2021 Ford Mustang Mach E TSBs

These warnings occur due to external charging station failures rather than internal module issues.

with phone-as-a-key may exhibit various phone-as-a-key concerns with diagnostic trouble codes (DTC) U200D:15, U200E:15, U200F:15, B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during diagnostics, clear the DTCs, reprogram the RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 DTCs return in the RFA after a self-test, follow normal Workshop Manual (WSM) diagnostics in Section 419-01. Repair as necessary outside of this article. For claiming, use causal part 14G617 and labor operations 12651D and 12651D4.

Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions:  "Front Camera Fault Service Required" message  Pre-collision assist inoperative  Adaptive cruise control inoperative  Front windshield camera alignment routine fails to complete This may be due to a connection issue between the IPMA Camera and the IPMA.

Some of the vehicles listed in the Model statement above may exhibit a 12-volt battery drain. This may be due to the software level of various modules such as the gateway module (GWM), accessory protocol interface module (APIM) and driver front seat module (DSM).

with minor feature codes HTHAD/HTHAE and 2022-2025 e-Transit vehicles equipped NCM standard range battery with minor feature codes HUKAL/HUKAA may require a high voltage battery module replacement. Technicians can now replace the affected battery module for high voltage batteries with a state of health (SOH) of 70% or higher. It is no longer necessary to replace the complete high voltage battery assembly for vehicles with 70% SOH or higher. Additionally, the battery health chart has been updated to display the actual battery SOH as a percentage and now requires the selection of checkboxes corresponding to the specific high voltage battery module(s) being replaced. After a high voltage battery module replacement and battery reinstallation, relaunch the Ford Diagnosis and Repair System (FDRS) "BECM - Battery Health" application which will prompt for confirmation of a successful repair.<br /><br /> To confirm a vehicle is built with a certain minor feature code, review the build information

inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.

Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Inoperative BlueCruise and lane centering * DTC U2018:51 stored in the camera module - rear (CMR) * DTC U0565:86 stored in the image processing module A (IPMA) * DTC U3000:49 is not stored in the CMR This may be due to the software in the CMR.

with diagnostic trouble code (DTC) U3000:49 with a status byte of 8F stored in the camera module-rear (CMR). This may be due to the CMR software level. NOTE: The driver status monitor camera module may also be called camera module-rear.

Ford and Lincoln vehicles equipped with a B&amp;O audio system may exhibit a pop noise and/or static in the speakers at start up that cannot be turned down or off using the audio system controls. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner on Professional Technician System (PTS). This may be due to software in the digital signal processing (DSP) module. To correct this condition, reprogram the DSP module to the latest software level using the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 18B849 and labor operations 12651D and 12651D4.

control unit module (TCU) software update or software activation during a universal serial bus (USB) update. This may be due to the vehicle connectivity setting being disabled.

Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * "Stop Safely Now" message in the instrument panel cluster (IPC) * Illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P1A10, U0293 and/or U1011 * Loss of power This may be due to the parameters in the powertrain control module (PCM).

Some of the vehicle listed in the model statement above may exhibit at least one of the following conditions: - Illuminated red triangle with diagnostic trouble code (DTC) P27B4 stored in the secondary on-board diagnostic module C (SOBDMC) - Charge Status Indicator (CSI) is blinking red with DTC P0A7F stored in the battery energy control module (BECM) - DTC P0CF7 stored in the secondary on-board diagnostic control module (SOBDM) This may be due to an unsecured plug-in electric vehicle supply equipment (EVSE). To correct the condition, follow the Service Procedure to reprogram the SOBDM.

Some of the vehicles listed in the Model statement above may exhibit a condition where the high voltage battery charges slowly or does not charge while using a level 1 or level 2 electric vehicle supply equipment (EVSE) after an over the air (OTA) update. This may be due to the software in the secondary on-board diagnostic control module A (SOBDM).

Some of the vehicles listed in the Model statement above may exhibit an illuminated powertrain malfunction (wrench) indicator and/or "Stop Safely Now" message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F and/or P0C78 stored in the battery energy control module (BECM). The vehicle may also exhibit a low/discharged 12v battery. This may be due to the high voltage battery junction box.

Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes (DTCs) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A (IPMA) and at least one of the following conditions:  "Front Camera Fault Service Required" message  Pre-collision Assist inoperative  Adaptive cruise control inoperative  Front windshield camera alignment routine fails to complete This may be due to a connection issue between the IPMA Camera and the IPMA.

cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement.

-Addresses a false "Update unsuccessful message" appearing when the update was successfully completed"

trouble code (CMDTC) U2016:47 stored in the power steering control module (PSCM) after a self test is performed with Ford Diagnosis and Repair System (FDRS) scan tool.

front when using adaptive cruise control (ACC) or BlueCruise. This may be due to the front bumper affecting both corner radar sensor signals.

-Reduces TCU based Key Off Load battery drain. - Map orientation improvement - removes false""""IP Configuration Failure"""" message when wrong WiFi password is entered. - Improves functionality of Stolen Vehicle Services "" "

trouble code (CMDTC) U2016:47 stored in the power steering control module (PSCM) after a self test is performed with Ford Diagnosis and Repair System (FDRS) scan tool.

predicts the charging port pin/terminal temperature. Some customers indicate that their battery may not fully charge and/or the charge cord may become stuck in your vehicle. Customers may also experience a burning smell or melting of the charge port pins.

-SYNC screen will display correct software update status. -Software update task will be automatically terminated after trigger expiration date

accessory protocol interface module (APIM) software updates have been performed.

Please Contact Your Dealership." message in the instrument panel cluster (IPC) when the vehicle is in reverse and DTC B1578:89 stored in the image processing module A (IPMA) may be present on some of the following Ford and Lincoln vehicles: * 2024 F-150/F-Super Duty built on or before 08-Apr-2024 * 2024 Expedition/Navigator built on or before 07-Mar-2024 * 2024 Corsair built on or before 30-May-2024 * 2021-2024 Mustang Mach-E built on or before 20-May-2024

cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement.

- Top off the Low Voltage battery prior to OTA update. - Enables Public Charging App function above 5 MPH. - Hides "Update Now" button on HMI when the vehicle battery health is below threshold. - Corrects "Bluecruise Maps not up to date" erroneous message. - Improves Key Off Load battery drain due to SYNC.

- Reduction in Key off load battery drain via Enhanced Central Gateway (ECG) controlled reset.

the affected vehicles, the vehicle may disengage the one pedal drive mode at speeds below 15 MPH accompanied by a one pedal drive fault pop-up message displayed in the instrument panel cluster.

Some 2021-2024 Mustang Mach-E/F-150, 2022-2024 F-150 Lightning/Expedition/Navigator, 2023-2024 Corsair vehicles may exhibit an inoperative BlueCruise and lane centering with DTCs U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored in the image processing module A (IPMA) without DTC U3000:49 stored in the CMR. This may be due to the software level of the CMR. To correct the condition, follow the Service Procedure to reprogram the CMR module using the latest software level of the Ford Diagnosis and Repair System (FDRS).

BlueCruise Prep Kit) - BlueCruise Module Programming

accessory protocol interface module (APIM) software updates have been performed. - General system performance, stability, and intermittent system reboots. - Intermittent Wireless CarPlay or Android Auto function. - Phone related concerns with intermittent No Audio or Static. - Navigation/global positioning system (GPS) related concerns through CarPlay and Android Auto. - Alexa function consistency and stability. These symptoms may be due to the software in the APIM. Replacing the APIM will not resolve these symptoms for the customer. Before returning the vehicle to the customer, review the procedures within Workshop Manual, Section 415-00 and ensure the latest APIM software is installed. Refer to General Service Bulletin (GSB) 23-7146 for help determining the latest available level of software. IMPORTANT: some module software updates will only display as available on Ford Diagnosis and Repair System (FDRS) after prerequisite modules are updated. This may require the technician to update certain modules multiple times during the service visit, before the latest APIM software is accessible in FDRS. If symptoms continue after latest APIM software has been installed, inform customers that Ford is working on additional software enhancements which are expected to be delivered over-the-air (OTA) by Q4 2024 on F-150, F-150 Lightning, Mustang Mach-E, Mustang, Escape, Corsair, Expedition, Navigator, Bronco, Mustang, and 2023-2024 F-Super Duty. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. For all other vehicles with SYNC4, schedule a service visit for customers in October 2024, when the updated APIM software is expected to be available to dealers. Monitor OASIS for additional information.

Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F and/or P0C78 stored in the battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box. To correct the condition, follow the Service Procedure to replace the high voltage battery junction box and reprogram the BECM.

warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Quality Improvements include: - Add electrical back drive functionality to the latch as a robustness improvement - FordPass will remember last known profile. - Allow customers to exit during OTA update. - BCM response to deinhibit request when OTA is complete - Allows vehicle to return to sleep after detecting CAN traffic, for reduced battery drain. - Perimeter alarm duty cycle for horn and light aligned with non-US market requirements. (ECE-116) - 2021 MY corrects "Frunk Fault Service Frunk" nuisance warning which may occur during OTA

High Voltage Battery Module Replacement Owner letter added. Other documents submitted 02/01/24

2021-2023 Mustang Mach-E and 2023 e-Transit vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).

stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direct current (DC) fast charging process and should be disregarded. All other DTCs stored in the OBCC are to be addressed using applicable publications and/or normal diagnostics found in Workshop Manual, Section 414-03B.

Quality Improvements include: - Restores TCU module DID vehicle specific configuration which were set to default values in previous OTA update.

where the speed limit sign indicator is not displayed in the HUD. This may be due to the software installed in the HUD module.

Some 2021-2022 Mustang Mach-E vehicles built on or before 28-May-2022 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB)

battery slow charging or does not charge while using a level 1 or level 2 electric vehicle supply equipment (EVSE) after an over the air (OTA) update. This may be due to the software in the secondary on-board diagnostic control module A (SOBDM)

Module Replacement

connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to the software in the SOBDM. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).

Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off-board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to the software in the OBCC. To correct the condition, follow the Service Procedure to reprogram the OBCC.

segments after an over the air (OTA) update. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over- the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

sensor function has been disabled through the pop-up menu at ignition off. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

stored in the off-board charger controller module (OBCC). The P1A3C is commonly set due to an interruption of the direct current (DC) fast charging process and should be disregarded. All other DTCs stored in the OBCC are to be addressed using applicable publications and/or normal diagnostics found in Workshop Manual, Section 414-03B.

Quality Improvements include: - Enable electric return of hood latch release actuator - Corrects erroneous "frunk service required" warning post OTA. - Corrects alarm going off during an OTA download . - improved interior windsheld fogging and heater performance when driving in freezing temperatures - Improved Cold DC Fast Charging and heat sharing/smart heating. - Removal of cause of chime related DTC set against AHU. - Hands-Free to BlueCruise text update. - Adds 3 chimes for Over Speeding situation. - Adds chime for speed limit change. - Adds text box "Hold for Speed Warning OFF" - Introduces a more aggressive series of hood ajar warnings/chimes that trigger at lower speed than the current implementation - The customer is instructed to exit the vehicle when a battery hazard is detected. - IPC software addressing traction control toggle, BLIS and ISA presonaliztion, MyTrip distance reset, Low Tire pressure incorrect reading, and PWM buzz noise elimination. - Provides Yield and No Entry graphic display for Traffic Sign recognition. - Removes Tollbooth Mode - Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. - Profiles (Enhanced Memory) will not be stuck as Guest - Improved "Ask on Exit" pop- up functionality - Selectable Drive Modes - prevent default to normal mode due to loss of communication with SYNC - Improved charge status indication feedback while plugged in.

Some 2021-2023 Mustang Mach-E vehicles built on or before 17-Mar-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.

unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module balancing and replacement. This may be due to the battery energy control module (BECM) adjusting the cell balance (conditioning) of the battery module and should be corrected within 22 days. If the vehicle otherwise functions as designed with no related diagnostic trouble codes (DTC) setting, this concern will be corrected automatically with no further actions required by the technician.

Quality Improvments include: - Improved State of Charge accuracy during AC charging. - Updated messaging: customer is instructed to exit the vehicle when a battery hazard is detected. - NVH improvment addressing Front Drive Unit Whine whle coasting. - Charge settings updated via Ford Pass will not revert back to previous settings due to chip shortage. This change allows use of Bussed Electrical Center without the low range chip in service on vehicles in the field. - At high State of Charge, the displayed Distance to Empty will now show what the vehicle is capable of under the current environmental conditions, instead of the estimated capability based on driver history. - Software update to prevent localized melting of charge port pins(reference: FSA 23B50).

Some 2021-2023 Mustang Mach-E built on or before 15-Sep-2023 and 2022-2023 E-Transit vehicles may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off-board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.

2023 F-150 Lightning Vehicles - Charge Cord Stuck Reprogram Battery Charge Control Module

side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement. DTC U2100 may set when the module has not been properly configured after replacement. DTC U3002 may set when the module has been configured with the incorrect VIN. To correct this condition, verify that the module storing the DTC has been installed following the applicable Workshop Manual (WSM) Removal and Installation procedure. If the DTC is still stored, download and run the Vehicle Identification Number (VIN) Write application found under Toolbox, Multi-Module tab in the Ford Diagnosis and Repair System (FDRS).

Some 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may experience Frunk System Fault Service Required message displayed in the IPC after performing body control module (BCM) update. This may be due to the software in the BCM. To correct the condition, follow the Service Procedure to reprogram the SYNC module (APIM), BCM and front trunk release module (FTRM). NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history.

Quality improvements include: - Improved motion sensor on/off selection pop- up when exiting. - Selectable Drive Modes communication robustness action to prevent unintended return to default drive mode. - Improved charge status indication feedback while plugged in. - Add in-vehicle message on infotainment screen to inform customer that some display features may be unavailable while SYNC is rebooting during SYNC OTA update installation.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

codes (DTCs) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery junction box (HVBJB) replacement. To correct the condition, download and run the BECM - Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to Workshop Manual (WSM), Section 414-03A for normal diagnostics.

trouble code (DTC) P0E5F stored in the secondary on-board diagnostic control module A (SOBDM) and the high voltage battery cannot be charged using a 48-amp AC level 2 charger. The vehicle may also exhibit in the next key cycle a Service Soon message in the instrument panel cluster (IPC) and a FordPass warning message. This may be due to an excessive charge port temperature. The concern may not be present when using a 32-amp or lower AC level 2 charger. To correct this condition, remove and replace the charge port. Refer to Workshop Manual (WSM) Section, 414-03B. For claiming, use causal part 14A303 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Some 2021-2022 Mustang Mach-E (non-GT) vehicles equipped with all-wheel drive (AWD) may exhibit a whine noise from the front drive unit when driving steady at speeds between 30-40 mph (48-64 km/h) without diagnostic trouble codes (DTCs) present. This may be due to software parameters. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM).

lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM). It may also have a low/discharged 12V battery and/or display a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.

on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.

Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera module (CMR). These DTCs should be disregarded unless it is a DTC with a status byte 8F. Other status bytes should be disregarded as they may be caused by a camera obstruction such as driver position, aftermarket devices or dust on the camera. To clear the DTCs, remove anything obstructing the view of the camera and light emitting diodes (LEDs), place the steering wheel in the center position and close the driver door. Connect Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Perform the CMR self-test and reevaluate if DTCs persist.

false alarm activation and/or a warning message in the FordPass application when the doors are locked

Module Programming Technical Information update

Programming Some Mustang Mach-E, and E-Transit battery electric vehicles (BEV) may experience inability to charge at certain charging stations

warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

(wrench) indicator with diagnostic trouble codes (DTC) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery junction box (HVBJB) replacement. Vehicle may also exhibit reduced powertrain performance and/or a Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or High-Voltage Battery Warning message in the FordPass application. This may be due to the BECM software. To correct the condition, download and run the BECM - Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to Workshop Manual (WSM), Section 414-03A for normal diagnostics. Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery junction box (HVBJB) replacement. Vehicle may also exhibit reduced powertrain performance and/or a Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or High-Voltage Battery Warning message in the FordPass application. This may be due to the BECM software. To correct the condition, download and run the BECM - Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to Workshop Manual (WSM), Section 414-03A for normal diagnostics

with an error stating Procedure Unsuccesful - GetFlashActionPartNumbers Unable To Obtain Flash Action Part Numbers From Available Topology if the power steering control module (PSCM), cruise control module (CCM), camera module - rear (CMR) and/or instrument panel cluster (IPC) are not at their latest software level prior to attempting PMI. To correct this condition follow the Service Procedure to update each of the modules necessary to complete PMI for the IPMA.

operation while the vehicle is off and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. To correct this condition, replace the headlamp switch (service base PN: 11654). Refer Workshop Manual, Section 417-01. For claiming, use casual part 11654 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

(GWM) may have lost internet connection after an OTA update. This may cause the vehicle to display a No Driver Logged message on the screen

BlueCruise Prep Kit) BlueCruise Module Programming REASON FOR THIS SUPPLEMENT Affected Vehicles: Added US population of affected vehicles Service Action: Updates regarding Technical Information Pick-up and Delivery: Added pick-up and delivery information for participating dealers Mobile Repair: Assessment Level is Not Mobile Service Capable due to time requirements Claims Preparation and Submission: Pick-up and Delivery information added Owner Notification Mailing Schedule: Updated mail date for revised owner letter Labor Allowances: Updated with TSB 22-2404 Technical Information: Added and removed steps

drive unit when driving steady speed between 30-40 mph (48-64 km/h) without diagnostic trouble codes (DTCs) present. This may be due to software parameters. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM)

OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. Switch and/or module replacement will not resolve this condition. Headlamp operation is not affected while the vehicle is ON. A new headlamp switch is currently under development to correct this condition. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and schedule a follow-up appointment in July 2023, when parts are expected to become available. Follow up with the customer to confirm the appointment once OASIS is updated with the repair information.

features and/or diagnostic trouble code (DTC) U3000:49 stored in the image processing module A (IPMA) that will not clear and not be stored in the vehicle's history. DTCs C1001:31 and/or U3000:89 may be stored in the IPMA, but may have recently been cleared and stored in the vehicle's history. This may be due to a connection issue between the IPMA Camera and the IPMA. To correct the condition, perform the following service procedure to repair the connection and reset the IPMA.

features and/or Diagnostic Trouble Code (DTC) U3000:49 stored in the Image Processing Module A (IPMA) that will not clear and not be stored in the vehicle's history. DTC C1001:31 and/or U3000:89 may be stored in the IPMA, but may have recently been cleared and stored in the vehicle's history. This may be due to a connection issue between the IPMA Camera and the IPMA. To correct the condition, perform the following service procedure to repair the connection and reset the IPMA.

coming contact with road debris and/or other outside influences. Workshop Manual (WSM), Section 414-03A has been updated to include new topics for inspection, repair and replacement of the HVB tray. These new topics should be used to help determine severity of damage and an appropriate repair direction for the HVB tray. If inspection per the WSM determines that the HVB tray requires replacement, the HVB battery trays for standard and extended range have been released for service as a lower cost repair option. Standard range HVB tray - LJ9Z-10732-E. Extended range HVB tray - LJ9Z-10732-D. When an HVB tray is replaced, a new high voltage battery serial number label must be obtained as directed in the WSM and installed in the location indicated.

Quality improvements include: - Improved heater performance and interior humidity compensation. - Enhanced Power Steering Control Module communication. (Removes erroneous popup message) - Improvements to Lane Keeping Feature - Improvements in Cyber Security for Driver Assist Tech.

It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

There may also be diagnostic trouble code (DTC) U0214 stored various modules for loss of communication with the remote function actuator (RFA) module. This may be due to software in the RFA module causing it be locked/stuck in programming mode. To restore phone as a key functionality for the customer and RFA communication, remove RFA fuse (F18/19) located in the body control module (BCM) for one minute and plug it back in. Reprogram the RFA module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G617 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

experience loss of BlueCruise/ActiveGlide hands-free driving mode availability and/or BlueCruise/ActiveGlide inoperative and/or diagnostic trouble code (DTC) U2400:00 in the gateway module (GWM) and advanced driver assistance system (ADAS) modules with no other DTCs present. This may be due to an expired BlueCruise/ActiveGlide map file in the GWM and/or the customer's BlueCruise/ActiveGlide map subscription being expired. To correct the condition, follow the Service Procedure to update the GWM.

This may be due to the heating ventilation and air conditioning (HVAC) control module software. To correct the condition, follow the Service Procedure to update the HVAC control module software.

after an over-the-air update performed on or after 07-Dec-2022. The Driver ID message may also be accompanied by a connectivity loss including FordPass app displaying stale data or dates, unable to send cellular based remote commands through FordPass, and/or connectivity menu on SYNC not accessible. This may be due to the software in the gateway module (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM.

Some 2021-2023 Mustang Mach-E, 2022-2023 e-Transit and F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully pressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator.

coming contact with road debris and/or other outside influences. Workshop Manual (WSM), Section 414-03A has been updated to include new topics for inspection, repair and replacement of the HVB tray. These new topics should be used to help determine severity of damage and an appropriate repair direction for the HVB tray. If inspection per the WSM determines that the HVB tray requires replacement, the HVB battery trays for standard and extended range have been released for service as a lower cost repair option. Standard range HVB tray - LJ9Z-10732-E. Extended range HVB tray - LJ9Z-10732-D.

application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Some 2021-2022 Mustang Mach-E base model (non-GT) built on or before 25-Jul-2022, 2022-2023 e-Transit vehicles built on or before 17-Sep-2022 may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off-board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.

Some 2021-2022 F-150/Mach-E and 2022 Expedition/Navigator vehicles equipped with BlueCruise/ActiveGlide may experience loss of BlueCruise/ActiveGlide hands-free driving mode availability. This may be due to an expired BlueCruise/ActiveGlide map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.

triangle indicator lamp with diagnostic trouble code (DTC) P27B4 stored in the secondary on-board diagnostic control module C (SOBDMC) or the charge status indicator (CSI) is blinking red with DTC P0A7F stored in the battery energy control module (BECM) and/or P0CF7 stored in the secondary on-board diagnostic control module A (SOBDM). This may be due to an unsecured plug-in electric vehicle supply equipment (EVSE). To correct the condition, follow the Service Procedure to reprogram the SOBDM.

(wrench) indicator with diagnostic trouble code (DTC) P07E4:00 stored in the secondary on-board diagnostic control module C (SOBDMC) and/or unable to engage park (P). This may be due to the software in the SOBDMC. To correct this condition, follow the Service Procedure to reprogram the powertrain control module (PCM).

THIS SUPPLEMENT Program Terms: The program expiration date was incorrectly shown as October 31. 2022. The correct date is April 30, 2023. Affected Vehicles: The build dates were updated. Verbiage added to indicate the population will increase as more vehicles with modules needing recovery are identified. Service Action: Verbiage added to indicate the population will increase as more vehicles with modules needing recovery are identified. Owner Notification Mailing Schedule: Verbiage added on mailing owner letters to additional owners as they are identified. Owner Refund Expiration Date: The owner refund expiration date was incorrectly shown as May 27, 2022. The correct date is April 30, 2023.

message displayed in the IPC after performing body control module (BCM) update. This may be due to the software in the BCM. To correct the condition, follow the Service Procedure to reprogram the APIM, BCM and front trunk release module (FTRM). NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history.

For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM), telematics control unit (TCU) or gateway module (GWM) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.

Co-Pilot and BlueCruise/ActiveGlideBlueCruise/ActiveGlide Maps Expiration REASON FOR THIS SUPPLEMENT The technical instructions have been updated with additional details and screen shots to assist in successfully updating the gateway module (GWM) and BlueCruise/ActiveGlide Maps. Additional population has been added to the affected vehicles with updated build dates. Added requirement to verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update

before 17-Sep-2022 may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off-board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 direct current (DC) fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.

battery electric vehicle (BEV) vehicles may experience an illuminated powertrain malfunction (Wrench) indicator and/or malfunction indicator lamp (MIL) with secondary on board diagnostic control module (SOBDM) diagnostic trouble code (DTC) U3000:49. This may be due to an internal SOBDM concern. To correct the concern, replace the SOBDM following Workshop Manual, Section 414-03B Removal and Installation, Secondary On-board Diagnostic Control Module. For claiming use base part # 10B689 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully depressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator.

the secondary on-board diagnostic module C (SOBDMC) and U3012 in the battery energy control module (BECM) after a low voltage service disconnect (LVSD). If both DTCs have set simultaneously, this may be due to the LVSD not being fully seated. Inspect the LVSD C1001 for being fully seated which is located on the left side of the under hood compartment. Refer to Workshop Manual (WSM), Section 414-03A High Voltage Battery > Mounting and Cables > General Procedures.

certain EVgo Fat Boy charging stations with a red flashing charge status indicator (CSI), a charge failure notification on the touchscreen panel and the FordPass app. To correct the condition, update the off-board charger controller (OBCC) module to the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14G672 and actual time for the labor operation.

lamp (MIL) and/or display a Stop Safely Now message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTCs) P0563, P0ADA, P0ADE, P0AA1, P0AA4, P0AA5, P0AA2, P0D10, P0D0F, and/or P0C78 stored in battery energy control module (BECM) or a low/discharged 12V battery with P0DA8 and/or P1A10 in the secondary onboard diagnostic module-C (SOBDMC). This may be due to the high voltage battery junction box (HVBJB). To correct the condition, follow the Service Procedure to replace the HVBJB and reprogram the BECM.

cluster (IPC) which states Frunk System Fault Service Required after the body control module (BCM) software update or programmable module installation (PMI) application have been run with the Ford Diagnosis and Repair System (FDRS). To correct this condition, download and run the FDRS the generic function module (GFM)

to achieve 100 percent state of charge immediately after high voltage (HV) battery module replacement. This may be due to the battery energy control module (BECM) adjusting the cell balance (conditioning) of the battery module and should be corrected within 16 days. If the vehicle otherwise functions as designed with no related diagnostic trouble codes (DTC) setting, this concern will be corrected automatically with no further actions required by the technician.

screen may experience a blank or inoperative screen with an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the center display screen in screen region where a soft button is expected to be displayed even though nothing is displayed on the center display screen. This concern may be intermittent and resetting the SYNC module (APIM) may temporarily restore screen function. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch center display screen. For claiming, use base part 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.

warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.

DC fast charge dropouts at certain EVgo Fat Boy charging stations with a red flashing charge status indicator (CSI), a charge failure notification on the touchscreen panel and the FordPass app. To correct the condition, update the off-board charger controller (OBCC) module to the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14G672 and actual time for the labor operation.

poor performance when using some Apple iPhone models that use MagSafe wireless charging including iPhone 12 and 13. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM.

the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.

battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.

Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, touchscreen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), Wi-Fi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank touchscreen, Apple CarPlay connection concerns, Bluetooth connectivity concerns, Sirius XM loading concerns and/or unable to change Sirius XM channels. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. The APIM software update that addresses the symptom listed in this article may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled

OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. Switch and/or module replacement will not resolve this condition. Headlamp operation is not affected while the vehicle is ON. A new headlamp switch is currently under development to correct this condition. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment in November 2022, when parts are expected to become available. Follow up with the customer to confirm the appointment once OASIS is updated with the repair information.

an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the touchscreen in screen region where a soft button is expected to be displayed even though nothing is displayed on the touchscreen. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch display. For claiming, use base part # 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

exhibit Phone-as-a-Key concerns and have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If the vehicle is exhibiting other symptoms outside of Phone-as-a-key concerns, address those first. If any of these DTCs are detected during diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.

Steering Wheel message displayed in the instrument panel cluster (IPC) after performing FSA 21G01. This may be due to an image processing module A (IPMA) configuration concern. Using the Ford Diagnosis and Repair System (FDRS), download and run the IPMA - Image Processing Module A (IPMA) Configuration app. Clear all diagnostic trouble codes (DTCs) after programming and/or running the configuration app. Verify that the BlueCruise feature is enabled and properly functioning by following the FSA 21G01 technical instructions.

battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

Option Gateway Module Programming to Activate Phone as a Key: In all of the affected vehicles, a misconfigured Enhanced Central Gateway (ECG) module prevents Phone as a Key from functioning.

BlueCruise Prep Kit) BlueCruise Module Programming - Customers of early-launch 2021 F-150 or 2021 Mustang Mach-E with Ford Co-Pilot360 Active 2.0 Prep Package (includes BlueCruise Prep Kit 43C/50G) will receive: Ford Power-Up software updates delivered over-the-air (OTA) that include the BlueCruise hands-free driver assist feature, began deployment to customer vehicles in the first quarter of 2022. Software updates delivered OTA could take several weeks before all software is delivered, and the feature is fully functional. The updates also will include some new features while accelerating the pace of future features and enhancements. Or, the option of complimentary dealer installation of the BlueCruise hands-free driver assist feature software (Dealer software installation takes 2 to 8 hours). One (1) year of complimentary BlueCruise service once the hands-free driver assist feature is activated and functioning.

Selectable Suspension Fault Service Required message, in the IPC with diagnostic trouble code (DTC) C1121:64. This may be due to the vehicle dynamics module (VDM) software. To correct the condition, follow the service procedure to reprogram the VDM.

may exhibit a concern of the audio inoperative, no sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

This may be due to the heating ventilation and air conditioning (HVAC) control module software. To correct the condition, follow the Service Procedure to update the HVAC software.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCM) module software will prevent the receipt of software updates or enhancements for these modules from Ford Power-Up or Lincoln Way. The module will operate as intended otherwise.

pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

displayed in the infotainment screen during Programmable Module Installation (PMI) on the replacement accessory protocol interface module (APIM) ordered on 01-Jan-2022 and through 13-Apr-2022. This maybe due to a software issue with the replacement APIM. Order another APIM from Ford Component Sales (FCS). Service stock has been corrected.

poor performance when using an some Apple iPhone 12 and 13 models that use MagSafe wireless charging. This may be due to limited compatibility with the wireless accessory charging module (WACM). To correct the condition, follow the Service Procedure to update the WACM.

Driver Selectable Suspension Fault Service Required message in the IPC with diagnostic trouble code (DTC) C1121:64. This may be due to the vehicle dynamics module (VDM) software. To correct the condition, follow the service procedure to reprogram the VDM.

For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS  OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. Note: Only 10% of vehicles may require this procedure.

BlueCruise Prep Kit) BlueCruise Module Programming - The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch vehicles that included the Prep Kit. The Ford Co-Pilot360 Active 2.0 Prep Package was created to ensure early customers have access to the BlueCruise feature when software is available. F-150 (43C) / Mustang Mach-E (50G) vehicles equipped with the Ford Co-Pilot360 Active 2.0 Prep Package contain hardware through the Active Drive Assist (BlueCruise) Prep Kit that will enable the activation of the full BlueCruise hands-free feature once the software is installed on the vehicle.

08-Oct-2021 at Kansas City Assembly Plant and 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM.

Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.

the vehicle display and/or FordPass. In addition, some technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. It may also be observed on the PTS - Over The Air (OTA) dashboard that multiple APIM and/or TCU updates have failed, or a no OTA history message is displayed. This may be due to a internal software error. To correct this condition, follow the Service Procedure to recover the APIM/TCU.

This may be due to an expired BlueCruise map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.

08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to replace the GWM.

Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern. Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in March 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in April 2022 or if the APIM is not able to be updated via the FDRS. Monitor OASIS for updates.

diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 DC fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.

malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0A7F and/or P062F in the battery energy control module (BECM). This may be due to the BECM software. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM) and perform BECM High Voltage Battery Capacity Relearn.

trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Using the FDRS, perform the CMR self-test to confirm the codes are cleared.

This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.

(DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Using the FDRS, perform the CMR self-test to confirm the codes are cleared.

Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern. Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in February 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in March 2022 or if the APIM is not able to be updated via the FDRS. Monitor OASIS for updates.

Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programing

Activate Phone as a Key- Owner Letter sent

key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, Information and Entertainment screen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank Information and Entertainment screen, Apple CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.

This button is not currently supported and using it will result in a Failure To Open message. Ford is working on an update to the software to activate this button that is expected via over the air (OTA) in late December of 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that they can continue to drive the vehicle. Contact the customer in January of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.

Activate Phone as a Key; In some of the affected vehicles, a misconfigured Enhanced Central Gateway (ECG) module prevents Phone as a Key from functioning.

may exhibit a no-start with a Stop Safely Now warning message in the instrument panel cluster (IPC). The vehicle may have one or more of the following DTCs P0A23, P0A6F, P0A72, P0A75, P0A71, P0A74, P0A77, P0DFA, P06B1, P0A47, P1A0E set by the secondary on-board diagnostic module C (SOBDMC) or secondary on-board diagnostic module B (SOBDMB). This may be due to a drop in the 12-volt circuit. These DTCs will often occur at vehicle key-on and may be difficult to reproduce. Before replacement of the SOBDMC or SOBDMB, diagnose any low voltage DTCs (P0562, U3003) in other modules in the 12V system. If low voltage (less than 10V) is observed in these DTCs snapshot, diagnose the 12v system first. Refer to Workshop Manual (WSM), Section 418-00.

message displayed in the Ford Diagnosis and Repair System (FDRS) stating The Programming Or Part Number Validation Process Has Failed. This may be due to the USB flash drive being removed from the vehicle media hub before fully completing reprogramming. Reprogram the module(s) following the vehicle onscreen prompts. After the ignition cycle during reprogramming, the touchscreen may go blank. This is a normal part of the reprogramming process. Leave the USB flash drive installed in the media hub until the touchscreen displays Update Successful.

Phone-as-a-Key concerns and have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If the vehicle is exhibiting other symptoms outside of Phone-as-a-key concerns, address those first. If any of these DTCs are detected during diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.

The noise occurs when charging current is approximately 10.5 kW or above. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).

symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

Involves: Remote Start Battery Drain, Sync navigation local hazard information, EV trip planner charging station information.

Noise occurs when charging current is approximately 10.5 kW or above. To rectify this concern, follow the Service Instruction to reprogram various modules starting with the Powertrain Control Module (PCM).

the instrument panel cluster (IPC), and illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1A10, U0293 and/or U1011. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.

(MIL) on with diagnostic trouble codes (DTCs) P061A, P1A1E and/or P2533. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.

features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the image processing module A (IPMA). To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.

have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during normal diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.

Sirius presets missing more than three pages after a key cycle, touchscreen intermittent freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, WMA files not playing properly from a USB and/or Bluetooth connectivity concerns. There may be a software concern in the APIM. Ford is working on an update that is expected via over the air (OTA) in July 2021. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that they can continue to drive the vehicle. Contact the customer in August to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.

(wrench) indicator with diagnostic trouble codes (DTC) U3000-16, U3000-64, U3000-04 and/or U3000-45 in the off board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 DC fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To correct the condition, follow the Service Procedure to reprogram the OBCC.

Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). To resolve this condition, remove the TCU fuse for 5 minutes then reinstall. If available, update the TCU to the latest software level using the latest version of FDRS and try to authorize the vehicle to the app. If the concern is still present, remove the GWM fuse for 5 minutes and reinstall. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00.

Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.

trouble code (DTC) P0AA6 stored in the Battery Energy Control Module (BECM). Because of the importance of the Mustang Mach-E early experience, please contact the technical assistance center for diagnostic support.

an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

volt) at a customer's residence but charging performance operates as intended at a dealership or other locations. This may be due to differences in local electrical power grids. To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.

sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Access the battery through the front luggage compartment by removing the left trim panel. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

code needed and/or key not detected. This may be due to the software configuration in the remote function actuator module (RFA). To correct the condition, reprogram the RFA module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G617 and M-time.

during the high voltage charging process. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.

driver door does not unlock/open when pressing the door activation switch, or the door activation switch not lighting up. This may be due to a software configuration in the body control module (BCM). To correct the condition, reprogram the BCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 15604 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

To retrieve the keyless entry code from the body control module (BCM), connect the Ford Diagnostic and repair tool > confirm the VIN > go to toolbox > select BCM  Factory Keyless Entry Code > press Download to retrieve and display the factory keyless entry code > then press Run to get the code.

Escape/Explorer/SuperDuty/Transit/Aviator/Corsair, 2021 Bronco Sport/F-150/Mustang/Mach-E the Workshop Manual (WSM) diagnostics may direct to replace a module on vehicles that use Ford Diagnosis and Repair System (FDRS). First, an FDRS session must be created on the vehicle prior to removing the faulted module. Once the session is started, run the Programmable Module Installation and replace the module only when instructed by FDRS. Installing a new module prior to starting a scan tool session may result in incomplete module configuration with DTCs U2100, U2101 and/or U2200. Once a session has been started, continue to follow normal WSM procedures to repair the vehicle.

the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) C2007, C2008, C1034, U0293 and/or U0100 stored in the anti-lock brake system (ABS) module. To correct the condition, follow the technical instructions outlined FSA 22P31 (US) or 22B47 (Canada) for an appropriate repair direction.

Some of the vehicles listed in the Model statement above equipped with the rear view camera system only may exhibit the "Reverse Brake Assistance Not Available" message and diagnostic trouble code (DTC) B1578:78 stored in the image processing module A (IPMA) that cannot be cleared. This may be due to the IPMA software.

Some of the vehicles listed in the model statement above may exhibit at least one of the following conditions: - "Reverse Brake Assist Unavailable" message displayed in the instrument panel cluster (IPC) with missing active guide lines in the reverse camera display - Diagnostic trouble code (DTC) U0415:86 stored in the IPMA This may be due to a software issue with the anti-lock brake system (ABS) module.

ensure One Pedal Drive functionality"

Reason for update: Add labor operation A and changed MT to AP with a limit. Some of the vehicles listed in the Model statement above may exhibit a "1 Pedal Drive Fault - Press Brake Pedal To Reduce Speed" warning message displayed in the instrument panel cluster (IPC).

Reason for supplement: Technical Information updated

- 21 MY: Removes erroneous ""Reverse Brake Unavailable"" message.

message displayed in the instrument panel cluster (IPC). The customer may also notice that the 1 Pedal Drive feature has been deactivated. A diagnostic trouble code (DTC) P0C2F:92 may also be stored in the secondary on-board diagnostic module-C (SOBDMC). This concern may also be present when one pedal drive mode is enabled. This may be due to the SOBDMC. To correct the condition, follow the Service Procedure to reprogram the powertrain modules using the latest level of the Ford Diagnosis and Repair System (FDRS).

message displays in the center display screen with or without Diagnostic Trouble Code (DTC) U0253 stored in the ABS module. This may be due to the software in the APIM.

Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti-lock brake system module (ABS). This may be due to the software in the SYNC module (APIM). The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

Quality improvements include: - Reduces erroneous BLIS warning 21 MY: - Increases availability of BlueCruise. Ignition reset will not be necessary to reengage BlueCriuse. - Reduces false eyes-off warnings - Improved OTA success rate 21-22 MY: - Improved Reverse Brake assist availability - Customer is instructed to exit the vehicle when a battery hazard is detected - Enables the e-release feature on the front trunk.

Quality improvements include: Remove Reverse Brake Assist unavailable warning Remove Beltminder Tollbooth Mode Remove incorrect frunk service now pop- up. Improves hood ajar warnings/ chimes. New thermal parameters added for increased powertrain component protection. Ford Pass Charge settings - will not revert back to previous settings.

of the affected vehicles, the Electronic Park Brake (EPB) may not function due to damaged or broken wiring. Customers may experience an audible chime, a wrench light, and a message on the Instrument Panel Cluster (IPC) specifying there is a Parking brake failure, service immediately. Some customers may be unable to disengage the park brake resulting in brake drag while driving accompanied by a constant minder and chime. The vehicle design will allow the affected vehicles to remain stationary on a grade even with a non-functioning EPB.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.

The brake pedal feel is now modified to allow for smoother braking. On top of that, weve done some additional minor fine-tuning here and there to help ensure things are running smoothly. As a result of these actions, you may see a message in your screen behind the steering wheel, stating, Reverse Brake Assist not available. See manual. This message is accurate but will clear in just a couple minutes into your drive, and the feature will then be available. Ongoing updates like this help you enjoy the best possible version of your Mustang Mach-E vehicle.

instrument panel cluster (IPC) with missing active guide lines in the reverse camera display and/or diagnostic trouble code (DTC) U0415:86 stored in the IPMA. This may be due to a software issue with the anti-lock brake system (ABS) module. To correct the condition, follow the Service Procedure to reprogram the ABS module.

Involves: Prevents EV charge programing locations from disappearing in SYNC, updates the start/stop charge to the MA and SYNC screen, charger stop timer fix, enhanced brake pedal feel, enhanced ESC performance durring significant vehicle dynamics maneuvers, ensures auxiliary water pump is supported when the PTC heater is operational for cabin or battery heating while vehicle is on-plug, Reduced fan noise when level 2 charging, prevents loss of propulsion during extended downhill driving (21P22), improved vehicle charging, improved high voltage to low voltage conversion, prevents low speed loss of propulsion when exiting adaptive cruise control while simultaneously accelerating.

message in the instrument panel cluster (IPC) and DTCs C2007, C2008, C1034, U0293 and/or U0100 in the antilock brake system (ABS) module. This may be due to an open/corroded circuit near the rear caliper. To correct the condition, follow the Service Procedure to replace the electronic parking brake (EPB) connector.

This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.

This may be due to brake pad material bonded to the rotor. To correct the condition, follow the Service Procedure steps to replace the brake pads and resurface the rotors.

Involves: Prevents EV charge programing locations from disappearing in SYNC, updates the start/stop charge to the MA and SYNC screen, charger stop timer fix, enhanced brake pedal feel, enhanced ESC performance durring significant vehicle dynamics maneuvers, ensures auxiliary water pump is supported when the PTC heater is operational for cabin or battery heating while vehicle is on-plug, Reduced fan noise when level 2 charging, prevents loss of propulsion during extended downhill driving (21P22), improved vehicle charging, improved high voltage to low voltage conversion, prevents low speed loss of propulsion when exiting adaptive cruise control while simultaneously accelerating.

software update available after a successful coordinated PCM software update. If the coordinated PCM software update on the PCM, BECM, SOBDMC and ABS completed, the ABS software update app still being present in FDRS can be disregarded. No further programming for this condition is required.

To resolve this condition, park the vehicle and close doors, allow vehicle to enter key-off status, wait for the brake indicator to turn off, turn on hazard lights for 3 flashes and turn off. An IPC software update is expected to be delivered to vehicles via an over-the-air (OTA) update in March 2022 to permanently resolve the condition. Let the customer know they can continue to drive the vehicle and advise to connect to their FordPass account to enable OTA delivery. Schedule a follow-up appointment for April 2022, and contact the customer to verify the OTA was received and confirm if the service appointment is necessary going forward. Monitor OASIS for updates.

backlight with key-off, causing 12V battery drain. To resolve this condition, park the vehicle and close doors, allow vehicle to enter key-off status, wait for the brake indicator to turn off, turn on hazard lights for 3 flashes and turn off. An IPC software update is expected to be delivered to vehicles via an over-the-air (OTA) update in March 2022 to permanently resolve the condition. Let the customer know they can continue to drive the vehicle and advise to connect to their FordPass account to enable OTA delivery. Schedule a follow-up appointment for April 2022, and contact the customer to verify the OTA was received and confirm if the service appointment is going forward. Monitor OASIS for updates.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.

This may be due to brake pad material bonded to the rotor. To correct the condition, follow the Service Procedure steps to replace the brake pads and resurface the rotors.

This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled. The steering center find can be relearned by driving the vehicle approximately 5 minutes above 18 mph (30 km/h) straight ahead on a flat surface with no steering inputs for a few seconds. When steering center is found the Reverse Brake Assist Unavailable message will go away.

volt) at a customer's residence but charging performance operates as intended at a dealership or other locations or inoperative one pedal drive with powertrain malfunction indicator with code P087F and an antilock braking system (ABS) light with code C0051:67. This may be due to differences in local electrical power grids for the Level 2 charger and/or software in the ABS for one pedal drive and ABS light. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).

remain active and deactivates immediately. This may be due to the audio control module (ACM) configuration. To restore the functionality of this feature, download and run the "ACM - Enable Engine Sound Enhancement and Active Noise Control" application in the Ford Diagnosis and Repair System (FDRS) scan tool. In cases where the ACM is replaced, this routine will run during the "ACM - Programmable Module Installation (PMI)" application. Make sure to follow the FDRS on-screen instructions carefully. For claiming, use causal part 18C869 and labor operation numbers 12651D and 12651D4.

This may be due to the software in the APIM. Ford Engineering has de-activated the ability to update these SYNC4 APIM modules as applicable, and the Ford Diagnosis and Repair System (FDRS) will not present an update for the APIM module. Some existing directed repairs may be impacted, check Professional Technician System (PTS) before attempting any specific technical service bulletin (TSB)/special service message (SSM) and check field service action (FSA) landing pages before attempting any FSA repairs. For any vehicle repairs requiring a software update that includes an APIM update in the programming sequence, if the 5-digit product code for the APIM software is equal to or lower than 23187, do not attempt to update affected modules at this time. To determine the 5-digit product code for the APIM software on the vehicle, while the vehicle center display screen is powered up with ignition in run or accessory, go to Settings > General > About SYNC.

Mach-E vehicles when attempting to charge/balance high voltage battery modules (arrays) from remanufactured array kits, the Midtronics xMB tool will not recognize the remanufactured part number.

message displayed in the instrument panel cluster (IPC) after a recent powertrain software update was received. A diagnostic trouble code (DTC) P0C2F:92 may also be stored in the secondary on-board diagnostic module-C (SOBDMC). This concern may also be present when One Pedal Drive mode is enabled. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected by early May 2024. Replacement or reprogramming of SOBDMC and/or the PCM will not resolve this condition. Module reprogramming in the Ford Diagnosis and Repair System (FDRS) has been temporarily suspended for powertrain modules. Monitor Professional Technician System (PTS), OASIS, and FSA landing pages for additional information and schedule service appointments for customers once the repair becomes available.

Some 2021 Mustang Mach-E vehicles built on or before 05-Oct-2021 may exhibit a clunk/knock noise from the rear of the vehicle when accelerating or braking in forward or reverse. This may be due to one of the rear upper trailing arm bushing blades contacting the inner core during high load. To correct the condition, follow the Service Procedure to replace the rear upper trailing arm.

disabled through the pop-up menu at ignition off. If the customer wants to turn off the motion sensors for a key cycle, they can go to the center display screen: Vehicle Settings Alarm System Motion Sensors off. The motion sensors will be re-enabled on the next key cycle. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in November 2023. Monitor OASIS for additional information.

charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the center display screen by selecting Vehicle Icon Controls Access Charge Port Light toggle button, as this button has been removed after OTA update. Replacing the charge port and/or the battery charger control module (BCCM) is not recommended. This condition does not affect charge behavior and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in November 2023. Monitor OASIS for additional information.

connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). To restore charging capability, disconnect the off-board charging station charge handle from the vehicle charge port and reconnect. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in August 2023. Replacement of the SOBDM will not resolve this condition. Monitor OASIS for additional information.

illuminating the blue charging segments after an over the air (OTA) update. Confirm if the Charge Port Light toggle button is not present in the center display screen by selecting Vehicle Icon> Controls> Access> Charge Port Light toggle button, as this button has been removed after OTA update. Replacing the charge port and/or the battery charger control module (BCCM) is not recommended. This condition does not affect charge behavior and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in September 2023. Monitor OASIS for additional information.

disabled through the pop-up menu at ignition off. If the customer wants to turn off the motion sensors for a key cycle, they can go to the center display screen: Vehicle > Settings > Alarm System > Motion Sensors off. The motion sensors will be re-enabled on the next key cycle. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in June 2023. Monitor OASIS for additional information.

connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). To restore charging capability, disconnect the off-board charging station charge handle from the vehicle charge port and reconnect. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in June 2023. Replacement of the SOBDM will not resolve this condition. Monitor OASIS for additional information.

service to receive the BlueCruise hands-free driver assist Software in their vehicle. FSA 21G01 expired on 30-Sep-2022, however the bulletin and technical instructions are available on PTS to support technicians performing customer pay operations. Enter 21G01 in the PTS search engine on the upper right side of the webpage and select Technical Info to download the installation instructions.

vehicle when accelerating or braking in forward or reverse. This may be due to one of the rear upper trailing arm bushing blades contacting the inner core during high load. To correct the condition, follow the Service Procedure to replace the rear upper trailing arm.

The Workshop Manual, Section 412-00 pinpoint test J has been updated to aid in proper diagnosis. This may be due to the heating ventilation and air conditioning control (HVAC) module software. Recommend the customer to use AUTO Mode and adjust the temperature to maximize heater performance. This does not affect vehicle durability and no additional diagnosis or service is required at this time. Inform customers they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in late April 2022. Replacement or reprogramming of the HVAC will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.

This feature automatically adjusts airflow in the cabin to prevent the windshield from fogging up and may be perceived by customers as irregular climate control functionality. To reduce fogging, the EWAFS functions include: the air condition (A/C) button may turn on and off automatically, recirculated air may turn off automatically in all air modes except MAX A/C, recirculated air may also turn on and off automatically in various airflow modes in order to improve heating or cooling efficiency, and in auto climate control, high humidity conditions may automatically engage A/C compressor, increase blower motor speed and/or direct more air to windshield. Continue to monitor the Workshop Manual (WSM) for EWAFS updates.

while using a factory equipped charge cord/Electric Vehicle Service Equipment (EVSE). To assist engineering, if published diagnostics leads to EVSE replacement, video record the EVSE indicator LEDs when the fault condition is present. Record the entire sequence if an indicator flash sequence occurs. Submit a Global Concern Report (GCR) and attach the video using the Report a Vehicle Concern link at the bottom of OASIS. The following formats are supported: 3GP,ASF,WMV,AVI,MP4,MPG,MPEG,MOV and not exceed 25 Mb max file size. Document the EVSE Indicator colors and flash pattern in the Warranty Claim.

AP-time.

-Phone as a Key Passive Entry improvement

driver assist functionality on specific VINs that may have a configuration mismatch with the server

Expedition/Navigator vehicles built on or before 13-May-2022 may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the IPMA. To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.

Quality Improvements Include: An improvement to how the Distance to Empty (DTE) is calculated.

Build Dates: The build date range for the affected vehicles was incorrectly listed as through June 7, 2021. The correct build date range is July 7, 2021. All affected vehicles were correctly identified in OASIS and FSA VIN lists. Parts Requirements/Ordering Information: Updates to remote control and key blank ordering/claiming information.

Quality Improvements Include: Prevent "failure to de-inhibit" condition on future PSCM OTA updates.

Quality Improvements Include: Subscription service fixes

the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.

Involves: Fix for availability of subscription services.

after a Ford Power-Up software update was delivered over-the-air (OTA) or the GWM software was updated using the Ford Diagnosis And Repair System (FDRS). This may be due to various software parameters within the GWM. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the GWM operation, this DTC should be disregarded. This DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via a Ford Power-Up GWM update in March 2022 to prevent this DTC from setting erroneously.

and BlueCruise - BlueCruise Maps Expiration. In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire the BlueCruise with hands-free highway driving feature will no long be available. Unsold vehicles that are in transport mode or on dealer lots are unable to receive an over the air update containing the updated maps.

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended. If the DTC returns after being cleared or if the vehicle exhibits connectivity concerns with the TCU, continue with normal Workshop Manual (WSM) diagnostics. If set erroneously, this DTC does not cause any observable concerns or warning messages and does not affect vehicle performance or durability. Ford is developing a software update which will be delivered to the vehicle via an over-the-air (OTA) TCU update in July 2022 to prevent this DTC from setting erroneously.

Involves: Fix for availability of subscription services, and prevents instrument cluster reboots durring incoming calls with emoji (SSM 50294)

Panel Cluster delays after doing a quick restart -Customers will be able to turn off the traction control using the toggle"

cannot be turned off/disabled through the vehicles center display screen. Customers will see the soft button slide to the off position, then re-enable itself a couple seconds later. This may be due to the software in the instrument panel cluster (IPC).

*Speedometer stays at 1 mph (1 km/h) when the vehicle is stopped *Speedometer lags during deceleration and acceleration *Car image in the center of the IPC is always displayed *Speedometer is delayed in displaying on bootup *IPC bootup is delayed when attempting to start the vehicle directly from accessory mode *IPC is stuck on the charging/accessory screen when placed in Drive/ready to drive *After vehicle start up, the lane keeping system status telltale briefly displays *Buzz noise from the IPC that changes with the brightness setting This may be due to the software in the IPC.

system performance/stability/intermittent system reboot * Intermittent wireless Apple CarPlay or Android Auto function * Phone related concerns with intermittent no audio or static * Navigation/global positioning system (GPS) related concerns through Apple CarPlay and Android Auto * Alexa function consistency and stability

the vehicles center display screen. Customers will see the soft button slide to the off position, then re-enable itself a couple seconds later. This may be due to the software in the instrument panel cluster (IPC).

-23.5 MY may lose audio on rear left woofer/tweeter (Channel 1)

diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.

Quality improvements include: -Improved ""Ask on Exit"" pop- up functionality '- Adds a ""some display features may be temporarily unavailable"" message to the SYNC screen when a SYNC update is installing. - Selectable Drive Modes - prevent default to normal mode due to loss of communication with SYNC - Improved Profiles (Enhanced Memory) - prevent getting stuck in GUEST. - Improved feedback of vehicle charging behavior when plugging-in.

and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers who's Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair.

we are enabling dealers to apply select software updates that will be available via future over-the-air (Power Up) updates. The customer satisfaction updates include actions addressing downhill system fault, no start, handling performance, enhanced ability for multi-modal over the air updates, improved range in cold weather, DC fast charge total time improvements, display range accuracy, e-latch door robustness, and phone as a key detection.

have intermittent Phone-as-a-key connectivity, missing Phone-as-a-key button in the App, receiving Pairing Failed, Key Download Error or Connection Trouble message during Phone-as-a-key setup, Bluetooth Disconnected, Unable To Start, Backup Code Needed And/or Key Not Detected. Prior to performing any RFA diagnostics, verify the customer's phone app is at the latest version, the phone app is authorized to the vehicle and Location Service is enabled in customer's phone to allow for proper Phone-as-a-key operation. If a Phone-as-a-key concern remains, continue with normal RFA diagnosis. Refer to Workshop Manual (WSM), Section 419-01. Utilize the FordPass Guides or Lincoln Way Concierge teams as needed to understand Phone-as-a-key operation.

pages 4-6 or audio settings for tone, balance, speed compensated volume or sound mode not saving after a key cycle. Inform the customer that Ford is developing software that will be programmed to the vehicle via an over-the-air (OTA) update in 2Q 2021. Let the customer know they can continue to drive the vehicle and schedule a follow-up appointment for May 2021. Once the update becomes available, contact the customer to ask whether they received the OTA update and confirm if the service appointment is going forward. Monitor OASIS for updates.

before delivery to the customer. To check system operation, open application drawer by tapping the icon with 6 dots on top and middle of the information and entertainment display screen and press the navigation button. Map content should be displayed at this point. If the screen is blank, the navigation app must be removed and reinstalled which requires special support. Dealers must contact the Technical Assistance Center to obtain repair information. If a repair is required for this condition, use causal part 14G371 and claim actual M-time. Refer to Owner's Manual section on information and entertainment display for additional information.

rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers whos Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later.

Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers whos Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair

This may be due to an alignment issue with the hood. The most common adjustments to improve closing efforts involve the hood front up and down alignment and the bump stop rubbers. Refer to Workshop Manual, Section 501-03 Body Closures > General Procedures > Hood Alignment for procedures on proper adjustments that can improve front luggage compartment hood closing efforts.

may experience the overhead console sunglass bin cannot be locked in a closed position.

Some 2021-2024 Mustang Mach-E vehicles built on or before 09-Jul-2024 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving between 25 mph-40 mph (32 km/h-64 Km/h). This may be due to poor sealing of the lower mirror foam and the glass top run foam. To correct this condition, follow the Service Procedure to install new lower inner foam and the glass top run foam.

- Improves the success rate for the Passive Entry feature. - Allows persons to enter the vehicle independent of which side the phone is located.

This may be due to poor sealing of the lower mirror foam and the glass top run foam.. Some 2021-2023 Mustang Mach-E vehicles may exhibit a wind noise from the exterior mirror/A-pillar area when driving at or above 64 km/h (40 mph). This may be due to poor sealing of the lower mirror foam and the glass top run foam..

mirrors/A-pillar area when driving at or above 40 mph (64 km/h). This may be due to poor sealing of the lower mirror foam and the glass top run foam.

Some 2021-2023 Mustang Mach-E vehicles built on or before 29-Sep-2023 may experience a water leak into the liftgate. This may be due to water intruding past the seals on the liftgate mounted rear lamp assemblies. To correct the condition, follow the Service Procedure to seal the lamp cavities.

panel cluster (IPC) that changes with the brightness setting. This may be due to the internal hardware in the IPC. To correct the condition, replace the IPC. Refer to Workshop Manual, Section 413-01. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Some 2021-2022 Mustang Mach-E vehicles may exhibit a concern where the front luggage compartment hood is hard to close due to air becoming trapped in the front luggage compartment while closing the hood, increasing the closing effort.

the windshield when travelling above 45 mph (72 km/h). This may be due to the underflush condition of the windshield to glass roof at the top header area being greater than maximum spec of 4.4 mm. To correct the condition, follow the Service Procedure to install the weather strip/moulding.

This may be due to water intruding past the seals on the liftgate mounted rear lamp assemblies. To correct the condition, follow the Service Procedure to seal the lamp cavities.

air becoming trapped in the front luggage compartment while closing the hood, increasing the closing effort.

As the hood is closed, air becomes trapped in the front luggage compartment, increasing the closing effort. To properly close the hood, apply closing force as the hood is lowered. Then verify the hood is fully closed. Allowing the hood to close on its own weight may not be enough effort to properly latch the front luggage compartment hood. No additional adjustments are required for the hood / latch.

Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.

The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

area on hard left or right turns. This may be due to an internal halfshaft issue. To correct the condition, replace the appropriate front halfshaft. For replacement, refer to Workshop Manual (WSM), Section 205-04 Front Drive Halfshaft, Removal and Installation. For claiming, use casual part 3B436 (for right side halfshaft or both sides) or 3B437 (left side halfshaft only) and the applicable labor operations of Section 03 of the Service Labor Time Standards (SLTS) Manual.

Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

Maverick Vehicles Drivers Side Seat Buckle Replacement

In some of the affected vehicles, loss of propulsion during extended downhill drives may occur. This condition only occurs in drive cycles that consist of mostly downhill driving for an extended period of time.

propulsion during extended downhill drives may occur. This condition only occurs in drive cycles that consist of mostly downhill driving for an extended period of time.

that some customers were overcharged $1,000 for the Gas Guzzler Tax upon purchasing the vehicle. Customers that were overcharged will be refunded $1,000.

and BlueCruise - BlueCruise Maps Expiration: In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire, the BlueCruise with hands-free highway driving feature will no longer be available.

Vehicle Reset and after Phone as a Key (PaaK) and the Backup Start Passcode has been revoked. This may have affected no more than 250 customers. Advise customers to reset PaaK and then re-setup PaaK in the FordPass App. It is important that before attempting to re-setup PaaK in the FordPass app, the PaaK reset must be performed first and the key fob must be present. PaaK reset instructions can be found at: https://owner.ford.com/support/how-tos/technology/keys/fordpass-phone-as-a-key.html. Backup Start Passcode instructions can be found at: https://www.ford.com/support/how-tos/fordpass/phone-as-a-key/how-do-i-use-my-phone-as-a-key-backup-start-passcode/

This is a normal operating characteristic of the vehicle and replacement of the IPC and/or other parts is not recommended. If compared to like vehicles some variation may be noted and should be considered normal.

Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * Illuminated powertrain malfunction indicator (wrench) lamp and/or "Shift System Fault" message * DTC U0103:87 stored in the secondary on board diagnostic module (SOBDMC) Some vehicles may also exhibit DTCs U0100:00, U0121, U0140, and/or U0155 stored in the gear shift module (GSM). This may be due to the software in the GSM. *****Model section: built on or before 30-Sep-2021

17-May-2022 may exhibit a powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0929:77 stored in the gear shift module (GSM).

backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

built on or before 04-Mar-2022, 2022 Maverick built on or before 25-Jan-2022 and 2022 Transit built on or before 17-May-2022 may exhibit a powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0929:77 stored in the gear shift module (GSM). This may be due to the software in the GSM. To correct this condition, perform Pinpoint Test D. Refer to Workshop Manual (WSM), Section 307-05 > Diagnosis and Testing. If the GSM is not operating correctly, perform the replacement of the GSM. Do not perform a PMI after installing a new GSM assembly. The GSM is shipped with the latest software level. For claiming, use causal part 7P155 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

13-Sep-2021 and through 18-Jan-2022, 2022 Escape vehicles built on 24-Sep-2021 and through 18-Jan-2022, 2022 Bronco Sport vehicles built on 08-Nov-2021 and through 18-Jan-2022 may exhibit a shift knob can be rotated without stepping on the brake pedal, although the transmission remains in park (P). This condition may be intermittent, more noticeable in warmer temperatures. DTC P0929 may also be set in the gear shift module (GSM). This may be due to a GSM concern. To correct the condition, follow the Service Procedure to update the GSM.

(wrench) indicator with diagnostic trouble code (DTC) P0929:77 stored in the gear shift module (GSM). This may be due to the software in the GSM. To correct this condition, reprogram the GSM module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 7P155 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

indicator (wrench) lamp and/or display the message Shift System Fault  Service required with DTC U0103:87 stored in the secondary on board diagnostic module (SOBDMC). Some vehicles may also exhibit DTCs U0100:00, U0121, U0140, and/or U0155 stored in the gear shift module (GSM). This may be due to the software in the GSM. To correct the condition, follow the Service Procedure to reprogram the GSM.

working as planned and a second remote control is desired. A second remote control and a key blank will be rovided for all affected vehicles. Owner Notification Mailing Schedule: Owner letters are expected to be mailed the week of March 6, 2023.

Mailing Schedule: Owner letters are expected to be mailed the week of March 6, 2023. Owner Refunds: Refund expiration date extended to August 5, 2023. Pickup and Delivery: Updates to Pickup and Delivery details. Claims Preparation and Submission: Updated claiming for pickup and delivery

Quality Improvements Include: Addresses failed DC fast charging attempts and allows use Plug & Charge feature.

Quality Improvements include: -Robustness actions to improve DC fast charging performance/success rate"

Quality improvements include: - Improvement to DC Fast Charging functionality.

This may be due to a broken charge handle latch. To correct the condition, replace the mobile charger. For claiming, use causal part 10B706 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Quality Improvements Include: Enhancements to Plug and Charge feature to increase successful charger activation rate.

defrost features will not turn on after a remote start is performed through the FordPass application or the key fob.

For vehicles equipped with a volume/power and seek buttons, press and hold both the volume/power and seek buttons for 10 seconds and the system will reboot. For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system. The Workshop Manual (WSM) is in the process of being updated with this procedure.

the heating capability, defrost and defog performance when exterior temperatures are at or below -15C/5F.

Quality Improvements Include: Improved HVAC system heat capability when exterior temps are at or below -15 C/5 F

This may be due to spring spacers in the front springs. The spring spacers are for shipping protection and need to be removed prior to delivery to the customer. This is included in the pre-delivery inspection (PDI). If the noise is due to the spring spacers, remove the spring spacers. Do not submit a claim for this condition.

direction on one or both sidewalls. Sidewall wavy/indentation appearance is a common cosmetic characteristic of radial tire construction and will not affect the performance of the tire.

the ambient temperature reading -4 degrees. To correct this condition, the vehicle needs to be driven at speeds above 20 mph (32 km/h) for at least 90 seconds. If the concern persists, refer to Workshop Manual Section 413-01 for further diagnostics.