2021 Chrysler Voyager TSBs
370 Technical Service Bulletins across 15 categories
Categories
Infotainment
72 bulletinsHarman R1H Uconnect 5 Radio Software Flash Error Codes
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...
Read full bulletin
or B1570-93
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
Intermittent Uconnect Box Requires Service Message.
Read full bulletin
TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Door speaker Inoperative or No Sound
" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
"Display Verify Z part number availability.
Read full bulletin
Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Uconnect Box Require Service Message
Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
Read full bulletin
Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Checking Radio Software Level On A VP2 Radio
Radio Navigation Displays Message ?No Maps Available?
Uconnect 5 Voice Recognition Options
Rear Seat Entertainment Tab On Radio Intermittently Disappears
Humming Noise Through Speakers While Vehicle Is Off
Radio Firmware Over The Air (FOTA) Update from R16.28 or R17.98 to R17.99 Software Version Customers may experience one...
Read full bulletin
or more of the following: ? Radio resets at times. ? Wireless disconnects. ? Intermittent display screen blank. ? Radio slow to respond and lockup. ? Radio inoperative intermittently. ? Apps not able to update. Additional enhancement included with this software update: ? CarPlayT and Android AutoT improvements and robustness added. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R16.28 and R17.98 (RU) and from R17.98 (WD) to R17.99. NOTE: The National campaign for this FOTA update launched September 8, 2023.
Malfunction Indicator Lamp Illuminated.
Read full bulletin
U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso
Apple CarPlay Does Not Work Or Not Connecting
Customer Satisfaction Notification ZD7 - Radio Software update
Customer Satisfaction Notification 81A - Radio Features
Customer Satisfaction Notification ZD7 - Radio Software Update
Rear Seat Entertainment Tab On Radio Intermittently Disappears
Cluster message displayed.
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
Customer Satisfaction Notification ZD7 - Radio Software Update
Rear Seat Entertainment Tab On Radio Intermittently Disappears
Uconnect Box Require Service Message
Uconnect Box Require Service Message
User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
R1H Missing Connectivity Info In The Radio (Found In TBM)
Check Software Level On R1 Harman Radio
Radio Requires Theft Code To Unlock It At PDI
Head unit button stuck DTC code B14DA-2A
Radio Reboot Continually
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
Read full bulletin
IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect Box Requires Service Message
Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference
Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set
Radio Reboot Continually
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
Read full bulletin
IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Screen Freeze, Blank Screen And Reset
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect Box Requires Service Message
R1H Missing Connectivity Info In The Radio (Found In TBM)
Check Software Level On R1 Harman Radio
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange)...
Read full bulletin
- 2021 Dodge Durango (WD), 2021 Chrysler Pacifica (RU), 2021 Jeep Grand Cherokee (WL) and 2022 Wagoneer and Grand Wagoneer (WS) (Rev. B)
R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present
Uconnect Box Requires Service Message
No Phone Connected Message Displayed Or Customers Phone Book Does Not Load
Rear Seatback Video Screen Goes Black When Selecting a Game Application
Incorrect USB Contents Are Displayed On The Radio Display
Media Source Had No Sources Displayed And No Audio On Startup
Radio Screen Freeze, Blank Screen And Reset
Rear Seatback Video Screen Goes Black When Selecting a Game Application
Wired Apple CarPlay Inoperative
Radio Displays Android Recovery Message
Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Uconnect Box Error Message On Radio Screen And DTC code B22A9-96 Set
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...
Read full bulletin
B1561-13
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13, B1561-11 or...
Read full bulletin
B1561-13
Electronic Vehicle Information Center (EVIC) LCD Display is Blank
Uconnect Box Requires Service Message
Uconnect Box Requires Service Message
Electrical
71 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
MODULE - STEERING CONTROL & COLUMN
Decreased Remote Start And RKE Range.
Read full bulletin
Tire Pressure Sensors Values Are Not Displayed
Telematics Box Module Verify Z part number availability.
Read full bulletin
Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
Read full bulletin
Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
MODULE - INVERTER
"After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning...
Read full bulletin
Chime"
"Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL)...
Read full bulletin
illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software."
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37 Improving app connectivity.
Read full bulletin
This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 4.34 and 4.36 to 4.37. NOTE: National launch for this FOTA update is expected to begin May 31, 2024 for RU, WD and June 30, 2023 for MP."
MODULE - TELEMATICS
Revised Customer Satisfaction Notification Y40 ? Control Module Software Updates
Customer Satisfaction Notification Y40 Control Module Software Updates
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
Read full bulletin
to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
Read full bulletin
to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.29C to 4.36 Customers may experience...
Read full bulletin
one or more of the following: ? Uconnect Box requires service message at start up. ? Losing Wi-Fi Hotspot streaming connection: internet data is not reliable. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). ? LED blinking on overhead console after ignition cycle. These conditions do not affect the rear view camera display. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 4.29c to 4.36. NOTE: The national launch for the FOTA is expected to begin September 08, 2023.
Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig.
Read full bulletin
1) . ? Uconnect box backup ?battery low? message on the radio. ? WiFi hotspot streaming lost. ? Rear mirror LED blinking after ignition cycle. ? Uconnect App charge schedule / climate schedule setup issue. ? Customer not seeing profile or other vehicle information on the mobile app. This bulletin involves updating the TBM software from 4.29d to 4.36.
Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following:...
Read full bulletin
? Uconnect pop up box error or requires service message. ? Losing WiFi Hotspot streaming connection: internet data is not reliable. ? LED blinking on overhead console after ignition cycle. ? User is unable to setup the Charge schedule/Climate schedule events in Uconnect App (TBM is sending failure message). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from (WD - 4.27i.) and (RU - 4.29d) to 4.36.
Malfunction Indicator Lamp Illuminated.
Read full bulletin
U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
Read full bulletin
Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Telematic box module 2
Decreased Remote Start And RKE Range.
Read full bulletin
Tire Pressure Sensors Values Are Not Displayed
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00
Customer Satisfaction Notification Y23 Powertrain Control Module Software
Battery Of Uconnect Box Is Temporarily Low Popup Message
Customer complains of a MIL-on condition.
Read full bulletin
Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Battery Drain Suspected or "Identified" From USB or Media Hub
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
Read full bulletin
A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Malfunction Indicator Lamp Illuminated.
Read full bulletin
U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.
Read full bulletin
Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp
Decreased Remote Start And RKE Range.
Read full bulletin
Tire Pressure Sensors Values Are Not Displayed
No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement
Battery Drain Suspected or "Identified" From USB or Media Hub
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
Read full bulletin
A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Battery Drain Suspected or "Identified" From USB or Media Hub
Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on.
Read full bulletin
A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Please refer to STAR Online S2108000015 for more information. If you continually see this popup message, also see an active B22A9-93 DTC, please use wiTECH tool to check TBM2 module and record the failure information as shown on STAR Online S228A000003. Before replacing the TBM module, please check connections behind the TBM, the antenna and harness for improper connection and damage. Please call FCA Redacted Content
Decreased Remote Start And RKE Range.
Read full bulletin
Tire Pressure Sensors Values Are Not Displayed
Customer Satisfaction Notification Y23 Powertrain Control Module Software
Battery Of Uconnect Box Is Temporarily Low Popup Message
Customer complains of a MIL-on condition.
Read full bulletin
Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Malfunction Indicator Lamp Illuminated.
Read full bulletin
U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.
Read full bulletin
Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp
Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster
Battery Of Uconnect Box Is Temporarily Low Popup Message
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Security Gateway (SGW) Module Theory and Operation
MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low
Customer complaint includes a Mil-on condition.
Read full bulletin
Upon further investigation, one or more of the following fault codes may be set in the PCM:
MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low
CAMERA / APPLIQUE, License Lamp (Rear Assemblies) For 2021 RU with concern of Backup camera and/or steering wheel...
Read full bulletin
controls inoperative and DTC(s) B2299, U0264, U1045, U114D, U115A, U115B are present and technician finds water/corrosion in camera and/or light bar jumper harness. Requesting technician to replace both the rearview camera and license lamp applique assemblies. Please contact FCA Redacted Content to set up part return to QEC. If no response in 15 minutes, proceed with repair.
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
Malfunction Indicator Lamp Illuminated.
Read full bulletin
U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.
Read full bulletin
Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp
MIL Malfunction Indicator Lamp Illuminated, P2067 Fuel Level Sensor 2 Circuit Low
Customer complaint includes a Mil-on condition.
Read full bulletin
Upon further investigation, one or more of the following fault codes may be set in the PCM:
Malfunction Indicator Lamp Illuminated.
Read full bulletin
U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Lithium Ion Batteries BeginningApril 1, 2022, a $5,000 penaltywill be assessed to dealers who return any visually damaged battery to the supplier.
Read full bulletin
Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death. Exemptions will not be made for any dealer who fails to follow the appropriate handling process.To read the DCMail communication, go to DealerCONNECT > DCMail (ID: 81758) For details on recyclers, please visit the Mopar Dealer Site Lithium Ion Battery Handling page: https://www.dealers-mopar.com/moparone/retail/programs/battery-program/lithium-ion.jsp
Body & Paint
54 bulletinsAluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
Read full bulletin
exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
Read full bulletin
exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Power Sliding Door Inoperative or Intermittently Will Not Open or Close
Power Sliding Door Will Not Power Open And/Or Close Automatically.
"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up.
Read full bulletin
It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
Door Latch, Handle And Ajar Additional Service Information.
SWITCH AND BEZEL - FRONT DOOR
Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
Read full bulletin
exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
Power Sliding Door Will Not Power Open And/Or Close Automatically.
"3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up.
Read full bulletin
It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
Water Leak At Upper D-pillar Or Liftgate Area
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty.
Read full bulletin
Please do not try to open the Switch nor fix it. Just return the part and order a new one.
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
Water Leak At Upper D-pillar Or Liftgate Area
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty.
Read full bulletin
Please do not try to open the Switch nor fix it. Just return the part and order a new one.
FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town &...
Read full bulletin
Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 -...
Read full bulletin
2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town &...
Read full bulletin
Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020...
Read full bulletin
Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
Power Sliding Door Will Not Open And Or Close.
Mirror
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
Customer Satisfaction Notification Y50 Power Liftgate
Interior Lamps Have A Momentary Delay After Opening A Door
Rolling Auto Door Locks Stopped Operating After Recent Service Repairs
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
Read full bulletin
primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
The Customer Has Difficulty When Opening Or Closing The Power Liftgate
Interior Lamps Have A Momentary Delay After Opening A Door
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...
Read full bulletin
operate, refer to Star Online Publication S2223000021 before replacing the latch.
Blind Spot System False Alerts.
Read full bulletin
Blind Spot Indicator On In Mirror For No Reason.
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
Front Door Is Over Flush To The Sliding Door
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...
Read full bulletin
operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the liftgate latch. If no response in 15 minutes, refer to Star Online Publication S2223000021 before replacing the latch.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
Read full bulletin
primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
Read full bulletin
primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
Interior Lamps Have A Momentary Delay After Opening A Door
Rolling Auto Door Locks Stopped Operating After Recent Service Repairs
Interior Lamps Have A Momentary Delay After Opening A Door
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...
Read full bulletin
operate, refer to Star Online Publication S2223000021 before replacing the latch.
Hands Free Power Sliding Door And Or Liftgate Function Difficult To Use Or Intermittent Operation
Customer Satisfaction Notification Y50 Power Liftgate
LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending),...
Read full bulletin
please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) through all inputs (overhead console, key fob, handle grab). 2. If sliding doors operate as expected, do NOT replace sliding door latch(es). 3. If service is required, and your Dealership is located in the Detroit Metro Area please contact FCA Redacted Content, prior to replacing any sliding door latch(es). If no response in 15 minutes, proceed with repair. 4. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).
Interior Lamps Have A Momentary Delay After Opening A Door
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...
Read full bulletin
operate, refer to Star Online Publication S2223000021 before replacing the latch.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
LATCH - FRONT DOOR
GLASS - SUNROOF
The Customer Has Difficulty When Opening Or Closing The Power Liftgate
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to...
Read full bulletin
operate, refer to Star Online Publication S2223000021 before replacing the latch.
Engine
52 bulletinsFlash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
Upon further investigation, SYMPTOM: a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: **P152F - Engine Hood Switch 2 / Engine Hood Switch 1 Correlation.** U0418-00 - Implausible Data Received From Brake System Control Module 1. P061A - Level 2 Torque Performance. Customers may also experience one or more of the following: **Engine Stop/Start (ESS) is inoperable.** Battery depletes. Rough shifting while driving. Driveline bumps and rumbles when lightly applying the accelerator pedal in traffic or at other low vehicle speeds such as parking lot maneuvers. Transmission hard upshifts, rough/bump during low gear 1-2 and 2-3 at 40-64 kph (25-40 mph). This bulletin involves reprogramming the PCM with the latest available software.
Engine Oil Leak
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
Read full bulletin
This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On.
Read full bulletin
There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
Engine Rattle Noise
When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...
Read full bulletin
roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.
ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.
Read full bulletin
Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.
Vibration From Engine Or Powertrain.
Read full bulletin
Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.
"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...
Read full bulletin
Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
Read full bulletin
Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.
Misfire DTCs, Rough Idle, Valvetrain Noise
Engine Rattle Noise
Engine Noise
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
Read full bulletin
These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.
