2024 Dodge Durango TSBs
242 Technical Service Bulletins across 16 categories
Categories
Engine
49 bulletinsCustomer indicates Malfunction Indicator Light (MIL) or Check Engine Light (CEL) coming on.
Engine PNs: MY 24-26 WD/DT (5.7L) Code P00B is being misdiagnosed and incorrect parts are being installed causing over repair.
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Refer to SOL S2609000006 The IAFM Foam Engine Valley Cover (PN 53013735AB) does not provide sufficient clearance for proper routing of the MDS solenoid jumper harness (PN 05148163AE). As a result, the harness may become compressed by the foam cover. To prevent unnecessary part replacement, the MDS solenoid jumper harness (PN 05148163AE) should be inspected for damage or pinch conditions prior to replacing the following part numbers: Engine PNs: 68409343AA 68409357AA 68450915AA OCV PNs: 53022338AB Phaser PNs: 53022298AA 53022298AB
Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: SYMPTOM: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the fuel pressure regulator.
Blower Motor Makes Loud Noise
COOLER - ENGINE OIL
COOLER - ENGINE OIL
SENSOR KNOCK
SENSOR KNOCK
P000B Bank 1 Cam 2 Position Slow Response - Malfunction Indicator Light (MIL) - Check Engine Light (CEL)
COVER - CYLINDER HEAD
COVER - CYLINDER HEAD
Rear Heater Coolant Tube Repair Customers may comment on one or more of the following: SYMPTOM: ? A coolant leak or...
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fluid appearing from under the vehicle. ? Elevated engine coolant temperature and/or indication of overheating. This bulletin involves insp
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: **Oil Level High Warning in the Instrument Panel Cluster (IPC).** Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. Vehicle is not heating up fast enough at freezi
The vehicle will exhibit a service transmission/check engine warning indicator for the following transmission models:...
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845RE, 8HP45, 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV, 8HP75-LCV, 8HP90, 8HP95. Transmissions may exhibit the following diagnostic codes: P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
HOSE - ENGINE COOLANT TO OIL COOLER INTLET
Service transmission/check engine warning indicator for the 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV transmissions that...
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have fault codes P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle may SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0300-00 - Multiple Cylinder Misfire - in Active or Stored status set during cold start catalyst heating. P0301-00 - Cylinder 1 Misfire - in Active or Stored status set during cold start catalyst heating. P0302-00 - Cylinder 2 Misfire - in Active or Stored status set during cold start catalyst heating. P0303-00 - Cylinder 3 Misfire - in Active or Stored status set during cold start catalyst heating. P0304-00 - Cylinder 4 Misfire - in Active or Stored status set during cold start catalyst heating. P0305-00 - Cylinder 5 Misfire - in Active or Stored status set during cold start catalyst heating. P0306-00 - Cylinder 6 Misfire - in Active or Stored status set during cold start catalyst heating. Customers may comment on one or more of the following: Vehicle has a rough idle. Engine misfires. Noisy valvetrain. This bulletin involves reprogramming the PCM with the latest available software.
Hemi Water Pump Coolant Leak Inspection
ISOLATOR - ENGINE MOUNT
ISOLATOR - ENGINE MOUNT
Engine Oil Leak
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the **fuel pressure regulator**.
Engine Rattle Noise
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...
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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.
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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
Underhood start/stop safety The customer may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC): - P152E Engine -Hood Switch 2 Circuit High. - DTC P152F Customers may also experience: - Start/Stop system warning light. - Start/Stop inoperable. - Remote start inoperable. Diagnosis: - Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other than the one listed are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. - If any vehicle exhibits any of the symptoms listed above in the customer symptom section, perform the Repair Procedure. - Special Tools/Equipment: wiTECH or equivalent. Repair Procedure: 1. Open the hood and locate the hood switch 2. Push in on the two locking tabs and pull them out. 3. Disconnect the wire connector from the switch. 4. Connect the wires to the same hood switch. 5. Push the switch back into the hold until both lock tab are engaged. 6. Clear all DTCs that may have been set in any module during this repair procedure. 7. In case the P152F/P152E DTCs persist, repeat the procedure with a new/spare/known good switch and repeat steps 5 and 6. 8. Replace switch installed during previous step for the original switch of the vehicle. If DTCs P152F/P152E are not present, leave the original switch installed and do not document the change of the switch in the repair process/narrative.
"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...
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Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
Misfire DTCs, Rough Idle, Valvetrain Noise
Engine Rattle Noise
Engine Noise
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
Engine Rattle Noise
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank...
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condition This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank...
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condition This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
"Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: Oil found on the ground beneath the vehicle. "
"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."
"Check Engine Light Illuminates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0452 - EVAP Pressure Switch Stuck Closed. Customers may also comment on the following: The check engine light illuminates after long idle times and/or short trip driving. This bulletin involves possibly cleaning out the vapor purge line and installing an upper heat shield on to the top of the fuel tank."
"Engine Oil Cooler Leak Customers may comment on one or more of the following: Vehicle overheats.
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Coolant overflow recovery bottle contains milky fluid. Coolant found leaking under the vehicle. Engine oil cooler is leaking. This bulletin involves installing a coolant flow restrictor and possibly replacing the engine oil cooler."
"Engine Oil Cooler Leak Customers may comment on one or more of the following: Vehicle overheats.
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Coolant overflow recovery bottle contains milky fluid. Coolant found leaking under the vehicle. Engine oil cooler is leaking. This bulletin involves installing a coolant flow restrictor and possibly replacing the engine oil cooler."
Suspected Engine Coolant Leak
"VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve...
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body replacement."
"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered...
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for replacement as a remedy for fluid leak.
Body Control Module For concern related to DTC U0140 - Lost Communication with Body Control Module, please follow...
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published diagnostic information for this DTC to ensure all module connections are secure. Please check all the connections at BCM from other modules that could potentially report a loss of communication with the BCM and ensure that they are fully seated as per diagnostic information. Some affected modules may include : HVAC;LBSS;RBSS;IPC;OCM;ICS;TBM;TCM;MSM;CSWM;ITBM;PCM;PTS/PAM;ESM;RFHUB;DSM;DTCM;IBS;AHLM;ABS;ORC;PLGM;DDM,DMFL;PDM;DMFR;EPS;ACC;FFCM;HVAC_R *Ensure to check all the wiring harness connected to BCM with Other Modules are proper. *Please disconnect the Battery Negative Cable for 15 minutes and then reconnect. *Clear the codes and check to see if any active DTC's return for U0140 *If still DTCs U0140 presents then contact Engineering Expert : FCA REDACTED CONTENT.
Body Control Module For concern related to DTC U0140 - Lost Communication with Body Control Module, please follow...
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published diagnostic information for this DTC to ensure all module connections are secure. Please check all the connections at BCM from other modules that could potentially report a loss of communication with the BCM and ensure that they are fully seated as per diagnostic information. Some affected modules may include: HVAC; LBSS; RBSS; IPC; OCM; ICS; TBM; TCM; MSM; CSWM; ITBM; PCM; PTS/PAM; ESM; RFHUB; DSM; DTCM; IBS; AHLM; ABS; ORC; PLGM; DDM, DMFL; PDM; DMFR; EPS; ACC; FFCM; HVAC_R *Ensure to check all the wiring harness connected to BCM with Other Modules are proper. *Please disconnect the Battery Negative Cable for 15 minutes and then reconnect. *Clear the codes and check to see if any active DTC's return for U0140*If still DTCs U0140 presents then contact Engineering Expert : FCA Redacted Content
Suspected engine coolant leak.
Electrical
34 bulletinsFUSE BLOCK - PWR DISTRIBUTION
Global Telematics Box (TBM) Update To SW 4.39 - Dealer Option Customers may experience a Malfunction Indicator Lamp...
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(MIL) illumination and one or more of the SYMPTOM: following Diagnostic Trouble Codes (DTCs): B22A9-96 - ECU Internal Performance-Component Internal Failure. B1560-11 - Cellular Antenna 1-Circuit Short To Ground. B1560-13 - Cellular Antenna 1-Circuit Open. B1561-11 - Cellular Antenna 2-Circuit Short To Ground. B1561-13 - Cellular Antenna 2-Circuit Open. B1562-14 - GPS Antenna-Circuit Short To Ground Or Open. Customers may also experience the following: "Uconnect Box Requires Service" Message in Radio Display Fig. 1. This bulletin involves reprogramming the TBM with the latest available software.
Flash: Adaptive Cruise Control (ACC) Module Update Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): C14A4-00 - Sensor Adjustment Required. Customers may also experience the following: "ACC/FCW Unavailable, Service Required" message in the Instrument Panel Cluster (IPC). This bulletin involves reprogramming of the ACC module with the latest available software.
Telematics Box Module (TBM) Firmware Over The Air Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Codes (DTCs): B22A9-00 - ECU Internal Performance. B1560-13 - Cellular Antenna 1-Circuit Open. B1561-13 - Cellular Antenna 2-Circuit Open. B1562-12 - GPS Antenna-Circuit Short To Battery. Customers may also comment on the following: "Uconnect Box Requires Service" message in the display screen module.
Flash: Radio Frequency Hub Module (RFHM) Updates The following software enhancements are available: SYMPTOM: Update to...
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the RFHM software to prevent unauthorized key fob programming. This bulletin updating the RFHM with the latest available software.
Fuel Delivery Module Before replacing the fuel module for DTCs P0461 and P062A and other not start, long crank, fuel...
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gauge accuracy and drivability issues, the technician should disconnect the electrical connector at the pump and perform a visual inspection of the connector for and bent, spread, or pushed out terminals. Repair any issues found. Reconnect the plug and perform a push pull push to ensure the connector is fully installed. Then perform 3 keys cycles and listen to hear if the fuel pump is operational. If the fuel pump is heard that indicates that everything is operating correctly. If the pump is heard replacement is not necessary, any replacement will function in the same way.
Before replacing the fuel module for DTCs P0461 and P062A and other not start, long crank, fuel gauge accuracy and...
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drivability issues, the technician should disconnect the electrical connector at the pump and perform a visual inspection of the connector for any bent, spread, or pushed out terminals. Repair any issues found. Reconnect the plug and perform a push pull push to ensure the connector is fully installed. Then perform 3 keys cycles and listen to hear if the fuel pump is operational. If the fuel pump is heard that indicates that everything is operating correctly. If the pump is heard replacement is not necessary, any replacement will function in the same way. This GPOP applies to 2021-2022MY WK & 2021-2025MY WD vehicles with extended crank condition due to loss of fuel pressure. Do not replace FDM. Reference TSB 14-004-25 REV B. There is a Fuel Pressure Regulator kit to address this issue.
Fuel Delivery Module Before replacing the fuel module for DTCs P0461 and P062A and other not start, long crank, fuel...
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gauge accuracy and drivability issues, the technician should disconnect the electrical connector at the pump and perform a visual inspection of the connector for and bent, spread, or pushed out terminals. Repair any issues found. Reconnect the plug and perform a push pull push to ensure the connector is fully installed. Then perform 3 keys cycles and listen to hear if the fuel pump is operational. If the fuel pump is heard that indicates that everything is operating correctly. If the pump is heard replacement is not necessary, any replacement will function in the same way.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative.
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Rain Sensor Internal Failure.
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative.
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Rain Sensor Internal Failure.
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...
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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Telematics Box Module: Verify Z part number availability.
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Order a Z part number for all Exchange Orders:Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
C14A4-00 Sensor Adjustment Required Set In Adaptive Cruise Control Module (ACC).
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
MODULE KIT - FUEL PUMP/LEVEL UNIT
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may not...
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experience the following: Update URLs for ADAs whitelist to collect data from ADAS customer. No customer impact. No customer symptoms. Other Software Enhancements included: Improves vehicle data communication with server for App data management performance.
FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH.
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Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there are DTCs associated with the Fuel Level Sensor number 1. Only the Auxiliary Level Sender should be replaced if there are DTCs associated with the Fuel Level Sensor number 2. If there is a mixture of DTCs between the Fuel Pump Module and the Auxiliary Level Sensor, then investigate if there is a Jumper Harness or circuit issue between the Level Sender and the PCM. Verify fuel transfer between auxiliary tank and the primary tank by monitoring the auxiliary level sensor to verify it drops after driving.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
"Flash: Display Screen Module (DSM) Update to V2023.31.00 Customers may experience the following: Intermittent blank...
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screen with audio still functional. (Rearview Camera functions normally) This bulletin involves updating the DSM with the latest available software."
Battery Drain Suspected or "Identified" From USB or Media Hub
ACC Sensor Blinded, ACC Unavailable Service Required FCW Unavailable Service Required, Adaptive Cruise Control (ACC)...
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system disabled, Loss of Advanced Driver Assist System (ADAS) Features Messages Displayed on the Instrument Panel Cluster (IPC)
SWITCH AND BEZEL Front Door Before replacing the driver window switch, please follow these steps: 1.- Review the master...
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window Switch for any physical issue (Button stuck, broke). If no physical issue identified, move to next steps. 2.- Make sure all the switches harness are properly connected, disconnect the switch and reconnect it, and reverify the issue. If after performing these steps the switch remains faulty, please replace the switch.
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
" Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)"
MODULE - TELEMATICS
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Other
33 bulletinsTHERMOSTAT NONE.
THERMOSTAT NONE.
New Key Will Not Program, 0x22 Scan Tool Error
New Key Will Not Program, 0x22 Scan Tool Error
2 nd Row Seat Difficult To Latch.
