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2021 Dodge Durango TSBs

515 Technical Service Bulletins across 17 categories

Infotainment

133 bulletins
11029705

Harman R1H Uconnect 5 Radio Software Flash Error Codes

11029704

Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...

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or B1570-93

11027734

Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)

11021581

Door speaker Inoperative or No Sound

11018269

" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"

11016057

No Option To Change Navigation Out Of Night Mode

11015307

Apple CarPlay Does Not Complete The First Initial Wireless Connection.

11014538

Uconnect Box Require Service Message

11014529

Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.

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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process

11014337

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

11014269

Rear ParkView Backup Camera Guidelines Not Appearing On Radio

11001756

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

11000992

Checking Radio Software Level On A VP2 Radio

10251848

Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...

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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.

10248945

Pitch and Roll are not Displayed on SRT Performance Pages Customers may experience: Pitch and Roll are not displayed...

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in the SRT Performance Pages Fig. 1. This bulletin involves using wiTECH to perform a Restore Vehicle Configuration.

10247955

Uconnect Box Require Service Message

10247435

Humming Noise Through Speakers While Vehicle Is Off

10242779

Customer Satisfaction Notification ZD7 - Radio Software update

10242778

Customer Satisfaction Notification 81A - Radio Features

10242735

Cluster Displays ?Lamp Out? Message, Turn Signal Inoperative

10241056

Customer Satisfaction Notification ZD7 - Radio Software Update

10240002

Customer Satisfaction Notification ZD7 - Radio Software Update

10234428

Uconnect Box Require Service Message

10230297

Uconnect Box Require Service Message

10230233

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10230231

R1H Missing Connectivity Info In The Radio (Found In TBM)

10230226

Check Software Level On R1 Harman Radio

10230200

Radio Requires Theft Code To Unlock It At PDI

10230093

Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.

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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.

10230056

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...

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IPhone Is Connected

10230054

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10230048

Radio Volume Uncontrollable Or Changing On Its Own

10230028

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10229748

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

10229017

Uconnect Box Requires Service Message

10227994

Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference

10226007

Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set

10224055

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10224049

Uconnect 5 Voice Recognition Options

10224030

Radio Screen Flickering When Using Apple CarPlay Or Android Auto.

10223935

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

10223924

Check Software Level On R1 Harman Radio

10223761

Uconnect Box Require Service Message

10223444

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...

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IPhone Is Connected

10223442

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10223436

Radio Volume Uncontrollable Or Changing On Its Own

10223416

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10223321

Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.

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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.

10223284

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...

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IPhone Is Connected

10223282

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10223276

Radio Volume Uncontrollable Or Changing On Its Own

10223256

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10223056

Uconnect Box Requires Service Message

10222977

Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...

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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:WD - Current Level R17.89 update to R17.99 launched on 01/10/2022. WD - Current Level R17.73 update to R17.99 launched on 11/19/2021. WL - Current Level R17.98 Update to R17.99 launched on 11/08/2021. RU - Current Level R17.89 Update to R17.99 launched on 11/19/2021. Customers may experience one or more of the following: Radio resets at times (WD and RU only). Bluetooth disconnects (WD and RU only). Intermittent display screen blank (WD and RU only). Radio slow to respond and lockup (WD and RU only). Radio inoperative intermittently (WD and RU only). Apps not able to update. Additional enhancement included with this software update:CarPlay and Android Auto improvements and robustness added.

10222936

Uconnect Box Requires Service Message

10222932

Uconnect 5 Voice Recognition Options

10221647

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10221645

R1H Missing Connectivity Info In The Radio (Found In TBM)

10221640

Check Software Level On R1 Harman Radio

10221614

Radio Requires Theft Code To Unlock It At PDI

10221315

Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...

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- 2021 Dodge Durango (WD), 2021 Chrysler Pacifica (RU), 2021 Jeep Grand Cherokee (WL) and 2022 Wagoneer and Grand Wagoneer (WS) (Rev. B)

10221297

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

10221280

Uconnect Box Requires Service Message

10221279

No Phone Connected Message Displayed Or Customers Phone Book Does Not Load

10221263

Incorrect USB Contents Are Displayed On The Radio Display

10221261

Media Source Had No Sources Displayed And No Audio On Startup

10221138

Radio Displays Android Recovery Message

10221134

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10221128

Uconnect Box Requires Service Message TBM2 Code B1562 14

10221127

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

10220975

Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.

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The customer may experience the following: Surround Sound button does not work on Sirius/XM (SXM).

10220929

Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...

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- 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A)

10220919

Uconnect 5 R1 Clock Time Not Accurate

10220912

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10220909

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10220884

Uconnect 5 Apple CarPlay And Android Auto Troubleshooting

10220673

Uconnect Box Requires Service Message

10220569

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10220540

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10220538

Uconnect Box Requires Service Message

10220513

Uconnect 5 R1 Clock Time Not Accurate

10218507

Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit

10215911

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

10215903

Uconnect 5 Voice Recognition Options

10215887

R1H Radio sets B142A-A4 DTC for Radio Unit High Temperature-Over Temperature

10215886

R1H Missing Connectivity Info In The Radio (Found In TBM)

10215870

Uconnect Box Requires Service Message

10215846

Radio Displays Android Recovery Message

10214577

Uconnect Box Error Message On Radio Screen And DTC code B22A9-96 Set

10214576

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...