VALVE - FUEL VAPOR
Engine Rattle Noise
"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.
Read full bulletin
These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."
MOTOR - BLOWER WITH WHEEL
Suspected Engine Coolant Leak
Suspected Engine Coolant Leak
"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
Read full bulletin
PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
Verifying Camshaft Diagnosis
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
Read full bulletin
PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
Read full bulletin
For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
Read full bulletin
For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.
Read full bulletin
PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.
Suspected engine coolant leak.
MIL lamp-on. Engine noise, rattle.
Read full bulletin
Misfire or rough running.
Water Quality When Mixed With Engine Coolant
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code...
Read full bulletin
presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced. Case 2) If the intake camshaft or intake rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).
ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking...
Read full bulletin
noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head (no need to replace rocker arms). The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes (DTC)s present. Case 2.- If the INTAKE camshaft or INTAKE rocker arm has excessive wear on the high lift profile (Rocker arm: slider, Camshaft: central lobe), replace the intake camshaft (1) in that cylinder head and all intake rocker arms (6).
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0A3F - Drive Motor A Position Sensor 1 Circuit. ? P0A43 - Drive Motor A Position Sensor Circuit Intermittent. ? P0A45 - Drive Motor B Position Sensor 1 Circuit. ? P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: ? Vehicle is in limp mode. Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: ? Hybrid Control Processor (HCP). ? Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
Read full bulletin
For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
Read full bulletin
For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
Read full bulletin
installed in the vehicle.
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with...
Read full bulletin
Active Grille Shutter (AGS) is set, please review Star OnlineS2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer Complaint May Include Engine Oil Leak Or Consumption
Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP
Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
Read full bulletin
installed in the vehicle.
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with...
Read full bulletin
Active Grille Shutter (AGS) is set, please review Star OnlineS2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.
Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak...
Read full bulletin
Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI (right side) or 04893799AH (left side)includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content to facilitate fast track shipment of failed part.
CEL (Check Engine Lamp) Comes On, U11E9 Lost Communication With AGS (Active Grill Shutter), Vehicle Not Equipped With...
Read full bulletin
MDX Sales Code
Customer Complaint May Include Engine Oil Leak Or Consumption
Transmission Kit with Torque Converter 1.
Read full bulletin
All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the customer...
Read full bulletin
may later return for an oil leak. Engineering has updated the skirt height of the valve cover to address oil leaks. Replace the valve cover (part # 04893800AI includes valve cover gasket) to ensure proper repair. Please call FCA Redacted Content if further questions or help is needed with parts retention returns on valve cover assemblies
Customer Complaint May Include Engine Oil Leak Or Consumption
CEL Check Engine Lamp Comes On, U11E9 Lost Communication With AGS Active Grill Shutter, Vehicle Not Equipped With MDX...
Read full bulletin
Sales Code
CAMSHAFT - INTAKE
TUBE - TURBO WATER FEED
Other
39 bulletinsWATER PUMP
WATER PUMP
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
ACTUATOR - TRANSFER CASE
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
APPLIQUE - B & C PILLAR
HORN AND BRACKET - NONE
RESERVOIR - COOLANT
Reverse View Camera Inoperative After Recent Repair
2 nd Row Seat Does Not Fold Using Easy Entry Handle.
"3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
BRUSH - VACUUM
"Check Charge Cable" Message Appears on Cluster
CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content.
Read full bulletin
If no response in 15 minutes, proceed with repair.
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
Read full bulletin
this is normal and not a defect.
CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content.
Read full bulletin
If no response in 15 minutes, proceed with repair.
Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.
Read full bulletin
C0604- Active Air Dam Control Performance
"Check Charge Cable" Message Appears On Cluster
GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.
Remote Key Fobs Only Work In Close Range
No Crank No Start
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
Read full bulletin
compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
Reverse View Camera Inoperative After Recent Repair
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
Read full bulletin
semi and full synthetic oils.
No Crank No Start
GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.
GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.
Read full bulletin
If the issuestill exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
No Crank No Start
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
Read full bulletin
compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
KeySense Feature Settings And KeySense PIN Resetting
Buzz Or Rattle From Subwoofer Area Of Vehicle
Left Side Sun Visor Appears Loose.
GRILLE, Active Shutter Prior to replacing this part, please review Star OnlineS2008000132 for known concerns.
Read full bulletin
If the issuestill exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
BASE - FLOOR CONSOLE
No Crank No Start
Lighting
24 bulletinsWasher Fluid Warning Lamp Illuminated When Reservoir Is Full
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
Read full bulletin
lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Tire Pressure Monitor (TPM) Service Information.
Read full bulletin
TPM Lamp On.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
Tire Pressure Monitor (TPM) Service Information.
Read full bulletin
TPM Lamp On.
HCP Stuck In Plant Mode.
Read full bulletin
Red Wrench Light On, Electric Drive Modes Disabled
Vehicle Only Runs in Gas Mode, Will Not Go into Electric Mode with or Without the MIL Lamp On
Base Headlamp Bright, Base Headlamp Black
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...
Read full bulletin
Or Can C BUS DTC?s
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...
Read full bulletin
Or Can C BUS DTC?s
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
Customer Satisfaction Notification Y12 Automatic Headlamps
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...
Read full bulletin
Or Can C BUS DTC?s
U11E9 Lost Communication With AGS Active Grille Shutter, Malfunction Indicator Lamp MIL Illuminated
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air Temperature Inaccurate...
Read full bulletin
Or Can C BUS DTC?s
Customer Satisfaction Notification Y12 Automatic Headlamps
Hybrid & EV
11 bulletinsWireless Qi Charger Not Charging
Hybrid Pages Not Updating Properly
Wireless Qi Charger Not Charging
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
Read full bulletin
B)
Wireless Qi Charger Not Charging
Hybrid Pages Not Updating Properly
Wireless Qi Charger Not Charging
Customer Satisfaction Notification Z76 Electric Vehicle Mode Unavailable
Wireless Qi Charger Not Charging
An incorrect PDF document S228A000004 Rev.
Read full bulletin
A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A
Wireless Qi Charger Not Charging
HVAC & Climate
11 bulletinsA/C Diagnostic LOP Change
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...
Read full bulletin
Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.
HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...
Read full bulletin
Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...
Read full bulletin
system
HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...
Read full bulletin
Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
CHRYSLER PACIFICA (RU) MY2017-21 ELECTRIC COOLANT HEATER Part Requirement Verification
HEATER, Electric Coolant Please make sure the technician reviews SOL Publication S2208000041 for the 2021 RU, and SOL...
Read full bulletin
Publication S2208000042 for the 2022 RU. There have been many Electric Coolant Heater orders and replacements when the part replacement is unnecessary. The released SOL Publications provide guidance to properly identify if this part actually needs to be replaced.
Fuel System
10 bulletinsHOSE AND TUBE - EGR COOLANT
FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual.
Read full bulletin
If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode
Creak Noise Coming From Integrated Center Stack Or Radio Bezel Area
MUFFLER AND TAILPIPE ? EXHAUST
Pre-Delivery & Maintenance
9 bulletinsFleet Campaign Parts Ordering Process (03D)
Verify "Z" part number availability.
Read full bulletin
Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Backup Camera Poor Image Quality Inspection
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.
Read full bulletin
PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
Read full bulletin
Library for specifications so a suitable alternative can be used
No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
CAMERA, Rear View For backup camera concerns involving vehicle with missing guidelines or INOP please contact the...
Read full bulletin
following individual prior to service of the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.
Suspension
7 bulletinsShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).
Read full bulletin
"
Spring Front Upr - Isolator Before replacing this part.
Read full bulletin
Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
USB Hub In-Operable
Customer Satisfaction Notification Y97 Hub Bolts
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
Read full bulletin
Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
HUB AND BEARING - WHEEL
Transmission
5 bulletins948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL)...
Read full bulletin
illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P1DB7-00 - Torque Converter Clutch Performance.
International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)
Warranty Bulletin D-23-07 (XE1) Eflite Si-eVT Transmission - Certain 2017 ? 2023 Chrysler Pacifica (RU)
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
Manual Park Release Cable If customer comes into the dealership with their vehicle unable to shift into Park (P), and...
Read full bulletin
dealer root causes issue to the MPR cable (manual park release) Condition - rotary shifter is shifted into Park, but the vehicle is physically not in Park. Customer may experience, flashing PRNDL or cluster message (unable to shift to park). There's an auto park feature, EVIC messaging, door chime, and the EPB will activate when the door is open if the transmission is not in park. Please contact the following individual prior to repairing the vehicle: FCA Redacted Content If no response in 15 minutes, please proceed with repair.
Steering
3 bulletinsNoise From Front End While Steering Or Turning The Steering Wheel.
Noise From Front End While Steering Or Turning The Steering Wheel.
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under...
Read full bulletin
which replacement or repair of steering system components are required.
Software & Calibration
1 bulletinPower Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of...
Read full bulletin
updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.
Brakes
1 bulletin: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging