2020 Ford Escape TSBs

with diagnostic trouble code (DTC) P04CA stored in the powertrain control module (PCM). This may be due to an open circuit on circuit SBB05 and/or a damaged splice S133. Before performing the pinpoint test for P04CA in Workshop Manual (WSM), Section 310-00, inspect circuit SBB05 and splice S133 for damage such as an open circuit. Repair as necessary. Refer to Wiring Diagram, Cell 005. If no damage is found, refer to WSM, Section 310-00 for normal diagnostics. For claiming use causal 14290 and labor operations 12650D, 12650D45, and 12650D45WR.

8F35 Transmission Upstream Catalytic Converter Replacement, If Required

One-Time Catalytic Converter Replacement, If Required

Duty/Ranger/Transit/E-Series, 2021-2025 Bronco, and 2022-2025 Maverick vehicles may require an engine cooling system flush to be performed for various concerns. Workshop Manual (WSM), Section 303-03 has been updated to eliminate the need to remove and install the radiator assembly to perform a radiator flush.

Some of the vehicles listed in the Model statement above may exhibit a rattle noise on cold start up only when the engine is running

exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color, this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission fluid cooler assembly.

vehicles equipped with a 2.0L engine built on or before 28-Feb-2022, 2020-2022 Escape/Corsair vehicles equipped with 1.5L/2.0L/2.3L engines built on or before 30-Apr-2022, 2020-2022 Escape vehicles equipped with 2.5L FHEV powertrain built on or before 31-Mar-2022 may exhibit a chatter/shudder during low speed turning events.

With 2.5L HEV/PHEV Engine Long Block Replacement In some of the affected vehicles, after safety recall 23S27 has been performed, the Malfunction Indicator Light (MIL) may illuminate and store Diagnostic Trouble Codes (DTCs) P1061 and/or P032F. This could be due to a faulty connecting rod bearing that was detected by the Powertrain Control Module (PCM).

Some 2021-2023 Bronco Sport vehicles equipped with a 1.5L engine built on or before 30-Nov-2022, 2021-2022 Bronco Sport vehicles equipped with a 2.0L engine built on or before 28-Feb-2022, 2020-2022 Escape/Corsair vehicles equipped with 1.5L/2.0L/2.3L engines built on or before 30-Apr-2022, 2020-2022 Escape vehicles equipped with 2.5L full hybrid electric vehicle (FHEV) powertrain built on or before 31-Mar-2022 may exhibit a chatter/shudder during low speed turning events. This may be due to contamination of the rear drive unit (RDU) fluid through the RDU vent hose. To correct the condition, follow the Service Procedure to replace the RDU vent hose.

FHEV vehicles may exhibit an illuminated MIL with DTC P237F and/or P2C23 stored in the powertrain control module (PCM) and no affect on drivability. This may be due to seal damage, corrosion and/or water intrusion in the exhaust coolant temperature (ECT) sensors 3 and/or 4 connector. Visual inspection should be completed on ECT3 and ECT4 sensors and mating connections for seal damage, water intrusion, and corrosion. If seal damage, water intrusion or corrosion is present, repair per cell 5 of the Wiring Diagram, then apply Motorcraft XG-12 Electrical Grease to the female/vehicle side of the harness. This inspection of ECT3 and ECT4 sensors should be completed prior to starting the appropriate pinpoint test in Section 303-03 of the Workshop Manual (WSM). If DTCs P237F and/or P2C23 do not return, no further action is necessary and the replacement of the entire exhaust heat exchanger assembly is not required. If P237F and/or P2C23 returns, follow the pinpoint test in Section 303-03 of the WSM for further diagnostics.

(R) in cold weather and/or high humidity. Ford is aware of the concern and this condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected by the 4th quarter of 2024. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24

refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Addinf owner letters. First part submitted 01/02/24

Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing

Ecoboost engine and a 8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0420 stored in the powertrain control module (PCM). This may be due to the catalytic converter. To correct this condition, follow the Service Procedure to replace the catalytic converter.

exhibit a hard, stiff, and/or difficult to turn condition due to a lack of power steering assist during engine start-up with U3000 diagnostic trouble codes (DTCs) stored in the PSCM. Using the latest version of Ford Diagnosis and Repair System (FDRS) tool, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. After PSCM reset, perform an ignition cycle. Update the PSCM to the latest software level using FDRS tool. If the U3000 DTC returns, continue with diagnostics and repair direction using Workshop Manual (WSM), Section 211-02 > Power Steering > Diagnosis and Testing. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

and/or boom noise while driving in gears 5-8 at approximately 1500 engine revolutions per minute (RPM). This may be felt more when the engine is under a light to moderate load. A vibration and/or boom noise could be generated from the firing frequency of the 3 cylinders or when cylinder deactivation occurs and the engine is running on 2 cylinders. This condition is more noticeable when the vehicle is driven in ECO mode. This mode was designed to deliver maximum fuel efficiency and increase the driving range.

Replacement of High-Pressure Fuel Injectors

Engine Vehicle Emissions Control Information Label Update Owner Letters

exhibit a hard, stiff, and/or difficult to turn condition due to a lack of power steering assist during engine start-up with U3000 diagnostic trouble codes (DTCs) stored in the PSCM. Using the latest version of Ford Diagnosis and Repair System (FDRS) tool, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. After PSCM reset, perform an ignition cycle. Update the PSCM to the latest software level using FDRS tool. If the U3000 DTC returns, continue with diagnostics and repair direction using Workshop Manual (WSM), Section 211-02 > Power Steering > Diagnosis and Testing. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

EcoBoost Engine Vehicle Emissions Control Information Label Update

difficult to turn condition due to a lack of power steering assist during engine start-up with various U3000 diagnostic trouble codes (DTCs) and/or U3000:66. To correct this condition, using the latest version of Ford Diagnosis and Repair System (FDRS) tool, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. After PSCM reset, perform an ignition cycle. Update the PSCM to the latest software level using (FDRS) tool. If DTCs U3000 returns, continue with diagnostics and repair direction using Workshop Manual (WSM), Section 211-02 > Power Steering > Diagnosis and Testing. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

2021-2022 Bronco Sport vehicles may exhibit an intermittent no crank/no start condition and/or an intermittent blank instrument panel cluster (IPC)/SYNC touchscreen. This may be due to the software in the gateway module (GWM). To correct the condition, reprogram the GWM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14F642 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

exhibit an illuminated AWD warning indicator or fault message with diagnostic trouble code (DTC) C0095:71/:19 stored in the all wheel drive (AWD) module. Some 2021-2022 Bronco Sport 2.0L may exhibit an illuminated AWD warning indicator or fault message with DTC C05D9:71, C05E8:71, C05D8:19 and/or C05E7:19 stored in the AWD module. This may be due to a rear drive unit (RDU) motor magnet ring misalignment. RDU assembly replacement is no longer required. To correct the condition, replace the RDU motor which is now available separately for service. Refer to Workshop Manual, Section 205-02 for diagnosis and repair procedures. For claiming use causal part 4C210 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

2021-2022 Bronco Sport vehicles may exhibit a communication fault with emissions inspection equipment. This may be due to the software in the gateway module (GWM). To correct this condition, reprogram the GWM to latest software level using the appropriate Ford diagnostic scan tool. Use causal part 14F642 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.

exhibit an idle surge and/or rough idle with high temperature in the catalytic convertor and sulfur odor in the cab. This may be due to the software installed in the powertrain control module (PCM). This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently developing a software update that is expected in the last week of March 2022. Once the software update is available, contact the customer and schedule a follow-up appointment for repair. Monitor OASIS for updates.

This noise may be more prevalent in cold weather conditions, typically at or below 0C (32F). This may be due to the software in the secondary on-board diagnostic control module C (SOBDMC) and on some vehicles also from the flywheel damper assembly. To correct this condition, follow the Service Procedure steps to reprogram the SOBDMC and if necessary replace the flywheel damper assembly.

ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the eninge and a "Stop Safely Now" message appearing in the instrument cluster.

Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.

EcoBoost or 2.3L EcoBoost may exhibit a lack of power with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P02AB, P0243, P0299, P25B3, P25B4, P2AB7, P2AB8 and/or P2AB9. This may be due to an inoperative wastegate actuator, missing wastegate actuator e-clip or non-visible damage to the actuator rod. If the diagnostic procedures lead to replacement of the turbocharger assembly, note that a lower level service component has been released K2GZ-9G488-B for Edge/Nautilus/Escape/Corsair/Bronco Sport for service to replace the actuator, actuator rod and both e-clips instead of a complete turbocharger assembly. When replacing the wastegate actuator, it is required to replace all parts included in the service kit.

malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P3402. This may be due to the cylinder 1 deactivation solenoid. To correct this condition, replace the cylinder deactivation solenoid with service part number H6BZ-6H082-A. DTC P0299 may also be present. Diagnose P3402 first, then determine if DTC P0299 returns and follow normal Workshop Manual (WSM) procedures as necessary.

affected vehicles, it may be possible that the TMAP (Temperature Manifold Absolute Pressure) sensor may ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the engine and a Stop Safely Now message appearing in the instrument cluster

Bronco, Bronco Sport, Edge, Nautilus, F-150, Mustang; 2019-2022 Transit Connect; 2020-2022 Aviator, F-Super Duty; and 2022 Maverick vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0496, P0456, P0455, P04F0, and/or P0451. Ford has tested returned EVAP canister purge valves and found them to be fully functional. Prior to replacing the canister purge valve or other EVAP components, perform the following tests using the Ford Diagnosis and Repair System (FDRS) Scan Tool: Full System EVAP Leak Test - FDRS Location: TOOLBOX > PCM > PCM - Evap Emissions System Test and the EVAP Purge Valve Leak Test - FDRS Location: TOOLBOX > PCM > Evap Emission System Toolbox > CPV Check.

Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.

2.0L/2.3L EcoBoost may exhibit a lack of power with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P02AB, P0243, P0299, P1464, P25B3, P25B4, P2AB7, P2AB8 and/or P2AB9. This may be due to an inoperative wastegate actuator, missing wastegate actuator e-clip or non-visible damage to the actuator rod. A lower level service component has been released, K2GZ-9G488-B for Edge/Nautilus/Escape/Corsair/Bronco Sport vehicles and LB5Z-9G488-B for Explorer/Ranger vehicles, for service to replace the actuator, actuator rod and both e-clips. When replacing the wastegate actuator, it is important to replace all parts in the service kit. Turbocharger replacement is not necessary to correct the condition.

This feature automatically adjusts airflow in the cabin to prevent the windshield from fogging up and may be perceived by customers as irregular climate control functionality. To reduce fogging, the EWAFS functions include: the air condition (A/C) button may turn on and off automatically, recirculated air may turn off automatically in all air modes except MAX A/C, recirculated air may also turn on and off automatically in various airflow modes in order to improve heating or cooling efficiency, and in auto climate control, high humidity conditions may automatically engage A/C compressor, increase blower motor speed and/or direct more air to windshield. Continue to monitor the Workshop Manual (WSM) for EWAFS updates.

8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0766 stored in the powertrain control module (PCM) and/or intermittent no reverse engagement concerns. This may be due to contamination in the main control valve body separator plate orifice. To correct the condition, follow the Service Procedure steps to clean the contamination from the main control plate.

exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.

and/or boom noise while driving in gears 5-8 at approximately 1500 engine revolutions per minute (RPM). This may be felt more when the engine is under a light to moderate load. A vibration and/or boom noise could be generated from the firing frequency of the 3 cylinders or when cylinder deactivation occurs and the engine is running on 2 cylinders. Compare to a like vehicle before attempting to diagnose as this condition may be characteristic. Setting the vehicle's drive mode to SPORT may eliminate the condition by changing the shift points of the transmission. Refer to the Owner's Manual for information on drive mode control and how to select them.

equipped with 2.0L and 2.3L EcoBoost engines may exhibit a light to moderate ticking type noise at idle (600-700 RPM). The noise is usually more prominent in the area of the high-pressure fuel pump, located on the top of the engine just behind the number 4 ignition coil. This noise is not detrimental to engine function and has no short or long-term effects on engine durability. This an operating characteristic of these engines and no repairs should be attempted.

phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then off, the privacy setting in the SYNC touchscreen can temporarily alleviate the concern. Engineering is currently investigating this concern and will be releasing a service fix in early July 2021. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. Monitor OASIS for updates.

while using a factory equipped charge cord/Electric Vehicle Service Equipment (EVSE). To assist engineering, if published diagnostics leads to EVSE replacement, video record the EVSE indicator LEDs when the fault condition is present. Record the entire sequence if an indicator flash sequence occurs. Submit a Global Concern Report (GCR) and attach the video using the Report a Vehicle Concern link at the bottom of OASIS. The following formats are supported: 3GP,ASF,WMV,AVI,MP4,MPG,MPEG,MOV and not exceed 25 Mb max file size. Document the EVSE Indicator colors and flash pattern in the Warranty Claim.

This noise may be more prevalent in cold weather conditions, typically at or below 0C (32F). This may be due to the software in the secondary on-board diagnostic control module C (SOBDMC). To correct this condition, follow the Service Procedure steps to reprogram the SOBDMC.

malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04DB stored in the powertrain control module (PCM). This may be due to various strategies within the PCM software. To correct the condition, follow the Service Procedure steps to replace the crankcase ventilation tube assembly and reprogram the PCM.

into PARK uncommanded during a start/stop event or stay in neutral event with the engine off. There will also be an illuminated powertrain malfunction (wrench) indicator and diagnostic trouble code (DTC) P288B stored in the powertrain control module (PCM). This may be due to various strategies within the PCM software. To correct the condition, follow the Service Procedure to reprogram the PCM.

start up when only when engine is running. This noise may be more prevalent in cold weather conditions, typically at or below 0C (32F). Engineering is currently working to resolve this issue. Inform customers that Ford is working on a calibration release for end of April 2021. In the interim, let the customer know that the vehicle is safe to drive, and schedule a follow-up appointment with the customer for late April. Once the solution becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates. Transmission replacement may not correct this concern.

enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.

before 07-Aug-2020 may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electric selectable one-way clutch (SOWC), causing the internal lever of the electric SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electric SOWC and the fluid filter.

break and move out of position. A dislocated valve plunger may lead to the driver experiencing any of the following symptoms: Hard brake pedal, over-braking condition, and if certain other conditions are present, longer brake pedal travel with an incremental increase in stopping distance that would be accompanied by a red brake warning indicator lamp on the instrument panel cluster

EcoBoost may exhibit a lack of power with an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P02AB, P0243, P0299, P1464, P25B3, P25B4, P2AB7, P2AB8 and/or P2AB9. This may be due to a missing wastegate actuator e-clip. A lower level service component has been released, K2GZ-9G488-B for Edge/Nautilus/Escape/Corsair vehicles and LB5Z-9G488-B for Explorer/Ranger vehicles, for service to replace the actuator, actuator rod and both e-clips. Turbocharger replacement is not necessary for missing wastegate actuator e-clips.

Some 2020 Escape vehicles equipped with a 1.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04DB stored in the powertrain control module (PCM). To correct the condition, follow the Service Procedure steps to replace the crankcase ventilation tube assembly and reprogram the PCM.

Some 2020 Escape front-wheel drive (FWD) vehicles equipped with a 1.5L EcoBoost engine and an 8F24 transmission built on 09-Jun-2020 and through 17-Dec-2020 may exhibit a harsh engagement into DRIVE and/or harsh 6-5 or 4-3 downshifts. This may be due to various strategies within the powertrain control module (PCM) software. To correct the condition, follow the Service Procedure to reprogram the PCM.

(MIL) with diagnostic trouble code (DTC) P04DB stored in the powertrain control module (PCM). To correct the condition, follow the Service Procedure steps to replace the crankcase ventilation tube assembly and reprogram the PCM.

This noise may be more prevalent in cold weather conditions, typically at or below 0C (32F). Engineering is currently working to resolve this issue. Inform customers that Ford is working on a solution expected in January. In the interim, let the customer know that the vehicle is safe to drive, and schedule a follow-up appointment with the customer for late January. Once the solution becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates. Transmission replacement may not correct this concern.

2.3L EcoBoost engines may exhibit a light to moderate ticking type noise at idle (600-700 RPM). The noise is usually more prominent in the area of the high-pressure fuel pump, located on the top of the engine just behind the number 4 ignition coil. This noise is not detrimental to engine function and has no short or long-term effects on engine durability. This an operating characteristic of these engines and no repairs should be attempted.

This may be more noticeable when the engine is running. This may be due to the glass panel adjustment. To correct the condition, follow the Service Procedure steps to adjust the roof opening panel glass.

09-Jun-2020 and through 02-Oct-2020 may exhibit a harsh engagement into DRIVE and/or harsh 6-5 or 4-3 downshifts. This may be due to various strategies within the powertrain control module (PCM) software. To correct the condition, follow the Service Procedure to reprogram the PCM.

enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.

authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will not resolve this condition. Engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.

This may be due to the engine mounts. To correct the condition, follow the Service Procedure steps to replace the engine mounts and perform the engine mount neutralization procedure.

driving in gears 5-8 at approximately 1500 engine revolutions per minute (RPM). This may be felt more when the engine is under a light to moderate load. A vibration and/or boom noise could be generated from the firing frequency of the 3 cylinders or when cylinder deactivation occurs and the engine is running on 2 cylinders. Compare to a like vehicle before attempting to diagnose as this condition may be characteristic. Setting the vehicle's drive mode to SPORT may eliminate the condition by changing the shift points of the transmission. Refer to the Owner's Manual for information on drive mode control and how to select them.

vehicles equipped with 2.0L/2.3L EcoBoost engine and built on or before 18-Mar-2020 may exhibit a slow fuel fill and/or spit back during refueling. This may be due to the software in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.

trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently working on a solution for this condition, which is expected to be available in July. Please monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P04DB in the powertrain control module (PCM). If this DTC is retrieved with other DTCs, diagnose those first. Engineering data has confirmed that DTC P04DB is typically a green engine and/or low mileage concern that will not repeat if a crankcase ventilation system concern is not present. Inspect the crankcase ventilation tube at the rear air intake system connection for a partial disconnect. If the crankcase ventilation tube is not disconnected and no concern is identified after performing Powertrain Control and Emission Diagnosis (PC/ED) Manual pinpoint test HG, clear the DTC using the appropriate Ford scan tool and return the vehicle to the customer.

engine may exhibit slow fuel fill, premature shut off, and/or spit back during refueling. This may be due to the interface between the fuel nozzle and the fuel tank filler pipe. When refueling, advise customers to make sure to rotate the fuel nozzle 30 degrees in either direction, retract the fuel nozzle slightly within the capless filler inlet, and/or use a different refueling pump. Engineering is currently working on a solution for this condition, which is expected to be available in the fourth quarter of 2020. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

Unplugging the PSCM is no longer required as new FDRS service function is available. In some of the affected vehicles, the customer may experience limited powertrain acceleration and speed along with a Stop Safely Now message and a check engine light displayed in the instrument cluster. Diagnostic Trouble Codes (DTCs) P0340 and P1A0C may be present in the Powertrain Control Module (PCM). This is due to crankshaft and camshaft signal quality during start up, resulting in incorrect synchronization and the inability of the engine to produce the requested torque. SERVICE

Stop Safely Now message and a check engine light displayed in the instrument cluster. Diagnostic Trouble Codes (DTCs) P0340 and P1A0C may be present in the Powertrain Control Module (PCM). This is due to crankshaft and camshaft signal quality during start up, resulting in incorrect synchronization and the inability of the engine to produce the requested torque.

exhibit a fuel gauge that does not move and/or diagnostic trouble code (DTC) P144F in the powertrain control module (PCM). This may be due to the fuel tank assembly. To correct the condition, follow the Service Procedure steps to replace the fuel tank.

Stop Safely Now message and a check engine light displayed in the instrument cluster. Diagnostic Trouble Codes (DTCs) P0340 and P1A0C may be present in the Powertrain Control Module (PCM). This is due to crankshaft and camshaft signal quality during start up, resulting in incorrect synchronization and the inability of the engine to produce the requested torque.

exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0766 stored in the powertrain control module (PCM) and/or intermittent no reverse engagement concerns. This may be due to contamination in the main control valve body separator plate orifice. To correct the condition, follow the Service Procedure steps to clean the contamination from the main control plate.

smoke from the tailpipe, an over temperature warning in the instrument panel cluster (IPC), external coolant leaking, and/or illuminated MIL with DTCs P0217, P0401, P1026, P1285, P1299, P2196 or P2467 stored in the PCM. This may be due to an EGR Cooler that is leaking coolant into the engine intake and exhaust system. The EGR cooler should be inspected first to detect the presence of any internal leaks by a visual inspection and a pressure test as defined in the Workshop Manual (WSM). If any coolant is found leaking from the coolant chamber into the exhaust chamber, replace the EGR cooler. If no issues are detected with the EGR cooler, continue repair diagnosis using standard diagnostic procedures as defined in the WSM.

