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2020 Coachmen Galleria TSBs

17 Technical Service Bulletins across 10 categories

Electrical

5 bulletins
10251927

The battery boost cable is connected to a chassis lug provided by Mercedes.

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The 12V wiring will be routed to a new lug.

10211681

This is a Mercedes-Benz Recall that Forest River is passing through.

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Forest River is not conducting any campaign separately other than notifying our owners and dealers of the Mercedes-Benz Campaign 21V055. USA: 178 Vehicles MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the software design of the communication module may fail to communicate the correct vehicle's location for the emergency call system ("eCall") in the event of a crash. Depending on the crash scenario, a temporary drop in the on-board electrical voltage system may occur. If this occurs, the wrong location may be transmitted during an eCall. As a result, the arrival of emergency responders could be delayed, which could increase the risk of injury.

10185924

This installation guide is intended to aid a certified technician in installing a Battery Disconnect Solenoid in place...

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of the Battery Guard (BG160).

10181762

An intermittent connection may occur between the connector block of the electronic control unit (ECU) and the connector ...

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pins for the Supplemental Restraint System (SRS) wiring harness. The SRS may detect resistance, which could lead to warning lights illuminating on the instrument cluster.

10164148

According to the Technical Service Bulletin released by Carefree of Colorado; "It has been recently reported in a few...

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instances that the awning extends during travel. This can be caused by the wiring being reversed causing the auto-retract system to extend the awning from a closed position."

Transmission

2 bulletins
10228683

According to the Interim Recall Notice Received by Mercedes-Benz concerning 22V796: "Mercedes-Benz AG has determined...

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that on certain Sprinter vehicles, a component of the park lock system might wear extraordinarily due to specific driver parking practices and impair safe parking of the vehicle. If the vehicle is not properly secured in accordance with parking instructions in the operator's manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. Thus, the risk of an accident could increase. The driver will not receive a warning due to the nature of the failure mechanism. It is important that the driver ensures that the manual parking brake is engaged to adequately secure the vehicle against rolling away. Additionally, the parking level "P" is only to be inserted when the vehicle is completely stationary. The customer can find precise information on the parking process and on correct vehicle securing in their operator manual. Owners who notice any issues with the automatic transmission park lock function may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected."

10208118

MBAG was notified of customer complaints claiming a van had "rolled away" after the driver had selected the Park ("P")...

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gear position and P was displayed to the driver in the instrument cluster. MBAG confirmed that if the vehicle is not properly secured in accordance with the parking instructions in the vehicle Operator's Manual, in particular by always engaging the parking brake after shifting to P, the vehicle could roll from its parked position, which could increase the risk of a crash. Always secure the van in accordance with the instructions in the Operator's Manual.

Other

2 bulletins
10194522

General 12V and 110V Operational Testing

10176469

Uneven surface on the non-skid floor of the shower causing water to pool near or along the drain.

Lighting

2 bulletins
10165595

The thermistor installed in the vehicle is not in an optimal location.

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The thermistor will need relocated, and software upgrade to the FireFly electronic control system is also required.

10163325

The thermistor installed in the vehicle is not in an optimal location.

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The thermistor will need relocated, and software upgrade to the FireFly electronic control system is also required.

Engine

1 bulletin
10234122

As per recall 23V100.

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Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vehicles, the fuse layout of the interior blower motor might not meet the requirements for prolonged operation at the highest blower setting. Influenced by certain premises, such as ambient and assembly space temperatures as well as usage, this could lead to an increase of the transitional resistance between fuse and fuse holder and thus, to a limit-exceeding heat development in the area of the fuse holder. Consequently, a risk of fire during operation and a risk of injury cannot be ruled out.

Body & Paint

1 bulletin
10209239

When in use, the bike rack is causing indentations into the rear door skin on the Mercedes-Benz van body.

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This is due to an extremely small "foot print" of the bike rack.

Infotainment

1 bulletin
10202802

Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the software of...

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the MBUX multimedia system might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury.

Steering

1 bulletin
10185508

As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic...

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power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash.

Fuel System

1 bulletin
10176163

Forest River shared this TSB from our supplier, FireFly, Inc.

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to our dealers: Firefly Integrations has identified corrupted messages that could be sent on the RV-C communication network. Firefly strongly urges this critical update to your coachs software to keep all devices on the network communicating correctly.

Software & Calibration

1 bulletin
10174486

Provide an update that would prevent possible message corruption that could take place on the RVC network.