bead of Motorcraft Silicone Gasket and Sealant TA-30 (WSE-M4G323-A4) or equivalent must be applied to the joints where the ladder frame meets the engine block. Failure to follow the updated procedure in WSM, Section 303-01 may result in a repeat oil leak at the rear of the engine.

The Workshop Manual (WSM), Section 303-01 has been updated to include the correct location to apply sealant to the rear crankshaft seal. When repairing a rear crankshaft oil leak condition, a 3 mm (0.120 in) bead of Motorcraft Silicone Gasket and Sealant TA-30 (WSE-M4G323-A4) or equivalent must be applied to the joints where the ladder frame meets the engine block. Failure to follow the updated procedure in WSM, Section 303-01 may result in a repeat oil leak at the rear of the engine.

stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump driver module (FPDM) connector. Confirm FPDM connector (F-150 C4336, Expedition/Navigator C433, Transit C433, Explorer C3239) is fully seated prior to performing PC/ED diagnostics or replacing any components. Engineering is investigating, monitor OASIS for updates.

The 2018 Powertrain Control/Emissions Diagnosis (PC/ED) Manual pinpoint test RB for DTC P2002 does not reflect the most current diagnostic information. Refer to the 2017 PC/ED for F-Super Duty diesel engine vehicles for the latest diagnostic information. Monitor OASIS for updates.

using the remote start function to start the vehicle with DTC P1594 stored in the BCM. If using the FordPass app, the app will tell the customer that the vehicle started successfully, but the customer observes that the vehicle did not start or started then shut off. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.

issues along with various diagnostic trouble codes (DTCs). Before performing any diagnostic routines, as part of the standard visual checks, inspect the powertrain control module (PCM) connectors C1232B and C1232T to ensure they are fully seated, latched, and secured.

code (DTC) U0100 stored in various modules after running a continuous memory diagnostic trouble code (CMDTC) test or network test using Integrated Diagnostic System (IDS). If there are no observable symptoms related to a loss of communication with the PCM and the DTC is not set when running individual on-demand self-tests of the modules, do not attempt any repairs at this time.

Keys for PATS and non-PATS vehicles look the same, there is no visual difference. Vehicles with PATS have a plastic ring around the ignition lock cylinder and transponder. On the OASIS page, PATS vehicles can be identified by clicking on the Additional Information link and using the search function (Ctrl + F) to find IMMOBILIZER. Vehicles with LESS ENG IMMOBILIZER THEFT SYS do not have PATS. Refer to Work Shop Manual (WSM), Section 501-14 for programming keys on non PATS vehicles and Section 419-01B for programming keys on PATS vehicles. When performing the PATS key procedure, both PATS and Remote Keyless Entry codes are programmed simultaneously.

connected to the Ford Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS). Follow the IDS prompts to recover the PCM. This may take several attempts. Do not replace the PCM. Engineering is investigating the issue. Please monitor OASIS for updates.

exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P24A0 and/or P26A0 in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.

may exhibit a MIL on with diagnostic trouble code (DTC) P206C in the powertrain control module (PCM). This may be due to incorrect diesel exhaust fluid (DEF) concentration. Prior to performing Powertrain Control/Emissions Diagnosis (PC/ED) pinpoint test RJ, confirm DEF concentration using IDS to monitor REDUCT_CONC_MES. This PID reading may fluctuate between 31% and 34% indicating DEF concentration is correct. A concentration reading below 28% will set P206C and cause vehicle derate. This reading may also be checked using Central Tools Refractometer (CEN3R201) which should indicate a similar percentage as the PID. Low concentration of DEF is not a warrantable condition. If low concentration is suspected, drain fluid and replace with known good DEF before replacing any parts.

The 2018 Powertrain Control/Emissions Diagnosis (PC/ED) Manual pinpoint test RD for DTC P20EE does not reflect the most current diagnostic information. Refer to the 2017 PC/ED for F-Super Duty diesel engine vehicles for the latest diagnostic information. Monitor OASIS for updates.

To assist with the investigation use the Report A Vehicle Concern link in the purple bar at the bottom of the OASIS report and submit a Global Concern Report (GCR), noting the leak severity and hose clamp location. If available, digital images can be attached to the report. Properly identify and retain all replaced parts, including hose clamps replaced with any outside part, to allow part return in support of root cause analysis. Monitor OASIS for updates.

connected to the Ford Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS). Follow the IDS prompts to recover the PCM. This may take several attempts. Do not replace the PCM. Engineering is investigating the issue. Please monitor OASIS for updates.

illuminated MIL with diagnostic trouble codes (DTC) P246C and/or P2463 in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.

(W703519 or W718670) must be installed. This information is available in Workshop Manual, Section 303-01C. The parts catalog also specifies to order the dowels when ordering an engine. Failure to install dowels pins will prevent proper engine to transmission alignment resulting in a cracked flexplate and/or crankshaft position sensor damage. Per Warranty and Policy, damage resulting from an incomplete or improper repair is not warrantable.

Engineering review of warranty returned belt tensioners has not identified an out of specification part, nor have abnormal sounds been recreated during on-vehicle evaluations with warranty returned tensioners. Before attempting a repair for an accessory drive system noise, compare the sound to a like Transit vehicle in similar RPM and temperature conditions. If the sound is not characteristic, use chassis ears to help isolate the source of the noise. If tensioner replacement is deemed necessary, use the Report a Vehicle Concern link at the bottom of the vehicle's OASIS screen and submit a detailed Global Concern Report highlighting the specific conditions when the noise was observed.

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.

diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking for an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Confirm FPCM connector (Explorer - C3239, Transit - C433, F-150 - C460/C4336, Expedition/Navigator - C433/C4033) is fully seated and inspect applicable grounds (Explorer  G302, Transit - G401, F-150 - G401, Expedition/Navigator - G403/G406) prior to performing guided diagnostics or replacing any components.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer  G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.

diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer  G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.

battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

Diagnostic Trouble Codes (DTCs) P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2022 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.

(GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

(GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by the following: If the existing ACM software level is at H1BT-14G298-GS or higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT-14G298-GR or lower, it cannot be updated and the ACM will need to be replaced with the latest level part number.

system for twelve months of service, beginning on the date the powertrain control module (PCM) is reprogrammed under Emissions Recall 21E01. This program only applies if an SCR (converter) fault is detected and it is related to a diagnostic trouble code (DTC) P20EE identified after 21E01 has been performed. This is a one-time repair.

beginning on the date the powertrain control module (PCM) is reprogrammed under Emissions Recall 21 E01. This program only applies if a rear NOx sensor fault is detected an it is related to a diagnostic trouble codes (DTC) P229F identified after 21E01 has been performed.

the date the powertrain control module (PCM) is reprogrammed under emissions recall 21E01. This program oly applies if a front NOx sensor fault is detected and it is related to a diagnostic trouble code (DTC) P2201 identified after 21 E01 has bee performed.

symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

Selective Catalyst Reduction System Warranty Extension In all of the affected vehicles, the onboard diagnostic (OBD) system initially contained a software error that prevented illumination of the malfunction indicator light (MIL) if a certain fault was present in the SCR. Since the PCM was reprogrammed under Emissions Recall 21E01, the OBD system is now able to detect this SCR fault previously masked by the software error and can light the MIL if faults are found to be present

NOx Sensor Warranty Extension In all of the affected vehicles, the onboard diagnostic (OBD) system initially contained a software error that prevented illumination of the malfunction indicator light (MIL) if a certain fault was present in the front or rear nitrogen oxide (NOx) sensor or in the Selective Catalyst Reduction (SCR) system. Since the PCM was reprogrammed under Emissions Recall 21E01, the OBD system is now able to detect this NOx sensor fault previously masked by the software error and can light the MIL if this fault is found to be present

Front NOx Sensor Warranty Extension In all of the affected vehicles, the onboard diagnostic (OBD) system initially contained a software error that prevented illumination of the malfunction indicator light (MIL) if a certain fault was present in the front NOx sensor. Since the PCM was reprogrammed under Emissions Recall 21E01, the OBD system is now able to detect this NOx sensor fault previously masked by the software error and can light the MIL if this fault is found to be present

DTC P025A And/Or DTC U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds(F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2021 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2021 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.

unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".

Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

"Battery Backup Component Failure" message in the cluster. This may be accompanied by DTC 1477-09 - Backup Battery Component Failure. This may be due to the TCU experiencing a sudden temperature change. To correct this condition, reprogram the TCU using the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section

the door to body harness connector C339 (left) or C340 (right). If corrosion is found, service pigtails JU2Z-14S411-RA (gray) and JU2Z-14S411-PA (black) are released to service the body harness (female) side of the connector, without replacing the entire 14401 body harness. Service the pigtail(s) and replace the door harness as needed, while making sure the door to body accordion grommet ends and surrounding body plugs are properly seated to prevent future water intrusion. For claiming use causal part 14631 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Diagnostic Trouble Code (DTC) P025A Some 2018-2019 F-150, Expedition, Navigator, Transit and Explorer vehicles may exhibit an illuminated MIL with DTC P025A stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harnessto the fuel pump driver module (FPDM) connector. Confirm FPDM connector (F-150 C4336, Expedition/Navigator C433, Transit C433, Explorer C3239) is fully seated prior to performing PC/ED diagnostics or replacing any components. APPLICABLE VEHICLES

When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

accessory (FIA) VSS may exhibit intermittent alarm activation with lights flashing and the horn sounding after a loud noise and/or shockwave near the vehicle (ex. large truck passing, garage door slamming closed). The root cause of this concern may be an incorrect shock sensor sensitivity adjustment on the VSS module. Perform the shock sensor sensitivity adjustment procedure outlined in the vehicle security/remote start installation guide located on the PTS website. The shock sensor requires adjustment during the installation of a vehicle security/remote start system. The shock sensor sensitivity adjustment procedure should be performed following the installation instructions.

Do not replace the high current battery junction box assembly/wire harness to service an open fuse. Use part number BK2Z-14526-A for the 40 amp/100 amp/470 amp assembly, BK2Z-14526-B for the 2x60 amp/2x80 amp/3x100 amp/200 amp assembly, and BK2Z-14S411-A for the 60 amp MIDI fuses on the outboard side of the driver seat base. Refer to Wiring Diagram Cell 11-7 for proper location.

Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.

only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in a plastic bag that is located in instrument panel pocket behind the steering wheel. During vehicle delivery, the card should be handed to the vehicle's owner. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users.

If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

and/or C 1/2 pillar(s) causing visible gaps. This may be due to a lack of retention capability of the headliner locator tabs to the pillar block pins. To correct the condition, install repair coupons to the headliner and replace the headliner air conditioning (A/C) vent foam gaskets.

and/or C 1/2 pillar(s) causing visible gaps. This may be due to a lack of retention capability of the headliner locator tabs to the pillar block pins. To correct the condition, install repair coupons to the headliner and replace the headliner A/C vent foam gaskets.

If the vehicle exhibits a wheel bearing noise and/or DTCs C0031 and/or C0034, remove the front wheel speed sensor (WSS). Refer to Workshop Manual (WSM), Section 206-09. Using a shop rag, clean any debris from the sensor body as well as the back side of the bearing. If the noise is gone, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates. If the noise or DTCs C0031 and/or C0034 is still present, continue with normal diagnostics. To assist with investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates.

If the nut spins in its cage when removing or installing the attachment bolts, the nut can be held with a socket through an access hole in the vehicles frame member. It may be necessary to bend the tabs of the cage up and away from the nut to allow socket placement. The cage nut has been released as a service part (CK4Z-61105A38-A) and can be replaced if damaged. The replacement nut can be removed from its cage and installed in the vehicle's original cage. It is not required to replace the cage as it is welded to the interior of the vehicles frame member.

If the vehicle exhibits a wheel bearing noise and/or DTCs C0031 and/or C0034, remove the front wheel speed sensor (WSS). Refer to Workshop Manual (WSM), Section 206-09. Using a shop rag, clean any debris from the sensor body as well as the back side of the bearing. If the noise is gone, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates. If the noise or DTCs C0031 and/or C0034 is still present, continue with normal diagnostics. To assist with investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates.

If the vehicle exhibits a wheel bearing noise and/or DTCs C0031 and/or C0034, remove the front wheel speed sensor (WSS). Refer to Workshop Manual (WSM), Section 206-09. Using a shop rag, clean any debris from the sensor body as well as the back side of the bearing. If the noise is gone, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates. If the noise or DTCs C0031 and/or C0034 is still present, continue with normal diagnostics. To assist with investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates.

The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

Vehicles built prior to late January 2017 will have a cardboard box containing a master keycode card and personal entry code programming instructions stowed in the vehicles driver door pocket. Vehicles built after late January 2017 will have the cardboard box containing the card and instructions already stowed in the glove box. The master keycode card and programming instructions must be placed along with the other owner literature in the glovebox, for future reference by the vehicle owner. Certain U.S. dealer employees can retrieve lost keypad codes via FMCDealer.com - Parts and Service tab - Parts Product Line Information - Accessories - Keys/Entry Devices.

The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

Vehicles built prior to late January 2017 will have a cardboard box containing a master keycode card and personal entry code programming instructions stowed in the vehicles driver door pocket. Vehicles built after late January 2017 will have the cardboard box containing the card and instructions already stowed in the glove box. The master keycode card and programming instructions must be placed along with the other owner literature in the glovebox, for future reference by the vehicle owner. Certain U.S. dealer employees can retrieve lost keypad codes via FMCDealer.com - Parts and Service tab - Parts Product Line Information - Accessories - Keys/Entry Devices.

Assembly Reimbursement

backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

Some 2015-2024 Transit vehicles equipped with rear wheel drive (RWD), single rear wheel (only), and U-joints at the transmission flange and rear driveshaft may experience a boom/hum/moan noise from the rear while driving. This noise is most noticeable at highway speeds: 112-121 km/h (70-75 mph) for 4.10 axle ratio 121-128 km/h (75-80 mph) for 3.73 axle ratio 136-145 km/h (85-90 mph) for 3.31 axle ratio The noise may also be present to a lesser degree at roughly half of the noted speeds. This may be due to a 2nd order driveline frequency transmitted through the rear driveshaft, rear axle and into the body through the leaf springs.

Some 2015-2023 Transit vehicles equipped with rear wheel drive (RWD), single rear wheel (only), and U-joints at the transmission flange and rear driveshaft may experience a boom/hum/moan noise from the rear while driving. This noise is most noticeable at highway speeds: 112-121 km/h (70-75 mph) for 4.10 axle ratio 121-128 km/h (75-80 mph) for 3.73 axle ratio 136-145 km/h (85-90 mph) for 3.31 axle ratio The noise may also be present to a lesser degree at roughly half of the noted speeds. This may be due to a 2nd order driveline frequency transmitted through the rear driveshaft, rear axle and into the body through the leaf springs. To correct the condition, follow the Service Procedure to install a driveshaft torsional damper. NOTE: The torsional damper will not resolve a vibration.

Some 2015-2022 Transit vehicles equipped with rear wheel drive (RWD), single rear wheel (only), and U-joints at the transmission flange and rear driveshaft may experience a boom/hum/moan noise from the rear while driving. This noise is most noticeable at highway speeds: 112-121 km/h (70-75 mph) for 4.10 axle ratio 121-128 km/h (75-80 mph) for 3.73 axle ratio 136-145 km/h (85-90 mph) for 3.31 axle ratio The noise may also be present to a lesser degree at roughly half of the noted speeds. This may be due to a 2nd order driveline frequency transmitted through the rear driveshaft, rear axle and into the body through the leaf springs. To correct the condition, follow the Service Procedure to install a driveshaft torsional damper. NOTE: The torsional damper will not resolve a vibration.

transmission flange and rear driveshaft may experience a boom/hum/moan noise or vibration from the rear while driving. This noise or vibration is most prevalent at highway speeds: * 112-121 km/h (7075 mph) for 4.10 axle ratio * 121-128 km/h (75-80 mph) for 3.73 axle ratio * 136-145 km/h (85-90 mph) for 3.31 axle ratio The noise or vibration may also be present to a lesser degree at roughly half of those speeds. This may be due to a 2nd order driveline frequency transmitted through the rear driveshaft, rear axle and into the body through the leaf springs. To correct the condition, follow the Service Procedure to install a driveshaft torsional damper.

transmission flange and rear driveshaft may experience a boom/hum/moan noise or vibration from the rear while driving. This noise or vibration is most prevalent at highway speeds: 112-121 km/h (70-75 mph) for 4.10 axle ratio, 121-128 km/h (75-80 mph) for 3.73 axle ratio, 136-145 km/h (85-90 mph) for 3.31 axle ratio. The noise or vibration may also be present to a lesser degree at roughly half of those speeds. This may be due to a 2nd order driveline frequency transmitted through the rear driveshaft, rear axle and into the body through the leaf springs. To correct the condition, follow the Service Procedure to install a driveshaft torsional damper.

transmission flange and rear driveshaft may experience a boom/hum/moan noise or vibration from the rear while driving. This noise or vibration is most prevalent at highway speeds (112-121 km/h 7075 mph for 4.10 axle ratio, 121-128 km/h 75-80 mph for 3.73 axle ratio, and 136-145 km/h 85-90 mph for 3.31 axle ratio) and may also be present to a lesser degree at roughly half of those speeds. This may be due to a 2nd order driveline frequency transmitted through the rear drive shaft, rear axle and into the body through the leaf springs. To correct the condition, follow the Service Procedure to install a driveshaft torsional damper.

transmission flange and rear driveshaft may experience a boom/hum/moan noise or vibration from the rear while driving. This noise or vibration is most prevalent at highway speeds (112-121 km/h 70-75 mph for 4.10 axle ratio, 121-128 km/h75-80 mph for 3.73 axle ratio, and 136-145 km/h 85-90 mph for 3.31 axle ratio) and may also be present to a lesser degree at roughly half of those speeds. This may be due to a 2nd order driveline frequency transmitted through the rear drive shaft, rear axle and into the body through the leaf springs. To correct the condition, follow the Service Procedure to install a driveshaft torsional damper.

If diagnostics lead to teardown, make sure to inspect the intermediate shafts mating splines in the rear planetary gear set for worn down/stripped splines. Refer to the Workshop Manual (WSM) diagnostics section 307-01 > DTC P07AA > Diagnosis By Symptom > Only gears R,1,2,3 > Overdrive clutch does not apply > Intermediate shaft. If the planetary splines are worn/stripped, replace as necessary.

This may be due to a cut or damaged O-ring on the power steering line connection. To repair, refer to parts catalog call out 3334 for service kit BK2Z-3F886-A which contains all four O-rings utilized on the line assembly connections.

This may be caused by a seized or sticking A/C clutch. This can be repaired by replacing only the A/C clutch (19D786/19D784). The compressor assembly (19703) may not be required. Refer to Workshop Manual, Section 412-00 for A/C clutch removal. It may be necessary to lightly tap around the stuck area of the clutch with a rubber mallet to free it from the pulley for removal. Refer to applicable labor operations from Section 11 of the SLTS maunual when replacing the A/C clutch.

This may be caused by a seized or sticking A/C clutch. This can be repaired by replacing only the A/C clutch (19D786/19D784). The compressor assembly (19703) may not be required. Refer to Workshop Manual, Section 412-00 for A/C clutch removal. It may be necessary to lightly tap around the stuck area of the clutch with a rubber mallet to free it from the pulley for removal. Refer to applicable labor operations from Section 11 of the SLTS maunual when replacing the A/C clutch.

Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to:  Display operation concerns  Navigation inoperative  Voice recognition concerns  Phone connection issues  Dropped phone connections  Applink related performance  Travel Link not present or showing incorrect traffic  Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.

Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.

Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.

every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.

not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.

original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.

may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.

may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this time. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device. Monitor OASIS for updates. Customers can also check Apple Support or connect to iTunes for the latest available iOS release for their phone.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0171, P0174, P0451, P0455, P0456, P0496 and/or P1450. This may be due to a kinked evaporator emissions fresh air vent line. To correct this condition, follow the Service Procedure to attach a zip tie to the fresh air vent line.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

If the cause of this is found to be a refrigerant leak from the evaporator, this may be due to build up of contaminates inside the evaporator housing. To correct this concern, replace only the evaporator housing and install a cabin air filter as opposed to replacing the entire climate control housing assembly.

If the cause of this is found to be a refrigerant leak from the evaporator, it is recommended to replace only the evaporator case as opposed to the entire climate control housing assembly. Follow the Service Procedure steps to correct the condition.

P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards (SLTS) Manual.

As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.

Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.

Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.

Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.

and/or C and half pillar hard trim. A permanent repair solution for the existing headliners has been developed and is expected to be available via TSB by late 2nd quarter 2019. Continue to monitor OASIS for updates. In preparation for the TSB repair, encourage your parts department to locally source 3M 04747 Super Repair Adhesive and mixing nozzles 3M 38191 (12 pack) or 38193 (50 pack) if you anticipate performing the upcoming repair. Do not fabricate alternative headliner attachment methods as an interim repair. Headliner retention in these areas is intentionally delicate to allow for proper side curtain airbag deployment.

Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.

Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.

Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.

not illuminate with the stop lamps. This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01. The JDDAB feature code description, found under OASIS additional information, is common between single rear wheel and DRW vehicles, and incorrectly reflects stop functionality when applied to DRW units.

This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01. The JDDAB feature code description, found under OASIS additional information, is common between single rear wheel and DRW vehicles, and incorrectly reflects stop functionality when applied to DRW units.

This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01. The JDDAB feature code description, found under OASIS additional information, is common between single rear wheel and DRW vehicles, and incorrectly reflects stop functionality when applied to DRW units.

This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01. The JDDAB feature code description found under OASIS additional information is common between single rear wheel and DRW vehicles, and incorrectly reflects stop functionality when applied to DRW units.

This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01. The JDDAB feature code description found under OASIS additional information is common between Single Rear Wheel and DRW vehicles, and incorrectly reflects STOP functionality when applied to DRW units.

This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01.

available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

26-Feb-2018 and Transit vehicles built on or before 26-Feb-2018 and 2015-2018 F-150 vehicles built on or before 3-Mar-2018 may exhibit a trailer connected and/or disconnected message in the IPC without a trailer connected. Follow the Service Procedure steps to correct the condition.

second row seat is stuck or difficult to fold or unfold. This may be due to a misrouted cable or a cable in need of adjustment. Follow the Service Procedure steps to correct the condition.

This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.

This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.

This may be due to a cracked/broken door check and/or fastener. To correct the condition, follow the Service Procedure to inspect/replace the front door check and/or fastener.

To correct this condition, follow the service procedure to readjust the ajar switch.

moving freely, or not moving to the desired position if the mirror is manually folded. Refer to the online Owner's Manual (HTML) - Windows and Mirrors > Exterior Mirrors for the synchronization procedure.

This may be due to the steering column slider length. To correct the condition, follow the Service Procedure to adjust the steering column slider length.

The addition of aftermarket equipment such as utility and box bodies will change the ride height and therefore the alignment angles. Front-end alignments performed before the addition of aftermarket equipment may not be accurate. It is the responsibility of the final-stage manufacturer to check and set alignment angles and set clear vision (steering wheel orientation) after the addition of the aftermarket equipment. Reference page nine of the Body Builders Layout book for more information about this and the addition of aftermarket bodies to incomplete vehicles.

120,000 miles from the warranty start date of the vehicle, whichever occurs first. This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using applicable Labor Operation Codes for the Workshop Manual procedure. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible. If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through October 31, 2020. Coverage is automatically transferred to subsequent owners.

This can be identified on the Professional Technician Society (PTS) website by using vehicle identification number (VIN) > OASIS tab > Vehicle Information > Additional information will be shown as: GZBAC - heater/A/C prep pack. The upfitter who adds their rear A/C components is responsible for filling their system and specifying the new refrigerant charge level. Do not submit warranty claims for insufficient refrigerant charge unless a defective Ford part or component is identified as the causal part. Consult the upfitter who performed the modification if refrigerant charge level is in question or a defect is present within the add-on system.

shaft of vehicles should be lubricated immediately with grease and then every 6,000 miles subsequently.

The vehicle is not misbuilt. The addition of any parts would not be considered a warrantable repair. Do not submit a claim for this condition.

Some 2013-2018 Transit Connect vehicles built on 1-Jan-2013 and through 5-Jan-2018 may exhibit a condition where either section of the second row seat is stuck or difficult to fold or unfold. This may be due to a misrouted cable or a cable that is in need of adjustment. It may be necessary to reduce the cable end fitting length. It is not necessary to install a new second row seat. Follow the Service Procedure steps to correct the condition.