App Lincoln App including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.

inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.

rust, scratches, curb strikes, road debris, or other minor damage. Section 414-03A of the Workshop Manual (WSM) has recently been updated to improve diagnostics for such damage and provides a list of low-level serviceable components for instances where replacement of the high voltage battery assembly is not warranted. Refer to WSM, Section 414-03A High Voltage Battery, Mounting and Cables > Diagnosis and Testing > High Voltage Battery Minor Damage Inspection. The Ford New Vehicle Limited Warranty covers manufacturing defects resulting from a defect in factory supplied materials or workmanship. Please refer to the Warranty section WHAT IS NOT COVERED, which includes curb strikes and accidents.

display screen at start-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus (USB) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, start the vehicle and wait for the center display screen to boot up past the start-up animation and display the home screen, then reconnect the phone using the USB cable. If the concern persists after this procedure, follow normal Workshop Manual diagnostics for a blank screen concern.

vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the powertrain control module (PCM). This may be due to an evaporative emission system concern or may also be caused by the customer overfilling the fuel tank. If this condition occurs, perform normal diagnosis per Workshop Manual (WSM) Section, 303-13 and repair as necessary. Inform the customer that the condition may have been caused by overfilling of the fuel tank and to not top-off the fuel tank when the fuel pump nozzle automatically shuts off for the first time. Refer the customer to the Fuel and Refueling section of their Owner Manual for additional information.

2024-2025 Nautilus vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2450:00 stored in the powertrain control module (PCM). This may be due to an evaporative emission system concern or may also be caused by the customer overfilling the fuel tank. If this condition occurs, perform normal diagnosis per Workshop Manual (WSM) Section, 303-13 and repair as necessary. Inform the customer that the condition may have been caused by overfilling of the fuel tank and to not top-off the fuel tank when the fuel pump nozzle automatically shuts off for the first time. Refer the customer to the Fuel and Refueling section of their Owner Manual for additional information.

may illuminate and store Diagnostic Trouble Codes (DTCs) P1061 and/or P032F. This could be due to a faulty connecting rod bearing that was detected by the Powertrain Control Module (PCM). Reason for supplement: labor allowances/program term updates

toggle button in the Connectivity setting menu grayed out with an inability to switch it off.

hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger.

the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.

concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software

using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.

using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.

panel cluster (IPC) and/or audio front control module (ACM). This DTC will not cause observable conditions or warning indicators for the customer. If this DTC is detected during pre-delivery inspection (PDI) or while diagnosing unrelated conditions, it should be disregarded.

FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.

FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

(FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the Technician to verify the low voltage connections, when no actual fault is present. The technician will need to delete the WiFi connection from the xRC-3365 so it will not automatically reconnect and adjust the date. Next go to Settings>Shop Information>Date/Time Settings and change the date prior to May 1, 2023 and stay off the internet so it will not auto correct itself. Press and hold the power button until the tool turns off. Then turn the xRC-3365 back on and attempt the rescue charge.

10 minutes or more with diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. To correct this condition, replace the headlamp switch (service base PN: 11654). Refer Workshop Manual, Section 417-01.

It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

may exhibit a concern of the audio inoperative, no sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option

Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

metric to imperial and/or the power liftgate enable/disable menu in the center stack display greyed out and/or FordPass Electrical System Fault message with DTC U0594 stored in the IPC. This may be due to the software in the IPC. To correct the condition, reprogram the IPC to the latest software level using Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

FordPass or LincolnWay App message notification indicating deep sleep mode and connectivity is temporarily unavailable while the vehicle is plugged in during high voltage battery charging. The vehicle may also exhibit an inoperative remote start feature and/or lock and unlock functionality. This may be due to the software in the telematics control unit (TCU). To correct this condition, follow the Service Procedure to reprogram the TCU.

inoperative driver door window control switch (windows inoperative, mirror control unresponsive, etc.). Diagnostic trouble code (DTC) B1088:87 may be present in the driver door module (DDM). This may be due to the software in the DDM. To correct the condition, reprogram the DDM with the latest software level of the Ford Diagnosis and Repair System (FDRS). After reprogramming the DDM, run the DDM configuration application and perform a window learn routine via FDRS. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

intermittently open when using the hands-free kicking motion. This may be due to the body control module (BCM) and the hands-free liftgate module. To correct the condition, follow the Service Procedure steps to reprogram the BCM and replace the hands-free liftgate module.

This may be due to the software in the gateway module. To correct this condition, reprogram the gateway module to latest software level using the appropriate Ford diagnostic scan tool. Use causal part 14F642 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.

Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

This may be due to the side obstacle detection right (SODR) and side obstacle detection left (SODL) control module mounting brackets and configuration. To correct the condition, follow the Service Procedure to replace the mounting brackets and configure the modules.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

may exhibit a no-start with a Stop Safely Now warning message in the instrument panel cluster (IPC). The vehicle may have one or more of the following DTCs P0A23, P0A6F, P0A72, P0A75, P0A71, P0A74, P0A77, P0DFA, P06B1, P0A47, P1A0E set by the secondary on-board diagnostic module C (SOBDMC) or secondary on-board diagnostic module B (SOBDMB). This may be due to a drop in the 12-volt circuit. These DTCs will often occur at vehicle key-on and may be difficult to reproduce. Before replacement of the SOBDMC or SOBDMB, diagnose any low voltage DTCs (P0562, U3003) in other modules in the 12V system. If low voltage (less than 10V) is observed in these DTCs snapshot, diagnose the 12v system first. Refer to Workshop Manual (WSM), Section 418-00.

symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

This may be caused by a partial restriction in the rubber portion of the 19A834 A/C line, found in WSM Section 412, Removal and Installation, Condenser Outlet Line. The evap temp sensor PID will generally read too warm due to its location toward the left hand end of the evaporator. First check system is properly charged with refrigerant. If so, and the concern is present, measure the temperature of the metal line before and after the rubber portion with a temperature gun. A difference of more than 3 degC (5.4 deg F) is likely due to a restriction present in the rubber portion and the 19A834 line must be replaced. Refer to WSM, Section 412. For claiming use casual part number 19A834 and applicable labor times found in the SLTS Manual.

This DTC is set when a battery charger is installed on the vehicle and the ignition is cycled ON. For vehicles that set this DTC due to the use of a battery charger, the DTC can be cleared and power steering assist restored without replacement of the PSCM. Using the FDRS, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition. Reprogram the PSCM using the latest version of FDRS. It is not recommended that a battery charger be installed and running on the vehicle when the ignition is cycled. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

When this transistor fails the vehicle will remain in either AWD or 2WD and not transition between the drive states. This can cause the wrench light to illuminate in the instrument cluster.

Escape/Explorer/SuperDuty/Transit/Aviator/Corsair, 2021 Bronco Sport/F-150/Mustang/Mach-E the Workshop Manual (WSM) diagnostics may direct to replace a module on vehicles that use Ford Diagnosis and Repair System (FDRS). First, an FDRS session must be created on the vehicle prior to removing the faulted module. Once the session is started, run the Programmable Module Installation and replace the module only when instructed by FDRS. Installing a new module prior to starting a scan tool session may result in incomplete module configuration with DTCs U2100, U2101 and/or U2200. Once a session has been started, continue to follow normal WSM procedures to repair the vehicle.

illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P00FE, P0456, P0455 and a fuel gauge that never indicates full after a refueling event (only reads approximately 90%). This may be due to the calibration in the powertrain control module (PCM) being configured for an L-tank instead of a saddle tank. To correct the condition, follow the Service Procedure to reprogram the PCM.

indicator lamp (MIL) with diagnostic trouble code (DTC) P1A0C stored in the powertrain control module (PCM) and exhibit a Stop Safely Now message in the instrument panel cluster (IPC). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.

may exhibit an illuminated TPMS lamp in the instrument panel cluster (IPC). TPMS sensor replacement will not resolve this condition due to internal components of the body control module (BCM). If tire pressure is set to placard and diagnosis leads to TPMS sensor replacement, replace the BCM. Because of part constraints, dealers may experience situational short-term backorders. Refer to Workshop Manual (WSM), Section 419-10. For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

This may be due to the vehicle not being operated for an extended length of time or from a crank/no-start condition. If the HVB is discharged, refer to the applicable GSB and Workshop Manual section to confirm if off-board charging is required. Note that the voltages in the GSB do not apply to 2020 Escape and Explorer. Using the appropriate Ford scan tool, monitor PID values: HVBAT_V on 2020 Escape (at least 90V, but less than 165V)and 2020 Explorer HVBAT_V (at least 114V, but less than 210V). For both vehicles, HEV_BAT_MIN_V should be greater than 1.45V, and HEV_BAT_VAR_V less than 2.5V. If the values are within limits and the HVB is suitable for a rescue charge, contact the Technical Assistance Center to request a high voltage charger.

pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force-close and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

This may be due to the current level SYNC software installed. To correct this condition, program the SYNC module. Refer to Workshop Manual (WSM), Section 415-00. If no update is available or the condition persists after programming, refer to WSM, Section 303-06 for further diagnosis. The remote start can be disabled in one of three methods: (1) leaving the hood open, (2) de-activation through the SYNC System Customer Preferences (refer to SYNC settings in the Owner's Manual), or (3) disconnecting the 12 Volt Battery. Refer to WSM, Section 100-00 for further information on remote start disabling.

with DTCs P2CF3, P2D00, P2D01, P2D02, P2D03, P2D04, P2B29, P0CFF, P0E1F and/or P0C4B stored in the battery energy control module (BECM). This may be due to various strategies within the BECM software. To resolve this condition, follow the Service Procedure steps to reprogram the powertrain control module (PCM) and the BECM.

front seat cushion that the customer describes as uncomfortable. This may be due to wiring for the heated seat. To correct the condition, follow the Service Procedure to replace the heated seat mat on the affected front seat.

This DTC is set when a battery charger is installed on the vehicle and the ignition is cycled ON. For vehicles that set this DTC due to the use of a battery charger, the DTC can be cleared and power steering assist restored without replacement of the PSCM. To clear this DTC using the FDRS, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition. Reprogram the PSCM using the latest version of FDRS. It is not recommended that a battery charger be installed and running on the vehicle when the ignition is cycled. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

This DTC will not cause observable conditions or warning indicators for the customer. If this DTC is detected during pre-delivery inspection (PDI) or while diagnosing unrelated conditions, it should be disregarded.

This DTC is set when a battery charger is installed on the vehicle and the ignition is cycled on. For vehicles that set this DTC due to the use of a battery charger, the DTC can be cleared and power steering assist restored without replacement of the PSCM. To clear this DTC using the FDRS scan tool, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. Once cleared, cycle the ignition to reinitialize the module. It is not recommended that a battery charger is installed and running on the vehicle when the ignition is cycled on.

power steering assistance at start up. A steering assist fault message may also be displayed in the message center. A lack of power steering assistance may result in higher effort steering the vehicle.

"Battery Backup Component Failure" message in the cluster. This may be accompanied by DTC 1477-09 - Backup Battery Component Failure. This may be due to the TCU experiencing a sudden temperature change. To correct this condition, reprogram the TCU using the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

start event using the Fordpass or Lincolnway app. This may be due to the current level SYNC software installed. To correct this condition, program the SYNC module utilizing section 415 of the workshop manual. If no update is available or the problem persists after programming, verify that the Fordpass or Lincolnway app is activated properly as per the owners guide. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.

Check-Arm Reinforcement Spot Welds REF: Customer Satisfaction Program 23B56 - Supplement #1 Published December 18, 2024 New! REASON FOR THIS SUPPLEMENT RENTAL VEHICLES: Link to CRC Dealer Portal Job Aid added. CLAIMS PREPARATION AND SUBMISSION: Sublet claiming updated. LABOR ALLOWANCES: Explanation of labor operations that will close the Field Service Action (FSA). PROGRAM TERMS This program will be in effect through May 31, 2027. There is no mileage limit for this program.

affected vehicles, the front door check-arm reinforcement welds can crack and may eventually pull away from the door structure. If not repaired, the check-arm reinforcement may eventually detach from the door structure. This can cause a rattling noise and increased door opening/closing efforts. It may also interfere with door glass operation and the ability of the check arm to hold the door in the open position . Submitting Owner reminder letters

locking of the driver door after the door is closed. This may be due to the driver placing their hand on the interior front door handle and inadvertently pushing the manual door lock toggle into the lock position. If the lock and latching mechanisms are functioning normally, and if there are no related diagnostic trouble codes (DTCs) or other issues identified, then the system is operating as designed.

inoperative driver door window control switch (windows inoperative, mirror control unresponsive, etc.).

driver door after the door is closed.

where the door(s) do not open using the exterior door handle(s). This may be due to an enabled door reinforcement inertia lock within the exterior door handle. This condition occurs when the doors are closed or opened with excessive force. To correct this condition, follow the door reinforcement inertia lock rest procedure that has been added to Section 501-14 of the Workshop Manual under General Procedures. For claiming, use causal part 78219A64.

Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7820124 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.

Check-Arm Reinforcement Broken Spot Welds

Verify the hood/liftgate are not open. Confirm all doors are fully closed and latches are fully engaged. Doors will not fully close when lightly letting go of the door or letting it swing closed from a short distance under its own weight. Push/pull effort must be applied to doors while closing to fully engage latch and turn off the ajar signal warning. If doors are still not fully latching closed, manually adjust door striker position to allow for proper alignment and engagement to the door latch. The door hang position may also need to be slightly adjusted to achieve the same effect. Refer to Workshop Manual (WSM), Section 501-03.

door(s) do not open using the exterior door handle(s). This may be due to an enabled permanent engagement inertia lock within the exterior door handle, this condition occurs when the doors are closed or opened with excessive force. To correct this condition, follow the Service Procedure to properly disengage the permanent engagement inertia lock clip to allow the exterior door handle(s) to fully extend and open the door(s) from the exterior.

For 2020-2023 Escape/Corsair vehicles, the roof opening panel frame mechanism kits have been released for service. These components can now be serviced separately and no longer require replacement of the entire roof opening panel frame. To correct the condition, follow the Service Procedure to install the roof opening panel frame mechanism kit.

Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7820124 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.

Verify the hood/liftgate are not open. Confirm all doors are fully closed and latches are fully engaged. Doors will not fully close when lightly letting go of the door or letting it swing closed from a short distance under its own weight. Push/pull effort must be applied to doors while closing to fully engage latch and turn off the ajar signal warning. If doors are still not fully latching closed, manually adjust door striker position to allow for proper alignment and engagement to the door latch. The door hang position may also need to be slightly adjusted to achieve the same effect. Refer to Workshop Manual (WSM), Section 501-03.

door(s) do not open using the exterior door handle(s). This may be due to an enabled permanent engagement inertia lock within the exterior door handle, this condition occurs when the doors are closed or opened with excessive force. To correct this condition, follow the Service Procedure to properly disengage the permanent engagement inertia lock clip to allow the exterior door handle(s) to fully extend and open the door(s) from the outside.

handle lock cable mounting bracket on the interior door handle. The interior door handle cable mounting bracket, part number right hand LJ6Z-78431B14-A and left hand LJ6Z-78431B15-A are now available to service separately from the cables and latch mechanisms. It is no longer necessary to replace the complete latch assembly for a damaged interior door handle lock indicator mounting bracket.

Verify the hood/liftgate are not open. Confirm all doors are fully closed and latches are fully engaged. Doors will not fully close when lightly letting go of the door or letting it swing closed from a short distance under its own weight. Push/pull effort must be applied to doors while closing to fully engage latch and turn off the ajar signal warning. If doors are still not fully latching closed, manually adjust door striker position to allow for proper alignment and engagement to the door latch. The door hang position may also need to be slightly adjusted to achieve the same effect. Refer to Workshop Manual (WSM), Section 501-03.

Verify the hood/liftgate are not open. Confirm all doors are fully closed and latches are fully engaged. Doors will not fully close when lightly letting go of the door or letting it swing closed from a short distance under its own weight. Push/pull effort must be applied to doors while closing to fully engage latch and turn off the ajar signal warning. If doors are still not fully latching closed, manually adjust door striker position to allow for proper alignment and engagement to the door latch. The door hang position may also need to be slightly adjusted to achieve the same effect. Refer to Workshop Manual (WSM), Section 501-03.

Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.

Confirm all doors are fully closed and latches are fully engaged in primary catch position (not partially closed in secondary catch position). Be aware that doors will not fully close when lightly letting go of door or letting it swing closed from a short distance under its own weight. Customer/dealer need to understand that push/pull effort must be applied to doors while closing to fully engage latch and turn off ajar signal warning. If doors are still not fully latching closed (to turn off ajar signal), manually adjust door striker position to allow for proper alignment and engagement to door latch. Dealer may also need to slightly adjust door hang position to achieve same effect. Refer to Workshop Manual (WSM), Section 501-03.

panel where a replacement shield pilot clip is needed. The shield pilot clips are now available separately for service, Part Number LJ6Z-5452118-A. Reference Workshop Manual (WSM), Section 501-17. Replacement of the roof opening panel sun shade is not necessary when only replacing the shield pilot clips.

The interior door handle cable mounting bracket, part number right hand LJ6Z-78431B14-A and left hand LJ6Z-78431B15-A are now available to service separately from the cables and latch mechanisms. It is no longer necessary to replace the complete latch assembly for a damaged interior door handle lock indicator mounting bracket.

turns from the left rear half shaft area. This may be due to internal contact within the seal. To correct the condition, follow the Service Procedure to replace the left rear half shaft seal.

In some of the affected vehicles, the interior door handle may have excessive material present on the door handle cavity. This can cause the door handle cable to bind during operation. If the cable binds, it may result in a door that cannot be opened from the inside. The door can still be opened using the exterior door handle. It is also possible that the door cannot be closed. If the door will not close, the instrument cluster will illuminate with a Door Ajar warning.

In some of the affected vehicles, the interior door handle may have excessive material present on the door handle cavity. This can cause the door handle cable to bind during operation. If the cable binds, it may result in a door that cannot be opened from the inside. The door can still be opened using the exterior door handle. It is also possible that the door cannot be closed. If the door will not close, the instrument cluster will illuminate with a Door Ajar warning

codes (DTCs) P0442, P0455, P0456, and/or P0457. This may be due to damage to the carbon canister which may have occurred during vehicle transportation. This condition may not occur for a few hundred miles/km or equivalent key cycles. Inspect the left side underbody air deflector for damage. If damage or witness marks are present, remove the left side air deflector and inspect the carbon canister for damage. As a reminder, dealers are responsible for inspecting new vehicles received by the dealership. When accepting delivery from the carrier, dealers must notify the carrier in writing of any concealed damage within 2 business days (certified mail with return receipt recommended). Refer to Section 2 of the Warranty and Policy Manual.

This may be due to the attachment of the A-pillar trim panel to the A-pillar bracket. To correct this condition, follow the Service Procedure steps to replace the A-pillar trim panel and the A-pillar bracket.

This may be due to an incorrectly adjusted roof opening panel. Components should not be replaced for this condition. Adjust the roof opening panel so that the front edge of the sliding glass panel is contacting the margin seal. Refer to Workshop Manual (WSM), Section 501-17. After adjustment perform a power roof opening panel initialization. Refer to WSM, Section 501-17.

This may be due to an incorrectly adjusted roof opening panel. Adjust the roof opening panel so that the front edge of the sliding glass panel is contacting the margin seal. Refer to Workshop Manual (WSM), Section 501-17. After adjustment perform a power roof opening panel initialization. Refer to WSM, Section 501-17. For claiming, use causal part 54500A18 and applicable labor times from Section 10 in the Service Labor Time Standards (SLTS) Manual.

A-pillar trim panel appears to be out of position and/or the edge of the headliner is exposed near the top of the interior A-pillar trim panel. Inform customers that Ford is developing a new A-pillar trim panel to remedy this cosmetic issue. The new part is expected to be available in September 2020 and a TSB will be published at that time. Let the customer know that they can continue to drive the vehicle and schedule a follow-up appointment for repair in September. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.

This may be due to an incorrectly adjusted roof opening panel. Components should not be replaced for this condition. Adjust the roof opening panel so that the front edge of the sliding glass panel is contacting the margin seal. Refer to Workshop Manual (WSM), Section 501-17. After adjustment perform a power roof opening panel initialization. Refer to WSM, Section 501-17.

Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

A-pillar trim panel appears to be out of position and/or the edge of the headliner is exposed near the top of the interior A-pillar trim panel. Inform customers that Ford is developing a new A-pillar trim panel to remedy this cosmetic issue. The new part is expected to be available in August 2020 and a TSB will be published at that time. Let the customer know that they can continue to drive the vehicle and schedule a follow-up appointment for repair in August. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.

systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

(R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle. To correct the condition, follow the Service Procedure to install brake pads with clips and if necessary, install the rear reinforced caliper bushings.

If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

(R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle. To correct this condition, follow the Service Procedure to replace the standard and reinforced rear caliper bushings and apply Kluberpaste to the machined surfaces of the brake caliper and caliper support bracket.

using the Workshop Manual (WSM) routine and/or Parking Brake Limited Function-Service Required message displayed in the instrumental panel cluster (IPC) after opening the drivers door. This may be due to the software installed in the anti-lock brake system (ABS) module. To correct this condition, reprogram the ABS module to the latest software available. For claiming, use causal part number 2C219 and the applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.

driver assistance warning messages displayed in the instrument panel cluster (IPC): Pre-collision Assist Not Available, Cruise Control Not Available, Collision Warning Malfunction and/or Adaptive Cruise Control Malfunction. Diagnostic trouble code (DTC) U0415:00 may also be stored in the power steering control module (PSCM), DTC C0051:67 stored in the anti-lock brake system (ABS) module and DTC U0418:86 stored in the image processing module A (IPMA). This may be due to the software in the PSCM. Using the latest version of Ford Diagnosis and Repair System (FDRS) scan tool, update the PSCM to the latest software level. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

or before 23-Sep-2022 may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle and interaction of the caliper housing with the pad backplate. To correct this condition, follow the Service Procedure to replace the rear caliper bushings.

(EBB) built on or before 1-Aug-2022 may exhibit an illuminated anti-lock brake system (ABS) warning indicator and stability-traction control warning indicator with diagnostic trouble code (DTC) U3000:96 erroneously stored in the ABS module. This condition occurs during connection or power interrupt to the EBB module. If this code is stored and the ABS system has been reassembled, clear the DTC code using Ford Diagnosis and Repair System (FDRS) scan tool and check for recurrence. If the DTC persists, perform normal diagnostics. Refer to the Workshop Manual (WSM), Section 206-09 Anti-Lock Brake System. For claiming use the causal part number 2C219 and applicable labor operations in Section 2 of the Service Labor Time Standards.

assistance warning messages displayed in the instrument panel cluster (IPC): Pre-collision Assist Not Available, Cruise Control Not Available, Collision Warning Malfunction and/or Adaptive Cruise Control Malfunction. Diagnostic trouble code (DTC) U0415:00 may also be stored in the power steering control module (PSCM), DTC C0051:67 stored in the anti-lock brake system (ABS) module and DTC U0418:86 stored in the image processing module A (IPMA). This may be due to the software in the power steering control module (PSCM). To correct this condition, using the latest version of Ford Diagnosis and Repair System (FDRS) scan tool. Update the PSCM to the latest software level.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle. To correct this condition, follow the Service Procedure to replace the rear caliper bushings.

customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.

assistance warning messages displayed in the instrument panel cluster (IPC): Pre-collision Assist Not Available, Cruise Control Not Available, Collision Warning Malfunction and/or Adaptive Cruise Control Malfunction. Diagnostic trouble code (DTC) U0415:00 may also be stored in the power steering control module (PSCM), DTC C0051:67 stored in the anti-lock brake system (ABS) module and DTC U0418:86 stored in the image processing module A (IPMA). This may be due to the software in the power steering control module (PSCM). To correct this condition, using the latest version of Ford Diagnosis and Repair System (FDRS) scan tool. Update the PSCM to the latest software level.

harness above the steering shaft u-joint. Possible symptoms may include an illuminated malfunction indicator lamp (MIL),runs rough, fuse 44 open and may or may not set DTCs P06A7, P0840, P0842, P0845, P0847, P2122, P2127, P0522, P008A, P06A6, P2196, P0192, P0369, P0212, P0340, P0344, P0365, P0532,P0504, P07E4, P06E9, P0369, C175E, C175B, C2302, and/or C0040. Inspect the 14290 harness directly above the steering shaft u-joint near the upper brake pedal mount that may come in contact with the steering shaft. Rotation of the steering wheel may cause the short circuit. If damage is found, repair as necessary and move the harness away from the steering shaft U-joint area and secure the harness by installing the harness locator over the stud already provided.

not set DTC's P06A7,P0840,P0842,P0845,P0847,P2122,P2127,P0522,P008A,P06A6,P2196,P0192, P0212,P0340,P0344,P0365,P0532,P06E9,P0369,C175E,C175B,C2302,P0369. The 14290 harness directly above the steering shaft u-joint near the upper brake pedal mount may come in contact with the steering shaft. Rotation of the steering wheel will trigger the short circuit. Inspect the harness for damage at that location and repair as necessary. If damage was found, move the harness away from the steering shaft U-joint area and secure the harness. Refer to Wiring Diagram Cell 005.

When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.

charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.

diagnostic trouble code (DTC) C1B00:62 in the power steering control module (PSCM) and DTC C0051:67 in the anti-lock brake system (ABS) module. This may be due to a misalignment between the steering column shaft and the steering wheel. To resolve the condition, follow the Service Procedure to properly align the steering column shaft and steering wheel.

results in a no crank/no start condition. The vehicle may also exhibit a yellow electric parking brake (EPB) warning lamp, Park Brake Fault and/or red EPB warning light Illumination to the instrument panel cluster (IPC). This may be due to the ABS module communicating with the IPC resulting in illumination draining the battery. To correct this condition, update the antilock brake module using the latest software of the appropriate Ford diagnostic scan tool. For claiming, use causal part 2C219 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

The vehicle may also exhibit a yellow electric parking brake (EPB) warning lamp, Park Brake Fault and/or red EPB warning light Illumination to the instrument panel cluster (IPC). This may be due to the ABS module communicating with the IPC resulting in illumination draining the battery. To correct this condition, update the antilock brake module using the latest software of the appropriate Ford diagnostic scan tool. For claiming, use causal part 2C219 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

in the PSCM with any of the following messages displayed: Service Advance Trac, Hill Start Assist Not Available, Lane Keeping Sys. Malfunction Service Required, or Pre-Collision Assist Not Available. This may be due to a disconnected or discharged battery, recent PSCM or anti-lock brake system (ABS) module reprogram or configuration, or loss of ABS communication to the PSCM. The Workshop Manual pinpoint test is in the process of being updated and replacement of the electronic power assist steering (EPAS) column is not necessary. To clear the DTC, drive the vehicle straight for 30 seconds at speeds over 50 km/h (30 mph). Cycle the ignition on/off once complete. For claiming use causal part 3C529.

messages displayed: Service Advance Trac, Hill Start Assist Not Available, Lane Keeping Sys. Malfunction Service Required, or Pre-Collision Assist Not Available. This may be due to a disconnected or discharged battery, recent PSCM or anti-lock brake system (ABS) module reprogram or configuration, or loss of ABS communication to the PSCM. The Workshop Manual pinpoint test is in the process of being updated and replacement of the electronic power assist steering (EPAS) column is not necessary. To clear the DTC, drive the vehicle straight for 30 seconds at speeds over 50 km/h (30 mph). Cycle the ignition on/off once complete. For claiming use causal part 3C529.

and/or stability-traction control lamp with diagnostic trouble codes (DTCs) C0031, C0034 and/or C0051. This may be due to the ABS wheel speed sensor harness rubbing on the front wheels. To correct the condition, follow the Service Procedure steps to inspect the ABS wheel speed sensor harness and install the pigtail service kit.

trouble codes (DTCs) C0031, C0034, and/or C0051. This may be due to the ABS wheel speed sensor harness rubbing on the front wheels. To correct the condition, follow the Service Procedure steps to inspect the ABS wheel speed sensor harness and install the pigtail service kit.

diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.

to imperial and/or the power liftgate enable/disable menu in the center stack display greyed out. This may be due to the software in the IPC. To correct the condition, reprogram the IPC to the latest software level using the appropriate Ford diagnostic scan tool. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi-Fi connection message pop-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only) Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided

Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

when using the Ford Pass/Lincoln Way mobile app. Customers may report that the vehicle location that is displayed is the Ford manufacturing facility were the vehicle was assembled, yet all other features work as intended. This may be due to the vehicle location not updating since assembly. If all other Ford Pass/Lincoln Way features work correctly except for the vehicle location, open the customer connectivity settings on the SYNC display and verify that the location setting is enabled. If the setting is currently enabled, disable and then re-enable the feature. If the vehicle location is still displayed incorrectly in the app, follow Workshop Manual section 415-00 for further diagnosis.

Escape/Corsair/Aviator/Explorer/Expedition/Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure

Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.

If only the scheduling portion of the remote start system is not functioning, please ensure that the latest level of SYNC software has been installed. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from FordPass or Lincolnway application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis.

Assembly Reimbursement

Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No diagnostic trouble codes DTCs present Note: Three (3) new Essential Special Service Tools (ESSTs) are required to service the internal clutch pack on vehicles equipped with a single active torque rear drive unit (RDU) only. These ESSTs are expected to ship to all dealers (US, Canada, Puerto Rico and Mexico) in September 2025. ESST packages were shipped to 100 selected dealers in the US and Canada in May 2025, based on RDU part sales activity. The RDU Internal Clutch Kit and Adhesive Sealant are currently under restricted ordering to ensure ample supply of parts are available to dealers with the ESSTs. All parts are expected to be available for open order by Q4 2025, when the ESSTs are planned to arrive at all dealers. Note: For dealers with the ESSTs and a vehicle in the service department that requires a repair using the new RDU Internal Clutch

may exhibit a click or ting noise during acceleration from a stop, or in some cases during the end of a stop event.

may exhibit a click or ting noise during acceleration from a stop, or in some cases during the end of a stop event.

backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

noise during acceleration from a stop, or in some cases during the end of a stop event. This may be due to the front half shaft sticking to the wheel bearing surface. To correct this condition, perform the Service Procedure below to lubricate the halfshaft and wheel bearing hub assembly mating surface.

before 25-Feb-2022 may exhibit a hiss or rattle noise while driving. This may be due to an internal issue with the manual park release cable. If the noise is eliminated when the cable is disconnected from the transmission, install a new manual park release cable assembly LX6Z-7D246-T. Refer to the Workshop Manual (WSM), Section 307-05 > Automatic Transmission External Controls > Removal and Installation.

transmission slip during acceleration from a stop when hot. This may be due damaged internal case half pump seals (7N265). To correct the condition, remove the transmission and replace the internal case half pump seals. Refer to Workshop Manual (WSM), Section 307-01.

HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.

30-Sep-2020 may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTCs) P0741 and/or P1744 present or stored in the powertrain control module (PCM). This may be due to the torque converter and a pump stator bushing leak. Replacement of only the torque converter and/or the main control may not resolve the concern. To correct the condition, replace the following components: the torque converter, fluid pump assembly, both fluid filters, main control, input shaft, and flush the transmission cooling system.

(DTCs) U0100, U0401, P166B, P1753, P0929, and/or P0919. The vehicle may also exhibit an illuminated powertrain malfunction (wrench) indicator lamp. This may be due to the software in the gear shift module (GSM). To correct the condition, reprogram the GSM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part number 7P155 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

condition with an illuminated powertrain malfunction (wrench) lamp and diagnostic trouble code (DTC) P07E4 stored in the powertrain control module (PCM) memory. There will also be a shift system fault warning message displayed and the electronic parking brake will be automatically applied when park is requested. This condition may be caused by an incorrect underhood section of the transmission park manual release cable or due to the underhood section of the transmission park manual release cable not in the proper stowed position. To correct the condition, follow the Service Procedure steps to inspect the operation of the transmission park manual release cable and if necessary, replace the transmission park manual release cable.

buzz/sizzle/rattle noise heard while seated in the driver's seat. This noise can be heard under moderate to heavy acceleration (2500-4000rpm) and radiates from the lower left side of the dash panel. This may be due to the manual park release cable internal steel cable rattling against the plastic covering. Disconnecting the cable from the transmission will aid in determining if the manual park release cable is the cause. If it has been determined that the cable is the cause of the condition, use updated service parts LX6Z-7D246-N and LX6Z-7D246-L to correct this condition.

transmission fluid in the main control electrical connector. This is due to the connector being submerged in transmission fluid during the main control manufacturing process. A trace amount should be considered normal and will not affect the function of the transmission. Do not attempt a repair for this condition. If more than a trace amount of fluid is found, follow normal diagnostics in the Workshop Manual(WSM), Section 307-01>Diagnosis and Testing>Leakage Inspection.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

Some 2020-2022 Escape/Corsair vehicles built on or before 3-Jan-2022, 2020-2022 Explorer vehicles built on or before 14-Feb-2022, 2020-2022 Aviator vehicles built on or before 07-Feb-2022 and 2021-2022 Bronco Sport vehicles built on or before 3-Dec-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.

14-Feb-2022, 2020-2022 Aviator vehicles built on or before 07-Feb-2022 and 2021-2022 Bronco Sport vehicles built on or before 3-Dec-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.

exhibit a grinding/rubbing noise from floor pan/underbody area. This noise will be most noticeable on tip in acceleration and may be due to a mispositioned fuel tank heat shield. To correct the condition, follow the Service Procedure to reposition the fuel tank heat shield.

09-Apr-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Some 2020 Escape vehicles built on or before 11-Nov-2020 may exhibit a condition where the seam line on the top surface of the instrument panel near the defroster duct on the passenger side is warped or separated. To correct the condition, follow the Service Procedure to reinforce the instrument panel.

This may be due to the normal operation of the rear air extractors. To determine if this is a normal condition, perform a road test at 40 mph (65 km/h) or above. Inspect if the noise is coming from the rear extractors. During the road test alternate air conditioning (A/C) between fresh mode and air re-circulation mode. If the noise is eliminated when the A/C is in fresh mode, this is considered a normal characteristic of the vehicle and no repairs should be performed.

of the instrument panel near the defroster duct on the passenger side is warped or separated. To correct the condition, follow the Service Procedure to reinforce the instrument panel.

defrost grill on the passenger side. Inform customers that Ford is developing an improved service repair for this condition that is expected to be available February 2021. Let the customer know they can continue to drive the vehicle until an appointment can be scheduled for repair. If the customer requires replacement before then, proceed under standard warranty requirements. Contact the customer and schedule a service appointment when the update is available. Monitor OASIS for updates.

This maybe due to the climate control housing. To correct the condition, follow the Service Procedure to install a drain extension.

may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No diagnostic trouble codes DTCs present This may be due to rear drive unit internal (RDU) fluid contamination.

above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No diagnostic trouble codes DTCs present This may be due to rear drive unit internal (RDU) fluid contamination.

Some of the vehicles listed in the Model statement above may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity.

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

Some of the vehicles listed in the Model statement above may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle.

Some of the vehicles listed in the Model statement above may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle.

Some of the vehicles listed in the Model statement above may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle.

Some of the vehicles listed in the Model statement above may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle.

available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

various front and/or rear parking aid camera concerns such as poor image quality, flickering and/or completely inoperative. If a vehicle exhibits this condition, replace the affected camera(s). Refer to Workshop Manual (WSM), Section 41313. For claiming, use causal part 19G490 and any applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.

MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.

with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use base (4000) causal part.

may exhibit chatter/shudder during low speed turning events due to fluid contamination. Drain and refill the rear drive unit (RDU), refer to Workshop Manual Section (WSM) 205-02. Drive for 8 km (5 miles) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with WSM diagnostics. For claiming, use base (4000) causal part.

(R) in cold weather and/or high humidity.

vehicle's lane while the lane keeping assist is active. The lane keeping aid assists the driver by providing steering torque to help the driver keep the vehicle in the lane when it detects unintentional drifting toward the outside of the lane. Additionally, adaptive cruise control with lane centering provides constant steering torque to keep the vehicle centered in the lane while cruise control is engaged. These are operating characteristics of the lane keeping systems. Refer to the Owner's Manual for complete description of the operation of these systems. Do not attempt diagnosis or repairs or submit a claim for this condition. Inform the customer that the lane keeping system is only an aid, and their hands should stay on the steering wheel at all times while driving.