2021 Dodge Durango TSBs
515 Technical Service Bulletins across 17 categories
Categories
Infotainment
133 bulletinsHarman R1H Uconnect 5 Radio Software Flash Error Codes
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...
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or B1570-93
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
Door speaker Inoperative or No Sound
" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"
No Option To Change Navigation Out Of Night Mode
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Uconnect Box Require Service Message
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Rear ParkView Backup Camera Guidelines Not Appearing On Radio
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Checking Radio Software Level On A VP2 Radio
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...
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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Pitch and Roll are not Displayed on SRT Performance Pages Customers may experience: Pitch and Roll are not displayed...
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in the SRT Performance Pages Fig. 1. This bulletin involves using wiTECH to perform a Restore Vehicle Configuration.
Uconnect Box Require Service Message
Humming Noise Through Speakers While Vehicle Is Off
Customer Satisfaction Notification ZD7 - Radio Software update
Customer Satisfaction Notification 81A - Radio Features
Cluster Displays ?Lamp Out? Message, Turn Signal Inoperative
Customer Satisfaction Notification ZD7 - Radio Software Update
Customer Satisfaction Notification ZD7 - Radio Software Update
Uconnect Box Require Service Message
Uconnect Box Require Service Message
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
R1H Missing Connectivity Info In The Radio (Found In TBM)
Check Software Level On R1 Harman Radio
Radio Requires Theft Code To Unlock It At PDI
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Uconnect Box Requires Service Message
Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference
Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Uconnect 5 Voice Recognition Options
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present
Check Software Level On R1 Harman Radio
Uconnect Box Require Service Message
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect Box Requires Service Message
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:WD - Current Level R17.89 update to R17.99 launched on 01/10/2022. WD - Current Level R17.73 update to R17.99 launched on 11/19/2021. WL - Current Level R17.98 Update to R17.99 launched on 11/08/2021. RU - Current Level R17.89 Update to R17.99 launched on 11/19/2021. Customers may experience one or more of the following: Radio resets at times (WD and RU only). Bluetooth disconnects (WD and RU only). Intermittent display screen blank (WD and RU only). Radio slow to respond and lockup (WD and RU only). Radio inoperative intermittently (WD and RU only). Apps not able to update. Additional enhancement included with this software update:CarPlay and Android Auto improvements and robustness added.
Uconnect Box Requires Service Message
Uconnect 5 Voice Recognition Options
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
R1H Missing Connectivity Info In The Radio (Found In TBM)
Check Software Level On R1 Harman Radio
Radio Requires Theft Code To Unlock It At PDI
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...
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- 2021 Dodge Durango (WD), 2021 Chrysler Pacifica (RU), 2021 Jeep Grand Cherokee (WL) and 2022 Wagoneer and Grand Wagoneer (WS) (Rev. B)
R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present
Uconnect Box Requires Service Message
No Phone Connected Message Displayed Or Customers Phone Book Does Not Load
Incorrect USB Contents Are Displayed On The Radio Display
Media Source Had No Sources Displayed And No Audio On Startup
Radio Displays Android Recovery Message
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect Box Requires Service Message TBM2 Code B1562 14
Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The customer may experience the following: Surround Sound button does not work on Sirius/XM (SXM).
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...
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- 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A)
Uconnect 5 R1 Clock Time Not Accurate
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect 5 Apple CarPlay And Android Auto Troubleshooting
Uconnect Box Requires Service Message
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Uconnect Box Requires Service Message
Uconnect 5 R1 Clock Time Not Accurate
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
Uconnect 5 Voice Recognition Options
R1H Radio sets B142A-A4 DTC for Radio Unit High Temperature-Over Temperature
R1H Missing Connectivity Info In The Radio (Found In TBM)
Uconnect Box Requires Service Message
Radio Displays Android Recovery Message
Uconnect Box Error Message On Radio Screen And DTC code B22A9-96 Set
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...
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B1561-13
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...
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B1561-13
Uconnect Box Requires Service Message
No Phone Connected Message Displayed Or Customers Phone Book Does Not Load
Warranty Bulletin D-20-13 STAR Center Uconnect 5 R1 Radio Pre-Authorization Program - Select Radios New and Exchange -...
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2021 Dodge Durango WD, 2021 Chrysler Pacifica RU, 2021 Jeep Grand Cherokee WL and 2022 Wagoneer and Grand Wagoneer WS Rev. B
Uconnect Box Requires Service Message
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...
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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:WL - Current Level R17.98 Update to R17.99 on 11/08/2021 WD - Current Level R17.73 Update to R17.99 on 11/19/2021 RU - Current Level R17.89 Update to R17.99 on 11/19/2021 Customers may experience one or more of the following: Radio resets at times (WD and RU only). Bluetooth disconnects (WD and RU only). Intermittent display screen blank (WD and RU only). Radio slow to respond and lockup (WD and RU only). Radio inoperative intermittently (WD and RU only). Apps not able to update (WL only). Additional enhancement included with this software update:CarPlay and Android Auto improvements and robustness added.
Customer Satisfaction Notification Y25 Radio Software Update
Customer Satisfaction Notification Y25 Radio Software Update
Uconnect Box Requires Service Message
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Radio Displays Android Recovery Message
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect Box Requires Service Message TBM2 Code B1562 14
Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The customer may experience the following: Surround Sound button does not work on Sirius/XM (SXM).
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...
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- 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A)
Uconnect 5 R1 Clock Time Not Accurate
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect 5 Apple CarPlay And Android Auto Troubleshooting
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Uconnect Box Requires Service Message
Uconnect 5 R1 Clock Time Not Accurate
Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
Uconnect 5 Voice Recognition Options
R1H Radio sets B142A-A4 DTC for Radio Unit High Temperature-Over Temperature
R1H Missing Connectivity Info In The Radio (Found In TBM)
Uconnect Box Requires Service Message
Radio Displays Android Recovery Message
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Uconnect 5 Voice Recognition Options
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
Uconnect 5 Voice Recognition Options
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present
Check Software Level On R1 Harman Radio
D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program ? Select Radios (New and Exchange) ? 2021 Model Year...
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Dodge Durango (WD) and Chrysler Pacifica (RU)
Electrical
87 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Flash: Radio Frequency Hub Module (RFHM) Updates This software enhancement includes: Update to the RFHM software to...
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prevent unauthorized key fob programming This bulletin involves reprogramming the RFHM with the latest software available.
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Telematics Box Module: Verify Z part number availability.
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Order a Z part number for all Exchange Orders:Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
MODULE KIT - FUEL PUMP/LEVEL UNIT
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may not...
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experience the following: Update URLs for ADAs whitelist to collect data from ADAS customer. No customer impact. No customer symptoms. Other Software Enhancements included: Improves vehicle data communication with server for App data management performance.
FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH.
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Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there are DTCs associated with the Fuel Level Sensor number 1. Only the Auxiliary Level Sender should be replaced if there are DTCs associated with the Fuel Level Sensor number 2. If there is a mixture of DTCs between the Fuel Pump Module and the Auxiliary Level Sensor, then investigate if there is a Jumper Harness or circuit issue between the Level Sender and the PCM. Verify fuel transfer between auxiliary tank and the primary tank by monitoring the auxiliary level sensor to verify it drops after driving.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity.
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This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP."
"Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P219A - Bank 1 Air-fuel Ratio Imbalance. P219B - Bank 2 Air-fuel Ratio Imbalance. The customer may experience one or more of the following: Drivability issues. Lack of torque delivery This bulletin involves reprogramming the PCM with the latest available software."
MODULE - TELEMATICS
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? B1A7D-01 - Start Button - General Electrical Failure. This bulletin involves updating the RFHM module with the latest available software.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Low Charging Voltage Displayed On Cluster
Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig.
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1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.27i to 4.36.
Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following:...
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? Uconnect pop up box error or requires service message. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? LED blinking on overhead console after ignition cycle. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from (WD - 4.27i.) and (RU - 4.29d) to 4.36.
Ambient Temperature Sensor Servicing.
Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? B1A7D-01 - Start Button - General Electrical Failure. This bulletin involves updating the RFHM module with the latest available software.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Telematic box module 2
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Battery Of Uconnect Box Is Temporarily Low Popup Message
Customer complains of a MIL-on condition.
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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Customer Satisfaction Notification Z14 Pursuit Secure Park Feature
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Flash: Electric Power Steering (EPS) Updates This bulletin involves reprogramming the EPS with the latest available software.
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Customers may experience the following after exiting flat tow mode: The vehicle will not have EPS assist. After exiting Flat Tow Mode by switching the transfer case out of neutral, but not perform an ignition cycle, the vehicle will have no power steering assist. Power steering will come back after an ignition cycle.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P2097 - Downstream Fuel Trim System 1 Rich. P2099 - Downstream Fuel Trim System 2 Rich.
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
RFH Has Stored B1A7D-01 Start Button ? General Electrical Failure
Ambient Temperature Sensor Servicing.
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Ambient Temperature Sensor Servicing.
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Code B156D-00 Low Voltage Differential Signal Cable Stored
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Battery Of Uconnect Box Is Temporarily Low Popup Message
Customer complains of a MIL-on condition.
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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Battery Of Uconnect Box Is Temporarily Low Popup Message
Customer complains of a MIL-on condition.
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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Customer Satisfaction Notification Z14 Pursuit Secure Park Feature
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Flash: Memory Seat Module (MSM) Updates This bulletin involves reprogramming the MSM with the latest available software.
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Upon further investigation the technician may find the following stored Diagnostic Trouble Code (DTC): B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may also experience one or more of the following:Memory seat functionality is inoperative. Memory recall functionality is inoperative. Memory saving functionality to profiles 1 or 2 is inoperative. Easy entry&exit functionality is inoperative.
Battery Of Uconnect Box Is Temporarily Low Popup Message
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Windshield Wiper Stuck In On Position This bulletin involves replacing the Steering Column Control Module (SCCM).
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Customers may also experience the following: Windshield wiper stuck in on position.
Flash: Forward Facing Camera Module (FFCM) Enhancements This bulletin involves reprogramming the FFCM with the latest...
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available software and performing a calibration rountie. The customer may experience the following: False ?Hands Off The Wheel? warning message and audible alert.
Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software.
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Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
Customer Satisfaction Notification Z14 Pursuit Secure Park Feature
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software.
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Customers may experience one or more of the following: Rear view camera brightness is to bright at night(WD only). Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may comment on the following conditions:Poor air conditioning performance. Air conditioning compressor will not stop cycling and the evaporator freezes up.
Telematics Box Module (TBM2) Code B1561-11 Cellular Antenna 2-Circuit Short To Ground, B1561-13 Cellular Antenna...
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2-Circuit Open
Low Charging Voltage Displayed On Cluster
Air Bag Lamp On, DTC B00C5-13 Passenger Seat Track Position Restraints Sensor - Circuit Open
Flash: Display Screen Module DSM System Updates This bulletin involves reprogramming the DSM with the latest available software.
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Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Flash: Forward Facing Camera Module FFCM Enhancements This bulletin involves reprogramming the FFCM with the latest...
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available software and performing a calibration rountie. The customer may experience the following: False ?Hands Off The Wheel? warning message and audible alert.
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
Customer Satisfaction Notification Z14 Pursuit Secure Park Feature
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Pinched Front Passenger Door Harness Causes Stop/Start To Become Inoperative, Bus Not Go To Sleep And Door Panel Lights To Remain On.
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DTC?s B2860-15 And P00FD
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Battery Of Uconnect Box Is Temporarily Low Popup Message
Customer complains of a MIL-on condition.
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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may comment on the following conditions:Poor air conditioning performance. Air conditioning compressor will not stop cycling and the evaporator freezes up.
Telematics Box Module (TBM2) Code B1561-11 Cellular Antenna 2-Circuit Short To Ground, B1561-13 Cellular Antenna...
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2-Circuit Open
Low Charging Voltage Displayed On Cluster
Code B156D-00 Low Voltage Differential Signal Cable Stored
Code B156D-00 Low Voltage Differential Signal Cable Stored
Engine
77 bulletinsService transmission/check engine warning indicator for the 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV transmissions that...
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have fault codes P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.
Flash: Powertrain Control Module (PCM) Updates **Customers may experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle may SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0300-00 - Multiple Cylinder Misfire - in Active or Stored status set during cold start catalyst heating. P0301-00 - Cylinder 1 Misfire - in Active or Stored status set during cold start catalyst heating. P0302-00 - Cylinder 2 Misfire - in Active or Stored status set during cold start catalyst heating. P0303-00 - Cylinder 3 Misfire - in Active or Stored status set during cold start catalyst heating. P0304-00 - Cylinder 4 Misfire - in Active or Stored status set during cold start catalyst heating. P0305-00 - Cylinder 5 Misfire - in Active or Stored status set during cold start catalyst heating. P0306-00 - Cylinder 6 Misfire - in Active or Stored status set during cold start catalyst heating.** P2097 - Downstream Fuel Trim System 1 Rich. P2099 - Downstream Fuel Trim System 2 Rich. **Customers may comment on one or more of the following: Vehicle has a rough idle. Engine misfires. Noisy valvetrain.** This bulletin involves reprogramming the PCM with the latest available software.
ISOLATOR - ENGINE MOUNT
ISOLATOR - ENGINE MOUNT
Engine Oil Leak
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the **fuel pressure regulator**.
Engine Rattle Noise
To inform dealers about the 850RE valve body PN: R8348504A connector: the original 16-pin connector included six pins...
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that were not used in this application. To simplify the design, the connector has been optimized and updated to a 10-pin configuration.
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...
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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.
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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...
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Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
Misfire DTCs, Rough Idle, Valvetrain Noise
Engine Rattle Noise
Engine Noise
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.
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This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
Engine Rattle Noise
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank...
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condition This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank...
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condition This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."
"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."
"Check Engine Light Illuminates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0452 - EVAP Pressure Switch Stuck Closed. Customers may also comment on the following: The check engine light illuminates after long idle times and/or short trip driving. This bulletin involves possibly cleaning out the vapor purge line and installing an upper heat shield on to the top of the fuel tank."
Suspected Engine Coolant Leak
Suspected Engine Coolant Leak
"Flash: Powertrain Control Module (PCM) Updates Customers may experience the following: Lower fuel economy displayed in...
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the Instrument Panel Cluster (IPC) than the actual fuel economy. Vehicle vibration and/or shaking felt while at idle. This bulletin involves reprogramming the PCM with the latest available software."
"VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve...
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body replacement."
"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
Verifying Camshaft Diagnosis
COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered...
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for replacement as a remedy for fluid leak.
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold.
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This bulletin involves replacing the exhaust manifolds.
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
Suspected engine coolant leak.
Water Quality When Mixed With Engine Coolant
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code...
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presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
RCA Amplifier Drone Noise Audible drone after initial startup or during idle.
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This bulletin involves replacing the amplifier.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
6.2L Engine Oil Temperature Sensor Leak This bulletin involves re-torquing the oil temperature sensor to specification.
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Customers may notice a slight oil leak from under the vehicle near the oil temperature sensor location
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may comment on the following conditions: Rough idle, hesistation and/or stumble felt during cold engine driving. Clunk or bump felt during transmission shift while A/C is running. RPM bounces during full throttle, high speed and heavy acceleration.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
Alternator Assy Prior to alternator removal: 1.
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Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section "System Operation - Smart Charging System". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts to QEC for analysis.
STARTER, Engine Prior to starter removal: 1.
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Inspect and check all connections to the starter motor solenoid a. Unplug and plug-in the T50 1-way connector as needed to verify the connection is good & tight and check for any bent pin in the connection. b. Inspect the T30 connection (i.e. B+ M8 threaded stud & nut) for tightness to assure cable ring terminal connection is secured and tight (use torque spec per service manual). 2. Check/verify all grounds in the cranking circuit a. Check tightness of mounting bolts that secure starter to the engine block b. Check main ground from engine to chassis c. Check battery ground cable connections are clean and tight d.Potentially, loosen both starter motor bolts, without removing, and re-tighten to torque specifications in the service manual e. After all steps above are complete, attempt to crank the engine to verify if improvement has been made (i.e. the steps fixed the customer complaint) 3. Conduct the voltage drop test (starter feed circuit) per the service manual before removing the starter motor 4. Starter Removal: conduct the removal if above steps do not fix the complaint a. Conduct bench test by applying 12 volts to motor T30 and T50 connections (i.e. conduct simple free speed test) b. Free speed test should result in starter motor pinion travel to pinion stop and rotation with normal rotational noise (i.e. no grinding, scrapping, etc.) c. If any abnormal noise is present, replace the starter motor 5. During starter removal, also remove and replace the two starter mounting bolts. Return the bolts with starter motor for analysis at QEC and the supplier warranty analysis lab.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may comment on the following conditions: Rough idle, hesistation and/or stumble felt during cold engine driving. Clunk or bump felt during transmission shift while A/C is running. RPM bounces during full throttle, high speed and heavy acceleration.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may comment on the following conditions: Rough idle, hesistation and/or stumble felt during cold engine driving. Clunk or bump felt during transmission shift while A/C is running. RPM bounces during full throttle, high speed and heavy acceleration.
6.2L Engine Oil Temperature Sensor Leak This bulletin involves re-torquing the oil temperature sensor to specification.
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Customers may notice a slight oil leak from under the vehicle near the oil temperature sensor location
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
CEL Check Engine Lamp On, Start Stop Inoperative
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Amplifier (AMP) Drone Noise This bulletin involves replacing the amplifier.
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Customers may experience the following: Audible drone after initial start up or during idle.
6.4L Fuel Injector High Flow Misfire This bulletin involves inspecting the Julian date on the fuel rails, fuel...
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injectorsand possibly replacing fuel injectors. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or moreof the following Diagnostic Trouble Codes (DTCs) have been set: P0300 - Multiple Cylinder Misfire. P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. P0307 - Cylinder 7 Misfire. P0308 - Cylinder 8 Misfire. The customer may also describe: Rough idle or misfire while driving.
Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak...
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Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI (right side) or 04893799AH (left side)includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content to facilitate fast track shipment of failed part.
Customer Complaint May Include Engine Oil Leak Or Consumption
MOTOR, Blower with Wheel Blower motor making noise.
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Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair.
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling...
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the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
Incorrect Fuel Injectors This bulletin involves replacing all eight fuel injectors.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find of the following Diagnostic Trouble Codes (DTCs) have been set: P0300 - Multiple Cylinder Misfire. The customer may also experience the following:Poor engine performance.
Customer may complain of a MIL lamp on.
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Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the customer...
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may later return for an oil leak. Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content if further questions or help is needed with parts retention returns on valve cover assemblies
Customer Complaint May Include Engine Oil Leak Or Consumption
CAMSHAFT - INTAKE
TUBE - TURBO WATER FEED
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
6.2L Engine Oil Temperature Sensor Leak This bulletin involves re-torquing the oil temperature sensor to specification.
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Customers may notice a slight oil leak from under the vehicle near the oil temperature sensor location
MOTOR, Blower with Wheel Blower motor making noise.
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Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair.
Customer complaint may include engine oil leak/consumption.
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following:Rough running engine.
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following: Rough running engine.
Customer may complain of a MIL lamp on.
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Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
(Revision A) Engine Restarting On Stop/Start Event Without Releasing The Brake Pedal, EVIC Displays Shift To P Then...
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Desired Gear, D on PRNDL Flashing
Body & Paint
51 bulletinsPower Liftgate Is Inoperative or Wont Close.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Power Liftgate Is Inoperative or Wont Close.
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Rattle Buzz Noise From Door Area
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
License Plate LED Light Inoperative - Moisture Visible Within the Lens The customer may experience the following: ?...
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There is a potential for water intrusion which over time could lead to an inoperable license plate lamp. Customers may comment on one or more of the following: ? License plate LED light is inoperable. ? Moisture in the license plate lamp housing. This bulletin involves inspecting the license plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a additional O-ring and foam gasket to the license plate applique
Mirror
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Rattle Buzz Noise From Door Area
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...
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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
BRACKET - FRONT BUMPER
Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.
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The customer may describe that the front fender is not properly aligned with the front fascia
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
Power Liftgate Inoperative Or Intermittent Operation
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full...
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liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp.
Rattle Buzz Noise From Door Area
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...
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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content
Rattle Buzz Noise From Door Area
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...
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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content
Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.
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The customer may describe that the front fender is not properly aligned with the front fascia
Overhead Console If the sunglasses holder door in the overhead console will not stay closed, inspect the Latch for damage.
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The Latch is now released for service under part number 68599540A$.
Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually
The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually
GLASS, Sunroof If these parts are being ordered to fix a Sunroof wind noise or water leak complaint, please send an...
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email to FCA Redacted Contentbefore disassembly. If no response in 15 minutes, please proceed with the repair
Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.
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The customer may describe that the front fender is not properly aligned with the front fascia
Power Driver Window Auto Up And Down Feature Does Not Operate
Squeak Chirp Creak Noise From Left Quarter Panel Area
WINDSHIELD Windshield cracked or blemish.
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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
LATCH - FRONT DOOR
GLASS - SUNROOF
Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.
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The customer may describe that the front fender is not properly aligned with the front fascia
Rattle Coming From Sunroof This bulletin involves replacing the sunroof fasteners.
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Customers may comment on the following:Rattle coming from sunroof.
Water Leak From Overhead Console, A Pillar And Or Headliner.
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Sunroof Drain Tube Inspection.
Front Door Window If the front side door glass has flaws such as delamination, distortion, or cracking, please contact FCA Redacted Content.
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If no response in 15 minutes, proceed with repair. Please take pictures of the affected area of the glass and email the pictures to FCA Redacted Content
Rattle Buzz Noise From Door Area
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...
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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content
Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually
The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually
GLASS, Sunroof If these parts are being ordered to fix a Sunroof wind noise or water leak complaint, please send an...
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email to FCA Redacted Contentbefore disassembly. If no response in 15 minutes, please proceed with the repair
Power Driver Window Auto Up And Down Feature Does Not Operate
Squeak Chirp Creak Noise From Left Quarter Panel Area
WINDSHIELD Windshield cracked or blemish.
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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full...
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liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp.
Other
47 bulletinsWATER PUMP
WATER PUMP
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
Hose- Oil Cooler Inlet, Outlet
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
CUSTOMER SATISFACTION NOTIFICATION NORTH AMERICA 58B Collant Restrictor
HOSE - RADIATOR OUTLET
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
Customer Satisfaction Notification 58B Coolant Restrictor
CAMERA - REAR VIEW
HOSE - RADIATOR OUTLET
CAMERA - REAR VIEW
Customer Satisfaction Notification 58B Coolant Restrictor
BUCKLE ASSY - BUCKLE ASSYS/BELT
Plate - Planetary
PUMP WATER & CONNECTOR - OIL COOLER TUBE
CARRIER PLANETARY & SHAFT KIT - OUTPUT
PUMP WATER & CONNECTOR - OIL COOLER TUBE
PUMP WATER & CONNECTOR - OIL COOLER TUBE
STEP KIT - TUBULAR SIDE
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.
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C0604- Active Air Dam Control Performance
Remote Key Fobs Only Work In Close Range
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Remote Key Fobs Only Work In Close Range
Remote Key Fobs Only Work In Close Range
No Crank No Start, Click No Start
ACC Not Available Message Instrument Cluster
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Recreational Towing / Flat Towing information
Rear Wiper Inoperative
Passenger Power Seat Does Operate Forward Or Rearward
Crank No Start Condition, No DTC?s
No Crank No Start, Click No Start
BASE - FLOOR CONSOLE
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
Remote Key Fobs Only Work In Close Range
ACC Not Available Message Instrument Cluster
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Recreational Towing / Flat Towing information
Rear Wiper Inoperative
Passenger Power Seat Does Operate Forward Or Rearward
Assist Hard Button Inoperative And Apps Intermittent Functionality
Wind Noise Or Fluttering When Driving at Highway Speeds
Crank No Start Condition, No DTC?s
Rear View Camera Image Appears Blurry Or Fuzzy
Transmission
28 bulletinsDrivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1403 - 92 Transfer Case Range Position Sensor - Performance Or Incorrect Operation. U0403 - 00 Implausible Data Received From Transfer Case. Customers may experience the following: Service 4WD Light On in Instrument Panel Control (IPC) This bulletin involves replacing the DTCM.Drivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1403 - 92 Transfer Case Range Position Sensor - Performance Or Incorrect Operation. U0403 - 00 Implausible Data Received From Transfer Case. Customers may experience the following: Service 4WD Light On in Instrument Panel Control (IPC) This bulletin involves replacing the DTCM.
850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
"Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be...
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used as the reason for unit replacement. Visible ""glitter"" or debris in the pan does not justify complete unit replacements."
Transmission "Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...
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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, visible ""glitter"" or debris in the pan and fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch."
"Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and...
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transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...
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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch"
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch"
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch. "
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
No Reverse And/Or Forward Gear After D-Clutch Repair.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience the following:Harshdownshifts (3-2 or 2-1) when stopping.
No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System
Brakes
15 bulletinsPoor Brake Pedal Feel After Recent Repair.
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Pedal Travel And Or Excessive Pedal Travel.
PAD KIT - FRONT DISC BRAK
PAD KIT - FRONT DISC BRAKE
MODULE - ANTI-LOCK BRAKE SYSTEM
MODULE - ANTI-LOCK BRAKE SYSTEM
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software.
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Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Fuel gauge does not properly represent actual amount of fuel. Fuel gauge shows more fuel than actual from half to empty and cause Distance To Empty (DTE) to displayed incorrectly.
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software.
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Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Fuel gauge does not properly represent actual amount of fuel. Fuel gauge shows more fuel than actual from half to empty and cause Distance To Empty (DTE) to displayed incorrectly.
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software.
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Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Fuel gauge does not properly represent actual amount of fuel. Fuel gauge shows more fuel than actual from half to empty and cause Distance To Empty (DTE) to displayed incorrectly.
U1223-00 Lost Communication With Wireless Charging Pad Module Set In The BCM After A Remote Start Event
: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on...
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without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS Module please contact FCA Redacted Content. If there is no response within 15 minutes of initiating your call, please - Obtain a vehicle scan report with the diagnostic environmental data. - Record the Primary Pressure Sensor value ($2002) and the Primary Pressure Sensor offset ($2007). - then, continue with your normal diagnostic process, if possible please avoid seperating the ECU and HCU.
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on...
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without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS Module please contact FCA Redacted Content. If there is no response within 15 minutes of initiating your call, please - Obtain a vehicle scan report with the diagnostic environmental data. - Record the Primary Pressure Sensor value ($2002) and the Primary Pressure Sensor offset ($2007). - then, continue with your normal diagnostic process.
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on...
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without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS Module please contact FCA Redacted Content. If there is no response within 15 minutes of initiating your call, please continue with your normal diagnostic process.
Flash: Adaptive Cruise Control (ACC) Module Enhancements This bulletin involves reprogramming the ACC module with the latest software available.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: C15D8-00 - Mismatch Tire Size.If the DTC is active, perform the software update and if stored, perform diagnostics per the published service procedure. The customer may describe one or more of the following: Adaptive Cruise Control (ACC) is inoperable and the warning light is on in the Instrument Panel Cluster (IPC). Automatic Emergency Braking (AEB) is inoperable and the warning light is on in the IPC.
U1223-00 Lost Communication With Wireless Charging Pad Module Set In The BCM After A Remote Start Event
Lighting
14 bulletinsWasher Fluid Warning Lamp Illuminated When Reservoir Is Full
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses. "
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses."
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses.
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
Base Headlamp Bright, Base Headlamp Black
Memory Seat Settings Can Not Be Recalled, Memory Seat Function Is Inoperative
Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation...
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clearing.
License Plate LED Light Inoperative - Moisture Visible Within the Lens This bulletin involves inspecting the license...
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plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a foam gasket to the license plate applique. Customers may comment on one or more of the following: License plate LED light is inoperable. Moisture in the license plate lamp housing.
License Plate LED Light Inoperative - Moisture Visible Within the Lens This bulletin involves inspecting the license...
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plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a foam gasket to the license plate applique. Customers may comment on one or more of the following: License plate LED light is inoperable. Moisture in the license plate lamp housing.
Pre-Delivery & Maintenance
13 bulletinsRear storage lid (5LC38TRMAK) can stick against rear scuff when opening and closing.
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If issue presents itself, disassemble and reassemble the cargo lid with seat in down position. Doing will most likely reset positioning and allow for there to be no interference of the cargo lid and rear scuff.
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order "68" part number for New unsold units only.
Verify Reman part number availability.
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Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
Backup Camera Poor Image Quality Inspection
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.
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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
Fuel System
12 bulletinsEVAPORATOR - AIR CONDITIONING & CORE - HEATER
Fuel Nozzle Premature Shut Off The customer may experience the following: ? Hard to fill fuel tank, premature fuel nozzle shut off.
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This bulletin involves inspecting and replacing the fuel filler tube
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...
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Content If no response in 15 minutes, proceed with repair.
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...
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Content If no response in 15 minutes, proceed with repair.
Missing Upper Fuel Tank Heat Shield This bulletin involves installing the upper heat shield on the top of the fuel tank.
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Customers or technicians may notice that a vehicle that is equipped with a tow n go package that the upper fuel tank shield is missing.
HOUSING, Fuel Filler and PLUNGER Fuel door will not open/close If customer comes in with the issue described above,...
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please contact the following individuals prior to servicing the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...
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Content If no response in 15 minutes, proceed with repair.
Missing Upper Fuel Tank Heat Shield This bulletin involves installing the upper heat shield on the top of the fuel tank.
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Customers or technicians may notice that a vehicle that is equipped with a tow n go package that the upper fuel tank shield is missing.
MUFFLER AND TAILPIPE ? EXHAUST
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...
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Content If no response in 15 minutes, proceed with repair.
HOUSING, Fuel Filler and PLUNGER Fuel door will not open/close If customer comes in with the issue described above,...
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please contact the following individuals prior to servicing the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.
Hybrid & EV
9 bulletinsWireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
An incorrect PDF document S228A000004 Rev.
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A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A
Wireless Qi Charger Not Charging
Suspension
8 bulletinsShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
Inspection Procedure For Liftgate Gas Strut
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
Spring Front Upr - Isolator Before replacing this part.
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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
USB Hub In-Operable
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
HUB AND BEARING - WHEEL
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Tires & Wheels
7 bulletinsTick Click Snap Noise With Chassis Flex From Front Wheel Area While Driving.
RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative
RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative
RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative
WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the...
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unit is equipped with sales code WHW (Hyper Black wheels). The WHW wheel is mostly silver with hints of black, but the wheels are named Hyper Black. This is by design at the discretion of Dodge Brand.
RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative
WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the...
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unit is equipped with sales code WHW (Hyper Black wheels). The WHW wheel is mostly silver with hints of black, but the wheels are named Hyper Black. This is by design at the discretion of Dodge Brand.
Steering
6 bulletinsSteering Column Power Tilt Inoperative
Steering Column Power Tilt Inoperative
Selectable Steering Modes In Radio Not Available
steering wheel.
Customer Satisfaction Notification Y51 Abnormal Steering
Selectable Steering Modes In Radio Not Available
HVAC & Climate
5 bulletinsHOSE AND TUBE - HEATER SUPPLY AND RETURN
HOSE AND TUBE - HEATER SUPPLY AND RETURN
A/C Diagnostic LOP Change
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...
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system
Air Bags & Safety
2 bulletins1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate
The customer may experience an airbag light on or seat belt chime when buckled.
Software & Calibration
1 bulletinFront Cradle Service Update