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B1561-13

10214572

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...

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B1561-13

10212515

Uconnect Box Requires Service Message

10212469

No Phone Connected Message Displayed Or Customers Phone Book Does Not Load

10212440

Warranty Bulletin D-20-13 STAR Center Uconnect 5 R1 Radio Pre-Authorization Program - Select Radios New and Exchange -...

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2021 Dodge Durango WD, 2021 Chrysler Pacifica RU, 2021 Jeep Grand Cherokee WL and 2022 Wagoneer and Grand Wagoneer WS Rev. B

10212276

Uconnect Box Requires Service Message

10204408

Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air...

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(FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. National launch for this FOTA update is expected on:WL - Current Level R17.98 Update to R17.99 on 11/08/2021 WD - Current Level R17.73 Update to R17.99 on 11/19/2021 RU - Current Level R17.89 Update to R17.99 on 11/19/2021 Customers may experience one or more of the following: Radio resets at times (WD and RU only). Bluetooth disconnects (WD and RU only). Intermittent display screen blank (WD and RU only). Radio slow to respond and lockup (WD and RU only). Radio inoperative intermittently (WD and RU only). Apps not able to update (WL only). Additional enhancement included with this software update:CarPlay and Android Auto improvements and robustness added.

10204369

Customer Satisfaction Notification Y25 Radio Software Update

10204367

Customer Satisfaction Notification Y25 Radio Software Update

10204357

Uconnect Box Requires Service Message

10198415

Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.

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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.

10198378

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...

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IPhone Is Connected

10198376

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10198370

Radio Volume Uncontrollable Or Changing On Its Own

10198350

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10193991

Radio Displays Android Recovery Message

10193987

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10193981

Uconnect Box Requires Service Message TBM2 Code B1562 14

10193980

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

10190722

Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.

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The customer may experience the following: Surround Sound button does not work on Sirius/XM (SXM).

10190676

Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...

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- 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A)

10190666

Uconnect 5 R1 Clock Time Not Accurate

10190659

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10190656

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10190631

Uconnect 5 Apple CarPlay And Android Auto Troubleshooting

10188773

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10188744

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10188742

Uconnect Box Requires Service Message

10188717

Uconnect 5 R1 Clock Time Not Accurate

10187090

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

10187082

Uconnect 5 Voice Recognition Options

10187066

R1H Radio sets B142A-A4 DTC for Radio Unit High Temperature-Over Temperature

10187065

R1H Missing Connectivity Info In The Radio (Found In TBM)

10187049

Uconnect Box Requires Service Message

10187025

Radio Displays Android Recovery Message

10184733

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10184727

Uconnect 5 Voice Recognition Options

10184707

Radio Screen Flickering When Using Apple CarPlay Or Android Auto.

10184433

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10184427

Uconnect 5 Voice Recognition Options

10184407

Radio Screen Flickering When Using Apple CarPlay Or Android Auto.

10183046

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

10183035

Check Software Level On R1 Harman Radio

10181586

D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program ? Select Radios (New and Exchange) ? 2021 Model Year...

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Dodge Durango (WD) and Chrysler Pacifica (RU)

Electrical

87 bulletins
11028904

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11020761

Flash: Radio Frequency Hub Module (RFHM) Updates This software enhancement includes: Update to the RFHM software to...

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prevent unauthorized key fob programming This bulletin involves reprogramming the RFHM with the latest software available.

11020600

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

11018629

Telematics Box Module: Verify Z part number availability.

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Order a Z part number for all Exchange Orders:Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.

11014861

MODULE KIT - FUEL PUMP/LEVEL UNIT

11014520

Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may not...

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experience the following: Update URLs for ADAs whitelist to collect data from ADAS customer. No customer impact. No customer symptoms. Other Software Enhancements included: Improves vehicle data communication with server for App data management performance.

11013256

FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH.

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Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there are DTCs associated with the Fuel Level Sensor number 1. Only the Auxiliary Level Sender should be replaced if there are DTCs associated with the Fuel Level Sensor number 2. If there is a mixture of DTCs between the Fuel Pump Module and the Auxiliary Level Sensor, then investigate if there is a Jumper Harness or circuit issue between the Level Sender and the PCM. Verify fuel transfer between auxiliary tank and the primary tank by monitoring the auxiliary level sensor to verify it drops after driving.

11013171

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11012777

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11007954

Battery Drain Suspected or "Identified" From USB or Media Hub

11002828

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

11001230

"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity.

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This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP."

11001131

"Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P219A - Bank 1 Air-fuel Ratio Imbalance. P219B - Bank 2 Air-fuel Ratio Imbalance. The customer may experience one or more of the following: Drivability issues. Lack of torque delivery This bulletin involves reprogramming the PCM with the latest available software."

11000611

MODULE - TELEMATICS

10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10248047

Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? B1A7D-01 - Start Button - General Electrical Failure. This bulletin involves updating the RFHM module with the latest available software.

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10243172

Low Charging Voltage Displayed On Cluster

10242809

Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig.

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1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.27i to 4.36.

10236943

Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following:...

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? Uconnect pop up box error or requires service message. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? LED blinking on overhead console after ignition cycle. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from (WD - 4.27i.) and (RU - 4.29d) to 4.36.

10236871

Ambient Temperature Sensor Servicing.

10234520

Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? B1A7D-01 - Start Button - General Electrical Failure. This bulletin involves updating the RFHM module with the latest available software.

10234420

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10230405

Telematic box module 2

10230301

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

10230183

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

10230130

Radio Enhancements This bulletin involves updating the radio software level to 2036.06.

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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers

10230059

Battery Of Uconnect Box Is Temporarily Low Popup Message

10230058

Customer complains of a MIL-on condition.

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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

10229104

Customer Satisfaction Notification Z14 Pursuit Secure Park Feature

10229059

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10229041

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

10228051

Flash: Electric Power Steering (EPS) Updates This bulletin involves reprogramming the EPS with the latest available software.

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Customers may experience the following after exiting flat tow mode: The vehicle will not have EPS assist. After exiting Flat Tow Mode by switching the transfer case out of neutral, but not perform an ignition cycle, the vehicle will have no power steering assist. Power steering will come back after an ignition cycle.

10228028

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P2097 - Downstream Fuel Trim System 1 Rich. P2099 - Downstream Fuel Trim System 2 Rich.

10227712

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

10227701

RFH Has Stored B1A7D-01 Start Button ? General Electrical Failure

10225369

Ambient Temperature Sensor Servicing.

10225298

Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.

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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content

10225232

Ambient Temperature Sensor Servicing.

10225161

Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.

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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content

10224034

Code B156D-00 Low Voltage Differential Signal Cable Stored

10223765

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

10223447

Battery Of Uconnect Box Is Temporarily Low Popup Message

10223446

Customer complains of a MIL-on condition.

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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

10223358

Radio Enhancements This bulletin involves updating the radio software level to 2036.06.

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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers

10223287

Battery Of Uconnect Box Is Temporarily Low Popup Message

10223286

Customer complains of a MIL-on condition.

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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

10223142

Customer Satisfaction Notification Z14 Pursuit Secure Park Feature

10223097

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10223079

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

10222998

Flash: Memory Seat Module (MSM) Updates This bulletin involves reprogramming the MSM with the latest available software.

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Upon further investigation the technician may find the following stored Diagnostic Trouble Code (DTC): B1D9B-54 - Seat Horizontal Front Stop Not Learned-Missing Calibration. Customers may also experience one or more of the following:Memory seat functionality is inoperative. Memory recall functionality is inoperative. Memory saving functionality to profiles 1 or 2 is inoperative. Easy entry&exit functionality is inoperative.

10222935

Battery Of Uconnect Box Is Temporarily Low Popup Message

10221597

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

10221508

Windshield Wiper Stuck In On Position This bulletin involves replacing the Steering Column Control Module (SCCM).

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Customers may also experience the following: Windshield wiper stuck in on position.

10221347

Flash: Forward Facing Camera Module (FFCM) Enhancements This bulletin involves reprogramming the FFCM with the latest...

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available software and performing a calibration rountie. The customer may experience the following: False ?Hands Off The Wheel? warning message and audible alert.

10221344

Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software.

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Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.

10221332

Radio Enhancements This bulletin involves updating the radio software level to 2036.06.

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Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers

10221288

Customer complaint includes a Mil-on condition.

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Upon further investigation, one or more of the following fault codes may be set in the PCM:

10221164

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off

10221153

Battery Tester Warranty Code Procedures, Midtronics Charger Update Process

10221152

Battery Tester Warranty Code Procedures, Medtronic Update Process

10220760

Customer Satisfaction Notification Z14 Pursuit Secure Park Feature

10220715

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10220697

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

10218596

Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software.

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Customers may experience one or more of the following: Rear view camera brightness is to bright at night(WD only). Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.

10215964

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

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The customer may comment on the following conditions:Poor air conditioning performance. Air conditioning compressor will not stop cycling and the evaporator freezes up.

10215871

Telematics Box Module (TBM2) Code B1561-11 Cellular Antenna 2-Circuit Short To Ground, B1561-13 Cellular Antenna...

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2-Circuit Open

10215866

Low Charging Voltage Displayed On Cluster

10214581

Air Bag Lamp On, DTC B00C5-13 Passenger Seat Track Position Restraints Sensor - Circuit Open

10212491

Flash: Display Screen Module DSM System Updates This bulletin involves reprogramming the DSM with the latest available software.

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Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Random touch press without human contact. Touch screen to sensitive.

10212481

Radio Enhancements This bulletin involves updating the radio software level to 2036.06.

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Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers

10212478

Flash: Forward Facing Camera Module FFCM Enhancements This bulletin involves reprogramming the FFCM with the latest...

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available software and performing a calibration rountie. The customer may experience the following: False ?Hands Off The Wheel? warning message and audible alert.

10212447

Customer complaint includes a Mil-on condition.

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Upon further investigation, one or more of the following fault codes may be set in the PCM:

10212363

Customer Satisfaction Notification Z14 Pursuit Secure Park Feature

10212318

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10212300

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

10204351

Pinched Front Passenger Door Harness Causes Stop/Start To Become Inoperative, Bus Not Go To Sleep And Door Panel Lights To Remain On.

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DTC?s B2860-15 And P00FD

10198452

Radio Enhancements This bulletin involves updating the radio software level to 2036.06.

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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers

10198381

Battery Of Uconnect Box Is Temporarily Low Popup Message

10198380

Customer complains of a MIL-on condition.

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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

10194017

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off

10187143

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

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The customer may comment on the following conditions:Poor air conditioning performance. Air conditioning compressor will not stop cycling and the evaporator freezes up.

10187050

Telematics Box Module (TBM2) Code B1561-11 Cellular Antenna 2-Circuit Short To Ground, B1561-13 Cellular Antenna...

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2-Circuit Open

10187045

Low Charging Voltage Displayed On Cluster

10184711

Code B156D-00 Low Voltage Differential Signal Cable Stored

10184411

Code B156D-00 Low Voltage Differential Signal Cable Stored

Engine

77 bulletins
11029770

Service transmission/check engine warning indicator for the 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV transmissions that...

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have fault codes P07E4, P1DB2, P0716, P1B14, P0733, P1D90, P1DB7, P1B13.

11029758

Flash: Powertrain Control Module (PCM) Updates **Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0300-00 - Multiple Cylinder Misfire - in Active or Stored status set during cold start catalyst heating. P0301-00 - Cylinder 1 Misfire - in Active or Stored status set during cold start catalyst heating. P0302-00 - Cylinder 2 Misfire - in Active or Stored status set during cold start catalyst heating. P0303-00 - Cylinder 3 Misfire - in Active or Stored status set during cold start catalyst heating. P0304-00 - Cylinder 4 Misfire - in Active or Stored status set during cold start catalyst heating. P0305-00 - Cylinder 5 Misfire - in Active or Stored status set during cold start catalyst heating. P0306-00 - Cylinder 6 Misfire - in Active or Stored status set during cold start catalyst heating.** P2097 - Downstream Fuel Trim System 1 Rich. P2099 - Downstream Fuel Trim System 2 Rich. **Customers may comment on one or more of the following: Vehicle has a rough idle. Engine misfires. Noisy valvetrain.** This bulletin involves reprogramming the PCM with the latest available software.

11026570

ISOLATOR - ENGINE MOUNT

11026565

ISOLATOR - ENGINE MOUNT

11025028

Engine Oil Leak

11023618

Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.

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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.

11022173

Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.

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This bulletin involves performing a fuel pressure test and possibly replacing the **fuel pressure regulator**.

11021043

Engine Rattle Noise

11020855

To inform dealers about the 850RE valve body PN: R8348504A connector: the original 16-pin connector included six pins...

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that were not used in this application. To simplify the design, the connector has been optimized and updated to a 10-pin configuration.

11020608

When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...

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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.

11019773

ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.

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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.

11018482

"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...

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Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "

11018451

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.

11016439

Misfire DTCs, Rough Idle, Valvetrain Noise

11016107

Engine Rattle Noise

11015297

Engine Noise

11015065

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.

11014703

"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank condition.

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This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."

11014408

Engine Rattle Noise

11014386

"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank...

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condition This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."

11014379

"Extended Crank Condition Due To Loss of Fuel Pressure Customers may experience the following: Extended engine crank...

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condition This bulletin involves performing a fuel pressure test and possibly replacing the fuel pump module."

11014231

"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."

11013553

"Check Engine Light Illuminates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...

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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0452 - EVAP Pressure Switch Stuck Closed. Customers may also comment on the following: The check engine light illuminates after long idle times and/or short trip driving. This bulletin involves possibly cleaning out the vapor purge line and installing an upper heat shield on to the top of the fuel tank."

11001459

Suspected Engine Coolant Leak

11001198

Suspected Engine Coolant Leak

11001136

"Flash: Powertrain Control Module (PCM) Updates Customers may experience the following: Lower fuel economy displayed in...

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the Instrument Panel Cluster (IPC) than the actual fuel economy. Vehicle vibration and/or shaking felt while at idle. This bulletin involves reprogramming the PCM with the latest available software."

11000795

"VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve...

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body replacement."

11000195

"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."

10248877

Verifying Camshaft Diagnosis

10248850

COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered...

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for replacement as a remedy for fluid leak.

10248505

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

10247906

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10247905

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10247472

Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold.

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This bulletin involves replacing the exhaust manifolds.

10244344

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

10243192

Suspected engine coolant leak.

10239957

Water Quality When Mixed With Engine Coolant

10239855

PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code...

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presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).

10234379

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10234378

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10231806

RCA Amplifier Drone Noise Audible drone after initial startup or during idle.

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This bulletin involves replacing the amplifier.

10230180

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10230147

6.2L Engine Oil Temperature Sensor Leak This bulletin involves re-torquing the oil temperature sensor to specification.

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Customers may notice a slight oil leak from under the vehicle near the oil temperature sensor location

10229568

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

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The customer may comment on the following conditions: Rough idle, hesistation and/or stumble felt during cold engine driving. Clunk or bump felt during transmission shift while A/C is running. RPM bounces during full throttle, high speed and heavy acceleration.

10229032

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

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When performing diagnosis, an internal engine concern may be suspected.

10227686

Alternator Assy Prior to alternator removal: 1.

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Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section "System Operation - Smart Charging System". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts to QEC for analysis.

10225953

STARTER, Engine Prior to starter removal: 1.

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Inspect and check all connections to the starter motor solenoid a. Unplug and plug-in the T50 1-way connector as needed to verify the connection is good & tight and check for any bent pin in the connection. b. Inspect the T30 connection (i.e. B+ M8 threaded stud & nut) for tightness to assure cable ring terminal connection is secured and tight (use torque spec per service manual). 2. Check/verify all grounds in the cranking circuit a. Check tightness of mounting bolts that secure starter to the engine block b. Check main ground from engine to chassis c. Check battery ground cable connections are clean and tight d.Potentially, loosen both starter motor bolts, without removing, and re-tighten to torque specifications in the service manual e. After all steps above are complete, attempt to crank the engine to verify if improvement has been made (i.e. the steps fixed the customer complaint) 3. Conduct the voltage drop test (starter feed circuit) per the service manual before removing the starter motor 4. Starter Removal: conduct the removal if above steps do not fix the complaint a. Conduct bench test by applying 12 volts to motor T30 and T50 connections (i.e. conduct simple free speed test) b. Free speed test should result in starter motor pinion travel to pinion stop and rotation with normal rotational noise (i.e. no grinding, scrapping, etc.) c. If any abnormal noise is present, replace the starter motor 5. During starter removal, also remove and replace the two starter mounting bolts. Return the bolts with starter motor for analysis at QEC and the supplier warranty analysis lab.

10225420

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

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The customer may comment on the following conditions: Rough idle, hesistation and/or stumble felt during cold engine driving. Clunk or bump felt during transmission shift while A/C is running. RPM bounces during full throttle, high speed and heavy acceleration.

10225283

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

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The customer may comment on the following conditions: Rough idle, hesistation and/or stumble felt during cold engine driving. Clunk or bump felt during transmission shift while A/C is running. RPM bounces during full throttle, high speed and heavy acceleration.

10223375

6.2L Engine Oil Temperature Sensor Leak This bulletin involves re-torquing the oil temperature sensor to specification.

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Customers may notice a slight oil leak from under the vehicle near the oil temperature sensor location

10223070

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

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When performing diagnosis, an internal engine concern may be suspected.

10222911

CEL Check Engine Lamp On, Start Stop Inoperative

10221594

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10221496

Amplifier (AMP) Drone Noise This bulletin involves replacing the amplifier.

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Customers may experience the following: Audible drone after initial start up or during idle.

10221475

6.4L Fuel Injector High Flow Misfire This bulletin involves inspecting the Julian date on the fuel rails, fuel...

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injectorsand possibly replacing fuel injectors. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or moreof the following Diagnostic Trouble Codes (DTCs) have been set: P0300 - Multiple Cylinder Misfire. P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. P0307 - Cylinder 7 Misfire. P0308 - Cylinder 8 Misfire. The customer may also describe: Rough idle or misfire while driving.

10221366

Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak...

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Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI (right side) or 04893799AH (left side)includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content to facilitate fast track shipment of failed part.

10221277

Customer Complaint May Include Engine Oil Leak Or Consumption

10221100

MOTOR, Blower with Wheel Blower motor making noise.

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Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair.

10221097

Transmission Kit with Torque Converter 1.

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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.

10220688

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

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When performing diagnosis, an internal engine concern may be suspected.

10218584

Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling...

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the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.

10218578

Incorrect Fuel Injectors This bulletin involves replacing all eight fuel injectors.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find of the following Diagnostic Trouble Codes (DTCs) have been set: P0300 - Multiple Cylinder Misfire. The customer may also experience the following:Poor engine performance.

10215881

Customer may complain of a MIL lamp on.

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Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.

10215879

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.

10214518

Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the customer...

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may later return for an oil leak. Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content if further questions or help is needed with parts retention returns on valve cover assemblies

10212473

Customer Complaint May Include Engine Oil Leak Or Consumption

10212446

CAMSHAFT - INTAKE

10212437

TUBE - TURBO WATER FEED

10212291

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

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When performing diagnosis, an internal engine concern may be suspected.

10198469

6.2L Engine Oil Temperature Sensor Leak This bulletin involves re-torquing the oil temperature sensor to specification.

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Customers may notice a slight oil leak from under the vehicle near the oil temperature sensor location

10193953

MOTOR, Blower with Wheel Blower motor making noise.

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Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair.

10190667

Customer complaint may include engine oil leak/consumption.

10187706

3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following:Rough running engine.

10187686

3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may also comment on the following: Rough running engine.

10187060

Customer may complain of a MIL lamp on.

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Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.

10187058

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.

10181583

(Revision A) Engine Restarting On Stop/Start Event Without Releasing The Brake Pedal, EVIC Displays Shift To P Then...

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Desired Gear, D on PRNDL Flashing

Body & Paint

51 bulletins
11025734

Power Liftgate Is Inoperative or Wont Close.

11022012

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022003

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

11010749

Power Liftgate Is Inoperative or Wont Close.

11005320

"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."

10251787

Rattle Buzz Noise From Door Area

10247995

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

10239948

License Plate LED Light Inoperative - Moisture Visible Within the Lens The customer may experience the following: ?...

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There is a potential for water intrusion which over time could lead to an inoperable license plate lamp. Customers may comment on one or more of the following: ? License plate LED light is inoperable. ? Moisture in the license plate lamp housing. This bulletin involves inspecting the license plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a additional O-ring and foam gasket to the license plate applique

10236969

Mirror

10234468

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

10230033

Rattle Buzz Noise From Door Area

10229990

BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...

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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content

10229810

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

10229572

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10229456

BRACKET - FRONT BUMPER

10229161

Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.

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The customer may describe that the front fender is not properly aligned with the front fascia

10227986

The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually

10227706

Power Liftgate Inoperative Or Intermittent Operation

10225424

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225287

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10223883

LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full...

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liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp.

10223421

Rattle Buzz Noise From Door Area

10223378

BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...

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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content

10223261

Rattle Buzz Noise From Door Area

10223218

BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...

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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content

10223199

Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.

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The customer may describe that the front fender is not properly aligned with the front fascia

10221377

Overhead Console If the sunglasses holder door in the overhead console will not stay closed, inspect the Latch for damage.

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The Latch is now released for service under part number 68599540A$.

10221161

Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated

10221157

The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually

10221140

The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually

10220841

GLASS, Sunroof If these parts are being ordered to fix a Sunroof wind noise or water leak complaint, please send an...

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email to FCA Redacted Contentbefore disassembly. If no response in 15 minutes, please proceed with the repair

10220817

Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.

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The customer may describe that the front fender is not properly aligned with the front fascia

10220566

Power Driver Window Auto Up And Down Feature Does Not Operate

10215908

Squeak Chirp Creak Noise From Left Quarter Panel Area

10215833

WINDSHIELD Windshield cracked or blemish.

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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.

10212443

LATCH - FRONT DOOR

10212438

GLASS - SUNROOF

10212421

Front Fascia Misaligned with the Fender This bulletin involves replacing both the front fender brackets if needed.

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The customer may describe that the front fender is not properly aligned with the front fascia

10204372

Rattle Coming From Sunroof This bulletin involves replacing the sunroof fasteners.

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Customers may comment on the following:Rattle coming from sunroof.

10204343

Water Leak From Overhead Console, A Pillar And Or Headliner.

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Sunroof Drain Tube Inspection.

10204295

Front Door Window If the front side door glass has flaws such as delamination, distortion, or cracking, please contact FCA Redacted Content.

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If no response in 15 minutes, proceed with repair. Please take pictures of the affected area of the glass and email the pictures to FCA Redacted Content

10198355

Rattle Buzz Noise From Door Area

10198292

BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of...

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three 3 inch square foam blocks inside the fascia above lower grille. If you have any questions or no foam pieces are present, please contact FCA Redacted Content Please email pictures and VIN # to FCA Redacted Content

10194014

Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated

10194010

The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually

10193993

The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually

10190588

GLASS, Sunroof If these parts are being ordered to fix a Sunroof wind noise or water leak complaint, please send an...

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email to FCA Redacted Contentbefore disassembly. If no response in 15 minutes, please proceed with the repair

10188770

Power Driver Window Auto Up And Down Feature Does Not Operate

10187087

Squeak Chirp Creak Noise From Left Quarter Panel Area

10187012

WINDSHIELD Windshield cracked or blemish.

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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.

10182994

LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full...

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liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp.

Other

47 bulletins
11029764

WATER PUMP

11029763

WATER PUMP

11027837

Water Pump & Chain Case Cover

11027836

Water Pump & Chain Case Cover

11026571

Hose- Oil Cooler Inlet, Outlet

11026552

Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.

11017490

CUSTOMER SATISFACTION NOTIFICATION NORTH AMERICA 58B Collant Restrictor

11017236

HOSE - RADIATOR OUTLET

11016440

Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...

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Adding Remote Start

11015793

Customer Satisfaction Notification 58B Coolant Restrictor

11014887

CAMERA - REAR VIEW

11014885

HOSE - RADIATOR OUTLET

11014869

CAMERA - REAR VIEW

11012985

Customer Satisfaction Notification 58B Coolant Restrictor

11012358

BUCKLE ASSY - BUCKLE ASSYS/BELT

11010205

Plate - Planetary

11006814

PUMP WATER & CONNECTOR - OIL COOLER TUBE

11005356

CARRIER PLANETARY & SHAFT KIT - OUTPUT

11002351

PUMP WATER & CONNECTOR - OIL COOLER TUBE

11002350

PUMP WATER & CONNECTOR - OIL COOLER TUBE

11000604

STEP KIT - TUBULAR SIDE

10244356

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...

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this is normal and not a defect.

10240030

Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.

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C0604- Active Air Dam Control Performance

10230018

Remote Key Fobs Only Work In Close Range

10227983

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...

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semi and full synthetic oils.

10223406

Remote Key Fobs Only Work In Close Range

10223246

Remote Key Fobs Only Work In Close Range

10221303

No Crank No Start, Click No Start

10221175

ACC Not Available Message Instrument Cluster

10221154

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...

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Detected Message

10221151

Recreational Towing / Flat Towing information

10221148

Rear Wiper Inoperative

10221132

Passenger Power Seat Does Operate Forward Or Rearward

10215912

Crank No Start Condition, No DTC?s

10212472

No Crank No Start, Click No Start

10212444

BASE - FLOOR CONSOLE

10212248

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10198340

Remote Key Fobs Only Work In Close Range

10194028

ACC Not Available Message Instrument Cluster

10194007

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...

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Detected Message

10194004

Recreational Towing / Flat Towing information

10194001

Rear Wiper Inoperative

10193985

Passenger Power Seat Does Operate Forward Or Rearward

10187647

Assist Hard Button Inoperative And Apps Intermittent Functionality

10187640

Wind Noise Or Fluttering When Driving at Highway Speeds

10187091

Crank No Start Condition, No DTC?s

10175672

Rear View Camera Image Appears Blurry Or Fuzzy

Transmission

28 bulletins
11026673

Drivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...

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vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1403 - 92 Transfer Case Range Position Sensor - Performance Or Incorrect Operation. U0403 - 00 Implausible Data Received From Transfer Case. Customers may experience the following: Service 4WD Light On in Instrument Panel Control (IPC) This bulletin involves replacing the DTCM.Drivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1403 - 92 Transfer Case Range Position Sensor - Performance Or Incorrect Operation. U0403 - 00 Implausible Data Received From Transfer Case. Customers may experience the following: Service 4WD Light On in Instrument Panel Control (IPC) This bulletin involves replacing the DTCM.

11020636

850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.

11018453

"Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be...

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used as the reason for unit replacement. Visible ""glitter"" or debris in the pan does not justify complete unit replacements."

11018452

Transmission "Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...

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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, visible ""glitter"" or debris in the pan and fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."

11016879

"850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch."

11016061

"Transmission For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is available, and...

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transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."

11015811

"D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...

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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."

11013597

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch"

11013016

D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."

11011921

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch"

11010259

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

11009027

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch. "

11008913

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

11008200

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

11007649

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

11006254

"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...

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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

11004944

No Reverse And/Or Forward Gear After D-Clutch Repair.

11004940

D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...

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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits.

11004939

D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...

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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits

11001771

"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

11001310

"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."

10248562

8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.

10244401

8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.

10229513

8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.

10223556

No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System

10221150

Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders

10214643

Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.

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Customers may experience the following:Harshdownshifts (3-2 or 2-1) when stopping.

10177501

No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System

Brakes

15 bulletins
11024616

Poor Brake Pedal Feel After Recent Repair.

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Pedal Travel And Or Excessive Pedal Travel.

11020857

PAD KIT - FRONT DISC BRAK

11019438

PAD KIT - FRONT DISC BRAKE

11005361

MODULE - ANTI-LOCK BRAKE SYSTEM

11005359

MODULE - ANTI-LOCK BRAKE SYSTEM

10229553

Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software.

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Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Fuel gauge does not properly represent actual amount of fuel. Fuel gauge shows more fuel than actual from half to empty and cause Distance To Empty (DTE) to displayed incorrectly.

10225405

Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software.

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Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Fuel gauge does not properly represent actual amount of fuel. Fuel gauge shows more fuel than actual from half to empty and cause Distance To Empty (DTE) to displayed incorrectly.

10225268

Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software.

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Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Fuel gauge does not properly represent actual amount of fuel. Fuel gauge shows more fuel than actual from half to empty and cause Distance To Empty (DTE) to displayed incorrectly.

10223920

U1223-00 Lost Communication With Wireless Charging Pad Module Set In The BCM After A Remote Start Event

10221427

: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging

10221376

Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on...

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without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS Module please contact FCA Redacted Content. If there is no response within 15 minutes of initiating your call, please - Obtain a vehicle scan report with the diagnostic environmental data. - Record the Primary Pressure Sensor value ($2002) and the Primary Pressure Sensor offset ($2007). - then, continue with your normal diagnostic process, if possible please avoid seperating the ECU and HCU.

10221368

Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on...

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without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS Module please contact FCA Redacted Content. If there is no response within 15 minutes of initiating your call, please - Obtain a vehicle scan report with the diagnostic environmental data. - Record the Primary Pressure Sensor value ($2002) and the Primary Pressure Sensor offset ($2007). - then, continue with your normal diagnostic process.

10221363

Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on...

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without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS Module please contact FCA Redacted Content. If there is no response within 15 minutes of initiating your call, please continue with your normal diagnostic process.

10218586

Flash: Adaptive Cruise Control (ACC) Module Enhancements This bulletin involves reprogramming the ACC module with the latest software available.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: C15D8-00 - Mismatch Tire Size.If the DTC is active, perform the software update and if stored, perform diagnostics per the published service procedure. The customer may describe one or more of the following: Adaptive Cruise Control (ACC) is inoperable and the warning light is on in the Instrument Panel Cluster (IPC). Automatic Emergency Braking (AEB) is inoperable and the warning light is on in the IPC.

10183031

U1223-00 Lost Communication With Wireless Charging Pad Module Set In The BCM After A Remote Start Event

Lighting

14 bulletins
11028894

Washer Fluid Warning Lamp Illuminated When Reservoir Is Full

11023326

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...

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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

11018447

"Washer Light On And Will Not Turn Off After Adding Washer Solvent."

11014385

"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses. "

11006241

"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses."

10251854

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses.

10248045

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.

10234518

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...

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assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicate the procedure for head lamp condensation clearing.

10231711

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

10230407

Base Headlamp Bright, Base Headlamp Black

10222916

Memory Seat Settings Can Not Be Recalled, Memory Seat Function Is Inoperative

10221500

Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation...

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clearing.

10221337

License Plate LED Light Inoperative - Moisture Visible Within the Lens This bulletin involves inspecting the license...

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plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a foam gasket to the license plate applique. Customers may comment on one or more of the following: License plate LED light is inoperable. Moisture in the license plate lamp housing.

10212488

License Plate LED Light Inoperative - Moisture Visible Within the Lens This bulletin involves inspecting the license...

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plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a foam gasket to the license plate applique. Customers may comment on one or more of the following: License plate LED light is inoperable. Moisture in the license plate lamp housing.

Pre-Delivery & Maintenance

13 bulletins
11023617

Rear storage lid (5LC38TRMAK) can stick against rear scuff when opening and closing.

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If issue presents itself, disassemble and reassemble the cargo lid with seat in down position. Doing will most likely reset positioning and allow for there to be no interference of the cargo lid and rear scuff.

11023329

Verify "Z" part number availability.

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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order "68" part number for New unsold units only.

11022026

Verify Reman part number availability.

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Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.

11011774

Backup Camera Poor Image Quality Inspection

10251767

Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.

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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014

10243209

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

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Library for specifications so a suitable alternative can be used

10230302

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

10229100

Safety Recall Z20- Electronic Stability Control MY22 Repair Information

10223766

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

10223138

Safety Recall Z20- Electronic Stability Control MY22 Repair Information

10220756

Safety Recall Z20- Electronic Stability Control MY22 Repair Information

10212359

Safety Recall Z20- Electronic Stability Control MY22 Repair Information

Fuel System

12 bulletins
11024038

EVAPORATOR - AIR CONDITIONING & CORE - HEATER

10242824

Fuel Nozzle Premature Shut Off The customer may experience the following: ? Hard to fill fuel tank, premature fuel nozzle shut off.

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This bulletin involves inspecting and replacing the fuel filler tube

10236933

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

10228974

RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...

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Content If no response in 15 minutes, proceed with repair.

10223013

RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...

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Content If no response in 15 minutes, proceed with repair.

10221357

Missing Upper Fuel Tank Heat Shield This bulletin involves installing the upper heat shield on the top of the fuel tank.

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Customers or technicians may notice that a vehicle that is equipped with a tow n go package that the upper fuel tank shield is missing.

10221110

HOUSING, Fuel Filler and PLUNGER Fuel door will not open/close If customer comes in with the issue described above,...

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please contact the following individuals prior to servicing the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.

10220630

RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...

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Content If no response in 15 minutes, proceed with repair.

10212499

Missing Upper Fuel Tank Heat Shield This bulletin involves installing the upper heat shield on the top of the fuel tank.

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Customers or technicians may notice that a vehicle that is equipped with a tow n go package that the upper fuel tank shield is missing.

10212436

MUFFLER AND TAILPIPE ? EXHAUST

10212233

RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted...

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Content If no response in 15 minutes, proceed with repair.

10193963

HOUSING, Fuel Filler and PLUNGER Fuel door will not open/close If customer comes in with the issue described above,...

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please contact the following individuals prior to servicing the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.

Hybrid & EV

9 bulletins
10248556

Wireless Qi Charger Not Charging

10244395

Wireless Qi Charger Not Charging

10243208

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.

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B)

10242750

Wireless Qi Charger Not Charging

10229045

Wireless Qi Charger Not Charging

10222926

Wireless Qi Charger Not Charging

10222914

Wireless Qi Charger Not Charging

10221423

An incorrect PDF document S228A000004 Rev.

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A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A

10212304

Wireless Qi Charger Not Charging

Suspension

8 bulletins
11023168

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

11020850

Inspection Procedure For Liftgate Gas Strut

11018676

"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

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"

10248848

Spring Front Upr - Isolator Before replacing this part.

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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

10242752

USB Hub In-Operable

10221787

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.

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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

10212445

HUB AND BEARING - WHEEL

10180177

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.

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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

Tires & Wheels

7 bulletins
11024310

Tick Click Snap Noise With Chassis Flex From Front Wheel Area While Driving.

10229049

RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative

10223087

RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative

10220705

RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative

10215834

WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the...

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unit is equipped with sales code WHW (Hyper Black wheels). The WHW wheel is mostly silver with hints of black, but the wheels are named Hyper Black. This is by design at the discretion of Dodge Brand.

10212308

RKE Does Not Work Or Has Short Range, TPM Is Not Reading Tire Pressures Or Remote Start Is Inoperative

10187013

WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the...

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unit is equipped with sales code WHW (Hyper Black wheels). The WHW wheel is mostly silver with hints of black, but the wheels are named Hyper Black. This is by design at the discretion of Dodge Brand.

Steering

6 bulletins
10243196

Steering Column Power Tilt Inoperative

10221256

Steering Column Power Tilt Inoperative

10220892

Selectable Steering Modes In Radio Not Available

10219993

steering wheel.

10218545

Customer Satisfaction Notification Y51 Abnormal Steering

10190639

Selectable Steering Modes In Radio Not Available

HVAC & Climate

5 bulletins
11015801

HOSE AND TUBE - HEATER SUPPLY AND RETURN

11015799

HOSE AND TUBE - HEATER SUPPLY AND RETURN

10243271

A/C Diagnostic LOP Change

10241146

A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

10220891

A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...

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system

Air Bags & Safety

2 bulletins
11015023

1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate

11012378

The customer may experience an airbag light on or seat belt chime when buckled.

Software & Calibration

1 bulletin
11020096

Front Cradle Service Update