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2023 Dodge Durango1 TSBs

89 Technical Service Bulletins across 14 categories

Engine

23 bulletins
10248957

Engine Misfire From Intake Manifold Crack Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P0301 - Cylinder 1 Misfire. Customers may also experience one or more of the following: ? Rough engine idle. ? Shakes while driving. This bulletin involves inspecting and if needed replacing the intake manifold for a crack.

10248877

Verifying Camshaft Diagnosis

10248850

COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered...

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for replacement as a remedy for fluid leak.

10248845

Hydraulic tensioner Before replacing any Front End Accessory Drive components, please check Accessory Drive belt routing as per engine sales code.

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Customer complaints may include a noise coming from under de hood described as a squeal, screech, squeak, chirp or "belt related" noise and/or noisy tensioner/pulley. Please check Service Library for any STAR Online publications that may apply. Note: If it is found that the pulleys and/or tensioners are to blame for the noise please use an stethoscope or similar tool to determine the origin of the noise and include it in the narrative.

10248842

Body Control Module For concern related to DTC U0140 - Lost Communication with Body Control Module, please follow...

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published diagnostic information for this DTC to ensure all module connections are secure. Please check all the connections at BCM from other modules that could potentially report a loss of communication with the BCM and ensure that they are fully seated as per diagnostic information. Some affected modules may include : HVAC;LBSS;RBSS;IPC;OCM;ICS;TBM;TCM;MSM;CSWM;ITBM;PCM;PTS/PAM;ESM;RFHUB;DSM;DTCM;IBS;AHLM;ABS;ORC;PLGM;DDM,DMFL;PDM;DMFR;EPS;ACC;FFCM;HVAC_R *Ensure to check all the wiring harness connected to BCM with Other Modules are proper. *Please disconnect the Battery Negative Cable for 15 minutes and then reconnect. *Clear the codes and check to see if any active DTC's return for U0140 *If still DTCs U0140 presents then contact Engineering Expert : FCA REDACTED CONTENT.

10248505

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

10247906

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10247905

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10247902

ENGINE ASSY - 3.6L AUTO TRANS Before replacing the engine due to an abnormal ticking noise, please check that the...

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INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head. The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. CAUSE: INTAKE Hydraulic Lash Adjuster may have a manufacturing issue that can cause the plunger to stick, generating valvetrain noise.

10247415

Body Control Module For concern related to DTC U0140 - Lost Communication with Body Control Module, please follow...

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published diagnostic information for this DTC to ensure all module connections are secure. Please check all the connections at BCM from other modules that could potentially report a loss of communication with the BCM and ensure that they are fully seated as per diagnostic information. Some affected modules may include: HVAC; LBSS; RBSS; IPC; OCM; ICS; TBM; TCM; MSM; CSWM; ITBM; PCM; PTS/PAM; ESM; RFHUB; DSM; DTCM; IBS; AHLM; ABS; ORC; PLGM; DDM, DMFL; PDM; DMFR; EPS; ACC; FFCM; HVAC_R *Ensure to check all the wiring harness connected to BCM with Other Modules are proper. *Please disconnect the Battery Negative Cable for 15 minutes and then reconnect. *Clear the codes and check to see if any active DTC's return for U0140*If still DTCs U0140 presents then contact Engineering Expert : FCA Redacted Content

10244344

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

10243192

Suspected engine coolant leak.

10243102

STARTER Engine Due to starter No Trouble Found claims, please contact FCA Redacted Content prior to repair.

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If no response in 15 minutes, proceed with repair.

10239996

Engine makes an abnormal ticking noise.

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There may be Diagnostic Trouble Codes (DTCs) present.

10239995

Engine makes an abnormal ticking noise.

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There may be Diagnostic Trouble Codes (DTC)s present.

10239957

Water Quality When Mixed With Engine Coolant

10239951

Engine Ticking Noise Engine makes an abnormal ticking noise.

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There may be Diagnostic Trouble Codes (DTC)s present. This bulletin involves inspecting and if needed, replacing the intake HLAs. NOTE: **ALL VEHICLES ON THE RSU VIN LIST REQUIRE ALL 12 INTAKE HYDRAULIC LASH ADJUSTERS TO BE REPLACED**.

10239855

PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code...

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presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).

10236950

Engine Ticking Noise Engine makes an abnormal ticking noise.

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There may be Diagnostic Trouble Codes (DTC)s present. This bulletin involves inspecting and if needed, replacing the intake HLAs.

10234379

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10234378

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10234375

ENGINE ASSY - 3.6L AUTO TRANS Before replacing the engine due to an abnormal ticking noise, please check that the...

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INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head. The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. CAUSE: INTAKE Hydraulic Lash Adjuster may have a manufacturing issue that can cause the plunger to stick, generating valvetrain noise.

10230411

Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30

Infotainment

14 bulletins
10251848

Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...

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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.

10248945

Pitch and Roll are not Displayed on SRT Performance Pages Customers may experience: Pitch and Roll are not displayed...

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in the SRT Performance Pages Fig. 1. This bulletin involves using wiTECH to perform a Restore Vehicle Configuration.

10248872

Audio Muted During A CarPlay Or Android Auto Phone Call

10247955

Uconnect Box Require Service Message

10247447

Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times

10247435

Humming Noise Through Speakers While Vehicle Is Off

10243176

SiriusXM (SXM) Advertisements Pop Up On Radio

10243136

Radio Resets Intermittently After A Screech Or Buzz Sound

10242778

Customer Satisfaction Notification 81A - Radio Features

10242737

Apple CarPlay Not Working Or Disconnecting After Updating To iOS 16.3.1 Or Above

10242735

Cluster Displays ?Lamp Out? Message, Turn Signal Inoperative

10241038

Cluster Displays ?Lamp Out? Message After a Recent Repair or Headlamp Service Replacement

10240003

Radio Display Screen Blank Or Screen Cuts In And Out

10234428

Uconnect Box Require Service Message

Body & Paint

11 bulletins
10251787

Rattle Buzz Noise From Door Area

10247995

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

10243096

POWER DRIVE UNIT LIFTGATE OPEN For concern of Power Liftgate Inoperative (not opening/closing), please contact FCA...

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Redacted Content before performing repairs. If no response in 15 minutes, proceed with repair.

10242787

Door B-Pillar Applique Loose or Peeling Off Door B-pillar applique loose or peeling off door (Fig.

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1) . This bulletin involves inspecting all four door B-pillar appliques and possibly replacing any B-pillar appliques that are loose or peeling off

10241095

Liftgate Alignment and Operation Customer may experience one or more of the following: ? Liftgate is hard to close.

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? Poor liftgate alignment/ fit, gap This bulletin involves inspecting and possibly adjusting the liftgate as needed to achieve proper liftgate operation.

10239948

License Plate LED Light Inoperative - Moisture Visible Within the Lens The customer may experience the following: ?...

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There is a potential for water intrusion which over time could lead to an inoperable license plate lamp. Customers may comment on one or more of the following: ? License plate LED light is inoperable. ? Moisture in the license plate lamp housing. This bulletin involves inspecting the license plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a additional O-ring and foam gasket to the license plate applique

10236969

Mirror

10236966

Window Not Fully Seated in Regulator

10236965

Trim Panel on the Back of the Front Seats is Warped

10234468

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

10230413

Seal, Sunroof

Electrical

11 bulletins
10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10243172

Low Charging Voltage Displayed On Cluster

10242809

Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig.

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1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.27i to 4.36.

10241136

Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following:...

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? Uconnect Box requires service message at start up. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). ? LED blinking on overhead console after ignition cycle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 4.27i (WD) and 4.29d (RU) to 4.36.

10240000

B2768-49 Right Impact Pressure Sensor-Internal Failure, prior to replacement of any components please contact FCA...

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Redacted Content for further assistance. If no response in 15 minutes, proceed with repair.

10236912

Flash: Radio Frequency Hub Module (RFHM) Updates The customer may describe that they heard about these vehicles that...

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can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement include: ? Update to the RFHM software to prevent hackers from programming their own key fob to the vehicle. ? This is intended to deter an unwanted drive off of the vehicle without the customers knowledge.

10236871

Ambient Temperature Sensor Servicing.

10234420

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10230412

SENSOR Intrusion Module

Other

8 bulletins
10248966

PSU Oil Pump Assy

10248570

2nd Row Center Seat Lazy Or Slow When Folding.

10247444

SXM Lockup (rearview camera function is not affected), Cannot Change Channel or Adjust Volume

10244356

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...

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this is normal and not a defect.

10243150

Front Wipers Operate on Intermittent and Low Speed Setting, High Speed Does Not Operate

10241148

Power wndow switch passenger

10241092

Chirp Noise From Third Row Seat Headrest Chirp noise from third row seat headrest.

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This bulletin involves inspecting and possibly adding grease to the third row seats headrests.

10240030

Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.

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C0604- Active Air Dam Control Performance

Pre-Delivery & Maintenance

4 bulletins
10251767

Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.

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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014

10243209

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

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Library for specifications so a suitable alternative can be used

10236967

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER

Hybrid & EV

4 bulletins
10248556

Wireless Qi Charger Not Charging

10244395

Wireless Qi Charger Not Charging

10243208

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.

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B)

10242750

Wireless Qi Charger Not Charging

Lighting

3 bulletins
10251854

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses.

10248045

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.

10234518

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.

Fuel System

3 bulletins
10251814

Emission Recall 83A Sales Code Alignment

10242824

Fuel Nozzle Premature Shut Off The customer may experience the following: ? Hard to fill fuel tank, premature fuel nozzle shut off.

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This bulletin involves inspecting and replacing the fuel filler tube

10236933

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

Suspension

2 bulletins
10248848

Spring Front Upr - Isolator Before replacing this part.

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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

10242752

USB Hub In-Operable

HVAC & Climate

2 bulletins
10243271

A/C Diagnostic LOP Change

10241146

A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

Brakes

2 bulletins
10243195

Malfunction Indicator Lamp on, Service Trailer Brake Message

10242706

PUMP, Vacuum For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE.

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Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.

Transmission

1 bulletin
10248859

Malfunction Indicator Lamp (MIL) Illuminated.

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Active Diagnostic Trouble Code (DTC) P1DB7-00 ? Torque Converter Clutch Performance, Set.

Steering

1 bulletin
10243196

Steering Column Power Tilt Inoperative