2014 Ford F-150 TSBs
98 Technical Service Bulletins across 16 categories
Categories
Engine
38 bulletinsThis is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned.
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Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
Some 2011-2024 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a tick tap and/or typewriter ticking...
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noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150F (65C) or higher and engine speed is at idle up to approximately 1700 RPM. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise tick rate can be faster or slower and is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted. This information along with an example audio clip has been added to the WSM Section 303-00 Engine System General Information > Diagnosis and Testing > Engine > PPT F > Step F2.
Some 2013-2014 F-150 vehicles equipped with a 3.5L EcoBoost engine may require service to the brake vacuum pump.
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The brake vacuum pump removal and installation procedure in Workshop Manual (WSM), Section 206-07, has been updated to include RTV sealing surface cleaning and preparation.
Some 2011-2021 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a ticking noise at idle after an engine oil change.
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It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150F (65C) or higher and engine speed is at idle up to approximately 1700 RPMs. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted.
This SKU is a Power Window Regulator and Motor Assembly.
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The customer communication requested return of unsold inventory to inspect the software. The software may be too sensitive to the position of a locating magnet in the assembly causing the activation of the pinch point threshold prematurely. The window will stay open when it should have closed.
For 2011-2020 F-150/Mustang vehicles equipped with a 5.0L engine when installing a replacement secondary timing chain...
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tensioner (6K254) or secondary timing chain guide (6K297), it is necessary to replace both components as a pair, using the latest level parts. Make sure to use secondary timing chain tensioner part number ML3Z-6K254-A and secondary timing chain guide part number ML3Z-6K297-A.
This SKU is a Power Window Regulator and Motor Assembly.
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The customer communication requested return of unsold inventory to inspect the software. The software may be too sensitive to the position of a locating magnet in the assembly causing the activation of the pinch point threshold prematurely. The window will stay open when it should have closed.
Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function.
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To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019...
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Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Use pigtail harness service part numbers 3U2Z-14S411-ZEA or CU2Z-14S411-FA, as both parts are interchangeable. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures.
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with...
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Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper...
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climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The...
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Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper...
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climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
Some 5.0L 4V engines may exhibit a tick/tap/rattle or knock immediately after secondary timing chain tensioner installation.
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In some cases the secondary timing chain tensioners are not fully released during installation.To confirm, remove both valve covers and inspect the secondary timing chains and tensioners. If the chain is loose fitting and the tensioner does not appear to be extended, using your hand depress the chain/guide and tensioner several times or until the tensioner releases taking up the slack in the chain. If the chain does not have slack, follow Workshop Manual Section 303-00 to diagnose. The Workshop Manual section 303-01C has been updated to reflect the installation releasing process for the secondary timing chain tensioner.
Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019...
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Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
Some 5.0L 4V engines may exhibit a tick/tap/rattle or knock immediately after secondary timing chain tensioner installation.
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In some cases the secondary timing chain tensioners are not fully released during installation.To confirm, remove both valve covers and inspect the secondary timing chains and tensioners. If the chain is loose fitting and the tensioner does not appear to be extended, using your hand depress the chain/guide and tensioner several times or until the tensioner releases taking up the slack in the chain. If the chain does not have slack, follow Workshop Manual Section 303-00 to diagnose. The Workshop Manual section 303-01C has been updated to reflect the installation releasing process for the secondary timing chain tensioner.
Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019...
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Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
Some 2012-2019 Vehicles may require repairs to the Smartlink system.
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Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
Some 2011-2015 F-150 vehicles equipped with a 3.5L EcoBoost engine and built on or before 29-May-2015 may exhibit a...
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ticking/tapping or rattle type noise from the top front cover area of the engine upon initial start-up that may last for 2-5 seconds after a cold soak of 6 hours or more. Follow the Service Procedure steps to correct the condition.
Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost...
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engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Prior approval for short block replacement is not required under new vehicle limited warranty coverage.
Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost...
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engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate the noise. If the noise is isolated to a specific cylinder, it is recommended to replace the short block. If the noise cannot be isolated using the methods described, refer to the Workshop Manual (WSM) for diagnosis. A cracked piston skirt does not result in metal contamination of the engine or any related cylinder head damage. Short block replacement does not require prior approval.
Some 2013-2018 F-150 and 2017-2018 Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from...
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the right or left IWE area in 2WD mode. This may be caused by an intermittent leak in the check valve. Before completing any normal diagnosis suspect that the check valve is the root cause of the issue. If the check valve has been ruled out as the root cause for the issue refer to Work Shop Manual 308-07 and follow normal diagnosis.
2009-2017 VEHICLES EQUIPPED WITH A 6R80, 6R100, 6R140 AUTOMATIC TRANSMISSION HAVE AN UPDATED MAIN CONTROL VALVE BODY OVERHAUL PROCEDURE.
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REFER TO WORKSHOP MANUAL (WSM), SECTION 307-01 FOR MAIN CONTROL VALVE BODY (7A100) OVERHAUL PROCEDURES. NOT ALL VALVE BODIES REQUIRE REPLACEMENT. INSPECT THE VALVE BODY BORES, SPRINGS AND VALVES AS DIRECTED DURING DIAGNOSIS AND REPAIR. REFER TO GENERAL SERVICE BULLETIN (GSB) G0000093 AUTOMATIC TRANSMISSION MAIN CONTROL INSPECTION FOR A VIDEO CLIP TO AID IN THE DIAGNOSIS OF THESE REPAIRS.
SOME 2011-2014 F-150 VEHICLES EQUIPPED WITH A 3.5L GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE AND BUILT ON OR...
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BEFORE 10-OCT-2014 MAY EXHIBIT AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0016. OTHER DTCS AND DRIVEABILITY CONCERNS MAY ALSO BE PRESENT. THIS CONCERN MAY BE DUE TO A WORN PRIMARY TIMING CHAIN. A KIT HAS BEEN DEVELOPED TO AID IN THE REPAIR PROCESS. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE.
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WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FLUORESCENT DYE PROVIDES A DISTINCT WHITE GLOW TO IDENTIFY ENGINE OIL LEAKS. THE NEW WHITE FLUORESCENT DYE REQUIRES A PURE UV DIAGNOSTIC INSPECTION LAMP. THE WHITE-COLORED FLUORESCENT DYE AND PURE UV LAMP ARE NOW IN THE ROTUNDA CATALOG. DYE AND LAMP PART NUMBERS. GASOLINE ONLY DYE: 1 OUNCE BOTTLE 164-TP-33200601. DIESEL ONLY DYE: 8 OUNCE BOTTLE: 164-TP-3320-0008. PURE UV DIAGNOSTIC INSPECTION LAMP 164-TP8695 OR 164-R3748.
FORD: 2011-2015 F-150 TRUCKS WILL EXPERIENCE A TICKING OR TAPPING OR RATTLING TYPE OF NOISE FROM ENGINE'S TOP FRONT...
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COVER AREA WHEN STARTING UP *CN
FORD: DURING HIGH AMBIENT TEMPERATURES, ENGINE COOLING FAN IS NOTICEABLE BUT THE STRATEGY OF ENGINE COOLING FAN HAS...
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CHANGE TO A/C LOW VEHICLE SPEED PERFORMANCE IMPROVEMENT. NO REPAIR NEEDED. MODEL 2013-14 F-150. *PE
FORD: ON SOME TRUCKS, PC/ED FOR CLARIFICATION IS BEING UPDATED FOR PIN POINT TEST HN9 ON TURBO CHARGER COMPONENT...
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WASTEGATE REGULATING VALVE SOLENOID (TCWRVS) 21-25 OHMS AND BYPASS (TCBY) 8-OHMS. MODEL 2013-15 F-150. *PE
FORD 2014 F-150 W/3.7L: THIS TSB CONTAINS AN OWNER NOTIFICATION LETTER.
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SELECT DOCUMENT SEARCH BUTTON BELOW. CUSTOMER SATISFACTION PROGRAM EFFECTIVE NOV.13,2015 FOR VEHICLE MODELS REGARDING THE ENGINE BLOCK REPLACEMENT. *LJ
FORD F-150 2011-2015: BULLETIN INFORMATION INVOLVING VEHICLES WITH UNCOMMANDED BLOWER MOTOR SPEED CHANGE OR RECIRCULATION DOOR MOVEMANT.
