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2021 Chrysler Voyager TSBs

370 Technical Service Bulletins across 15 categories

Infotainment

72 bulletins
11029705

Harman R1H Uconnect 5 Radio Software Flash Error Codes

11029704

Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...

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or B1570-93

11027734

Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)

11025515

Intermittent Uconnect Box Requires Service Message.

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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

11021581

Door speaker Inoperative or No Sound

11018269

" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"

11017092

AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).

11017069

"Display Verify Z part number availability.

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Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."

11015307

Apple CarPlay Does Not Complete The First Initial Wireless Connection.

11014538

Uconnect Box Require Service Message

11014528

Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.

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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process

11001756

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

11000992

Checking Radio Software Level On A VP2 Radio

10248903

Radio Navigation Displays Message ?No Maps Available?

10248861

Uconnect 5 Voice Recognition Options

10247960

Rear Seat Entertainment Tab On Radio Intermittently Disappears

10247435

Humming Noise Through Speakers While Vehicle Is Off

10243263

Radio Firmware Over The Air (FOTA) Update from R16.28 or R17.98 to R17.99 Software Version Customers may experience one...

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or more of the following: ? Radio resets at times. ? Wireless disconnects. ? Intermittent display screen blank. ? Radio slow to respond and lockup. ? Radio inoperative intermittently. ? Apps not able to update. Additional enhancement included with this software update: ? CarPlayT and Android AutoT improvements and robustness added. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R16.28 and R17.98 (RU) and from R17.98 (WD) to R17.99. NOTE: The National campaign for this FOTA update launched September 8, 2023.

10243185

Malfunction Indicator Lamp Illuminated.

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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso

10243153

Apple CarPlay Does Not Work Or Not Connecting

10242779

Customer Satisfaction Notification ZD7 - Radio Software update

10242778

Customer Satisfaction Notification 81A - Radio Features

10241056

Customer Satisfaction Notification ZD7 - Radio Software Update

10240996

Rear Seat Entertainment Tab On Radio Intermittently Disappears

10240038

Cluster message displayed.

10240004

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

10240002

Customer Satisfaction Notification ZD7 - Radio Software Update

10234433

Rear Seat Entertainment Tab On Radio Intermittently Disappears

10234428

Uconnect Box Require Service Message

10230297

Uconnect Box Require Service Message

10230233

User Is Unable To Create A New Profile In The R1H Radio Uconnect 5

10230231

R1H Missing Connectivity Info In The Radio (Found In TBM)

10230226

Check Software Level On R1 Harman Radio

10230200

Radio Requires Theft Code To Unlock It At PDI

10230194

Head unit button stuck DTC code B14DA-2A

10230066

Radio Reboot Continually

10230056

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...

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IPhone Is Connected

10230054

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10230048

Radio Volume Uncontrollable Or Changing On Its Own

10230032

Radio Screen Freeze, Blank Screen And Reset

10230028

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10229017

Uconnect Box Requires Service Message

10227994

Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference

10226007

Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set

10223454

Radio Reboot Continually

10223444

Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...

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IPhone Is Connected

10223442

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

10223420

Radio Screen Freeze, Blank Screen And Reset

10223416

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10222936

Uconnect Box Requires Service Message

10221645

R1H Missing Connectivity Info In The Radio (Found In TBM)

10221640

Check Software Level On R1 Harman Radio

10221315

Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...

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- 2021 Dodge Durango (WD), 2021 Chrysler Pacifica (RU), 2021 Jeep Grand Cherokee (WL) and 2022 Wagoneer and Grand Wagoneer (WS) (Rev. B)

10221297

R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present

10221280

Uconnect Box Requires Service Message

10221279

No Phone Connected Message Displayed Or Customers Phone Book Does Not Load

10221268

Rear Seatback Video Screen Goes Black When Selecting a Game Application

10221263

Incorrect USB Contents Are Displayed On The Radio Display

10221261

Media Source Had No Sources Displayed And No Audio On Startup

10221258

Radio Screen Freeze, Blank Screen And Reset

10221144

Rear Seatback Video Screen Goes Black When Selecting a Game Application

10221141

Wired Apple CarPlay Inoperative

10221138

Radio Displays Android Recovery Message

10221134

Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance

10221127

Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up

10218507

Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit

10214577

Uconnect Box Error Message On Radio Screen And DTC code B22A9-96 Set

10214576

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...

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B1561-13

10214572

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...

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B1561-13

10214565

Electronic Vehicle Information Center (EVIC) LCD Display is Blank

10212515

Uconnect Box Requires Service Message

10212276

Uconnect Box Requires Service Message

Electrical

71 bulletins
11028904

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11024323

MODULE - STEERING CONTROL & COLUMN

11020600

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

11020264

Telematics Box Module Verify Z part number availability.

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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.

11015810

"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...

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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."

11013171

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11012777

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11009559

MODULE - INVERTER

11007714

"After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning...

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Chime"

11005326

"Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software."

11002828

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

11001230

"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity.

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This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP."

11000611

MODULE - TELEMATICS

10251817

Revised Customer Satisfaction Notification Y40 ? Control Module Software Updates

10251816

Customer Satisfaction Notification Y40 Control Module Software Updates

10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10247948

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10243258

Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.29C to 4.36 Customers may experience...

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one or more of the following: ? Uconnect Box requires service message at start up. ? Losing Wi-Fi Hotspot streaming connection: internet data is not reliable. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). ? LED blinking on overhead console after ignition cycle. These conditions do not affect the rear view camera display. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 4.29c to 4.36. NOTE: The national launch for the FOTA is expected to begin September 08, 2023.

10242810

Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig.

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1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.29d to 4.36.

10236943

Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following:...

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? Uconnect pop up box error or requires service message. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? LED blinking on overhead console after ignition cycle. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from (WD - 4.27i.) and (RU - 4.29d) to 4.36.

10236878

Malfunction Indicator Lamp Illuminated.

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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor

10234420

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10230405

Telematic box module 2

10230301

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

10230183

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

10230177

Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00

10230088

Customer Satisfaction Notification Y23 Powertrain Control Module Software

10230059

Battery Of Uconnect Box Is Temporarily Low Popup Message

10230058

Customer complains of a MIL-on condition.

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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

10229479

Battery Drain Suspected or "Identified" From USB or Media Hub

10229471

Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement

10229435

Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.

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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content

10229086

Malfunction Indicator Lamp Illuminated.

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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor

10229059

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10229041

Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off

10228988

Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.

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Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp

10227712

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

10227709

No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement

10225342

Battery Drain Suspected or "Identified" From USB or Media Hub

10225334

Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement

10225298

Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.

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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content

10225205

Battery Drain Suspected or "Identified" From USB or Media Hub

10225197

Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement

10225161

Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.

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A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content

10223765

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

10223476

Customer Satisfaction Notification Y23 Powertrain Control Module Software

10223447

Battery Of Uconnect Box Is Temporarily Low Popup Message

10223446

Customer complains of a MIL-on condition.

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Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.

10223124

Malfunction Indicator Lamp Illuminated.

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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor

10223097

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10223027

Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.

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Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp

10222938

Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster

10222935

Battery Of Uconnect Box Is Temporarily Low Popup Message

10221597

No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

10221422

Security Gateway (SGW) Module Theory and Operation

10221295

MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low

10221288

Customer complaint includes a Mil-on condition.

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Upon further investigation, one or more of the following fault codes may be set in the PCM:

10221251

MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low

10221227

CAMERA / APPLIQUE, License Lamp (Rear Assemblies) For 2021 RU with concern of Backup camera and/or steering wheel...

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controls inoperative and DTC(s) B2299, U0264, U1045, U114D, U115A, U115B are present and technician finds water/corrosion in camera and/or light bar jumper harness. Requesting technician to replace both the rearview camera and license lamp applique assemblies. Please contact FCA Redacted Content to set up part return to QEC. If no response in 15 minutes, proceed with repair.

10221153

Battery Tester Warranty Code Procedures, Midtronics Charger Update Process

10221152

Battery Tester Warranty Code Procedures, Medtronic Update Process

10220742

Malfunction Indicator Lamp Illuminated.

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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor

10220715

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10220644

Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.

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Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp

10212470

MIL Malfunction Indicator Lamp Illuminated, P2067 Fuel Level Sensor 2 Circuit Low

10212447

Customer complaint includes a Mil-on condition.

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Upon further investigation, one or more of the following fault codes may be set in the PCM:

10212345

Malfunction Indicator Lamp Illuminated.

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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor

10212318

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

10212247

Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.

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Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp

Body & Paint

54 bulletins
11022012

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022003

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

11020097

Power Sliding Door Inoperative or Intermittently Will Not Open or Close

11018443

Power Sliding Door Will Not Power Open And/Or Close Automatically.

11017072

"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up.

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It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"

11012884

Door Latch, Handle And Ajar Additional Service Information.

11009570

SWITCH AND BEZEL - FRONT DOOR

11005525

Liftgate Inoperative And Or Intermittently Will Not Open Or Close.

11005320

"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."

11001466

Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close

11000926

Power Sliding Door Will Not Power Open And/Or Close Automatically.

11000798

"3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up.

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It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"

10248575

Water Leak At Upper D-pillar Or Liftgate Area

10248512

SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty.

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Please do not try to open the Switch nor fix it. Just return the part and order a new one.

10247934

The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually

10244414

Water Leak At Upper D-pillar Or Liftgate Area

10244351

SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty.

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Please do not try to open the Switch nor fix it. Just return the part and order a new one.

10243207

FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town &...

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Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)

10243206

Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 -...

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2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)

10242771

FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town &...

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Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)

10242768

Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020...

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Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)

10242755

Power Sliding Door Will Not Open And Or Close.

10236969

Mirror

10234407

The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually

10230243

Customer Satisfaction Notification Y50 Power Liftgate

10230014

Interior Lamps Have A Momentary Delay After Opening A Door

10230013

Rolling Auto Door Locks Stopped Operating After Recent Service Repairs

10229572

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10229488

Water Leak At Upper D-pillar Or Liftgate Area

10229050

The Customer Has Difficulty When Opening Or Closing The Power Liftgate

10229037

Interior Lamps Have A Momentary Delay After Opening A Door

10228976

LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...

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operate, refer to Star Online Publication S2223000021 before replacing the latch.

10228004

Blind Spot System False Alerts.

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Blind Spot Indicator On In Mirror For No Reason.

10227986

The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually

10227981

Front Door Is Over Flush To The Sliding Door

10227970

LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...

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operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the liftgate latch. If no response in 15 minutes, refer to Star Online Publication S2223000021 before replacing the latch.

10225424

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225349

Water Leak At Upper D-pillar Or Liftgate Area

10225287

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225212

Water Leak At Upper D-pillar Or Liftgate Area

10223402

Interior Lamps Have A Momentary Delay After Opening A Door

10223401

Rolling Auto Door Locks Stopped Operating After Recent Service Repairs

10223075

Interior Lamps Have A Momentary Delay After Opening A Door

10223015

LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...

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operate, refer to Star Online Publication S2223000021 before replacing the latch.

10222937

Hands Free Power Sliding Door And Or Liftgate Function Difficult To Use Or Intermittent Operation

10221657

Customer Satisfaction Notification Y50 Power Liftgate

10221358

LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending),...

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please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) through all inputs (overhead console, key fob, handle grab). 2. If sliding doors operate as expected, do NOT replace sliding door latch(es). 3. If service is required, and your Dealership is located in the Detroit Metro Area please contact FCA Redacted Content, prior to replacing any sliding door latch(es). If no response in 15 minutes, proceed with repair. 4. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).

10220693

Interior Lamps Have A Momentary Delay After Opening A Door

10220632

LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...

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operate, refer to Star Online Publication S2223000021 before replacing the latch.

10218500

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot

10212443

LATCH - FRONT DOOR

10212438

GLASS - SUNROOF

10212309

The Customer Has Difficulty When Opening Or Closing The Power Liftgate

10212235

LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...

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operate, refer to Star Online Publication S2223000021 before replacing the latch.

Engine

52 bulletins
11029756

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation, SYMPTOM: a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: **P152F - Engine Hood Switch 2 / Engine Hood Switch 1 Correlation.** U0418-00 - Implausible Data Received From Brake System Control Module 1. P061A - Level 2 Torque Performance. Customers may also experience one or more of the following: **Engine Stop/Start (ESS) is inoperable.** Battery depletes. Rough shifting while driving. Driveline bumps and rumbles when lightly applying the accelerator pedal in traffic or at other low vehicle speeds such as parking lot maneuvers. Transmission hard upshifts, rough/bump during low gear 1-2 and 2-3 at 40-64 kph (25-40 mph). This bulletin involves reprogramming the PCM with the latest available software.

11025028

Engine Oil Leak

11023618

Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.

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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.

11023331

Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On.

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There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:

11021043

Engine Rattle Noise

11020608

When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...

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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.

11019773

ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.

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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.

11018608

Vibration From Engine Or Powertrain.

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Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.

11018482

"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...

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Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "

11018451

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.

11016439

Misfire DTCs, Rough Idle, Valvetrain Noise

11016107

Engine Rattle Noise

11015297

Engine Noise

11015065

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.

11014913

VALVE - FUEL VAPOR

11014408

Engine Rattle Noise

11014231

"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."

11002752

MOTOR - BLOWER WITH WHEEL

11001459

Suspected Engine Coolant Leak

11001198

Suspected Engine Coolant Leak

11000195

"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."

10248877

Verifying Camshaft Diagnosis

10248505

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

10247906

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10247905

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10244344

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.

10243268

Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.

10243192

Suspected engine coolant leak.

10240035

MIL lamp-on. Engine noise, rattle.

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Misfire or rough running.

10239957

Water Quality When Mixed With Engine Coolant

10239855

PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code...

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presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).

10239854

ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking...

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noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head (no need to replace rocker arms). The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. Case 2.- If the INTAKE camshaft or INTAKE rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).

10236905

Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

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Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.

10234379

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10234378

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).

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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.

10230180

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10230154

GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with...

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Active Grille Shutter (AGS) is set, please review Star OnlineS2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.

10230029

Customer Complaint May Include Engine Oil Leak Or Consumption

10223417

Customer Complaint May Include Engine Oil Leak Or Consumption

10223415

Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP

10223255

Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP

10221594

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10221568

GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with...

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Active Grille Shutter (AGS) is set, please review Star OnlineS2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.

10221366

Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak...

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Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI (right side) or 04893799AH (left side)includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content to facilitate fast track shipment of failed part.

10221282

CEL (Check Engine Lamp) Comes On, U11E9 Lost Communication With AGS (Active Grill Shutter), Vehicle Not Equipped With...

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MDX Sales Code

10221277

Customer Complaint May Include Engine Oil Leak Or Consumption

10221097

Transmission Kit with Torque Converter 1.

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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.

10214518

Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the customer...

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may later return for an oil leak. Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content if further questions or help is needed with parts retention returns on valve cover assemblies

10212473

Customer Complaint May Include Engine Oil Leak Or Consumption

10212467

CEL Check Engine Lamp Comes On, U11E9 Lost Communication With AGS Active Grill Shutter, Vehicle Not Equipped With MDX...

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Sales Code

10212446

CAMSHAFT - INTAKE

10212437

TUBE - TURBO WATER FEED

Other

39 bulletins
11029764

WATER PUMP

11029763

WATER PUMP

11029706

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

11028903

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

11028781

ACTUATOR - TRANSFER CASE

11027837

Water Pump & Chain Case Cover

11027836

Water Pump & Chain Case Cover

11026552

Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.

11019763

1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.

11016293

APPLIQUE - B & C PILLAR

11016133

HORN AND BRACKET - NONE

11014857

RESERVOIR - COOLANT

11010748

Reverse View Camera Inoperative After Recent Repair

11004838

2 nd Row Seat Does Not Fold Using Easy Entry Handle.

11001200

"3rd Row Seat Headrest Will Not Stay Up On 60% Seat."

11000169

BRUSH - VACUUM

10248854

"Check Charge Cable" Message Appears on Cluster

10248516

CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content.

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If no response in 15 minutes, proceed with repair.

10244356

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...

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this is normal and not a defect.

10244355

CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content.

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If no response in 15 minutes, proceed with repair.

10240030

Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.

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C0604- Active Air Dam Control Performance

10240022

"Check Charge Cable" Message Appears On Cluster

10230149

GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.

10230018

Remote Key Fobs Only Work In Close Range

10229065

No Crank No Start

10228989

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10228007

Reverse View Camera Inoperative After Recent Repair

10227983

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...

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semi and full synthetic oils.

10223103

No Crank No Start

10221563

GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.

10221233

GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.

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If the issuestill exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.

10220721

No Crank No Start

10220645

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10218512

KeySense Feature Settings And KeySense PIN Resetting

10218510

Buzz Or Rattle From Subwoofer Area Of Vehicle

10214570

Left Side Sun Visor Appears Loose.

10212512

GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.

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If the issuestill exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.

10212444

BASE - FLOOR CONSOLE

10212324

No Crank No Start

Lighting

24 bulletins
11028894

Washer Fluid Warning Lamp Illuminated When Reservoir Is Full

11023326

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...

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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

11021039

Tire Pressure Monitor (TPM) Service Information.

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TPM Lamp On.

11018447

"Washer Light On And Will Not Turn Off After Adding Washer Solvent."

11010511

Tire Pressure Monitor (TPM) Service Information.

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TPM Lamp On.

11000861

HCP Stuck In Plant Mode.

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Red Wrench Light On, Electric Drive Modes Disabled

10248881

Vehicle Only Runs in Gas Mode, Will Not Go into Electric Mode with or Without the MIL Lamp On

10230407

Base Headlamp Bright, Base Headlamp Black

10229080

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10229079

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10229064

Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...

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Or Can C BUS DTC?s

10223118

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10223117

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10223102

Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...

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Or Can C BUS DTC?s

10221309

U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

10220933

Customer Satisfaction Notification Y12 Automatic Headlamps

10220736

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10220735

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10220720

Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...

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Or Can C BUS DTC?s

10212476

U11E9 Lost Communication With AGS Active Grille Shutter, Malfunction Indicator Lamp MIL Illuminated

10212339

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10212338

Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On

10212323

Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...

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Or Can C BUS DTC?s

10190680

Customer Satisfaction Notification Y12 Automatic Headlamps

Hybrid & EV

11 bulletins
10248556

Wireless Qi Charger Not Charging

10247959

Hybrid Pages Not Updating Properly

10244395

Wireless Qi Charger Not Charging

10243208

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.

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B)

10242750

Wireless Qi Charger Not Charging

10234432

Hybrid Pages Not Updating Properly

10229045

Wireless Qi Charger Not Charging

10227728

Customer Satisfaction Notification Z76 Electric Vehicle Mode Unavailable

10223083

Wireless Qi Charger Not Charging

10221423

An incorrect PDF document S228A000004 Rev.

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A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A

10220701

Wireless Qi Charger Not Charging

HVAC & Climate

11 bulletins
10243271

A/C Diagnostic LOP Change

10241146

A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

10230189

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

10228982

HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...

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Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.

10223021

HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...

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Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.

10221285

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

10220891

A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...

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system

10220638

HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...

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Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.

10212475

Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger

10212361

CHRYSLER PACIFICA (RU) MY2017-21 ELECTRIC COOLANT HEATER Part Requirement Verification

10212241

HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...

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Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.

Fuel System

10 bulletins
11023611

HOSE AND TUBE - EGR COOLANT

11012010

FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual.

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If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.

10251801

Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)

10236933

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

10229483

Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)

10225346

Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)

10225209

Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)

10222939

EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode

10222919

Creak Noise Coming From Integrated Center Stack Or Radio Bezel Area

10212436

MUFFLER AND TAILPIPE ? EXHAUST

Pre-Delivery & Maintenance

9 bulletins
11029785

Fleet Campaign Parts Ordering Process (03D)

11026651

Verify "Z" part number availability.

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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only

11011774

Backup Camera Poor Image Quality Inspection

10251767

Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.

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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014

10243209

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

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Library for specifications so a suitable alternative can be used

10230302

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

10223766

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

10221374

CAMERA, Rear View For backup camera concerns involving vehicle with missing guidelines or INOP please contact the...

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following individual prior to service of the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.

Suspension

7 bulletins
11023168

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

11006965

"Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).

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"

10248848

Spring Front Upr - Isolator Before replacing this part.

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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

10242752

USB Hub In-Operable

10228023

Customer Satisfaction Notification Y97 Hub Bolts

10221787

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.

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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

10212445

HUB AND BEARING - WHEEL

Transmission

5 bulletins
11024056

948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P1DB7-00 - Torque Converter Clutch Performance.

10251802

International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission  Certain 2017 - 2023 Chrysler Pacifica (RU)

10236882

Warranty Bulletin D-23-07 (XE1) Eflite Si-eVT Transmission - Certain 2017 ? 2023 Chrysler Pacifica (RU)

10221150

Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders

10214517

Manual Park Release Cable If customer comes into the dealership with their vehicle unable to shift into Park (P), and...

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dealer root causes issue to the MPR cable (manual park release) Condition - rotary shifter is shifted into Park, but the vehicle is physically not in Park. Customer may experience, flashing PRNDL or cluster message (unable to shift to park). There's an auto park feature, EVIC messaging, door chime, and the EPB will activate when the door is open if the transmission is not in park. Please contact the following individual prior to repairing the vehicle: FCA Redacted Content If no response in 15 minutes, please proceed with repair.

Steering

3 bulletins
11023620

Noise From Front End While Steering Or Turning The Steering Wheel.

11022564

Noise From Front End While Steering Or Turning The Steering Wheel.

10221192

Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under...

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which replacement or repair of steering system components are required.

Software & Calibration

1 bulletin
11011799

Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of...

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updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.

Brakes

1 bulletin
10221427

: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging