Powered byNHTSA|EPA|Community Reports
HomeTSBsDodge2011 Durango

2011 Dodge Durango TSBs

154 Technical Service Bulletins across 15 categories

Other

33 bulletins
11010205

Plate - Planetary

11000604

STEP KIT - TUBULAR SIDE

10229962

This bulletin involves road testing and if necessary replacing the intermediate shaft

10227983

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...

Read full bulletin

semi and full synthetic oils.

10224859

Seat Shields For vehicles built prior to 5/2/2011:~ Replace old shield (1UN79TRMAA) with new shield (1XN97TRMAA) and...

Read full bulletin

bracket (68100737AA).~ Replace old shield (1UP58TRMAA) with new shield (1XN08TRMAA) and bracket (68100737AA).~ Replace old shield (1UQ14TRMAA) with new shield (1XN96TRMAA) and bracket (68100737AA).~ The new bracket (68100737AA) is only needed if the vehicle doesn't already have it (check PN on phyical part)

10221813

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle

10221154

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...

Read full bulletin

Detected Message

10220101

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...

Read full bulletin

awareness regarding the use of aftermarket parts.

10220097

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...

Read full bulletin

structural repair parts usage.

10219711

Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.

10212248

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

Read full bulletin

compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10209582

Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.

10194007

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...

Read full bulletin

Detected Message

10180203

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle

10175743

Disinfectant Solution Recommended for COVID-19

10169249

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...

Read full bulletin

awareness regarding the use of aftermarket parts.

10169245

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...

Read full bulletin

structural repair parts usage.

10130088

Seat Shields For vehicles built prior to 5/2/2011:~ Replace old shield (1UN79TRMAA) with new shield (1XN97TRMAA) and...

Read full bulletin

bracket (68100737AA).~ Replace old shield (1UP58TRMAA) with new shield (1XN08TRMAA) and bracket (68100737AA).~ Replace old shield (1UQ14TRMAA) with new shield (1XN96TRMAA) and bracket (68100737AA).~ The new bracket (68100737AA) is only needed if the vehicle doesn't already have it (check PN on phyical part)

10129008

82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states ...

Read full bulletin

(Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~

10069242

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10069238

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10069235

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10069234

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10068537

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10064464

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10063317

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10062986

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10062983

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10062977

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10062949

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10062944

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10061896

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

10061863

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

Engine

32 bulletins
10247906

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

Read full bulletin

For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10247905

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

Read full bulletin

For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10234379

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

Read full bulletin

For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10234378

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

Read full bulletin

For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10228093

KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable.

Read full bulletin

The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integrated FOB) P/N 05018689AA can be offered to the customer as an alternative option. For any details please contact FCA Engineering: Cell (248) 408-9068 Boris Prishkolnik

10223599

Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications.

Read full bulletin

To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.

10221097

Transmission Kit with Torque Converter 1.

Read full bulletin

All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.

10221067

MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive...

Read full bulletin

cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any the following Diagnostic Trouble Codes have been set: P0300- Multiple Cylinder Misfire P0302- Cylinder 2 Misfire P0304- Cylinder 4 Misfire P0306- Cylinder 6 Misfire

10220687

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

Read full bulletin

Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.

10217521

Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure.

Read full bulletin

See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system

10216341

Knocking Sound From Instrument Panel Area Near The A-Pillar This bulletin involves adjusting the driver side hood hinge...

Read full bulletin

and if necessary replacing the hinge pivot bolt. The customer may experience a knocking sound from the instrument panel area near the A-pillar.

10216338

Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio.

Read full bulletin

The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.

10215879

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

Read full bulletin

Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.

10212290

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

Read full bulletin

Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.

10187058

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.

Read full bulletin

Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.

10181451

KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable.

Read full bulletin

The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integrated FOB) P/N 05018689AA can be offered to the customer as an alternative option. For any details please contact FCA Engineering: Cell (248) 408-9068 Boris Prishkolnik

10170314

Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly.

Read full bulletin

This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.

10162466

Oil Filter Adapter If replacing Oil Filter Adapter due to oil leak, please be aware a seal kit is available for repair.

Read full bulletin

If replacing due to missing Spring Loaded Check Valve, a replacement spring and check valve are now available through MOPAR.

10148573

Idler Pulley Noise During Cold Start This bulletin involves replacing the idler pulley.

Read full bulletin

The customer may describe a loud high frequency noise that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below.

10144868

Idler Pulley Noise During Cold Start This bulletin involves replacing the idler pulley.

Read full bulletin

The customer may describe a loud high frequency noise that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below.

10141260

KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable.

Read full bulletin

The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integrated FOB) P/N 05018689AA can be offered to the customer as an alternative option. For any details please contact FCA Engineering: Cell (248) 408-9068 Boris Prishkolnik

10139989

Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure.

Read full bulletin

See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system

10139897

MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive...

Read full bulletin

cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any the following Diagnostic Trouble Codes have been set: P0300- Multiple Cylinder Misfire P0302- Cylinder 2 Misfire P0304- Cylinder 4 Misfire P0306- Cylinder 6 Misfire

10139771

MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive...

Read full bulletin

cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any the following Diagnostic Trouble Codes have been set: ? P0300- Multiple Cylinder Misfire ? P0302- Cylinder 2 Misfire ? P0304- Cylinder 4 Misfire ? P0306- Cylinder 6 Misfire

10139664

MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive...

Read full bulletin

cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Codes have been set: ? P0300- Multiple Cylinder Misfire ? P0302- Cylinder 2 Misfire ? P0304- Cylinder 4 Misfire ? P0306- Cylinder 6 Misfire

10137027

RHW RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHW or RHP Radio.

Read full bulletin

The customer may experience one or more of the following conditions. Navigation voice prompt is now announced near maneuvers such as exit ramps. Radio freeze when playing large number of .M4A or .WMA files,and recovers with ignition cycle. Battery signal strength display is not displayed into the radio screen (with iPhone 5). Traffic Announcement and Voice Recognition share the same volume control. Traffic Announcement volume drops after phone calls. Mismatch in the ?Distance to next turn? between the radio and EVIC displays. German translations are incorrect. Radio reset when copying certain .MP3 files from USB flash drive to the radio. Radio stations info is not correct into the right side of the radio display (radio menu). Radio mute issue in tuner mode. Preset loss during/after AF Switching. Erratic alternate frequency switching. Bluetooth phone muting during European traffic announcement. Enhancements to the loss of preset condition. Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Cancel key inoperative after pressing the international button. iPhone 4 dial not possible after second call. Devices button disabled in VES menu. Unable to route to a recent route after a map update. Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of Interest (POI) Search enhancements. Devices button wrongly labeled as DVD using the remote DVD player. iPod, track selection enhancements.

10136464

Knocking Sound From Instrument Panel Area Near The A-Pillar This bulletin involves adjusting the driver side hood hinge...

Read full bulletin

and if necessary replacing the hinge pivot bolt. The customer may experience a knocking sound from the instrument panel area near the A-pillar.

10136461

Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio.

Read full bulletin

The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.

10130087

PSU Exhaust Phaser 05048043AB If replacing the Exhaust Phaser for the following codes: P0340 Cam Missing/Camshaft...

Read full bulletin

Sensor Circuit and/or P0345 Cam Missing/Camshaft Sensor Circuit Engineering is requesting that all three Valve Timing components (Phaser, Actuator, OCV) be replaced.~ Please label the components of which bank they came from prior to parts return. ~ Phaser 05048043AB Actuator 05048045AB OCV 05048044AB Please call Joe Lovell at cell (734) 309-6467 with any questions If a response is not received within 15 mins , then proceed with diagnostics/repair.

10128926

Knocking Sound From Instrument Panel Area Near The A-Pillar This bulletin involves adjusting the driver side hood hinge...

Read full bulletin

and if necessary replacing the hinge pivot bolt. The customer may experience a knocking sound from the instrument panel area near the A-pillar.

10128923

Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio.

Read full bulletin

The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.

10121927

NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar...

Read full bulletin

(M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~

Electrical

23 bulletins
10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

Read full bulletin

to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

Read full bulletin

to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10229893

Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves...

Read full bulletin

updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.

10229871

Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots.

Read full bulletin

Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.

10228020

Customer Satisfaction Notification V51 Reprogram Powertrain Control Module

10221061

Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves...

Read full bulletin

updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.

10220993

RHR Radio Issue Description: Issue 1: While performing RHR radio reflash (software update), on rare occasions, the...

Read full bulletin

flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality ( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio~ 2. Press MENU H/K~ 3. Press System Setup S/K~ 4. Press Manage HDD S/K~ 5. Press Display Available Space on HDD S/K~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg & .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect

10218783

Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots.

Read full bulletin

Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.

10218303

RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...

Read full bulletin

Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)

10217942

Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots.

Read full bulletin

Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.

10216392

Flash: Power Liftgate May Not Power Open Or Close This bulletin involves reprogramming the Power Liftgate Module with new software.

Read full bulletin

The customer may experience the Power Lift Gate not opening and closing under power. Upon further investigation the Technician may find that B1882 Power Liftgate Position Sensor 1 Circuit set.Updating the software will correct the conditions listed above.

10215071

Hands Free Module Prompts Begin Erroneously.

10191458

Some of the above vehicles may experience a high resistance short at the sun visor vanity lamp wiring after a service...

Read full bulletin

repair to the sun visor, headliner or while gaining access above the headliner. This may result in an inoperative vanity lamp and/or an electrical fire.

10175735

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test...

Read full bulletin

equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

10166537

RADIO [RES] - New and/or Service Exchange For RES radio concerns.

Read full bulletin

Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.

10140254

RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...

Read full bulletin

Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)

10140062

Flash: Power Liftgate May Not Power Open Or Close This bulletin involves reprogramming the Power Liftgate Module with new software.

Read full bulletin

The customer may experience the Power Lift Gate not opening and closing under power. Upon further investigation the Technician may find that B1882 Power Liftgate Position Sensor 1 Circuit set.Updating the software will correct the conditions listed above.

10139891

Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves...

Read full bulletin

updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.

10138984

Flash: Power Liftgate May Not Power Open Or Close This bulletin involves reprogramming the Power Liftgate Module with new software.

Read full bulletin

The customer may experience the Power Lift Gate not opening and closing under power. Upon further investigation the Technician may find that B1882 Power Liftgate Position Sensor 1 Circuit set.Updating the software will correct the conditions listed above.

10138948

Hands Free Module Prompts Begin Erroneously This bulletin involves diagnosing and based on outcome, either performing a...

Read full bulletin

USB flash or replacing the Mopar accessory Hands Free Module (HFM). A customer may experience the Uconnect prompts begin to play without pressing the Voice Recognition (VR) button. The prompt may repeat itself two or three times before exiting. The customer satisfaction enhancements are included with this software release. NOTE: After the HFM has been updated it will receive these enhancements: Reduced ?Device Reading? wait time after connecting a device to the remote USB port. Call / dial separation improves upon names being recognized as phone numbers. Improved sound quality during Bluetooth streaming. Increased iPod and iPhone compatibility. SMS messaging support via Mobile Application Part (MAP) protocol (not all phones support the MAP protocol). Added ?None of These? and ?Correction? to the phone book prompt menu for better handling of similar names. Previous button will return the song currently being played to the beginning of the track. AirPlay feature ?Dock Connector? no longer needs to be manually selected on Apple devices. This will resolve the ?No Audio? condition when the device is connected to the remote USB port and dock connector is not selected. NOTE: USB mode resume will no longer 'resume' after ignition is OFF.

10136927

Cruise Control Slow Or No Response This bulletin involves upgrading the software on the Steering Column Control Module (SCCM).

Read full bulletin

A customer may experience, no response or slow response to cruise control switch activations. Issues will be experienced by the customers that activate/press the switches in a very fast manner.

10128945

Flash: Power Liftgate May Not Power Open Or Close This bulletin involves reprogramming the Power Liftgate Module with new software.

Read full bulletin

The customer may experience the Power Lift Gate not opening and closing under power. Upon further investigation the Technician may find that B1882 Power Liftgate Position Sensor 1 Circuit set.Updating the software will correct the conditions listed above.

10038144

CHRYSLER GROUP: INFORMATION ON REPROGRAMMING SOFTWARE ON THE HVAC MODULE.

Read full bulletin

2011 DURANGO. 2011 GRAND CHEROKEE. *RM

Brakes

16 bulletins
10229869

New Safety Recall Advanced Communication ? P14040214 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2011 through 2014 model year (WD) Dodge Durango and (WK) Jeep Grand Cherokee vehicles. Some Jeep Grand Cherokee and Dodge Durango vehicles may have a brake booster that could prematurely corrode. If perforation of the brake booster shell (due to corrosion) occurs, the brake booster may ingest water during vehicle operation during wet weather conditions. A brake booster that has experienced water ingestion may have the brake function compromised if the water inside the brake booster freezes. The driver may be required to apply additional application force to apply the brakes during sub-freezing driving conditions. An unexpected additional brake pedal application force requirement could slow the driver?s brake application reaction time and cause a crash without warning. Chrysler will conduct a voluntary safety recall on all involved vehicles to inspect the brake booster for corrosion. Brake boosters found with excessive corrosion will be replaced. All boosters will be equipped with a shield to protect the brake booster crimp joints from water exposure. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.

10221030

Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension This bulletin involves...

Read full bulletin

verifying and if necessary, replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle.

10220423

Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if...

Read full bulletin

necessary replace the front brake pads. Squeal noise from front of vehicle when braking.

10218781

New Safety Recall Advanced Communication ? P14040214 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2011 through 2014 model year (WD) Dodge Durango and (WK) Jeep Grand Cherokee vehicles. Some Jeep Grand Cherokee and Dodge Durango vehicles may have a brake booster that could prematurely corrode. If perforation of the brake booster shell (due to corrosion) occurs, the brake booster may ingest water during vehicle operation during wet weather conditions. A brake booster that has experienced water ingestion may have the brake function compromised if the water inside the brake booster freezes. The driver may be required to apply additional application force to apply the brakes during sub-freezing driving conditions. An unexpected additional brake pedal application force requirement could slow the driver?s brake application reaction time and cause a crash without warning. Chrysler will conduct a voluntary safety recall on all involved vehicles to inspect the brake booster for corrosion. Brake boosters found with excessive corrosion will be replaced. All boosters will be equipped with a shield to protect the brake booster crimp joints from water exposure. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.

10217940

New Safety Recall Advanced Communication ? P14040214 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2011 through 2014 model year (WD) Dodge Durango and (WK) Jeep Grand Cherokee vehicles. Some Jeep Grand Cherokee and Dodge Durango vehicles may have a brake booster that could prematurely corrode. If perforation of the brake booster shell (due to corrosion) occurs, the brake booster may ingest water during vehicle operation during wet weather conditions. A brake booster that has experienced water ingestion may have the brake function compromised if the water inside the brake booster freezes. The driver may be required to apply additional application force to apply the brakes during sub-freezing driving conditions. An unexpected additional brake pedal application force requirement could slow the driver?s brake application reaction time and cause a crash without warning. Chrysler will conduct a voluntary safety recall on all involved vehicles to inspect the brake booster for corrosion. Brake boosters found with excessive corrosion will be replaced. All boosters will be equipped with a shield to protect the brake booster crimp joints from water exposure. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.

10216442

Flash: MIL Illumination P0108- Manifold Absolute Pressure Sensor Circuit High This bulletin involves selectively...

Read full bulletin

erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code has been set: P0108- Manifold Absolute Pressure Sensor Circuit High

10189191

Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if...

Read full bulletin

necessary replace the front brake pads. Squeal noise from front of vehicle when braking.

10188642

This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers.

Read full bulletin

Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.

10150553

Front Brake Squeak/Squeal Noise This bulletin involves replacing the front brake caliper guide pin bushings.

Read full bulletin

The customer may describe a front brake squeak/squeal noise at cold temperatures or with cold brakes after sitting. Noise is most prevalent during a low-speed stop with light brake pedal effort.

10139786

Clunk And/Or Bump Felt Through The Steering Wheel Under Moderate Braking And/Or Driving Over Rough Roads This bulletin...

Read full bulletin

involves road testing and if necessary replacing the intermediate shaft. Clunk and/or bump felt through the steering wheel under moderate braking or driving over rough roads. This can be caused by spline stick/slip from the intermediate shaft.

10139750

Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension This bulletin involves...

Read full bulletin

verifying and if necessary, replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle.

10139615

New Safety Recall Advanced Communication ? P14040214 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2011 through 2014 model year (WD) Dodge Durango and (WK) Jeep Grand Cherokee vehicles. Some Jeep Grand Cherokee and Dodge Durango vehicles may have a brake booster that could prematurely corrode. If perforation of the brake booster shell (due to corrosion) occurs, the brake booster may ingest water during vehicle operation during wet weather conditions. A brake booster that has experienced water ingestion may have the brake function compromised if the water inside the brake booster freezes. The driver may be required to apply additional application force to apply the brakes during sub-freezing driving conditions. An unexpected additional brake pedal application force requirement could slow the driver?s brake application reaction time and cause a crash without warning. Chrysler will conduct a voluntary safety recall on all involved vehicles to inspect the brake booster for corrosion. Brake boosters found with excessive corrosion will be replaced. All boosters will be equipped with a shield to protect the brake booster crimp joints from water exposure. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.

10136900

Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if...

Read full bulletin

necessary replace the front brake pads. Squeal noise from front of vehicle when braking.

10136512

Flash: MIL Illumination P0108- Manifold Absolute Pressure Sensor Circuit High This bulletin involves selectively...

Read full bulletin

erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code has been set: P0108- Manifold Absolute Pressure Sensor Circuit High

10128996

Flash: MIL Illumination P0108- Manifold Absolute Pressure Sensor Circuit High This bulletin involves selectively...

Read full bulletin

erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code has been set: P0108- Manifold Absolute Pressure Sensor Circuit High

10044848

JEEP/DODGE: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.

Read full bulletin

DURING WIRING OF TRAILER COMPONENTS, CONFUSION WAS CAUSED DUE TO INCORRECT WIRE COLOR INFORMATION ON INSTRUCTION SHEET FOR BRAKE CONTROLLER WIRE HARNESS. *PE

Air Bags & Safety

11 bulletins
10224074

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled...

Read full bulletin

bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

10224061

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev.

Read full bulletin

B)

10187679

Active Head Restraint (AHR) Inadvertent Deployment - X92 Warranty Extension This bulletin involves inspecting the sled...

Read full bulletin

bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

10187668

Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS),...

Read full bulletin

Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan/Chrysler Town & Country (RT), Dodge Durango (WD), Jeep Grand Cherokee (WK) (Rev. A)

10187659

Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS),...

Read full bulletin

Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan (RT), Dodge Durango (WD), Jeep Grand Cherokee (WK)

10184752

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled...

Read full bulletin

bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

10184739

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev.

Read full bulletin

B)

10184452

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled...

Read full bulletin

bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

10184439

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev.

Read full bulletin

B)

10139985

Restraints Information Sheet (I-Sheet) has been added to Star Parts.

Read full bulletin

Print I-Sheet for technician use.

10139978

Restraints Remove I-Sheet from packaging.

Read full bulletin

Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.

Body & Paint

10 bulletins
10229572

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

Read full bulletin

primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225424

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

Read full bulletin

primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225287

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

Read full bulletin

primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10224652

Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest...

Read full bulletin

mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.

10220098

Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...

Read full bulletin

industry awareness regarding the recommended usage of Authentic Mopar Glass.

10204343

Water Leak From Overhead Console, A Pillar And Or Headliner.

Read full bulletin

Sunroof Drain Tube Inspection.

10189393

Squeak And/Or Creak Noise Coming From Rear Of Vehicle This bulletin involves road testing the vehicle over rough roads...

Read full bulletin

and if necessary adding grease and, depending on build range, RTV to both rear jounce bumpers. Squeak and/or creak sound coming from rear of vehicle when driving over rough roads.

10181555

(Revision A) Front Bumper Fascia is misaligned or popping out

10169246

Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...

Read full bulletin

industry awareness regarding the recommended usage of Authentic Mopar Glass.

10138964

Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest...

Read full bulletin

mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.

Pre-Delivery & Maintenance

8 bulletins
11022026

Verify Reman part number availability.

Read full bulletin

Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

Read full bulletin

Library for specifications so a suitable alternative can be used

10229945

MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension)

10220487

Recall Advanced Communication.

10216423

Advanced Field Action Communication ? N0802072013 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2009 through 2012 model year: (DS) Ram Truck (ND) Dodge Dakota (HB) Dodge Durango (HG) Chrysler Aspen NOTE: All of the above involved vehicles are equipped with a Chrysler 9.25? rear axle (sales code DRB) or C235 rear axle (sales code DRN). The above vehicles may have been built with a rear axle pinion nut that can loosen, which could result in the rear axle locking up. This could cause a loss of vehicle control and/or a crash with little warning. Chrysler will conduct a voluntary safety recall on all affected vehicles to install a rear axle pinion nut retainer. Dealers will be notified of the launch of this safety recall by way of established methods used in the past.

10140092

Advanced Field Action Communication ? N0802072013 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2009 through 2012 model year: (DS) Ram Truck (ND) Dodge Dakota (HB) Dodge Durango (HG) Chrysler Aspen NOTE: All of the above involved vehicles are equipped with a Chrysler 9.25? rear axle (sales code DRB) or C235 rear axle (sales code DRN). The above vehicles may have been built with a rear axle pinion nut that can loosen, which could result in the rear axle locking up. This could cause a loss of vehicle control and/or a crash with little warning. Chrysler will conduct a voluntary safety recall on all affected vehicles to install a rear axle pinion nut retainer. Dealers will be notified of the launch of this safety recall by way of established methods used in the past.

10139014

Advanced Field Action Communication ? N0802072013 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2009 through 2012 model year: (DS) Ram Truck (ND) Dodge Dakota (HB) Dodge Durango (HG) Chrysler Aspen NOTE: All of the above involved vehicles are equipped with a Chrysler 9.25? rear axle (sales code DRB) or C235 rear axle (sales code DRN). The above vehicles may have been built with a rear axle pinion nut that can loosen, which could result in the rear axle locking up. This could cause a loss of vehicle control and/or a crash with little warning. Chrysler will conduct a voluntary safety recall on all affected vehicles to install a rear axle pinion nut retainer. Dealers will be notified of the launch of this safety recall by way of established methods used in the past.

10128976

Advanced Field Action Communication ? N0802072013 Chrysler Group LLC (Chrysler) announced a safety recall on certain...

Read full bulletin

2009 through 2012 model year: (DS) Ram Truck (ND) Dodge Dakota (HB) Dodge Durango (HG) Chrysler Aspen NOTE: All of the above involved vehicles are equipped with a Chrysler 9.25? rear axle (sales code DRB) or C235 rear axle (sales code DRN). The above vehicles may have been built with a rear axle pinion nut that can loosen, which could result in the rear axle locking up. This could cause a loss of vehicle control and/or a crash with little warning. Chrysler will conduct a voluntary safety recall on all affected vehicles to install a rear axle pinion nut retainer. Dealers will be notified of the launch of this safety recall by way of established methods used in the past.

Transmission

6 bulletins
10215978

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the...

Read full bulletin

Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph (16 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 - 5 mph (5 - 8 kph).

10215977

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the...

Read full bulletin

Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:Moaning or groaning noise while coasting and/or during a very light acceleration around 5 to 8 mph (8 to 13 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 to 5 mph (5 to 8 kph).Surge/Shudder at speeds greater than 50 mph (80 kph).

10188673

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the...

Read full bulletin

Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph (16 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 - 5 mph (5 - 8 kph).

10188672

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the...

Read full bulletin

Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms: Moaning or groaning noise while coasting and/or during a very light acceleration around 5 to 8 mph (8 to 13 kph). The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD. Binding of the front driveline while turning on steep grades at speeds around 3 to 5 mph (5 to 8 kph).Surge/Shudder at speeds greater than 50 mph (80 kph).

10136851

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the...

Read full bulletin

Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph (16 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 - 5 mph (5 - 8 kph).

10136850

Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the...

Read full bulletin

Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:Moaning or groaning noise while coasting and/or during a very light acceleration around 5 to 8 mph (8 to 13 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 to 5 mph (5 to 8 kph).Surge/Shudder at speeds greater than 50 mph (80 kph).

Steering

3 bulletins
10224870

Steering Column If vehicle comes in for steering column replacement, verify column installed.

Read full bulletin

Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be replaced). For more information and details on PN's, see W-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star.

10130090

Steering Column If vehicle comes in for steering column replacement, verify column installed.

Read full bulletin

Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be replaced). For more information and details on PN's, see W-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star.

10121826

Steering Column If vehicle comes in for steering column replacement, verify column installed.

Read full bulletin

Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be replaced). For more information and details on PN's, see W-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star. UPDATE: 11/9/2016 If the new bearing does not fit through the double dash, you need to replace the lower double dash panel to the latest level. Please see the updated flowchart in StarParts for the correct replacement panel.

Suspension

3 bulletins
10216458

52124768A$ - Bearing Assy - Rear For any noise related issue, before replacing this part please review and follow the ...

Read full bulletin

updated "Hub & Bearing Noise Diagnostic Procedure", found in STAR News #75 and in Service Manual. See DealerCONNECT>TechCONNECT>Service Info>Rear Susp>Hub and Bearing>Diagnosis and Testing>Diagnosis and Testing - Hub and Bearing - Noise.

10136528

52124768A$ - Bearing Assy - Rear For any noise related issue, before replacing this part please review and follow the ...

Read full bulletin

updated "Hub & Bearing Noise Diagnostic Procedure", found in STAR News #75 and in Service Manual. See DealerCONNECT>TechCONNECT>Service Info>Rear Susp>Hub and Bearing>Diagnosis and Testing>Diagnosis and Testing - Hub and Bearing - Noise.

10129012

52124768A$ - Bearing Assy - Rear For any noise related issue, before replacing this part please review and follow the ...

Read full bulletin

updated "Hub & Bearing Noise Diagnostic Procedure", found in STAR News #75 and in Service Manual. See DealerCONNECT>TechCONNECT>Service Info>Rear Susp>Hub and Bearing>Diagnosis and Testing>Diagnosis and Testing - Hub and Bearing - Noise.

Fuel System

2 bulletins
11024038

EVAPORATOR - AIR CONDITIONING & CORE - HEATER

10175733

Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season

HVAC & Climate

2 bulletins
11015801

HOSE AND TUBE - HEATER SUPPLY AND RETURN

11015799

HOSE AND TUBE - HEATER SUPPLY AND RETURN

Infotainment

2 bulletins
10229825

RHW RHP Radio Software Enhancements

10136988

RHR Radio Software Enhancements This bulletin involves upgrading the software on the RHR radio.

Read full bulletin

The customer may experience one or more of the following conditions. Enhancements to the loss of preset condition. Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.

Lighting

2 bulletins
10220099

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...

Read full bulletin

industry awareness regarding the use of recycled or salvage parts.

10169247

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...

Read full bulletin

industry awareness regarding the use of recycled or salvage parts.

Software & Calibration

1 bulletin
10217569

Failure Code Change This bulletin involves notifying the dealers and technicians of a change to the Required Flash (RF)...

Read full bulletin

and Customer Concern (CC) failure codes.