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*LJ
THIS TSB CONTAINS AN OWNER LETTER.
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SEE DOCUMENT SEARCH BUTTON BELOW. CERTAIN 2014 MODEL YEAR F-150 VEHICLES EQUIPPED WITH 3.7L GASEOUS FUEL PREP ENGINES. THIS PROGRAM WILL BE IN EFFECT THROUGH NOV. 13,2015. *LJ
FORD 2011-2015 F150, 2015 EXPEDITION, TRANSIT, 2015 LINCOLN NAVIGATOR: CERTAIN VEHICLES EQUIPPED WITH A 3.5 L GASOLINE...
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TURBOCHARGED DIRECT INJECTED ENGINE BUILT ON 2/28/2015 MAY HAVE DIAGNOSTIC CODES OR DRIVEABILITY SYMPTOMS. *LJ
FORD: AFTER USING BLOCK HEATER WHEN TEMPERATURES BELOW -15 C (0 F), THERE IS A NO START OR HARD START CONDITION EXHIBITED BY THE ENGINE.
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MODEL 2011-2014 F-150. *PE
FORD: THE HEATER HOSE, IN CERTAIN CONDITIONS, MAY CONTACT INTAKE MANIFOLD AND A COOLANT LEAK WILL BE CREATED, CAUSING...
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ENGINE IN THE REAR TO LEAK TO LEAK COOLANT. MODEL 2014 F-150. *PE
FORD: WHEN TEMPERATURES ARE BELOW -15C (0F), THE GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE HAS A NO START OR A HARD START CONDITION.
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MODEL 2011-2014 F-150. *PE UPDATED 8/1/14. SEE SB 14-0077. *PE
2011-2014 F-150 HAS RAW FUEL SMELL FROM THE ENGINE OIL/OIL LEVEL OVERFILL.
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*LJ
FORD: A RAW ODOR OF FUEL IS COMING FROM ENGINE OIL AND/OR AN ENGINE OIL LEVEL INDICATION OF OVERFULL.
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MODEL 2011-2014 F-150. *PE
FORD: AFTER EXTENDED OPERATING AT HIGHWAY SPEEDS, IN HIGH HUMIDITY OR DAMP CONDITIONS, VEHICLE WILL EXPERIENCE AN...
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INTERMITTENT STUMBLE AND/OR MISFIRE ON HARD ACCELERATION. MODEL 2013-2014 F-150. *PE
Electrical
16 bulletinsThis article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application.
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Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended.
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It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit...
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grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt...
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battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen.
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This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
This article supersedes TSB 20-2028 to update the description of Labor Operation D.
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Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN...
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Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent...
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grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent...
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grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to...
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replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement.
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This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs).
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The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
LINCOLN/FORD: DUE TO ABNORMALLY LOW VOLTAGE BATTERY OR COLD AMBIENT TEMPERATURES, INTERMITTENTLY, THE AUDIO OUTPUT...
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WOULD FAIL, AFTER VEHICLE HAS BEEN STARTED. MODEL 2013-14 EDGE, EXPLORER, F150, MKX. *PE
FORD: DUE TO AN AFTERMARKET POWERTRAIN CONTROL MODULE (PCM) SOFTWARE PROGRAM INSTALLED, NON-FORD, MALFUNCTION INDICATOR...
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LAMP (MIL) WILL COME ON, WITH SEVERAL DIAGNOSTIC TROUBLE CODES (DTCS) P00C2, P0340. MODEL 2013-2014 F-150. *PE
FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING...
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IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. *PE
FORD: THE TORCA*CLAMP, THAT SECURES TWO CATALYST PIPES, REQUIRES REPLACEMENT DUE TO REPEATED STRETCHING AND NO LONGER...
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PROVIDE NECESSARY CLAMPING FORCE SEALING EXHAUST JOINT. MODEL 2010-2014 F-150. *PE
Body & Paint
9 bulletinsThis article supersedes TSB 19-2026 to update the vehicle model years affected.
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Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface.
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This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns...
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appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns...
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appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
SOME 2012-2014 F-150 VEHICLES EQUIPPED WITH AN OVERHEAD CONSOLE MAY EXHIBIT A HEADLINER SAGGING CONCERN ALONG THE WINDSHIELD AND/OR REAR WINDOW GLASS.
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FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SOME 2009-2014 F-150 VEHICLES THAT REQUIRE REPLACEMENT OF THE LOWER ROCKER PANEL AND/OR CAB CORNERS NO LONGER NEED THE...
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ENTIRE DOOR FRAME/OPENING PANEL (211A10/1) REPLACED. A NEW LOWER LEVEL SERVICE ROCKER PATCH PANEL(211A80/1) IS NOW AVAILABLE TO ORDER.
FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION.
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PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA
FORD: DUE TO IMPROPER CONNECTION OF CONNECTOR C4000, REAR CAMERA IS INOPERATIVE AFTER REPAIR TO TAILGATE OR SPRAY IN BEDLINER INSTALLATION.
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MODEL 2011-14 F-150. *PE
FORD: THE ROOF OPENING PANEL FRAME ASSEMBLY NEED REPLACING DUE TO AN ISSUE WITH SUNROOF BINDING ON SOME TRUCKS.
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MODEL 2013-2014 F150. *PE
Brakes
6 bulletinsFord and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad...
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systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
All accessory stick-on keyless entry keypads come with a wallet card containing the master code.
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If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE).
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The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE).
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The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
FORD: ON SOME TRUCKS, THERE IS NOISE (CHIRP, CLUNK, BOOM) COMING FROM RIGHT FRONT REAR SHOCK ABSORBER, WHEN TRAVELING...
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OVER SHARP, SMALL BUMPS (POTHOLES, FROST HEAVES OR EXPANSION JOINTS, AND MORE APPARENT DURING COLD TEMPERATURES. MODEL 2010-2014 F-150. *PE
FORD: ON SOME VEHICLES, FLUID IS PRESENT ON SHOCK ABSORBER SHAFT TO BODY INTERFACE OR THERE IS WETNESS AT REAR...
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RESERVOIR SNAP RING AND NO REPLACEMENT SHOULD OCCUR, SINCE SHOCK WEEPAGE IS NORMAL. MODEL 2010-2014 F-150 RAPTOR. *PE
Transmission
6 bulletinsWhile performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on...
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backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
Some 2013-2018 F-150 vehicles equipped with electronic shift on-the-fly (ESOF) 4-wheel drive (4WD) may exhibit an...
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intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. ESOF can be identified as it does not have a 4WD AUTO (4A) position on the mode selector switch (MSS). This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
Some 2013-2018 F-150 vehicles equipped with Electronic Shift On-The-Fly (ESOF) 4-wheel drive (4WD) may exhibit an...
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intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
LINCOLN/FORD: EACH AND EVERY TIME SHIFTING FROM PARK TO DRIVE OR REVERSE, A BUZZING OR GROWLING NOISE IS HEARD FROM...
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TRANSMISSION AFTER BEING PARKED THEN RESTARTED. MODEL 2013-14 EXPEDITION, F-150, MUSTANG, NAVIGATOR. *PE
FORD: PROVIDED INFORMATION REGARDING THE DOWNSHIFTING OF 5-3, ON SOME VEHICLES, EXHIBITING A TRANSMISSION SQUAWKING NOISE.
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*PE
LINCOLN/FORD: AFTER VEHICLE/TRUCK HAS BEEN PARKED SEVERAL HOURS, THERE IS A DELAYED ENGAGEMENT OF PARK TO FORWARD OR...
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REVERSE TRANSMISSION ON INITIAL START UP. MODEL 2011-2014 EXPEDITION, MUSTANG, F-150, NAVIGATOR. *PE
Other
5 bulletinsThis SKU is an Oil Dipstick.
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The customer communication requested return of unsold inventory to inspect the dipstick tube. The dipstick tube inner diameter may be small enough that it prevents installation of the OE dipstick.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
FORD/LINCOLN: THERE WILL BE 2 NEW PIECE RECEIVER DRYER DESICCANT BAG THAT WILL REPLACE 1 PIECE RECEIVER DRY CARTRIDGE,...
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WHICH ARE INTERCHANGABLE, FULLY, DO NOT AFFECT FORM, FIT, OR FUNCTION. MODEL 2011-14 F-SUPER DUTY, 2009-14 F150, 2007-14 EXPEDITION/NAVIGATOR. *PE
LINCOLN/FORD: ON SOME VEHICLES AND TRUCKS, THERE IS A POPPING, SQUEALING, BINDING OR GRINDING NOISE COME FROM POWER...
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SEATS WHEN MOVING BACKWARDS OR FORWARD. MODEL 2009-2015 F-150, TAURUS, FLEX, MKT, MKS, F-SUPER DUTY, EXPLORER. *PE
FORD: SOME TRUCKS WILL EXPERIENCE A NO OR HARD START CONDITION IF WEATHER IS BELOW -15 CELSIUS, 0 FAHRENHEIT.
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MODEL 2011-2014 F-150. *PE
Infotainment
4 bulletinsTouchscreen navigation system - arabic language - blank screen
Online automotive service information system for April 2016-AM/FM/CD or sync with a 4.2 inch screen may exhibit a blank...
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screen and no a;udio after a crank event.
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying...
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original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1
Fuel System
4 bulletinsSome 2003-2020 Expedition/Navigator and 2006-2020 F-150 vehicles equipped with TOD transfer cases may exhibit...
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grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure steps to remove and cap the vacuum supply line.
Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with four wheel drive (4WD) may exhibit an intermittent...
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grinding noise while driving in two wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to replace the worn vacuum and/or IWE components.
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink.
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As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
2012-2015 F150, EXPEDITION AND NAVIGATOR: ALL REQUIRE INTEGRATED WHEEL END (IWE) REPLACEMENT.
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SERVICE KIT HAS ALL PARTS REQUIRED FOR REPLACEMENT *CN
Pre-Delivery & Maintenance
2 bulletinsSome 2013-2018 F-150/Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode.
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Follow the Service Procedure steps to correct the condition.
FORD 2013-2015 F-150 EXPEDITION, NAVIGATOR, AND TRANSIT - SERVICE INFORMATION REGARDING 3.5L GTDI POPPING SOUND ON COLD STARTUP.
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*LJ
HVAC & Climate
2 bulletinsFORD 2009-2014 F150: SERVICE INFORMATION REGARDING , DAMAGED 4X4 FRONT PINION BEARING DAMAGE IS NOTED DURING THE REPAIR...
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OF THE FRONT AXLE ON 2009-2014 F150 VEHICLES UNITS OPERATED IN SEVERE COLD CLIMATES. *LJ
FORD: WHILE REPAIRING THE FRONT AXLE, DAMAGE TO PINION BEARING IS NOTED AFTER OPERATING IN SEVERE COLD CLIMATES.
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MODEL 2009-2014 F-150. *PE
Software & Calibration
1 bulletinHarvest Program 25H05 Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program
Tires & Wheels
1 bulletinSome 2013-2018 F-150/Expedition/Navigator 4x4 vehicles may exhibit an intermittent grinding noise coming from the right...
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front or left front wheel area while accelerating in 2WD mode. Refer to the Workshop Manual (WSM), Section 308-07, Diagnosis and Testing Symptom Chart - NVH > The front axle makes noise in 2H mode only and generally under heavy throttle.
Air Bags & Safety
1 bulletinSome vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or...
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exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
Steering
1 bulletinSOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES.
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THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
Suspension
1 bulletinSOME 2004-2014 F-150 AND 2006-2008 MARK LT VEHICLES EQUIPPED WITH FOUR-WHEEL DRIVE (4WD) MAY EXHIBIT NOISY OR ENGAGED...
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FRONT HUBS WHEN OPERATING IN TWO-WHEEL DRIVE (2WD) MODE. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
Lighting
1 bulletinFORD: ON LIGHT ACCELERATION FROM A STOP, THERE WOULD BE AN INTERMITTENT CLICK OR SNAP TYPE NOISE COMING FROM REAR AXLE, EITHER IN DRIVE OR REVERSE.
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MODEL 2011-2014 F-150. *PE