2017 Ford Fusion TSBs

1-Apr-2016 and through 1-Jan-2017 may exhibit white or blue smoke from the exhaust, rough idle in neutral or park at normal operating temperature or after a hot restart. The vehicle may also exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304, P0305, P0306 and/or P0316, P0524 and/or P06DD with excessive oil consumption. Oil consumption may be 1 Liter (1 quart) in less than 4,800 km (3,000 miles). This may be due to the valve guides. To correct the condition replace the cylinder heads. During service and repair, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in timing gear failure and engine damage. Replacement of the bolt is critical to the repair. The bolt requires a 4 stage torque procedure. Hold the pulley using a universal holding tool OTC 4754 or equivalent. Refer to Workshop Manual, Section 303-01. The bolt torque procedure can be

Some of the vehicles listed in the Model statement above may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion.

Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.

engine may exhibit an oil leak from the engine oil pan RTV seal.

refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. To correct the condition, follow the Service Procedure to replace the valve covers and replace the factory oil pan with a press in place gasket style oil pan.

variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT (service part DS7Z-6256-F) and exhaust VCT (service part DS7Z-6256-G) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1-800-403-4844 (Monday-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST) to obtain this tool. A VCT locking tool compatible with the 50-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.

This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure to replace the flexplate, transmission fluid pump, and torque converter.

engine vehicles may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.

08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.

Programming - Some of the affected vehicles may exhibit collant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the short block.

coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.

In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.

Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block.

08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.

coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.

Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.

of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.

This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.

08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.

pulley removal, or a drive belt component failure. The crankshaft pulley to be slightly out of alignment in relation to engine top dead center (TDC) causing an incorrect crankshaft position (CKP) sensor signal. To determine this as the cause of the rolling idle, position the crankshaft at TDC using essential special service tool (ESST) 303-748 then remove the CKP Sensor and attempt to install ESST 303-1550. If the bolt to hold 303-1550 cannot be installed by hand, this indicates that the crank pulley is not properly installed. Using a new crank bolt, install the pulley/vibration damper in its proper alignment following the WSM procedure in 303-01. Use ESST 303-393A to hold the flexplate/crankshaft when torqueing down the crank bolt.

Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.

must be converted to use a belt driven oil pump with the following parts: left exhaust camshaft JT4Z-6250-B, left intake camshaft - JT4Z-6250-A, belt driven oil pump - KT4Z-6600-A, oil pump belt - JT4Z-6B651-A, crankshaft sprockets - FT4Z-6306-A (x2), crankshaft oil pump belt drive - JT4Z-6306-A. Follow the engine assembly procedure in Workshop Manual (WSM), Section 303-01 using these new parts without installing the chain tensioner or guides as they are not needed with the belt driven oil pump. Fill out the Authorized Modification Label (FPS-8262) with the following text: 'Engine has been modified to use a belt-driven oil pump per SSM XXXXX' and attach it to the underside of the hood.

supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.

Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.

2.7L EcoBoost engines may exhibit an illuminated malfunction indicator lamp (MIL) and/or Engine Coolant Over Temperature warning with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0128, P0217, P0330, P1026, P1299, and/or P130D. This may be due to the engine coolant temperature (ECT) sensor or knock sensor wiring harness. To correct the condition, replace the 12A648 ECT sensor and 12A699 knock sensor. Do not disconnect the ECT sensor from the knock sensor harness in case parts are called back for analysis. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block.

08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.

Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition my damage the engine, requiring replacement of the engine short block.

Engine - Powertrain Control Module Reprograming

fail to open or close completely, bounce back, and/or have a complete loss of the one-touch feature. Reprogram the driver door module (DDM) and/or the passenger door module (PDM) to the latest calibration using IDS version 106.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. After programming perform the IDS power window initialization procedure. Access to this IDS learn procedure is available under Toolbox/Body/Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.

Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, replace the short block and head gasket.

coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.

engine vehicles may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.

06-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, replace the short block and head gasket.

Follow Cooling System Pressure Test process in WSM, Section 303-03. Pressurize system to 138kPa(20 psi) and hold 5 hours. If system pressure drops 27.57kPa(4psi) after 5 hours and borescope inspection through spark plug holes shows coolant presence in bores, the short block must be replaced. Further teardown inspection is not required, nor is completing cost cap. Cost cap requirements are waived for repairs completed utilizing this SSM. Reuse the original cylinder head for the repair. Ford has found all returned 1.5L cylinder heads pass inspection and replacement was not required. Follow WSM, Section 303-01A for repair procedure and refer the parts catalog as needed. Any backorders experienced will be filled as quickly as possible.

To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

1-Apr-2016 and through 1-Jan-2017 may exhibit white or blue smoke from the exhaust, rough idle in neutral or park at normal operating temperature or after a hot restart. The vehicle may also exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304, P0305, P0306 and/or P0316, P0524 and/or P06DD with excessive oil consumption. Oil consumption may be 1 Liter (1 quart) in less than 4,800 km (3,000 miles). This may be due to the valve guides. To correct the condition, follow the Service Procedure to replace the cylinder heads.

engine vehicles may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.

Follow Cooling System Pressure Test procedure in WSM, Section 303-03, and pressurize system to 138kPa(20 psi) and hold for 5 hours. If system pressure drops 27.57kPa (4psi) after 5 hours and borescope inspection through spark plug holes confirms coolant intrusion into the cylinders, short block replacement is required. Further teardown inspection is not required. Reuse the original cylinder head for the repair. Ford has found all returned 1.5L cylinder heads pass inspection and replacement was not required. Follow WSM, Section 303-01A procedures for repairs and refer the parts catalog as needed. Short block availability may be limited and temporary backorders will be filled as quickly as possible.

coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.

coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.

Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

vehicles equipped with a 2.7L or 3.0L EcoBoostengine it is critical to inspect the oil filter housing center stem to verify is not separated or damaged. If the center stem is damaged or separated from the housing this will result in oil flow through the reservoir drain port causing low engine oil pressure and internal engine damage. If the filter housing stem is damaged or separated, the oil filter housing must be replaced. If the center stem is not damaged or separated, the O-ring seals on the stem and housing must be replaced each time the filter is serviced.

Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.

engine may exhibit a malfunction indicator lamp (MIL) and/or wrench lamp with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Nautilus/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U019F and U0284. On Fusion/MKZ inspect connectors C146, C1651, C1812, C168C, C1717 and C134 for signs of water entry or corrosion. On C-Max, inspect connectors C134, C140, C144, C1651, C1717 and C1812 and service as necessary. NOTE: Connector C1717 is only equipped on PHEVs for both Fusion and C-Max.

Follow the Cooling System Pressure Test procedure in WSM, Section 303-03, pressurize the cooling system to 138kPa(20 psi0 and hold for 5 hours. If cooling system pressure drops 27.57kPa(4psi) after 5 hours and internal engine coolant loss is confirmed, further investigation of the engine block surface to head gasket interface is required. Carefully inspect engine block cylinders and cylinder bore bridges for erosion, pitting, and flatness. If defects with the cylinder block surface are identified, follow WSM, Section 303-01A procedures for repairs. Complete cost cap as needed to determine the most cost effective repair. Ford has found that all returned cylinder heads pass inspection and may have been reused.

engine may exhibit a malfunction indicator lamp (MIL) and/or wrench lamp with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Nautilus/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. For claiming, use causal part 12A699 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U019F and U0284. On Fusion/MKZ inspect connectors C146, C1651, C1812, C168C, C1717 and C134 for signs of water entry or corrosion. On C-Max, inspect connectors C134, C140, C144, C1651, C1717 and C1812 and service as necessary. NOTE: Connector C1717 is only equipped on PHEVs for both Fusion and C-Max.

Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.

steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.

Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

Follow the Cooling System Pressure Test procedure in Workshop Manual(WSM), Section 303-03, pressurize the cooling system to 138 kPa (20 psi) and hold for 5 hours. If cooling system pressure drops 27.57kPa(4psi) after 5 hours and internal engine coolant loss is confirmed, further investigation of the head gasket interface is required. Carefully inspect cylinder block for erosion, pitting, and flatness. Defects will be between the engine block cylinders and cylinder bore bridges. If defects with the surface of the cylinder block and/or cylinder head are identified, follow WSM, Section 303-01A procedures for repairs. Complete cost cap as needed to determine the most cost effective repair.

P013A in the Powertrain Control Module(PCM). This may be due to an exhaust system leak. Exhaust leak inspection should be conducted before performing Powertrain Control/Emissions Diagnostics PC/ED Manual diagnostic routines. Inspect for carbon soot/moisture witness marks at exhaust connections. Inspect welds including CMS Boss, flex pipe and flanges. Inspect Catalyst Monitor Sensor(CMS) threads and crush washer to confirm sensor is fully seated in pipe boss. Do not use Vacutec smoke machine to diagnose sensor leaks. Applying soapy water solution to exhaust connections including CMS threads, while exhaust flow is restricted at the tailpipe and exhaust system is pressurized at 5 PSI(do not exceed 5 PSI), will increase ability to identify and confirm leaks

Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

exhibit inoperative remote features via FordPass Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 110.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.

consumption, white smoke and/or a runs rough condition. Refer to the extended coolant pressure test and checking for combustion gases in Workshop Manual (WSM), Section 303-03A. If internal coolant loss is confirmed, further investigation of the head gasket interface is required. Carefully inspect the cylinder block and head for erosion, pitting, and flatness defects, primarily between the cylinder to cylinder bore bridges. If defects to the aluminum surface on the cylinder block and/or cylinder head are found, follow the cost cap tool for component replacement. Follow WSM, Section 303-01A for the repair procedures

Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV and clean the engine sealing surface using only Motorcraft Metal Brake Parts Cleaner, then wipe with Motorcraft Metal Surface Prep Wipes and allow to air dry. Refer to WSM, Section 303-00 > RTV Sealing Surface Cleaning and Preparation. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Skipping or improperly completing steps may result in repeat oil pan leaks.

MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.

MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.

Replace the oil pan by performing the published Workshop Manual (WSM) service procedures. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV, clean the engine sealing surface with only Motorcraft Metal Brake Parts Cleaner then wipe with Motorcraft Metal Surface Prep Wipes, and allow to air dry as directed in WSM, Section 303-00, RTV Sealing Surface Cleaning and Preparation. If possible, after the new oil pan is installed, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Ford is investigating this concern. Monitor OASIS for future updates.

condition with DTCs P0300, P0301, P0302, P0303, P0304 and/or P0316. This may be due to coolant intrusion due to corrosion on the engine block. To diagnose this concern, with the engine at normal operating temperature, pressurize the cooling system to 138 kPa (20 psi) and hold for 5 hours. If the coolant pressure drops 27.57 kPa (4psi), remove the spark plugs and inspect for coolant in the cylinders. If coolant is found in any of the cylinders, replace the engine long block assembly. Follow normal prior approval process for your Dealership. However, follow the diagnostic repair procedure in this article to determine correct repair. For claiming, use causal part 6006 and applicable labor operations in Section 6 of the SLTS Manual.

or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall. Reprogram the TCU using IDS or Ford J2534 Diagnostic Software (FJDS) release 108.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual

condition without refueling system or fuel door related DTCs. This condition may be due to the high pressure fuel tank pressure transducer (HPFTPT) functionality. Check the HPFTPT after opening the fuel door by releasing the mechanical lever located in the trunk. Install supplemental refueling adaptor in the vehicle to open the capless fuel tank filler pipe. During key on engine off (KOEO) condition check if the fuel tank pressure transducer (FTPT) voltage is between 1.4  1.54 V at atmospheric pressure in the tank. If the voltage is within the range, FTPT is functioning as intended. Check the fuel vapor vent valve (FVVV), also called refueling valve, integrity by following Workshop Manual (WSM), Section 310-00.

Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

experience a malfunction indicator lamp (MIL) and/or wrench lamp with Diagnostic Trouble Codes (DTCs): P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. If an issue with the wiring is found use causal part 12A699.

assist not operational message being displayed. Connect the IDS and check the RCM and APIM for DTCs. If any of the following RCM DTCs U3000, U2100, U2101, U2300, U0455, B0080, B141B, B141C, B0054, B140C, B140D, B0057, B140E, B140F and/or APIM DTC U0452 is stored, then reprogram the RCM to the latest level using IDS or FJDS 107.04 or higher. After reprograming, perform an as-built configuration of the RCM. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 14B321 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual. Calibration files may also be obtained at www.motorcraftservice.com

turbocharged direct injection (GTDI) engine and built on 1-Apr-2016 and through 1-Jan-2017 may exhibit white or blue smoke from the exhaust, rough idle in neutral or park at normal operating temperature or after a hot restart. The vehicle may also exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304, P0305, P0306 and/or P0316, P0524 and/or P06DD with excessive oil consumption. Oil consumption may be 1 Liter (1 quart) in less than 4,800 km (3,000 miles). Follow the Service Procedure steps to correct the condition.

built on or before 29-Sep-2017 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory. Reprogram the powertrain control module (PCM) using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 107.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. To recover the screen, perform any one of the following actions: touch the SYNC screen anywhere outside the vehicle image pop-up box, safely shift the vehicle into and out of reverse, or perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). If this does not resolve the concern, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.

exhibit an inoperative speed compensation volume feature. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.

MIL with Diagnostic Trouble Codes (DTCs) P0071 and/or P068A. Reprogram the powertrain control module (PCM) using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) release 107.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com

grille shutters may exhibit a concern of a discharged battery. Battery drain may be a result of key-off load conditions resulting from the powertrain control module (PCM) remaining powered after stop/start button cycling. PCM battery drain may not be reproducible under some circumstances, especially after a battery has been discharged or if the battery has been disconnected. Follow the Service Procedure steps to correct the condition.

each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser etched faces and no diamond washers (late build). If equipped, diamond washers should be cleaned, inspected and reused, if undamaged. Diamond washers should never be installed along with a laser etched crankshaft timing sprocket. Related WSM procedure information is in the process of being updated.

battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module (DDM) to the latest calibration using the Integrated Diagnostic System (IDS) version 106.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use causal part 14B291 and applicable labor operations from Section 10 of the service labor time standards (SLTS)manual.

fail to open or close completely, bounce back, and/or have a complete loss of the one-touch feature. Reprogram the driver door module (DDM) and/or the passenger door module (PDM) to the latest calibration using IDS version 106.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. After programming perform the IDS power window initialization procedure. Access to this IDS learn procedure is available under Toolbox/Body/Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.

reading, and/or distance to empty (DTE) concern after a refueling event with no diagnostic trouble codes (DTCs) stored in powertrain control module (PCM). Do not attempt a repair at this time. Engineering is currently investigating a fix. To assist with the investigation use the Report A Vehicle Concern link at the bottom of the Oasis report and submit a Global Concern Report (GCR). Continue to monitor OASIS for updates.

engines may exhibit MIL On with Diagnostic Trouble Code P0137(O2 Sensor Circuit Low Voltage (Bank 1 Sensor 2) in Powertrain Control Module(PCM) memory and U3003 (Battery Voltage) in Battery Energy Control Module(BECM) memory due to low battery voltage. Perform Battery diagnostic tests referenced in Workshop Manual Section 414-01 Battery, Mounting and Cables-Diagnosis and Testing. After repairs for low voltage concern are repaired, clear Diagnostic Trouble Codes. If DTC P0137 and U3003 do not repeat return vehicle to the Customer. If DTC P0137 repeats perform Powertrain Control and Emissions Manual(PCED) diagnostic DW. Engineering is currently investigating this concern.

MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC 3 might exhibit a blank screen or other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this possibility and it is considered normal due to the power saving features enabled while in transportation mode. It is beneficial to extended battery life to keep the vehicle in Transport Mode until the vehicle is prepped for sale. If the vehicle should exhibit a blank screen or other SYNC symptoms after it has been taken out of Transport mode, refer to Workshop Manual, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

Traffic Listing is not loading but all remaining Travel Link features operate properly. SiriusXM Traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to SiriusXM Traffic information. If SiriusXM Traffic will not load attempt the following procedure. Turn the ignition off, open and close the drivers door, wait for 3 minutes, then drive the vehicle outside to obtain a clear view of the sky. SiriusXM Traffic should recover. If SiriusXM Traffic does not recover continue to monitor OASIS for future updates. Engineering is aware of this concern and no component replacement or any software re-flashes should be performed at this time. The SYNC version can be confirmed via OASIS.

may exhibit low coolant, white exhaust smoke and an illuminated MIL if diagnostic trouble codes (DTCs) P0217, P300, P0301, P0302, P0303, P0304, P0316 and/or P1299 are present. This condition may be due to an intake manifold bolt backing out causing damage to the charge air cooler (CAC). Follow the Service Procedure steps to correct the condition.

or before 31Aug2016 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.

before 31-Aug-2016 may exhibit a lack of power drivability concern with an illuminated malfunction indicator lamp (MIL) and DTC P0234 stored in powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.

open or close completely, bounce back, and/or have a complete loss of the one-touch feature. Reprogram the driver door module (DDM) and/or the passenger door module (PDM) to the latest calibration using IDS version 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. After programming perform the IDS power window initialization procedure. Access to this IDS learn procedure is available under Toolbox/Body/Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual.

and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.

when using the one-touch feature and/or a loss of window one-touch up functionality. Perform the Integrated Diagnostic System (IDS) power door window initialization procedure. The learn procedure is available on IDS software version 104.02 or later. Access to this IDS learn procedure is available under Toolbox / Body / Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards (SLTS) manual. No additional repairs should be attempted if this does not resolve the concern. Engineering is aware and is currently investigating. Monitor OASIS for future updates.

illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0300 and/or P0316 stored in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.

powertrain control module (PCM). This DTC can be set after the vehicle is stored inside a warm location for several hours and then driven on a cold day. Under these conditions the PCM may see a temperature sensor concern when it first compares the ambient air temperature (AAT) sensor to other engine temperature sensors and set the DTC. Reprogram the PCM to the latest calibration using Integrated Diagnostic System (IDS) release 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

and/or spit back during refueling. Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

NOT CLOSE WHEN USING THE ONE-TOUCH UP FEATURE. REPROGRAM THE DRIVER DOOR MODULE (DDM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) VERSION 104.04 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14B291 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.

FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. IF A CONCERN IS INTERMITTENT AND NO DTCS ARE PRESENT, REFER TO HISTORICAL DTCS AND THE PC/ED, SECTION 3 NO DTCS PRESENT INDEX CHART FOR FURTHER INFORMATION.

NOT CLOSE WHEN USING THE ONE-TOUCH UP FEATURE. REPROGRAM THE DRIVER DOOR MODULE (DDM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) VERSION 104.04 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14B291 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.

NAVIGATION INOPERATIVE, INABILITY TO ACCESS AUDIO FEATURES WITH ALL CONTROLS INCLUDING STEERING WHEEL SWITCHES AND VOICE COMMANDS WITH DIAGNOSTIC TROUBLE CODE (DTC) U0184. IF UNABLE TO COMMUNICATE WITH THE AUDIO CONTROL MODULE (ACM), REMOVE THE RADIO POWER FUSE FOR 10 MINUTES TO RESET THE ACM. REPROGRAM THE ACM TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS.

2.0L, 2.7L OR 3.0L GASOLINE TURBOCHARGED DIRECT INJECTION(GTDI) ECOBOOST ENGINES MAY EXHIBIT MALFUNCTION INDICATOR LIGHT(MIL) ON WITH DIAGNOSTIC TROUBLE CODES(DTC) P1013, P1015 AND/OR P1016 STORED IN POWERTRAIN CONTROL MODULE(PCM). CHECK TURBOCHARGER WASTEGATE CONTROL HOSES FOR WATER/ICE RESTRICTIONS OR PINCHING AT ZIP-TIE ON ENGINE CAM COVER RETAINER(2.7L AND 3.0L ONLY). IF RESTRICTION IS FOUND ON CAM COVER RETAINER, CUT ZIP TIE AND CLEAR DTCS. IF WATER/ICE RESTRICTION IS FOUND, DRAIN HOSES, REASSEMBLE AND CLEAR DTCS. IF DTCS RETURN, REFER TO WORKSHOP MANUAL (WSM) OR POWERTRAIN CONTROL EMISSIONS DIAGNOSIS (PCED) MANUAL FOR NORMAL DIAGNOSTICS. ENGINEERING IS INVESTIGATING THE CONCERN, MONITOR OASIS FOR FURTHER UPDATES.

A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. IF EXCESSIVE BATTERY DRAIN IS PRESENT AND ELIMINATED WITH THE RADIO BATTERY POWER FUSE REMOVED, REPROGRAM THE AUDIO CONTROL MODULE (ACM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.

AND AN ODOMETER READING 16,000 KM (10,000 MILES) OR ABOVE MAY EXHIBIT LOW COOLANT, WHITE EXHAUST SMOKE AND MAY ALSO EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0217, P0300, P0301, P0302, P0303, P0304, P0316 AND/OR P1299. THIS CONDITION MAY BE DUE TO AN INTAKE MANIFOLD BOLT BACKING OUT CAUSING DAMAGE TO THE CHARGE AIR COOLER (CAC). FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION

AND/OR SPIT BACK DURING REFUELING. REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST CALIBRATION USING IDS RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.

MAY EXHIBIT A NEUTRAL TOW OPTION IN THE INSTRUMENT PANEL CLUSTER (IPC) THAT DOES NOT RESPOND TO INPUTS. THIS FEATURE IS NOT AVAILABLE ON THESE VEHICLES AND SHOULD NOT BE AVAILABLE IN THE IPC. REPROGRAM THE IPC TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) VERSION 102.04 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 10849 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS(SLTS)MANUAL.

MAY APPEAR TO HAVE LOW ENGINE OIL LEVEL IF THE PROPER PROCEDURES ARE NOT FOLLOWED. REFER TO THE OWNERS GUIDE, MAINTENANCE, ENGINE OIL CHECK SECTION. WHEN CHECKING THE ENGINE OIL LEVEL AFTER SHUTTING OFF THE ENGINE WAIT AT LEAST 15 MINUTES PRIOR TO CHECKING IN ORDER TO ALLOW THE OIL TO DRAIN BACK TO THE OIL PAN. THE ENGINE OIL LEVEL CAN BE CHECKED IMMEDIATELY IF THE ENGINE HAS NOT BEEN STARTED. WHEN CHANGING THE ENGINE OIL THE ENGINE NEEDS TO BE AT NORMAL OPERATING TEMPERATURE AND THE OIL FILTER REMOVED BEFORE DRAINING THE OIL. ALLOW THE OIL PAN TO DRAIN COMPLETELY FOR UP TO 5 MINUTES. CHECK OIL LEVEL AFTER FILLING BY FOLLOWING THE OIL LEVEL CHECK PROCEDURE.

MAY EXHIBIT LOW COOLANT, WHITE EXHAUST SMOKE AND AN ILLUMINATED MIL IF DIAGNOSTIC TROUBLE CODES (DTCS) P0217, P300, P0301, P0302, P0303, P0304, P0316 AND/OR P1299 ARE PRESENT. THIS CONDITION MAY BE DUE TO AN INTAKE MANIFOLD BOLT BACKING OUT CAUSING DAMAGE TO THE CHARGE AIR COOLER (CAC). FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION

DEGRADED HVAC PERFORMANCE IN AUTOMATIC MODE ONLY WITH AN AMBIENT TEMPERATURE READING OF 50 DEGREES F DISPLAYED IN THE MESSAGE CENTER. IF AFTER PERFORMING NORMAL PINPOINT TEST DIAGNOSIS, A COMPONENT FAILURE IS NOT IDENTIFIED, DO NOT CONTINUE WITH FURTHER DIAGNOSIS OR PART REPLACEMENT. HAVING THE VEHICLE PARKED AND STARTED IN A WARM ENCLOSED AREA BEFORE BEING DRIVEN INTO COLD TEMPERATURES CAN INADVERTENTLY CAUSE THESE SYMPTOMS AND DTC. THE HVAC AND MESSAGE CENTER FUNCTIONS WILL RETURN TO NORMAL AFTER THE VEHICLE IS SHUT DOWN AND RESTARTED. CLEAR THE DTC USING THE FORD INTEGRATED DIAGNOSTIC TOOL (IDS) OR EQUIVALENT. ENGINEERING IS INVESTIGATING. MONITOR OASIS FOR UPDATES.

A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. IF EXCESSIVE BATTERY DRAIN IS PRESENT AND ELIMINATED WITH THE RADIO BATTERY POWER FUSE REMOVED, REPROGRAM THE AUDIO CONTROL MODULE (ACM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.02 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.

LOSS OF WINDOW ONE-TOUCH UP FUNCTIONALITY. PERFORM THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) POWER DOOR WINDOW INITIALIZATION PROCEDURE. THE LEARN PROCEDURE IS AVAILABLE ON IDS SOFTWARE VERSION 104.02 OR LATER. ACCESS TO THIS IDS LEARN PROCEDURE IS AVAILABLE UNDER TOOLBOX / BODY / POWER WINDOW INITIALIZATION. FOR CLAIMING, USE CAUSAL PART 14B291 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. NO ADDITIONAL REPAIRS SHOULD BE ATTEMPTED IF THIS DOES NOT RESOLVE THE CONCERN. ENGINEERING IS AWARE AND IS CURRENTLY INVESTIGATING. MONITOR OASIS FOR FUTURE UPDATES.

EXHIBIT A ROUGH IDLE IN NEUTRAL OR PARK AT NORMAL OPERATING TEMPERATURE OR AFTER A HOT RESTART, WHITE OR BLUE SMOKE FROM THE EXHAUST, EXCESSIVE OIL CONSUMPTION AND/OR AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0300, P0301, P0302, P0303, P0304, P0305, P0306 AND/OR P0316. SUSPECT THE CYLINDER HEADS AS THE CAUSE FOR THIS ISSUE. IF THE VEHICLE ALSO EXHIBITS P0524 AND/OR P06DD SUSPECT THE LONG BLOCK AS THE CAUSE FOR THIS ISSUE.

LOSS OF WINDOW ONE-TOUCH UP FUNCTIONALITY. PERFORM THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) POWER DOOR WINDOW INITIALIZATION PROCEDURE. THE LEARN PROCEDURE IS AVAILABLE ON IDS SOFTWARE VERSION 103.05 OR LATER. ACCESS TO THIS IDS LEARN PROCEDURE IS AVAILABLE UNDER TOOLBOX / BODY / POWER WINDOW INITIALIZATION. NO ADDITIONAL REPAIRS SHOULD BE ATTEMPTED IF THIS DOES NOT RESOLVE THE CONCERN. ENGINEERING IS AWARE AND IS CURRENTLY INVESTIGATING. MONITOR OASIS FOR FUTURE UPDATES.

THIS CONCERN MAY BE DUE TO THE CUSTOMER TURNING THE IGNITION OFF WITHOUT PLACING THE ROTARY PRNDS DIAL IN THE P POSITION, RELYING ON THE VEHICLE AUTO-SHIFT TO PARK FEATURE. REMIND CUSTOMERS TO CHECK THAT THE VEHICLE IS IN PARK BEFORE TURNING THE VEHICLE OFF. ENGINEERING IS CURRENTLY INVESTIGATING THIS CONCERN. NO REPAIRS SHOULD BE ATTEMPTED AT THIS TIME. MONITOR OASIS FOR UPDATES.

THIS INCLUDES INSTALLING A NEW CRANKSHAFT PULLEY BOLT AND ACCURATELY PERFORMING EACH STAGE OF THE CRANKSHAFT PULLEY BOLT TORQUE SEQUENCE. CRANKSHAFT PULLEY RELATED WORKSHOP MANUAL (WSM) PROCEDURE AND RECOMMENDED TOOL (OTC 4754 OR EQUIVALENT) INFORMATION HAVE BEEN UPDATED. REFER TO THE APPLICABLE WSM, SECTION 303-01, FOR ADDITIONAL INFORMATION.

NOISE FROM ROTARY DIAL GEARSHIFT MODULE (GSM). ADDRESS ANY ADDITIONAL DTCS FIRST. DTC P0915 SETS WHEN BATTERY VOLTAGE IS LOW AT START UP. THE ROOT CAUSE OF THE LOW BATTERY CONDITION MUST BE IDENTIFIED AND CORRECTED. REFER TO WORKSHOP MANUAL (WSM), SECTION 414-01. REPROGRAM THE GSM USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 103.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHILE MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. REMOVE AND REINSTALL FUSE #13 FROM BODY CONTROL MODULE (BCM) TO RESET THE GSM AFTER PROGRAMMING. CLEAR GSM DTC'S. USE CAUSAL PART 7D443 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL

WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FLUORESCENT DYE PROVIDES A DISTINCT WHITE GLOW TO IDENTIFY ENGINE OIL LEAKS. THE NEW WHITE FLUORESCENT DYE REQUIRES A PURE UV DIAGNOSTIC INSPECTION LAMP. THE WHITE-COLORED FLUORESCENT DYE AND PURE UV LAMP ARE NOW IN THE ROTUNDA CATALOG. DYE AND LAMP PART NUMBERS. GASOLINE ONLY DYE: 1 OUNCE BOTTLE 164-TP-33200601. DIESEL ONLY DYE: 8 OUNCE BOTTLE: 164-TP-3320-0008. PURE UV DIAGNOSTIC INSPECTION LAMP 164-TP8695 OR 164-R3748.

DEGRADED HVAC PERFORMANCE IN AUTOMATIC MODE ONLY WITH AN AMBIENT TEMPERATURE READING OF 50 DEGREES F DISPLAYED IN THE MESSAGE CENTER. IF AFTER PERFORMING NORMAL PINPOINT TEST DIAGNOSIS, A COMPONENT FAILURE IS NOT IDENTIFIED, DO NOT CONTINUE WITH FURTHER DIAGNOSIS OR PART REPLACEMENT. HAVING THE VEHICLE PARKED AND STARTED IN A WARM ENCLOSED AREA BEFORE BEING DRIVEN INTO COLD TEMPERATURES CAN INADVERTENTLY CAUSE THESE SYMPTOMS AND DTC. THE HVAC AND MESSAGE CENTER FUNCTIONS WILL RETURN TO NORMAL AFTER THE VEHICLE IS SHUT DOWN AND RESTARTED. CLEAR THE DTC USING THE FORD INTEGRATED DIAGNOSTIC TOOL (IDS) OR EQUIVALENT. ENGINEERING IS INVESTIGATING. MONITOR OASIS FOR UPDATES.

THE ENGINE APPEARANCE COVER, VALVE COVER AND/OR INTAKE MANIFOLD WHEN ATTEMPTING TO REMOVE THE APPEARANCE COVER. TO REDUCE THE POSSIBILITY OF DAMAGE, CAREFULLY PULL STRAIGHT UPWARD ON THE UNDERSIDE OF THE COVER AT EACH FASTENER LOCATION TO REMOVE. DO NOT PULL THE COVER FORWARD OR TO THE SIDE. BEFORE INSTALLING THE ENGINE APPEARANCE COVER, APPLY MOTORCRAFT SILICONE BRAKE CALIPER GREASE AND DIELECTRIC COMPOUND (XG-3-A) TO THE COVER FASTENER GROMMETS. WORKSHOP MANUAL (WSM) INFORMATION IS IN THE PROCESS OF BEING UPDATED

FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. IF A CONCERN IS INTERMITTENT AND NO DTCS ARE PRESENT, REFER TO HISTORICAL DTCS AND THE PC/ED, SECTION 3 NO DTCS PRESENT INDEX CHART FOR FURTHER INFORMATION.

DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.

START CONDITION ALONG WITH DTCS P0915 AND/OR P0814. THESE CODES SET WHEN THE GSM EXPERIENCES LOW BATTERY VOLTAGE AT START UP. CHARGE THE BATTERY TO A FULL STATE OF CHARGE OF 12.5 VOLTS OR HIGHER. CLEAR DTC'S. REPROGRAM THE GSM TO THE LATEST CALIBRATION USING IDS RELEASE 101.05 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 7D443 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.

ESCAPE/EXPLORER/MKC/FUSION AND MKZ VEHICLES EQUIPPED WITH SYNC 3 MIGHT EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. ENGINEERING IS AWARE OF THIS POSSIBILITY AND IT IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORTATION MODE. IT IS BENEFICIAL TO EXTENDED BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. IF THE VEHICLE SHOULD EXHIBIT A BLANK SCREEN OR OTHER SYNC SYMPTOMS AFTER IT HAS BEEN TAKEN OUT OF TRANSPORT MODE, REFER TO WORKSHOP MANUAL, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.

VEHICLES BUILT ON 4/27/2016 AND THROUGH 6/14/2016 MAY EXHIBIT A NO-START CONDITION, ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0AA4. REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST LEVEL USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) SOFTWARE 101.02 OR LATER. THE SECONDARY ONBOARD DIAGNOSTIC MODULE C (SOBDMC) WILL AUTOMATICALLY UPDATE IF IT IS NOT AT THE LATEST CALIBRATION LEVEL. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.

BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE PARK BRAKE WAS APPLIED WHEN THE VHR WAS GATHERING DATA FROM THE MAJOR VEHICLE SYSTEMS, THE BRAKES AND SUSPENSION MESSAGE WILL BE REPORTED AS THE VHR LOOKS FOR ANY WARNING LAMPS ILLUMINATED IN THE INSTRUMENT CLUSTER. RERUN THE VHR WITH THE ENGINE ON AND VEHICLE IN PARK, AND ENSURE THE PARK BRAKE IS DISENGAGED. IF THE SYNC VHR IS STILL REPORTING A CONCERN TO THE CUSTOMERS SYNC OWNERS ACCOUNT, REFER TO THE APPROPRIATE WORKSHOP MANUAL SECTION FOR DIAGNOSIS BY DTC OR SYMPTOM. STARTING IN 2015 NOT ALL SYNC EQUIPPED VEHICLES SUPPORT VHR, REFER TO THE OWNERS MANUAL FOR VHR OPERATION.

FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. IF A CONCERN IS INTERMITTENT AND NO DTCS ARE PRESENT, REFER TO HISTORICAL DTCS AND THE PC/ED, SECTION 3 NO DTCS PRESENT INDEX CHART FOR FURTHER INFORMATION.

SIRIUSXM TRAFFIC LISTING IS NOT LOADING BUT ALL REMAINING TRAVEL LINK FEATURES OPERATE PROPERLY. SIRIUSXM TRAFFIC IS ONLY AVAILABLE ON VEHICLES EQUIPPED WITH NAVIGATION, ONLY IN SELECT MARKETS AND REQUIRES AN ACTIVE SUBSCRIPTION TO SIRIUSXM TRAFFIC INFORMATION. IF SIRIUSXM TRAFFIC WILL NOT LOAD ATTEMPT THE FOLLOWING PROCEDURE. TURN THE IGNITION OFF, OPEN AND CLOSE THE DRIVERS DOOR, WAIT FOR 3 MINUTES, THEN DRIVE THE VEHICLE OUTSIDE TO OBTAIN A CLEAR VIEW OF THE SKY. SIRIUSXM TRAFFIC SHOULD RECOVER. IF SIRIUSXM TRAFFIC DOES NOT RECOVER CONTINUE TO MONITOR OASIS FOR FUTURE UPDATES. ENGINEERING IS AWARE OF THIS CONCERN AND NO COMPONENT REPLACEMENT OR ANY SOFTWARE RE-FLASHES SHOULD BE PERFORMED AT THIS TIME. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.

READING, INACCURATE DISTANCE TO EMPTY, AND/OR A FUEL GAUGE THAT DROPS FAST AFTER A REFUELING EVENT, WITH NO DIAGNOSTIC TROUBLE CODES (DTCS) STORED IN POWERTRAIN CONTROL MODULE (PCM). REPROGRAM THE INSTRUMENT PANEL CLUSTER (IPC) SOFTWARE USING IDS SOFTWARE 102.04 OR HIGHER. FOLLOW THE IDS ON-SCREEN INSTRUCTIONS TO COMPLETE THE REPROGRAMMING PROCEDURE. AFTER REPROGRAMING, PERFORM AN AS-BUILT CONFIGURATION OF THE IPC. CLEAR ALL DIAGNOSTIC TROUBLE CODES (DTCS) AFTER PROGRAMMING. USE CAUSAL PART 10849 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS SLTS) MANUAL. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.

BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE PARK BRAKE WAS APPLIED WHEN THE VHR WAS GATHERING DATA FROM THE MAJOR VEHICLE SYSTEMS, THE BRAKES AND SUSPENSION MESSAGE WILL BE REPORTED AS THE VHR LOOKS FOR ANY WARNING LAMPS ILLUMINATED IN THE INSTRUMENT CLUSTER. RERUN THE VHR WITH THE ENGINE ON AND VEHICLE IN PARK, AND ENSURE THE PARK BRAKE IS DISENGAGED. IF THE SYNC VHR IS STILL REPORTING A CONCERN TO THE CUSTOMERS SYNC OWNERS ACCOUNT, REFER TO THE APPROPRIATE WORKSHOP MANUAL SECTION FOR DIAGNOSIS BY DTC OR SYMPTOM. STARTING IN 2015 NOT ALL SYNC EQUIPPED VEHICLES SUPPORT VHR, REFER TO THE OWNERS MANUAL FOR VHR OPERATION.

BATTERY OR A BATTERY DRAIN CONDITION. BEFORE PERFORMING NORMAL DIAGNOSTICS, REPROGRAM THE DRIVER DOOR MODULE (DDM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) VERSION 102.02 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 14B291 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS)MANUAL.

DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.

CONNECT THE IDS AND CHECK THE RCM FOR DTCS. IF DTC U3000, U2100, U2101, U2300, U0455, U0452, B0080, B141B, B141C, B0054, B140C, B140D, B0057, B140E, AND/OR B140F ARE STORED IN THE RCM, REPROGRAM THE RCM TO THE LATEST LEVEL USING IDS RELEASE 102.03 OR HIGHER. AFTER REPROGRAMING, PERFORM AN AS-BUILT CONFIGURATION OF THE RCM. SELECT NO WHEN ASKED IF YOU WERE SENT HERE BY AN ARTICLE. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. USE THE APPLICABLE LABOR OPERATION IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS MANUAL AND CAUSAL PART 14B321 WHEN CLAIMING THIS REPAIR. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.

battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.

vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module (DDM) to the latest calibration using the Integrated Diagnostic System (IDS). Use causal part 14B291 and applicable labor operations from Section 10 of the Service Labor Time Standards (SLTS) Manual.

when using IDS versions 122.03 through 123.01 stating 'Data Corrupt' or 'Configuration Failed, would you like to retry?'. IDS scan tool version 123.02 contains a fix for this programming error. Install IDS version 123.02 or later from PTS > Rotunda tab > Diagnostic Tool Support > Download Software. Once installed, perform the BCM programmable module installation (PMI). Refer to Workshop Manual (WSM), Section 419-10 > Removal and Installation.

using IDS v122.03 and newer stating "Data Corrupt" or Configuration Failed, would you like to retry?. A temporary work around has been released to complete the BCM programming process. Uninstall IDS from the computer. Run the IDS clean up utility tool located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Install IDS v122.01 (122_FULL) by copying the following link into an internet address bar https://www.fordservicecontent.com/Ford_Content/IDS/SoftwareUpdates/IDS-122.01_full.exe. Retry the BCM Programmable Module Installation (PMI) using IDS level 122.01. Monitor OASIS for updates.

symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.

Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".

Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.

When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the body control module (BCM) is internally damaged and requires replacement. The BCM should only be replaced for this condition when the 232 key table error message is present. If the 232 key table error is not present, follow normal diagnostics for the no crank condition. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section

Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision warning, and/or collision avoidance system with a Pre-Collision Assist Not Available, Collision Warning Not Available, and/or Adaptive Cruise Fault message present in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) U3000:49 present in the cruise control module (CCM). To resolve the condition, reprogram the CCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 9E731 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P013A stored in the powertrain control module (PCM). This may be due to downstream oxygen sensor parameters in the PCM software. To correct the condition, follow the Service Procedure to update the PCM software.

When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

F-150/Mustang/Expedition/Navigator vehicles equipped with climate controlled seats may exhibit a buzzing noise from the front seats, front seats too warm, and/or inoperative climate controlled front seats. DTCs B14BA:13, B1154:4B, and/or B14B9:13 may also be present. This may be due to loose terminal pin fit on the driver seat module (DSM) connector C341D (16 pin). If a loose terminal pin fit condition is found during normal diagnostics per Workshop Manual (WSM), Section 501-10, a new service pigtail connector (part number 3U2Z-14S411-BRAB) is available. Refer to Wiring Diagram, Cell 119 to make sure C341D is a 16 pin connector and not a 20 pin connector. Refer to Wiring Diagram, Cell 5 for the recommended splicing procedures.

When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

F-150/Mustang/Expedition/Navigator vehicles equipped with climate controlled seats may exhibit a buzzing noise from the front seats, front seats too warm, and/or inoperative climate controlled front seats. DTCs B14BA:13, B1154:4B, and/or B14B9:13 may also be present. This may be due to loose terminal pin fit on the driver seat module (DSM) connector C341D (16 pin). If a loose terminal pin fit condition is found during normal diagnostics per Workshop Manual (WSM), Section 501-10, a new service pigtail connector (part number 3U2Z-14S411-BRAB) is available. Refer to Wiring Diagram, Cell 119 to make sure C341D is a 16 pin connector and not a 20 pin connector. Refer to Wiring Diagram, Cell 5 for the recommended splicing procedures.

If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop Manual (WSM) does not state to use it on these module connectors.

Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

2017-2018 Escape vehicles with Sony audio systems may exhibit an inoperative speed compensated volume feature. This may be due to the calibration in the audio control module (ACM). To correct the concern, reprogram the ACM to the latest calibration using the appropriate Ford scan tool release 110.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

The window sticker indicates 0-20 mile range for C-MAX Energi, 0-21 mile range for Fusion Energi. Variation of EV range may not indicate a battery or charging concern. EV range is similar to the DTE display on gasoline vehicles, EV range will vary with driving/operating conditions. Conditions include: extreme outside temperatures, terrain, driving style, city or highway driving, tire pressure, and use of accessories. If the customer replaces the low roll resistance tires with a more aggressive tread the range will suffer. Using the cabin heater and A/C, which are electric, will also decrease EV range. To temporarily remove the impact of driving/climate history , reset the Driving History/Lifetime Summary by using the Settings menu on the left side of the instrument cluster, under Display

inoperative with or without fuse F74 open. Follow the Service Procedure steps to correct the condition.

Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

The window sticker indicates 0-20 mile range for C-MAX Energi, 0-21 mile range for Fusion Energi. Variation of EV range may not indicate a battery or charging concern. EV range is similar to the DTE display on gasoline vehicles, EV range will vary with driving/operating conditions. Conditions include: extreme outside temperatures, terrain, driving style, city or highway driving, tire pressure, and use of accessories. If the customer replaces the low roll resistance tires with a more aggressive tread the range will suffer. Using the cabin heater and A/C, which are electric, will also decrease EV range. To temporarily remove the impact of driving/climate history , reset the Driving History/Lifetime Summary by using the Settings menu on the left side of the instrument cluster, under Display

inoperative with or without fuse F74 open. Follow the Service Procedure steps to correct the condition.

Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

(PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle service equipment (EVSE) charge cord. To identify a Delphi EVSE the coupler on the EVSE that connects to the vehicle charge port is solid black. For information on the Delphi EVSE indicator status used for diagnostics, reference High Voltage Battery > Charging the High Voltage Battery in the Owners Guide for a 2018 Fusion Energi. Reference the Convenience Cord Light Emitting Diode (LED) Indicators chart. The Workshop Manual (WSM) is scheduled to be revised at a later date.

with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 2014 MY C-MAX Workshop Manual (WSM), Section 414-03A for normal diagnostics. For all vehicles, if WSM pinpoint testing for BECM DTC P0AE5 finds the DC/DC converter control module (14B227), cabin coolant heater (18K463) or A/C compressor (19703) has low high voltage circuit internal resistance, only replace the component found with low internal resistance. It is not necessary to replace the high voltage battery junction (10C666) along with the low resistance high voltage component. The WSM is currently under revision.

only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.

only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. During the update process the SYNC status bar shows Updating System Software for approximately 30 minutes. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or blank screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

inoperative audio system after a battery disconnect/reconnect. Make sure battery is at full state of charge before attempting to restore audio operation. Audio system operation should be restored by disconnecting the negative battery cable for 10 minutes and reconnecting. If a vehicle service procedure requires a battery disconnect/reconnect ensure radio functionality is verified before vehicle is released to the customer. To assist with the investigation use the Report A Vehicle Concern link at the bottom of the Oasis report and submit a Global Concern Report (GCR). Continue to monitor OASIS for updates.

The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.

Address any additional DTCs first. This DTC can set when battery voltage is low or a battery drain condition exits. The root cause of the low battery condition must be identified and corrected before addressing DTC P068A. Refer to Powertrain Control Emissions Diagnosis Manual (PC/ED) for further diagnosis. Review OASIS for other battery drain related messages.

THE WINDOW STICKER INDICATES 0-20 MILE RANGE FOR 2017 CMAX ENERGI, 0-21 MILE RANGE FOR 2017 FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY , RESET THE DRIVING HISTORY/LIFETIME SUMMARY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY

ENABLE/DISABLE SELECTION IN THE INSTRUMENT PANEL CLUSTER (IPC) MESSAGE CENTER MENU IS NOT AVAILABLE. THERE IS A POWERTRAIN CONTROL MODULE (PCM) AND IPC CALIBRATION AVAILABLE.

Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to:  Display operation concerns  Navigation inoperative  Voice recognition concerns  Phone connection issues  Dropped phone connections  Applink related performance  Travel Link not present or showing incorrect traffic  Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.

Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.

Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.

every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.

original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.

may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.

may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this time. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device. Monitor OASIS for updates. Customers can also check Apple Support or connect to iTunes for the latest available iOS release for their phone.

If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to Workshop Manual, Section 415-00 for further diagnostics. The SYNC version can be confirmed via OASIS.

intermittent concern where the audio cuts out and the radio displays a No Signal or Acquiring message while driving in open sky conditions. Follow the Service Procedure steps to correct the condition.

ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCOLN VEHICLE. ONLY APPROVED GENUINE FORD ACCESSORIES OR ORIGINALLY INSTALLED SYSTEMS ARE SUPPORTED AND CERTIFIED TO FUNCTION CORRECTLY WITH OTHER VEHICLE SYSTEMS. IF YOU SUSPECT A SYSTEM HAS BEEN MODIFIED, THE FOLLOWING RESOURCES CAN BE USED TO VERIFY ORIGINAL EQUIPMENT: MONRONEY LABEL (WINDOW STICKER), PROFESSIONAL TECHNICIAN SOCIETY (PTS) OASIS TAB  SELECT SYNC OR HVBOM. FOR GENUINE FORD ACCESSORIES USE: PTS WORKSHOP TAB  SELECT DEALER INSTALLED ACCESSORY OR ACCESSORY INSTALLATION.

systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

Front Brake Flexible Hose Replacement Submitting Owner Letters

Front Brake Flexible Hose Replacement In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

painted calipers and built on or before 5-Mar-2018, may exhibit a brake moan noise from the rear when backing up on the first application in the morning. To resolve this concern, replace the rear brake pads with a new brake pad kit part number JG9Z-2200-A. The brake pad kit contains a unique grease packet which must be used in conjunction with the new brake pads to resolve the concern. Refer to Workshop Manual (WSM), Section 206-00 for installation. For claiming, use causal part 2200 and applicable labor operations in section 2 of the service labor time standards (SLTS) manual.

noise from the rear when backing up on the first application in the morning. To resolve this concern, replace the rear brake pads with a new brake pad kit part number DG9Z-2200-R. The brake pad kit contains a unique grease packet which must be used in conjunction with the new brake pads to resolve the concern. Refer to Workshop Manual (WSM), Section 206-00 for installation. For claiming, use causal part 2200 and applicable labor operations in section 2 of the service labor time standards (SLTS) manual.

noise from the rear when backing up on the first application in the morning. To resolve this concern, replace the rear brake pads with a new brake pad kit part number DG9Z-2200-R. The brake pad kit contains a unique grease packet which must be used in conjunction with the new brake pads to resolve the concern. Refer to Workshop Manual (WSM), Section 206-00 for installation. For claiming, use causal part 2200 and applicable labor operations in section 2 of the service labor time standards (SLTS) manual.

brake moan noise from the rear when backing up on the first application in the morning. To resolve this concern, replace the rear brake pads with a new brake pad kit part number DG9Z-2200-R. The brake pad kit contains a unique grease packet which must be used in conjunction with the new brake pads to resolve the concern. Refer to Workshop Manual (WSM), Section 206-00 for installation. For claiming, use causal part 2200 and applicable labor operations in section 2 of the service labor time standards (SLTS) manual.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards (SLTS) Manual.

As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.

THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER WHEN EXITING THE VEHICLE. IF THE FUEL FILLER DOOR IS NOT FULLY CLOSED AFTER A REFUELING EVENT, OR THE FUEL FILLER DOOR IS OPEN FROM ERRONEOUSLY PRESSING THE FUEL DOOR RELEASE BUTTON, A MESSAGE DISPLAYS DURING THE THIRD DRIVE CYCLE TO INDICATE THE FUEL FILLER DOOR IS NOT CLOSED AND THE DTC SETS. BEFORE PERFORMING WORKSHOP MANUAL DIAGNOSTICS, CONSULT THE CUSTOMER ABOUT THE POTENTIAL FOR ACCIDENTAL FUEL DOOR ACTUATION AND EXPLAIN THE NEED TO FULLY LATCH THE FUEL DOOR AFTER EVERY REFUELING EVENT.

P0017, P0018, P0019, P0021, P0022, P0024 AND/OR P0025. THIS MAY BE DUE TO SMALL DEBRIS CAUSING THE VCT SOLENOID TO STICK. BEFORE ATTEMPTING ANY COMPONENT DIAGNOSIS OR REPLACEMENT OF THE VCT SOLENOID, REFER TO POWERTRAIN CONTROL AND EMISSIONS DIAGNOSIS (PC/ED) PINPOINT TEST HK11 TO CYCLE THE AFFECTED VCT SOLENOID 10 TIMES TO ATTEMPT TO CLEAR THE DEBRIS. FOR CLAIMING, USE CAUSAL PART 6M280 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.

Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.

appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition

appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition

2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost/Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost/Explorer vehicles equipped with 2.3L EcoBoost/Focus RS equipped with 2.3L EcoBoost, and 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure steps to correct the condition.

EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018 Explorer vehicles equipped with 2.3L EcoBoost, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost and 2016-2018 Focus RS equipped with 2.3L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure to correct the condition.

RECENT CUSTOMER CLINICS REVEALED THAT MOST EVERY VEHICLE IN THE CLINICS HAD THE TIRE PRESSURES SET INCORRECTLY. TIRE PRESSURES FROM THE FACTORY ARE NOT SET TO THE CORRECT SPECIFICATION. MAINTAINING THE CORRECT TIRE PRESSURE IS KEY TO THE RIDE CHARACTERISTICS OF THE VEHICLE AND AFFECTS RIDE QUALITY, HANDLING, LOAD CAPACITY AND TIRE WEAR. THE RECOMMENDED PRESSURE SETTINGS CAN BE FOUND ON THE TIRE INFORMATION LABEL IN THE DRIVER'S SIDE FRONT DOOR JAM. DO NOT USE THE TIRE PRESSURES LISTED ON THE SIDEWALL OF THE TIRES. MAINTAINING THE TIRE PRESSURE IS PART OF NORMAL MAINTENANCE. IT SHOULD BE RECHECKED MONTHLY, PER THE OWNER GUIDE AND DURING THE RECOMMENDED TIRE ROTATION INTERVALS.

backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.

HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.

center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available, refer to WSM Section 415-00 and update the APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts catalog to look for base part 4A232. If clutch assembly (base 4A232) is not listed in the catalog, this message does not apply. For vehicle repairs refer to updated Workshop Manual (WSM), Section 205-02 on ATC clutch repairs. Use causal part 4A232 or equivalent and applicable labor operations.

published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. The difference in the displayed ratio originates from rounding differences between systems which results in the discrepancy.

available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.

Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.

Follow the Service Procedure steps to correct the condition.

vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.

blank and does not respond to inputs from the steering wheel controls. This is a normal condition. For fleet vehicles, equipped with this build combination, the instrument cluster is not configurable and will not respond to inputs from the steering wheel controls. Do not attempt to make repairs for this condition.

AND DOES NOT RESPOND TO INPUTS FROM THE STEERING WHEEL CONTROLS. THIS IS A NORMAL CONDITION. FOR FLEET VEHICLES, EQUIPPED WITH THIS BUILD COMBINATION, THE INSTRUMENT CLUSTER IS NOT CONFIGURABLE AND WILL NOT RESPOND TO INPUTS FROM THE STEERING WHEEL CONTROLS. DO NOT ATTEMPT TO MAKE REPAIRS FOR THIS CONDITION.

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

This video illustrates the speed and simplicity of the dongle re-flash process. Non-Traditional Repair Approaches: The dongle re-flash process allows for an improved customer experience, dealer service efficiency, speed, and no need for an appointment, service bay, or trained technician. Service Action: All dealers will be shipped at least one dongle by February 28, 2020. Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN count received the initial shipment. Dealers may request additional dongles from the SSSC as needed. Technician time clocking is not required for this program when using the 19B37 dongle.

THIS CONTENTS LIST IS INCORRECT. THE SMOKERS PACKAGE IS NOT A FACTORY OPTION ON 2017 FUSION VEHICLES.

exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.

VEHICLES (EXCLUDING 3.7L) EQUIPPED WITH ALL WHEEL DRIVE (AWD) MAY EXHIBIT A LEAKING PASSENGER SIDE POWER TRANSFER UNIT (PTU) HALFSHAFT/LINKSHAFT SEAL. THIS MAY BE DUE TO A WORN PTU BUSHING. THE PTU BUSHING CAN NOW BE REPAIRED WITHOUT PTU REPLACEMENT. THE ONLINE WSM IS BEING UPDATED FOR ALL LISTED VEHICLES.REFER TO THE INTERMEDIATE SHAFT BUSHING REMOVAL AND INSTALLATION IN WORKSHOP MANUAL (WSM), SECTION 308-07. THE PROCEDURE IS THE SAME FOR ALL VEHICLES. IF THE PROCEDURE IS NOT PUBLISHED FOR THE VEHICLE BEING SERVICED CHECK THE WSM OF ANOTHER LISTED VEHICLE. BUSHING PART NUMBER IS F2GZ-63600A58A. THE PARTS CATALOG IS BEING UPDATED TO INCLUDE THIS BUSHING.

ASSEMBLY REPLACEMENT