WATER PUMP
WATER PUMP
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
Hose- Oil Cooler Inlet, Outlet
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
Passive Entry Does not Lock or Unlock Vehicle
CUSTOMER SATISFACTION NOTIFICATION NORTH AMERICA 58B Collant Restrictor
HOSE - RADIATOR OUTLET
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
Auto High Beams Come on During the Day When the Auto High Beam Control Feature is Selected on
2nd row headrest 2024 WD 2nd row headrest BSR/rattles - Adjust headrest rods before replacing headrest or mechanism.
2 nd Row Seat Difficult To Latch.
CAMERA - REAR VIEW
HOSE - RADIATOR OUTLET
CAMERA - REAR VIEW
Buzz Squeak Rattle (BSR) From 2 nd Row Headrest Area While Driving.
BUCKLE ASSY - BUCKLE ASSYS/BELT
2nd row headrest 2024 WD 2nd row headrest BSR/rattles - Adjust headrest rods before replacing headrest or mechanism.
Customer Indicates The Air Flow Through Rear 2 nd Row Overhead Vents Are Low.
Plate - Planetary
PUMP WATER & CONNECTOR - OIL COOLER TUBE
CARRIER PLANETARY & SHAFT KIT - OUTPUT
PUMP WATER & CONNECTOR - OIL COOLER TUBE
PUMP WATER & CONNECTOR - OIL COOLER TUBE
"Right Front Carpet Deterioration Customers may experience the following: Right hand front carpet exhibits bare spots,...
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carpet pulling apart and/or carpet fibers are coming out Fig. 1. This bulletin involves inspecting and possibly replacing the right hand front carpet."
STEP KIT - TUBULAR SIDE
2nd Row Center Seat Lazy Or Slow When Folding.
Infotainment
32 bulletinsInstrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
Uconnect Screen Turns Blank Or Black Customers may experience the following: SYMPTOM: The Uconnect screen display goes...
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blank/black at times.
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
Power Liftgate Intermittently Inoperative.
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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
Power Liftgate Intermittently Inoperative.
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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...
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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
No Option To Change Navigation Out Of Night Mode
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...
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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
No Option To Change Navigation Out Of Night Mode
SPEAKER - NONE
SPEAKER - NONE
Harman R1H Uconnect 5 Radio Software Flash Error Codes
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...
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or B1570-93
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
Speaker Diagnostic Procedure Rattle, buzz and squeak coming from specific speakers.
Intermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Service Park Assist Message Displayed on The Instrument Panel Cluster (IPC), Park Assist System Inoperative
Radio Does Not Turn On Automatically When Vehicle Is Started
Door speaker Inoperative or No Sound
" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"
No Option To Change Navigation Out Of Night Mode
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Uconnect Box Require Service Message
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Rear ParkView Backup Camera Guidelines Not Appearing On Radio
The Cluster Electronic Vehicle Information Center (EVIC) Displays ACC/FCW Unavailable Service Required, Adaptive Cruise...
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Control (ACC) System is Disabled
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Checking Radio Software Level On A VP2 Radio
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...
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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Body & Paint
27 bulletinsID-26-39 (XE2) Liftgate Tail Lamp Assembly - Select 2018 - 2024 Dodge Durango (WD)
D-26-19 (XE2) Liftgate Tail Lamp Assembly - Select 2018 - 2024 Dodge Durango (WD)
Liftgate Tail Lamp Assembly Not Illuminating Or Partially Illuminating XE2 Warranty Extension Customers may comment on...
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the following: SYMPTOM: The center liftgate "racetrack" tail lamp assembly LED does not Illuminate, or partially illuminates Fig. 1. This bulletin involves replacing the inner tail lamp assembly.
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...
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S2623000040.
Lift Gate Latch And Glass Replacement / Servicing.
Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Power Liftgate Inoperative.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
Lift Gate Latch And Glass Replacement / Servicing.
The Customer May Experience Any Rear Window Inoperable from Its Respective Switch or The Driver Master Switch
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
Power Liftgate Is Inoperative or Wont Close.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
WEATHERSTRIP - FRONT DOOR BELT OUTER
Power Liftgate Is Inoperative or Wont Close.
Passenger Door May Not Unlock Or Lock.
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U0200 Set.
"Liftgate Inner Metal Split The customer may experience the following: Liftgate inner metal is split open on the right hand side under the taillight.
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This bulletin involves inspecting the liftgate for split metal and replacing the liftgate if found."
Power Liftgate Responds Erratically to Operational Commands After Service Procedures
Transmission
21 bulletinsFUSE BLOCK - PWR DISTRIBUTION A/C Blowing hot air or not working.
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A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Battery disconnection is required to reset PCM. Please follow SOL S2624000004.
FUSE BLOCK - PWR DISTRIBUTION A/C Blowing hot air or not working.
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A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Battery disconnection is required to reset PCM. Please follow SOL S2624000004.
A/C Blowing hot air or not working.
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A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Battery disconnection is required to reset PCM. Please follow SOL S2624000004.
The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement.
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The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines (850RE Transmission Only)
TRANSMISSION KIT - WITH TORQUE CONVERTER
TRANSMISSION KIT - WITH TORQUE CONVERTER
Intermittently Vehicle Will Not Shift Out Of Park Position.
Intermittently Vehicle Will Not Shift Out Of Park Position.
Drivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1403 - 92 Transfer Case Range Position Sensor - Performance Or Incorrect Operation. U0403 - 00 Implausible Data Received From Transfer Case. Customers may experience the following: Service 4WD Light On in Instrument Panel Control (IPC) This bulletin involves replacing the DTCM.Drivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1403 - 92 Transfer Case Range Position Sensor - Performance Or Incorrect Operation. U0403 - 00 Implausible Data Received From Transfer Case. Customers may experience the following: Service 4WD Light On in Instrument Panel Control (IPC) This bulletin involves replacing the DTCM.
Loss Of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment.
Service Shifter Message Displayed on the Instrument Panel Cluster (IPC), Unable to Move the Shifter Out of Park
850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
"Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be...
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used as the reason for unit replacement. Visible ""glitter"" or debris in the pan does not justify complete unit replacements."
"850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch"
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch"
"Loss of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment"
"Loss of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment"
GEAR - RACK AND PINION
GEAR - RACK AND PINION
Pre-Delivery & Maintenance
12 bulletinsBackup Camera Poor Image Quality Inspection
Backup Camera Poor Image Quality Inspection
Rear storage lid (5LC38TRMAK) can stick against rear scuff when opening and closing.
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If issue presents itself, disassemble and reassemble the cargo lid with seat in down position. Doing will most likely reset positioning and allow for there to be no interference of the cargo lid and rear scuff.
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order "68" part number for New unsold units only.
FCA Caribbean Warranty Newsletter Volume 11, Issue 1
Warranty Newsletter Volume 11, Issue 1
Backup Camera Poor Image Quality Inspection
FCA Caribbean Warranty Operations Newsletter Volume 10, Issue 10
Warranty Operations Newsletter Volume 10, Issue 10
"FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER VOLUME 10, ISSUE 4"
Warranty Newsletter Volume 10, Issue 4
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.
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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
Suspension
8 bulletinsRadio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...
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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...
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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...
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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and...
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B1A17-00 in The Radio Frequency Hub (RFH)
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
Inspection Procedure For Liftgate Gas Strut
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
Spring Front Upr - Isolator Before replacing this part.
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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
Brakes
7 bulletinsApplication Of Grease In Pads/Clips Customer may experience one or more of the following: Brake pulsation/vibration.
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Squealing/squeaking/grinding noise when braking. Vehicle pulls to one side when braking. This bulletin involves lubricating the brake pad anchors.
Front Brake Noise, Inboard Pad Wear, Brake Pull.
Poor Brake Pedal Feel After Recent Repair.
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Pedal Travel And Or Excessive Pedal Travel.
PAD KIT - FRONT DISC BRAK
PAD KIT - FRONT DISC BRAKE
MODULE - ANTI-LOCK BRAKE SYSTEM
MODULE - ANTI-LOCK BRAKE SYSTEM
Lighting
6 bulletinsWasher Fluid Warning Lamp Illuminated When Reservoir Is Full
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses. "
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses."
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses.
HVAC & Climate
4 bulletinsHOSE AND TUBE - HEATER SUPPLY AND RETURN
HOSE AND TUBE - HEATER SUPPLY AND RETURN
HOSE AND TUBE - HEATER SUPPLY AND RETURN
Customer Indicates A Whistle/Hiss Noise Can Be Heard With The A/C Operating.
Fuel System
3 bulletinsEVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING & CORE - HEATER
Hybrid & EV
2 bulletinsNo Wireless Charging Or Slow Wireless Charging
No Wireless Charging Or Slow Wireless Charging
Software & Calibration
2 bulletinsMemory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch...
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Diagnostic Trouble Code (DTC) B1D9B-54- Seat Horizontal Front Stop Not Learned-Missing Calibration
Front Cradle Service Update
Tires & Wheels
1 bulletinTick Click Snap Noise With Chassis Flex From Front Wheel Area While Driving.
Air Bags & Safety
1 bulletin1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate