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2021 Coachmen Prism TSBs

15 Technical Service Bulletins across 6 categories

Transmission

4 bulletins
10228683

According to the Interim Recall Notice Received by Mercedes-Benz concerning 22V796: "Mercedes-Benz AG has determined...

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that on certain Sprinter vehicles, a component of the park lock system might wear extraordinarily due to specific driver parking practices and impair safe parking of the vehicle. If the vehicle is not properly secured in accordance with parking instructions in the operator's manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. Thus, the risk of an accident could increase. The driver will not receive a warning due to the nature of the failure mechanism. It is important that the driver ensures that the manual parking brake is engaged to adequately secure the vehicle against rolling away. Additionally, the parking level "P" is only to be inserted when the vehicle is completely stationary. The customer can find precise information on the parking process and on correct vehicle securing in their operator manual. Owners who notice any issues with the automatic transmission park lock function may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected."

10208118

MBAG was notified of customer complaints claiming a van had "rolled away" after the driver had selected the Park ("P")...

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gear position and P was displayed to the driver in the instrument cluster. MBAG confirmed that if the vehicle is not properly secured in accordance with the parking instructions in the vehicle Operator's Manual, in particular by always engaging the parking brake after shifting to P, the vehicle could roll from its parked position, which could increase the risk of a crash. Always secure the van in accordance with the instructions in the Operator's Manual.

10185507

As per Mercedes-Benz Recall 2020-545; Mercedes-Benz AG has determined that on certain vehicles, the wiring harness for...

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the telematics control unit could get stuck between the brake light switch and the brake pedal. If this happens, the brake lights could remain on. Additionally, the vehicle could be started and could be shifted into gear without the need to press the brake pedal. It is also possible that if a driver exits the vehicle through the cargo compartment, the transmission may not shift to Park automatically. This could result in unintended vehicle movement. A vehicle that moves unexpectedly could create the risk of a crash. Brake lights that do not work properly could result in road users being confused of the driver's intentions, and increase the risk of a crash.

10178434

Per the TSB received by Lippert Components, Inc.: This document outlines the inspection (and correction) of Thule Regal...

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Awnings to determine if there is too much gap between the roll tube and end plates, which could cause the fabric to extend over the edge or the roll tube could shift along the axle plane.

Engine

3 bulletins
10234122

As per recall 23V100.

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Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vehicles, the fuse layout of the interior blower motor might not meet the requirements for prolonged operation at the highest blower setting. Influenced by certain premises, such as ambient and assembly space temperatures as well as usage, this could lead to an increase of the transitional resistance between fuse and fuse holder and thus, to a limit-exceeding heat development in the area of the fuse holder. Consequently, a risk of fire during operation and a risk of injury cannot be ruled out.

10224359

*Notice* This was received by Mercedes-Benz Canada - This was a recall conducted in Canada by Mercedes-Benz.

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To Forest River's knowledge, only vehicles manufactured and shipped into Canada are affected. According to Mercedes-Benz AG Group (MBAG): Mercedes-Benz AG Group (MBAG) has determined that on certain MY 2019-2020 Sprinter vehicles with diesel engines, the control unit software may not meet OBD functionality specifications. In the potentially affected vehicles, several OBD diagnostics and functions of the engine control unit, transmission control unit, and dosing control unit might not meet OBD functionality specifications. In case of the described issue, there is no impact on emissions, safety or drivability. There are no specific precautions to be taken with respect to the subject issue until the corrective measures are implemented.

10191545

Mercedes-Benz AG ("MBAG"), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle...

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safety exists in certain Model Year 2019 - 2020 Mercedes-Benz Sprinter vehicles. MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the software design of the communication module may fail to communicate the correct vehicle's location for the emergency call system ("eCall") in the event of a crash. Depending on the crash scenario, a temporary drop in the on-board electrical voltage system may occur.

Electrical

3 bulletins
10224358

According to Mercedes-Benz Recall 22V360: The communication module's SIM card could become disabled and prevent a...

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connection with a mobile phone network. In this case, the digital owner's manual as well as the automatic eCall function would not be available, which could preclude or delay the arrival of emergency responders. This could increase the risk of an injury following an emergency event.

10217931

MBAG Recall 22V360 has determined that on certain Mercedes-Benz Sprinter vehicles, the communication module's SIM card...

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might become disabled and prevent a connection with a mobile phone network. In this case, the manual as well as the automatic eCall function would not be available, which could preclude or delay the arrival of emergency responders. This might increase the risk of an injury following an emergency event. The supplier of the SIM card will update the SIM profile of the communication modules on the affected vehicles. This update is planned to be performed over-the-air with no workshop visit being required. If the over-the-air update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed.

10181762

An intermittent connection may occur between the connector block of the electronic control unit (ECU) and the connector ...

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pins for the Supplemental Restraint System (SRS) wiring harness. The SRS may detect resistance, which could lead to warning lights illuminating on the instrument cluster.

Brakes

3 bulletins
10198697

Attached is the Final Notification from Mercedes-Benz.

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Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles the retaining washer on the bolt connecting the brake pedal to its bearing block may loosen over time. If the retaining washer loosens, over time it could detach from the bolt. In the worst-case scenario and with ongoing use of the brake pedal, the bolt may slip out of the bearing block on one side. If this occurs, the brake light switch may become permanently activated, even when the brake pedal is not pressed. If the braking lights were permanently illuminated it would not be possible for following traffic to determine the intention of the vehicle, increasing the risk of a crash. As soon as the bolt has slipped out of the bearing block on one side, the driver may notice the brake pedal to feel as if it is moving in a circular formation when being depressed. Owners who notice any issues with the mount of brake pedal on bearing block may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected.

10197004

The retaining washer and bolt that connect the brake pedal to the bearing block may come loose and detach.

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This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

10193740

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles the retaining washer on the bolt...

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connecting the brake pedal to its bearing block may loosen over time. If the retaining washer loosens, over time it could detach from the bolt. In the worst-case scenario and with ongoing use of the brake pedal, the bolt may slip out of the bearing block on one side. If this occurs, the brake light switch may become permanently activated, even when the brake pedal is not pressed. If the braking lights were permanently illuminated it would not be possible for following traffic to determine the intention of the vehicle, increasing the risk of a crash. As soon as the bolt has slipped out of the bearing block on one side, the driver may notice the brake pedal to feel as if it is moving in a circular formation when being depressed. Owners who notice any issues with the mount of brake pedal on bearing block may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected.

Infotainment

1 bulletin
10202802

Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the software of...

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the MBUX multimedia system might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury.

Steering

1 bulletin
10185508

As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic...

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power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash.